Service Consultant Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

ER
E Roob
Enrico
Roob
6941 Glover Mountain
New York
NY
+1 (555) 847 1687
6941 Glover Mountain
New York
NY
Phone
p +1 (555) 847 1687
Experience Experience
02/2016 present
Philadelphia, PA
Technical Service Consultant
Philadelphia, PA
Technical Service Consultant
02/2016 present
Philadelphia, PA
Technical Service Consultant
02/2016 present
  • May work closely with technology and marketing by providing voice of customer relative to Tyvek® product performance and expectations of product attributes
  • Manage the technical relationship with the distributor; provide information and training to distributors for AkzoNobel’s products
  • Willing to work overtime, overnight, weekends and public holidays as requested
  • Develop distributor technical capabilities through training programs, mentoring and group clinics
  • Work with the account team to build solid strategic relationships with industry leading customers by providing technical expertise through the promotion of AkzoNobel’s products and the creation and delivery of custom service offerings
  • Willing to work with a wide variety of cultures
  • Assist customers in new product use and application by providing product information/support, design and coordination of field trials, data gathering and analysis/reporting as well as analytics
10/2012 01/2016
New York, NY
Field Service Consultant
New York, NY
Field Service Consultant
10/2012 01/2016
New York, NY
Field Service Consultant
10/2012 01/2016
  • Develops and provides on CEU training for customer to improve their overall satisfaction, and workflow
  • Works for consensus and contributes to achievement of work group goals
  • Works with internal partners to build work plan to resolve escalated issues and communicate plan to broker
  • Makes worthwhile improvements to existing programs, and procedures
  • Makes practical suggestions for improving work processes in own area
  • Provides feedback and assists in the evaluation of assigned registered applicant as
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
04/2007 09/2012
Phoenix, AZ
Service Consultant
Phoenix, AZ
Service Consultant
04/2007 09/2012
Phoenix, AZ
Service Consultant
04/2007 09/2012
  • Provide support to Account managers and provide input regarding business development and solution expertise
  • Solicits client suggestions and makes recommendations for improvement to management
  • Provide responsive order management support including order entry, or expediting and shipment information to customers
  • Monitor and analyze account performance and trends to determine adjustments to dealer merchandising in order to achieve results
  • Determine and work with ‘at risk’ accounts, partner with Sales and Dealers to provide Merchandising Action Plans to retain business
  • Proactively make decisions on assigned book of business to help with retention and provide Dealer Customers with the highest ROI possible
  • Monitor and analyze account performance and trends to determine adjustments to dealer merchandising and goals in order to achieve maximum results
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
North Carolina State University
Bachelor’s Degree in Accuracy
Skills Skills
  • Demonstrates solid knowledge of EI and client organization and processes
  • Possesses a proven ability to effectively translate business speak to technical and vise versa to ensure ongoing communication are clearly understood by all parties
  • Demonstrates solid knowledge of the EI technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each
  • Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilitie
  • Good knowledge of industry tools
  • Ability to learn quickly and "think on your feet"
  • Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers
  • A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Strong attention to detail
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1

Service Consultant Resume Examples & Samples

  • Interfaces with Operations Manager, Corporate Technology Development (CTD), COE’s and customers to endure critical operational issues are addressed expediently
  • Is responsible for incident and problem reporting (works in concert with Reporting Analysts to ensure integrity of end result) to ensure trends that have potential to broadly impact at LOB and/or enterprise level are identified and appropriate actions are taken
  • Completes metrics reporting and trending (weekly, monthly, quarterly) for the purpose of communicating to LOB representative and EI executives
  • Is responsible for holding weekly service discussions across more volatile client groups to identify significant issues or exceptional service efforts
  • Ensures business is aware of major changes that affect service and obtains business approval when required
  • Completes updates of major Technology and Operations service level agreements as additions or changes are made to components within the SLA
  • Populates updates as received as per Key Performance Indicators (KPI) into VIATIL
  • Follows service restoration, and ensures post-mortem for root cause analysis is performed to ensure issues are addressed
  • Provides recommendations to the business during service disruption and temporary bypass scenarios to help identify the best solution for both the business and operations (EI)
  • Participates in System Recovery Teams and Technical recovery Teams as required, representing the business while providing impacts and updating the client
  • Follows the ITIL process in reporting incidents and problems to ensure a consistent approach is taken in managing issues
  • Participates in regular customer service reviews to share service insight and gain client perspective of the service provided
  • Is available 24/7 for critical issues having business implications to ensure client interests are appropriately represented
  • Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 7 to 10 years of technical experience in an IT environment
  • Demonstrates solid knowledge of EI and client organization and processes
  • Possesses a proven ability to effectively translate business speak to technical and vise versa to ensure ongoing communication are clearly understood by all parties
  • Demonstrates solid knowledge of the EI technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes utilized for each
  • Possesses advanced analysis and decision making skills
  • Possesses advanced strategic thinking
  • Displays advanced communication skills
  • Is effective with all levels, internal and external, to the organization
  • Maintains solid relationships with customer and COEs
  • Is comfortable in business or technical discussions
  • Maintains objectivity and does not turn technical issues into personal issues
  • Works independently and /or through a team
  • Identifies opportunities for process improvement, client and technical support
2

Processing Service Consultant Resume Examples & Samples

  •  To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits
  •  To implement system to ensure that the product meets the needs of the service area, liaising with project managers
  •  Participates in potential Clients meeting to provide expert HR and Service advices
  •  To provide additional functionality to the business by using the appropriate tool sets to enhance applications and develop reports, workflows, and forms and/or new functions
  •  Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
  •  Investigate and resolve problems of ADP application
  •  Identify solutions to work around open issues / problems that are under investigation or pending resolution
  •  Document, and track, case histories, issues, and actionable steps taken
  •  Improve documentation of support policies and procedures
  • Able to work independently and efficiently to meet deadlines. ·  Able to promptly answer support related email, phone calls and other electronic communications. ·  Self motivated, detail-oriented and organized. ·  Proficient in HR applications with above 3 years experience·  Experience with SQL server or Oracle, familiar with SQL statement·  Excellent communication (oral and written both in English & Chinese), interpersonal, organizational, and presentation skills.  Bachelor degree or above in computer science or HR Management or related  
3

Service Consultant Resume Examples & Samples

  • Work in conjunction with Sales team as a key business partner with an in depth understanding of assigned Sales Consultants’ expectations, challenges, and opportunities as well as assigned dealerships processes and expectations
  • Develop and continually strengthen relationships with assigned Sales Consultants to ensure that dealers are provided unparalleled service, account performance and ROI
  • Monitor and analyze account performance and trends to determine adjustments to dealer merchandising in order to achieve results
  • Determine and work with ‘at risk’ accounts, partner with Sales and Dealers to provide Merchandising Action Plans to retain business
  • Demonstrate ownership of assigned accounts and provide responsive and timely support and resolution for Sales Consultants and Dealer Customers
  • Proactively make decisions on assigned book of business to help with retention and provide Dealer Customers with the highest ROI possible
  • Maintain a strong knowledge of AutoTrader.com applications, product suites, customers and reporting capabilities
  • Foster a partnership with Sales Consultants and District Sales Manager; communicate operational status and activity on shared accounts
  • Generate performance reports, account audits and value presentations in support of Sales Team
  • HS Diploma or GED equivalent is required; Bachelor’s degree is strongly preferred
  • Experience with internet automotive advertising and related applications and tools required
  • Experience working in an automotive dealership environment is preferred
  • 3+ years experience in a customer focused, account management, environment required
  • 1+ year proven experience coordinating, managing and prioritizing tasks in a deadline driven environment required
  • Proven experience and demonstrated ability to work in an independent, goal oriented environment required
  • Proven experience and demonstrated ability to build and maintain cross-departmental, multi-functional and collaborative relationships required
  • Proven experience and demonstrated ability to analyze customer problems and trends to offer suggestions and recommendations for improvement and success required
  • Demonstrated, advanced skills in relationship management, communication (verbal, written, phone and email) and interpersonal skills required
  • Proven ability to effectively work with sales and all levels of dealership staff
  • Exceptional listening skills and demonstrated ability to detect problem/risks in a remote relationship
  • Advanced analytical skills, flexibility, and real-time problem-solving while interacting with customers is required
  • Proficiency in using CRM systems
  • Experience using complex reporting systems; ability to learn proprietary systems
  • Strong knowledge and experience with business software applications including MS Office Suite (Word, Power Point, Excel) required
  • Ability to travel as necessary, anticipated at 10%
4

Business Banking Service Consultant Resume Examples & Samples

  • High school diploma (or equivalent) is required
  • 6 months+ customer service experience, preferably in a call center environment
  • Empathetic, the ability to engage customers with empathy
  • Engages customers emotionally
  • Simple problem solving skills
  • Ability to process common service requests
5

Card Service Consultant Resume Examples & Samples

  • 2+ years of customer service experience is required
  • Effective Communication and Listening skills
  • Customer Focus
  • Process Adherence
  • Working Efficiently
  • Synthesize Information
  • Adapt to change
  • Learning on the fly
  • Decision quality
  • Self-knowledge
  • Issue diffusing
6

Audit Service Consultant Resume Examples & Samples

  • 3 - 5 years of prior experience in a similar role
  • Experience with SQL queries and RDBMS concepts
  • ITIL Foundation trained / certified
  • Familiarity with Six Sigma methodologies
  • Graduate degree in any discipline. Engineer/ MCA / MBA (pursuing) would be preferred
7

Professional Service Consultant Data Protection Solutions Resume Examples & Samples

  • To provide PS engagement (scoping and implementation) support for Dell Software Group Data Protection solutions via the telephone and on client site
  • Managing Proof-of-Concept engagements throughout the entire sales cycle
  • Represent Dell Software Group Date Protection solution offerings at relevant trade shows and user groups
  • Minimum of 2 - 3 years of successful experience in administrating or managing an environment using enterprise-class Data Protection software
  • Ability to present and discuss current technology as it relates to Data Protection at all levels of customer contact, including high level execs
8

Associate Service Consultant Resume Examples & Samples

  • Research complex situations, set customer expectations, and define the actions necessary to resolve the situation Assume ownership of the inquiry and see it through to a timely resolution
  • Actively participate in customer service training and other training to remain current with operational policies and procedures
  • Work to accommodate resolution outside of normal procedures when necessary
  • Utilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership
  • Assist in the resolution of escalated issues
  • 3 years of financial services experience required, investment services preferred
  • 2-3 years of LPL experience in the Service Center or another customer facing department within LPL 3+ years of previous customer service experience
9

