Property Operations Resume Samples

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MJ
M Johnston
Maverick
Johnston
5384 Bernier Junctions
San Francisco
CA
+1 (555) 632 2221
5384 Bernier Junctions
San Francisco
CA
Phone
p +1 (555) 632 2221
Experience Experience
Los Angeles, CA
Supervisor, Property Operations
Los Angeles, CA
Marvin, Howell and Batz
Los Angeles, CA
Supervisor, Property Operations
  • Utilizes statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and implementation of new action plans
  • Assists with development of operating and capital budgets; manages budgets for assigned areas of responsibility
  • Manages relations with tenants and outside contractors
  • Participates in the development of tenants’ Emergency Operations Procedures
  • Oversee operation and maintenance of all electrical, mechanical, standby power, switchgear and Direct Digital Control (DDC) systems and oversee all preventative maintenance routines
  • Participates in regular building surveillance tours to look for and identify building concerns, review logs, identify opportunities, and ensure that there are no abnormities or building inefficiencies
  • In conjunction with the Property Manager and the client Asset Management team, defines scope of work of both major and minor property maintenance and repairs projects
Phoenix, AZ
Property Operations Coordinator
Phoenix, AZ
Christiansen LLC
Phoenix, AZ
Property Operations Coordinator
  • Ensure all associates are adhering to our grooming standards and wearing name tags
  • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention
  • Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
  • Inspect VIP rooms regularly (Daily) with both the Housekeeping Manager and Property Engineer
  • Maintain high standards of personal appearance and grooming
  • Create and post all Engineering and Security staffs schedules
present
San Francisco, CA
Property Operations Manager
San Francisco, CA
Halvorson Group
present
San Francisco, CA
Property Operations Manager
present
  • Acting as a single point of escalation/ resolution in respect of supplier performance, delivery and/or FM-related personnel issues on the designated sites
  • Flexibility to respond to a range of different work situations
  • Contributing to the production of reports and management information for onward transmission within both Property services and other LSEG business units
  • Familiar with Property Management Systems
  • Establishing regular interfaces/contact forums with key stakeholders within the designated sites on both a formal and ad-hoc basis
  • Manage the building operations and ensure smooth running of the following areas
  • Responsible for the physical management of the Budapest campus – currently consisting of 3 office buildings and 1,450+ staff
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
DePaul University
Bachelor’s Degree in Professionalism
Skills Skills
  • Experience of project planning and delivery, ideally with a knowledge of basic AutoCAD functionality
  • Good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint
  • Ability to develop systems/processes and/or teams that are flexible, adaptable and results oriented reaching the goal of maximum efficiency
  • Professional, presentable and articulate
  • Ability to work under pressure
  • Clear and concise writing skills and the ability to handle long and complex documents
  • Very strong staff, stakeholder and vendor management skills
  • Strong team player, interpersonal, relationship-building and networking skills
  • Good project management skills & experience
  • Very strong command of English and Hungarian language
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15 Property Operations resume templates

1

VP-india Property Operations Resume Examples & Samples

  • Qualified to degree standard or higher in a Building/Engineering and or Facilities Management Services discipline with 10 years plus experience of Building Operations/Facilities Management. Should have worked within the Facilities Management industry with experience of both service provider and client-side roles
  • Previous experience in Investment Banking/Financial Services or Critical System environments would be ideal
  • Strong vendor management skills, particularly in relationship to managing performance based contract and developing strategic alliance/partnership with facilities management services providers
  • Excellent communication, interpersonal and client service skills
  • IT literate: Strong command of MS Office package, PowerPoint, Excel, Word, MS Project and Calendar
2

