Retail Operations Manager Resume Samples

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AV
A VonRueden
Angel
VonRueden
980 Considine Ports
Chicago
IL
+1 (555) 351 6166
980 Considine Ports
Chicago
IL
Phone
p +1 (555) 351 6166
Experience Experience
12/2013 present
San Francisco, CA
Senior Retail Operations Manager
San Francisco, CA
Senior Retail Operations Manager
12/2013 present
San Francisco, CA
Senior Retail Operations Manager
12/2013 present
  • Reviews store operations and organisation, analysing information and making sound suggestion to improve operational management of stores
  • Consistently looks for opportunities to streamline and improve working efficiencies
  • Provide technical assistance for minor hardware problems with point-of-sale devices
  • Ensure development and training of customer service programs and product knowledge
  • Work with HR department to hire staff, ensure proper staffing for events, staying within payroll budget
  • Supervise the management of labor and mentoring of selling associates
  • Successful on-boards store employees, ensuring that adequate information and resource is provided
04/2011 11/2013
Houston, TX
AVP Regional Retail Operations Manager
Houston, TX
AVP Regional Retail Operations Manager
04/2011 11/2013
Houston, TX
AVP Regional Retail Operations Manager
04/2011 11/2013
  • Has complete knowledge of branch policies and procedures
  • Provides on-going coaching, leadership and mentoring with branch personnel related to bank policy and procedures
  • Assists BCMs and banking center staff in working through the details of difficult operation related decisions
  • Monitors and assists with balancing computation, approvals, overrides and any complex problems that may arise. Resolves discrepancies and accounting differences between banker, item processing and data processing according to Bank Policy
  • Authorizes wire transfers, official checks, non-sufficient funds decisions up to the assigned limits
  • Works closely with Banking Center Managers (BCMs) and Regional Managers to improve operational efficiency in the branches, recommends additional training when necessary
  • Adheres to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure
12/2006 02/2011
Boston, MA
Retail Operations Manager
Boston, MA
Retail Operations Manager
12/2006 02/2011
Boston, MA
Retail Operations Manager
12/2006 02/2011
  • Set up external suppliers (security, analytics, workforce management, stock take) and manage to agreed budgets
  • Driving performance improvements through process development and innovation
  • Lead and manage loss-prevention through global Loss Prevention standards and audits. Maintain a consistent OH&S process
  • Manage Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods
  • Work alongside HR to create, develop and implement policies, procedures and incentive schemes
  • Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
  • Develop an operational standards manual for issue to European store network & update accordingly
Education Education
Bachelor’s Degree in Retail Management
Bachelor’s Degree in Retail Management
Ohio University
Bachelor’s Degree in Retail Management
Skills Skills
  • Ability to manage large partners and sustain profitable business partnerships
  • Highly organised with excellent attention to detail
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
  • Ability to ensure a high level of service and quality is maintained
  • Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment
  • Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc
  • Strong Planning and attention to detail
  • Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach
  • English: Very Good
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1

Retail Operations Manager Resume Examples & Samples

  • To coordinate, oversee and deliver an annual operating plan
  • To achieve sales growth and budgeted growth through developing winning strategies and people development
  • To asses the business and develop store business plans that support corporate retail initiatives, and track the results
  • To manage the measurement and analysis of internal processes to ensure the efficiency and effectiveness of those processes
  • To ensure operational activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general care of duty
  • Outlook: Intermediate
  • Word: Intermediate
  • PowerPoint: Intermediate
  • RBO: Advanced
  • English: Very Good
2

Typo-retail Operations Manager Resume Examples & Samples

  • Maintaining and building relationships with the retail team and head office departments
  • Ensure retail teams and are adhering to company policy and procedures
  • Work with and assist in development and updating of policies and procedures in collaboration with key stakeholders
  • Provide retail support through exceptional leadership, coaching and management
  • Ensure team members are equipped to achieve sales and K.P.I targets
  • Monitor Retail teams to ensure that they are producing timely, credible, accurate projects and reports
  • Ensure the Retail teams are controlling expenses
  • Drive staff development, career and succession planning
3

Retail Operations Manager Resume Examples & Samples

  • Bachelor’s degree in Communications, Business, Education, or related experience
  • Minimum of four years experience in retail store operations, preferably with multi-unit management expereince
  • Proficient at writen communications (technical writing preferred) and implementing business policies in a concise and deliverable method
  • Creative ability
  • Ability to manipulate computer graphics
  • Proficient in Word, Excel, PowerPoint, and desktop publishing
  • Flexible, diplomatic facilitator with excellent verbal communication skills and follow through
  • Proficient organization skills
  • Proficient at public speaking and facilitating to groups of all sizes
  • Willingness to travel
4

National Retail Operations Manager Resume Examples & Samples

  • Direct responsibility for the management of JAG retail division, a network of 30+ stores Australia wide
  • Strong Financial Management competence, especially KPI's and other performance metrics
  • Full Profit & Loss accountability for retail operations including sales budgets, retail costs, retail contribution
  • Ability to create an extraordinary shopping experience for existing and potential JAG customers Australia wide via the implementation of appropriate process and training and development
  • Ability to lead, inspire and engage a strong, dynamic and effective retail team Australia wide
  • Development, execution & embedding of programs in-line with strategic objectives
  • Drive sustainable revenue growth, positive accountability and a 'true sense of belonging' across all levels of our team
  • Manage succession planning and develop a culture of internal promotion
  • Ensure buy-in from key stakeholders and manage initiatives through to execution
  • Travel interstate on a regular basis
  • Proven ability to build functional relationships across our internal and external stakeholders
  • Previous experience managing stores in both freestand and clearance store environments would be highly regarded
  • Current experience executing and embedding national strategic objectives
  • Demonstrate financial acumen and experience managing a KPI driven team
5

