Manager, Strategic Accounts Resume Samples

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EH
E Herman
Emanuel
Herman
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Experience Experience
Los Angeles, CA
Manager, Strategic Accounts
Los Angeles, CA
Kuhn Inc
Los Angeles, CA
Manager, Strategic Accounts
  • Trains, hires, and develops PMO staff. Has performance managementresponsibilities. Responsible for staff performance and salary and bonusadministration
  • Recommends and implements corrective action with the ProgramManagement Office (PMO), as necessary, to improve performance
  • Develops and maintains performance metrics to make informedrecommendations for strategic decision making
  • Ensuring Coordinators are managing their time and workload effectively across the two Principal teams they work with
  • Researching, analyzing, developing, and recommending departmental processes and procedures to increase and improve operational efficiency
  • Work with Constellation’s Strategic Insights team to continually stay on top of industry trends and bring category management expertise to clients
  • Keeps abreast of new developments in project management methodologies,agile practices, best practices, and industry standards
Houston, TX
Regional Account Manager, Strategic Accounts
Houston, TX
Gutmann-Lynch
Houston, TX
Regional Account Manager, Strategic Accounts
  • Own post-sale digital media campaigns to ensure scheduling, development of custom creative, documentation of launch, performance monitoring, and reporting
  • Develop and grow business partnerships within the designed accounts in the defined geography and ensure formulary acceptance of Horizon products to achieve performance goals within assigned accounts
  • Analyse and understand local environment, Account business, and align Horizon priorities to create Account plans that deliver activities that contribute to the defined business objectives
  • Develop effective relationships with Key C-Suite and administrative roles within an account (CEO, CFE, CFO, CMO, Dir. Of Pharmacy (Pharmacy Director), Medical Director, Case Management, Dir. of Quality, Industry Relations, etc.)
  • Proactively make recommendations to optimize ad performance for clients and ensure campaign delivery
  • Review and analyze contracted product performance at the regional level and communicate account performance broadly with key internal stakeholders
  • Understand and engage in key local, national, and international health care issues/strategies, customer issues/trends and best practices to establish credibility beyond product and therapeutic areas
present
Phoenix, AZ
Technical Account Manager, Strategic Accounts
Phoenix, AZ
Kuhn and Sons
present
Phoenix, AZ
Technical Account Manager, Strategic Accounts
present
  • Partner with Success Managers in managing a portfolio of accounts
  • Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
  • Attain Trusted Advisor status with technical decision makers
  • Provide timely account or issue executive level summary status reports both internally and to the customer
  • Monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews
  • Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas
  • Provide proactive Communications in the event of a service degradation or disruption
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Oregon
Bachelor’s Degree in Business
Skills Skills
  • Ability to identify critical issues quickly and accurately
  • Ability to mediate conflict with tact, diplomacy
  • Proficient computer skills including Microsoft Office
  • Attention to detail
  • Excellent verbal and written communication skills Client service driven with excellent relationship management skills Ability to effectively engage with and present to all levels of management Ability to facilitate collaboration with diverse groups/stakeholders Team oriented, but able to work independently and manage multiple tasks Self-directed, self-motivated and results-oriented Exceptional skills in Microsoft Office, including Excel, PowerPoint and Word
  • Ability to assess and evaluate situations effectively
  • Active listening skills
  • Effective oral and written communication skills
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15 Manager, Strategic Accounts resume templates

