Consultant Operations Resume Samples

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GH
G Hermiston
Gayle
Hermiston
7112 O'Reilly Inlet
Detroit
MI
+1 (555) 513 8280
7112 O'Reilly Inlet
Detroit
MI
Phone
p +1 (555) 513 8280
Experience Experience
01/2016 present
Boston, MA
Operations Senior Consultant
Boston, MA
Operations Senior Consultant
01/2016 present
Boston, MA
Operations Senior Consultant
01/2016 present
  • Assist in project management activities and manage subordinates when leading teams
  • Develop risk and issues management plan for program, including risk/issue management process and escalation procedures
  • Work closely with Operations Managers to identify ways to improve efficiencies and increase quality/ customer satisfaction
  • Continuously develop a working knowledge in Deloitte’s tools and methodologies, and use them in delivering clients’ work
  • Lead by example, work collaboratively, and help develop other team members and share knowledge by building capacity of teams
  • Support business development efforts through identifying opportunities, exploring sales activities and proposal development
  • Develop and manage good client relations producing outputs which meet client expectations and Deloitte standards
06/2013 10/2015
New York, NY
Consultant, Operations Control
New York, NY
Consultant, Operations Control
06/2013 10/2015
New York, NY
Consultant, Operations Control
06/2013 10/2015
  • Ensures that adequate training/cross training is provided, identify training and developmental areas and establish performance standards for the section
  • Work closely with local TA management to determine priorities and objectives for performing reviews
  • Work closely with local HFS management to determine priorities and objectives for performing reviews
  • Assist with periodic procedure reviews for existing processes, as well as those for new processes created by implementations and take-on activity
  • Foster and promote Northern’s commitment to a strong risk management culture by developing a control mindset within the business
  • Escalate risk and control related matters for the entire department to the Control Manager
  • Audit controls and measures to identify excessive operational risk and/or control problems at an early stage and works with staff to maintain quality and efficiency standards
03/2010 01/2013
Los Angeles, CA
Consultant, Audit Operations
Los Angeles, CA
Consultant, Audit Operations
03/2010 01/2013
Los Angeles, CA
Consultant, Audit Operations
03/2010 01/2013
  • Works with broad discretion regarding work details on assignments of a varied and difficult nature
  • Makes recommendations regarding corrective action and reviews audit findings with Managers
  • Execute the operations/logistics management function for approximately 122 internal audit staff members, including:?Scheduling/logistics
  • Assists higher level Auditors in a variety of audit functions.- Consistent exercise of independent judgment and discretion in matters of significance
  • Quality management and assessment
  • Identifies and communicates leading practices
  • Other duties and responsibilities as assigned
Education Education
Bachelor’s Degree in Trust
Bachelor’s Degree in Trust
Seton Hall University
Bachelor’s Degree in Trust
Skills Skills
  • Strong attention to detail and organization skills. Good analytical, numerical and reasoning skills
  • Highly flexible and adaptable to change
  • Knowledge of risk management techniques and proven ability to identify and asses risk in business processes, migration activity and new products
  • Has a strong understanding of end to end processes within Hedge Fund Services and/or Fund Accounting. Accounting knowledge would be an added advantage
  • Technical knowledge of asset management acquired through related work experience
  • Ability to sell the value added benefit of the control function
  • Strong analytical and problem solving skills
  • Articulate and innovative with a demonstrated ability to navigate through obstacles, work under pressure and successfully deliver to tight deadlines in a fast moving business Environment
  • A self-starter that can pick up tasks with minimal supervision and has the confidence to review and provide potential solutions prior to reaching out to Management
  • Operates independently; has in-depth knowledge of business unit/function
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1

Consultant, Operations Control Resume Examples & Samples

  • Demonstrates excellent problem solving, analytical, consultative, communication, presentation, project management and judgment skills
  • Has an understanding of end to end processes within Fund Accounting
  • Integrity and ability to gain a level of trust at all levels
  • Technically competent to act as first point of reference for day-to-day queries, and serves as a liaison to Fund Accounting and partner areas
  • May lead projects such as a new client launch review
  • Ensure proper preventative and detective controls are in place for business functions and drive recommendations to strengthen control weaknesses
  • Review all operational losses within the department, analyzing for trends/root causes
  • Assist the department & regional control teams with audits and regulatory examinations
  • Aid the department’s compliance with the requirements of current training & competence regulatory regime
2

Consultant, Financial Operations Resume Examples & Samples

  • Operates either in a team or independently in conducting on-site operational and financial audits of varying complexity and scope at the corporate, division, regional, and local level. Out-of-town travel approximately 50%
  • Actively participates in audit planning. Defines project scope and timeframe for approval by the Supervisor and/or Manager. Completes multiple audit areas simultaneously, often at different geographic locations
  • Applies appropriate audit procedures to areas reviewed to ensure that key controls are tested and all significant risks are addressed
  • Prepares clear and well-organized audit workpapers that appropriately document the work performed. Formulates appropriate conclusions regarding the adequacy of internal controls and procedures based on knowledge of Comcast operations and the audit work performed
  • Writes clear meaningful audit comments and recommendations for action by management
  • Interacts with all levels of management and Company employees. Conveys audit findings persuasively and confidently in meetings with local, Division, Corporate, and Internal Audit management
  • Performs special audits and related duties, as assigned
  • Identifies opportunities for continuous improvement to audit methodology, tools and training
  • Actively participates in Comcast and other external community activities / service
  • Knowledge of personal computers and business software required
  • Works with broad discretion regarding work details on assignments of a varied and difficult nature
  • Applies appropriate audit procedures to the areas reviewed to ensure that key controls are tested and all significant risks are addressed
  • Assists higher level Auditors in a variety of audit functions
  • Bachelor's Degree in Accounting / Finance, with solid academic credentials
  • 1-3 years experience preferred(internal and/or external)
  • Relevant intern or co-op experiences a plus
3

Operations Accounts Consultant Resume Examples & Samples

  • Work in accordance with all GE policies and procedures, demonstrating high ethical standards consistent with the GE Spirit & Letter
  • Immediately escalate any potential compliance issues to Team Leader, Compliance, Legal, HR or through any Open Reporting channels
  • Ensure you adhere to all the Environment, Health & Safety (EHS) policies, procedures and responsibilities as detailed in the EHS Manual on the EHS Links site
  • Complete yearly Conflict of Interest document
  • Complete any additional compliance training as directed by your leader
  • Discuss and review compliance in EMS and mid year reviews
  • Other related tasks as agreed
4

Consultant, Operations Control Resume Examples & Samples

  • Proficiency in Microsoft Office Suite, specifically with Excel and Access
  • Maintain established operational control processes of the operating group in accordance with the highest standards and best practices
  • Work with both direct and indirect teams, fostering an environment that encourages participation, engagement and effective communication
  • Look to identify excessive operational risk and/or control problems at an early stage, and work with staff to maintain quality and efficiency standards
  • Work cross-functionally with other staff to create highly efficient operational processes that avoid control and quality deficiencies and associated monetary losses
  • Participate in internal and external audits and Regulatory reviews for the operating group, and ensure that review findings are effectively resolved
  • Analyze and report on metric processes/systems consistent with Enterprise Operations standards
  • 3-5 years of related business experience, preferably in a financial operations setting. College degree in Finance, Accounting or a similar field preferred
5