Property Operations Manager Resume Examples & Samples

  • Supervise and manage the service technicians
  • Determine appropriate training for staff to ensure that skills are developed/maintained relevant to their responsibilities. Ensure that all training, including safety training, is completed in a timely fashion
  • Manage and implement maintenance requirements for the physical plant systems outlined in the approved annual budget plan
  • Develop quotations and tenders for procuring equipment, supplies and specialized services
  • Interview 3rd party service providers and negotiate service agreements for performing specialized maintenance
  • Maintain budgeted spending decisions, and implement purchase orders and contracts within established the guidelines established
  • Supervise and evaluate the performance of the Service technicians assigned to Preventive Maintenance functions
  • Liaise with the General Manager for issues pertaining to physical plant and building systems
  • Oversee and manage base building improvement projects
  • Participate in post construction commissioning and start-up of new systems
  • Identify and resolve mechanical/electrical deficiencies
  • Liaise with consultants and assist with planning for impact of growth within property/portfolio
  • Assist in coordinating access and shut down of buildings systems to accommodate installation of new equipment and interconnection and modification to building systems
  • Coordinate planned maintenance shutdowns of building systems with facilities group
  • Orient and train new staff on building systems and processes
  • Coordinate periodic testing of fire, life safety and building systems in accordance with government regulations and codes
  • Liaise with government inspectors regarding regulatory requirements and inspections of the facility
  • Provide assistance to the General Manager and Property Manager in the development of annual operating and capital budgets
  • Bachelor’s degree in engineering or equivalent work experience in property management. BES, SMT or equivalent certification with experience in the operation of physical plant systems, including budget management and contract supervision
  • Minimum of 10-15 years’ industry experience either within a corporate real estate environment or third party provider
  • LEED Accreditation preferred
  • Strong and effective leadership skills
  • Excellent organizational, problem solving and verbal/written communication skills
  • Ability to develop systems/processes and/or teams that are flexible, adaptable and results oriented reaching the goal of maximum efficiency
  • Able to work under pressure, deal with multiple deadlines, effectively handle stressful situations and work with minimal direction/supervision
  • High degree of professionalism and passion for success
  • Independent, self-starter and team player
  • Understands and has a commitment to service excellence in dealing with internal and external clients and partners
3

Director of Property Operations Resume Examples & Samples

  • Conduct facility inspections
  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system
  • Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
  • Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standards
  • Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards
  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
4

Director Property Operations Resume Examples & Samples

  • Qualified to degree standard or higher in a Facilities Management, Engineering and/or Building Services discipline with 5 years plus experience. Should have worked within the M&E industry with experience of both contracting and client-side roles
  • Previous experience in Investment Banking/Financial Services would be advantageous
  • IT literate: intermediate to advanced software skills including MS Office package, PowerPoint, Excel, Word, MS Project and Calendar
5

Supervisor, Property Operations Resume Examples & Samples

  • Manages the operations for the assigned portfolio of properties
  • Ensures proper operation and maintenance of systems, equipment and buildings
  • Ensures the safety of the buildings and staff and public from fire, flood and other hazards by ensuring that all mandated tests and inspections are carried out. Initiate interventions to solve problems in the properties
  • Manages customer expectations on a daily basis, develops strategies to best meet those needs while maintaining a service that is cost effective and supports the organization's strategic goals
  • Participates in the development of tenants’ Emergency Operations Procedures
  • Oversee operation and maintenance of all electrical, mechanical, standby power, switchgear and Direct Digital Control (DDC) systems and oversee all preventative maintenance routines
  • Participates in regular building surveillance tours to look for and identify building concerns, review logs, identify opportunities, and ensure that there are no abnormities or building inefficiencies
  • Addresses current and future needs of all buildings in the portfolio through regular inspections
  • Identifies, prioritizes and recommends all required new projects, equipment replacement or preventative maintenance work on a proactive basis, to ensure uninterrupted service
  • In conjunction with the Property Manager and the client Asset Management team, defines scope of work of both major and minor property maintenance and repairs projects
  • Participates in preparation of tenders, and selection recommendations
  • Evaluates service trends in light of customer expectations and makes required changes
  • Utilizes statistical data to analyze and prepare reports to facilitate planning, budgeting, scheduling and implementation of new action plans
  • Manages relations with tenants and outside contractors
  • Represents the client with respect to service requests and the management of the clients’ properties
  • Ensures client satisfaction; identify / monitor issues as they arise and implement prompt solutions
  • Ensures compliance with rules, regulations, processes, best practices and procedures
  • Assists with development of operating and capital budgets; manages budgets for assigned areas of responsibility
  • Manages life safety requirements and quality requirements
  • Ensures compliance to Occupational Health and Safety policies, regulations
  • Works safely and ensures all staff members will work safely and in accordance to our Health & Safety Action Plan
  • Perform ad-hoc functions as assigned by the Property Manager and ensure follow-up
6

Property Operations Manager Resume Examples & Samples

  • Oversee housekeeping operations and lead the Engineering team in the day to day engineering and maintenance operations of the hotel
  • Communication with Housekeeping and Engineering to coordinate and prioritize maintenance activities for Guest Rooms and public areas
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for machinery and property
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Prepare Capital and Repairs and Maintenance budgets for the property
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry/Engineering Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping/Laundry and Engineering team
  • Competent in property management systems
  • Develop, implement and direct all emergency programs
  • Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
  • Monitor Key Performance Indicators for the departments and take corrective action, as required, to improve equipment inventory, quality audit, productivity and other objectives
  • Assist other departments wherever necessary
  • Housekeeping/laundry and Engineering experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
  • A successful track record of managing a large team
  • A Bachelor Degree or equivalent
  • High level of commercial awareness and cost control capabilities
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Committed to delivering high levels of customer service
  • IT proficiency
  • Flexibility to respond to a range of different work situations
  • Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
  • Strong organizational, budget management, and problem solving skills
  • A passion for delivering exceptional levels of guest service
  • Familiar with Property Management Systems
7

