Mgmt Consultant Resume Samples

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GB
G Batz
Gisselle
Batz
6544 Fatima Ville
New York
NY
+1 (555) 368 3593
6544 Fatima Ville
New York
NY
Phone
p +1 (555) 368 3593
Experience Experience
03/2014 present
Dallas, TX
IT Project Mgmt Consultant
Dallas, TX
IT Project Mgmt Consultant
03/2014 present
Dallas, TX
IT Project Mgmt Consultant
03/2014 present
  • Providing executive readouts to Dell IT leadership and deal teams
  • Plan & execute Leadership Series and Manager events (like Culture code roll out)
  • Familiar with ITIL/ITSM based Change management processes
  • Extensive interaction with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.) and senior business leadership
  • Expertise with agile/SCRUM development methodologies and software development lifecycle principles
  • Manages the identification, resolution and escalation of risks and issues
  • Manage projects which are to be executed by a development team of 50+ developers and across an organization of over 500 team members
04/2008 11/2013
Los Angeles, CA
Proj Prog Mgmt Consultant
Los Angeles, CA
Proj Prog Mgmt Consultant
04/2008 11/2013
Los Angeles, CA
Proj Prog Mgmt Consultant
04/2008 11/2013
  • Provides leadership and direction through lower-level managers. and Implements tactical and strategic change through dotted line managers
  • Applies advanced knowledge of project management methodology to manage high-impact, broad scope projects
  • With the Project Manager, define and manage the extended development team scope and schedule
  • Establish and execute the process to utilize the output of the data strategies developed / deployed
  • Directs, manages and provides thought leadership to dotted line of leaders that lead cross- functional teams domestically and/or globally
  • Provide analytical expertise in support of the regional teams to ensure solid, fiscally responsible plans are developed
  • Defines and drives performance standards and process improvements across the entire technical support organization
09/2003 01/2008
Dallas, TX
Product Mgmt Consultant
Dallas, TX
Product Mgmt Consultant
09/2003 01/2008
Dallas, TX
Product Mgmt Consultant
09/2003 01/2008
  • Participates in the development of product roadmaps and provides input to product development in the identification of new features and functions for roadmap
  • To work closely with the IT and Development teams to ensure that schedules are met, and that scope and delivery are on track
  • Expertise of working with Agile development methodology as a product owner
  • Reports to the director of Product Management, accurately reports on status, issues and risks
  • Interlocks management
  • Manage all budgets and hiring plans
  • Assists training and business deployment teams in the creation of training programs and rollout plans
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of North Texas
Bachelor’s Degree in Business Administration
Skills Skills
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Schedule and run all applicable phase reviews and program reviews
  • Establish clear objectives and deliverables for the program that support the LOBs business
  • Ensure the cross functional core teams fulfills SOW commitments to the customer across all applicable functions
  • Strong project management, executive communication, presentation and leadership skills
  • Ability to seamlessly work in global team, cross functional team and collaborate in a matrixes team environment
  • Good understanding of call center operations, metrics, tools and processes
  • Good understanding and experience in customer satisfaction survey and analysis
  • Serve as primary Product Group point of contact with the customer to negotiate the Statement of Work associated with the program - scope, schedule, cost, risks
  • Experience in Six Sigma, Kaizen, Lean and other continuous improvement tools is added advantage
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1

Glbl Supl Qual Mgmt Consultant Resume Examples & Samples

  • Strong lean practices experience and leadership
  • Good at project management
  • Strong influencing and command skills
  • Good communication skills of both written and verbal
  • Strong leadership skills and an ownership mindset
  • 8-10 years factory operation working experience
  • Prefer 3-5 consulting firm work experience, focus on operation optimization
2

Glbl Supl Qual Mgmt Consultant Resume Examples & Samples

  • Solid technology knowledge, especial LCD cell/ bonding/glass cutting/ coating/ touch module process/ clean room, etc
  • Strong quality management experience. Familiar with various quality tools, 6-sigma, SPC, etc
  • 10-15 years factory quality/ engineering working experience
  • At least 5 years management/ team leader experiences
3

Account Svc Mgmt Consultant Resume Examples & Samples

  • Provides subject matter expertise, advice and program delivery
  • Understanding of Dell goals, customer requirements and knowledge of competitor practices
  • Understanding of Dell business priorities, strategy and direction
  • Understanding and management of customer business needs and expectations
  • Manages projects and program execution
  • Works on problems requiring evaluation of intangible variables
  • Integrates trends, data and information into plans, deliverablesand recommendations
  • Pricing models
  • Anticipates operational, program, and implementation issues and develops preventative measures
  • Adapts projects, programs or methods based on customer or business partner feedback
  • Work is guided by business plans for the discipline
  • Actively participates in setting area objectives to meet plans
  • Escalates matters of business risk
  • Influences others through their professional/technical expertise
  • Manages projects, customer engagements or business processes
  • Guides completion of major projects or customer engagements
  • Allocates work and mentors others
  • Contributes to the area through delivery of end results and contribution to planning for the area
  • Provides thought leadership, guidance and advice in own field
  • Delegates clearly and comfortably
  • May manage vendor relationships
  • Leads complex service delivery processes and associated projects
  • Manages service delivery processes in a complex service delivery environment
  • Develops resolutions to complex problems that require the frequent use of creativity
  • 10+ years of relevant experience or equivalent combination of education
4

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Provides strategic thinking and thought leadership based on in-depth business knowledge
  • Applies advanced knowledge of project management methodology to manage high-impact, broad scope projects
  • Allocates work among project team members and provides guidance on a regular basis
  • Conducts periodic reviews to ensure project is on track and conducts post-project reviews
  • Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
  • Executive level communication and presentation skills
  • Ability to manage conflicts and build strong relationships with stakeholders
  • Knowledge of the Americas Commercial Tech Support org and business processes
  • 10+ years of relevant experience or equivalent combination of Bachelor’s degree and work experience
5

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Liaison with Finance with respect to the planning/forecasting cycles
  • Manage the Forecast process through the regional and segment leads in line with the strategic goals of Global Support Services
  • Ensure efficient and effective cycle times
  • Ensure strategic initiatives are decided upon and deployed in support of the commitments made through the forecast process
  • Provide analytical expertise in support of the regional teams to ensure solid, fiscally responsible plans are developed
  • Manage the Monthly Measurements review cycle, consolidating the data and reports from the regional teams into an Executive level WW review
  • Team with the Finance team to enable a consolidated executive readout and discussion on the implications of trends inherent in the data, as well as trends into the future
  • Provide analytical expertise in support of executive management, as well as the regional teams to ensure the plans are achieved
  • Provide Business level support to the operational teams, maximizing stockholder and customer value. Create an environment where portfolio trade-offs can be succinctly described and valued
  • Provide assistance to regional teams as required, in support of the WW strategy
  • Drive improvement in tools at various levels
  • Special Studies as required
6

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Establish Data Mgmt strategy for Active Service Units (ASU’s) for Dell Global Support Services (GSD) in concert with IT
  • Data Mgmt Architecture strategy across GSD, intermediate term and long term vision
  • Ensure efficient and effective cycle times of the Forecast and Measurements processes
  • Ensure strategic initiatives are decided upon and deployed
7