Retail Operations Manager Resume Examples & Samples

  • Build strong relationships with cross functional partners and departments
  • Maintain a keen understanding of each departments needs and their contribution to the success of the business
  • Liaison with all departments that require task driven activity at the store to understand the business need and how it will impact payroll and other items on the calendar
  • Note that those who do not meet the requirements based on their resumes/applications will be screened out automatically in some cases
  • Bachelors degree prefered or equivalent in a related field of study
  • 5+ years of maintenance experience
  • International business experience a plus
6

Retail Operations Manager Resume Examples & Samples

  • Minimum 3 years in a supervisory/management role
  • Demonstrated ability to lead people and get results through others
  • Strong focus on customer service and guest satisfaction
  • Demonstrated ability to communicate ideas and lead teams from conception to implementation
7

Retail Operations Manager Resume Examples & Samples

  • Create, develop and implement a comprehensive range of store operating procedures in line with Boden brand standards
  • Store communication with Boden brand tone of voice
  • Coordinate and communicate between support and business functions (include IT, maintenance, merchandising, marketing, HR and Finance)
  • Set up external suppliers (security, analytics, workforce management, stock take) and manage to agreed budgets
  • Create a comprehensive retail trading calendar – investigate trading feedback issues and ensure all operational issues are investigated and solutions implemented
  • Coordinate any programmes to support brand and customer satisfaction
  • Act as the ‘project sponsor’ on key initiatives offering the ‘voice of retail’ and supporting the Director of Retail on long term projects
  • Work alongside HR to create, develop and implement policies, procedures and incentive schemes
  • Previous apparel retail store management/operations experience
  • Aptitude for driving operational excellence
  • Ability to influence various stake-holders
  • Proficient in Microsoft Word, Excel, Power Point, Project and Office
  • Effective communication, presentation and facilitation skills
8

Retail Operations Manager Resume Examples & Samples

  • Managing the day-to-day tasks of the retail field operations
  • Preparing and distribution weekly and monthly tools for the field
  • Preparing weekly, monthly, quarterly and yearly operational and sales reporting
  • Overseeing the development, execution, and compliance of new policy and procedure at the store level
  • Partner with departments to help implement new company objectives at store level
  • Operational coordination of opening, closing, renovation, and/or relocation
  • Participates in the establishment of policies to effectively communicate company strategies and objectives
  • Provides consulting and analytical support for wide-range of Retail Operation projects
  • Identifying vendors and resources for retail projects. Manage contacts and invoices with shared responsibility to accounting
  • Manage and source store selling supplies and maintain inventory levels
  • Support month end inventory process as liaison for stores and accounting. Manage reconciliation of inventory process and post results
  • Communicate regularly with the stores and ensure that all emails and/or phone calls are returned within 24 hours
  • Prepare decks for sales and design meetings as well as Executive meetings
  • Strong working knowledge of Excel
  • Very strong analytical and quantitative skills
  • Ability to build presentation decks in Keynote or Power Point
  • Able to express complex ideas in simple terms
  • Ability to rapidly assimilate knowledge of retail systems
  • Proven ability to handle multiple tasks in a dynamic, fast paced, entrepreneurial environment with changing priorities
  • Bachelor’s degree (preferred)
  • Minimum 2-3 years’ experience in retail operations, financial planning and analysis, preferably in a retail environment
9

Retail Operations Manager Resume Examples & Samples

  • Communicate effectively in written and verbal form with entire Back Office Retail Team, Home Office, and Retail Stores
  • Manage Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods
  • Work closely with field and Home Office to create, test and implement new procedures, best practices and programs that drive productivity, reduce labor spend and aligns operational expectations
  • Develop and facilitate implementation of company training programs
  • Manage and coordinate field meetings / schedules and events with the Retail division
  • Support field (stores / customers) via phone and email to ensure needs are met by QSR
  • Serve as project manager for new Store openings and forecasted closings. Ensure cross functional partners have met their requirements and our Stores have all the necessary tools to execute
  • Serve as primary point of contact for all external vendor accounts
  • Provide support and assist Director of Operations with special projects as needed
  • Create a learning, nurturing, entrepreneurial environment that promotes internal career growth
  • Listen and assign the highest priority to customer satisfaction, including internal customers
  • Effectively manage all controllable expenses in all aspects of the operations department
  • Cultivate an environment of open, authentic dialog with DM’s, store teams, and Home Office partners
  • Listen and effectively probe for new ideas, see change as an opportunity
  • Minimum 2 years office experience
  • Minimum 5 years retail in store experience, with at least 3 years management
  • Must have Excel / Word / MS Outlook / Power Point skills
  • Must exercise tact and urgency while working with deadlines
  • Possess strong leadership, interpersonal and effective communication skills
  • Conflict resolution / relationship building skills, ability to lead, coach, and mentor
  • Eager to participate in all levels of work, constant interest in learning
  • Organized multi-tasker with ability to direct internal / external employee / guest relations
10

Retail Operations Manager Resume Examples & Samples

  • Previous experience at this level from a digitally driven luxury business
  • In store management experience
  • Educated to degree level (preferred but not essential)
  • Ability to plan and prioritise effectively
  • Highly organised with excellent attention to detail
  • Proficient Microsoft Office user
11

Retail Operations Manager Resume Examples & Samples

  • University graduate preferred
  • 10 Years working experience in retail operations and sales environment, ideally in beauty and luxury sector
  • Able to speak Good level of English, while it is a plus to be able to speak Mandarin
12

