Quality Assurance Manager Resume Sample

Quality Assurance Manager Resume Sample

Quality Assurance Manager Resume Sample

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EZ
E Zulauf
Earlene
Zulauf
28434 Grayce Flats
Boston
Massachusetts
United States
28434 Grayce Flats
Boston
Massachusetts
United States
Experience Experience
05/2014 – present
Houston
Quality Assurance Manager
Houston
Quality Assurance Manager
05/2014 – present
Houston
Quality Assurance Manager
05/2014 – present
  • Attended project management meetings and conduct shift/team meetings with Supervisors
  • Communicated corporate quality standards across the project
  • Created automation testing plan
  • Developed and delivered quality management and quality assurance training for all employees engaged in quality and performance monitoring
  • Developed and oversaw an effective quality management system to continuously identify opportunities for improvement while maintaining adherence to contract driven key performance requirements
  • Ensured the performance and quality of services conform to established company and regulatory standards
  • Identified, documented, tracked corrective actions to closure
  • Interacted with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance
  • Interacted with the cross-functional teams
  • Maintained updated knowledge of the project program and requirements to ensure contract compliance
  • Managed implementation and compliance of Quality Management program, including record keeping and training of department-level Quality representatives
  • Managed internal and external clients' expectations related to quality management
  • Monitored and responded to inquiries and provide support for monthly server maintenance activities
  • Performed Quality Assurance (QA) activities
  • Performed and coached others in data analysis and perform root cause analysis
  • Produced the quality assurance and performance reports as required by contract and project operations
  • Provided feedback on requirements and functional specifications
  • Provided input, guidance and coaching to site leadership team to insure continuous improvement
  • Scheduled and coordinated all the quality and performance monitoring activities of QA staff across the project
  • Scheduled, coordinated and reported on both internal and external audit functions of the quality management system
  • Supported managers by providing detailed weekly and monthly QA trend reports
Education Education
2010 2014
Pratt Institute
2010 2014
2010 2014

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