Property Operations Manager Resume Examples & Samples

  • Supervises programs involving electrical, mechanical and general construction, repair and maintenance of existing facilities and equipment, operation of plant utilities
  • Assigns, supervises, and verifies completion of routine maintenance and operation of physical structure of hotel, all mechanical, electrical, HVAC systems and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and assigns staff and directs outside contractors in tasks according to performance and productivity standards
  • Hires, disciplines, counsels, trains engineering staff
8

Assistant Director of Property Operations Resume Examples & Samples

  • Assist in directing and overseeing the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
  • Communicates with city/county/state officials to ensure the proper maintenance of permits and licenses, to coordinate required inspections and to ensure full compliance with codes, regulations and safety standards
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
  • Acts in absence of the Director
  • Leads special projects, as needed
9

Product Management, Property Operations Resume Examples & Samples

  • Helping manage the Property Management solution life cycle from strategic planning to tactical activities
  • Specifying market requirements for the Property Management solution by conducting market research and/or participate on on-going interviews to customers and non-customers
  • Assisting on driving the Property Management solution set across teams (primarily Product Development, Customer Success and Marketing Communications) through market requirements, product definition, and positioning
  • Developing and implementing a go-to-market plan for the new Property Management solution, working with all departments to execute
  • Getting familiarized with the competitive market set and work on highlighting key differentiators and high value capabilities
  • Creative thinker who knows how to create real-world products
  • Knowledgeable in technology and/or hospitality considered a plus
10

Assistant Director of Property Operations Resume Examples & Samples

  • Oversees programs involving electrical, mechanical and general construction, repair and maintenance of existing facilities and equipment, operation of plant utilities
  • Assigns and verifies completion of routine maintenance and operation of physical structure of hotel, all mechanical, electrical, HVAC systems and any other related equipment which contributes to the safe and effective operation of the facility. Visually inspects quality of work and directs staff and outside contractors in tasks according to performance and productivity standards
  • Acts as Director of Property Operations in absence of the Director in such capacities as hiring, counseling and training. Takes on the responsibility of completing any special projects that were the responsibility of the Director
  • Communicates effectively with city officials to ensure proper maintenance of permits and licenses, coordinating inspections with the appropriate department
  • Acts as a liaison between hotel and vendors to review latest in hotel technology and products. Attends Engineering conventions to educate self in latest products to be used in the hotel to increase guest satisfaction and cut costs
  • Considerable knowledge of mathematical skills necessary to interpret electrical, mechanical and building systems
  • Considerable knowledge of electrical and mechanical systems with the ability to analyze their design and intent and performance. Considerable knowledge of construction and building systems
  • Ability to analyze trends in utility consumption report and predict energy forecast and to set up energy conservation programs
  • Ability to read, write, speak and understand the English language to communicate effectively with guests and employees
  • Ability to perform duties in confined space and in awkward positions
  • Ability to remain calm in an emergency situation and to effectively deal with internal and external customers
  • Ability to instruct subordinates and accomplish goals on a timely basis
  • Ability to translate technical information or problems into layman’s terms
  • Finger and hand dexterity to manipulate switches and buttons, a computer keyboard and a 10-key calculator
11

