Night Manager Resume Samples

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EK
E Kovacek
Evelyn
Kovacek
544 Wiegand Lights
Phoenix
AZ
+1 (555) 383 0818
544 Wiegand Lights
Phoenix
AZ
Phone
p +1 (555) 383 0818
Experience Experience
Los Angeles, CA
Assistant Night Manager
Los Angeles, CA
Kertzmann-Rogahn
Los Angeles, CA
Assistant Night Manager
  • In conjunction with the Night Manager, develops working departmental relationships
  • Makes sure Front Office employees utilise yield management to maximise room revenue
  • Recommends to Rooms Manager how to improve guest service and efficiency in Front Office operations
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Performs any and all other tasks which are assigned by the management team
  • Support and assist Night Manager in day to day operations
  • Handles guest complaints and assists in resolution
Houston, TX
Hungarian Speaking Assistant Night Manager
Houston, TX
Hickle-Kozey
Houston, TX
Hungarian Speaking Assistant Night Manager
  • Assist the Night Manager during his daily work and act as a Manager on Duty in his absence
  • Advise Line Managers of recurring errors
  • Perform file backup maintenance
  • Develop, update and train standards and procedures
  • Handle all Complaints
  • Staff Supervision of Night staff: Contractors, Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
  • Oversees the Night Audit Function
present
Philadelphia, PA
Night Manager
Philadelphia, PA
Kovacek, Heaney and Beatty
present
Philadelphia, PA
Night Manager
present
  • Provide feedback on staff performance to manager or supervisor on duty. Report disciplinary problems to manager or supervisor on duty
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Works with the Director, Front Office, Guest Service Managers, and Director, Revenue to manage the daily room inventory to ensure revenues are maximized
  • Assist in enforcing decisions made by fellow managers. Act as Manager On Duty for supervisory and line associates
  • In conjunction with the Front Office and Comptroller develop and implement hotel standards, formalize and improve work processes (Front Desk/Accounting)
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
  • Represent the General Manager and other Senior Managers in their absence
Education Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Northern Illinois University
Bachelor’s Degree in Hospitality
Skills Skills
  • Highly organized with the ability to demonstrate good time management skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events
  • Good hearing and visual ability in order to detect signs of emergency
  • Computer literate, with particularly strong knowledge of MS Excel
  • Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills
  • Good listening skills and ability to anticipate
  • Be knowledgeable about all emergency plans and know how to act upon them
  • Ability to deal professionally, courteously and tactfully with the public and coworkers
  • Ability to work well under pressure and constant change, making quick and appropriate decisions
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15 Night Manager resume templates

1

Hungarian Speaking Assistant Night Manager Resume Examples & Samples

  • Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
  • Assist the Night Manager during his daily work and act as a Manager on Duty in his absence
  • Meet and Greet VIPs
  • Handle all Complaints
  • Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
  • Staff Supervision of Night staff: Contractors, Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
  • Develop, update and train standards and procedures
  • Produce Revenue Reports
  • Perform file backup maintenance
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Week end and Month end reports completed in line with policy
  • Advise Line Managers of recurring errors
  • College/University degree in Economics preferably in Hotel / Tourism Management
  • Relevant experience in Hotel / Tourism industry
  • Young, dynamic and enthusiastic personality
  • Excellent English and Hungarian language knowledge oral and written (Candidates not speaking Hungarian will automatically be turned down.)
  • Outstanding interpersonal and problem solving / handling skills
  • Precise, reliable, flexible, able to work quickly
2

Resort Night Manager Resume Examples & Samples

  • Perform nightly meeting to ensure all overnight staff are aware of the hotel business
  • Complete Operations Package Reports-Audit Zero Rate Report, Groups In House Report, Rate Variance report, Negative Postings Report, etc
  • Ensure accurate revenue, expense, productivity, and efficiency levels
  • To act as a role model and to be aware and fully support a service culture in keeping FHR Mission, Promise & Values
  • Develop an engaged, enthusiastic, and guest driven team through recruitment, personal and professional development, training and recognition
  • Promoting and coaching excellent performance
  • Develop Performance reviews for colleagues
  • Actively drive employee engagement survey objectives by seeking feedback from colleagues & developing appropriate action plans
  • Ensure Human Resources policies and collective agreement requirements are followed and appropriate forms are completed in a timely manner for payroll deadlines
  • Conduct monthly departmental meetings and participate in other operational meeting as required
  • Ensure proper follow up and resolution of all outstanding issues
  • Achievement of goals in guest satisfaction as measured by JD Power & Associates, and LQA
  • Ensure clean & safe environment
  • Coordinating continuous improvement in, and highest levels of awareness of fire safety, emergency procedures and general crisis management
  • Maintaining appropriate staffing levels in accordance with the established staffing guidelines
  • Support all departments throughout the hotel
  • Maintain a high degree of visibility and participation throughout other department day-to-day operation
  • Act as the Manager on duty during shifts
  • Must speak, read and write English
  • Excel program
  • Word program
  • Guest service skills
3

Night Manager Resume Examples & Samples

  • Ensure the daily smooth running of the Night Team with regards to directing: Assistant Night Manager, Night Auditors (Café Audit and Rooms Audit), Front Desk Agent, Night Bellmen
  • In conjunction with the Front Office and Comptroller develop and implement hotel standards, formalize and improve work processes (Front Desk/Accounting)
  • In conjunction with the Front Office Manager, ensure hotel standards are maintained by recruiting the best, new and ongoing employee training, developing colleagues to achieve greater heights, encourage, support and assist staff in career development, ensure service standards are met and exceeded, uphold staff appearance and grooming procedures, direct staff in maintaining clean, tidy and an organized work area at the front and back area of the Front Office
  • Prepare the Night Audit Schedule to provide maximum efficiency while meeting Labor budgets and guidelines for
  • Solid knowledge of Front Office, Night Audit and Accounting Procedures
  • Minimum of two years previous experience in the Front Office Department is required
  • Must be passionate about guest service
  • Must possess excellent interpersonal and motivational skills
  • High gestalt
  • Highest Guest Service skills, talent and knowledge with the vision and ability to lead employees to excellence
  • Professional manner and outgoing personality
  • Previous accounting experience would be an asset
  • College degree in Hospitality management or related field preferred
4

Night Manager Resume Examples & Samples

  • Oversee the smooth night operation of the property and be the key contact for any guest issues or hotel emergencies
  • Overnight shift work required
  • Ability to work cohesively with as part of a team
5

Night Manager Resume Examples & Samples

  • Supervise all of the nightly operations of the hotel
  • Practice and maintain Fairmont standards and procedures
  • Work with Security to ensure the safety and comfort of our guests
  • Prepare for and execute the end of day process for both the Front Office and Food & Beverage systems and restore systems for the next day’s operations
  • Collect and prepare all of the materials required for Accounting audit
  • Assist Night Guest Service Agent during busy periods
  • Previous experience in Night Audit/Front Office at a supervisory level
  • Strong knowledge of computer systems including Excel and PMS systems
  • Knowledge of safety procedures and First Aid certification an asset
  • Fluent in a second language an asset
  • Excellent interpersonal communication and guest service skills
  • Ability to work well under pressure while maintaining professionalism
6

Night Manager Resume Examples & Samples

  • Ensures that all Front Office Standards Operating policies and procedures are adhered
  • Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
  • Strong and effective communication with all other departments
  • Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction
  • Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
  • Provides passionate direction towards achieving our vision
  • Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
  • Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
  • Minimum 2 years' previous management experience in Front Office operations
  • Excellent leadership, written/verbal communication and interpersonal skills
  • Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
  • A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
7

Night Manager Resume Examples & Samples

  • To complete end of day financial reports for the hotel
  • To aid any guests & deal with any complaints if necessary
  • To be fully aware of the hotels H&S Saftey policy and be able to implement any evacuation procedures if necessary
8

Night Manager Resume Examples & Samples

  • Good listening and communication skills
  • Self confidence
  • Excellent presentation
9

Night Manager Resume Examples & Samples

  • Managing an overnight team of 4 team members
  • Responsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviews
  • Fostering strong relationships with teams, departments and guests
  • Active part of the Emergency Response team, working closely with hotel security team
  • Responsibility for safety and security of all guests and colleagues in all emergencies
  • Responsible for daily night audit tasks, balancing, sorting of bills and accurate reports
  • Accurately posting all guest and group charges
  • Assisting with daily Front Desk procedures/tasks including check in’s and outs
  • Strong attention to detail, highly organized and able to meet time sensitive tasks
  • Ensuring courteous service to all guests and staff
  • Responsibility for daily time and attendance tracking for Front desk
  • Responsible for overnight team schedule
  • Previous experience with relocates
  • Able to work effectively during high pressure and or sold out nights
  • Completing duty management responsibilities for the hotel
  • Creating and completing SMART goals that impact our CES, LQA audits, JDP, GOP, Health and Safety, hotel committees and RevPAR
  • Passionate about ensuring guest satisfaction with a proven track record of problem resolution
  • Responsible for a cash float
  • Other duties as required by Front Desk and Front Office Managers
  • 2 years experience in a Hotel leadership role
  • Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson, Royal Service
  • Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
  • Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
  • A leader who will lead, teach, inspire our team to reach the next level of service
10