Proj Prog Mgmt Consultant Resume Examples & Samples

  • How closely the final solution meets the requirements as defined by Marketing
  • The customer experience delivered by the final solution
  • Ability to complete the solution on time and within budget
  • The ideal candidate will have 10+ years of relevant industry experience, resulting in strong product, process & business knowledge
  • Project management, operational experience, process design and strong analytical skills required
  • Experience delivering a program/project globally & IT or software development experience preferred
  • BS required, Masters in Product Development/Engineering or MBA preferred
  • The chosen candidate will also need to be a strong, adaptable and results-oriented leader
  • The successful candidate will employ an analytical approach and be comfortable supporting initiatives with data and metrics
  • He/She will have demonstrated a strong ability to dissect complex problems, understand how issues interrelate, and generate alternatives and preferred solutions
  • Proven Leadership in a Fast-Paced, Dynamic Organization: This individual will have a proven track record as a decisive, action-oriented individual, who has led cross-functional global teams to define and achieve high value objectives. This individual will have the ability to coalesce varied constituents and drive to achieve superior results on a consistent basis
  • Business Building Orientation: He/she must possess the technical knowledge and business understanding well enough to identify solutions for the Services business. The ideal candidate will have ability and experience in setting strategy and direction. The ideal candidate will possess a track record of having successfully delivered on complex projects and developed global processes
  • Team Player: The successful candidate must be a team player, supporting and promoting team accomplishments versus personal achievement, with a proven ability to drive change through influence and collaboration across a global matrix organization in a highly fluid environment. This individual will have demonstrated the ability to influence/sell ideas and present alternatives in a convincing fashion. This person will be seen throughout the organization as a model of integrity and ethical behavior
8

Product Mgmt Consultant Resume Examples & Samples

  • Define and maintain the HDD roadmap in collaboration with Drive Engineering and product line marketing teams
  • Oversee and manage HDD product releases
  • Develop marketing and communications plans for HDD’s
  • Monitor competitive activity and conduct competitive analysis to determine product positioning and messaging
  • 8-10 years of experience in a product management role with an undergraduate degree or 6-8 years with a graduate degree - would prefer Storage (will consider Data Center, Server or Network)
  • Experience working with cross functional teams to include heavy interaction with engineering and program management
  • Executive level presentation capability
9

IT Project Mgmt Consultant Resume Examples & Samples

  • Strong Project Management skills – professional certification a plus
  • Strong requirements gathering skills
  • Ability to communicate complex technical concepts
  • Drive and motivation with key focus on delivering an exceptional customer experience
  • Good attention to detail, effective team player and self-starter
  • Creative, stress handling ability, innovative mind, drives positive change, multi-tasking capabilities and good at prioritizing complex projects
  • Good administrative and organizational skills
  • Negotiation and Influencing skills
  • Excellent communication/presentations skills to all customer types (internal and external)
  • Requires a Bachelor’s degree with 5+ years professional experience in a related field
  • Preferred Bachelor’s degree in Computer Science or related field
  • Project Management qualifications preferred (i.e. PMP certification)
  • Requirements Management qualifications preferred (i.e CSM, CSPO)
  • Strong understanding of eBusiness technologies
  • Six Sigma/BPI Certified preferred
  • Experience with Dell’s Online tools and capabilities (Premier Pages, Global Portal, Premier Tools, Premier B2B) and Dell Order Processing and Management experience a definite plus
10

IT Project Mgmt Consultant Resume Examples & Samples

  • Proactively engaging and coordinating M&A efforts with key Dell IT teams
  • Providing executive readouts to Dell IT leadership and deal teams
  • Extensive interaction with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.) and senior business leadership
  • Drives all aspects of I/T Program and Portfolio activity, including collaborating and coordinating across all I/T and business segments
  • Drives the development and execution of project plans by working with project teams to define, sequence, and estimate duration of activities and determine schedules to meet project and program objectives
  • Ensures consistency and adherence to Dell standards, processes, and policies for all projects along the life cycle
  • Manages all aspects of the program execution including: chartering, scope definition, requirements gathering, project planning, change control, risk management and reporting
  • Drives communication, distributes information as necessary, and provides status reporting
  • Tracks budget and resource utilization against plan
  • Manages complex program(s) or multiple projects, typically across multiple functional area
  • Coordinates with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software in order to deliver solutions that support M&A
  • 10+ years of professional experience (5 years directly related to I/T or functional area) or equivalent combination of education/experience)
  • Experience with Agile development methodologies
  • Proven ability to provide direction and leadership to others, including influence without direct authority
  • Experience working in a large, global company
  • Must be able to drive assignments forward without having full set of requirements
  • Able to deal with a great deal of ambiguity
11

Product Mgmt Consultant Resume Examples & Samples

  • 10yr of Networking Marketing/Pre-Sales experience
  • Solid communication skills at all levels of the organization
  • Strong English speaking capability (Japanese is plus)
  • Be able to work with cross countries in Asia Pacific
12

Atsv-project Mgmt-consultant Resume Examples & Samples

  • Understand and live into the pillars and objectives of Connected Car/Arity and partner with leadership to live into the objectives and necessary results for achieving growth and profitability
  • Serves Product Owner role for the Connected Car/Arity governance tools, which includes understanding backlog, working to prioritize and execute on backlog items with the Connected Car/Arity Community
  • Keen ability to work with multiple product teams, varying key performance indicators (KPIs) and backlogs in order to understand product and portfolio insights
  • Support the Connected Car/Arity governance initiatives, which includes partnering with leadership to identify, manage and hold Connected Car/Arity community accountable for governing KPIs and metrics
  • As the Product Owner, partner, lead and facilitate the selection, implementation and management of the governing and collaboration tools
  • Partner with leadership to assess and report on the health of the Portfolio KPIs in an objective manner providing transparency, status, and required follow-up and/or necessary escalation
  • Facilitation of the product portfolio, which includes scheduling and managing weekly meetings and performing necessary follow-up
  • Partner with various product leaders to engage and provide visibility into critical release planning and timing
  • Partner with leadership to represent our work in all corporate governance, compliance and regulatory forums
  • Project Management experience to be able to plan, manage and drive work while assessing, communicating and/or escalating risks and issues for proper management and resolution
  • Carry out any other duties that may be reasonably be required in support of the evolving portfolio and governance needs
  • Managed or owned KPIs in an organization that builds and manages desired, world-class software products
  • Has previously served in a Product Owner role
  • Familiarity with governing initiative tools like Jira, Rally or other comprehensible tool for backlog management, Microsoft’s project or prism or other comprable work management tools
  • Familiarity with collaboration tools like Confluence, Slack, HipChat, Skype for Business
  • Relevant project management certification i.e. PRINCE, PMP
  • Agile Methodology certification e.g. Certified Scrum Master (SCM), Certified Product Owner (CPO)
13

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Minimum 10 years of working experience
  • Strong Program / Project management skills
  • Capable in matrix management and able to drive result with various teams
  • Excellent command of English and ability to converse in Mandarin, Japanese or Korean will be an added advantage
14

Product Mgmt Consultant Resume Examples & Samples

  • Participates in the creation of epics, collaborates with business teams on the creation of user stories
  • Manages the backlog of features and requirements, setting priority based on business need
  • Works hands-on with architecture, program management, and technical development teams to identify and document data requirements, key dependencies on other systems, and detailed process requirements
  • Participates in team planning sessions, daily stand up meetings, feature demonstrations, and test cycles
  • Assists quality assurance team in test planning, defect resolution , deployment verification and production troubleshooting
  • Assists training and business deployment teams in the creation of training programs and rollout plans
  • Reports to the director of Product Management, accurately reports on status, issues and risks
  • Participates in the development of product roadmaps and provides input to product development in the identification of new features and functions for roadmap
  • 6-12 years of Industry experience, having worked as a product manager or business analyst in large corporations on the delivery of complex systems development projects
  • Expertise of working with Agile development methodology as a product owner
  • Bachelors degree in business systems or relevant IT discipline
  • Excellent communication skills, both written, verbal and presentation
  • Proven ability to work effectively with both technical and business oriented team members
  • Proven track record in process improvement and an ability to effect change on team
  • Positive attitude and an ability to solve complex problems through collaboration and determination
  • Strong team player who contributes to a positive team environment
  • Domain experience in sales applications and processes is desired
15