Senior Retail Operations Manager Resume Examples & Samples

  • Responsible for many of the non-selling aspects of the retail operation that includes the following: inventory management, warehouse management, receiving, ticketing and distribution. Other responsibilities include, but are not limited to
  • Address and resolve any customer issues
  • Monitor internal and external theft
  • Maintain general standards for display, merchandising, and cleanliness
  • Provide technical assistance for minor hardware problems with point-of-sale devices
  • Communicate suggested stock levels
13

Retail Operations Manager Resume Examples & Samples

  • To be responsible for the overall operations of the retail shops and to drive sales to achieve company targets
  • To manage and motivate the retail team in order to provide quality customer service and maximize business result
  • To oversee both direct owned and franchise shops' performance and merchandising standard
  • To resolve operational problems and take other ad hoc duties when assigned
14

Retail Operations Manager Resume Examples & Samples

  • Maintain excellent high-performing teams and proactively ensure client Key Performance Indicators are executed consistently by addressing retail issues on an on-going basis. Oversee effective and efficient retail routing and approve all related routing decisions for an assigned region
  • Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual associate development plans & succession planning documentation
  • Source and identify external talent and integrate new associates into the organization as part of a long term talent expansion strategy
  • Maintain proactive and professional communications across multiple internal and external stakeholders; lead change across responsible retail organization
  • Maintain working knowledge of company systems including all reporting functions. Interpret retail reporting data and offer actionable insights to course correct and achieve client/retailer performance expectations
  • Manage, assist and/or develop expense and/or revenue/operating income budget for area of responsibility based on responsible channel of trade and client(s) responsibility
  • Outline and implement national policies and programs
  • Grow base business and add new business
  • Serve as strategic retail contact for Customers, ASM Business Managers
  • Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources. May delegate work of others and provide guidance, direction and mentoring to indirect reports
  • Driving and up to 80% travel are essential duties and function of this job
  • (Required) High School Diploma or GED or equivalent experience
  • (Preferred) Bachelor's Degree
  • 5+ years of work experience in retail execution within the Consumer Packaged Goods Industry
  • 1-3 years successfully managing Retail Merchandisers, P&L, budgeting and forecasting, and managing client expectations either personally or through a team
  • 5+ years of retail experience with associate management
  • Customer and client management
  • Microsoft Office Suite proficiency
  • Ability to work effectively with management
  • Ability to visualize and plan objectives and goals strategically
  • Ability to ensure a high level of service and quality is maintained
  • Ability to direct, lead, coach, and develop people
15

AVP Regional Retail Operations Manager Resume Examples & Samples

  • Has complete knowledge of branch policies and procedures
  • Provides on-going coaching, leadership and mentoring with branch personnel related to bank policy and procedures
  • Assists BCMs and banking center staff in working through the details of difficult operation related decisions
  • Monitors and assists with balancing computation, approvals, overrides and any complex problems that may arise. Resolves discrepancies and accounting differences between banker, item processing and data processing according to Bank Policy
  • Authorizes wire transfers, official checks, non-sufficient funds decisions up to the assigned limits
  • Works closely with Banking Center Managers (BCMs) and Regional Managers to improve operational efficiency in the branches, recommends additional training when necessary
  • Adheres to the prescribed security controls to protect the Banking Center against criminal and fraudulent operations and unnecessary risk or exposure
  • Responsible for review and monitoring of all branch exception reports
  • Reviews overdraft portfolio and makes decisions according to Bank policy
  • Has the authority for transaction approvals and overrides at or above the level of a branch manager
  • Conducts quarterly branch audits for all assigned centers within the region
  • Coordinates and reviews monthly surprise audits of all branch tills. Evaluates audits to ensure that there are no cash discrepancies or valid memo on file for cash differences, and that procedures are being followed to mitigate risk
  • Organizes and leads monthly organizational meetings with BCMs on timely operational issues
  • Trouble-shoots operational issues and concerns from retail management, ensures that procedures are communicated and implemented. Addresses escalated customer complaints
  • Serves as the contact with the Retail Operations Department for all audits and audit related projects involving retail operational functions
  • Is involved with the development, disbursement and updating of operational procedures
  • Makes recommendations to the BCM about possible ways to improve the operations of the Banking Center
  • Works with BCM to create and implement action plans when needed to better the quality of service or improve operations in the Banking Center
  • Encourages team environment through effective leadership and coaching
  • Meets goals set by Retail Management
  • Branch travel required. Must be flexible to travel to other bank locations as needed
  • Encourages team environment
  • Complies with Bank’s policies and procedures
  • 20141226
16

Retail Operations Manager Resume Examples & Samples

  • People Management: Pursues, attracts, hires, coaches and retains talented associates for key roles. Seeks diverse ideas and points of view to achieve business success. Responsible for ensuring that the store culture embodies Staples values and Staples commitment to the community
  • Selling & Customer Service:Consistently search for ways to improve the customer experience. Demonstrate and teach consultative selling behaviors. Partner with other store managers to support Staples business services by generating sales leads and coaching associates to do the same
  • Champion Staples Values: Own it, Say it Like it is, Be Caring, Keep it Simple, and Work Together
  • Two to Three years progressively responsible store management experience in a retail environment or service industry
  • Leadership: Engage & Inspire, Develop team capabilities, Delegate and monitor, Time management
  • Bachelor’s Degree in Business Administration or related field
17