Senior Manager, Property Operations Resume Examples & Samples

  • Provide leadership, communication, coaching, development to two direct reports and an overall team of 5 people, including corrective action when necessary
  • Responsibilities include management of the dispatch center team handling incoming calls from production, overhead, and 3rd party tenants
  • Oversees all janitorial staff (40) for lot wide office space for all overhead departments, productions and third party tenants
  • Collaborates with the crisis management team to ensure all necessary plans and procedures are implemented in preparation for potential business disruption
  • Partners with site leadership to create multi-year space strategy to accommodate business strategy, including planning and executing any capex projects or builds
  • Ensures compliance during all minor improvement projects and ensures the team follows all relevant standards
  • Partner with Events Manager to ensure successful, quality screenings and events held at the studio
  • Oversee operating budgets and results with Finance, including approving all purchase orders, invoices, and expense reports
  • Understands and reports financial performance of tenant improvement budget and lot wide rent model
  • Advises and assists Executive Director with any special projects
  • Develops property policies and procedures, is a subject matter expert in assigned areas
  • Partners with Sourcing to set contractual expectations for key vendors and understand measure / manage performance against those contracted service levels
  • Lead efforts to automate processes within the function for the benefit of end users
  • Trains, develops and motivates staff, provides hands-on assistance and conducts annual performance reviews
  • Bachelor’s degree with a minimum of 7 years’ experience in financial services, facilities management, operations or customer service setting or High School/GED diploma with a minimum of 10 years’ experience financial service, facilities management, operations or customer service setting or equivalent military experience
  • Proficient with Microsoft Excel, Access, Word, Internet Explorer, Outlook, Powerpoint
  • Must have a valid CA driver’s license
  • Knowledge of move logistics
  • 3-5 years experience with vendor management
  • Must be self-motivated and a self-starter
  • Strong oral and written communication skills and strong customer service skills
  • Experience in Entertainment Industry, working with Productions and Talent welcomed but not required
12

Property Operations Assistant Resume Examples & Samples

  • Ensures that properties are maintained to the high standards established by HRE, for all physical aspects of buildings, systems, and grounds to include picking up of trash
  • Monitors buildings to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks and windows. Must be able to identify, diagnose, and resolve technical issues
  • Responsible for the completion and inputting of all assigned work requests, maintenance projects, and various assigned tasks
  • Participates in performing building inspections with a focus on related building issues and ensure preventative maintenance measures are being implemented. Coordinates inspections to ensure compliance with codes, environmental requirements, and safety regulations
  • Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors or internal University resources. This includes ensuring that contractual requirements are being met
  • This position is classified as “critical personnel.” All critical personnel are expected to be on site during emergency situations, including but not limited to snow storms and other severe weather, in order to ensure the safety of the buildings, building occupants, and the general public
  • Works closely with Property Manager and the rest of the building team to effectively communicate building issues
  • Overtime is required as needed. As part of the OT requirement, this position may be required to work at other HRE properties and will be part of the rotating 24/7 On Call weekly rotation for POA’s. When On-Call the hours of work are 8:30am to 5pm. A POA when On-Call, must be able to respond on-site within an hour one hour when the situation requires their presence
  • HRE provides and requires that all POA staff be in the approved uniform
  • May be required to perform other duties as necessary
13

Director of Property Operations Resume Examples & Samples

  • _x000D_
  • _x000D_Lead, manage and communicate information about capital projects and property rehabilitations, including, but not limited to, scheduling, budgeting and complying with contractor bidding standard
  • _x000D_Direct daily department operations including, but not limited to, guest service standards and initiatives, product quality, inventory management and cost controls, systems use and management, budgeting and forecasting, adherence to federal, state and local standards and meeting participation and facilitation
  • _x000D_Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
  • _x000D_Recruit, interview and train team members
14

Head of North American Property Operations Resume Examples & Samples

  • Ongoing development of FM strategy and policy to ensure an innovative, efficient and professional FM service is delivered in support of the overall business plan for Property Services; and provision of support to the Group Head of Property in the promulgation of strategy and policy within both Property Services and other LSEG business units
  • Preparation and presentation of quarterly management report and other reports as required to senior stakeholders, within both Property Services and other LSEG business units
  • Proposing and agreeing the operational/revenue budget for Property Services and providing all necessary reports, variations and forecasts to both the Group Head of Property and other LSEG stakeholders
  • Managing procurement and compliance activity within Property Services, developing procurement and compliance strategies, policies and management systems and supervising any specialists in those areas within the FM structure
  • Monitoring and reporting on compliance & performance in respect of Health, Safety and Environmental Management and ensuring that Property Services complies with LSEG policy on a global basis
  • Managing and developing relationships with key suppliers (and Landlords), including the ongoing contract management and performance monitoring in respect thereof and the identification of opportunities for strategic development where such development results in tangible business benefits
  • Ongoing monitoring, review and development of audit and other processes, procedures and systems such that adequate controls and measurement apply to all areas of operational management and that such controls and measurement reflect best practice
  • Agreement and management of training & development requirements of all direct reports, liaising with HR as necessary and ensuring that recommendations reflect property Services’ overall approach and strategy
  • In conjunction with the subject matter expert for security, ensuring that the LSEG security strategy is fit for purpose, and reflects both criticality of security to business operations and the need to respond to specific/ad-hoc security threats
  • Acting as the senior point of escalation/contact to facilitate the resolution of all FM/operational property issues within the Americas, and ensuring that any such issues are captured within the provision of periodic/exception reporting to the Group Head of Property
  • Monitoring the delivery of projects that fall within the remit of the FM structure, ensuring that such projects are completed within budget and programme and resolving/reporting on those where budget and/or programme has been exceeded
  • Working closely with the Head of Workplace Management, in terms of lease events, contract renewals and footprint flex – with particular focus on smaller office locations
  • Preparation of real estate business case proposals for consideration by Head of Group Property and other key stakeholders
  • Close management of real estate spend for the region, highlighting initiatives to reduce cost wherever possible
  • Liaison with local law enforcement agencies and development of real estate BC plans for the region
  • Project management-related qualification (APMP, PMP, PRINCE2)
  • Good leader as well as a team player with well developed interpersonal skills
  • Confidence and ability to work autonomously
  • Excellent time management, organisational and prioritisation skills
  • Experience of project planning and delivery, ideally with a working knowledge of AutoCAD
  • Good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint
  • Ability to interact effectively with customers, suppliers and key/senior stakeholders
  • Numerate with high level of attention to detail. Professional, presentable and articulate
  • FM-related qualification (BIFM Qual, MSc, DipFM, CFM, etc)
  • Membership of a relevant professional body (e.g. BIFM, IFMA, RICS)
15