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Define, document and implement operational support programs to assure efficient and effective operations of global accounts
  • Identify and drive Sales and Business Operations end-to-end process set-up, documentation and engagement models to support the global accounts
  • Drive and facilitate training for sales and cross-functional sales support teams to assure consistent, clear messaging and availability of training materials and resources
  • Drive customer solution transitions from Dell's APJ assuring same quality, product and solution in Dell's US & EMEA factory
  • Identify key leaders and contacts in cross-functional sales support areas (business operations, factory, trade compliance, procurement, supply demand, etc.), liaise with these contacts by evangelizing and educating them on OEM requirements. Gain "go-to" contacts in each organization and define engagement strategies
  • Drive and participate with global & regional counterparts to assure global capabilities and customer offerings
  • Manage and operate global tools to facilitate sales activities
  • 8-10 years of relevant work experience
16

Inf Mgmt Consultant Resume Examples & Samples

  • Designs, configures, installs, upgrades, maintains and evaluates all telecommunication systems
  • Provides level 3 engineering support and consults with customers on telecommunication systems
  • Researches and identifies telecommunications opportunities that impact business strategy and resource planning. Conducts extensive evaluations of vendor solutions and prepares summaries for management
  • Configures and maintains routers, switches, and servers for the telecommunications network
  • Ensures service level agreements (SLAs) are met and continue to meet the needs of customers. Provides subject matter expertise support and resolution for customer issues
  • Determines the production capacity needed to meet changing business demands. Ensures capacity planning deliverables are performed to specifications
  • Available for disaster recovery and on call support at all times
  • Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results
  • Independently performs assignments with instruction limited to results expected. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues
  • May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employee’s professional development but does not have hiring or firing
  • 5-7 years’ experience with emerging technologies to include hardware, software, and telecom services concepts and trends
  • Must have strong working knowledge of Cisco Communications Manager (CUCM) solution including Unity Connection
  • Strong knowledge of Avaya Aura, System Manager, AES, and Virtual Infrastructure
  • Strong knowledge of SBC’s preferably Oracle ACME packet and Cisco Cube
  • Working knowledge and understanding of SIP Trunking technology preferred
  • Working knowledge of Cisco UCCX preferred but not a must
  • Working knowledge of Asterisk Voicemail and Conferencing
  • Must be willing to work after hours and weekends/holidays if a task requires work to be done off business hours. This is not normal state but it does happen sometimes
17

Data Mgmt Consultant Resume Examples & Samples

  • In-depth understanding of RDBMS applications
  • 3-5 years healthcare information/claims processing background.* 1-3 years experience with Microsoft SQL and ETL tools
  • 1-2 Years of State Medicaid experience * 1-2 Years of DataStage experience
18

Project Mgmt Consultant Resume Examples & Samples

  • On or within program timeline
  • With clear achievement of agreed measures of success
  • With demonstrable program sustainability and scalability
  • Using a “safe launch” approach and with no short or long term adverse business impacts
  • Lead the program identification, sizing and prioritisation process to ensure Programs are correctly scoped and with clear and measurable business benefits
  • Identify new and innovative solutions to radically improve the current processes and customer experience
  • Identify, justify and coordinate suitable resources and skills from across the business to participate in Program teams
  • Lead cross-functional program teams to develop program approach, plans, timeline and budget
  • Create and manage measurement systems to track adoption and effectiveness of individual changes
  • Interaction at all levels of the organization to identify and address stakeholder concerns with respect to your project and buy in to program activities
  • Act as a point of contact for senior leaders and executives for the specific program
  • Excellent verbal and written interpersonal and communication skill
  • Strong data analysis and presentation skills
  • Appropriately to ensure program remains on track
  • Ability to develop relationships to work with multiple levels within the organization, from VPs to agents
  • Proven ability to build, motivate and co-ordinate the activities of virtual teams
  • Ability to identify and evaluate opportunities for improvement, including an ability to research industry best practice and apply to Dell processes
  • Demonstrable experience in delivering results in an Operations or Program Management role
19

Account Svc Mgmt Consultant Resume Examples & Samples

  • Manage a team of resources responsible for delivery configuration services to our customers
  • Supporting the current customer base but will be expected to aggressively grow the configuration services business
  • Responsible for hiring decisions, compensation and performance management for their direct reports
  • Drive continuous improvement on processes
  • Resolve and provide business solutions under mission critical conditions
  • Provide leadership in driving the success of all projects
  • Produce reports and analysis on CFI related activities to aid in forecasting
  • Presentation to corporate customers on services and processes
  • Promote and drive services through various media
  • Bachelor degree or above in a related discipline
  • At least 15 years in a related industry
  • At least 10 years in project management
  • Solid project management skill set and experiences
  • PMP/ITIL is preferred
  • People management or front end sales experience is preferred
  • Committed and can always deliver
  • Customer focus, creative thinking
  • Adaptable and able to focus under pressure
  • Strong motivation, inspiration and team influence skills
  • Excellent team working and coordination skills
  • Excellent communication & negotiation skills
  • Excellent written and communication skills in English
20

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Understands service offerings so that they can identify and articulate new business opportunities and provide sales support
  • Changes that affect scope, schedule and resources are identified, managed and controlled with an integrated and cohesive plan
  • Scope is defined, approved, managed, controlled; ensuring completed deliverables are accepted by the customer
  • Schedule is developed and managed to on-time delivery
  • Costs are estimated and managed to deliver project within customer approved budget, while preserving profit margins
  • Resources are assigned and managed effectively and efficiently
  • Risks and issues are proactively identified and managed
  • High quality is planned and delivered on the project, meeting all agreed upon requirements and ensuring high customer satisfaction through the management of the overall customer experience
  • Communications are planned and conducted during the project to ensure stakeholders are involved, expectations are accurately set, managed, and key stakeholders receive adequate communications throughout the project lifecycle and this includes customer and Dell EMC stakeholders
  • Service providers are managed efficiently and according to Delivery’s guidelines
21

Product Mgmt Consultant Resume Examples & Samples

  • Capability expert, how IT systems and data work together
  • Able to understand business problems and interpret them into clear requirements
  • Ability to work openly with many cross-functional teams and stakeholders, staying objective, asking questions, and accurately understanding the business need from the program mgmt. team, and being in a position to establish clear requirements
  • Work with the program mgmt. team to understand the needs of the business
  • Understands technology, data systems, and how IT systems work together, with a mid/advanced understanding of IT and the software development lifecycle works
  • Ability to write BRDs and to clearly help guide the creation of requirements to develop a compelling product
  • To understand business needs, processes, and able to interpret a business problem with the program mgmt. team and business stakeholders
  • Ability to provide suggestions and have a vision for where the product should go, identify gaps, and how it can support and further enhance the experience by not only addressing the immediate business need, but looking forward from a technology stand point
  • Ability to manage and communicate IT roadmaps, dependencies, mitigate risk, and to help guide the development of a product with program mgmt
  • Ability to balance business expectations with strategy
  • To see the bigger team picture, work cross-functionally, share responsibilities, handle ambiguity, and be able to adapt and learn how to make adjustments for the success of the program
  • Ability to organize, to be more detail oriented, to track variety of actions with documentation, and to manage multi-faceted and sometimes conflicting work-streams
  • To work closely with the IT and Development teams to ensure that schedules are met, and that scope and delivery are on track
  • Understand current tool Functionality and gaps to allow future capabilities while working with IT Domains to resolve gaps, impacts to roadmap, and key milestones that can be provided to program management
  • Work with Program Management to understand business needs, Dev team to understand possible deliverables and build out a roadmap, coordinate meetings between Program Management and Dev for priority/deliverable alignment, and provide status to program management on Dev Progress to allow proper messaging to business stakeholders
  • Build out Business Requirements Document with Program Management, coordinate meetings between Program Management & Dev Teams to make sure requirements are understood and agreed upon, and make adjustments based on program management feedback from business stakeholders
  • Coordinate meetings with Dev Teams & Program Management review SRS document provided by Dev, work with program management to understand long-term effects to existing business processes & change accordingly, complete change requests and provide status of change requests to allow program management to properly message to business stakeholders on currently and future deliverables
  • Review and approve test scripts, understanding of testing environments, and test data results to inform dev of required fixes
22