Night Manager Resume Examples & Samples

  • Bachelor’s degree in Hospitality Management
  • At least 2 years work experience in similar job preferably in similar size hotel
  • Versed in security system & emergency procedures
  • Good problem solving, administrative, interpersonal skills are a must
  • Willingness to work in odd hours & under pressure is desirable
  • Fluency in English is compulsory whereas other international language skills shall advantageous
11

Night Manager Doubletree by Hilton Minsk Resume Examples & Samples

  • Serve as a point of contact for regular and VIP Guests
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
  • Assist other departments, as necessary
  • Previous supervisory experience in Front Office within the hotel
  • Strong Opera knowledge
  • Strong English and Russian knowledge
12

Night Manager Resume Examples & Samples

  • Complete Night Audit duties
  • Manage, record and promptly resolve issues or emergencies that arise
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Conduct annual and mid-year Appraisals with Team Members
13

Night Manager Resume Examples & Samples

  • Be visible in the hotel lobby and other public areas
  • Represent the General Manager and other Senior Managers in their absence
  • Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
  • Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
  • Ensure that all Guest complaints are managed promptly and completely
  • Support the Night Auditor with all Front Desk and accounting related duties
  • Produce nightly reports, as required
  • Inform other departments of Guest special requests, including early/late departures and room changes
  • Maintain awareness of all hotel areas
  • Have a degree, diploma, or formal certification in Hotel Management or equivalent
  • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
  • Current and demonstrated knowledge of health and safety and security procedures
  • Calm, efficient, and able to work well under pressure
14

Night Manager Resume Examples & Samples

  • Manage overnight hotel operations and night audit, and produce nightly reports as required
  • Represent the Front Desk and Operations Managers in their absence
  • Assist other hotel departments where necessary
  • Handle and record any management and security issues or emergencies that arise, and implement the necessary actions to resolve them
  • Handle guest requests, inquiries and complaints
  • Maintain current knowledge of VIP movements, hotel products, services, pricing and special promotional offers
  • Liaise with the Front Desk Manager and handover any relevant overnight activities, issues or feedback from guests
  • A degree or diploma in Hotel Management or equivalent experience
  • A minimum of 2-3 years of Front Office supervisory, Assistant Night Manager or Night Audit experience in the hotel, leisure, and/or retail sector
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • Excellent leadership, inter-personal, training and development skills
  • A passion for delivering exceptional guest experiences
  • Computer literate, with an advanced knowledge of Microsoft Excel
  • Pride in ensuring the accuracy of work and actively encourages the same standards for your team
  • Demonstrated ability to resolve problems and conflicts
  • Well-presented, organised and calm personality
  • Access to Hilton University training, offering more than 3000 learning programs
15

Assistant Night Manager Resume Examples & Samples

  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
  • Compile adequate handover to Early staff / Duty Manager
  • Maintain a good status awareness of all hotel areas
  • Previous supervisory experience in Front Office within the hotel, leisure or retail sector
  • Previous experience in the hotel industry
  • Previous experience with cash handling
16

Assistant Night Manager Resume Examples & Samples

  • Be the welcoming face of the Hotel and make sure that each of our Front Desk and Concierge Team Members deliver exceptional standards of service
  • Continually look for ideas to improve the delivery of exceptional service to our guests
  • Be a role model for exceptional service
  • Be the point of contact for our regular and VIP Guests, recognising our Hilton Honors members and ensuring the delivery of benefits to them
  • Ensure that our Night Audit duties are complete and that our bills and invoices are ready for our guests with total accuracy, so that our check out can be warm and professional and not tied up with bill queries
  • Enhance the guest experience, by using upselling techniques to ensure that they gain maximum value and benefit from their stay
  • Represent the Hotel and senior management, taking responsibility for the security of the hotel and guest experience in their absence
  • Take control in emergency situations, looking after the safety and welfare of our guests and team members. Be pro-active and aware of any possible safety breaches and take the appropriate action
  • An absolute commitment to delivering a high level of customer service
  • Excellent leadership and management skills and a desire to develop and progress your career with our company
  • Excellent grooming standards (a uniform will be provided)
  • Previous supervisory experience in Front Office
  • A positive attitude and good communication skills
  • Diploma or higher in Hospitality or Tourism
17

Night Manager Resume Examples & Samples

  • Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives
  • To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation
  • To check and maintain the Manager on Duty safe in accordance to the procedures set by the company
  • The Night Manager will be responsible to carry the Manager on duty’s key at all point of time and must never hand them to anyone else
  • To advise the Front Office Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons
  • Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates
  • To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development
  • To maintain the integrity of the Front Office environment. To share their knowledge, contacts and be compassionate with all of our colleagues. All positive and negative matters must be handled in a professional manner
  • Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
  • In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
  • Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern
  • To be fully trained in emergency procedures and to assist in carrying out any practice drills
  • Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (including leading the E.R.T.)
  • Monitor the car park and driveway
  • Make regular rounds of the Hotel to ensure smooth operations in all areas
  • Authorize after hour distribution of keys, Including dry stores and beverage stock
  • Supervision of all hotel operation during night hours
  • Perform any other related duties assigned to him/her by the Front Office Manager
  • Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
  • An unbiased report must be sent to all concerned at the completion of every shift
  • Ensures that the department’s equipment is well cared for and properly maintained
  • Ensures that Night Team colleagues are well trained and prepared for the hotel emergency procedures
  • Act as Manager on Duty as per the MoD brief, and ensure all related tasks are completed accordingly
  • Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word; Excel; Power Point; Meeting Matrix
  • Minimum of one-year previous Front Office supervisory experience
  • Must be able to work well under pressure in a fast paced and constantly changing environment
  • Must be strong team player with proven leadership, development and delegating skills
  • Diploma in Hotel management an asset
  • Previous International experience essential
  • Arabic Language preferred
18

Night Manager Resume Examples & Samples

  • Behaves and acts in an exemplary fashion, embodying the brand mindset
  • Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
  • Manages and motivates front office teams in line with the brand's recommended behavioural guidelines, in order to provide personalised high quality guest services
  • Manages headcount and organisation for optimum efficiency in compliance with legislation
  • Helps the department meet its targets
  • Helps increase hotel revenue through his/her sales efforts
19

Night Manager Resume Examples & Samples

  • Ability to focus, and follow-through on details
  • Ability to ensure security and confidentiality of guests
  • Ability to use time efficiently; to prioritize and organize work
  • Ability to work successfully and productively with minimal supervision
  • Ability to maintain company standards and policies
  • Ability to professionally represent the hotel maintaining a warm, relaxed, yet refined demeanor with guests and coworkers
  • Ability to present information in front of groups (Guidance Team, Departmental Line-ups, and Orientation) professionally, concisely and with enthusiasm
  • Ability to understand and respond appropriately to guest inquiries and needs while remaining calm and courteous
  • Ability to maintain knowledge of hotel features and information, i.e., services, hours of operation, etc
  • Must have a professional image and personality with confidence in leadership and relationship development skills
  • Ability to understand the dynamics of strategic planning and to implement quality processes
  • Ability to work well under pressure and constant change, making quick and appropriate decisions
  • Ability to motivate and recognize employees accordingly
  • Responsible for the smooth, efficient and professional operation of all front office, guest relations and PBX areas
  • Schedule of front office and pbx teams
  • Ensures that all procedures and policies are in place and followed
  • Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate
  • Ensures good communications between the departments
  • Strictly follows bank-out procedures and cash handling procedures
  • Ensures confidentiality of User Log-Ons. Ensure that users are logged out when leaving the area
  • Train and develop associates to the highest possible extent
  • Leads by example: Provides a high-quality service and aggressive hospitality towards all customers
  • Ensures that recognition programs for both guest and associates are in place and working
  • Uses TQM tools and empowerment to make decisions leading towards total customer satisfaction
  • Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours
  • Communicates with front desk managers and front desk supervisors about daily audits and controls, so all are informed about proper procedures
  • Initiates additional tasks to improve existing procedures and guest satisfaction
  • Resolves system problems and can operate the system manually
  • Initiates monthly meetings in the department. Attend staff meetings and rooms meetings
  • Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations
  • Has plans and actions in place to meet goals and mission of the company and the hotel
  • Be well groomed and conform with the hotel's dress code
  • Be informed about daily operations and events
  • Be highly visible during extraordinary events
  • Be familiar with sales strategies; communicate daily with reservation sales
  • Develop a thorough knowledge about all brands in Marriott's portfolio
  • Know all frequent customers and be familiar with their special requests. Ensure that their needs are met
  • Be knowledgeable about all emergency plans and know how to act upon them
  • Report any unusual occurrences immediately to the EAM Rooms or Ass EAM Rooms
  • At all times strive to represent RC in the most professional and courteous manner
  • Cash handling: Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times
  • All functions required for the proper performance of the Job Position
20