Consultant, Operations Control Resume Examples & Samples

  • Risk awareness and risk management skills are required
  • Articulate and innovative with a demonstrated ability to navigate through obstacles, work under pressure and successfully deliver to tight deadlines in a fast moving business Environment
  • A self-starter that can pick up tasks with minimal supervision and has the confidence to review and provide potential solutions prior to reaching out to Management
  • Exceptional attention to detail and must be confident with handling and manipulating large volumes of data (Excel). --Excellent interpersonal and communication skills (oral and written) are required
  • Strong presentation skills with an ability to express concepts effectively. Strong technical knowledge of the Tax environment is preferred
  • Excellent organizational skills with an ability to prioritize multiple deliverables and manage conflicting priorities with minimum supervision
  • 3-5 years of related expereince
6

Consultant Customer Operations Resume Examples & Samples

  • Interface and point of contact with major channel partners regarding repair delivery, quality, status, and plans
  • Negotiate and close service level agreements, post sales value added services, and quality settlements
  • Represent Motorola and address repair and post sales issues via customer meetings and customer scorecard reviews
  • Conduct weekly and monthly reviews of customer issues including product quality and repair service compliance to ensure quick resolution
  • Establish & implement Motorola supplier performance metrics and communicate and resolve issues as appropriate
  • Monitor, communicate and resolve contractual obligations to ensure contract compliance
  • Manage handling credit agreements and disputes with carriers until resolution/reconciliation
  • 5 years of experience in Telecom or related industry
  • Some technical knowledge of cell phone products and reverse logistics process
  • Negotiation skills with accounts
  • Communication skills at all levels of a customer organization
  • Analytic skills to find issues in return data
7

Consultant, Depositary Operations Resume Examples & Samples

  • Detail-oriented and accurate
  • Ability to drive change through initiative and collaboration
  • Ability to review and approve other partner’s work
  • Act as a subject matter expert or referral point for complex issues
  • Interprets changes in circumstances, and suggests new processes where gaps identified
  • Ability to test new processes or system developments
  • Several years of experience in the Financial Services Industry
  • Broad Fund Knowledge
  • Good use of MS Excel & troubleshooting Excel based macros/solution
8

Consultant, Depositary Operations Resume Examples & Samples

  • Detailed knowledge of the NAV production process
  • Good communication skills, both written and verbal, with internal and external parties
  • Comfortable acting as lead person in discussions other NT offices/functions
  • Ability to deal with complex issues and act as SME for less experienced staff
  • Can analyse changes in circumstances and design appropriate procedures
  • Ability to assist in testing new processes or system developments
  • Used to reviewing the work of others
  • Experience of training in new members of a team
9

Consultant, Audit Operations Resume Examples & Samples

  • Prepares clear and well-organized audit work papers that appropriately document the work performed. Writes clear meaningful audit comments, investigation summaries, and recommendations
  • Formulates appropriate conclusions regarding the adequacy of internal controls and procedures based on the work performed and knowledge of other operations in the Company
  • Makes recommendations regarding corrective action and reviews audit findings with Managers
  • Verifies adherence to company guidelines, policies, procedures and governmental and legal requirements
  • Assists higher level Auditors in a variety of audit functions.- Consistent exercise of independent judgment and discretion in matters of significance
  • Demonstrated ability to work in a complex, dynamic, and fast-paced environment with strong inherent project management skills, including: prioritizing tasks, balancing workload between multiple projects, anticipating next steps, adapting to changing situations and project scope
  • Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio)
10

Consultant, Operations Control Resume Examples & Samples

  • Maintains established operational control processes of the operating group in accordance with the highest standards and best practices
  • Works with both direct and indirect staff, fostering an environment that encourages participation, teamwork and communications
  • Tests controls and measures to identify excessive operational risk and/or control problems at an early stage and works with staff to maintain quality and efficiency standards
  • Works cross-functionally with other staff to create highly efficient operational processes that avoid control and quality deficiencies and associated monetary losses
  • Participates in operations group audits of specific areas for audit, policy and regulatory compliance
  • Analyzes and reports on metric processes/systems consistent with Operations & Technology standards. Prepares metric reporting for monthly operations group forum review
11

Lending Operations Senior Consultant Resume Examples & Samples

  • Ensure TIAA’s closed loan data for retail originated and acquired loans are delivered to custodian in a timely manner, along with the corresponding collateral and tracking of trailing documents
  • Prepare monthly exception reports for management
  • Strong organizational skills, promptness, inquisitiveness and analytical decision making skills
  • Ability to extract and work with large amounts of data
12

Consultant, Operations Resume Examples & Samples

  • Providing Operational Risk/Reg Compliance subject matter expertise in the identification of risks, assessing control design and effectiveness
  • Identification of enhancement / improvement opportunities to the Risk Management Frameworks
  • Prepare reports and communications for relevant stakeholders are part of the assurance engagement processes
  • Involvement in Risk Profiling, Event Management, Risk KPI, Assurance reviews, BCM, Audits and other risk frameworks
  • Liaise and communicate with key stakeholders
  • Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance whilst ensuring an integrated outcome within and across functions
13

Service Operations Business Consultant Resume Examples & Samples

  • Partner with operations, subject matter experts, training, workforce management and call quality teams to develop and deploy continuous improvement initiatives across service centers
  • Cultivate relationships with *operations* throughout the implementation process
  • Recommend solutions through suggestions for system enhancements or procedure changes
  • Prior project management experience and knowledge of the project lifecycle
  • Demonstrated ability to follow established procedures at all times to ensure consistent decisions
  • Ability to work in a dead-line driven environment
  • Ability to use web-based technology and computer software/systems
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and accuracy
  • Associate’s or Bachelor’s Degree in Business, Finance or a related field
  • Knowledge of billing systems, eBilling & PBS (Premium Billing System)
  • Knowledge of reconciliation system, MP (Market Prominence)
  • Knowledge of CI (Customer Interface)
  • Knowledge of CCP/GCP (Customer Care/Guidance Care Portal)
  • Experience with MS Project
  • Experience with Macess system
14

Securities Operations, Control Consultant Resume Examples & Samples

  • Provide risk management (Operational, Compliance, Strategic and Fiduciary Risk) oversight and guidance to the management and staff
  • Creation and reporting of metrics that acts as forward looking "smoke alarm" warnings and backward looking trend analysis type measures across the group
  • Provide support to management on implementation of major risk management initiatives
  • Review significant operational events, including loss events and near misses. Direct investigation and analysis of any significant operational loss events
  • Assist in design and responsible for execution of Process Audits to ensure compliance and effectiveness of controls
  • Main point of contact for internal and external audits
  • Report on risk and control environment and escalate issues to the Management team and the Head of IITG Control in particular
  • Analyze and report on processes / systems consistent with Operations & Technology standards
  • Prepare metric reporting for monthly operations group forum review
15

Digital Operations & IoT Consultant Resume Examples & Samples

  • 1) Asset management consulting and solution implementation including Maximo, Tririga, etc
  • 2) IoT Strategy and implementation
  • 3) Logistics Optimization
  • 4) Industry 4.0
16