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Allocates work among team members, provides guidance on a regular basis, and works across the organization to effectively obtain and allocate resources to complete programs and projects on time
  • Defines supporting and/or driving process improvements
  • Provides deep subject matter expertise, advice and program delivery
  • Provides thought leadership for the organization in the area of analytics and decision science
  • In-depth understanding of Indirect and Direct procurement goals, metrics, and priorities
  • Thorough understanding and expertise in business intelligence and data science
  • Excellent customer focus, deep technical expertise, strong problem solving skills, drive for results, strategic vision, organization agility, business acumen
23

Wealth Mgmt Consultant Nmls Resume Examples & Samples

  • 10 or more years of sales experience in financial sales industry
  • Proven new business development and sales skills
  • Ability to build partnerships and work as part of a team
  • Experience working with High Net Worth or Ultra Net Worth families, doing holistic planning for them
  • Experience in income and estate tax considerations, investment structure, asset allocation, banking solutions, philanthropic strategies, concentrated wealth techniques and family legacy advisory services
  • Excellent presentation, interpersonal, verbal and written communication skills
  • Professional designation preferred, such as CFP, CFA, CPA, CTFA, or JD
  • Series 7, 63, life and health insurance licenses a plus
24

IT Project Mgmt Consultant Resume Examples & Samples

  • Provide Leadership and support across CIO People programs, helping leadership and our CIO people team to create an engaged and motivated workforce focused on recruiting, developing, and retaining top IT talent
  • Build relationships, empower, and support CIO People team members in India and Malaysia; including helping the team with critical tasks, and removing roadblocks
  • Understand and plan for APJ regional needs, understanding priorities/needs by country and prioritizing/executing within the CIO People global framework
  • Consolidated APJ Calendar of events
  • Annual summit planning
  • Ongoing communication and engagement with regional CIO Council. Responsible for cascading feedback back to our CIO People team members that will help them prioritize, continuously improve our programs
  • Plan & execute Leadership Series and Manager events (like Culture code roll out)
  • Sponsor/support CIO People events in India and Malaysia
  • Global alignment and collaboration for all people programs
  • Learning & Development experience
  • General IT knowledge
  • People management or leadership experience
  • Experience in project administration is a plus
25

IT Project Mgmt Consultant Resume Examples & Samples

  • Plan, drive and lead global, strategic, transformational, multi-$M IT Projects, ensuring results contribute positive business value and meet agreed on scope, cost, schedule and quality objectives
  • Address ambiguous aspects of a program (such as requirements, budget, schedule, resources) and drive for resolution
  • Anticipate potential future state risks and proactively seek avoidance
  • Actively engage and partner with business / IT executives and leaders, to continually drive for greater quality in project execution and delivery of higher-valued business outcomes
  • Engage and partner with business / IT executives and leaders to continually drive for greater quality, efficiency and effectiveness in project execution and delivery of higher-valued business outcomes
  • Be a valued leader and authoritative / decisive advisor within the PM community at Dell: using Project Management, technical and domain knowledge to engage / influence others to push the envelope and evolve the organization to a best in class PM – Center of Excellence
  • Bachelor’s Degree in Computer Science, Management Information Systems, Information Management, Engineering, Computer Information Systems, Business or related field of study and 10 yrs working in high-tech / software industry
26

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Manages the hiring, staffing and maintaining of a diverse and effective workforce
  • Responsible for achieving target customer satisfaction levels within the technical support organization
  • Directs, manages and provides thought leadership to dotted line of leaders that lead cross- functional teams domestically and/or globally
  • Working with executive leadership, develops, directs
  • Works with customers and internal teams to resolve issues and resolves customer escalations as appropriate
  • Serves as primary point of contact for internal and external and potential clients for any operational questions, issues or concern
  • Collaborates with dotted line leadership to set strategy and business objectives
  • May influence the strategic and/or long-term focus for the function
  • Provides leadership and direction through lower-level managers. and Implements tactical and strategic change through dotted line managers
  • Defines and drives performance standards and process improvements across the entire technical support organization
  • Provides direction and guidance for business unit as point of contact for the rest of support towers within Panama ( HR , operations , TA , etc. )
27

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Business Process development and improvement on regional level
  • Leadership of resource optimization initiatives; coordination with internal organization
  • Influencing organizational leadership in attaining key metrics in support of strategic financial, operational objectives
  • Manages projects, or specific activities related to projects within given constraints of time, budget, and quality
  • Supports Dell tools and systems
  • 5-10 years prior experience in different functional areas: Sales, Marketing, Operations
  • MBA in Operations or Supply Chain, Bachelors in Engineering or Finance preferred
  • Strong analytical & strategic assessment skills, strong finance & business acumen skills
  • Knowledge of Statistical Process Control or Six sigma methodology
  • MS Office suite: Strong Excel and Powerpoint skills
  • Strong communications skills: written and verbal; strong communications skills
  • Confidence operating in an ambiguous environment
  • Strong influencing and motivating skillset
  • Experience working in other global locations and working with is a plus
28

Project Program Mgmt Consultant Resume Examples & Samples

  • Drive projects to help optimize the business
  • Conduct periodic reviews to ensure project is on track and conducts post-project reviews
  • Define supporting and/or driving process improvements
29

IT Program Mgmt Consultant Resume Examples & Samples

  • Solicits and manages requirements throughout project and/or product life cycle up to and through change control and support transition
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • 10+ years in IT industry, with a minimum 6+ year of experience in project management
  • Knowledge of Finance and Accounting business processes is preferred
  • Should possess IT acumen and a general understanding in the areas of Business Intelligence and Data warehousing
  • Prior experience in managing global projects with teams across multiple time zones is a must
  • Should possess excellent organizational, planning, time management skills and a great attention to detail
30

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Managing and Deploying SNV and GFE in APJ
  • Identifying business stakeholders, holding business requirement gathering sessions, resolving conflicts to get approvals
  • These deployments are supporting projects that are aimed at improving customer experience and/or reducing cost for GSP. Hence, ensuring the projects achieve their timelines and stay on budget is essential
  • Managing and coordinating the IT project roadmap for the organization
  • Supplier transition and on boarding
  • Managing Supplier Inventory Visibility tool and working on the tool roadmap
  • Provide crisp communication regularly and present to senior leadership
  • Work cross functionally and utilize superior leadership skills to drive results
  • Bachelor’s degree in Computer Science with 8 years of experience
  • Proficient in project/program management with the ability to multi task
  • Excellent Communication and Presentation Skills and ability to deal with ambiguity
  • Ability to work cross functionally and provide results on a continuous basis
  • Basic understanding of IT methodologies such as Waterfall and Agile
  • Good knowledge of databases, Microsoft Project, Excel, SQL and Tableau
  • Preferred Master’s degree or MBA
  • Preferred PMP or Six Sigma certification
31

IT Project Mgmt Consultant Resume Examples & Samples

  • 5+ years of experience in report development and analyzing data across multiple systems
  • Highly Proficient with Business Objects, Excel, Teradata SQL Assistant, Tableau, and SQL coding
  • Business. Must have the ability to code macros in Excel. Should be an Excel power user
  • Experience with ServiceNow and Remedy is a big plus
  • Experience in or working with IT operations preferred
  • Detail oriented but can also see big picture
  • Ability to generate executive level reporting
  • Prior experience in project management is a plus as the role requires ability to track progress of multiple reports and could have extended engagement into Org special projects
  • Four-year degree required
  • Ability to communicate effectively in oral, written and electronic formats
  • Ability to establish and maintain collaborative and effective working relationships with a focus on
  • High level of organization, planning, prioritization and attention to detail
  • Ability to work and create structure in complex and ambiguous situations and respond flexibly in time sensitive situations
  • Conflict / Negotiation management - demonstrated influencing skills
  • Strong written/oral communication skills required along with desire and ability to communicate with business leaders through all levels of the organization
  • High energy and a strong desire to learn
  • Ability to motivate self and others, often virtually
  • Bachelor's degree and 15 years relevant experience or Graduate degree and 6-8 years relevant experience
32