Associate Service Consultant Resume Examples & Samples

  • Communicating directly with our clients (Financial Advisors/Professionals) by phone for up to 90 percent of your day
  • Educate clients on the use of technology to monitor, maintain, and service their operational needs
  • Assume ownership of inquiries and see them through to a timely resolution
  • Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest
  • Actively participate in training to remain current with operational policies and procedures
  • Drive customer experience to high levels of satisfaction by adhering to our corporate values
  • Associate's degree required, Bachelor's degree preferred
  • Requires a minimum of 2 years of financial services
  • At least 1 year of previous customer service is required, preferably in a call-center environment
  • FINRA licenses preferred
  • Strong customer focus, excellent communication skills, a strong work ethic, and extremely organized
10

Associate Service Consultant Ias Resume Examples & Samples

  • Assume ownership of the inquiry and see it through to a timely resolution
  • Communicate with internal departments to improve processes and timely processing
  • High School diploma or equivalent required, Bachelor's degree preferred
  • 1-2 years of financial services experience required, investment services preferred
  • Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized
11

Clearing Service Consultant Resume Examples & Samples

  • 2+ years of relevant experience
  • Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills
  • Ability to build and maintain strong, positive relationships and influence others without having direct leadership accountability
  • Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment
  • Previous operations, processing or customer service experience
  • Product-specific or financial services industry
  • Experience working in a Lean environment
12

Assoc Service Consultant Resume Examples & Samples

  • Research complex situations, set client expectations, and define the actions necessary to resolve inquiries
  • Communicate operational and financial industry policies and procedures
  • Communicate with internal departments to ensure we meet our clients expectations for timely service delivery
  • 2 or more years of financial services experience required
  • 1 or more years of previous customer service required
  • FINRA license preferred
  • Associates degree required, Bachelors a plus
  • Demonstrated effective use of consultative skills, PC Skills and system knowledge
  • Proven track record in relationship management and customer satisfaction
  • Ability to work with all levels of clients, management and employees
13

Clearing Service Consultant Resume Examples & Samples

  • Researches and provides problem resolution for routine and/or escalated issues, including investigating the problem, completing necessary steps to resolve the problem, and communicating the status and resolution of the issue to necessary internal and/or external partners
  • Coaches peers on processes, procedures and issue resolution. Accountable for process documentation and assists with the training of staff. Responsible for metrics tracking, data analysis, process mapping and process improvement
  • Participates in business-driven projects and initiatives and in many cases serves as the subject matter expert
  • Previous mutual fund operations experience
14

Clearing Service Consultant Resume Examples & Samples

  • Duties include processing/resolving BAU and escalated income and withholding reconciliation breaks, supporting the Department Manager and team on a daily basis and the ability to back up/cover duties as needed. This person will also be tasked with identifying and implementing process improvements to create ongoing efficiencies. This includes process documentation, updates, and completion of BAU and backlog projects
  • Responsible for metrics tracking, data analysis, process mapping and process improvement along with ensuring that all processes are documented, maintained and made available to the team
  • Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned. Integrating LEAN methodology into day to day operations and becoming a Champion for the department
  • 1+ years of relevant operations or service experience
  • Strong data analysis skills using Excel or Access required
  • This individual must be a self starter, be able to work in a fast paced environment, handle multiple priorities at once, pick up new tasks quickly and implement them effectively
15

Clearing Service Consultant Resume Examples & Samples

  • High School diploma or equivalent required
  • 1+ year of relevant operations or service experience
  • 1+ years of brokerage cost basis reconciliation experience
  • College Degree
16

Service Consultant Resume Examples & Samples

  • Casual opportunity available
  • Cuba and Rangitikei Street Branch in Palmerston North
  • NZ's Biggest Bank
17

Service Consultant Resume Examples & Samples

  • Based in Bethlehem Branch, Tauranga
  • Fixed term opportunity for 12 months
  • Jumpstart your Banking Career!
18

Service Consultant Resume Examples & Samples

  • Mandarin and/or Cantonese Language Essential
  • Casual opportunity at Pakuranga, Auckland
  • Mandarin and/or Cantonese language essential
19

Service Consultant Resume Examples & Samples

  • Jump start your Banking career
  • 20 hours per week, Monday to Friday
  • Busy Parnell Branch
20

Digital Self Service Consultant Resume Examples & Samples

  • Analyze the external marketplace, customers, competitors and technology trends to stay abreast of a rapidly changing digital and service landscape
  • Identify and prioritize potential new digital application and enhancement opportunities based on customer feedback and leading trends in the marketplace
  • Develop deep customer understanding, particularly around how customers use various digital channels for their self-service needs throughout the customer journey and then identify new innovative solutions to solve unmet customer needs and improvements to address pain points
  • Identify and track key success metrics (e.g., adoption, usage, first try resolution and customer satisfaction) for each digital application and utilizing each application’s metrics to make informed decisions
  • Own customer/feature prioritization across the customer experience & actively contribute to technology prioritization to drive the highest value for customers
  • Candidate must hold a Bachelors degree in Marketing or a related business field
  • Previous experience in digital self-service, using metrics and voice of the customer feedback to understand how customers interact with digital applications for their needs and making informed decisions on enhancements to increase adoption and engagement and avoid calls
  • Detail oriented; able to care for multiple tasks and priorities
  • Preferable customer digital application experience and/or strong customer experience focus
  • Preferable knowledge of backend systems and connections
  • Preferable knowledge of working in a content managed system/environment
  • Must have demonstrated success of leading digital application strategy and execution from concept to launch
  • Ability to lead, influence and inspire cross-functional groups
  • Have an entrepreneurial mindset, bias for action and a passion for delivering great customer experiences
  • Strong technical understanding of digital technologies and trends
  • Possess well-developed business judgment which permits the creation of meaningful insight from potentially disparate findings. The ability to think creatively and across the enterprise about solutions is a key success factor in the role
  • Demonstrate a passion for ownership through a track record of successfully achieving results in a complex work environment. Tenacity and resourcefulness are essential
  • Have strong project management skills, including a proven ability to think end-to-end, establish priorities, manage long-term projects, and manage multiple projects simultaneously. A track-record of achieving results is critical
  • Working knowledge of Agile and Waterfall methodologies
  • Have strong communications (written/verbal) and presentation skills
  • ** Please click link below to learn more about Humana's Digital Team ****
21

Service Consultant Resume Examples & Samples

  • Mandarin and/or Cantonese Language Required
  • Weekend work (Saturday and Sunday) - 15 hours per week
  • Mandarin and/or Cantonese language skills required
22

Service Consultant Resume Examples & Samples

  • Based in Rangiora
  • 25 hours per week, Monday to Friday
  • Opportunity to kick-start your career!
23

Casual Service Consultant Resume Examples & Samples

  • Opportunity to kick-start your career in banking
  • Fast Paced Tourist Destination
  • Casual opportunity at Queenstown branch
24

Senior Service Consultant Resume Examples & Samples

  • Banking experience essential
  • Proven customer service experience
  • Strong People Skills
  • Excellent Time Management
  • Handle large work volumes with complex transactions
25

Service Consultant Resume Examples & Samples

  • Providing the best possible experience for our customers with an outstanding level of service
  • Building a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
  • Actively contributing to the achievement of targets. 
26

Casual Service Consultant, Biloela QLD Resume Examples & Samples

  • Customer driven and sales oriented
  • Proactive, shows initiative
  • Role models a strong customer focus, preferably with retail and/or sales experience
  • Active user and promoter of technology
  • Ability to multi-task, highly adaptable to change and ambiguity
  • Tier 2 Accreditation
27

Service Consultant, Hurstville Sydney NSW Resume Examples & Samples

  • Please note that there are five vacancies available
  • Two roles available for 33.5 hours per week
  • Two roles available for 25 hours per week
  • One role available for 37.75 hours per week
28

Service Consultant, Contact Center Resume Examples & Samples

  • Associates Degree preferred; High School/GED required
  • Minimum 2 years total customer service experience requiring extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
  • Bi-lingual – ability to speak in Spanish/English is required; ability to read and write in Spanish/English is preferred
29

Service Consultant New Zealand Contact Centre Resume Examples & Samples

  • Previous experience working in a customer focussed and target driven environment such as Retail/Hospitality/Call Centres
  • Clear, well-spoken phone manner
  • A resilient manner and empathetic nature
  • The desire to learn and improve in an ever changing environment
30

Service Consultant Resume Examples & Samples

  • Develop and continually strengthen relationships with assigned District Sales Managers to ensure that assigned clients are provided unparalleled service, account performance and ROI
  • Monitor and analyze account performance and trends to determine adjustments to dealer merchandising and goals in order to achieve maximum results
  • Determine and work with ‘at risk’ accounts, consulting with dealership clients and partnering with Sales to retain business
  • To ensure effective set-up and execution of key activities in the on-boarding process of new client accounts
  • Deliver high-impact educational content through webinar-based training sessions to clients effectively presenting client tools, Autotrader and KBB products in a clear manner
  • Demonstrate ownership of assigned accounts and provide responsive and timely support and resolution for Sales Consultants and Dealer Client Customers
  • Maintain a strong knowledge of AutoTrader and KBB applications, Cox Media product suites, customers and reporting capabilities
  • Generate performance reports, account audits, value presentations, and executive summaries for clients and in support of Sales Team as needed
  • Engage and participate in the exchange of best practices across entire Service Plus team
  • Able to travel as necessary, anticipated at 10%
31

Service Consultant Resume Examples & Samples

  • You are a people person that can build rapport quickly
  • You have some degree of cash handling experience
  • Experience with working in a team based environment
32

Technical Service Consultant Resume Examples & Samples

  • Strong knowledge of cardiac anatomy and physiology
  • Strong understanding of Cath lab products, equipment and procedures
  • 3+ years of clinical experience or 4 years medical device experience
  • Advanced oral communication
  • Process coordination
  • Time management
  • Capable of multitasking and working cross functionally
33

Business Service Consultant Resume Examples & Samples

  • Support customers, sales representatives, and business support consultants with: order processing; provisioning; customer account, service, and feature updates (moves, additions, changes, and deletions); and online self-service applications
  • Receive, track, and process orders and updates while obtaining missing information from requesters, public databases, internal references, or customer contact
  • Ensure pricing and information is correct, accurate, complete, and in compliance with company policy
  • Work with customers, and internal groups to identify and resolve issues within agreed service levels
  • Meet personal performance measures including: service levels; quality assurance, minimal error rates; issue resolution times; reporting; and internal and external customer satisfaction
  • Recommend improvements to meet changing business, customer, and sales requirements
  • Maintain knowledge of the Rogers & iquest products and services
  • Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Respond to new order status and scheduling enquiries by ensuring pricing is in accordance with company policy or obtain management sign-off for exceptions
  • Maintain Firm Order Commitment (FOC) database and publish daily updates
  • Report on pricing anomalies, sales revenue processed, compensation, process compliance, and order processing service levels
  • Business acumen; able to communicate well with business partners and internal departments
  • Business account, customer service, sales, or relationship management experience an asset
  • Excellent knowledge of: SGI, Vision21, OE/OM, AS400, Siebel and other RTI tools an asset
  • Computer skills proficient in Microsoft Outlook and Microsoft Excel
  • Able to effectively communicate both written and verbally
  • Able to work independently and as part of a team
  • Excellent time management and prioritization skills including the ability to multi-task
  • High level of attention to detail and excellent follow up skills
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
  • Experience in a telecommunications role
  • Post-secondary diploma/degree an asset
34