Operations Division Business Consultant Resume Examples & Samples

  • Directs the evaluation of new and revised systems, process improvements, procedures, and methodologies that will be used to improve the quality, delivery, and profitability of assigned operational areas
  • Participates in industry related committees to assist in evaluating and recommending operations policies and guidelines
  • Develops and implements standards, procedures and processes for the area responsible by utilizing industry standards and best practices
  • Provides performance and trend analysis for upper management
  • Maintains active participation in project management of projects that require involvement by impact of assigned operational areas
  • Directs activities of assigned functional areas to ensure appropriate support for merger/conversion process in order to allow for a seamless integration
  • Continuously evaluates existing operations and implement
  • Identifies technological resources and organizational processes to build high quality cooperative and productive operations
  • Ensures the integrity and availability of operations through the development and exercise of contingency plans
  • Bachelor's degree in business or equivalent education and related training
  • Minimum of ten years experience in banking, with five years as a Line Of Business expert
  • Possess thorough analytical, planning, and problem solving skills
  • Strong interpersonal and communication skills, oral amd written, as well as ability to successfully interact and influence all levels of management and staff
  • Creative, flexibile, decisive, and adaptable to a dynamically changing business/production environment
  • Ability to work overtime and travel on an as-needed basis
  • Ability to support daily activities for several large, multi-function operations or high-risk areas in operations in a 24x7 environment
  • Demonstrates effective strategic planning and process improvement aptitude for multiple bank operations functions
17

Operations & Control Consultant Resume Examples & Samples

  • Management and development of people, including motivation and recognition
  • Conducting performance appraisals
  • Recruitment, supervision, coaching and performance counseling of staff
  • Participation in sales, marketing and customer service activities
  • Compiling and reporting sales support information
  • Serve as liaison
  • Monitoring firm budget
  • Troubleshooting agent compensation issues
  • Performing general administrative services, including answering phones, handling mail
  • Securities registrations including Series 6 or 7, Series 24 or 26, Series 63
  • Variable licenses, if required by state within 180 days of hire
  • Strong work ethic and ability to prioritize several tasks
  • Excellent leadership skills
  • Good planning and problem solving skills
  • Good computer literacy skills
  • Knowledge of the Financial Services Industry
  • No relocation assistance available
18

Sustainability Operations Senior Consultant Resume Examples & Samples

  • Sustainable business
  • Financial services
  • Combining profit with purpose
  • Support the Operations of the team, including the governance of EMEIA FSO CS Steering group
  • Support organisation of 2 face to face workshops and the regular calls, including agenda development and collation of material
  • Keep steering group contact details up to date, including the onboarding of new Steering group members
  • Maintain the teamsite and shared drive respectively to ensure documents are up-to-date, relevant and easy to navigate
  • Update the Master slides to ensure the team does not duplicate work and uses consistent messaging
  • Support the CS Operations Lead and Operations Manager with ad hoc activities
  • Deliver the EMEIA FS Sustainability Report, to include
  • Communication and relationships – ability to convert complicated and misunderstood sustainability concepts to clear, tangible and consumable messages for internal & external stakeholders. Good networker, comfortable working with people across levels and backgrounds. Ability to establish credibility and buy-in from senior stakeholders
  • Operations– strong project and program management skills with ability to operate as both a strategic thinker and internal business operator
  • Creating innovation– develop creative solutions to CS challenges within FS. Solution-orientated with ability to think and implement from concept through to execution
  • Adjusting to change – resilient, practical and self-starter. Able to work independently and as part of wider team. Understanding of change management approaches and experience with implementation
  • Driving success– delivery-focused with proven experience in implementing CS initiatives in a commercial / professional services environment. Passion for sustainability, strong sense of teaming and work ethic
  • Degree calibre with strong commercial acumen and a professional qualification in at least on element of Sustainability
  • Knowledge of FS sectors – Banking & Capital Markets, Insurance and Asset Management
  • Willingness to take on management, developing and retaining junior staff
19

BMG Operations Senior Consultant Resume Examples & Samples

  • In concert senior leadership, sponsors and committees, oversees the operational councils and is responsible for overseeing multiple and interdependent projects to ensure that the organizational work environments and cultures support leaders, physicians and employees to excel in the performance of their roles, as well as support the financial, customer, operational, and learning components of the operations
  • Demonstrates an understanding of key organization strategies and initiatives and ensures resources projects, and programs are aligned accordingly in a highly matrixed environment. Maintains key stakeholder involvement in development and sustainability of clinical, learning and business processes for the health systems and related operations
  • Provides direction and oversight to corporate services functions to ensure operational needs are met, including but not limited to, implementation of a services delivery system intended to support Banners population health management model by establishing and monitoring processes
  • Evaluates and monitors performance effectiveness using standardized outcome measurements, evaluating available resources, and utilization of standardized project management tools. Utilizes performance measures and organizational needs to drive standardized operations, innovative plans and strategies. Provides leadership and oversight in the collection, review and analysis of data performed by other centralized/corporate functions. Also facilitates project committee closure, leasons learned, and transitions process from project to production
  • Directs and oversees the utilization and integration of technology to support the services delivery system. This includes supporting the creation of a highly effective, integrated services platform. Provides guidance and coordination of system enhancements to support operations and functions
  • Builds and supports effective relationships with internal and external stakeholders and organizations. Develops partnerships, coordinates activities, reviews work, exchanges information, and/or resolves problems
  • Reviews, prepares, analyzes, and presents reports and recommendations to senior leadership regarding operations, programs, services, and/or other applicable areas of interest in order to provide concise and accurate information that aids in decision-making
  • Participates as a subject-matter expert and may lead or facilitate task forces, teams, and/or councils to plan, implement and coordinate programs, services, and/or activities for the organization. May serve as a staff resource to the organizations Governing Board and/or applicable committees
20

Global Consumer Marketing Operations Senior Consultant Resume Examples & Samples

  • Global scope, focused initially on North America
  • End-to-end, globally scalable, process/engagement model development
  • Responsible for overall LOB, series, and product category experience on Dell.com
  • Creates cycle plan delivered to regions for execution
  • Partner with cross-functional teams on: Business performance management and metrics tracking/reporting, Online Product merchandising and global consistency, Ensuring product, franchise, and category content is aligned to positioning, Regional needs are included in cycle plan
21