Retail Operations Manager Resume Examples & Samples

  • Trains peers and Team Leaders on best ways to systematically improve execution at designated retailer(s)
  • Leverages cross-functional resources to achieve aligned goals
  • Key CPG Account Sales: developing/negotiating/selling annual plans and retail programs (5 years)
  • Broker management: directing/managing third party supplier (3 years)
  • Retail Operations: implementing/managing retailer-specific programs (3 years)
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities within CPG retailer stores
  • Ability to clearly communicate ideas and achieve solutions through both oral and written communications with the designated CPG retailer
  • Lead discussions and communications with Starbucks Customer Business Development as to the results obtained against specific, measurable activities at various CPG retailers
  • Review and evaluate performance of Acosta against established objectives. Identify variances and improve execution to achieve sales goals
  • Demonstrated achievement of results with designated customers across the U.S
  • Ability to travel outside market up to 50% of time
18

Senior Retail Operations Manager Resume Examples & Samples

  • Responsible for seeing through the after sales process and ensuring store team and clients are updated
  • Ensures that staff uniforms are ordered and distributed in a timely manner
  • Ensures back of house standards are maintained to enable the best client experience
  • Identifies opportunities to improve client experience, collaborating with retail teams and Retail Manager
  • Considers client experience in all aspects of retail operations work
  • Supports Retail Manager and Store Management in the delivery and embedding of the Alexander McQueen client experience
  • Manages after sale & repair processes and communicates with clients to ensure a smooth process and client satisfaction
  • Previous experience of retail operations and helping a retail business operate efficiently
  • Ability to be flexible with regular travel and occasional weekend or evening shifts
  • Experience of leading or developing a team is highly advantageous
  • Experience of delivering & establishing high standards of customer service
  • Highly organized and has strong attention to detail
  • Is strategic and able to consider the wider business impact of decisions
  • Highly motivated and is able to work independently or as part of a team
  • A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver retail excellence
  • The ability, drive and desire to deliver outstanding results
  • Confident strong leader, innovative with visionary business sense and style
  • Fluent in English, other languages a plus
19

Retail Operations Manager Resume Examples & Samples

  • University Degree, preferably in Retail Marketing
  • 5-7 years working related experience
  • Strong background in retail and/or brand management preferably in the cosmetics industry
  • Retail selling experience with solid understanding of retail operations management, build/retail store construction management, real estate and expansion plans
  • Exceptional written and oral communication skills, both internal and external stakeholders
  • Must possess strong leadership and negotiation qualities
20

Retail Operations Manager Resume Examples & Samples

  • Implement national retail programs. Submission of accurate and timely information; cost control evaluations to ensure activities occur in most efficient ways. Make recommendations for improved efficiency
  • Ensure broker performance and assistance is provided to meet shelf, merchandising and display needs of each customer
  • Work closely with customer and sales team to gain understanding of customer objectives, evaluate performances and provide feedback
  • Contribute to achievement of sales objectives by managing overall retail processes, including coordination of retail activities and projects, assisting with training of team members, communicating with retail brokers, monitoring broker performance and conducting store audits to ensure retail objectives are met or exceeded
  • Make evaluations and recommendations to improve overall effectiveness of retail programs
  • Precisely communicate in prompt timely manner with various levels of workers
  • Keep team leader informed on status of retail activity, changing conditions and competitive activity, which may affect sales
  • Practice and encourage safe work habits with team members
  • Contribute to organizational and personal growth by seeking and responding to performance and development feedback. Recommend personal development activities to enhance functional effectiveness
21

Retail Operations Manager Resume Examples & Samples

  • Assists branches with complex operational and service issues
  • Inspects branches to check for compliance with control, risk, and security procedures
  • Serves as liaison to central support units and business group partners
22

VR Retail Operations Manager Resume Examples & Samples

  • Participate in the recruitment, hiring and training of all part-time VR Experience Officers (VEO’s)
  • Completion and submission of daily deposit reconciliation for all ticket sales
  • Monitor and update the recorded telephone message, LED signs and any other digital signage
  • Maintain a basic understanding of the VR equipment and software
  • Ensure guest comfort and safety during their IMAX VR experience
  • Ensure that all equipment is in good working order and that the building is maintained to a high standard
  • Provide a safe and healthy environment for guests and employees
  • 3 years leadership experience in retail or hospitality
  • Bachelors Degree preferred
  • Self-starter who can operate without day-to-day supervision
  • Effective communication skills (both written and spoken)
  • Multilingual ability is a plus
  • IT or Technology Experience is a plus
  • Demonstrated ability to not only lead, but work as part of a team
  • Ability to deal well with ambiguity and an ever changing environment
  • Ability to work retail hours including nights and weekends
  • Train and coach team daily to meet key business objectives, and more importantly, to exceed the expectations of your customers
  • Assist with staff scheduling to balance efficiency, budget and customer experience
  • Daily cash handling and reporting
  • Ensure the facility is maintained and in “as new” condition at all times
  • Operation of any and all staff functions, as needed
23

Retail Operations Manager Resume Examples & Samples

  • Establish, maintain and strengthen business relationships with members
  • Negotiate the renewal of Banner agreements with the Member
  • To assist existing pharmacy owners in increasing sales and profitability
  • Monitor pharmacy compliance on on-going basis
  • On-going implementation of programs, in particular marketing programs, in order to increase private brand sales
  • Plan and implement a regular program/call cycle of store visits, with banner stores in the assigned territory
  • Prepare and present a business review to the members
  • Provide comprehensive operational support in all areas; marketing, advertising, pharmacy operations, formulary compliance, point-of-sale (pos) activities, and pharmacy technology usage
  • Train members and their employees on best practices in retail merchandising operations: displays, labelling, promotional activities, loss management and profitability analysis
  • Influence members to subscribe to the various services offered by the banner and refer them to the relevant stakeholders
  • Liaison between the store, Retail Banner Services and preferred suppliers to ensure customer concerns are communicated and resolved
  • Provide store leads to Business Development, PTS, Home Health Care and Pharmacy Services
  • To recruit existing independent pharmacies to join the IDA, Guardian, and Enterprise banner programs
  • Help develop the network by identifying future sites and prospective members
  • Develop branch merchandizing during new start-up, renovation or relocation projects, taking into account the start-up plan, selected programs, sector and clients
  • Introduce new members to the banner's programs and services during start-ups, new store acquisitions or the addition of new associates
  • Coordinate store grand openings
24