1

Account Manager Strategic Accounts Resume Examples & Samples

  • Develops and executes sales strategies and tactics that maximize Cisco opportunity within the customer environmen
  • Direct customer contact comprises a major portion of this role
  • Presents and leads customer discussions to advance the sales process
  • Responsible for motivating and developing the Systems Engineers, and Systems Engineering Manager
  • Defines, communicates and implements the Go to Market strategy for allocated segment - ensuring targets are met/exceeded
  • Builds CxO relationships - articulates Cisco product/business strategies, generates demand and leads discussions towards deal closure
  • Ensures a high degree of Customer satisfaction with Cisco products and services
  • Develops and delivers accurate revenue forecasts, Interacts with other Cisco teams (AS, CA, Cisco Capital, Verticals), to effectively leverage the Cisco value proposition
  • Creates integrated solutions to address most complex problems – Cisco unique selling proposition
  • Focus on client relationship management and customer satisfaction within the account
  • Develops annual plan for territory area in line with company strategy
  • Presents highly complex solution, anticipating key issues and preparing business case accordingly
  • Negotiates large complex contracts
  • Creates networks internally and externally within and outside own sales area
  • Creates new solutions/perspectives on existing solutions to address most complex problems
  • Requires a minimum tertiary qualification in a technical discipline or equivalent
  • Min 7 years sales experience of the service provider environment
  • In-depth knowledge of service provider sector
  • Advanced Cisco product and solutions knowledge and experience
  • Some service provider technical knowledge is helpful
  • Comfortable at all levels of the organization
  • Passion for telecommunications and media
  • Exceptional selling skills in a complex matrix environment
  • Outstanding negotiation skills (business and technical)
  • Influencing skills at all levels from the board room level to the buyer
  • Source of service provider expertise
  • Understand client needs and ability to research client environment
  • Identify solutions for their clients
  • Actively creates business opportunities for Cisco Systems
  • Outstanding communication and presentation skills
  • Perceived as Trusted Advisor (well rounded business partner)
  • Highly respected in the industry
  • Executive level relationship management skills
  • Demonstrates effective use of internal relationships and resources
2

Manager, Strategic Accounts Resume Examples & Samples

  • A minimum of a Bachelor’s degree or related degree is required. PMP and or MBA preferred
  • 3-5 years of experience in strategic client management
  • Established track record of successfully managing large/high value accounts required
  • Proven experience developing strong client relationships at the executive level within an organization
  • Demonstrated leadership, organizational, analytical, and reporting skills required
  • Effective at creating, gathering, and analyzing reports in order to make data driven recommendations
  • Highly organized, task oriented individual who is a proactive and impactful communicator
  • Consistently performs under the pressure of deadlines and has the ability to work tactically and strategically
  • Must thrive in a fast-paced, results-oriented, collaborative environment
  • Able to multitask and consistently perform under the pressure of deadlines
  • Experience in customer service/call center environment preferred
  • Experience working in higher education is a plus
  • Experience with online enrollment growth and overall enrollment management activities is preferred
  • Travel to client sites and Blackboard Student Services Operations Centers is required. Estimated travel of 20%
  • Effective oral and written communication skills along with the ability to work with employees of diverse cultural and economic backgrounds
  • The successful candidate must be very self-driven and able to work independently with little supervision
3

Key Account Manager Strategic Accounts Resume Examples & Samples

  • Achieve annual sales & profitability targets for all retail accounts
  • Individual must be our brand leader on the front line within our retail accounts and by taking full ownership of adidas Golf & Ashworth business, to be seen as a brand and business expert within the accounts
  • Be a strong contributor within the Key Account Team in planning and executing the on-going sales management within Canada
  • Work closely with Strategic Director, TMaG, GM & Brand Directors to determine optimal product segmentation and retail distribution strategies for our retail accounts
  • Support all Key Account sales and marketing strategies, this individual will be expected to provide candid opinion / direction on segmentation & distribution decisions, while understanding sell through data and changing market conditions. When direction is set, individual must demonstrate leadership in championing these decisions
  • Closely monitor account sell through data and provide weekly update to internal staff accordingly. Individual must set the standard among retail vendors on pro-actively managing our inventory levels. Set clear path for future growth by fueling inventory that is selling & fixing issues quickly
  • Work closely with customer service & supply chain departments to maintain bookings and order book. Individual will play lead role in setting adidas Golf & Ashworth brands up to win by ensuring order deadlines are adhered to and all orders are thoroughly reviewed before handing off to customer service and on to the distribution centre
  • Own internal sales procedures for adidas Group as related to this channel to ensure full compliance with internal audit and published guidelines / procedures
  • Proactively manage the retail channel's open order book. Work with CS to develop consistent approach to address dummy order balances. Will require shared effort of constant follow up with account that leads to closure. Continually pushing order delivery dates out is not closure
  • Analyse sell through & margin performance during adidas Golf and Ashworth brands marketing campaigns and during account specific marketing initiatives. Identify successful programs & offer suggestion on ways to enhance
  • Adherence to all approved budgetary overhead expense levels – travel, entertainment, etc
  • Other duties as assigned by the Director of Strategic Accounts
  • Willingness & passion to embrace change as commercial leader of our key retail partners
  • Exceptional and engaging leadership & management skills that quickly builds both retailer and internal confidence in the TMaG brand direction
  • Strong communication skills required to engage, influence & lead all counterparts - Brand Directors, Product Team, Customer Service, etc
  • Ability to lead, coach, teach, motivate and develop the sales / marketing and business management talents of retail partners and head office support team
  • Business experience and confidence to engage with Senior Management at TMaG global and USA operations
  • Strong industry knowledge across hardgoods, footwear, apparel & accessory categories with a proven fact based opinion on market trends and the competitive environment
  • Expert understanding of Canadian market - consumers, retailers, economic environment and commercial landscape
  • Strategic thinking - ability to develop and consider wide variety of options before implanting strategic decisions
  • Bilingual (English and French) preferred
  • Knowledge of the golf industry preferred
4