Consultant National Operations Resume Examples & Samples

  • Develop design principles based on the initial brief and scope provided by the Project Owner, Business Sponsor and Project Manager
  • Support the Sponsor/Project Owner in their efforts to guide the project's implementation activities, including the requirements planning stage and the management of change requests
  • Assist business areas impacted by projects and changes with the writing and/or updating of circulars and manuals, when changes to operational policies, procedures and processes occur
  • Build and maintain relationships with line role players by communicating regularly and working closely with them to elicit business requirements, evaluate and recommend possible business solutions, make assessments and produce feasibility analysis
  • Identify project risks either by consultation with key stakeholders and/or a risk assessment workshop and develop mitigating action plans in agreement with the project Sponsor/Project Owner/Project Manager (PM), thereafter document such risks and actions in the project risk register for on-going monitoring
  • Assist the PM with ensuring that the definition of the project scope and all other documentation needed in the Project Concept and/or Project Charter document/s is obtained by facilitating a project definition workshop
  • Develop hypotheses to achieve project goals based on the outcomes of the project definition workshop and use these to guide the fact gathering and analysis
  • Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders and handed over to the PM for use in defining and designing the project
  • Assist the PM by providing advice, investigating, estimating and calculating costs, timelines, resources and plans for the composition and approval of the project stage business cases
  • Facilitate workshops in conjunction with the PM in order to obtain business user requirements in terms of the proposed end state of the project so that the project is suitably defined, designed and implemented
  • Identify project milestones based on the high level project plan and prepare planning estimates in terms of timelines, resources, design, etc. for the project
  • Project manage a sub-project or work stream, when required to do so by the PM. Assist the Project Manager (PM) to generate weekly/monthly or adhoc status reports, using input from project teams for reporting to Project Office/Sector Change Council for the purpose on reporting progress on the project in terms of work completed/still to be done, risks, issues, plans, etc
  • Analyse the “as is” “business architectures”, to identify any issues, opportunities, etc. This includes the analysis of existing products & services, the procedures and business rules, the organisation structures, functions, roles & responsibilities, the business processes & procedures, the IT systems functionalities, performance and measurement metrics
  • Investigate and perform a business needs analysis, by interviewing the product or business process owners, to determine business requirements and identify possible alternatives and or solutions to achieve these requirements
  • Perform a “root cause” issues analysis with key stakeholders by either conducting interviews or workshop to further evaluate and identify solutions and/or alternatives to meet the business requirements and document all findings to assist with project definition, design and build
  • Assist the PM to set up and facilitate workshops with relevant stakeholders to gather, identify and document the project and business owner requirements to be used in the project definition, design and build
  • An appropriate university degree with preference for a BCom Degree
  • 3 years’ work experience in the Financial Industry
  • 2 years business analysis/business consulting experience
  • 5 years’ Business Analyst experience
  • Interviewing and listening skills
  • Report Writing skills
  • Documentation of business requirements and functional specifications
  • Understanding of project management
22

Consultant, Switching Business Operations Resume Examples & Samples

  • Oversee production support activities for MasterCard Core applications
  • Lead in Business Operations efforts (speed to resolution, bridging the gap between business partners, developers, SLA management, and key support teams. Lead activities include but are not limited to reporting, process enhancement, offshore oversight, and process implementation
  • Create detailed automation test plans, maintain timetables, and set deliverable dates
  • Implement, enhance, and enforce consistent company and department Business Ops practices
  • Apply technical and business knowledge to effectively support MasterCard Core applications
  • Share application knowledge and mentoring team members
23

Consultant, Switching Business Operations Resume Examples & Samples

  • Have you ever wanted to work as part of the high energy, dynamic CORE Product Development team at MasterCard?
  • Are you motivated and want to be a part of a highly successful team that drives towards a world beyond cash?
  • Do you have a passion for leading change as we move towards MasterCard 3.0?
  • Conduct system analysis of MasterCard’s Core Authorization systems and all interfacing applications in response to a variety of requests throughout MasterCard. This is a perfect role for learning how many of the MasterCard services operate
  • Analysis of Service Requests from the business, regions, customers, addressing incidents, questions and resolving problems impacting global Authorization requires more sophisticated research and significant interactions with platforms that support and manage the Authorization systems
  • Leverage the extensive Data Warehouse repository of transaction data to diagnose issues and detect problems proactively
  • Provide support and education for the Value Added Services (VAS) MasterCard markets to our customer. VAS are services MasterCard performs during an authorization such as Apple Pay and Fraud detection
  • Represent the Banknet applications on Technical Response Team and Internal Communication Teams for managing large system problems for MasterCard
  • Articulate technical details in incidents, knowledge repositories, emails, chats, meetings and on the phone by translating technical issues into common language for communications to our business users
  • Expert in systems analysis, data communications and on-line transaction processing
  • Application and Systems Troubleshooting (analysis and problem solving) Skills
  • Broad understanding of Software Engineering Concepts and Methodologies is required
  • Experience with the following: WebSphere Message Broker, Java, Unix/Linux, Shell Scripting, C, data analysis
  • Possesses strong communication skills -- both verbal and written – and strong relationship, collaborative skills and organizational skills. Ability to convey technical concepts to non-technical people
  • Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team. Knowledge acquired in this position is very valuable in many other areas within MasterCard
24

Operations Control Consultant Resume Examples & Samples

  • Fosters and promotes Northern’s commitment to a strong risk management culture by developing a control mindset within the business
  • Leads the development of controls and measures to identify excessive operational risk and/or control problems at an early stage and ensures that immediate measures are taken to maintain quality and efficiency standards
  • Ensures that current policies and procedures are in place (and are being followed) for business unit functions (including new migrations) and are in compliance with organizational standards and regulatory requirements
  • Ensures proper preventative and detective controls are in place for business functions and drive recommendations to strengthen control
  • Acts as an escalation point for risk and control related matters for the entire business unit
  • Assists with reviewing all operational losses within the department, analyzing for trends/root causes, and recommend and implement controls, solutions and training
  • Serves as department assistant lead for all audits and regulatory examinations. Track and monitor all audit report and regulatory examination findings to ensure all open issues are resolved and closed in a timely manner
  • Supports regional control teams with audit, trustee & compliance reviews
  • Assists with operational and/or corporate risk & control initiatives where directed
  • Performs proactive focused reviews according to agreed priorities of end to end processes and/or clients and key risk areas to maintain quality levels and identify areas for enhancement. Work closely with local C&IS management team to determine priorities and objectives for performing reviews
  • Reviews any region specific regulatory issues. Make recommendations and control implementation by Business Unit
  • Ensures the business unit complies with all the requirements of any Training & Competence regulatory regime
  • Ensures consistent best practice across functions and monitor the regional standards
  • Produces accurate management information reporting and analysis to set deadlines
  • Maintains effective communication channels at all levels
  • Tracks all review actions / reporting to senior management and plan effectively to meet the deadlines set
  • Keeps abreast of industry and regulatory developments that may impact the risk and quality of our service
  • Assesses operational readiness of the business unit’s ability to take on new clients, processes, or perform system migrations
  • Ensures preventative controls are in place following procedure & process failures
  • Overall experience of 6+ years preferably in Fund Accounting / Middle Office / Financial Reporting functions including its strategic goals, associated products and supporting operational functions
  • Knowledge of regulatory requirements for US, Irish, UK and Australia funds and AIFMD (preferred)
  • Strong accounting / financial services / auditing / capital markets work experience or equivalent
  • Bachelor’s degree with emphasis in Accounting, Master degree a plus
  • Has a strong understanding of end to end processes within processes
  • Strong attention to detail and organization skills. Good analytical, numerical and reasoning skills
  • Strong communication, negotiation and analytical skills are necessary to consult with partners/clients throughout the organization as well as regulators and auditors
  • Effective project management skills are essential to help drive various initiatives
  • Self-starter with the ability to function independently in a fast-paced, dynamic and demanding environment
25

Consultant, Operations Control Resume Examples & Samples

  • Experience with process improvement projects is a plus
  • Knowledge of SharePoint and MS Office is a plus
  • An understanding of end to end processes within Fund Accounting
26