Technical Service Consultant Resume Examples & Samples

  • In conjunction with the small sales team, insures that distributor and end-user customers are properly trained on the use and application of AkzoNobel products, services and equipment
  • Performs field audits of existing systems to ensure recommendations are understood and followed
  • Work with the account team to build solid strategic relationships with industry leading customers by providing technical expertise through the promotion of AkzoNobel’s products and the creation and delivery of custom service offerings
  • Assist customers in new product use and application by providing product information/support, design and coordination of field trials, data gathering and analysis/reporting as well as analytics
  • Establish a network across AkzoNobel’s technical organizations in order to identify technologies that are potentially relevant to AkzoNobel’s customers
  • Investigates, researches and resolves problems related to product performance and system selection to ensure customer satisfaction
  • Assists in the authorizing of product profiles, product testing and trials and maintain records on testing, systems approvals and the auditing of existing accounts to ensure proper documentation
  • Minimum 5 years experience in a technical related role in the Vehicle Refinishes, Automotive or Coatings industry in a technical related role
  • Knowledge of commercial truck/large application/refinishing products and procedures preferred
  • Strong communications skills; oral/written, presentations, public speaking and one to one negotiations
  • Able to travel approximately 50% of the time
  • Proficient with Microsoft Word, Excel, PowerPoint
  • Must possess a valid Driver's License
35

Service Consultant Resume Examples & Samples

  • Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned. Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer
  • Research product, order and service inquires to provide timely, accurate and complete resolution. Use assigned autonomy to override established policy and issue compensation and/or discounts when required to create customer satisfaction. Maintain confidentiality regarding customer information for security and privacy purposes,
  • De-escalate problem calls and try to resolve before escalating calls as appropriate to Internal Help Desk or Supervisor
  • Create and maintain accurate records on all calls using tracking software during the call. Make proper and consistent use of tools and reference materials in researching issues and providing solution. Appropriately assign unresolved issues to the correct resolving groups via case management system
  • Meet assigned key performance measures such as first contact resolution, call quality, ticket quality, call handle time, customer satisfaction and others
  • Suggest process improvements to update, simplify, and enhance processes, procedures, and technologies
  • Consistent regular scheduled attendance and punctuality are considered an essential function of this job
  • Minimum 1-2 years total contact center customer service experience with extensive telephone customer interaction in a high-volume, metrics-driven contact center environment
  • Previous experience documenting calls in a case management, ticketing or CRM systems is required
  • Must demonstrate above average written communication skills along with professional speaking skills
  • Prior Email experience in Contact Center very helpful
36

Professional Service Consultant Resume Examples & Samples

  • Advance level programming in C/C++, and TCP/IP Socket Programming
  • Proficient in C# .NET, VC++.NET
  • Front End development on Windows using VC++ and Visual Basic
  • Experience with ASP.Net applications
  • HTML5/JavaScript/CSS3 experience will be advantageous
  • Database design and programming with MS SQL is a plus
37

Assoc Service Consultant, AOE Trading Resume Examples & Samples

  • Phone support for over 14,000 advisors required to use Annuity Order Entry electronic platform with a detailed focus on service, accuracy, and satisfaction. Offer education and guidance around the order entry system to improve and enhance the Advisor experience
  • Troubleshooting system issues and offering solutions for timely order entry. Work with internal and external business partners to ensure effective problem resolution
  • Monitor pending trades for funds availability, approve eligible transactions, and communicate with FAs on trade inquiries
  • Taking a proactive role in system testing in order to assure successful system upgrades throughout the course of the year
38

Technical Service Consultant Resume Examples & Samples

  • Responsible for the installation of the Hotel Systems product suite and its Oracle platform
  • Install, configure and test all peripheral interfaces to 3rd party vendor systems, such as Call Account Systems, Point of Sales Systems, Door-lock Systems etc
  • In-depth knowledge on hotel systems, Oracle database and various interfaces
  • Impart knowledge and best practices for on-going system maintenance
  • Obtain and retain certification in the most current version of Oracle database administration
  • Participate in quality assurance of new product and/or version release software when required
  • Submit timely and accurate project status and other required reports
  • Maintain customer’s satisfactory within and beyond our organization
  • Show competent in and out of projects
  • Provide technical consultancy on different perspectives
  • Analytical problem solving skills
  • Able to work effectively with internal & external customers at all levels
  • Ability to work unsupervised
  • Creative thinking abilities to create new ideas and think 'outside the square'
  • Team player in both the local office and wider company teams
  • Ability to work under stress
  • Flexibility with people and time
  • Determination to get the job done to time
39

Service Consultant Resume Examples & Samples

  • Responsible for proactively resolving service inquires received via telephone, email or written correspondence from internal and external clients
  • Provides professional and courteous service including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels
  • Gathers, researches, analyzes and documents policy information to provide accurate information to clients
  • Works closely with various departments to answer inquiries and coordinates resolution
  • Solicits client suggestions and makes recommendations for improvement to management
  • Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary
  • Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads
  • Proactively conducts conservation efforts to retain business
  • Analyzes trends in requests from clients in order to identify risk to the Company, including, but not limited to, anti-money laundering, privacy concerns and unethical practices
  • Proactively conducts outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely
  • Assists walk-in clients with premium payments and balances cashbox
  • Remains current on all industry product and company knowledge
  • Performs other duties as assigned by management
  • Proven experience handling and effectively resolving client problems. Must provide examples of strong customer service skills
  • Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations
  • Possesses and displays excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, dictation and style. Ability to prepare correspondence, reports and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills
  • Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis
  • Must cite examples of experience working in a demanding environment with heavy volume and multiple tasks
  • Demonstrated experience identifying problems arising from client relations issues and policy/procedure changes, etc., and providing effective recommendations to resolve
  • Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions
  • Demonstrated experience working effectively within a team
  • Must provide examples from working experience of going above and beyond the call of duty to assist team members
  • Proven experience effectively articulating information to clients in a patient and understanding manner while managing multiple tasks
  • Must provide examples from work experience demonstrating flexibility to meet department and client needs
  • Demonstrated efficiency in navigating through multiple computer system applications
  • Working knowledge of word processing applications
40

Clearing Service Consultant Resume Examples & Samples

  • Primarily supporting and performing the functions below for offshore team along with Assignments, quality check, billing, vendor performance management support
  • Responsible for timely and accurate resolution of routine and/or escalated production issues. Provides guidance, coaching and indirect leadership to peers on business processes, policies, and issue resolution. Accountable for documenting processes and assists with the training of staff. Serves as a subject matter expert for various business-driven initiatives
  • Responsible for supporting the day to day operations of the Clearing Cost Basis Team including processing, reconciling cost basis exceptions. Works with both internal and external business partners to research and resolve issues in an accurate and timely manner. Ensure processing of transactions follow industry rules/regulations and internal compliance procedures
  • Supporting the Department Manager, Business Analyst and team on a daily basis and the ability to back up/cover duties as needed. This includes metrics tracking, data analysis, process mapping and process improvement along with ensuring that all processes are documented, maintained and made available to the team
  • Run various reports on access databases to provide operational processing information and take action as appropriate. Participate in various ad hoc responsibilities and project requests, as assigned
41

Service Consultant Resume Examples & Samples

  • Build a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
  • Proactively discuss the banks products and services to enhance their overall banking experience
  • Contribute to the achievement of sales targets Contact Centre KPIs
42

Service Consultant Resume Examples & Samples

  • Responsible for creating and driving their sales pipeline. Capture leads outside of specialization and use closed-loop lead management to ensure assignment and follow- up by others
  • Maintain knowledge of competitors in account to strategically position HP's products and services better
  • Use specialty expertise to seek out new opportunities and expand and enhance existing opportunities to build the pipeline in and drive pursuit
  • Provide support to Account managers and provide input regarding business development and solution expertise
  • Development of quota objectives and future direction for defined product category
  • Some specialists also responsible for selling outsourcing deals
  • Establish a professional, working, and consultative, relationship with the client, up to and including the C-level for mid-to-large accounts, by developing a core understanding of the unique business needs of the client within their industry
  • May invest time working with and leveraging external partners to deliver sale
  • For Services Consultants: Focus on growing contractual renewals for mid-to-large accounts with more complexity, to higher- total contract-value renewals
  • Directs or coordinates supporting sales activities
  • University or Bachelor's degreeDirectly related previous work experience
  • Demonstrated achievement of progressively higher quota, diversity of business customer, and higher level customer interface
  • Extensive selling experience within industry and on similar products
  • Typically 8-12 years of advanced sales experience
  • Project management skills required
  • 2-3 years of product sales in the desired specialty
  • Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions
  • Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling
  • Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit
  • Understands the role of IT within area of specialization and how HP's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilitie
  • Account planning and accurate account revenue forecasting skills
  • Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities
  • Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position HP as the preferred vendor for meeting all business needs
  • Establishes a professional working relationship, up to the executive level, with the client
  • Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals
  • Demonstrates high service or product knowledge and professionalism in researching and sharing service-related information with account teams and customers
  • Deep knowledge of products, solution or service offerings as well as competitor's offerings
  • Understands how to leverage HP's portfolio and change the playing field on our competitors
  • Utilizes Siebel as an expert and accurately forecasts business
  • Understands and sells high value software solutions
  • Understands selling of services sales
  • Leverages services as part of strategic product sales
  • Maintain expertise of industry trends, associated solutions, and key partner/ISV solutions
  • Maintains expertise on IT at all levels - new applications, maintenance, typical budgets of the CIO's, typical objectives, measures, metrics
43

Service Consultant Resume Examples & Samples

  • Management of customers, orders and logistics
  • Implement account servicing strategies for assigned accounts
  • Principal liaison with marketing and sales for products and customers, and for multiple product lines & sites
  • Coordinate with division planners and production schedulers on delivery times for orders received
  • Implementation of marketing programs for assigned accounts
  • Support all aspects of customer service including color match requests, pricing coordination, order entry, and coordination of shipments
  • Initiate and implement initiatives which improve customer service and response times
  • Candidate must have minimum 2 - 5 years customer service experience; manufacturing environment is a plus or commensurate experience in an administrative support role with direct customer contact
  • Familiarity with Electronic Data Interface (EDI) ordering preferred
44