Night Manager Resume Examples & Samples

  • Maintains policies and instructions issued by the management
  • Makes necessary decisions when needed
  • Takes necessary actions when needed
  • Contacts General Manager only in emergency cases
  • Makes tour of the hotel according to the check list
  • Observes and ensures that all departments are well organized, properly staffed and operation is smooth in line with the standards of the hotel during the night
  • Ensures that all employees working at night are in their work locations
  • Maintains a positive spirit among the night team and ensures efficient coordination between the different departments
  • Informs management and Department Heads concerned of problems or irregularities
  • His presence in the lobby area is required
  • Supervises the security department and takes necessary actions in cases of emergency
  • Dispatches security officers to investigate disturbances or investigates him when necessary
  • Assumes responsibility of general pass keys
  • Knows and follows the fire and safety procedures of the hotel
  • Receives articles and maintains ledger of articles turned in for lost and found
  • Checks function board for accuracy of the events for the next day
  • Greets and welcomes VIP guests and groups whenever possible
  • Must be fully conversant with the Front office procedures also the company policy regarding credit granting, credit card and check transactions
  • Performs all Front Desk activities when necessary
  • Takes care of all requests and complaints when necessary
  • Observes, supervises and closely follows up that all staff greets the guests at all times and handle guest matters or complaints efficiently
  • Handles rebates in accordance with the credit policy
  • Ensures that early departure of groups and individuals is taken care of by checking the following details
21

Night Manager The Fairmont San Francisco & The Fairmont Ghirardelli Square Resume Examples & Samples

  • Provide leadership support to the Front Desk, Royal Service, and Guest Services in the daily operational duties for these areas
  • Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
  • Train colleagues on service standards, systems and procedures
  • Manage room inventory according to guest preferences and availability
  • Efficiently process and organize relocations on over committed nights
  • Handle guest recovery and follow through on all guests requests
  • Follow and support department policies, procedures, and service standards
  • Be knowledgeable, follow and support all health and safety policies and procedures ensuring the well being of our guests, colleagues, and property
  • Serve as an information source regarding the hotels and surrounding areas
  • Work with fellow colleagues throughout the hotels’ in a cooperative and friendly manner to develop team spirit
  • Balance and audit all Front Office postings and settlements and additional night audit responsibilities
  • Complete the update process on the Front Office system per established system guidelines
  • Previous experience in front office operations required
  • Previous accounting / auditing experience an asset
  • Computer proficiency required in all Microsoft Windows applications and knowledge of Opera Property Management System, Protobase and Micros an asset
  • Excellent communication skills both orally and written
  • Strong interpersonal, problem-solving and organizational skills
  • Ability to work variable shifts including overnights
22

Night Manager Resume Examples & Samples

  • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
  • To carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
  • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
  • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
  • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
  • Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures
  • Act as a point of contact for all guests during their stay
  • Recruit, train and develop Night Audit colleagues
  • Manage staff rotas, wages, contracts and performance
  • Effectively implement and deliver service standards in accordance to stipulated SOP’s
  • Through delivery of service initiatives, complete to guests satisfaction in front office
  • Motivate and ensure staff are fully updated
  • Ensure all guests are treated courteously
  • Complaints and problems are resolved and requests for special services are carried out
  • Preparation of customer bills
  • Use of all systems currently used by each section of front office
23

Night Manager Resume Examples & Samples

  • Assist the Director, Rooms in all aspects of the Front of the House operations to ensure departmental and service standards are followed
  • Balance and audit all postings and settlements
  • Ensure the current day’s revenue balances are reconciled
  • Close and roll the day in Opera
  • Follow up on any PH accounts
  • Prepare and distribute daily management reports as required
  • Previous Night Audit and/or Accounting experience preferred
  • Previous experience with Opera required
24

Night Manager Resume Examples & Samples

  • Lead and manage all aspects of the overnight team from Front Office to Housekeeping to Food & Beverage
  • Manage and coordinate all Group and Individual arrivals
  • Completes the overnight audit and process
  • Complete all project work in a timely manner
  • A minimum of one year’s front office management experience required
25

Assistant Night Manager Resume Examples & Samples

  • Ensure the daily smooth running of the Night Team with regards to supervising the nightly operations of the front desk, the rooms audit and the café audit
  • Provide effective, excellent guest service
  • Assist in completing rooms audit and café audit
  • Provide Epic due backs – this needs to be done on every Friday and Saturday
  • Prepare weekend pass on log to the Night Manager
  • Support and assist Night Manager in day to day operations
  • In conjunction with the Night Manager, develops working departmental relationships
  • Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience
  • Handles guest complaints and assists in resolution
  • Ensures a high level of department morale is maintained
  • Ensure that all financial reporting is maintained and accurate inclusive of
  • Open and build rapport with other hotel departments to strengthen relationships and goodwill
  • Thorough knowledge of emergency procedures and general crisis situation procedures
  • In the absence of the Night Manager, complete all other duties as assigned by the Front Office Manager and Comptroller that relate to the overall operation of the Hotel overnight
  • Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel
  • Previous experience as a Night Audit/Front Office Supervisor
  • Strong Financial and Math Skills
26

Assistant Night Manager Resume Examples & Samples

  • Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
  • Is proficient in all Front Office procedures
  • Utilise management skills to motivate and to maximise employee productivity and satisfaction
  • Recommends to Rooms Manager how to improve guest service and efficiency in Front Office operations
27

Night Manager Resume Examples & Samples

  • Oversee the front desk staff ensuring that performance is in accordance to established procedures
  • Ensure procedures are followed for security of monies, credit and financial transactions
  • Supports and assists Front Office personnel and all F.O. departments at peak periods
  • Assists Guest Relations in greeting, rooming and escorting VIP Guests
  • Promotes inter-hotel sales and and in-house facilities
  • Analyzes and approves discounts and rebates
  • Communicates directly to staff of guests/events, which warrant special handling and detailed information
  • Perform other duties, task and special projects as assigned
  • Knowledge of Chicago downtown and local areas
  • Guest/Client focused - ability to interact on a regular basis
  • Confident individual who is willing to assume responsibility of guest and staff challenges
  • Demonstrates high degree of drive and determination
  • Excellent management and communication skills (verbal and written)
  • Detailed orientated individual with ability to multi-task in fast paced environment
  • Must be able to maintain a highly positive and friendly professional image, that will reflect well in hotel's overall appearance
28

Night Manager Resume Examples & Samples

  • Competent level of IT proficiency
  • Arabic Speaking is a plus factor
  • Previous experience with Front Office Management Systems
29

Night Manager Resume Examples & Samples

  • Maintain a positive physical appearance of the stewarding and back of house areas
  • Prepares and maintains appropriate activity reports and night log of events
  • Maintains continuous observation of stewarding supplies, work, storage and surrounding areas to ensure apparent safety hazards are reported and corrected promptly and the safety of employees is a primary focus
  • Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies
  • Communicate Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
  • Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
  • Check BEO`S information for cold, hot food check desserts and any other food related items to be delivered to any or all functions on your shift. Make sure to read all banquet menus before you transport them
  • Provide feedback on staff performance to manager or supervisor on duty. Report disciplinary problems to manager or supervisor on duty
  • Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
  • Knowledge of proper chemical handling
  • Must be able to provide legible communication and direction
  • Be a clear thinker in pressure situations and exercise good judgments
  • Previous experience in food and beverage
  • Must have a strong customer service aptitude
30