Consultant, Operations Control Resume Examples & Samples

  • Perform proactive focused reviews according to agreed priorities of end to end processes and/or clients and key risk areas to maintain quality levels & identify areas for enhancement
  • Review any region specific regulatory issues. Make recommendations and control implementation by Business Unit
  • Liaise with related central areas including Compliance and Operational Risk and local HFS Managers who deliver our services to clients
  • Work closely with local HFS management to determine priorities and objectives for performing reviews
  • Initiate quality related projects ensuring adequate business plans are created and signed off by all relevant business areas
  • Manage and quality control data collected for audit-type visits including those from external Trustees and internal audit
  • Assist with the maintenance and testing of the Bangalore HFS Business Continuity Plan, liaising with the regional business units being supported by Bangalore for ‘Transfer of Work’ continuity planning
  • Ensure the department complies with the requirements of any Training & Competence regulatory regime
  • Follow the goals and priorities based on the direction set for the section
  • Ensure consistent best practice and monitor the regional standards
  • Ensures that adequate training/cross training is provided, identify training and developmental areas and establish performance standards for the section
  • Produce accurate management information reporting and analysis to deadline
  • Maintain effective communication channels at all levels
  • Employees are required to comply with the regulatory regime in which Northern Trust operates as appropriate to the above role
  • Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organized and controlled
  • Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
  • Seasoned operations partner with knowledge of the Hedge Fund Services and/or Fund Accounting business including its strategic goals, associated products and supporting operational functions
  • Has a strong understanding of end to end processes within Hedge Fund Services and/or Fund Accounting. Accounting knowledge would be an added advantage
  • Ability to systematically assess & challenge existing processes
  • Knowledge of regulatory requirements and industry best practices like CASS, IMR, AIFMD, FATCA, UCITS V will be an added advantage
  • Proficiency in MS Office (particularly Excel, PowerPoint & Word)
  • Overall experience of around 6 years preferably in Hedge Fund Services/Fund Accounting business
  • Knowledge of regulatory requirements in US, UK & Ireland
  • Strong accounting / financial services/ auditing/ capital markets work experience or equivalent
  • Knowledge proven subject matter expert or referral point for complex issues
  • Should be flexible for shifts and extended working hours
27

Operations Suitability Consultant Resume Examples & Samples

  • Review security transactions to determine client suitability utilizing firm documents and defined parameters. Approve all trades and transactions as a Principal of the Firm
  • Communicate via phone or e-mail with registered representatives suitability concerns or to discuss the rationale behind the transaction to help aid in suitability review. If a transaction is questionable, must be able to discuss with the Registered Representative alternative investment strategies that may be more suitable to the customers' needs
  • Educate registered representatives on paperwork procedures, product knowledge and suitability documentation. May be required to present to large audiences
  • Knowledge of different account registration types, i.e., 403(b), IRA, Roth IRA, joint tenants, 401(k), UGMA/UTMA, 529 Plans, etc
  • Knowledge of FINRA supervisory rules and obligations
  • Approve or reject applications based on analysis of information provided; requires good independent judgment based on product knowledge, company guidelines, and securities regulation. Document decisions made in the file for FINRA or auditing purposes
  • Contact agents via phone or written correspondence if trade is being rejected. Must have the ability to do this in an informative and non-threatening manner
  • Communicate with Sales Managers and Field Compliance Officers on any questionable transactions involving a Registered Representative. Notify Sales Managers if a Registered Representative requires additional product education
  • Knowledge of FINRA/SEC regulations, and the ability to adapt to an ever changing regulatory environment
  • Knowledge of and ability to recognize FINRA violations such as churning, breakpoint sales, and switching. Must also have the ability to discuss with Registered Representatives/Sales Management/Compliance Officers effectively in relation to these issues
  • Advanced level knowledge of all investment products: mutual funds, variable annuities, registered annuities, variable life, stocks, bonds, unit investment trusts and 529 plans. Requires continuous education of these complex products
  • Strong analytical skills – Must be able to understand and analyze the customer’s personal information: risk tolerance, age, liquidity needs, Investment experience, tax status, time horizon, investment objectives, financial situation, and other holdings
  • FINRA Series 6, 26, and 51 (or 7, 24 & 53) required or the ability to acquire in the timeframe set forth by the Allstate Broker Dealer
  • Strong understanding of core business processes
  • Requires 3-5 years of financial services experience, prefers sales or suitability analysis experience
  • High school diploma required; College degree preferred
  • Moderate Microsoft Applications experience (Word, Excel, Outlook)
  • Professional judgment, knowledge and expertise
  • Influences others through subject matter expertise
28

Operations Excellence Consultant Resume Examples & Samples

  • Develops and delivers operational excellence road map to drive a step change improvement in business performance
  • Achieves improved operational performance and optimised use of resources while building internal local capabilities and sharing best practice
  • Ensure operational performance principles and metrics align with Operational requirements and measures are incorporated into solutions enabling continuous improvement
  • Work with COO and Country Leadership team to evolve performance metrics for core work processes and motivate business leaders to embark on OE initiatives, support them in developing deployment plans and coach them through their implementation
  • Deliver ZurichLean certification trainings (Yellow Belt, Green Belt,) and coach Yellow, Green Belt candidates towards certification to develop “active” Lean capability; implement a communication plan to advance and grow the Lean environment, culture and capabilities
  • Analyses relation between process and outcomes (effectiveness and efficiencies). Works on continuous improvement of tools and processes
  • Identifies opportunities for improving business performance with a focus on customer service and cost efficiency
  • Map the customer journey / customer value stream to identify and measure “Moments of Truth "to enhance customer experience through process enhancements, Lean Management principles, automation, or digitalization. Identify customer and distributor demand drivers to ensure unnecessary demand is removed
  • Measure and improve the utilization of resources by eliminating non value added activities and create transparency on demand and capacity misalignment. . Predict resource requirements based on historical demand and market insights to optimize resource levels
  • Lead, influence, diagnose and help develop recommendations to solve complex operational-specific ambiguous problems
  • Consults on issues such as business processes, workflow, productivity, customer requirements, CI culture, quality and organizational design
  • Green Belt LEAN certification (required) / Black Belt (preferred)
  • Project Management l Certification or equivalent
  • Bachelors Degree or equivalent or work experience preferred
  • 8-10 years commercial work experience (required)
  • Experience in a global and/or financial services organization (preferred)Min 3-5 years, experience in utilising a recognised methodology for reviewing current business processes; identifying problems and opportunities; and re-engineering processes for improved efficiency and effectiveness (required)
  • Demonstrated experience in effective control and management of changes in the operational environment of a large & complex organization (required)
29

Milewise Operations Senior Consultant Resume Examples & Samples

  • Participates in and leads project efforts to enhance operational processes
  • Ensures quality of the customer support team, reviewing phone calls for accuracy and identifying opportunities for improvement
  • Contributes to product launches by providing post-launch implementation support
  • Facilitates customer complaint handling processes, ensuring the appropriate information is received and reviews are resolve appropriately and in a timely manner
  • Provide support to the various regional teams in resolving customer issues
  • Analyzes data to identify patterns and makes recommendations for improvements
  • Maintains ongoing ownership and support of one or more facets of the Milewise program (e.g. process flows, complaint handling process, expense management, etc.) with accountability for results
  • Collaborates across AORs and/or with vendors to implement initiatives, influence others, and offer creative problem solving ideas
  • Informs budget and forecast for the Milewise program
  • Education: Bachelor’s degree
  • Experience: 3+ years of related experience
  • Applied knowledge of product, price, underwriting, and insurance regulation is desirable
  • Advanced written and verbal communication skills
  • Ability to independently measure, evaluate, and act on results
  • Ability to have conversations with our agency force and/or customers when necessary
  • Ability to establish, manage and leverage relationships with internal and external partners
  • Intermediate Microsoft Office skills (MS Access is a plus)
  • Knowledge of Tableau is a plus
  • Strong attention to details and ability to investigate issues with little direction
  • Knowledge of Allstate systems such as Alliance, client file, and mainframe is a plus
  • Familiarity of web or mobile based products, applications and technologies is a plus
  • Experience implementing technology based projects is a plus
30