Service Consultant, Royal Oak Resume Examples & Samples

  • Thursday - 10:30AM - 7:30PM
  • Sunday - 9:30AM - 4:30PM
  • Mandarin or Cantonese speaking is essential
  • Good customer service and meeting sales targets
45

Field Service Consultant Resume Examples & Samples

  • Relevant degree or diploma
  • Administration in an office environment would be an advantage
  • Honest and ethical
  • Must be computer literate at an intermediate level
  • MS Windows
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • IPad knowledge
  • Lateral thinker and solution orientated
  • Motivation, drive, commitment
  • Must be willing to work after hours when required
46

Service Consultant, Whangarei Resume Examples & Samples

  • Monday – 11:00 – 2:30PM
  • Thursday – 12:30PM – 5:00PM
  • Friday – 12:30PM – 5:00PM
47

Associate Service Consultant Resume Examples & Samples

  • Research complex situations, set customer expectations, and define the actions necessary to resolve the situation
  • Answer 60 - 80 incoming calls per day from Advisors, Clients, and other members of the firm
  • 1-2 years of previous customer service experience
  • 1-2 years of financial services experience required, investment services experience preferred
  • Series 7 strongly preferred, but not required
48

Local Service Consultant Resume Examples & Samples

  • This is an account servicing position that is consultative in nature
  • You are expected to consistently meet or exceed servicing plan goals by retaining Epsilon product portfolio to targeted clients; dealerships and dealer groups in assigned market area
  • Conduct full needs assessment and recommend opportunities as appropriate while demonstrating extensive product knowledge
  • Provide exceptional problem resolution by implementing solutions to dealerships’ needs
  • This individual will actively participate in customer concern resolution and account cancellations along with performing other related corporate required duties
  • Actively participate in customer concern resolution and cancellation turnaround attempts with maintaining consistent support and service to existing clients. Solve existing issues and determine solutions to prevent further concerns
  • Assist with the rollout of new programs/products by reviewing all material for accuracy and providing feedback for improvement
  • Improves product knowledge of new and existing products through self-study and usage of available resources
  • Report daily on all activity with detailed, accurate entries in Salesforce.com of visits, issues, phone/email actions and any other pertinent client interactions
  • The Position provides the availability of overnight travel to better facilitate efficient, effective management of the territory. Associates are expected to meet all position requirements regardless of whether overnight travel is utilized
  • Establish and maintain professional relationships with local Manufacturer field representatives within the given territory
  • Respond to management requests for information and follow up to support communication as required
  • Represent Epsilon at appropriate trade shows, conventions and conferences in a professional manner which enhances and portrays in the best possible light in the marketplace
  • This position is salary plus car allowance
  • Valid and unrestricted Driver’s License, required
  • Appropriate vehicle insurance, required
  • Clean driving record, required
  • Bachelor’s degree, preferred
  • Customer Service Experience, required
  • Automotive Experience, desired
49

Senior Global Service Consultant Resume Examples & Samples

  • Servicing and consulting of complex international insurance solutions for Financial Lines, including Directors & Officers Liability and Professional Indemnity as well as other lines of business such as Corporate Accident & Business Travel
  • Lead or support continuous improvement projects within the team, including coordination with the different units involved: underwriting, IT, operations, etc
  • Be the point of contact for central communication and problem solving between the producing and receiving environments
  • Business Administration/Management, Law or Economics bachelor degree
  • Experience in international insurance business of at least 3 years
  • Experience in Financial Lines and/or Liability products is a plus
  • Experience in Project Management
  • Knowledge of cross-border insurance topics
  • Knowledge of Reinsurance set up within international insurance environments (Captives and Co-insurance)
  • Know-how of international networking, processes and standards in a global insurance company
  • Advanced level of excel and power point
  • Fluent in English. Other languages are a plus
  • Flexibility about work timetable, in turns from 7:00 to 21:00, because of our worldwide services
50

Junior Global Service Consultant Resume Examples & Samples

  • Servicing and consulting of international insurance solutions for Financial Lines, including Directors & Officers Liability and Professional Indemnity as well as other lines of business such as Corporate Accident & Business Travel
  • Closely working together with our Global Underwriting Manager to globally implement new propositions, to review wordings with Zurich receiving network offices and to maintain current wordings
  • Maintenance and creation of several product specific guidelines to enhance collaboration with our internal stakeholders
  • Business Administration/Management, Laws or Economics bachelor degree
  • Know-how of international networking, processes and standards. To have an international Work/Erasmus experience will be a plus
  • Effective problem solving and networking
  • Good communication and negotiation skills
  • Global, multicultural mindset
  • Flexibility to work in both a team environment and independently
  • Flexibility about work timetable in turns from 7:00 to 21:00 because of our international services
51

Clearing Service Consultant Resume Examples & Samples

  • 3+ year relevant experience in operations, processing or service related environment
  • Series 7 license
  • Product-specific or financial services industry experience
52

HPC Technical Service Consultant Resume Examples & Samples

  • Assist the business in identifying technical needs and opportunities
  • Prepare competitive technical proposals and recommendations for HPC catalyst
  • Carry out technical negotiations with customers
  • Proactively monitor and evaluate HPC unit operations and catalyst performance, with the aim to increase unit performance and customer satisfaction
  • Perform technical services, like unit loading/start-up, unit monitoring, catalyst
  • Prepare competitive technical proposals and recommendations for HPC catalyst applications to existing and potential customers with the aim of selling catalyst
  • Convince customers to choose the proposed solution
  • Proactively monitor and evaluate HPC unit operations and catalyst performance, with the aim to increase unit performance and customer satisfaction ultimately resulting in repeat business
  • Perform technical services, like unit loading/start-up, unit monitoring, catalyst lifetime prediction and troubleshooting
  • Perform studies for customers to optimize and improve profitability of their hydroprocessing units
  • Maintain and improve calculation models
  • Prepare and present technical papers at seminars and congresses
  • Prepare catalyst performance data for UOP for the design and revamp of hydroprocessing units
53

Printing & Copying Partner Service Consultant Resume Examples & Samples

  • Proactive Support
  • Experience working across organizations
  • Process improvement and process implementation experience, especially with complex, distributed systems. Project Management Professional or Lean Sigma Black Belt certification preferred
54

Technical Partner Service Consultant Resume Examples & Samples

  • Provide a single point of contact for service managers at major partners deploying and supporting HP’s Channel Partner portfolio (A3 LaserJet and PageWide)
  • 7 plus years of support, engineering, and technical experience with office copiers and office printing providers. Preferred to have additional experience with scanners, printers, MFPs, and similar products
  • Industry Knowledge
55

Funeral Service Consultant Resume Examples & Samples

  • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources
  • Travels through assigned territory to call on regular and prospective customers to solicit orders or talks with customers by phone
  • Displays or demonstrates product, using samples or catalog, and emphasizes features and benefits
  • Quotes prices and credit terms and prepares sales contracts for orders obtained
  • Estimates date of delivery to customer, based on knowledge of production and delivery schedules
  • Prepares reports of business transactions and keeps expense accounts
  • Instructs employees or purchasers in use of merchandising systems
  • Manages the Merchandising System installation and assortment selection process
  • Sells and promotes the Merchandising System and the accompanying products
  • Assists in collecting past due accounts and in helping funeral homes finance purchases
  • Enters new customer data and other sales data for current customers into computer database
  • Develops and maintains relationships with purchasing contacts
  • Directly manage all aspects of sales territory with minimum need for constant supervision
  • Successfully and consistently achieves all sales quotas
  • Represents York in a positive manner to the death care industry and trade organizations
  • Investigates and resolves customer problems with deliveries
  • Attends state and regional trade shows
56

Service Consultant Resume Examples & Samples

  • 5+ yrs of experience in Cash/Client Service
  • Good communication skills (written and verbal)
  • Excellent customer focus
  • Focus towards risk management
  • Relationship management skills
  • Good knowledge of Cash products and Client Servicing
57

IT Service Consultant, Veeva Resume Examples & Samples

  • Being up-to-date with technologies
  • Basic programming and scripting
  • Knowledge of Salesforce.com (SFDC),
  • Experience in databases and data management,
  • Experience in XML/HTML
  • Experience in Informatica PowerCenter
  • Experience in service management
  • Knowledge of ITIL
  • Providing support for Veeva CRM systems,
  • Cooperating with business users from all around the world,
  • Managing KPI’s
  • Knowledge management
58

IT Service Consultant, Argus Resume Examples & Samples

  • Experience in working with relational Databases (e.g. SQL Server or Oracle) and ability to develop SQL queries,
  • Degree in computer science or related field,
  • Proven experience in working and supporting tickets processes,
  • Background of large scale support (24/7),
  • English skills (B1/B2)
  • Basic programming skills (preferably C#) are advantage,
  • Ability to work across boundaries, i.e. Japan,
  • Highly developed communication skills
  • Ensures continuity of business execution through ensuring production applications are: fitting for purpose and support the evolving business processes and they meet an agreed Risk Profile (aging of technologies, controlled regarding regulated applications, aligned with business continuity)
  • Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds, as necessary across 2-3 business processes/services and associated applications (5-15+ applications), supporting large user populations, across multiple business units/geographies), or support business critical processes
  • Participates in troubleshooting in applications across multiple technology domains and business areas
59

IT Service Consultant, Labware Resume Examples & Samples

  • Understanding of LIMS/ELN solutions,
  • Degree in Life Science - Biology, Chemistry or Pharmacy background,
  • Excel expertise, including Macro development,
  • Ability to learn new concepts, systems and software independently and quickly
  • An interest in IT
  • Knowledge of Labware and/or the industries that use Labware,
  • Experience in databases querying, mainly SQL,
  • Experience of application management, operations, and/or support including knowledge and experience of ITIL Support Processes, like Incident, Problem and Change Management,
  • Software development experience,
  • Knowledge of GxP,
  • Experience in analytical chemistry would be beneficial
  • The development of ELN templates to support the Pharmaceutical R&D Business,
  • Makes reports and works close with Excel,
  • Lead and champion continuous improvements that improve end-user experience, reduce risk and/or lower the cost of ownership of the overall business process/service on an ongoing basis
  • Carries out work with minimal supervision balancing conflicting priorities and needs,
  • Provides the linkage of technology and business process understanding to quickly restore service, including the creation of facile and creative workarounds
60