Night Manager Resume Examples & Samples

  • Providing services that are above and beyond for customer satisfaction and retention
  • Demonstrating Leadership
  • Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
  • Improving Service
  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Developing and building teams
  • Encouraging and building mutual trust, respect and cooperation among team members
  • Demonstrating appropriate behaviors
  • Serving as a role model to demonstrate appropriate behaviors
  • Supervising Associates
  • Supervising and managing associates. Managing all day-to-day operations. Understanding associates positions well enough to perform duties in associates’ absence
  • Communicating with Supervisors, Peers or Subordinates
  • Providing information to supervisors, co-workers and subordinates by telephone, in written form, email or in person
  • Making Decisions and Solving Problems
  • Analyzing information and evaluating results to choose the best solution and solve problems
  • Managing Daily Operations of the Area or Department
  • Managing day-to-day operations, ensuring quality, standards and meeting the expectations of the customers on a daily basis
  • Coaching and Developing Others
  • Identifying the developmental needs of others and coaching, mentoring, or helping others to improve their knowledge or skills
  • Guiding, Directing, and motivating Subordinates
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
  • Communicating Information Timely
  • Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
  • Organizing, Planning and prioritizing Work
  • Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Resolving Conflicts and Negotiating with Other
  • Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Monitoring and Communicating Customer Recognition/Service
  • Implementing the customer recognition/service program. Communicating and ensuring process
  • Received master key, mobile phone & verbal endorsement from out-going shift. Read Front Desk Manager logs/Check the remaining BQT functions
  • Resolve remaining traces, check on house status and extend due-out PM accounts
  • Prints reports based on the night audit check list
  • Monitor Marriott Rewards enrollments one by one and check if valid and in-house. Report out to Front Office Manager any discrepancies
  • Check Rate Variance Report for any inconsistencies
  • Posts room charges and taxes to guest accounts
  • Conduct midnight briefings with associates from other departments
  • Check Room Upgrades and complimentary room reports with attachments to ensure that all rooms are with upgrade reason
  • Ensure all Electronic Data Capture machines are settled
  • Posting of No Show charges are accurate
  • Processes guest charges voucher and credit card vouchers
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
  • Monitor and process Mobile Guest Services requests on time
  • Conduct Hotel / Perimeter rounds. Ensure all areas are clean & free from fire hazards. Ensure MC, Fitness Center & Executive Lounge associates report on time. Check on the functions for the day and opening of outlets are in place
  • Transfer charges and deposits to master accounts
  • Checks to see that all charges are assigned to the appropriate departments
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
  • Prints up and files reservations for the next business day
  • Verifies all account postings and balances
  • Verifies that room rates are correct and posts those rates to guest accounts
  • Monitors the current status of coupon, discount, and other promotional programs
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Tracks room revenues, occupancy percentages, and other front office statistics
  • Prepares a summary of cash, check, and credit card activities
  • Summarizes results of operations for management
  • Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
  • Prepare of End of day procedure
  • Follow the End of Day / Night Audit Checklist
  • Must have complete knowledge of emergency procedures
  • Balance the day’s charges, making corrections as necessary
  • Run end of day process in property management software (PMS)
  • Understand principles of auditing, balancing, and closing out accounts
  • Accomplish internet speed testing
  • Knows how to operate PMS, typewriters, and other front office equipment's
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Observes service behaviors of associates and provides feedback to individuals
  • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
  • Trains staff and monitors adherence to all hotel and partner companies’ policies and procedures to reduce bad debts and rebates
  • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
  • Supervises same day selling procedures to maximize room revenue and control hotel occupancy
  • Supervises Front Desk shift operations and ensures compliance with all policies, standards and procedures
  • Ensures associates understand customer service expectation and parameters
  • Brings issues concerning associates satisfaction to the attention of the department manager and Human Resource
  • Performs all duties in the desk as necessary
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Assist as needed in the interviewing and hiring of associate team members with the appropriate skills
  • Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
  • Interacts with guests to obtain feedback on product quality and service levels
  • Ensure hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating procedures (SOPs and LSOPs and support the Peer Review Process
  • Supervises all areas of the Front Office in the absence of the Front Office Manager
  • Ensure that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and procedures desired result
  • Front Desk shifts whenever necessary
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Participate in departmental meetings and continually communicates a clear and consistent message regarding the concierge desk goals to produce desired results
  • Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
  • Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
  • Participate in associate progressive discipline procedures
31

Night Manager Resume Examples & Samples

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
  • Problem solving, reasoning, motivating, organizational and training abilities are used often
  • Ability to travel to attend workshops, conferences, etc
  • May be required to work nights, weekends, and/or holidays
  • Frequently standing up and moving about the hotel
  • Frequently bending, stooping, and kneeling
32

Night Manager Resume Examples & Samples

  • Demonstrates knowledge of job-relevant issues, products, systems, and processes
  • Keeps up-to-date technically and applying new knowledge to your job
  • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
  • Manages group or interpersonal conflict effectively
  • Informs and/or updates the executives and the peers on relevant information in a timely manner
  • Uses problem solving methodology for decision making and follow up
33

Night Manager Resume Examples & Samples

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Complete audit procedures, as needed
34

Relief Night Manager Resume Examples & Samples

  • Previous experience in Front Office at a supervisory level is preferred
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Previous PMS experience an asset
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma or Degree an asset
  • Must be flexible in terms of working hours (this is an overnight position)
  • Must have the ability to handle cash effectively and accurately
35

Night Manager Resume Examples & Samples

  • High School graduate or GED Equivalent
  • Prior cash handling and computer experience (Microsoft Office) required
  • 2 to 4 years direct front desk or front office operations experience in a hospitality environment including 2 years in a supervisory capacity
  • 3+ years of supervisory/management experience preferred
36

Night Manager Resume Examples & Samples

  • Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)
  • _x000D_
  • Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards_x000D_
37

Night Manager Resume Examples & Samples

  • Provide supervision for the entire overnight team
  • Handle all guest related issues, oversee and address any challenges as the Manager on Duty
  • Coach and counsel the Front Office team to ensure positive colleague relations and exemplary guest service
  • Lead by example and promote an environment of Respect, Integrity, Teamwork, Accountability and Excellence
  • Develop and maintain standards for the department, while adhering to Fairmont’s core standards
  • Provides direction and support to line associates in their daily tasks relating to their positions
  • Communicate and liaise effectively with other leaders in the department and hotel
  • Energize the brand by promoting our guests loyalty program, the Fairmont President Club
  • Ensures proper staffing and scheduling of all front office colleagues in accordance to productivity guidelines
  • Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
  • Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
  • Ensures all daily, monthly and quarterly reporting is completed on a timely basis
  • Ensures review of daily payroll punches and edits as necessary, records time and attendance occurrences for all associates in Time and Attendance Log
  • Ensuring that all job check lists have been completed daily: Front Desk AM and PM, Fairmont President's Club, Concierge and Guest Services
  • Review three day forecast and adjusting staffing levels as needed
  • Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations
  • Ensure all parking requirements are sent to the Valet Parking Supervisor weekly and a follow up is done daily
  • Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments
  • Maximize our brand by promoting our upsells programs and managing guest’s appeasements
  • Complete with accuracy and timeliness any and all project related work designated by Director of Front Office operations
  • Completion of Night GSA’s duties when working the overnight shift alone
  • Other duties as assigned to stand for periods of time
38

Night Manager Resume Examples & Samples

  • Strong associate with experience in guest contact, technical systems and extensive teamwork
  • 3 years supervisory experience in a similar job role eg Front Office Operations
  • Previews experience working as a Duty Manager when on Shift
  • Quick to adapt to procedures
  • Self-Confident
  • Well Presented
  • Calm and patient in Emergency situations
39

Night Manager Resume Examples & Samples

  • Conduction of routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
  • Performance shift briefings and ensure effective shift hand-overs. Maintain Duty Manager's log book Management, security and operational efficiency of the hotel (Housekeeping, Food & Beverage, Front Office) in order to ensure optimum guest and colleague satisfaction during the night
  • Overseeing the safety and security of all guests, colleagues and assets
  • Ensuring all organisational policies, procedures and guidelines are adhered to
  • Creating a positive hotel brand image
40

Night Manager Resume Examples & Samples

  • Be familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit
  • Be completely knowledgeable with all Emergency procedures and ensure that they are kept current and adhered to in all areas
  • Respond to Emergency situations as required following established procedures
  • Coaches and mentors the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
  • Conducts and coordinates timely reviews for the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
  • Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
  • Complete end–of-day, and balance day accounts for the Accounting department
  • Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
  • Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently
  • Harvest a co-operative team spirit amongst staff by listening, giving positive feedback, monitoring and following up with all staff members
  • Actively participate and promote The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
  • Passion for guest service
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Should possess or seek certification in basic first aid
  • Experience with a Hotel loyalty program an asset
41

Night Manager Resume Examples & Samples

  • Investigate and handle complaints, disturbances, emergencies, etc. during shift
  • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports
  • Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc
  • Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline
  • Prepare, copy, and distribute reports as required
  • Handle special guest requests
  • Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, i.e.,Daily:City Ledger Transfers, Daily Operating Report (Flash Report). Monthly:Monthly Phone Summary, Monthly In-House Movies Summary. Weekly: Weekly Flash Report
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.Night Audit Meeting, Departmental and Safety Committee
  • Participate in M.O.D. coverage as required
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
  • Handle and take reservations
  • Handle guest’s special requests and customer complaints during shift
  • Perform all other front desk duties and responsibilities
42