Property Operations Manager Resume Examples & Samples

  • Provision of a complete customer-focused FM service at the designated sites ensuring consistent and high-quality delivery to the occupiers, achievement of agreed SLAs for service provision and management, and full statutory/regulatory compliance
  • Monitoring/supervision of site-based activity to ensure that the highest standards of service delivery are maintained and that all third party suppliers operate as a single, effective delivery organisation
  • Supporting the Head of Property Operations in the preparation of operational budgets, variation reports and forecasts in respect of the designated sites
  • Interfacing with the SMEs for security and maintenance services, such that there is a common goal and commitment for all services to be delivered through a seamless and cohesive delivery model
  • Monitoring of work and activity conducted by contractors/suppliers on Property Services’ behalf, and compliance with any procedures set out in respect of verification/sign-off relating thereto
  • Acting as a single point of escalation/ resolution in respect of supplier performance, delivery and/or FM-related personnel issues on the designated sites
  • Interfacing effectively within both Property Services and other LSEG occupying entities, ensuring that direct and “dotted line” reporting is established and maintained
  • Promoting and maintaining effective communication with occupier representatives, demonstrating a customer-focused approach and a commitment to service excellence
  • Establishing regular interfaces/contact forums with key stakeholders within the designated sites on both a formal and ad-hoc basis
  • Delivering the implementation of agile working environments within designated sites. Following go-live, monitoring and managing occupancy levels within the space to ensure utilisation targets are being achieved
  • Complying with all Property Services procedures, including those relating to procurement, health and safety and security
  • Co-ordinating/monitoring of all statutory and regulatory compliance requirements and informing (in respect of the designated sites) any specific compliance reporting procedures undertaken by the Head of Property Operations
  • Contributing to the production of reports and management information for onward transmission within both Property services and other LSEG business units
  • With the Head of Property Operations, participating in formal and ad-hoc contract management processes, meetings and protocols as required and providing data/feedback relating to the designated sites in support thereof
  • Managing minor moves and changes that fall within the scope of “business as usual” and that have been approved through the defined channels, including all necessary stakeholder communications and liaison and coordination with external suppliers and LSEG IT as necessary; and supporting the management of moves and changes that are categorised and approached as discrete projects or otherwise of a scale requiring management support from within Property Services’ project management resources
  • Liaising with Paternoster Square subtenants/subtenants representatives as required from time to time to ensure that all soft service-related issues are properly and effectively managed and that positive subtenant relations are developed and maintained
  • Extensive relevant facilities management experience, preferably encompassing both hard and soft services within a related sector/industry
  • Experience of service charge budgeting/accounting within a property/facilities management environment
  • Understanding of landlord & tenant relationships and commercial leases such as they impact the day to day occupation of multi-let buildings
  • Management and/or supervision of staff and contractors/suppliers, ideally including front-of-house operations
  • Management of H&S and other compliance-related activities
  • Implementation, and management, of agile working environments
  • Experience of project planning and delivery, ideally with a knowledge of basic AutoCAD functionality
  • Numerate with high level of attention to detail
  • Professional, presentable and articulate
  • Establishing a working knowledge of people, processes and operations at sites in London other than the designated sites, such that an appropriate degree of cross-functionality is established
  • Providing cover and support when required through instances of annual leave, sickness and ad-hoc instances of resource requirement
  • Generally supporting the Group Head of Property and Head of Property Operations in the fulfilment of Property Services’ remit and responsibilities
16