IT Service Consultant, Labware Resume Examples & Samples

  • An IT support and/or service management background,
  • Knowledge and experience of ITIL Support Processes like Incident, Problem and Change Management,
  • Databases skills - such as SQL,
  • Understanding of code management,
  • Experience of application management,
  • Ability to learn new concepts, systems, and software independently and quickly
  • Knowledge of Labware or other Laboratory Information Management System (LIMS) or Electronic Lab Notebook (ELN) solutions,
  • Knowledge of the industries that use Labware (Pharmaceutical, Biotechnology, Petro-chemical, etc.) would be desirable,
  • Experience in GxP,
  • Ability to work within a highly regulated environment
  • Support the Labware team in providing and efficient and effective service to the business,
  • Support of Labware solutions in a validated environment,
  • Incident and Problem Management,
61

IT Service Consultant, Veeva Resume Examples & Samples

  • Bachelors degree in IT or Engineering field,
  • Fluent English (both verbal and written),
  • Highly developed problem solving skills, ability to communicate with stakeholders at all levels, extensive interpersonal skills,
  • CRM service experience
  • SFDC/Veeva experience,
  • Consumer Goods experience
62

Application Provisioning Service Consultant Resume Examples & Samples

  • Bachelors degree or extensive experience in service provision/analysis
  • Data Analytics, Information Technology or Business Management
  • Has a thorough understanding of IT Service Management
  • ITIL, ADP, Lean methodologies, 6S skills
  • Ability to leverage service, data and metric methodologies would be a distinct advantage in maintaining high levels of service and identifying further improvement opportunities
  • Demonstrated ability to analyze and synthesize information and make service recommendations
  • Experience of working with 3rd Party vendors (desired)
  • Demonstrated ability for sound judgment with strong emphasis on quality, cost and service improvement
  • Proven ability to engage with business and 3rd party stakeholders and communicate service issues in their terms
  • Work effectively within a global, geographically diverse team
  • Able to interpret customer requirements and restate in terms of business requirements
  • Strong written and oral communications skills
  • MSI packaging
  • Installation Script writing
  • Understanding of client elevation (UAC, etc.)
  • Compatibility resolutions (Windows, browsers, Citrix)
  • Application Packaging Technologies
  • Application Virtualization (AppV, ThinApp, XenApp, etc)
  • Application Compatibility/Assessment (ACT, APPDNA, ChangeBase)
  • Scripting languages
  • Successful delivery of service to SLA, providing an enhanced user experience in the global PC & Mobile service line through solutions that are cost effective
  • Support and provide analysis of service initiatives and technology changes, as directed
  • Facilitate 3rd line support with suppliers and IT trade Partners
  • Monitor & report costs associated with service delivery
  • Maintain support manual and documentation
  • Ability to provide solutions for any complex situations
  • Drive escalations to closure
63

Field Service Consultant Resume Examples & Samples

  • Bachelor’s degree or 5+ years of related experience
  • Group Life and Health License (or able to obtain within first 90 days of employment)
  • Must demonstrate strong organization skills, excellent presentation skills, oral and written communication skills
  • Able to work well independently as well as partner with others internally and develop/maintain strong working relationships
  • Must have the ability to solve problems and think creatively in a very fast and ever-changing environment
  • 5-7+ years Group Insurance experience
  • Able to maneuver within multiple complex systems at same time
  • Strong product knowledge and underwriting skills
64

Field Service Consultant Resume Examples & Samples

  • Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both and responsible for the creation of presentation materials
  • Ensures proper licensing and appointment paperwork is in good order for writing agents
  • Must be able to demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
  • Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments and follow through of amendments
  • Performs other duties as assigned or required by specific market to successfully support the Account Executives, Broker, and Customers
65

IT Service Consultant, Interface & Data Lead Resume Examples & Samples

  • Proven experience in application support or data management/integration
  • Experienced user of Oracle or other SQL database
  • Data model understanding and data analysis skills
  • Experience in following of IT processes and policies
  • Understanding data models and knowledge of data analysis
  • Experience in application or interface monitoring
  • Knowledge of data management and ETL concepts
  • Management of interfaces and looking after high data quality in the Veeva CRM system
  • Cooperating with customers and external data providers
  • Monitoring of interfaces
  • Data quality monitoring and improvement
66

IT Service Consultant Resume Examples & Samples

  • Proven experience in infrastructure management or support
  • Strong verbal & written English communication skills
  • Ability to learn new concepts and software independently and quickly
  • Experienced user of Linux/Unix/Windows systems
  • Experience in following of IT processes and policies - Configuration and Asset Management, Incident, Request and Problem Management, Change Management, Retention Policy,
  • Experience in application or infrastructure monitoring
  • Knowledge of networking concepts
  • Ownership and management of IT infrastructure components for Veeva CRM system and its interfaces
  • Cooperating with internal IT infrastructure teams
  • Monitoring application components
  • Change management on infrastructure level
  • Ensuring compliance with internal quality, risk and security policies in this area
  • Within 3 weeks we will invite you for the first phone interview with our recruitment team
  • Just give us few days and we will come back to you with the feedback
67

Technical Service Consultant Resume Examples & Samples

  • Provide technical support to Americas customers regarding the use, performance and capability of our Tedlar® polymers, films and coatings
  • Troubleshoot and resolve customer issues and problems
  • Support the introduction and qualification of new products with our customers
  • Gather “Voice of the Customer” regarding performance of our products, their needs, new product ideas and applications
  • Support the Quality team in investigations for product quality concerns
  • Investigate the use of existing or modified Tedlar® products for new or existing markets/applications
  • Establish and manage a global process to document and archive product information/data generated in support of customer investigations or requests, and competitive performance testing
  • Coordinate the Technical Service team meetings and help leverage technical expertise across the team and customers
  • Document our customer’s application processes and qualification tests
  • Deliver DuPont’s technical positions and messages
  • Serve as an interface with Manufacturing (including Quality, Operations and Manufacturing technical) to insure that customer requirements are clearly understood by those responsible for making the product
  • BS or MS in Science or Engineering
  • Experience supporting coating and/or film manufacture
  • Knowledge about Tedlar® products is preferred, but not required
  • A minimum of 5 years of experience in a technical role requiring frequent and independent customer interactions with a strong customer and quality focus
  • Excellent problem solving and troubleshooting skills through data analysis and creativity
  • Ability to effectively balance customer product requirements and cost effective product capabilities
  • Strong leadership, networking and communications skills
  • Strong interpersonal skills and demonstrated ability to work well with others
  • Ability to handle multiple tasks and a high volume of work with shifting priorities
  • Ability to travel to plant sites and visit customers
  • Six Sigma Green Belt certified
  • Experience coordinating or leading teams
68

Treasury Management Service Consultant Resume Examples & Samples

  • Minimum 5 to 7 years in banking specifically relating to treasury management products and services
  • Knowledge of Microsoft Office Professional (Excel, Microsoft Work, Outlook) necessary to complete many daily responsibilities
  • Knowledge of the FIS (previously Metavante) data processing systems preferred
  • Desire to work in a team-oriented environment is a must
  • Transportation required for in-person meetings with dedicated clients
69

Partner Service Consultant Resume Examples & Samples

  • Provide input into support improvements and process improvements
  • Provide an escalation path into Customer Support and Global Business Units on parts or service issues
  • Integrate technical knowledge and business understanding to create solutions for channel partners
  • Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents
  • Lead consulting with partner delivery teams in planning, delivering, and managing complex support design, deliver, and manage delivery of office printing solutions
  • Consult with executive customer management to achieve partner operations excellence
  • Fluency in English and key local languages (minimal Swedish and preferred other Nordic languages required
70

GV Senior Application Service Consultant Resume Examples & Samples

  • Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
  • Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex
  • Create and send Customer messages to SAP to request support and corrections
  • Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
  • Provide mentoring support and guidance to other consultants on areas of expertise
  • Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team
  • 5 - 8 Years of Directly Related Experience
  • SAP Payroll/HR application expereince - including Enterprise/Personnel structure, payorll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorisations, Time Management Configuration
  • Understanding of Employee Self Service/Portal
  • Champion/Specialist in one-two countries and or Specialist in one functional area
  • Lead and coordinate Global level Change Controls
71

IT Service Consultant, Labware Resume Examples & Samples

  • Required 3 years of experience in an IT industry ,
  • Experience of SQL to query and update databases, especially with Oracle and SQL Server,
  • A degree in IT or a scientific degree with IT experience
  • Proven programming experience, with C# or Java being desirable, and an understanding of code management principles,
  • Knowledge and experience of ITIL,
  • Experience or working with GxP,
  • Knowledge of Labware, as a product, or other Laboratory Information Management System (LIMS) or Electronic Lab Notebook (ELN) solutions,
  • Experience of the industries that use Labware (Pharmaceutical, Biotechnology, Petro-chemical, etc.) would be desirable
  • Support the Labware IT Solution in providing and efficient and effective service to our R&D business,
  • Incident and Problem Management, including ticket management,
  • Provides the linkage of technology and business process understanding to quickly restore service
72

Claims Service Consultant Resume Examples & Samples

  • Successfully completes the Claims Service Consultant Training Program and demonstrates the skills learned
  • For all duties and responsibilities, incumbent will take ownership of any issue, problem, or error that could potentially impact the loss participant
  • Secures new loss reports and loads the loss into the appropriate system. Follow through with clearly identifying expected services that will be offered throughout the claims experience. Learns to identify exposures and properly sets up new loss. Develops familiarity with claims related to all lines of company business. Transfers calls to the appropriate file handler
  • Answers general status inquiries from claimants, insureds, agents, and others. Develops knowledge about the entire claims process to respond to questions and properly route the call
  • Recognizes opportunities to offer tow, make Direct Repair shop recommendations and offer other company programs as necessary
  • May train and mentor less experienced personnel
  • Performs other projects and assignments as directed
73

Field Service Consultant Resume Examples & Samples

  • Conducts post-sale enrollment meetings; presenting product information, distributing approved materials, collecting forms and answering questions
  • Works with internal partners to build work plan to resolve escalated issues and communicate plan to broker
  • Ensures proper commission agreements are completed and documented internally
  • Tracking of renewal status and margin positions for existing customer block and drives opportunity to add coverages for growth and persistency. Coordinates renewals with UW
  • 4+ years account management experience with employee benefits
  • 10% travel outside of SFL market
  • Strong communications skills: oral, written, and presentation
  • Works well in team environment and independently
  • Able to solve problems and think creatively
  • Build and maintain strong relations
74

IT Service Consultant Resume Examples & Samples

  • Proven experience in supporting for applications,
  • Strong verbal & written English communication skills,
  • Ability to learn new concepts and software independently and quickly,
  • Knowledge of CRM systems,
  • Experience in mobile platforms,
  • Ability to create and document business cases
  • Ability to create and manage functional application tests
  • Ability to create Operational procedures
75