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Manages APJ Enterprise Field services Programs and Transformation, involving Global, cross-functional teams and Dell service providers focused on Service delivery Process enhancements and innovation
  • Responsible for leading the Operational Governance for APJ Field services and interfacing with Global contacts –Client and Enterprise
  • Responsible for Field Quality for APJ – Client and Enterprise
  • Oversee plans and direct schedules as well as project budgets. Monitors programs/projects from initiation through delivery, interfacing and influencing internal customers or department personnel
  • Organize project activities and interdepartmental meetings; ensures communication, facilitates completion of the program/project on schedule and within budget constraints
  • Coordinates the efforts of team members in the achievement of the strategic, Transformational and operational objectives of APJ GFS
  • Manage multiple projects, within given constraints of time, budget and quality. Ensure the scope, schedule, Quality and costs are reasonable and achievable
  • Conduct periodic reviews to ensure each project or module is on track, and conducts post-project reviews
  • Ensure all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
  • Oversees projects through implementation and ensures sustainability
  • Bring together different functional perspectives both within and outside the project teams
  • Participate in Global Field services Forums as applicable, gather and share Best practices in different regions and Lead programs at Global level as determined by Leadership
  • Identify & drive complex Business Process Improvement (BPI) projects
  • Involved in making complex decisions which may have company and customer impact
  • Interacts with multiple internal and external senior stakeholders
  • Bench mark processes with best practices available in the market
  • 12+ years of experience in Customer Support operations / Field Services / operations management, with relevant background in Project & program Management
  • Enterprise products technical knowledge and experience is preferred
  • Strong customer focus; self –starter
  • Strong Interpersonal and communication skills
  • Advanced business acumen, Financial acumen, strategic ability and advanced analytical skills
  • Able to multi-task to manage both tactical and strategic work streams relating to area of responsibility
33

Customer Rlt Mgmt Consultant Resume Examples & Samples

  • Contributes to the definition of goals and strategy within area of responsibility, guided by business requirements
  • Influences a broad spectrum of stakeholders toward achieving business goals. Ensures understanding of technical matters by non-technical, executive decision makers
  • Provides guidance and coaching to CRM regional team members
  • 10+ years of relevant experience or equivalent combination of education and work experience
  • Advanced understanding of current CRM analysis techniques including experimental test design, response analysis, predictive and lift models, segmentations, regressions and data mining
  • Advanced knowledge of the development of customer contact strategies and tactics
  • Industry experience and database knowledge
  • Location: Eldorado do Sul/RS
34

IT Project Mgmt Consultant Resume Examples & Samples

  • Works with the Product Owner (PO) to manage dependencies across teams
  • Helps the PO by writing technical requirements when necessary
  • Helps the PO track development budgets to actuals to maximize ROI
  • Facilitates scrum events when necessary
  • Ensures team involvement in meetings
  • Unblocks impediments/escalating issues
  • Communicates, ensuring transparency & effective reporting by team
  • Works with other organizations to increase effectiveness of Scrum
35

Product Mgmt Consultant Resume Examples & Samples

  • Manage change point CRs,
  • Cost benefit analysis
  • Roadmap and baseline analysis
  • Interlocks management
  • Funding hours and management of change point hours across core of seller space
  • Good organization and roadmap management skills
  • Ability to self-direct and strong leadership skills
  • Ability to facilitate meetings and lead brainstorming sessions
  • Excellent analytical, problem solving, negotiation and organizational skills
  • Excellent project administration/management and methodologies experience
  • Excellent knowledge of spreadsheet, PowerPoint applications
  • Bachelor's degree with minimum of 5 years experience in related field or an acceptable equivalent
36

IT Project Mgmt Consultant Resume Examples & Samples

  • Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle
  • Manage projects which are to be executed by a development team of 50+ developers and across an organization of over 500 team members
  • Lead and coordination of design/implementation efforts between internal teams and external customers and/or partners
  • Drive requirements reviews, and clarification sessions with software and quality engineering teams
  • 6-8 years IT Project Management experience, preferably with ecommerce web technologies
  • Expertise with agile/SCRUM development methodologies and software development lifecycle principles
  • Ability to identify leverage opportunities and communicate them to the project teams and/or business partners
37

IT Program Mgmt & Change Mgmt Consultant Resume Examples & Samples

  • Working closely with client to expand and improve change management and configuration management processes
  • Managing the development and updates of technical documentation and worksheets providing quality control through finished products
  • Supporting Naval Education, Training Command (NETC) Information Technology Governance as required to ensure successful change management solution execution
  • Supporting and facilitating Change Control Board (CCB) processes for development of documentation in support of the CCB
  • Conducting post-implementation reviews of projects to determine if the change was successful and to identify opportunities for improvement
  • Providing coaching and training of client personnel and project teams as required on the change management processes, governance and documentation
  • Working with client to define approach and plan for stakeholder management and communications
  • Working closely with technical subject matter experts to update and maintain technical documentation and configuration items
  • Assisting client in management of each potential change from idea through approval
  • Experience using business process techniques in either technical or non-technical organizations
  • Coordinate planning of proposed design changes, including the impact of the change across the organization, in order to facilitate the formal decision to approve and implement the change
  • Collaborating with cross functional teams to collect, analyze, simplify, and present outcomes to leadership
38

Project Program Mgmt Consultant Resume Examples & Samples

  • Provides strategic thinking and thought leadership based on in-depth business
  • Applies advanced knowledge of project management methodology to manage
  • 10+ years of relevant experience or equivalent combination of Bachelor’s degree
39

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Ability to analyze, evaluate and interpret complex situations/ problems using multiple sources of information and able to move quickly from insights into action
  • Identifies opportunities for process and procedure enhancements to improve customer experience
  • Sharp business judgment, ability to see "big picture" and to prioritize
  • Expert in using MS Excel in deep dive analysis and MS Power Point for executive presentation
  • Strong project management, executive communication, presentation and leadership skills
  • Handles diverse range of issues that require evaluation of a variety of factors including current business trends
  • Ability to seamlessly work in global team, cross functional team and collaborate in a matrixes team environment
  • Good understanding of call center operations, metrics, tools and processes
  • Experience in Six Sigma, Kaizen, Lean and other continuous improvement tools is added advantage
  • Good understanding and experience in customer satisfaction survey and analysis
40