Property Operations Resume Examples & Samples

  • Work closely with leadership team to understand and define enterprise level property operations capabilities and be able to clearly articulate them to all levels of the organization
  • Contribute to the overall property management product roadmap
  • Leverage market research, customer surveys, and web analytics to understand customer needs and identify new opportunities in order to inform decision-making and measure success
  • Adapt customer specific requests to meet the larger community model needs
  • Initiates and manages idea generation, gap identification, financial attractiveness, feature prioritization, and feature definition for the property operations products
  • Collaborates with the internal teams (operations, technology, sales and marketing) to deliver the most effective solutions
  • Determine customer and roadmap impacts of critical feature issues and prioritize those fixes appropriately
  • Provides usability, evaluation and support to product delivery teams
  • Works closely with Information Technology, Marketing, and other business units to deliver releases on schedule through business planning, requirements and UX development, system engineering, and quality assurance phases
  • Bachelor’s degree in a related field or equivalent experience
  • 2+ years of PM systems experience
  • Candidate must be a Subject Matter Expert (SME) on large chain user behavior as it relates to on-property operations
  • Past software design/usability and online analytical experience required
  • Strong communication and presentation skills are needed with the ability to communicate technical concepts to non-technical audiences (sales, customers, executives) as well as translate customer and market data into technical requirements documents
  • Ability to juggle multiple priorities in a fast paced environment to deliver results
  • Hospitality experience preferred but not critical
17

Assistant Director of Property Operations Resume Examples & Samples

  • Create authentic connections that celebrate local culture
  • Ensure personalized service at every guest touch point
  • Provide flawless and timely service that is intuitive and responsive
  • Deliver innovative and unexpected experiences
18

Property Operations Resume Examples & Samples

  • Maintain the physical functionality and safety of the facility including, but not limited to, guest rooms, public space and heart-of-the-house areas
  • Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment
  • Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, painting, HVAC work and masonry
  • Conduct inspections for preventive maintenance needs
  • Record and report completed repairs and items that require further attention
19

Property Operations Manager Resume Examples & Samples

  • At least 5 years working experience is a similar role (building management, engineering and building services engineering, facilities management and/or property management)
  • Experience in the financial industry is preferred
  • Degree in Facilities Management (B.Eng, B.Sc.) or comparable experience
  • Very strong command of English and Hungarian language
  • Good project management skills & experience
  • Strong team player, interpersonal, relationship-building and networking skills
  • Very strong staff, stakeholder and vendor management skills
  • Clear and concise writing skills and the ability to handle long and complex documents
  • Ability to deal with multiple issues and tasks under pressure
  • Delegation skills
  • Selection of relevant information and tailor communication to target audience
  • IT skills (MS-Office suite, FM software, CAD)
20

Property Operations Administrative Assistant Resume Examples & Samples

  • Greet and assist guests and respond to requests in a timely, friendly and efficient manner
  • Answer telephones
  • Expedite correspondence
  • Assist with payroll
  • Submitting purchase orders
  • Filter maintenance requests
21

Property Operations Technician Resume Examples & Samples

  • Work from instructions and complete daily work orders and required forms
  • Perform minor and routine maintenance replacement and repairs in areas of carpentry, electrical work, HVAC, plumbing, mechanical, painting, flooring, and other building repairs
  • Paint common areas and touch up as required. Inspect areas that need paint and advise manager
  • Perform casual labor, such as lifting/moving heavy items as directed by supervisors and following appropriate safety procedures
  • Inspect all assigned areas daily and report all maintenance discrepancies or deficiencies to Supervisor
  • Maintain assigned equipment in good working condition
  • Perform a variety of janitorial duties including but not limited to cleaning restrooms, assigned areas and emptying and removing trash
  • Responsible for inventory of parts and supplies needed for immediate repairs
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
  • Ensure all safety precautions are followed while performing the work
  • Purchases all maintenance supplies and materials in a cost-efficient manner
  • Manages vendors and contractors
  • Follow all policies and Standard Operating Procedures as instructed by Management
  • Perform any range of special projects, tasks and other related duties as assigned
  • High school diploma or equivalency preferred and two years general experience in building trades, repair and maintenance work; or equivalent combination of education and experience
  • Knowledge of Excel, Word and QuickBooks
  • Demonstrates strong and effective customer service and relationship building skills
  • Demonstrate good common sense, sound judgment, and a high ethical bar
  • Consistently perform at high levels in a fast‐paced ever‐changing work environment
  • Ability to work independently; capable to take ownership of assigned tasks and to anticipate work requirements
  • Team player with collaborative attitude
  • Electrical and lighting troubleshooting and repair/replacement
  • Plumbing diagnostics and repair/replacement
  • Swimming pool experience not required but will be taught the knowledge
  • Ability to prioritize work orders and complete job paperwork with attention to detail and accuracy
  • Ability to self-motivate and work with little supervision
  • Drywall repair/replacement, taping and finishing
  • Painting
  • General property cleanliness
  • Recognize additional work needed when onsite
  • Ability to lift 50-100lbs following appropriate safety procedures
  • Work in an upright standing position for long periods of time
  • Ability to work in different environment working conditions (e.g. heat, cold, wind, rain)
  • Walk and climb stairs
  • Ability to quickly and easily navigate the property/building as required to meet the job functions
  • Repeat various motions with the wrists, hands and fingers
  • Complete all required forms and work orders
  • Ability to work extended/flexible hours and weekends based on project requirement
  • Driving when necessary
  • Ability to respond to emergencies in a timely manner
  • Climbing ladders and working at heights above ground level (maximum 8 ft)
22