Field Service Consultant Resume Examples & Samples

  • Supports AE in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing broker/client relationships
  • May conduct post-sale enrollment meetings/benefit fairs or request support through Onsite department; presenting product information, distributing approved materials, and answering questions
  • Broker advocate working with internal partners to effectively resolve escalated issues, be able to identify root cause and recommend solutions
  • Actively participates in finalist meetings, annual account review and stewardship meetings for existing customers and broker meetings to discuss both. Prepares PowerPoint presentation
  • Collect and ensure proper licensing and appointment paperwork is in good order for writing agents
  • Actively participates and quarterbacks the implementation process, including actively participating on implementation calls with client/broker
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans. Stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
  • Provides renewal support – Delivery and tracking renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions
  • Bachelor’s degree preferred or equivalent experience; at least 3 to 4 years account management experience and Life and Health license required within 90 days of employment
  • Ability to influence and drive results
  • Strong product knowledge/experience in VB enrollment management through third party vendors/enrollment firms preferred
  • Excellent presentation skills, oral and written communication skills
  • Able to work well with others as well as independently
  • Strong decision making and critical thinking skills
  • Ability to recognize opportunities to recommend new product offerings
76

IT Service Consultant, Documentum Resume Examples & Samples

  • Eagerness, and ability to learn new technologies quickly,
  • Knowledge of databases,
  • Knowledge of operating systems (Windows/Linux),
  • Basic programming or scripting,
  • Experience of service management,
  • Service reporting (SLAs and KPIs),
  • Develop the technical and business knowledge for the applications,
  • Work with the team to shape and improve the service offered
  • Within next 2 weeks we will invite you for the interview with manager
77

Service Consultant Resume Examples & Samples

  • BA/BS or minimum 2 years related customer contact or technical experience
  • General knowledge of electric and gas tariffs
  • Prior experience in handling customer calls and managing customer relationships
  • Familiarity with SAP platforms, for example DWMS. Working knowledge of CCS-CRM (customer system)
  • Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
  • Experience working in electric and/or gas organizations or for a builder/developer or contractor
  • Familiarity with PSE&G’s new business process
  • Familiarity with Sharepoint
78

Technical Service Consultant Resume Examples & Samples

  • Applies technical expertise to sales professionals, customers, distributors, and other internal/external partners by providing deeper understanding of Tyvek® medical product applications, as well as of product limitations
  • Contributes technical expertise to translating Tyvek® medical packaging product data into effective marketing and sales tools to serve the Medical and Pharmaceutical industry
  • May assist organization with environmental & regulatory product issues, product improvements, competitive positioning of existing product offering and new business product developments
  • May work closely with technology and marketing by providing voice of customer relative to Tyvek® product performance and expectations of product attributes
  • The primary job responsibility is to be the single point of accountability for technical customer inquiries in North America
  • Bachelor’s Degree or equivalent education and relevant experience in a scientific or engineering discipline preferred
  • 5 years minimum (10 years preferred) Medical Packaging industry experience is required
  • Must possess the ability to communicate effectively with customers who are technical or engineers
  • Demonstrated customer focus and relationship development
  • Strong self-starter and self-manager who delivers effective results
  • Ability to travel 50% of time within the U.S and occasional international
  • Proficient in Microsoft Excel, Word, PowerPoint
  • Familiarity with SalesForce.com or other CRM system is a plus
79

Digital Service Consultant Resume Examples & Samples

  • Personally install Best-In-Class website integration, as well as CRM templates and workflows whenever possible
  • Engage CRM and website vendors on behalf of the dealership to ensure the successful installation of Best-In-Class website integration, templates, and workflows
  • Assist with ICO dealer needs and offer creative solutions to help them reach their business and sales objectives
  • When applicable, works directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO-related associates
  • Maintain a working knowledge of AutoTrader.com and Kelley Blue Book applications, product suites, customers and reporting capabilities with other ATG companies
  • Effectively support the implementation of the digital ICO solutions, processes, tools and behaviors into an existing dealer location and /or group
  • Jointly and remotely ensure all ICO product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client
  • Provide ICO assets to dealership eCommerce team to utilize in their CRM system for efficient and effective response to ICO consumers
  • Develop effective ICO solutions and strategies for dealership eCommerce teams to incorporate into the existing processes
  • Attend quarterly ICO Summit meetings and ICO dealer visits
  • Support Kelley Blue Book Price Advisor Participating Dealer, Lead Driver, and Site Driver products similarly
  • The ICO Digital Services Consultant will show the flexibility necessary to adjust to changing/additional duties and responsibilities as the department and company changes
  • Additional responsibilities may be delegated to the Digital Services Consultant in order to assist the department and company in meeting their goals and mission
  • 5+ years retail automotive experience in dealership with an emphasis in the E-commerce arena to include prior BDC, Internet Sales, Internet Leadership, CRM management, Website execution and current history of leading or working within a successful digital sales team
  • Hands-on experience in editing and updating dealership websites via a backend tool
  • Basic HTML coding knowledge required
  • Experience with all facets of Dealership Digital Marketing, including, but not limited to SEO/SEM, mini- and micro-sites, social marketing, video, and eMail
  • Experience in creating, editing, and using templates in various dealership CRM environments
  • Like experience in a customer focused, account management, revenue driven environment required
  • Proven experience and ability to work in an independent, goal oriented environment (self management) required
  • Proven experience coordinating, managing and prioritizing complex projects in a deadline driven environment required
  • Strong written, verbal and phone communication skills required
  • Strong knowledge and experience with business software applications including MS Office Suite (Outlook, Word, Power Point, Excel) required
80

Service Consultant Resume Examples & Samples

  • Provide consulting services to customers & defining innovative solutions
  • Provide recommendations to the customer on products and/or solutions, enhancements and improvements for their systems
  • Perform and lead service projects and take ownership of customer coordination
  • Manage the services team of 5 Engineers
  • Manage project and services agreements
  • Execute site services when needed
  • Consult on Customer disruptive events and technical issues
  • Mentor Senior Service Engineers in the local team or world area
  • Proactively identify Service/Product opportunities and assist the sales process
  • Proactively promote consulting, service, start up and commissioning services and support the sales team as required
  • Comply with all Emerson requirements for business processes including timesheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures
  • Recognize and accept HSE Roles & Responsibilities as defined in Emerson's Company Policy and Procedures
81

Service Consultant Assoc Resume Examples & Samples

  • Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
  • Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
  • One or more years of college education or relevant work experience
  • Work or educational experience must include
  • Customer service, sales and/or influencing others
  • Fast paced and changing environment
  • Multitasking and time management skills
  • Effectively communicating verbally and in writing
  • Paid training, tuition assistance and career development
  • Casual dress (yes, you can wear jeans to work!)
  • Wellness program with discounts & rewards, and onsite gym at our large locations
  • Onsite healthcare at large locations and the standard benefits (medical, dental, vision, 401k)
82

Field Service Consultant Resume Examples & Samples

  • 4+ years account management experience with employee benefits preferred
  • Life and Health license preferred or willing to obtain in 90 days
  • Build and maintain strong relationships
83

Field Service Consultant Resume Examples & Samples

  • Supports Senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships
  • Promotes, organizes, and attends enrollment meetings and benefit fairs for assigned customers
  • Prepares presentation materials
  • Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to their plans
  • Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions
  • Mentors newly hired associates and assists with process training
  • Bachelor’s degree, 5-7 years Group Insurance experience and Life and Health license
84

Background Screening & Selection Service Consultant Resume Examples & Samples

  • Respond to basic inquiries regarding ADP products
  • Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
  • High School diploma
  • Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
85

Human Capital Management Service Consultant Resume Examples & Samples

  • 2 years implementation experience using Actimize
  • Strong Java and SQL background with enterprise level implementation experience
  • Strong data collection skills using modestly complex SQL and the ability to present and explain the data
  • BA/BS in Computer Science or related field
  • Excellent written and verbal communication skills -- comfortable proactively communicating with others both within and outside of the immediate team to resolve issues and get questions answered
  • High attention to detail with excellent analytical and troubleshooting skills
86

Human Capital Management Service Consultant Resume Examples & Samples

  • Setting development priorities & ensuring on-time delivery
  • Provide best practices for all aspects of the product/service lifecycle and deliver quality solutions that meet desired business outcomes
  • A knack for talent evaluation and driving significant organizational change
  • Experience with agile development methodologies and promoting a continuous improvement mindset and culture
  • Process driven spirit and mindset who can remain upbeat and creative in a changing business and customer climate
  • A deep customer focus with the ability to align product and technology strategy to key customer pain points
  • Experience with (SDLC) software methodologies such as Scrum/Agile
  • Experience in Event based systems, integration technologies (MQ/Message Broker, Kafka/Camel, etc.) Kafka, Camel
  • Experience in J2EE, Design Patterns and SOA/Integration technologies
  • Experience with DSL software development languages environments
87

HCM Service Consultant Resume Examples & Samples

  • Conduct correspondence with customers and representatives
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions
88

Service Consultant, Ponsonby Resume Examples & Samples

  • Monday - 1:00PM – 5:00PM
  • Tuesday – 1:30PM – 5:00PM
  • Wednesday – 1:30PM – 5:00PM
  • Friday – 9:00AM – 1:00PM
89

Service Consultant, Rangiora Resume Examples & Samples

  • Wednesday – 12:00pm to 3:30pm
  • Thursday – 12:00pm to 3:30pm
  • Saturday – 8:45am to 1:15pm
90

Service Consultant, Alexandra Resume Examples & Samples

  • Monday - 12:00pm to 5:00pm
  • Tuesday - 8:45am to 1:30pm
  • Wednesday - 12:00pm to 5:00pm
  • Thursday - 8:45am to 1:30pm
  • Friday - 11:30am to 4:30pm
91

Field Service Consultant Resume Examples & Samples

  • High School Diploma Required
  • 5-10% travel
  • Strong Communication Skills: oral, written and presentation
92