Account Manager, Strategic Accounts Resume Examples & Samples

  • Understands the communication needs of the small-to-medium and large business customers and designs solutions to meet those complex business needs
  • Responsible for achieving a monthly revenue quota in data, phone and video sales
  • Maintains all sales databases necessary to report sales activity and customer information
  • Works in conjunction with other business services support groups, including sales engineering, sales support and marketing personnel
  • Strong networking and negotiation skills required
5

Manager Strategic Accounts, Government Resume Examples & Samples

  • Supports DSA and SCG AVP in developing federal government account strategies to accelerate the delivery of profitable performance metrics (i.e. growth, improved price performance, achieving gross profit target, etc.) in managing account performance via contract compliance, ensuring sales and performance goals are maintained and monitored
  • Support and actively participate in customer negotiations along with JJHCS in assigned business with Federal customers including various government contracts such as DAPA, ECAT, BPAs, FSS and other agreements
  • Assist the annual strategy development including pricing, contracting & administration and offer development for the GVT channel including VA, DoD, and Indian Health
  • Support and act as liaison between field sales, legal, brand/regional marketing and JJHCS to ensure alignment, identify and communicate any discrepancies. Develops and maintains mutually beneficial business relationships with targeted national government agencies
  • Maintain all relevant processes in support of all minority owned federal government distributors, including but limited to annual price file maintenance, COO updates etc
  • Supports DAPA in conjunction with JJHCS including Prime Vendor maintenance
  • Maintain effective contact with government officials and key decision makers responsible for the delivery of healthcare within the VA, DoD, Public Health and other government agencies with the objective of developing a trustworthy business relationship
  • Accelerate knowledge to become subject matter expert (SME) on assigned JJMD product segments regarding the pricing/contracting strategies by Business Unit
  • Work collaboratively as a member of the team, aligned towards broader organization goals
  • Leverage communication technology to present information and reach stakeholders in appropriate and innovative ways
  • Achieve superior results by demonstrating a cross-franchise mindset with all business interactions
  • 7 years of years related work experience is required in contracting and the government channel
  • Leadership experience with influence management experience preferred
  • Knowledge of Healthcare marketplace preferred
  • Knowledge of Medical Device marketplace strongly preferred
  • Superior ability to collaborate with peers, leaders and senior executives required
  • Superior ability to navigate the organization and decision-making processes requiredNational Accounts
6

Manager Strategic Accounts Resume Examples & Samples

  • Develops sustainable strategic relationships with healthcare executives at targeted Ambulatory Surgery customers to maximize effectiveness with clinicians, economic and other critical decision makers, driving account growth and share of mind
  • Responsible for the development of the account plan and the overall account strategy to include all stakeholders while working collaboratively to match customer’s needs and expectations with internal J&J capabilities (e.g. Solutions, Professional Education, Supply Chain and Logistics, Data Analytics, and Health Economics, Finance, Marketing, R&D, Outcomes Research)
  • Aligns internal commercial and COE resources to address customer needs, ensure successful integration and adoption of selected solutions to targeted customers and facilitate appropriate internal and external relationships
  • Accountable for creation of contract strategy, customer negotiations and pricing across platforms/product lines
  • Bachelor’s Degree or Equivalent required
  • 7 years of experience in sales management, strategic accounts, marketing or finance required
  • Experience with financial acumen and analytics required
  • Relevant product knowledge preferred
  • Verbal and written communication skills
  • Must have strategic thinking skills
  • Must have collaborative and influencing skillsNational Accounts
7