Night Manager Resume Examples & Samples

  • Leads the night team and be responsible for the safety & security of the hotel
  • Take action to address these needs in order to exceed their expectations and or resolve any problems
  • Ensures that all the night reports are generated and reported in a timely manner
43

Night Manager Resume Examples & Samples

  • Manage and monitor activities of all overnight employees, ensuing they adhere to standards and to the guidelines set in teh employee handbook, hotel policies and procedures, coaching, training and correction where needed
  • Act as the MOD for all four hotels by handling guest's complaints, problem solving, disturbances, speacial requests and any other issues that may arise on the overnight shift
  • Manager the overnight shift ensuring all employees perform the tasks assigned to them
  • Must acively participate in eh dicision making process on guest relocatin for night when overcapacity, execute accordingly and ensure a smooth relocation process
  • Be aware and able to enforce al fire/life/safety procedures. Remain current in all updates iwth regards to procedures and trainings. Ensure night staff is fully trained in emergency procedures
  • Responsible for completing monthly safety checklists and coordinating fire drills
  • Must have a fully functioning knowledge fo each of the PMS/POS systems as well as EOD procedures
  • A minimum 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
  • Previous supervisory responsibilities preferred
  • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Demeanor at all times
44

Accommodation Services Night Manager Resume Examples & Samples

  • Ability to establish and maintain harmonious working relationships with others
  • Working knowledge of front office practice procedures; skill at bookkeeping and accounting; ability to maintain departmental records and to prepare reports from such records
  • Ability to understand and carry out moderately complex oral and written instructions
  • Working knowledge of the operation and application of various office machines; may require ability to type, to operate proficiently a front office cash register, telephone switchboard or computerized system
  • Some experience in training and supervision of other employees
  • Ability to perform the night audit functions on the appropriate equipment
  • Ability to make decisions in accordance with the laws and regulations and apply these to work problems
  • Working knowledge of correct hotel procedures and an understanding of general hotel operations
  • Ability and willingness to work the night shift
45

Relief Night Manager Resume Examples & Samples

  • Ensures that all Front Office Standard Operating Policies and Procedures are adhered
  • Strong & effective communication with all other departments
  • Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to Colleague Satisfaction
  • Responsible to balance operational, administrative and colleague needs
  • Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
  • Effectively maximizes inventory levels during high occupancy/sold out nights
  • Proven ability to guide and coach team members
  • Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources
46

Night Manager Resume Examples & Samples

  • Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
  • Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
  • Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
  • Comply with Four Seasons’ Work Rules and Standards of Conduct
  • Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with HR
47

Night Manager Resume Examples & Samples

  • You’ll be professional and friendly
  • You’ll have expert knowledge of health and safety
  • You’ll work well on your own, and as part of a team
  • You’ll enjoy the night-shift lifestyle
48

Night Manager Resume Examples & Samples

  • Practice Paradise Point core values on a daily basis
  • Provide hands-on assistance to Bell Desk, Front Desk, and Island Services, and Security staff during peak hours
  • Review daily labor report and manage staff payroll on a daily basis
  • Provide ongoing performance feedback to staff and issue progressive discipline when necessary
  • Participate in all selection processes for front office staff including, recruitment, interview, and training
  • High school graduate or equivalent vocational training certificate
  • 3 years’ experience as a Front Desk/ Guest Services Manager, in a resort style hotel
  • Previous cash handling experience
  • Familiarity with yield management and cost controls
49

Assistant Night Manager Resume Examples & Samples

  • Edit all reports to ensure accuracy and full completion
  • Train the Night Managers in ensuring the accurate completion of systems and processes
  • Assist the Night Manager in emergency situations
  • Deputise in the absence of the Night Manager, performing as a Duty Manager
  • Pride in ensuring the accuracy of work and encourages Team Members to do the same
  • Computer literate, with particularly strong knowledge of MS Excel
  • Previous experience of working in a hotel Finance Department
  • Previous experience working in Front Office or hotel outlets
50

Night Manager Tuscany Resume Examples & Samples

  • Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire necessary information for follow-up; coordinates resolution efforts with respective department managers with respect to guest feedback
  • Builds strong rapport with 3rd shift team members; motivate, recognize and reward those exemplifying exemplary levels of service
  • Handles all 3rd shift guest issues and emergencies
  • Relieves front desk and night audit staff when necessary; is able to fill-in for night audit function as needed
  • Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGVC quality standards and policies are being met
  • Ensures all VIP rooms are inspected before arrival. Greets and escorts VIPs to their room/s
  • Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are followed at all times
  • Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department
  • Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager
  • Carries out any reasonable request by management that he/she is capable of performing
  • Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position
  • Minimally intermediate computer skills. At minimum basic mathematical skills
  • Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
  • Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence
  • 2 plus years of supervisory experience
  • Associate's Degree/ College Diploma OR relevant experience
51

Night Manager Resume Examples & Samples

  • Demonstrate Fairmont core values in all interactions
  • Complete regular quality assurance inspections and coach staff accordingly
  • Resolve guest concerns in a prompt and efficient manner, following correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
  • Manage after hours reservation functions
  • Employ a professional and attentive manner and establish positive relationships with guests using your engaging and outgoing interpersonal skills
  • Schedule and manage staff to support both our service level commitments and labour cost goals
  • Minimum of 3 years’ supervisory experience in Front Desk / Guest Relations / Guest Services/ Housekeeping role in a luxury hotel environment is required
  • Proven strong leadership skills and the ability to motivate and lead a team to achieve high levels of service excellence is required
  • Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
  • Proven ability to work cohesively as part of a team in a multicultural, diverse environment
  • Energetic, enthusiastic, self-motivated and a charismatic team player
52

Assistant Night Manager Resume Examples & Samples

  • Supplying the highest possible levels of customer care and service both to our guest and the back of house areas
  • To deal with guest complaints and ensure that the nature of the complaint and the action taken are reported as per Company and Hotel standards and procedures
  • To ensure that the Night Audit procedure is completed to the standards required by the Company
  • To ensure all storage areas for equipment are kept in a safe and tidy condition
  • To undertake a nightly control of postings and ensure that all revenue and payments are posted and that all departments are balanced and cashed up
  • To maximize all opportunities to sell rooms to achieve maximum occupancy at the highest possible rate
  • To maximize all opportunities in F&B to achieve maximum revenue
  • To ensure all security measures are strictly enforced during the night
  • To ensure walk rounds of the building are completed and recorded during the night checking standards, security & safety
  • To carry out the Hotel evacuation procedures in the event of a fire alarm activation
  • To follow all emergency procedures as per the crisis manual
  • To deal with book outs as per Hotel and Company standards
  • To comply with any reasonable request from the management team or your Head of Department
53

Night Manager Resume Examples & Samples

  • Provide leadership support to Reception, Royal Service and Guest Services in the daily operational duties for these areas
  • Train colleagues on service standards and technological skills to allow them to perform to the best of their abilities
  • Process and organize relocations on over committed nights
  • Handle guest recovery and follow through on all guest requests
  • Follow and support department policies, procedures and service standards
  • Be completely knowledgeable, and manage all health and safety policies and procedures ensuring the well being of our guests, colleagues and property
  • Work with fellow colleagues throughout the hotels’ in a cooperative and friendly manner, as to develop team spirit
  • Maintain a neat and organized work area
  • Process all night audit responsibilities
  • Process credit card settlement
  • Close and roll the date in Opera
  • Prepare shift briefing for morning colleagues advising of any important information related to guests or events
  • Complete the update process on the front office system per established system guidelines
  • Complete system back-ups as required
  • Assist residents by performing all requests including valet parking, luggage handling, concierge inquiries as well as housekeeping requests
  • Perform other duties as assigned by the Director of Front Office
  • Previous front office experience required
  • Solid knowledge of front office, night audit and accounting procedures
  • Computer proficient in Microsoft Windows applications required
  • Strong hospitality computer skills, especially knowledge of Opera Property Management System, Protobase and Micros
  • Previous experience as a Reception Supervisor / Manager in a similar size property an asset
  • Ability to work variable shifts including overnights with flexible weekly schedule
54

Night Manager Resume Examples & Samples

  • Lead and manage all aspects of the overnight team from Front Office to Housekeeping and Food & Beverage
  • Operating Policies and Procedures are adhered
  • Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
  • Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders and demonstrates a strong commitment to Colleague Satisfaction
  • Responsible for ensuring consistency in exceeding guest service expectations
55