Data Mgmt Consultant Resume Examples & Samples

  • Strong proficiency and proven experience using Microsoft Office products, including Excel, PowerPoint and SharePoint required
  • Experience with data management practices, data warehouse concepts, data management tools, metrics gathering, tracking, and reporting a plus
  • Understanding of data quality and metadata concepts desired, or ability to quickly learn about concepts
  • Experience with data quality profiling and metadata software tools desired; willingness to learn new technologies/methodologies and apply them where appropriate
  • Ability to analyze problems to determine root cause
  • Experience dealing with and understanding business data; passion for managing data as a corporate asset; recognizes the business value of data
  • Experience consulting with customers and business partners, understanding requirements and maintaining current and accurate records of issues
  • Experience coordinating meetings and taking minutes; maintaining efficient and relevant filing systems
  • Understanding of IT functions and project life cycle and methodologies helpful
  • Strong written and verbal communication skills required; demonstrated ability to create and maintain clear documentation, including but not limited to training documentation and instructions, forms, surveys, Frequently Asked Questions (FAQ) and email communications
  • Excellent interpersonal skills; ability to interact effectively with both business and technical personnel. Strong relationship building abilities and customer/business partner orientation; ability to interact well with all levels and diverse functions
  • Self-motivated, strong sense of ownership and accountability, results-oriented individual with the ability to manage time and schedules effectively
  • Organized, analytical, detail-oriented and thorough
  • Positive thinker; energetic and enthusiastic; ability to deal effectively with unexpected change and maintain professional integrity and composure while addressing difficult subjects
  • Ability to work independently, as well as in a fast-paced, team environment with multiple priorities
  • Works for consensus and contributes to achievement of work group goals; ability to make practical suggestions for improving work processes; ability to identify and recommend solutions that drive business improvement
  • Ensures deliverables are met on time and with high quality output
  • Has a good understanding of Workers Comp Line
41

IT Project Mgmt Consultant Resume Examples & Samples

  • Experience in IT Infrastructure deployments including, but not limited to, Facilities, Data Center, Network (Voice & Data), Servers and Storage (Physical and Virtual), Database and Security deployments
  • Purchase Orders creation, approval, tracking and invoicing
  • Familiar with ITIL/ITSM based Change management processes
  • Experience with client server project management tools (Clarity, Changepoint)
  • Manages project plans and deliverables from beginning to end
  • Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
  • Creates project work plans and revises as appropriate to meet changing needs and requirements
42

Product Mgmt Consultant Resume Examples & Samples

  • 10+ years experience in technology industry in Product Management, Marketing or relevant role
  • A premier communicator with exemplary writing skills and an innate ability to make very complex concepts and offerings simple and intuitive
  • Proven Leadership in a Fast-Paced, Dynamic Organization: A proven track record as a decisive, action-oriented individual, who has led cross-functional global teams to define and achieve high value objectives. This individual will have the ability to coalesce varied constituents and drive to achieve superior results on a consistent basis
  • Team Player: The successful candidate must be a team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a matrix organization in a highly fluid environment. Must demonstrate the ability to influence/sell ideas and present alternatives in a convincing fashion to a mixed audience, from peers to executives. This person will be seen throughout the organization as a model of integrity and ethical behavior
43

IT Project Mgmt Consultant Resume Examples & Samples

  • Deep understanding of sales finance areas including Billing, Order Management, Collections, Tax, Reporting, Controls, etc
  • Experience driving development of Oracle EBS version R12 OM and AR or BRM for large multinational businesses
  • At least 8 years of experience developing, testing and deploying global project
  • Knowledgeable in Quote to Collect Process, Tools and Technologies
  • Strong written and verbal English skills sets
  • Ability to develop and drive test case and test script execution
  • Works closely with end user teams on requirements documentation, functional design walkthroughs and priority trade-off discussions for solutions being developed for the business
  • Will help guide the project team members and stakeholders teams through all phases of the project life cycle using Agile code development or SDLC methodologies
  • Works closely with business partners to ensure that requirements and feature solutions will support the future state adhere to best industry practices standards, support the business needs and avoid custom system solutions
  • Must have experience with process mapping tools and techniques
  • Must have knowledge of industry best practices, procedures and program management life cycle stages
  • Must have strong leadership knowledge on industry best practices, procedures while delivering major systems deployments
  • Must be able to shift work hours to overlap EMEA or APJ daytime hours at certain times of the project phase to collaborate with users and team members in different parts of the world
  • Must be able to travel internationally to North America, US, EMEA, APJ and Latin Americas countries as required by the program
44

Account Svc Mgmt Consultant Resume Examples & Samples

  • Operations Management: Would work on the daily rhythm of the operations with closer eye to Incidents, Problem Tickets, Major Incidents and SLA
  • Escalation Desk: Would constitute Escalation Desk for faster and time bound redressal of any and all escalations from Customer or Management
  • Internal Governance: Will work on establishing a coherent and robust Internal Governance Matrix. This includes all the meetings and Internal-SDR with all technical towers
  • Operating Level Agreements-OLA for Leveraged Towers: Will work on development of the OLA (Operation Level Agreement) with Rajesh. Same would be implemented and socialized with the Leveraged towers
  • Cost Model: In a pursuit to the improvement to the savings to the Cost Model. Technical Towers will be made aware and aligned with their respective Cost and Revenue for better understanding and improved savings at tower level
  • Automations: Automations would be important from future standpoints. It is like “Bringing intelligence to the IT systems, so that they act themselves in situation or need of IT support; thereby reducing usage of workforce resulting in cost savings”. This would be one of the biggest “Feeder Channel to improvement to savings” after April2017 for FY18. Resource would be working directly with Rajesh on Conceptualization, Planning, Designing, Execution Support, and Operationalization of it. Would be SPOC between the Automation Team and all the Technical Towers
  • Tech-Roadmap for Core Logic: All work would executed and delivered as a project. Project Management Module would be aligned with it to track, follow-up and report the execution of the project to relevant stakeholders with identified communications channels in time bound manner
  • Productivity: Would work to baseline and measure the Productivity of the Resources in various Towers for both Dedicated and Leveraged Resources. Basic Framework will be developed which will imbibe the structure & methodology to measure the deliverance of work based on tickets as well as non-ticket work like (Customer Meetings, Project Discussion etc.)
  • Risk Management: Will work with Rajesh on identifying the risks, assessing the risks, quantifying the severity & occurrence of the risk and suggesting the steps for mitigating the risks
  • For Institutionalization of Governance of Leveraged Resources: Will work with Rajesh on development and institutionalization of the Governance Model for the Leverage Resources. This will include Reporting Structure, Escalation Matrix, and Clarity to Service Cost
  • Establish the Framework to baseline, measure, manage and correct the course from Leveraged standpoint. Review process along with control gates will be institutionalized
  • Introduction of the Balanced Score Cards for the Leveraged Teams along with review mechanism will be initiated
45

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Plan and manage large complex global infrastructure projects, programs or initiatives
  • Facilitate discussions with business partners to clarify and confirm infrastructure requirements and project/program scope, timeline for implementation, funding, and business drivers
  • Create funding requests, coordinate approval of project funding and track project financials against budget
  • Partner with Customer Solutions architects and business teams to evaluate cost effective infrastructure solutions
  • Negotiate resource funding and onboarding of resources as needed
  • Create a comprehensive Communication plan geared toward stakeholder information requirements
  • Execute and deliver infrastructure projects and programs in a matrix environment
  • Coordinate with Customer work streams and business partners to achieve project objectives
  • Define project or program schedules and plans and socialize with project stakeholders
  • Juggle and prioritize multiple deliverables across multiple projects/programs/Initiatives simultaneously
  • Lead project meetings via agendas, publish meeting notes and track action items
  • Manage stakeholder communications including comprehensive, meaningful, timely status reporting across multiple levels
  • Provide work effort estimates
  • Provide guidance and mentorship to less experienced team members
  • Create repeatable processes related to own projects / programs
  • Identify process improvement opportunities within PPM organization
  • Proactive risk mitigation, scope and change management
  • Issue management and escalation
  • Team building, guidance and oversight
  • 10+ years’ experience in successfully managing complex projects and programs during which a structured approach (methodology) was applied to project planning, estimating, monitoring and reporting through the full project lifecycle, from initiation through closure
  • 8 years+ of overall experience in IT infrastructure / data center
  • 3-4 years’ experience in genuine program management during which s/he applied a structured approach (methodology) to the successful management, tracking, planning, monitoring and reporting of concurrent, multiple financial services projects spanning broad geographies and organizations
  • Experience managing programs with $10MM+ budget, with 5+ project managers and 8+ projects incorporated into the program
  • Experience defining and establishing a program governance structure
  • Experience in managing large globally distributed project teams who are not reporting directly and are associated with the PM for the purpose of the project only
  • Experience with enterprise program and project management tools and processes
  • Experience and ease in interfacing with Executive Management
  • Demonstrated ability to independently lead program work on a global large scale level
  • Evidence quality leadership in motivating and inspiring people within area of responsibility
  • Experience project managing the rollout of new technologies, new product architecture, or new application implementations
  • Experience managing vendor relationships
  • Extensive experience managing client expectations and negotiations
  • Proven project financial and risk management experience
  • Solid understanding and broad knowledge of technology infrastructure
  • Understanding of Application development
  • Experience working remotely or for a remote manager
  • Experience working in a medium to large-scale global corporation
  • Experience in Financial Services industry preferred
  • Fluent ability to multi-task and manage multiple projects/programs simultaneously
  • Expert planning skills
  • Excellent influencing, facilitation and partnering skills
  • Exemplary written and oral communications skills which can be leveraged to consistently succeed
  • Strong negotiation and conflict management skills
  • Strong with MS Office applications, including Word, Excel, PowerPoint, Visio and Project
  • Language skills in addition to English are an advantage
  • Proficient at managing virtual teams
46