Retail Operations Manager Resume Examples & Samples

  • Manage collaborative planning and forecasting process for named retailers
  • Ensure seamless order management and reseller level inventory allocation process for maximizing retailer in-store availability
  • Work with operations to ensure predictable, accurate, and consistent delivery of product to the customer while maintaining inventory targets
  • Define and manage execution of projects to optimize the retailer sales and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
  • Be a focal point for exception handling and escalation, and work with various stakeholders to arrive at the best possible conclusion on issues
  • Engage with other teams to form technical and functional documentation for processes
  • Build solid relationships with peers across the organization and ensure smooth process flow and collaboration
  • Collect product and software requirements
  • Relevant work experience in an retail operations or supply chain role
  • Experience working with international retail, consumer electronics, and/or operations/logistics companies
  • A bachelor's degree is required
  • Advanced Excel user skills required
  • History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects
  • Independence and flexibility
  • Accomplished range of skill from high-level strategic thinking to creative and detailed team leadership
  • Analytical approach to problem solving and a track record of driving results through continuous improvement
  • Proficiency at leveraging precious resources
  • Experience indirectly leading operational and project teams
25

Retail Operations Manager Resume Examples & Samples

  • Responsible to support the day-to-day operations of the Partner Shop Channel
  • Collaborate with Vice President of Partner Shop and cross functional departments to support the Partner Shop channel
  • Responsible for providing direction and serving as communication link between department store business partners, executives, field sales teams, and corporate teams with regard to any and all operations
  • Establish organizational and systematic policies and procedures to facilitate store goals, enforce operational directives and adhere to legal compliance requirements
  • Apply business analytics to plan and implement solutions which increase productivity and reduce operational costs
  • 5+ years of retail store experience
  • Experience in a corporate environment
  • Advanced proficiency with MS Office Suite
26

Retail Operations Manager Resume Examples & Samples

  • College degree, preferred
  • 3+ years of relevant experience; 4+ years preferred
  • Advanced technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc., preferred
  • Strong technical knowledge of building systems, data center, UPS, electrical, mechanical, HVAC, etc
  • Experience with MS Office suite and CMMS databases
  • Advanced experience with MS Office suite and CMMS databases, preferred
27

Retail Operations Manager Resume Examples & Samples

  • Owning the success metrics for customer SLAs and facility operational and financial performance
  • Driving performance improvements through process development and innovation
  • Hiring, training, and managing coordinators
  • Collecting and reporting on performance data
  • Ensuring that the Retail location space is well supplied and maintained
  • Representing the global Uber brand with best-in-class service and customer experience
  • Actively contributing to support projects
28

Retail Operations Manager Resume Examples & Samples

  • Managing all retail food operations including cafe and coffee shop
  • Supervise and direct onsite catering services
  • Ensuring compliance with HACCP and menu systems
  • Cash management and cash controls
29

Retail Operations Manager Resume Examples & Samples

  • Conduct scheduled store visit to ensure stores are efficiently and effectively managed
  • Ensure the execution of all applicable policies and guidelines
  • Track compliance with operations policy and procedure
  • Ensure operations standards are in line with the brand objectives
  • Increase the overall sales in the responsible district by setting proper targets and implementing operating plans
  • Analyze retail KPIs, identify opportunities and suggest plans to improve and grow the business by increasing the store productivity
  • Work with store team to address retail operations concerns and issues
  • Work closely with Functional supporting team to identify the training needs and tools required to improve the in-store customer service
  • Reinforces the company’s commitment to customer service, through the China Way of Service (CWS)
  • Ensures that stores are merchandised in a way that is consistent with company philosophies and merchandising plans
  • Ensures Store Managers maximize business through contests, promotions, and most importantly consistent, ongoing training and development of all employees
  • Maintain the good relationship with landlords
  • Performs other duties as directed by Retail Operations Director and the corporate office
  • Minimum 10 years of retail experience of which 5 years at managerial level
  • Retail, consumer goods, and luxury industry preferred
  • Experience in multi-store management; managing over 10 stores and over 4 cities
  • Result oriented and ability to work well with all levels of management and build relationship
  • Good analytical mind and problem solving skills
  • Excellent people management and coaching skills
  • Team player with positive mindset and excellent work ethics
  • Ability to handle customer complaint
  • Flexible and able to work under pressure
  • Proactive, organized and detail-minded
  • Able to exercise independent judgment and take action
  • Understanding of financial statement and retail metrics
  • Good command of both written and spoken English and Chinese
  • Proficient in PC skills, such as MS Office and POS system
30

Retail Operations Manager Resume Examples & Samples

  • 10 years of experience in the industrial gas industry or related managerial experience
  • Ability to function independently and make logical, rational decisions in a wide variety of situations
  • Ability to communicate well with customers, employees, and management. Must possess excellent written and verbal skills
  • To become proficient in Word, Excel, Lotus Notes, PowerPoint, AS400, and CU
  • Possess in-depth knowledge of cylinder gases and processes of each
  • Must be knowledgeable in all regulatory agencies including, but not limited to, FDA, DOT, LCU, OSHA, and EPA
  • No DUI/DWI or other alcohol (driving) related convictions within the last ten (10) years
31