Senior Consultant, Operations Integrations Resume Examples & Samples

  • Working knowledge of software development life cycle (SDLC) and agile/iterative methodologies required
  • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
  • Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP, FDA
  • Masters in Computer Science
31

Operations Senior Consultant Resume Examples & Samples

  • Review, Analyze, Develop, and deliver recommendations from data to provide management reporting, trends and future strategic direction from a customer experience perspective as it relates to Inforce operations. Data should support consistent reporting of service level agreements (SLAs), business volumes/trends, performance, overtime, training and quality
  • Support modernization of Inforce Operations Services and customer experiences by providing choices that customers and agents desire through service or technology
  • Exploring E-Services and award winning service delivery
  • Partner with agencies, producers, consumers, staff and outside organizations (other insurance companies, LIMRA, LOMA)
  • Manage and coordinate Inforce Operations process and system project timelines and budgets. Ensure proper resourcing, execution and implementation
  • Collaborate with internal Business Analysts and Architecture Partners, Project Management, IT
  • Collaborate with external vendors (offshore, onsite, remote)
  • Bachelor’s Degree or practical business experience preferred
  • Expertise to provide management with analytical observations, trends and reports on the status of operations
  • Effectively advise and partner with management to achieve business area quality and productivity standards
  • Communicate and collaborate with a diverse range of people at all levels of the organization to solve problem
  • Prioritize and deliver results to meet business and organizational goals
  • High level of proficiency (advanced) in Microsoft Office Products required
  • Strong verbal and written communications skills required
  • Sense of urgency for continuous improvement required
  • Experience working in a Multi-Disciplined Team
  • Project work experience and process flow mapping a plus
  • Agile Methodology experience a plus
  • Negotiation and Influencing experience a plus
  • Financial Services experience a plus
32

Consultant, Operations Control Resume Examples & Samples

  • At the direction of the Control Manager, conduct periodic proactive reviews of internal processes, procedures, and client specific servicing deliverables to ensure compliance with SLA’s and corporate policies, and ensure proper/effective controls in place
  • Evaluates business processes, controls, and operating practices through regular control testing
  • Escalate risk and control related matters for the entire department to the Control Manager
  • Evaluates all operational losses within the department with the Control Manager, analyzing for trends/root causes. Prepares recommendations for process and control enhancements
  • Assist with operational and/or corporate risk initiatives where directed
  • 5 + years’ experience in operations control, audit, and/or risk management
  • Previous financial industry operations experience is required; investment management, auditing, and client service experience preferred
33

Consultant, Foreign Exchange Operations, HFS Resume Examples & Samples

  • Responsible for the affirmation / confirmation, settlement, life cycle event processing, and break resolution related to all client FX trades
  • Responsible for the settlement of all client FX transactions on and off CLS
  • Responsible for the completion of requested amendments related to all client FX trade bookings
  • Affirmation/Confirmation for FX trades on electronic platforms
  • Manage the settlement of FX cash flows associated with all FX products, including unwinds, novations, fees, and premiums
  • Key point of contact and escalation point for trading desk, reconciliation and control group, and counterparties to resolve any economic discrepancies on trades in timely manner
  • Ensure proper controls and audit requirements are upheld through all processes
  • Work with IT in the development and enhancement of front to back trading systems
  • Understand and process trade activity in accordance with established operations policies, procedures and client deliverables; understand and minimize risk associated with trade mismatches
  • Ensure procedures are kept up to date
  • Adaptability and ability to effectively work with many coworkers and clients in a fast-paced trading environment
  • Should be intellectually curious, intuitive, and trustworthy and have the highest ethical standards
  • Assist in the training of personal – locally and globally
  • Seek to improve processes and enhance the overall client experience
  • Minimum Bachelor’s Degree
  • 2+ years finance experience, with focus on vanilla and structured FX products
  • Strong knowledge of the SWIFT affirmation workflow and SWIFT message types
  • Strong understanding of CLS and the settlement process
  • Understanding of the ISDA FX Novation Protocol
  • Proven change management experience
  • Thorough understanding of operational risk management
  • Proficiency in Microsoft Excel, VBA and Word
  • Ability to handle multiple tasks under extremely time sensitive conditions
  • Understanding of the various FX transaction types such as spot, forwards, non-deliverable forwards and options, vanilla options, binaries, barriers, touches and digitals
  • Understanding of front to back workflow
34

Operations Senior Consultant Resume Examples & Samples

  • Develop and implement the process and delivery of manufacturing and supply chain projects across Halyard
  • Provide leadership and coordination for the process and delivery of cost transformation activities among the business teams, sector management, staff functional groups, and manufacturing teams to ensure financial objectives are met
  • Provide coordination for project commercialization initiatives among the business teams, staff functional groups, and manufacturing to ensure business results are achieved
  • Continually improve existing business processes to enhance project execution, speed-to-market initiatives, quality improvement activities, and customer-service objectives
  • Scope/lead multiple commercialization projects and cost reduction activities to ensure results are delivered within prescribed timelines and meet agreed upon scope commitments
  • Participate in the development of strategic manufacturing and supply chain plans for the Health Care business
  • Conduct all communications and transactions with the utmost integrity and honesty so as to build an unimpeachable business reputation
  • Visibly demonstrate that safety is a value by following safety procedures, maintaining a safe workplace, and complying with safety rules. Develop equipment, processes and products that meet safety codes, policies, and guidelines. Actively participate in achieving organization and personal safety objectives
  • 5-10 years of experience in Medical Supplies and/or Medical Devices
  • Must be able to provide project leadership to the global HC manufacturing and contract manufacturing sites and provide staff coordination and leadership on multi-sector and multi-functional operational issues
  • Solid written, verbal, and presentation skills required
  • Must be able to travel one week out of every six weeks to manufacturing facilities and office locations
  • Previous experience in LEAN and/or Six Sigma, operations/logistics, and extensive project management capability is highly preferred
  • Bilingual skills in Spanish or Chinese is highly preferred
35

Consultant, Ireland Investor AML Operations Resume Examples & Samples

  • The Ireland Investor AML Department’s processes and procedures
  • Northern Trust’s Compliance, Risk and Audit programs
  • Takes responsibility for timely and accurate completion by Investor AML Operations of workload allocated including tasks processed through Northern Trust’s workflow process
  • Leads Investor AML Operations’ review of investor documentation in adherence with Northern Trust’s AML policy and procedures
  • Works with colleagues and line management in reviewing such investor documentation and efficiently sourcing outstanding investor due diligence documentation (if any) with professionalism of approach and timely escalation of material issues arising
  • Assists with the more complex problems and critical issues as escalated from within the Investor AML Operations team, as well as those received from other internal and/or related external parties
  • Takes ownership for completion of AML compliance support for clients in conjunction with Northern Trust colleagues and provide regular and meaningful periodic updates to line management and colleagues
  • Develops and maintain strong working relationships with clients and partners in other Northern Trust departments
  • Works with line management to ensure that the Investor AML Operations team meets the required audit, risk and compliance standards as determined, from time to time, in accordance with changes in legislation and guidance
  • Maintains an up to date knowledge of AML regulation and best practice and uses this knowledge to initiate enhancements to Northern Trust’s AML processes and procedures
  • Performs additional work where volume or absence requires such workload to be completed
  • Ability to research and understand complex issues and deliver solutions agreed with line management
  • Some previous experience in an AML Compliance role
  • General knowledge of the AML regulatory environment in Ireland
  • The successful candidate is required to comply with the AML regulatory regime in which Northern Trust operates as appropriate to the above role
36