Dir Property Operations Resume Examples & Samples

  • _x000D_Direct and oversee the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
  • _x000D_Conduct facility inspections
  • _x000D_Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system_x000D_Direct, oversee and maintain required documentation for energy management and conservation and preventive maintenance programs
  • _x000D_Obtain required licenses and permits to ensure full compliance with codes, regulations and safety standards_x000D_
23

Property Operations Assistant Resume Examples & Samples

  • Ensures the properties are maintained to the high standards established by HRE, for all physical aspects of buildings, systems, and grounds to include picking up trash
  • Monitors buildings to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks and windows. Must have a strong ability to identify, diagnose, and resolve MEP related issues
  • Responsible for the completion and imputing of all assigned work requests, maintenance projects, and various assigned tasks
  • Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordination and managing the work of outside contractors or internal University resources. This includes ensuring that contractual requirements are being met
  • This position is classified as “critical personnel.” All critical personnel are expected to be on site during emergency situations, including but not limited to snow storms and other severe weather, in order to ensure the safety of the building, building occupants, and the general public
  • Overtime is required as needed As part of the OT requirement, this position may be required to work at other HRE properties and will be part of the rotating 24/7 On Call
24

Property Operations Coordinator Resume Examples & Samples

  • Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair
  • Ensure the hotel is in compliance with all local, state and federal laws
  • Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention
  • Create and post all Engineering and Security staffs schedules
  • Create and adhere to annual budget for department
  • Actively participate in monthly profit/loss review meetings
  • Create and implement preventative maintenance program for all hotel equipment
  • Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner
  • Assist with the administration of all vendor contracts controlled by the engineering department
  • Ensure that room maintenance requests are handled in a prompt and courteous manner
  • Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary
  • Prints all required reports daily to make up room assignments according to established productivity standards ensuring that all special requests are completed
  • Answers telephone and two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel
  • Must maintain constant communication with other departments Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report
  • Constant tours of all public spaces to ensure cleanliness and welcoming effect to guests including but not limited to lobby, downstairs entry, driveway, bar, Grind and Co, elevators, hallways and elevator landings
  • Manage payroll edits daily, for Security and Engineering, as well as weekly payroll submission
  • Reconciliation of purchase orders for Accounts Payable
  • Records Engineering and Security attendance daily
  • Ensure the cleanliness and maintenance of the physical property (lobby) through inspections and preventive maintenance programs with department managers
  • Complete maintenance requests daily for all maintenance issues reported. Log and track completion
  • Inspect VIP rooms regularly (Daily) with both the Housekeeping Manager and Property Engineer
  • Ensure that all guests' requests are completed in a timely matter by reviewing the Hotel Expert/HotSOS/Service Order system during their shift and calling back any guests that have major issues to follow up and ensure it was resolved as well as adding the unexpected touch
  • Ensure all security reports are well written and complete
  • Responsible for assisting the Director of Security in facilitation and management of the property’s Lost and Found system via MS-Shift and other programs
  • Ensures that evening associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
  • Ensures that the staff is engaging guests and achieving all of the touch points and standards of service to our guests. Coaching the ones that are not and passing information on to their direct manager for follow up
  • Perform other duties as requested by management
  • A minimum of 2 years of relevant, progressive experience in the hospitality industry; strong guest/customer service and problem solving skills. Must be mature, poised, well-spoken, have strong writing skills, strong presence and highly organized. A college degree is preferred but not required
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
  • Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s
  • Complete required corporate training modules
  • Carry a cell phone at all times
  • Ensure consistent and constant open communication between and among all managers
  • Maintain high standards of personal appearance and grooming
  • Ensure all associates are adhering to our grooming standards and wearing name tags
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
  • Long hours sometimes requred
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Participate in M.O.D. coverage as required
25