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Analyze, identify and qualify support strategies to improve service quality and drive for service sales for APJ Upsell and OOP
  • Close work with internal cross-functions like sales & marketing, finance, logistics as well as outside partners. To develop execution plans to fulfill business needs
  • Build up tracking system to evaluate project result and analyze impact/recovery/improving actions with related parties
  • Analyze and monitor the performance of the customer feedback/reports to identify areas of opportunity for improvement. Set the directions for resolution
  • Continuously strengthen support process to ensure great customer experience
  • Lead/coordinate new initiatives and executive in local countries
47

Senior Account Mgmt Consultant Resume Examples & Samples

  • Able to strategically look across entire book of business, looking for trends in order to proactively anticipate problems and come up with solutions
  • Able to independently resolve escalations
  • Ability to lead stewardship meetings
  • Proactively manage metrics and seek out opportunities for improvement
  • Ability to handle the most complex cases and brokers with high growth potential
  • Strong organizational skills and ability to manage across a matrix team
  • Coordination with VSC on enrollment execution
  • Single point of entry for brokers
  • Renewal consultation, Plan Design consultation
  • Broker Administrator Training
  • High School Diploma and 7 years business experience
48

Operations & Mgmt Consultant Mgr Ses Resume Examples & Samples

  • *ANTICIPATED VACANCY***
  • Ensures timely review and approval of new vendor applications for addition to the CE vendor panel, and records official correspondence of acceptance status
  • Receives and coordinates current license documentation, disciplinary report and confidentiality/disclosure statements for all new CE vendor applications
  • Ensures annual review of CE vendor qualifying criteria, and recording license verification is completed and documented in compliance with state and federal guidelines
  • Ensures CE vendor files are electronically created well maintained for electronic review, research, and reports
  • Verifies the data integrity and management reports created using the eVendor files application
  • Ensures the automated alert process of notifying the division managers of any type of licensure notifications filed against a provider; such as: expired licenses, complaints or disciplinary actions, is functioning appropriately
  • Ensures vendor complaints and investigative outcomes are electronically recorded for management information
  • Ensures formal correspondence is electronically recorded
  • Knowledge of the procedures and requirements used to determine eligibility for Social Security disability benefits
  • Knowledge of anatomy, physiology, function, dysfunction, and disease processes
  • Knowledge of managerial leadership skills
  • Ability to understand and apply applicable rules, regulations, policies and procedures relating to the processing of Social Security disability claims
  • Ability to evaluate determinations and appropriate development and decisional accuracy, identify errors, and recommend appropriate corrective actions
  • Ability to conduct effective fact finding interviews
  • Ability to communicate effectively, verbally and in writing
  • Skills to review, research, analyze and prepare feedback and/or instructional correspondence on business practices
  • Skills using the legacy system (AS-400) used in processing disability claims
49

Operations & Mgmt Consultant Ii Ses Resume Examples & Samples

  • Staff Assistant
  • Assistant CRI Coordinator
  • CRI budget
  • Day to day operations of the CRI Program
  • Creating/revising all related planning documents
  • Coordination/facilitation of the Operational Readiness Review (ORR) performed by the Centers for Disease Control & Prevention
  • Ensuring program meets and exceeds training and exercise requirements
  • Holding regular meetings of the CRI Workgroup
  • Effective principles of supervision, Strategic National Stockpile, Cities Readiness Initiative, The Florida Public Health and Healthcare Preparedness Strategic Plan (specifically, the Goal/Objective related to SNS/CRI), Public Health/emergency management planning, Emergency Support Function #8, NIMS Principles, Incident Command System
  • Exceptional Communication Skills (written and verbal); Strong Interpersonal Skills; Computer skills (Power Point, Excel, Word, etc.); Exceptional skills in strategic planning, evaluation, and public speaking; Highly motivated and work well in a team environment
  • Ability to multitask; Ability to work independently and as part of a team; Ability to develop and implement various program monitoring methodologies and techniques; Ability to understand and apply applicable rules, regulations, policies and procedures; Ability to prioritize workload plans, organize and coordinate work assignments; Ability to work with diverse people and in diverse situations; Ability to utilize problem-solving techniques; Ability t o critically assess situations and make sound judgments
  • Bachelor’s degree from an accredited college. Year for year directly related experience can substitute for a Bachelor’s Degree (in addition to the experience required below). Examples of directly related experience would be; public health preparedness planning, emergency management planning, etc
  • Currently employed (or practical experience) with a Strategic National Stockpile/Cities Readiness Initiative program
  • Currently employed (or practical experience) in public health preparedness
  • Currently employed (or practical experience) in an emergency management field
  • NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application or resume **
50

Project / Prog Mgmt Consultant Resume Examples & Samples

  • Responsibility/ownership for the following core deliverables in the EMEA Client Solutions Team: Management, sustainability and continuous development of the EMEA Client Solutions Business Management System (BMS), Co-ordination of EMEA CoC Communications and Management of EMEA Client Solutions Project Initiatives
  • Overall end to end ownership for the EMEA Client Solutions Business Management System: Business Reviews, Readiness, All Staff, SMT off-site meeting etc
  • Management of Key Performance Indicators (KPIs) for the team. Primary interface/point of contact for EMEA Client Solution Business Information Requirements.Overall end to end ownership for EMEA CoC Communications
  • Marketing Academy & Sales Enablement Event Planning. Overall coordination for planning and execution of the EMEA Client Solutions events such as Marketing Academy, CHAMPS, REBOOTcamp sales training etc
  • Project Management: Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project. Allocates work among team members and provides guidance on a regular basis
  • Conducts periodic reviews to ensure project is on track and conducts post-project reviews. Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
  • Utilizes relevant project management tools, systems, and applications. Driving process improvements
  • Graduate Degree with 3 -5 years relevant experience, MBA degree preferred
  • Business acumen and financial acumen. Highly proficient in Project Management
  • Outstanding Executive level Presentations Skills (Preparation & Deliverance), written and verbal Communications Skills.Highly proficient with PowerPoint & Excel
  • Ability to prioritize and complete tasks within tight time frames to meets deadlines. Strong planning and organizational skills.High attention to detail, strong analytical skills, with a methodical thorough approach
  • Strong interpersonal skills, good Team Player, self-starting, self-motivated. Result orientated and customer focused. Ability to demonstrate initiative and good judgment in resolving issues affecting both internal and external customer satisfaction
  • A relationship builder with a proven track record of dealing with people in a dynamic and pressurized environment
  • Comfortable working at all levels within Dell
  • Project Management qualification e.g. PMP desirable, but not a pre-requisite
51