Night Manager on Duty Resume Examples & Samples

  • Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
  • Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
  • Must be available to work, varied shifts as needed - normally 2nd shift
56

Assistant Night Manager Resume Examples & Samples

  • Previous reception, customer service or duty management experience in a hotel environment
  • Previous experience working nights is a definite advantage
  • Your man management skills will be top notch, as will your ability to communicate to your team, colleagues and guests alike
57

Night Manager Resume Examples & Samples

  • Ensure delivery of night routine and activities, maximising relationships between Secure Care Officers and young people to enhance behaviour, safety and resettlement potential
  • Manage all incidents, to ensure effective de-escalation techniques are employed, and lead on incident debriefs to promote learning opportunities
  • Review, plan and manage the effective and efficient utilisation of night resource to optimise service delivery
  • Providing oversight of the night Secure Care Officers, identifying development opportunities and managing such issues as performance, time keeping and identifying training needs
58

Night Manager Resume Examples & Samples

  • Must have a Full NZ Drivers License
  • Hold General Manager's Certificate
  • Good knowledge of Opera
  • Sound understanding of Front Office and Night Audit practices
  • Experience in a 4 – 5 star property preferable
  • Proven experience in dealing with difficult situations – including guest complaints, security and emergency issues
  • Ability to work well autonomously and under pressure
  • Effectively and efficiently managing the night shift across the hotel, supporting all operating departments
  • Overseeing the hotel operation in the absence of the General Manager and Director of Rooms
  • Conducting both full Reception and Night Audit duties
  • Processing of guest account transactions, in consultation with the Finance team
  • Responding quickly to all guest concerns and following up with relevant departments
  • Leading a Night team to display the Pullman Auckland brand essentials at all times
  • Management of the security and safety of both hotel guests and employees
59

Night Manager Resume Examples & Samples

  • Adheres to pre-set rate availability and controls
  • Ensures a high level of product knowledge of the hotel and local area
  • Ensures that our customers receive a fast, efficient check-in and check-out service
  • Maintains and updates guest history and marketing data base as laid down in the front office procedures
  • Bachelor’s Degree or Master’s Degree
  • Has at least 3 years experience in position
  • Able to use computer in general & programs of Microsoft office
60

Assistant Night Manager Resume Examples & Samples

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Assist Guests, as necessary
  • Deliver of guest express check out bills and Newspapers to rooms
  • Demonstrate a high level of customer service at all times
  • Collect room service/ breakfast cards
  • Assist Night Management with fire walks, and, in case of an emergency
  • Attend appropriate training courses, when required, and assist with the Night Teamメs training and development efforts
  • Assist with Health and Safety Checks and Night Walks
  • Perform or assist in cashier day closure
  • Competent level of IT Proficiency
61

Night Manager Resume Examples & Samples

  • Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise
  • Complete knowledge of Night Audit including but not limited to HMPS II-MICROS, NORTH Ving Card, Hitachi Switchboard, Fire Panel, Emergency Procedure Manual, Marcus Operational Manual, and Front Office daily operations
  • Assist in enforcing decisions made by fellow managers. Act as Manager On Duty for supervisory and line associates
  • Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests in conjunction with hotel security team utilizing diplomacy and good judgement
  • Regular attendance in conformance with standards, which may be established by Hilton or Marcus Corporation from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
  • Regular room and public space inspections on a nightly basis
  • Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively
  • Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems
  • Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events
  • Good hearing and visual ability in order to detect signs of emergency
  • Prior hotel experience required, prior supervisory experience preferred
  • Ability to meet deadlines and work toward department goals
62

Night Manager Resume Examples & Samples

  • Preparing for and attending all relevant Senior Management Meetings at the Group House
  • Preparing all relevant management information for publishers along with internal reports
  • Ensuring a professional hand-over takes place between each shift
  • Setting goals for team members and self-using the My Goals system and ensuring these are achieved
  • To have a working PDP or DAP in place
  • Identifying potential in the team and ensures relevant development plans are in place in line with the Talent Management Strategy
  • Identifying poor performance and taking appropriate action
  • Training and coaching all employees within the team
  • Planning the likely volumes and resource requirements for the week ahead
  • Auditing all processes regularly to ensure compliance
  • Liaising with publishers and third party distributors
  • Liaising with Customer Services to obtain feedback on service levels
  • Ensuring all standard operating practices are adhered to
  • Ensuring that Company health, safety and security standards are maintained
  • Performing health and safety risk assessments, and quarterly Audits
  • Maintaining high standards of housekeeping at all times
  • Ensuring all staff are aware of their own performance and that of the location
  • Covering for other members of the Management Team within the Group when required to do so
  • Ensuring customer documentation is dispatched accurately
  • Claims management
63

Night Manager Resume Examples & Samples

  • Meets daily with the Front Office Manager and/or other department heads for event and arrival updates
  • Provides back up support for each department during peak activity periods
  • Understands and is able to learn all functions of all property operating systems in rooms, food and beverage and spa
  • Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets
  • Walks hotel corridors for security and safety concerns
  • Acts as chief guest service representative to ensure excellent customer service. Handles any guest or associate questions or problems that arise. Informs department manager of any action taken or any follow through required
  • Effectively handle pressure situations
  • Makes procedural recommendations and follow up to appropriate department
  • Responsible for ensuring all security rounds are performed
  • Prepare reports and communications to General Manager on guest incidents/problems, staffing issues/problems, potential safety hazards and other pertinent information regarding night operations
  • Responsible for ensuring all staff reporting to their positions are in compliance with all Heidel House Resort / Spa policies and guidelines as set out in the Employee Manual
  • Take care of all guest complaints and requests
  • Responsible for checking guests in and out of the resort
  • Knowledge of all property operating systems
  • Knowledge of reservations and reservation systems
  • Excellent 'people' and guest service skills
  • Must be able to speak, read, and write English fluently so as to communicate effectively and comprehend all materials, messages, and information in both oral and written form
  • General knowledge of building systems and maintenance
  • Highly organized with the ability to demonstrate good time management skills
  • Possess a valid driver's license and be in compliance with The Heidel House Company Driving/Vehicle Policy
64

Night Manager FS Resume Examples & Samples

  • Check guests in and out
  • Perform Night Audit functions
  • Operate telephone lines
  • Additional duties as necessary and assigned
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Performs other duties required to provide the service brand behavior and genuine hospitality
65

Night Manager Resume Examples & Samples

  • Be passionate about exceeding guest expectations
  • Possess a “can do” , flexible attitude
  • Be a skilled negotiator to resolve a range of guest problems
  • Demonstrate maturity and responsibility in all situations
  • Possess excellent attention to detail
  • Possess accurate cash handling and report generating skills
  • Have the ability to remain calm and diplomatic when under pressure
  • Take a practical approach to addressing minor maintenance issues
  • Have a sound knowledge of Opera, Micros and Microsoft Office (Excel, Word, Outlook)
66

Night Manager Resume Examples & Samples

  • Previous team leadership or management experience
  • Strong interpersonal and communications skills
  • Strong teambuilding and leadership skills
  • A positive approach to motivating people
  • Health & Safety Focused
  • Ideally possess and Full Clean Drivers Licence
67

Night Manager Resume Examples & Samples

  • Diploma or Bachelor’s Degree, preferably in Hotel/Restaurant
  • Minimum 2 years work experience as Assistant Manager - Front Office / Guest Relations in a hotel
  • Good problem solving, administrative and interpersonal skills are a must
  • Professional and possessing the highest integrity
  • Opera (Property management system) knowledge will be an additional benefit
68

Night Manager Resume Examples & Samples

  • Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
  • Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel
  • People Management and Training: performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assists in coaching, training and developing team members. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies. Promotes collaboration and positive, professional work environment
  • Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings
  • Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures
69

Night Manager FS Resume Examples & Samples

  • Directs and coordinates various services related to operations as required
  • Assumes responsibility for supervision in the absence of departmental heads; communicates daily with department heads regarding areas of concern
  • Responds to employee situations by suspending employees pending investigation, when appropriate, following Carlson Managed Hotels & Resort’s policies
  • Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily
  • Assures full security for customers, hotel personnel and property by working closely with Hotel Security
  • Oversees emergency operation to insure customer safety and minimize hotel losses and liability
  • Takes corrective action during emergency; files appropriate reports to supervisor
  • Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred
70

Night Manager Resume Examples & Samples

  • Assist the Front Office Manager in all aspects of the department and ensure service standards are followed during the overnight shift
  • Provides managerial support for colleagues during the overnight shift
  • Responsible for the Health and Safety of all departments and guests for the night period
  • Responsible for all aspects of the night audit reporting procedures
  • Train colleagues on Fairmont and Hotel standards, procedures, and practices
71