Director, Property Operations Resume Examples & Samples

  • Provide leadership and oversight of field operations to ensure compliance with brand and design standards and quality assurance guidelines to maintain owner and developer assets
  • Conduct written bi-annual property audits to assess maintenance and the operation of the physical structure of the properties, including, but not limited to, all mechanical, electrical, HVAC and other related equipment
  • Design, manage and monitor all preventative maintenance programs and standards related to the Synergy work request system
  • Serve as the liaison between onsite team(s) and project management and development teams for renovations, reserve expenditures and new development and partners with the development team on new property openings (pre-opening budgets, headcount, hiring, department set-up, etc.)
  • Collaborate with the Brand Team and IT on product initiatives, process procedures and standards related to property operations and physical structure of properties
  • Negotiate national contracts for service agreements to optimize product and service quality at the best possible cost
  • Serve as the first point of contact for properties reporting significant and/or catastrophic damage or loss to building(s) and/or equipment and works with those properties to mitigate loss and expedite solutions
  • Determine staffing needs and oversees recruiting, selecting, hiring and training of team members
  • Monitor and evaluate team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward
  • 7 or more years of experience in Property Operations
  • 3 or more years managerial experience with direct reports
  • Ability to travel 50% of the time as needed
  • Timeshare or Hospitality experience
  • Experience with operations management tools such as Synergy
26

Property Operations Manager Resume Examples & Samples

  • Manage the functionality and safety of the facility, including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling systems, life safety systems and grounds according to federal, state and local regulations
  • Conduct facility inspections and direct general construction and the installation, maintenance and repair of all electrical, mechanical and architectural systems throughout the facility to ensure operational efficiency and safety
  • Communicates with city/county/state officials to ensure the proper maintenance of permits and licenses, to coordinate required inspections and to ensure full compliance with codes, regulations and safety standards to protect the well-being of all guests and team members
  • Assists in the execution of capital projects and property rehabilitations
  • Monitor team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
  • Act as liaison between hotel and vendors to review and assess latest hotel technology and products related to facility efficiency
  • Hotel experience
  • Previous property operations or hotel engineering experience
  • Hilton brand experience
  • Previous manager level experience
27

Director of Property Operations Resume Examples & Samples

  • Assign, verify and document completion of all routine maintenance and repairs in the property maintenance management system_
  • 5+years' experience in property operations or engineering
  • 1+ year Director level experience in Property Operations or Engineering
  • 2+ years' experience in a property of 500 rooms or more
  • Union team management experience
  • Experience with HoTSOS or BirchStreet software
  • Hilton brand knowledge and experience with HiltonHonors products and services
  • 2 year college degree
  • Big Box hotel experience (800+ rooms)
  • Trade, technical or maintenance background
28

Director of Property Operations Resume Examples & Samples

  • Minimum 10 years solid business experience, with 5+ years in management
  • Minimum 3 years in healthcare and/or operations management
  • Exceptional interpersonal skills and customer service orientation
  • Proven financial management skills
  • Strong contracting and negotiating skills
29

Surplus Property Operations Manager Resume Examples & Samples

  • Developing and implementing processes to insure state compliance as it pertains to surplus property and recycling programs
  • Managing staff, updating matrices, optimizing facility space, managing retail and auction sales
  • Corresponding and providing customer service with agencies, vendors, contractors, internal and external customers via email, phone, text, online and in person
  • Designing training programs to include handouts, flyer’s, signs and presentations detailing program requirements and service. Designing and conducting presentations and informational sessions for customers
  • Coordinating deliveries, pick-ups and scheduling vendors to service locations statewide; other duties as assigned
  • Recycling programmatic elements including design, promotion, and system management
  • State procurement policies and procedures
  • Surplus materials and handling, waste management, recycling and material transpiration
  • Federal and State statues, policies and procedures applicable Surplus property
  • Developing and maintaining interpersonal relationships
  • Microsoft Outlook, Word, Excel and Access
  • Writing documents and reports; entering data and building tables
  • Excellent communication, customer service, organization and analytics
  • Safely operate various size motor vehicles and forklifts
  • Effectively analyze, interpret and report on data in various formats
  • Effectively communicate by oral and written methods
  • Work in a team environment and/or independently as required
  • Effectively manage staff, projects, facility and work flow