Retail Operations Manager Resume Examples & Samples

  • Ensure all key and contract discrepancies are identified and escalated
  • Completes remediation on boxes/contracts as directed
  • Regularly provides reporting to senior leadership
  • Conducts onsite visits with Retail Operations Analysts
  • Bachelors or equivalent work experience; 3+ years branch operations experience and supervisory experience
  • Flexible to travel
  • Demonstrate a working knowledge of safe deposit boxes
  • Manage Team Members
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Retail Operations Manager Resume Examples & Samples

  • Responsible for driving, and ensuring overall PUMA brand retail presentation, in Owned & Operated retail stores
  • Accountable for setting targets and standards for store operations to ensure that financial targets and retail KPIs are met and exceeded
  • Responsible for localization, execution, maintenance and compliance of all global Policies and Procedures
  • Ensure stores are facilitated to capitalize on RESEC and ATL activities and coordinate with Training, VM, Marketing, Merchandising and Planning/Allocation functions to deliver an in-store experience in line with Global Standards
  • Accountable for implementing the store development schedule including opening, closing and refurbishment of stores. Manage capex inline with store development and all aspects of the store fitout schedule
  • Lead and manage loss-prevention through global Loss Prevention standards and audits. Maintain a consistent OH&S process
  • Manage all opex inline with budgets and ensure all supplier contracts are relevant, cost effective and reviewed on a yearly basis to ensure best service and price
  • University degree or diploma in Economics or Business Bachelor preferred
  • 5+ years of experiences in a Retail Operations
  • 2-3 years experiences in a similar position with a Global Brand in a customer service oriented environment (preferably apparel/footwear/sports/outdoor)
  • 2+ years experiences in a leadership role
  • High level skills of Microsoft Office, Excel and Powerpoint
  • Excellent analytical and organizational skills, strong problem solving capability
  • Excellent cross-functional communication and negotiation skills
  • Proactive approach with high energy, drive and determination
  • Results-oriented team Player
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Retail Operations Manager Resume Examples & Samples

  • Direct responsibility for the general management of the store’s Operations function: Finance and Administration, Facilities, Business Systems and Recovery Management
  • Lead and support the recruitment, selection and development of the Operations team
  • Coach and support managers and departments in the principles and practice of effective working methods and operational procedures
  • Identify opportunities to minimize costs, maximize profitability and optimize the recovery of losses identified in the store’s Profit and Loss reports. In partnership with the Store Management group, act upon these opportunities in a timely and effective manner
  • Lead the store’s bi-monthly forecasting and goal process
  • Develop annual action plans to execute Business Plans and Commercial goals
  • Undertake Duty Manager and other storewide managerial responsibilities, as required
  • Excellent ability to operate independently, and communicate effectively, at all levels of a fast-paced, change oriented organization
  • A dynamic leadership profile with a “hands-on” approach
  • 5-7 years of senior functional Retail Operations/Finance Management experience, preferably in a high volume retail environment
  • An undergraduate degree in Business/Finance or Retail Management an asset
  • Highly developed strategic, organizational and decision making skills
  • Proven experience with full Profit and Loss accountability
  • Advanced computer literacy
  • A passion for home furnishings and working in retail
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Retail Operations Manager Resume Examples & Samples

  • 4-6 years of retail store operations experience
  • Must be able to multi-task, problem-solve and exhibit strong project and time management skills
  • Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently
  • Ability to think objectively and interpret meaningful themes from quantitative and qualitative data is critical
  • Strong logic to solve problems with effective solutions
  • Builds constructive and effective relationships with a broad and diverse group of business partners
  • Demonstrates an ability to set objectives and goals and organize work appropriately to meet and exceed expectations
35

Retail Operations Manager Resume Examples & Samples

  • Coordinate proper customer order definition & processing, acting as liaison between customer, footwear business team, and factory
  • Ensure all shipping and legal clearance requirements have been met
  • Coordinate & communicate all delivery touch points and service agencies
  • Responsible for resolving & assisting customers with questions, requests, and concerns in a timely manner
  • Some post secondary education, with higher education qualification (degree or equivalent) preferred. Alternatively, relevant & proven Industry experience would be accepted
  • Experience managing large-scale, high-value projects at an operational level from inception to delivery
  • Strong systems skills, in particular high competency with MS Office
36

Retail Operations Manager Resume Examples & Samples

  • 1) Performance Measurement
  • 3) Project Management
  • 4) Planning & Reporting
37

Qr-retail Operations Manager Resume Examples & Samples

  • Maximise sales and profits through correct planning, forecasting and allocation of resources
  • Managing the overall retail operation at the airport with the aim of achieving the yearly sales budget
  • Manage all brand concessions and ensure that their standards are adhered to
  • Ensure promotional programs are implemented to agreed deadlines with all supporting materials and stock in line with supplier agreements to maximize sales
  • Ensure that all departments conform to legal and company requirements
  • Overseeing all day to day operational issues in Qatar Duty Free
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Retail Operations Manager Resume Examples & Samples

  • Implement, communicate and ensure compliance with all operating procedures, processes and policies
  • Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
  • Handle escalated customer service issues and offer solutions
  • Increase location profitability and efficiency
  • Promote team work within all departments
  • Minimize errors and ensure a high-level of data entry accuracy
  • Maintain store inventory levels and accuracy
  • 2 or more years of Supervisory or Management experience in a Retail environment
  • 2 or more years of Customer Service or Sales experience
  • Successful track record in customer service, operations and merchandising
  • Excellent communication, interpersonal and problem solving skills
  • Ability to lead, motivate and manage a team
  • Highly developed time management and organizational skills
  • Working knowledge of retail operating systems
  • Flexibility to work any shift, including evenings and weekends, as required
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Retail Operations Manager Resume Examples & Samples