Operations Senior Consultant Resume Examples & Samples

  • Develop knowledge in multiple industries and full breadth of services offered by Deloitte while specializing in a selected industry and service line
  • Assist in project management activities and manage subordinates when leading teams
  • Guide teams as appropriate in providing consulting services to the clients in different sectors giving the knowledge and expertise in selected industry and service line
  • Provide exceptional service to the client by responding with a sense of urgency, practicality, accountability, integrity, and respect
  • Demonstrate awareness of assignments’ tasks and responsibilities, and complete work as per Deloitte’s quality standards, and within the assigned timeframes
  • Lead client deliverables development and ensure tasks are met within assigned timeframes. These deliverables are to successfully fulfil and exceed client expectations using Deloitte tools and methodologies
  • Experience working with a telecom service provider and experience delivering projects for a telecom service provider, telecom regulator or a utility client
  • Understand the client business at the set of the engagement, develop work plans, be responsible for the effective day to day delivery, and nurture client relationship
  • Continuously develop a working knowledge in Deloitte’s tools and methodologies, and use them in delivering clients’ work
  • Drive adherence to all risk management and quality assurance tools, and proactively manage key risks and issues related to the engagement
  • Identify operational inefficiencies within the client organization, common issues or trends facing the client business functions and determine improvement areas and potential actions to address those issues
  • Lead by example, work collaboratively, and help develop other team members and share knowledge by building capacity of teams
  • Develop and manage good client relations producing outputs which meet client expectations and Deloitte standards
  • Plan and organize various business development activities for the consulting practice
  • Support business development efforts through identifying opportunities, exploring sales activities and proposal development
  • Keep abreast with global and local trends in order to anticipate client needs and to offer value added and practical business solutions
  • Communicate clearly and effectively. Develop presentation materials, and conduct workshops and presentations to clients
  • Adhere to Deloitte’s policies and regulations, and exhibit positive and professional conduct
  • Bachelor's Degree in Business or Engineering or any other relevant major
  • 5-6 years’ proven experience with Operations Consulting projects and ideally within TMT
  • Proven experience with financial and process transformation, enhanced Telco operations model development, and/or strategic sourcing and procurement engagements for TMT clients
  • Previous consulting experience with a leading or relevant boutique consulting firm known for the strength of its TMT industry coverage
  • Complete fluency in written and spoken business English
  • Ideally Arabic speaking
37

Operations & Maintenance Consultant Resume Examples & Samples

  • Experience designing, developing, testing or maintaining an application as part of a team
  • A solid understanding of the software development lifecycle and release management methodologies
  • Experience implementing or maintaining custom development or systems integration projects
38

Consultant, Operations Control Resume Examples & Samples

  • Work closely with local TA management to determine priorities and objectives for performing reviews
  • Assist with the maintenance and testing of the Bangalore TA Business Continuity Plan, liaising with the regional business units being supported by Bangalore for ‘Transfer of Work’ continuity planning
  • Track all review actions / reporting to Senior Management and plan effectively to meet the deadlines set
  • Keep abreast of industry and regulatory developments that may impact the risk and quality of our service
  • Ability to work on ad-hoc activities
  • Seasoned operations partner with knowledge of the Transfer Agency and/or Fund Accounting business including its strategic goals, associated products and supporting operational functions
  • Overall experience of 6+ years preferably in Transfer Agency/Transfer Agency & Control functions
  • Knowledge of regulatory requirements in Ireland
  • Bachelor’s degree with emphasis in Accounting, CA or ICWA Inter/Master degree/IAQ/IOC or equivalent(IAQ, IMC etc) a plus
39

Consultant Operations Resume Examples & Samples

  • Cisco CCDP, CCNP RS or CCNP DC professional level certification
  • Core routing and switching experience in an enterprise environment
  • Senior understanding and experience of network design, troubleshooting, and customer interactions
  • Proficient in Layer 2 Ethernet, Fabric path, VPC and Spanning tree technologies
  • Proficient in EIGRP and BGP routing
  • Must be fluent in English. Spanish desirable
40

Laboratory Operations & Management Consultant Resume Examples & Samples

  • Create and implement benchmarking programs which lead to actionable business recommendations for Agilent customers
  • Consult with industry experts, sales, marketing, and support teams to uncover, design, and deliver trans-formative services
  • Embrace a continuous learning mentality and strive to be the customer acknowledged thought leader in laboratory operations optimization
  • Work directly with customers at all levels, leveraging benchmarking and other data sources to provide insights to drive economic and scientific outcomes
  • Strong client presentation skills and experience interacting with senior clients in a partner/advisory capacity essential
  • Experience conducting standard business analytics (e.g., benchmarking, ROI calculations) using standard business tools including Excel desired
  • Proven ability to design and conduct external research and benchmarking to enable knowledge transfer and best practice consulting services
  • Knowledge of Academic/Core Facility/Pharmaceutical/Regulated laboratory workflow and instrumentation is desirable
41

Consumer Operations End to End Process Optimization Consultant Resume Examples & Samples

  • Candidate will be responsible for assessing current state processes and providing recommendations for enhancing future state for assigned business process areas
  • Provide strategic consultation for solving complex business problems, breakage points and identified operational gaps, defining impact, prioritization, and estimates to remediate including proposed roadmap
  • Support overall process of improving internal branch, help line, call center, and operations efficiency
  • Creation of future state risk/control, KRI, KPI and SLA requirements with support from risk partners
  • Responsible to provide project management and mobilization expertise to the Consumer Operations, Operational Risk Management, Compliance, impacted business teammates and other impacted stakeholders
  • Document ongoing tracking and completion of activities against end to end processes that are being performed, including executive level read out and summaries
  • Responsible for building relationships within and across the business line to identify innovative approaches to address execution issues and needed enhancements such as procedures, templates, standards and tools to the Segment and Enterprise teams
42

Consultant Operations Resume Examples & Samples

  • Analyzes and solves middle high complexity problems, requiring responses depending on the situation
  • Interact with peers within Accenture and has also some interaction with management and non management levels at the client
  • Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments
43

Operations Technical Consultant Resume Examples & Samples

  • Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge
  • Collaborates with the development team to prepare estimates of resources needed to complete activities and projects
  • Prepares and updates written material and explanations to accompany systems, programs, and program changes
  • Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference
  • Provides vendor relations and client support, training and testing within the area of expertise
  • Prior Mortgage or Home Equity Servicing experience highly preferred
  • Knowledge of mortgage and home equity servicing industry
  • Familiarity with BKFS products and services
  • Experience troubleshooting MSP and Client/Server applications (Director or Passport) preferred
  • Knowledge of any of the following: EDI, Controls and Audit, FTP, ODDs workstation and/or PCR
  • Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
  • Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
  • Proficiency in Microsoft Office and e-mail software applications
  • Advanced knowledge of project management methodologies
  • Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
  • Ability to perform analysis, solid decision-making and problem solving skills
  • Ability to use effective listening skills to develop understanding of user questions or problems
  • Ability to establish and manage priorities effectively
  • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
  • Excellent verbal and written communication skills to non-technical and technical audience members
  • Willingness to travel and work at client locations, sometimes for extended periods of time
44