Human Capital Management Service Consultant Resume Examples & Samples

  • Manages the workflow towards successful service delivery to one or more clients. Reconciles the inputs and outputs of the payroll processing, working with other partner teams
  • Effectively adheres to ADP standard operating procedures and client policies and procedures
  • Thoroughly understands assigned client's payroll processing and daily checklist to monitor complete accuracy of payroll
  • Adherence to scheduled work tasks, policies and procedures
  • Must be able to create and execute reports as necessary
  • Must be able to create and execute queries
  • Perform ad hoc testing and validation as needed
  • Ensure service requests are addressed in timely manner
  • Ensure timeliness and accuracy of data and technical applications
  • Troubleshoot escalated payroll and tax anomalies working with other internal and/or Client support groups until resolution as necessary
  • Responsible for continuous process improvement identified through root-cause analyses & engages other support teams as needed
  • Builds relationships of trust, respect and partnership with client contacts by providing World Class Service
  • Attend and actively participate in client conference calls
  • Handles escalated client issues and assists the payroll specialists in diffusing escalations
  • Ensure all client escalations are communicated to all reporting groups
  • Assist internal partners on payroll /client specific technical application request/s
  • Responsible for day-to-day/operational technical account management of the client
  • 3+ years of payroll execution
  • Must have advance excel skills (vLookup. Macros, etc)
  • Must be analytical and detailed oriented
  • Associates Degree/higher or equivalent in education and experience
  • Should have a understanding of Benefits/HR/Garnishments and other items that can impact payroll
  • Technical application knowledge
  • Strong verbal and written communication
93

Human Capital Management Service Consultant Resume Examples & Samples

  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP
  • Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficient in the latest web technologies and working knowledge of various operating systems
94

Service Consultant, Rotorua Resume Examples & Samples

  • Monday - 9am to 4:30pm
  • Tuesday - 12:45pm to 4:45pm
  • Wednesday - 9:30am to 2:30pm
  • Saturday - 8:30am to 4pm
95

IT Service Consultant Resume Examples & Samples

  • Bachelors degree in Business, Economics or IT field,
  • Strong analytical skills, multidata source reporting,
  • Excellent MS Excel skills,
  • Good command of English,
  • Highly developed problem solving skills, ability to communicate with partners at all levels, extensive interpersonal skills,
  • MS Powerpoint skills,
96

International Service Consultant Resume Examples & Samples

  • Bachelors Degree and 4 or more years of experience in the Service Delivery area
  • Multi-lingual
  • Excellent analytical planning skills with ability to effectively manage changing priorities
97

Service Consultant Resume Examples & Samples

  • Monday – 12pm to 3pm
  • Tuesday – 12pm to 4:30pm
  • Wednesday – 12pm to 4pm
  • Friday – 1:30pm to 4:30pm
98

IT Service Consultant, R&D Resume Examples & Samples

  • Being process – oriented,
  • Background of large scale support (24/7)
  • It is crucial to inform your current manager about this application
99

GV Senior Application Service Consultant Resume Examples & Samples

  • Support Team Mentor or Lead - coaches people on complex issues
  • Responsible for escalations (technical nature) due to point 3
  • III. Qualifications
100

Service Consultant Resume Examples & Samples

  • Organizational Skills: the ability to independently multi-task, set priorities, and follow up in a timely manner
  • Any payroll or time & labor experience is helpful
  • Experience with SQL server, Oracle
101

Device as a Service Consultant Resume Examples & Samples

  • Responsible for selling Custom/Contractual Services to customers in Singapore
  • Leads the custom services engagement, by working with enterprise account manager to focus on new business or up-selling within the targeted country accounts
  • Requires a solid understanding of the Services portfolio and the Deal engagement process providing consultative guidance to country services specialist to evaluate the customer business case and develop a compelling sales message substantiating the services value proposition
  • Works on deals that are typically large and require complex consultative customer proposals, and tailoring strategy and solutions to meet the needs of the customer
  • Strong Leadership skill to lead project team which consists of sales, services category, solution architect, opportunity consultant, finance, customer operation and delivery team
  • Experience in IT lifecycle services and financing/leasing
  • 5 years Sales experience
  • 3 years experience in PC lifecycle Service
  • 3 years experience in Consulting , Large SMB accounts
  • Prefer consulting background
  • Typically 3-5 years of experience in specialty sales
  • In depth knowledge about product, service, solution and differentiators between own offerings and what competitor's offerings
  • Applies specialized technical product/service/ solution knowledge in working with account teams to screen and prioritize multiple leads for feasibility
102

Service Consultant, Glenfield Mall Resume Examples & Samples

  • Monday – 9am to 5pm
  • Thursday – 8:30am to 4pm
  • Friday – 11:30am to 7:30pm
  • Saturday – 8:30am to 4:30pm
103

Service Consultant Resume Examples & Samples

  • Relationship Management Skills
  • Strong Customer Focus
  • Some experience in sales
104

Service Consultant Resume Examples & Samples

  • Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment
  • Implement account service strategies
  • Principal liaison with marketing and sales for assigned customers
  • Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up
  • Initiate and implement initiatives which improve customer service and responsiveness
  • Coordinate with Logistics and Operations on capacity planning and scheduling
  • Champion customer needs and follow up on customer inquiries
  • Provide responsive order management support including order entry, or expediting and shipment information to customers
  • Proactively communicate supply chain issues and provide alternatives
  • Attend technical training seminars
  • Back-up team-members when workload makes this necessary
105

Assoc Service Consultant Resume Examples & Samples

  • Actively participate in onboarding the customer (including providing input into how best the advisor’s organization should be set up), perform quality control checks on advisor setups, and provide ongoing Client Compensation training and support
  • Become familiar with the client organization’s unique operating challenges to more fully tailor the service experience to meet expectations.Proactively coordinate and communicate with multiple departments to ensure a smooth transition experience
  • Answer inbound customer service calls in call center environment, taking calls from assigned program managers, advisors, and their staff
  • Perform limited processing of operational transactions as necessary (zero batches, general adjustments).Provide specialized reports as requested
  • Perform research and detailed analysis on compensation issues, coordinating with BTS, Direct Business, and other key business groups as needed to resolve
  • Act as an “owner” of all issues, managing others as needed to achieve a timely and comprehensive solution; communicating as necessary with Commissions Mgmt, Transitions, Service 360, and others
  • If the client desires, hold monthly meetings to go over outstanding issues and training
  • Provide regular feedback to the Client Compensation Service Management team to improve both the advisor experience and operational efficiencies
  • Assist on the general service line as needed
  • Minimum Experience required: Prior brokerage operations or financial service call center experience. Must have excellent communication skills, especially telephone service/relationship management skills
  • Software/Systems Skills Required/Preferred:Proficient in BranchNet, BETA, Microsoft Excel, Microsoft Access and Powerpoint.Must have excellent PC and data input skills. Familiarity with Oracle and Siebel strongly recommended
  • Project Management and or Data Analysis skills a plus
  • Problem solving skills and attributes
106

Premium Service Consultant Resume Examples & Samples

  • Strong understanding of broking products
  • Relevant working experience within banking or related financial companies
  • Excellent attention to detail and proven ability to perform with highest accuracy
  • Strong customer focus with the ability to drive new to bank relationships
  • Sound time management and organisational skills
107

Field Service Consultant Resume Examples & Samples

  • Directs and leads technical team in the assignment and priority of tasks
  • Consults and works directly with customer regarding needs and process improvement to insure customer satisfaction
  • Oversee work completed by technical team to ensure quality of repairs
  • Accurate and timely repairs of precision surgical instruments
  • Includes sharpening, repairing and refurbishing of hand held surgical instruments as needed
  • Provides CEU training for customers at the customer facility or other locations as required
  • Develops and provides on CEU training for customer to improve their overall satisfaction, and workflow
  • Instrument cleaning, etching and taping
  • Container repairs
  • Daily work order entry and maintaining needed customer reports
  • Consistently maintaining customer relationships and expectations
  • Regular maintenance and cleaning of work area and company vehicle
  • Special duties as assigned
  • Must comply with applicable ISO and FDA regulations as stated in Quality Manual
  • Must embody the Company’s Vision, Mission and Values
  • Other duties may be assigned
  • Will be responsible for managing the customer expectations, and ensuring that the on site technician meets the customer needs with respect to quality and quantity or repairs
  • Acts as a mentor to on site technicians
  • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
  • Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • Requires a high school diploma, Bachelors degree preferred
  • Requires completion of basic repair training program or equivalent (which Aesculap will provide)
  • Requires clear communication to customers, colleagues and management
  • Occasional overtime and changes in shift scheduling are required to suit customer needs
  • Computer knowledge is required
  • Experience with machining or handling of delicate metal instruments is desirable
108

Platform as a Service Consultant Resume Examples & Samples

  • Routinely assess, design, and implement Red Hat’s core offerings, including Red Hat OpenShift and Red Hat Middleware
  • Work closely with the regional field sales and services teams throughout the customer engagement life cycle; ensure customer commitments match service capabilities and contractual obligations
  • Assist customers in designing, developing, and managing their system provisioning strategy
109

Service Consultant REQ Resume Examples & Samples

  • BA/BS and minimum 2 years related professional experience (customer contact or technical experience)
  • Experience in handling customer calls and managing customer relationships
  • SAP, CCS and DWMS experience; must have knowledge of SAP Business Warehouse
  • Experience with MS Office Applications
  • Excellent phone and interpersonal skills; excellent written and verbal communications skills
  • Must foster an inclusive work environment and respects all aspects of diversity
  • Must be attentive to details and have effective organizational skills
110

Assoc Service Consultant Resume Examples & Samples

  • Become familiar with the client organization’s unique operating challenges to more fully tailor the service experience to meet expectations. Proactively coordinate and communicate with multiple departments to ensure a smooth transition experience
  • Perform limited processing of operational transactions as necessary (zero batches, general adjustments). Provide specialized reports as requested
  • Software/Systems Skills Required/Preferred: Proficient in BranchNet, BETA, Microsoft Excel, Microsoft Access and Powerpoint. Must have excellent PC and data input skills. Familiarity with Oracle and Siebel strongly recommended
  • Accurate with attention to detail
111

Service Consultant Resume Examples & Samples

  • PC Skills including Word, Excel, Access a plus
  • Knowledge of product, product applications, pricing, competition, and sales objectives
  • Business process impact knowledge
112

Service Consultant Resume Examples & Samples

  • Saturday - 12:30 to 4:30pm, Sunday - 10:00am to 4:30pm, and Monday – 12pm to 4:30pm
  • Thursday - 2:30 to 7pm and Friday 9am to 6pm
  • Mandarin or Cantonese speaking desirable but not essential
113

Senior Service Consultant Resume Examples & Samples

  • Certified Maintenance and Reliability Professional Certification (CMRP)
  • Demonstrated success managing significant engagements valued at minimum of $500,000
  • Successfully completed a professional complex sales training curriculum
  • Six Sigma green/black belt
114

Service Consultant Resume Examples & Samples

  • Analyze new advisor registration forms, credit and CRD information and use discretion to determine additional documentation required while maintaining strict confidentiality of advisor information
  • Facilitate LIVE date activities (Licenses transfer, technology activation, etc) when clients transition and accommodate clients schedules as needed
  • Work closely with Onboarding Consultants, Sr. Onboarding Consultants and Project Managers to support Financial Institutions, Large Enterprises and Advisors joining LPL Financial. Assist in all aspects of the onboarding process, such as project management deliverables, administrative tasks and technology set up
  • Microsoft Office Product Suite
  • Effective and timely follow-up is a must
  • Positive attitude and ability to adapt to various situations
  • Ability to partner closely and establish good working relationships with other business units
115