Night Manager Resume Examples & Samples

  • At least college level or equivalent
  • At least 2 years work experience as Night Manager or similar role
  • Preferably worked in a 5 star luxury hotel
  • Experience working in Kuwait or Middle East
  • Competent in English and Arabic Language
  • Competent in using Opera, Microsoft Office and Windows-based computer applications
  • Ability to work in a fast–paced and multi-cultural environment
  • Excellent public relations and communication skills
  • Proactive and with excellent problem resolution skills
72

Night Manager / Duty Manager Resume Examples & Samples

  • Excellent leadership skills; Proactive
  • Opera know-how
  • Health in good condition
  • Fluent in English language and conversational Arabic
73

Night Manager Resume Examples & Samples

  • Management of all areas of the hotel and supervision all hotel staff during the shift
  • Complete audits of all daily revenue and postings
  • Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics
  • Ensure the safety and security of the property and the smooth and efficient running of the hotel's overnight operation
  • Liaise with all guests requests in a professional and courteous manner
74

Franchised Night Manager on Duty Resume Examples & Samples

  • Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget
  • Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
  • Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations
  • Make business decisions based on production reports and similar facts, experience, and opinion
75

Night Manager Resume Examples & Samples

  • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
  • Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety
  • Tours hotel interior and exterior to ensure quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected
  • Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities
76

Night Manager Resume Examples & Samples

  • Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations
  • Liaise closely with the Night Auditor regarding balancing the day’s revenues and the close-day procedure
  • Check the Rate Discrepancy Report ensuring that all rate codes, discounts, market segments, source and channel codes as well as packages are correctly entered in Opera
  • Handles visitors during the night shift in a professional and effective manner in liaison with security
  • Ensure that all required back-up reports are printed before Opera goes down for close day
  • Record any major incidents and important information in the Duty Manager’s logbook
  • Ensure that the CID report is completed correctly and in a timely manner
  • Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
  • Ensure that all Traces of the day have been resolved and file a copy of the report
  • Ensure that all Guest Services Executives report to duty on time and are well groomed
  • Ensure that the privacy and the security of all guests are maintained and that no information is disclosed to anybody
  • Ensures that the I.D’s are taken for all visitors and that the rate supplement is charged
  • Handle booking out guests in case of an overbooking situation
  • Arrange emergency visa for guests, if necessary, in conjunction with the Airport Desk
  • Assist Guest Services with meeting and escorting VIP guests on arrival
  • Ensure that the Resort’s credit policy is being followed at all times and that the Credit Check Report is carried out
  • Sign Rebates and Paid-Outs for the Cashiers ensuring that sufficient justification and back-up has been provided Perform any related duties and special projects as requested by the Rooms Division Manager
  • Adhere to Jumeirah International’s Guiding Principles and Hallmarks and to promote them to all colleagues making sure to always be an example for them
  • Carry out appraisals and Bi-Yearly Feedback Sessions as allocated by the Director of Rooms
  • At least 2 years experience as a Night Manager in a 5 star hotel with a minimum of 200 rooms
  • Arabic speakers preferred
  • Advanced knowledge of Opera
77

Night Manager Resume Examples & Samples

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly
78

Night Manager Resume Examples & Samples

  • Ensure working of all Front Office Policies and Procedures
  • Ensure effective shift hand-over
  • Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
  • Efficient check in and check out process
  • Review and monitor early morning wake up procedures
  • Post room charges
  • Maintain correct guest registration cards
  • Maintain special programs (eg frequent flyer; priority club)
  • Effective management of incoming and outgoing calls
  • Maintain current Hotel information
  • Provide information on memberships
  • Complete knowledge of all room types, hotel matrix, and facilities
  • Review arrival lists and anticipate needs
  • Operate communication equipment
  • Access and use rooms computer programs
  • Conduct Credit card checks
  • Ensure staff adhere to Standards and Procedures for cash handling
  • Maintain own cash float
  • Correct banking
  • Update Guest History Maintenance
  • Prepare contingency reports
  • Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
  • Oversees the Night Audit Function
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Proficient in the use of Microsoft Office and Front Office System
  • Problem solving, training and organizational abilities
  • 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience
79

Night Manager Resume Examples & Samples

  • Responsible to oversee the Front Desk and overall hotel operations on the overnight shift from 11:00 pm to 7:30 am
  • Key member of the Emergency Response team, must be able to manage emergent situations calmly with service and safety in mind
  • Audits and completes Accounting transactions for several areas, including: rate verification for all rooms, closing procedures for the computer systems and others
  • Communicates effectively and accurately with all hotel departments with all relevant information in a timely manner
  • Ensures that all Fairmont Château Laurier policies, procedures & Corporate standards are known, followed and acted upon at all times
  • Support of the Guest Service Management team in overall daily operations with consistent service focus at all times
  • Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and recognition
  • Ensures Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
  • Conduct employee performance reviews and effectively manage employee relations
  • Cooperates, coordinates and communicates with other departments to ensure the highest level of Guest Service is maintained
  • Works with the Director, Front Office, Guest Service Managers, and Director, Revenue to manage the daily room inventory to ensure revenues are maximized
  • Continuously develops, promotes and supports a service culture in keeping with the standards of Fairmont Hotels & Resorts
  • Ensures our Fairmont President Club members’ reservations are in order and members’ expectations are met
  • Participates actively in the achievement of Guest Satisfaction (VOG) and Fairmont Brand Standards compliance (LQA)
  • Takes ownership in the implementation of Colleague Engagement Survey (CES) initiatives
  • Performs related duties and special projects as assigned
  • Minimum two (2) years previous Front Office supervisory experience in a luxury property
  • Degree or diploma in Hotel Administration from a recognized University or College
  • Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment
  • Ability to handle day-to-day operations of the Front Desk and the hotel in general, with excellent business acumen in the absence of Senior management
  • Knowledge of Property Manager, Micros/Fidelio, other Fairmont applications as well as Microsoft Excel & Word
80

Night Manager Resume Examples & Samples

  • Demonstrates a commitment to Service Excellence; leads the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
  • Spearheads the Problem Resolution process SCORE & #OWNIT; communicating with guests ensuring that issues are being resolved during the stay; maintains a monthly reporting system that allows proactive resolution to common issues
  • Ensures that daily labour outlook and results for the Front Office department are accurate; maintains departmental efficiency/productivity and essential luxury guest services; maximization of revenues via upsells
  • Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP); develops plans to maximize upsell revenues
  • Leads department to maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey including continuous improvements
  • Ensures colleague concerns are resolved in a professional and timely manner
  • Executes and monitors effective goals and measurements for the Front Desk, exceeding expectations of all four pillars (colleagues, owners, guests and brand)
  • Assists with ECOSURE & LQA action planning and improvement plan implementation; ensuring a consistent delivery of luxury product and services
  • Involved and active within hotel committees
  • Promotes health, safety and well being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures; understands and implements the corporate crisis communication procedures within the Front Office
  • Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics and ensures Service Essentials and Brand Standards are in place and executed
  • Performs any and all other tasks which are assigned by the management team
  • 1-2 years of luxury hospitality experience required
  • Previous experience in a leadership or supervisory capacity required
  • Extensive knowledge of Front Office operations, brand standards and 4/5 Diamond standards required
  • Ability to analyze data and trends and create strategies for improvement, willing to take risks
  • Able to balance a variety of priorities while considering all aspects of the job i.e. Financial, Operational, HR
  • Excellent grasp of generally accepted accounting principles
  • Ability to work cohesively as part of a team as well as excellent independent work ethic
  • Ability to promote fun at workplace
81

Night Manager Resume Examples & Samples

  • Act as manager-on-duty and security support during evening hours. Supervise department and staff during evening hours in accordance with hotel policies and procedures
  • Implement and monitor superior guest service policies and standards
  • Assist in managing the operations of the Hotel to ensure profitability, guest satisfaction and employee morale
  • Monitor and analyze day-to-day operations to ensure the needs of the guests are being met in accordance with the Hotel policies, procedures and quality standards
  • Assist in establishing standards for personnel performance, service to guests, and service
  • Responsible for the Hotel in the absence of the General Manager
  • Supervise, develop, discipline and counsels associates with assistance of the General Manager
  • Have passion for service; like taking care of others; and provide that friendly above and beyond service to Your customers
  • Here are some of the legal items we talked about in the introduction. Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
  • Thorough knowledge of hotel operations, policies and procedures
  • Ability to plan, organize and direct the activities of a group of employees
  • Ability to maintain composure under pressure
  • Positive and professional attitude
  • Ability to multi-task, follow through and re-prioritize well to meet deadlines
  • Ability to deal professionally, courteously and tactfully with the public and coworkers
  • Ability to read, write and communicate effectively with others
82