  • Develop and implement policies and procedures
  • Develop and manage operational expense budgets
  • Develop and implement labor model
  • Support loss prevention program
  • Manage new store openings, remodels and closings
  • Manage external vendor relationships (e.g., Supplies)
  • Foster strong, collaborative working relationships with key cross-functional partners at corporate and in the field
  • Support corporate/operational initiatives (e.g., Distribution, IT, marketing, legal, HR) by facilitating implementation approach
  • Develop and implement operational training program and approach to share best practices and drive operational improvements in stores
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Global Retail & Operations Manager Resume Examples & Samples

  • Provide analysis of retail opportunities/models. Prioritize opportunities to drive and optimize growth in craft retail
  • Establish a business partner certification/qualification process/template to assess potential business partners to ensure they are capable of meeting profit and quality goals (BUs to lead decision)
  • Support and advise markets on launch and sustainability to ensure flawless execution, track effectiveness
  • Participate in advisory board bringing thought leadership and holistic thinking
  • Deliver profit generating operations to assist in achieving Craft & Retail business goals
  • Develop understanding of local market consumer trends in food and beverage
  • Work with local BU and provide subject matter expertise
  • Ensure quality of beer and food meets the highest standards. Develop scorecard/KPIs to ensure targets are met
  • Work with global [supply chain team] to ensure plans are sufficient for desired retail requirements
  • Work with Supervisor and Bus Development & Marketing Manager to provide input to business cases
  • Work with Supervisor and Bus Development & Marketing Manager to develop in-market entry playbooks
  • Work with markets to ensure timelines are met and projects progress at desired rate
  • Work with markets to ensure zoning/permitting/licensing/regulatory requirements are understood and managed appropriately
  • Work with local market to ensure food and beverage space is appropriate for local market demands and potential
  • Work with local market to assess potential partners retail capability
  • Provide support to local market through launch, and then ensure a seamless transition to local market
  • Embodies a client service mindset, operates as a value added business partner
  • Strategic thought leadership, and credibility to advise BU on retail operations
  • Ability to plan and manage a complex and dynamic project
  • Ability to connect retail operations to consumer needs and expectations
  • Ability to understand and work through zoning/permitting/licensing/regulatory requirements
  • Knowledge of current and emerging consumer trends and how these shape operations
  • 10+ years experience in restaurant and/or craft brewing operations (preferable both )
  • Experience working on zoning/permitting/licensing/regulatory requirements
  • Expertise in building relationships to drive results
  • Innovative thought leadership
  • Expertise in delivering a high quality brand
  • Analytical experience with building business cases
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Retail Operations Manager Resume Examples & Samples

  • Front-line staff
  • Cash handing process
  • Department HACCP and safety programs for regulatory compliance
  • Drive retail sales
  • Opening and closing the operation; and
  • Strong leadership and communication skills
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Retail Operations Manager Resume Examples & Samples

  • 35% - Manage and motivate broker retail team within a specified geographic area to execute against key retail/store business objectives
  • 35% - Through the sales and training process, elevate the Purina Feed brand’s in store conditions and presence to ever higher levels by influencing Farm & Ranch store managers
  • 20% - Manage communication process between Purina Marketing, Field Sales, Retail Operations, and 3rd Party service provider
  • 5% - Manage Regional Retail budget
  • 5% - Attend headquarter sales calls on Regional and National Farm & Ranch retailers as needed
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Retail Operations Manager Resume Examples & Samples

  • Proven leadership and management experience in a B2B customer service/success environment
  • Experience in ecommerce, retail, and/or warehousing/3PL is required
  • Experience in technology company is a plus
  • Strong commercial and operational ability, pivoting quickly to changing business needs and requirements
  • Exceptional communication and people skills
  • Strong analytical, planning and organizational skills
  • Strong problem solving and project management skills
  • Passion for service
  • Ability to work under pressure and make sound business decisions in a fast-paced environment
  • Ability to work cross-functionally and across continents is critical
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Retail Operations Manager Resume Examples & Samples

  • High school diploma required; in addition, Bachelor’s degree in business or related field of study or equivalent work experience required
  • Comprehensive knowledge of systems, operations and regulatory compliance pertaining to retail banking
  • Proficient in Microsoft Office and creating reports, procedures and business correspondence; ability to effectively present information and respond to questions from managers, employees, and customers
  • Ability to effectively analyze and interpret bank reports, technical procedural instructions, and governmental regulations
  • Excellent interpersonal skills with the ability to deliver effective communication (verbal and written) proactively with a customer-oriented approach
  • Demonstrated success in leading, coaching and mentoring a team; prior supervisory/management experience required
  • Exceptional problem solving, decision making, organizational and project management skills; strong attention to detail, responsiveness, and timely follow up/completion of tasks
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Retail Operations Manager Resume Examples & Samples

  • University or four-year college degree in Business Administration or Operations is preferred, or equivalent professional experience
  • A minimum of 3 years of Operations experience in the retail or similar industry required, Retail Store Manager experience preferred
  • Practical knowledge of related functions including sourcing, marketing, design, wholesale sales, merchandising, inventory planning and distribution
  • Ability to accurately prepare weekly, monthly, quarterly and annual reports
  • Strong writing skills and computer proficiency in all Microsoft 2016 programs; intermediate MS Excel, Word and PowerPoint skills preferred
  • Strong analytical and problem solving capabilities, excellent written and oral communication skills, and comfortable presenting to small and large audiences
  • Superb interpersonal and customer service skills, with demonstrated ability to influence internal and external resources
  • Excellent organizational skills and ability to manage multiple projects
  • Proven ability to work in a fast paced and evolving environment
  • Flexible nature with the ability to react quickly and sometimes creatively to business needs
  • Team player - puts aside personal goals and works well with others, doing what needs to be done to strive for a common goal
  • Highly driven, self-motivated and capable of working without significant supervision
  • Ability to manage and lead change
  • A passion for the Outdoor Industry and Travel / Adventure a plus
  • Able to travel up to 20% of the year, including domestic travel to visit retail stores
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Retail Operations Manager Resume Examples & Samples