Printing Partner Service Consultant Resume Examples & Samples

  • Gather feedback, provide access to existing documentation and support tool set, fleet support reporting
  • Find broken processes, improve communications, fix breakdowns, define system improvements
  • Reactive Support
  • Elevate Customer Support and Global Business Units attention on unresolved issues to find and fix hot problems
  • Apply deep and broad office printing technical background and knowledge of copier industry trends to manage critical channel partner relationships
  • Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
  • Provide expert consulting on a specific technology, application, service offering or market segment
  • Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends
  • Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels
  • Maintain high-level expertise in area of focus and stay abreast of future technology directions
  • Fluency in English and Dutch (French and/or German are beneficial)
  • Other Requirements
  • Greater than 50% travel required
116

Field Service Consultant Resume Examples & Samples

  • Makes worthwhile improvements to existing programs, and procedures
  • Works for consensus and contributes to achievement of work group goals
  • Individual typically has at least 2-5 years of related experience
117

Service Consultant Resume Examples & Samples

  • Bachelors or Associates degree or equivalent work experience desired
  • High level of ownership and follow through to resolve and educate clients questions and inquiries
  • Minimum of 2 years of experience providing top-notch customer service over the phone or in person
  • A solid employment history which demonstrates career advancement and excellence
  • Previous experience working with multiple complex computer systems/databases/processes
118

Service Consultant Resume Examples & Samples

  • Partner with Sales team to assist in achieving sales goals
  • 3 - 5 years Customer Service or related experience a plus
  • Strong written, verbal and telephone skills
  • Strong data entry and organizational skills. Detailed oriented with good follow-up skills
  • Able to effectively manage many priorities and issues
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software
119

Senior Service Consultant Resume Examples & Samples

  • Represents service as a subject matter expert on members experience; collaborating with their colleagues and other departments to capture, consolidate and share customer service improvement opportunities
  • Responsible for identifying best practice business processes for large functional areas and/or divisions to support achievement of first call resolution, increased customer satisfaction and members retention
  • May also perform some of the responsibilities outlined under Service Consultant
120

Claims Service Consultant Resume Examples & Samples

  • High School diploma or equivalent (GED)
  • Demonstrates working knowledge of the claim system(s)
  • Bilingual proficiency (English and Spanish) strongly preferred
  • Demonstrates professional phone etiquette
  • Demonstrates a familiarity with company policies/ procedures
  • Demonstrates a working knowledge of departmental organizational structure/function
  • Demonstrates a basic understanding of the insurance industry
  • Demonstrates effective interpersonal skills
  • Associates or Bachelor degree preferred or equivalent related customer service experience
  • Demonstrates an understanding of the unit's processes, work practices and procedures and their relationship to other functions
  • Ability to resolve conflicts and empathize with customers is critical
  • Requires knowledge of how to perform a variety of duties or how to operate standard equipment
121

Claim Service Consultant Resume Examples & Samples

  • Communicate effectively via telephone with internal and external customers
  • Identify the customer's need and respond appropriately and efficiently with a sense of urgency
  • Remain current on constant process updates and technology used within the company
  • Experience in Customer Service
  • Ability to multi-task (i.e. talking and typing simultaneously)
  • Possess organizational and time management skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
  • Experience in a call center environment
  • Associates Degree or in-lieu of degree equivalent education, training and work-related experience
  • About National General Holdings
122

Claims Service Consultant Resume Examples & Samples

  • Follow established guidelines specific to each claim report or inquiry
  • Locate, confirm and document appropriate information
  • High school diploma or general education degree (GED)
  • Ability to empathize with customer is critical
  • Demonstrate professional verbal and written communication skills
  • Ability to work a flexible schedule
  • High degree of initiative, mature judgment and discretion
  • Ability to speak Spanish (Bi-lingual)
  • Experience in the Insurance field
123

Product & Service Consultant Resume Examples & Samples

  • You have exceptional project management and organizational skills that allow you manage deliverables, constantly re-prioritize, and ultimately meet deadlines with high quality work
  • You exhibit strong collaboration and networking skills that cultivates internal influence and being a trusted business partner
  • You demonstrate effective written and verbal communication
  • You pay attention to details and take pride in performing accurate work
  • You are resourceful and creative in initiating solutions with internal business partners
  • You are comfortable interacting with clients, consultants, and all levels within Fidelity when needed
  • You have and continuously cultivate knowledge of Fidelity’s defined contribution administration services and the retirement services industry
  • You masterfully manage your time
  • You embrace a wide variety of work-- from the ability to support administrative functions to executive interactions. You must be flexible!
  • You portray leadership qualities in all situations, including coaching
  • You are proficient in Microsoft Office suite—Word, Excel, PowerPoint
124

Service Consultant Resume Examples & Samples

  • Customer service calls are top priority with the objective of properly being resolved on the first attempt. Timelines are provided for follow ups when first call resolution is not attainable. Service consultants must be well-trained to listen, assess the best path to resolve the issue, and communicate follow-up steps clearly within 24 hours. Clients are to be provided updates frequently. Once resolution has occurred, check in / outreach is required to assure the client agrees the issue is resolved and is comfortable with the outcome
  • Interact with customers (members, administrators, providers, etc.) to provide and process information in response to inquiries, concerns and requests about products and services. This includes billing, eligibility, claims, exceptions, pre-determinations, benefit coverage questions, coordination / transition / continuation of care, Rx authorizations, etc. with the overall goal of understanding and managing the customer's expectations and service needs
  • Build relationships with internal operational partners to ensure team oriented resolutions are provided when members or clients are having issues
  • Escalate service issues in a timely and appropriate manner to FAM when needed. Ensure all information and history is provided and work with the FAM to resolve. Meet with FAMs and SAEs regularly to determine if any issues are wide spread by researching to analyze root causes and develop corrective action steps. Trends that are identified and/or potential global issues in process metrics and service issues are to be reported to leadership with improvement recommendations
  • When available and capable, provide back up for the team on any client needs or activities such as open enrollment, wellness, implementations, and health fairs. Assist with administrative functions such as information/paper processing, updating systems, etc
  • Learn and become proficient in how to handle all products, services issues and questions that may be offered to clients (UHC, Optum, URS, Specialty, etc.)
  • HS Diploma / GED
  • 2+ Years of Customer Service Experience
  • Basic Skills in MS Office (MS Word, Excel and Outlook)
  • California Life & Health License (Can obtain within 90 days of start date)
125

Service Consultant Resume Examples & Samples

  • Customer & Administrative Support role for Account Management and Sales
  • Administrative Support Role to Regional Sales Director
  • Provide back up support when needed to other Service Consultants & Client Consultants in East Region
  • Assists Sales Reps with finalist presentations materials, census, maintaining sales inventory (closing out PRISM/PST cases), or general projects
  • Administrative Responsibilities for Local Field Office(s) – Marketing Materials, Business Cards, Office Supplies, etc
  • Management of office vendor services including phones, office machines, coordination of meeting details
  • Other administrative/Project duties as assigned by Regional Service Management
  • Attends and participates in all mandatory training, meetings, etc
  • Fluent in Spanish – Verbal & Written Required
  • Strong knowledge of Group Insurance terms, provisions and administration
  • Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
  • Ability to build rapport, and develop/maintain strong relationships with internal partners
  • Team Player – Works well in a Team environment
  • *Must reside with-in commuting distance to a GB NYC Sales Office
126

Service Consultant Resume Examples & Samples

  • Advises customers on necessary and recommended services
  • Computes cost of replacement parts and labor to restore vehicle to condition specified by customer
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Follows Safeguards rules and regulations
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
127

BMW Service Consultant Resume Examples & Samples

  • Works with customer and technician to identify required maintenance
  • Offers additional services and repairs to customers
  • Estimates cost of mechanical, electrical, or other repairs
  • Enters itemized estimate on service order and explains estimate to customer
  • Schedules appointments with customer
  • Meets dealership’s standards for repair and order production
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
128

Destination Service Consultant Resume Examples & Samples

  • Tour employees of CORT’s corporate customers to help find their new rental housing and/or assisting them with Settling In services in a professional manner this includes dressing in appropriate business attire, being on time and organized for appointments and having all materials organized
  • Have the ability to educate customer on market knowledge and market conditions
  • Provide excellent customer service
  • Meet required CORT performance metrics
  • Ensure seatbelts are worn by all occupants of your vehicle when driving with a CORT customer and abide by all state and local traffic laws
  • Provide clean, safe and well maintained transportation
  • Abide by CORT’s Cell Phone policy while driving
  • Be available on weekends and able to accommodate rush tours
  • Become familiar with CORT’s furniture rental and Clearance Centers
  • Assemble and use CORT Relocation Packets for all CORT customers (CORT will provide)
  • Complete all required paperwork in a timely fashion following the CORT deadline guidelines
  • Communicate in a timely fashion with your CORT Liaison regarding updates on CORT’s customers
  • Effective sales and closing skills
  • Computer proficiency
  • Excellent driving and descriptive knowledge of the market area
  • Professional Transportation, Valid Driver’s License and current Auto Insurance
  • Minimum 2 years residency, vast area knowledge
  • Must have a valid Real Estate License if required in the state(s), and market area
  • Must have relocation industry experience
  • Multilingual a plus
129

Service Consultant Resume Examples & Samples

  • Attend and participate in the account planning process with team members to establish long term growth plans for accounts
  • Establish and maintain relationships with customers based upon Staples value proposition as provider of solutions to tailored their individual needs
  • Team and collaborate with product category experts to understand strategic solution opportunities and programs and the potential for value added impact at all customer sites as well as to assist on program roll-outs and implementations
  • Utilize salesforce.com to track account and planning activities
130

Technical Service Consultant Resume Examples & Samples

  • *CHEMOURS DOES NOT SPONSOR INDIVIDUALS FOR VISAS
  • M.S./Ph.D. degree in Chemistry or Chemical Engineering
  • Minimum 5 to 10 years work experience, preferably in customer-facing roles
  • Customer-focused; flexibility to quickly respond to changing customer needs
  • Ability to independently achieve results, but to work in teams in a collaborative environment
  • Good problem solving skills, leveraging technical background
  • Willingness to travel 10-20% of the time for customer visits, trade shows, etc
  • Experience in solvents applications/solvents businesses
  • Fluorochemicals technology/fluorochemicals businesses
  • Six sigma certification