Night Manager Resume Examples & Samples

  • Knowledge of hotel operations including rooms and food & beverage
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • At least 2 years related work experience
  • At least 1 year supervisory experience
  • Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
  • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience
83

Night Manager Resume Examples & Samples

  • Ensure the maintenance of professional financial standards throughout the hotel
  • Undertake a review of end-of-day takings against logged reports
  • Investigate any anomalies found between daily reports and takings
  • Train the Front Office team in ensuring the accurate completion of systems and processes
  • Previous work experience in Front Office on the same position
  • Previous work experience in a hotel Finance Department would be advantageous
  • Knowledge of English and Russian languages at advanced level
  • Pride in ensuring the accuracy of work and encourage Team Members to do the same
  • Understanding of the responsibilities of other areas within the Finance Department
84

Night Manager Resume Examples & Samples

  • Must be courteous and focused on providing a consistently high standard of customer service
  • Must be standards driven and detail-orientated with the ability to organise and plan ahead
  • Must have the ability to work on their own, multi-task, and make sound decisions in fast-paced environment
  • Must possess excellent communication and interpersonal skills
85

Night Manager Resume Examples & Samples

  • When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
  • Assume total store responsibility in the Store Director and Assistant Store Director's absence
  • Responsible for proper stock levels in grocery, dairy, and frozen departments
  • As a manager in charge, manages individuals and delegates responsibilities as appropriate to motivate and instill excellence in the individuals within departments in a positive manner
  • Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc
  • Greets and speaks politely with every guest on premises
  • Performs other duties as required by upper management
  • The Night Manager is required to work an average of 40-44 hours per week. Must be available to work between the hours of 9:00pm-7:00am
  • Minimum one year of store experience
  • Ability to accept supervisory coaching related to performance, work habits, and attitude
  • Ability to perform all physical aspects of stocking, including but not limited to bending
  • Ability to work at fast-paced, but efficient and controlled manner
  • Ability to function as a team member and get along with others
86

Night Manager Resume Examples & Samples

  • Health Benefits (Health & Dental Insurance)
  • 401(k) Retirement Plan
  • Paid Holidays
  • Employee Recognition Programs
  • Short Term Disability
87

Night Manager Resume Examples & Samples

  • Manages the financial, personnel and operational activities of assigned unit operations
  • Supervises assigned employees
  • Participates in selecting, training, scheduling and evaluating receptionist and/or security personnel in order to ensure the security of the building at night
  • Inspects the building and related grounds areas in order to assure proper use, safety, maintenance and security
  • Coordinates activities with unit staff, representatives of external units, building customers/occupants, and related individuals and groups
  • Responds to customer, staff and public inquiries and complaints with authority to make decisions within established guidelines
  • Assists in the coordination and planning of the operational aspects of customer functions
  • Verifies and controls physical inventories
  • Coordinates the storage, distribution and maintenance records of loaned and rented items
  • Prepares, submits and files reports on income and expenses of assigned operational areas, damaged facilities and other areas of managerial interest
88

Night Manager Resume Examples & Samples

  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Conduct monthly communication meetings and produce minutes
  • Experience of managing people and developing people
89

Night Manager Resume Examples & Samples

  • Lead First Response in emergency situations: fire, power outage, flood, and bomb threat
  • Playing a lead role in resolving escalated guest service issues on the back shift
  • Providing leadership for the Night Audit team and leading by example
  • Creating an environment for all team members to consistently deliver Delta’s standards
  • Contributing to regular coaching sessions with team members regarding performance & standards of behavior
  • Assisting with scheduling, training and career development of Audit team members and conducting one on ones
  • Working closely with other departments to ensure exceptional service
  • Ensure the days’ financial numbers (including credit cards) are balanced and discrepancies are corrected
  • Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution and ensure accuracy of all reports
  • Process guest arrivals and departures
  • Demonstrate excellent guest service and actively seek feedback and follow up on guest comments
  • Seek opportunities for continuous improvement in the night audit function
  • Front desk, Telephones, and GuestWare requests as required. Park guest cars as required
  • Minimum of 1 year experience in a Front Office role
  • Must be approachable, open-minded and possess excellent listening skills
  • Must possess the skills to tactfully and quickly resolve and defuse guest concerns and ensure the appropriate follow up
  • Proven ability to effectively handle stressful situations and be receptive to change and increased demands
  • Demonstrated ability to train, motivate, develop, and performance manage team members through own experience and through a passion for customer service
  • Sound knowledge of MS Office applications, including Word and Excel and property management systems (OPERA and/or Iris is a definite asset)
  • Post Secondary diploma/degree in Hospitality Management program or accounting experience considered an asset
90

Casual Assistant Night Manager Resume Examples & Samples

  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Serve as a point of contact for regular and important Guests
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Conduct Health and Safety Checks and Night Walks
91

Night Manager Resume Examples & Samples

  • Be visible in the hotel lobby and other public areas, particularly during busy times
  • Monitor the activities of the entire hotel by conducting a periodic walk through of the property
  • Ensure that all guest complaints are handled promptly and completely
  • Complete and submit nightly manager on duty report after shift is completed
  • Ensure the F&B operation is adequately staffed and following proper procedures
  • Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
  • Monitor guest satisfaction reports and implement actions to improve results
  • Handle any management issues or emergencies that arise, record them as required, and remediate as required
  • Manage room inventory to ensure proper room types are assigned and maximize our rate strategies
92

Night Manager Resume Examples & Samples

  • Understand and promote the hotel’s vision, leaders job results list and departmental vision
  • Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons
  • Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift
  • Coach and counsel the Front Office team to provide exemplary guest service
  • Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relations
  • Develop and maintain standards for the department, while adhering to Raffles’ score standards
  • Ensuring that all job check lists have been completed daily
  • Able to stand for long periods, sometimes 8 hours per shift
  • Must be able to lift up to 50 pounds
  • Knowledge of property manager an asset
  • Required knowledge of Windows' Office Suite
93

Trainee Night Manager Resume Examples & Samples

  • Planning and resourcing to ensure a smooth night operation
  • Supervising all staff alongside the Night manager. Providing training and coaching and identifying training needs
  • Provide accurate reports that highlight any challenges or successes
  • Work closely with the management team to identify potential risks (loss of contractors on routes etc)
  • Maintain a high level of Health and Safety at all times
  • Experience of working in a fast paced environment
  • Being able to liaise at all levels
  • Outstanding communication skills and the credibility to effectively build relationships with all team members and management
  • Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise
94

Night Manager Resume Examples & Samples

  • Assist the Front Office Director in all aspects of the department and ensure service standards are followed
  • Provides managerial support for Reception, Guest Services, In Room Dining, culinary and stewarding in the nightly operational duties for these areas
  • Ensure the safety and security of all hotel employees, guests and assets on the overnight shift
  • Respond to emergency situations according to procedures
  • Act as the Manager on Duty during the overnight shift
95

Assistant Night Manager Resume Examples & Samples

  • Preparation of daily reports and distribution as directed
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Epitome and drop tape nightly
  • Handling Express checkouts ensuring their completion
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue
  • Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails
  • Understanding of all front office standards and assist in solving deficiencies
  • Documenting errors made by cash handling auditors
  • Prepare In-house allowance and adjustment spreadsheets each day
  • Prepare and send out the DAR to appropriate team members
  • Balancing of daily posting and revenue, and resolution of inaccuracies
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • To be thoroughly acquainted with all check-in and check-out procedures and policies
  • To be a main liaison between guest and the hotel
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s
  • To be thoroughly acquainted with PBX Operator duties
  • Be familiar with emergency procedures and Alarm System in the PBX department
  • Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
  • To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
  • Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
  • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
  • To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
  • To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Familiarity with parking validation procedures and Good Night’s Rest Policy
  • Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
  • Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
  • Deliver personalized, memorable guest experiences by utilizing the Power of One
  • Must have strong communication, computer and organizational skills
  • Maintain a professional business appearance, attitude, and performance
  • Prior guest service experience required, preferably hotel front office experience
  • Must be able to work overnights, including weekends and holidays
  • Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift
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Assistant Night Manager Resume Examples & Samples

  • Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience
  • Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding in a timely and consistent manner to customer & third party concerns; fielding issues with all operational departments
  • Demonstrates a commitment to Service Excellence; supports the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
  • Coaches and mentors colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
  • Builds and maintains employee relationships; attends monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in departmental and hotel recognition events
  • Contributing to a positive hotel culture and success of ongoing Service Promise training
  • Extensive knowledge of Front Office operations, brand standards required
  • University degree or College diploma in Hotel Management preferred
  • Proficiency in Microsoft Office Software required
  • Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position