  • 2-3+ years of fast-paced, retail management, or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
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Retail Operations Manager Resume Examples & Samples

  • Frontline staff
  • Frontline training programs
  • Proven client and customer relationship skills
  • Strong catering experience, including solid financial acumen and deep understanding of the technical delivery aspect of catering
  • Ability to build, train and mentor a solid catering team who share same level commitment and passion to catering: quality presentation, customer service, professionalism
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Retail Operations Manager Resume Examples & Samples

  • Influencer: Innovative manager with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion
  • Leader: Significant experience leading cross functional teams against tangible milestones, and to consistently deliver valuable projects
  • Doer: Ability to successfully deliver end-to-end technology and operations projects, working through the many obstacles along the way
  • Communicator: Ability to communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary
  • Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult challenges
  • Develop and manage new product launch logistics strategy, critical path and overall execution
  • Generate retailer item level shipment plans to ensure channel in-stocks are maintained, and out of stock risks mitigated
  • Work with operations to ensure predictable, accurate, and consistent delivery of product to the customer
  • Define and manage execution of projects to optimize supply chain and operations processes - from inception through delivery - leveraging functional knowledge of supply chain architectures
  • Work with manufacturing and product allocation teams to ensure sufficient in-stock levels to meet retailer demands
  • Ensure seamless order fulfillment and customer experience for customers using subject matter expertise in fulfillment, inbound and outbound logistics, and overall supply chain systems
  • Work to continuously drive operating costs down
  • Utilize Six Sigma and Lean practices to optimize supply chain and operations processes
  • 2+ years experience in sales and operations planning and product management
  • 3+ of relevant work experience in program management, warehouse management
  • Direct responsibility working with 3rd party data collection such as Zyme Solutions
  • Product lifecyle management
  • English language proficiency required
  • Excellent documentation skills - written and web-based
  • An MBA or MA in Trade, Finance or Economics is preferred
  • Experience using Six Sigma or Lean practices to optimize supply chain or operations processes
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Retail Operations Manager Resume Examples & Samples

  • Create daily promotions, monthly calendars and execute promotions to drive sales and participation
  • Maintain operational excellence, high quality of product and high level of customer service
  • Interact with customers and clients on a daily basis
  • Plan employee schedules and monitor SPLH
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Retail Operations Manager Resume Examples & Samples

  • Planning (Annual Financial Plan, Quarterly & Monthly Sales Plan)
  • Gather, analyze data on market, consumers, competitors into intelligence that informs sales planning for the market by Quarter and Month
  • Break down targets by door; Retail, Wholesale & E-Commerce, along with appropriate product offering /price point that this channel’s structural economics is built on. This includes expansion and new market strategy which is a key component of growth for this channel
  • Analyze Sell thru and inventory data to increase forecast accuracy & drive the S&OP metrics for the market
  • Minimum 12-15 years of experience in managing Retail/Distribution. Preferably with last 4-5 years in apparel/retail
  • Should have managed a P&L of the channel - have experience in managing large distributors and have exposure to growing their business along with the company’s strategic direction
  • Business planning for medium & near term (Financial, Capability Management, Retail KPIs etc.)
  • Ability to deal with multiple partners
51

Retail Operations Manager Resume Examples & Samples

  • A3’s
  • Major business transformations / changes
  • New store openings
  • Relocations
  • Capital investments
  • Adopting SBU expectations
  • Etc
  • Internal experience with Trane Supply
  • Trane Supply business systems management
  • Experience in process development, implementation, and management
  • Root cause analysis, action planning, and execution
  • Strong interpersonal skills – proven ability to work with members of a team
  • Can demonstrate examples of commanding respect and motivating teams
  • Advanced computer skills – thorough knowledge of data surgery and database management
  • Customer service mindset – able to support a “customer 1st” mentality
  • Inventory management and material planning experience
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Retail Operations Manager Resume Examples & Samples

  • The nature of the work is focused on presenting and merchandising product to consumers
  • Define store best practices for functional area of expertise (i.e. Front End, selling, store services, store systems, etc)
  • Analyze store business processes and identify opportunities for improvements that increase profitability or efficiency
  • Recommend new policies and procedures and work with manager and business partners to secure approval for changes
  • Maintain frequent communication with stores, soliciting feedback and advice on business processes
  • Manage projects related to the implementation of upgrades or policy changes as assigned
  • Maintain knowledge of all current store systems and processes within functional area of expertise
  • Work with Communications team to ensure that stores have all necessary information to implement policies and procedures
  • Partner with Labor Operations manager to revamp labor reporting to highlight key insights and areas of opportunity
  • Assist in development of analytical tools and models to provide guidance on right staffing levels to meet business and consumer service needs, while optimizing our payroll spend
  • Research processes and tools which hold key labor metrics and identify options to streamline processes and gain efficiencies
  • Support Operations Performance Measurement (OPM) manager with data pulls and analysis around the business
  • Assist other DTC teammates with additional analytical and reporting needs to enhance our performance
  • Retail store experience with 1 year in a store management position
  • Strong analytical skills - as the individual will do a lot of reporting
  • Ability to communicate complex topics and models in a simplified way to the business
  • Retail operations experience is a bonus
  • Any language knowledge other than English – Latin American Spanish, Brazilian Portuguese, Korean, Japanese will also be helpful
  • Online continuing education via the Kelly Learning Center
  • And more!