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Serve as primary Product Group point of contact with the customer to negotiate the Statement of Work associated with the program - scope, schedule, cost, risks
  • With the Project Manager, define and manage the extended development team scope and schedule
  • Facilitate Core Team meetings and maintain master schedule
  • Analyze and report actual performance vs. program goals
  • Track progress, report status and make necessary corrections to achieve program goals
  • Prior experience working with sales or customers
  • Priority setting skill
52

Ops Operations & Mgmt Consultant Resume Examples & Samples

  • Service member of the Armed Forces of the United States, having separated from such service with an honorable discharge. A DD-214, Member Copy #4, MUST accompany your application
  • Bachelor degree from an accredited college or university
  • Completion of a training program for legal assistant or paralegal or comparable training and two (2) years’ work experience as paralegal or legal assistant. A Bachelor degree may substitute for one (1) year of the required experience and training
  • Experience examining and adjudicating employment-related complaint filings against public employers
  • Strong organization skills and ability to work unsupervised
  • Proficiency in Microsoft Office Suite: Word, Excel, and Outlook
  • Proficiency in web-based applications and specialized internet research
  • Successful completion of a Level 2 Background Screening
53

Project Program Mgmt Consultant Resume Examples & Samples

  • Ability to lead large, cross-functional project teams
  • Ability to prioritize and manage multiple concurrent tasks and workflows
  • Strong organizational abilities
  • Knowledge of the Americas Commercial Tech Support org and business
54

Risk Mgmt Consultant Resume Examples & Samples

  • Post-secondary diploma or degree in computer science fields of study is preferred
  • Excellent communication skills both written and verbal in both French and English
  • Excellent analytical skills in assessing risk and challenging the status quo
  • Ability to analyze and form an opinion on risks and controls relating to systems and link to associated business impacts
55

Business Process Mgmt Consultant Resume Examples & Samples

  • Facilitates defining, understanding and implementing quality processes and best practices in critical as well as new areas to ensure effective outcomes in terms of performance
  • Analyzes data on relevant project metrics and trends in audit findings, customer surveys and draws inferences as well as identifies corrective, preventative and improvement action plans to improve overall customer satisfaction
  • Sets direction and leads deployment of processes and best practice implementations
  • Provides quality management consulting to customers
  • Conducts process trainings at management level
  • Involved in key process improvements at organization level and in study, analysis and deployment of org wide tools
  • Reviews process training courseware, brings in improvements
56

Operations & Mgmt Consultant Ii Ses Resume Examples & Samples

  • Establish active liaison with medical institutions and medical specialist most likely to diagnose and treat HIV/AIDS clients
  • Develop and maintain professional relationships with providers, Florida Department of Health staff in Orange, Osceola and Seminole counties and the HIV/AIDS & Hepatitis Section staff
  • Establish active liaison with local Sexually Transmitted Disease (STD), Tuberculosis (TB), and HIV Counseling, Testing. Linkage, Referral (CTRL) providers. Conduct routine matches (record searches) with PRISM, TB, Health Management System ( HMS) and CAREWare databases, as well as with Case Management Agencies to help identify risks and expanded risk information
  • Conducts active HIV/AIDS surveillance including; reviewing medical records to determine if patients meet the Centers for Disease Control (CDC) case reporting criteria
  • Assists with the development of methods to expand the system for HIV/AIDS surveillance in order to insure 100% reporting of all cases
  • Receive, record, track and follow-up on all HIV/AIDS reports within required timeframes
  • Assist in the completion and compilation of HIV/AIDS surveillance data as it relates to risk exposure and provide feedback to local healthcare providers
  • Ability to effectively communicate both verbally and in writing
  • Ability to compile, organize and analyze data for surveillance activities and the ability to develop reports
  • Ability to hire, train, evaluate individual or groups of people *Ability to plan, organize and coordinate work assignments
  • Comprehensive knowledge of and experience in data collection , entry, analysis and report generation
  • Knowledge of and experience with HIV/AIDS, STD's, Hepatitis and current related issues
  • Knowledge of and experience with HIV/AIDS Surveillance and Testing, Counseling and Referral Services
  • General knowledge of medical terminology
  • Knowledge of and experience in data collection, analysis and report generation
  • Ability to understand and apply rules and maintain confidentiality
  • Ability to work under pressure, me multi-task oriented and meet deadlines
  • Possess strong computer skills and have experience working with Microsoft Office Suite (Word Excel, Access, PowerPoint, etc), PRISM, HMS, Electronic Medical Record Systems
57

Rev Operations & Mgmt Consultant, Ses Resume Examples & Samples

  • The Department’s General Tax Administration program plays a key role in collecting and distributing revenue to state agencies, cities, counties and school districts
  • The Department’s Child Support Program helps children receive the financial support they need when it is not provided from one or both parents
  • The Department’s Property Tax Oversight program oversees and assists local government officials, including property appraisers, tax collectors, and value adjustment boards
  • Two years' experience in the area of recruitment and selection with the state of Florida
  • Two years' experience interpreting policies, procedures, rules, regulations, and/or statutes to employees and/or the public
  • One-year advanced experience using Microsoft Office Suite in an office environment
58

Proj Prog Mgmt Consultant Resume Examples & Samples

  • Identify & Drive reductions in the IFIR, FIR & MDR incident metrics for specific LOB's & Segments. Provide regions with technical quality direction on system type failures
  • Analyse, identify & drive actions to eliminate incident deviations from plan. Drive Global Warranty reduction programs
  • Manage Global & EMEA projects with Tech Support to reduce Parts per Dispatch (PPD) & Dispatch Rate (DR)
  • Manage EMEA wide projects with Tech Support to reduce Repeat Dispatch Rate (RDR) & Customer Replaceable Unit (CRU)
  • Drive Best of Breed (BOB) practices across Service delivery channels to reduce regional variation in metrics
  • Support Global Finance team in forecasting & reporting EMEA incidents
  • MDR Line Of Business owner accountability (e.g. Optiplex)
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Operations & Mgmt Consultant, Ses Resume Examples & Samples

  • A Bachelor’s Degree from a college or university and three years’ professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work
  • A Master’s Degree from a college or university can substitute for one year of the required experience
  • Professional or non professional experience as described above can substitute on a year-for-year basis for the required college education
60

Operations & Mgmt Consultant Mgr Ops Resume Examples & Samples

  • Secure commitment of the collaborative partners that will be utilized throughout the project, including membership on the State Core Advisory Team. Ensure setting, planning and coordination of State Core Advisory Team meetings
  • Formalize management structure/activities for the State Core Advisory Team (e.g. roles and responsibilities, committee structure, decision-making processes, etc.)
  • Facilitate collaboration of all key partners to achieve the goals of the grant including sites funded under this grant, sites with their own grant with SAMHSA, DCF regions, Managing Entities, State Core Advisory Team, project evaluators, SAMHSA, and others
  • Manage the budget in coordination with the grant sites to ensure expenditures align with the grant requirements and that they do not exceed the budget
  • Coordinate and collaborate with the State staff and Local Project Coordinators to provide oversite and technical assistance to ensure performance on grant goals and required reporting
  • Review data looking for opportunities for improvement and provide feedback to grant sites
  • Identify and create opportunities to expand the System of Care model within the existing children’s mental health service delivery system
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Operations & Mgmt Consultant Ii Ses Resume Examples & Samples

  • Do you possess a bachelor degree from accredited College or University, College transcripts will be required for the successful applicant?
  • Do you have verifiable 3 years of supervisory/management work experience with at least 2 years working with the Department of Health?
  • Do you have verifiable 3 years of working experience with the Ryan White Grant funded program?
  • Do you have verifiable 3 years working experience with HIV/STD or Immunizations Programs?
  • Are you willing to work before, during, and/or beyond normal work hours or days in the event of an emergency? This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural? Emergency duties may also include in-state and/or out-of-state