Consultant, Operations Control Resume Examples & Samples

  • Works closely with Control Officers to perform/develop the audit planning, scoping, and fieldwork execution strategy
  • Communicates audit status to Control Officers and Business Unit stakeholders
  • Completes and compiles findings and recommendations for the purpose of status updates, memos, and audit reports
  • Coordinates with Control officers to ensure evaluations of operational processes occur timely and cover key areas within the audit
  • Operates independently; has in-depth knowledge of business unit/function
  • As an Audit expert for Capital Markets, provides comprehensive, in-depth consulting and guidance to partners at a technical level
  • Carries out Audit activities that are large in scope, cross-functional and technically difficult
  • Role requires the person to comprehend NT policies and standards to correlate with Operational procedures for adherence and identify gaps on a timely basis
  • Perform end-to-end Audits on the key process controls to proactively identify control weaknesses/gaps; if any and consult with business to mitigate the gaps or strengthen controls
  • Engage with global managers/stakeholders on analyzing the identified gaps/observations to derive a logical conclusion
  • Prepare the Audit documentation like scope, review methods, observations, publish final report with recommendation and track open items till closure
  • Audit controls and measures to identify excessive operational risk and/or control problems at an early stage and works with staff to maintain quality and efficiency standards
45

Consultant, Operations Technology Resume Examples & Samples

  • AIMS experience
  • Must be able to convey ideas effectively, verbally and through written communication, to all levels of management
  • Comprehend business process at all steps in the supply chain, not only within the distribution center
46

Operations Deployment Consultant Resume Examples & Samples

  • Subject Matter Expert for: eLabor, eHR, eTimekeeping, eSmartClocks, QsrCash, QsrInventory and future Back Office / Employee Experience tools
  • Builds strong relationships with business partners and acts a liaison between IT, operations and field customers
  • Gathers field feedback from end users to understand and measure effectiveness of new tools and identify new business requirements for future enhancements
  • Active participation in application development for business requirements, design reviews, and User Acceptance Testing
  • Create restaurant communications, preparation and training materials, participate in on-site installations and provides restaurant support for new applications during technical/concept testing
  • Creates and/or reviews training materials. Ensures materials are modern, intuitive, targeted to the appropriate roles/audience
  • Create/develop orientation & support materials for Regional Deployment Staff rolling out back office initiatives
  • Monitor schedule progress to ensure smooth deployment of products
  • Create field communications, as needed, throughout initiative testing and deployment
  • Responds to business questions and effectively escalates field issues for quick resolution
  • Monitor issue logs, analyze data, and identify issues/trends
  • Communicate known issues, mediation, release plans, as well as, resolved deployment or application issues
  • 2+ years’ experience with McDonald’s Back Office, POS and in-restaurant technology solutions
  • Demonstrated ability to effectively collaborate and maintain strong relationships with partner groups (e.g. Back Office IT, USORT, Operations, Regional Deployment Leads, OTMs, McOpCo, Operators, Restaurant Managers)
  • Solid background in project coordination, training, support and communications
  • Associates degree
  • McDonald’s Restaurant Management Experience
  • Strong customer focused orientation
  • Excellent written and oral communication skills; ability to present ideas in business-friendly and user-friendly language
  • Proficient skills with Microsoft Word, PowerPoint and Excel
  • Ability to multi-task in a fast paced changing environment
  • Proven analytical and problem-solving abilities
  • Highly self-motivated and directed
  • Work closely and negotiate solutions with a wide variety of stakeholders requires being flexible on approach while remaining adamant about getting it right for our restaurants
  • Creative thinker able to look to the future beyond the ways things have typically been done
  • LI-RL
47

Marketing Operations Senior Consultant Resume Examples & Samples

  • Utilizes knowledge of all cost inputs (parts, labor, incident rates, etc.) across all product lines to create and manage costing models. Working across multiple teams, optimizes costs throughout entire product lifecycle
  • Identifies, evaluates and recommends opportunities consistent with product line objectives
  • Socializes any costing changes across multiple organizations
  • Creatively and strategically supports key business objectives
  • Builds alliances to gain and share information and industry trends
  • High strategic impact in setting overall strategy for Support & Deployment org
  • Content expert of Dell segment products and processes
  • Serves as a technical authority within the organization and across multiple teams
  • Develops advanced/leading-edge technologies and/or concepts
  • Provides thought leadership on uncertain, unique issues/problems
  • Outstanding financial and quantitative skills
  • Strong drive for results
48

Consultant Operations Resume Examples & Samples

  • Ability to travel up to 50% within the region
  • Consulting experience is a plus, but not required
  • Knowledge of Automated Dispensing Cabinets is a plus, but not required
  • May act as a mentor to less experienced colleagues
49

Senior Consultant Operations Resume Examples & Samples

  • Project or sub¬project responsibility including planning and steering of teams
  • Acquisition and budget planning of consulting projects
  • Mentoring¬ & coaching role for assigned colleagues through effective information exchange
  • Successful project execution in regards to quality, efficiency, methodology
  • Developing and implementing lean manufacturing strategies and lean supply chain management concepts like production leveling, flow, pull or Kanban in the focus areas production & logistics
  • Benchmarking and re¬designing processes in accordance with best practice in the sector
  • Gather and interpret relevant data on costs, productivity, or service level lead time performance
  • Designing and implementing key figure based performance management systems
  • Additional qualifications like PhD or MBA desirable
50

Consultant, Operations Analytics Resume Examples & Samples

  • Bachelor degree, or equivalent experience
  • 5+ years experience
  • Proficient in Microsoft office
  • Excellent communication and interpersonal skills
  • Hospital pharmacy experience is a plus, but not required
  • Provides training and support to hospital personnel on best practices on business processes and program performance
51

Operations Senior Consultant Resume Examples & Samples

  • Develop risk and issues management plan for program, including risk/issue management process and escalation procedures
  • Work with the business to understand requirements and manage and respond to new requests for transitions
  • Support in creating the monthly dashboards and reports for the business
  • Create communication plan and deliver on communication strategy, including creation of newsletters, blogs and increasing visibility of team profile
  • Create appropriate change management plan, including any requirements for cultural awareness training, working with both onshore and offshore teams
  • Develop presentation materials for stakeholders
  • Collate relevant templates and review current processes accordingly
  • Support the inbound and outbound travel process (including visa applications, travel policy and guidelines)
  • Work closely with Operations Managers to identify ways to improve efficiencies and increase quality/ customer satisfaction
  • Support team in managing central mailbox
  • Support the Operations Director as required
  • Completion of a tertiary qualification in a related field and/or adequate experience in a similar environment and role (essential),
  • Strong stakeholder management and business skills
  • Experience in a Professional Services firm and an understanding, or willingness to learn, about Professional Services Firm
  • Strong analytical skills and an understanding of business processes, technology and change elements
  • Strong communication skills and ability to establish effective working relationships with business representatives
  • Capacity to manage competing priorities within tight time frames
  • Ability to operate in an often rapidly changing environment; demonstrated flexibility in approach and attitude
  • Competent in use of MS Office applications (Word, Excel, Power Point, Visio)
  • Self motivated, pro-active, driven individual who can work autonomously yet still work well in a team environment