Territory Account Manager Strategic Accounts Resume Examples & Samples

  • Respond to RFP's and follow up with prospects
  • Develop an account plan to sell to customers based on their business needs
  • Provide status information to your Manager including forecast/pipeline information
  • Provide product feedback back to engineering to improve Nutanix complete block solutions
  • Experience in selling storage and visualisations solutions
8

Senior Manager, Strategic Accounts Resume Examples & Samples

  • Generate revenue by prospecting and closing strategic business across 2-3 verticals
  • Sell digital advertising for multiple platforms including WebMD & Medscape
  • Opportunity to mentor peers and champion key categories
  • Extensive email and phone outreach, as well as in person meetings and occasional travel (up to 10%)
  • 3-4 years digital sales experience
  • Experience working with OTC clients
  • Must be goal-oriented, have a hungry and go-getter attitude, and be extremely detail oriented
  • Highly-skilled negotiator and new business cultivator
  • Experience navigating both client direct and agency deals
  • Present a professional demeanor and strong work ethic and enjoy working on a team
9

Manager, Strategic Accounts Resume Examples & Samples

  • Demonstrated success in Commercial role
  • Ability to think through problems creatively and brainstorm multiple solutions
  • Demonstrated leadership experience working within a team environment
  • Ability to lead a group and manage culture
10

Manager, Strategic Accounts, National Resume Examples & Samples

  • Develops sustainable strategic relationships with healthcare executives at targeted accounts to maximize effectiveness with clinicians, economic and other critical decision makers, driving account growth and share of mind
  • Directly responsible for MD/enterprise strategy that drives MD/J&J share, market basket, and overall profitability
  • Ensures coordinated execution of customer solutions through clinical and economic services and programs
  • Responsible for creating a joint business/ value plan along with the delivery of key business reviews that addresses both JJMD and customers long term goals which leads to achievement of growth targets
  • Accountable for co-creation of contract strategy and pricing across platforms/product lines in coordination with the Contracting Directors and lead negotiations as needed
  • Must live within 120 miles of a designated cities for this position
  • Strong negotiation skills required
  • Experience in highly regulated industry preferred
  • Contract management experience preferred
11

Manager Strategic Accounts Resume Examples & Samples

  • Achieve quarterly and annual sales goals and revenue assigned to the program with an understanding of market conditions and sales opportunities
  • Maintain, coach and expand a SAM team
  • S. degree required, MBA preferred along with Six Sigma or Lean Healthcare Certifications; previous experience as a Strategic Account Manager will be considered
  • Proven track record of success in sales and demonstrated examples of leadership or management
12

Manager, Strategic Accounts Resume Examples & Samples

  • Lead strategic planning process to develop mutual performance objectives, financial targets and critical milestones on an ongoing basis
  • Gain an understanding of partner profitability and sell new programs, features and functionality
  • Establish strong relationships around the Expedia organization with people in Technology, Customer Experience, Operations, Product, Finance, Revenue Management and others in order to give our partners what they need and want
  • Conduct ongoing communication with partner contacts. Be extremely responsive to their requests
  • Liaise with the BEX Private Label product team to add customer product development requests onto the roadmap
  • On board new partners while working with tech, product, operations and other teams
  • Evaluate partner performance via Web Analytics Tools on a regular basis and share performance results with key contacts
  • Present results and new business ideas to partner senior leaders and internally to team
  • Key knowledge and skills
  • Ability to develop long term relationships with both internal and external customers
  • Ability to develop and execute programs on behalf of the partner with a strong eye toward maximizing margin opportunities and expanding long term partner relationships
  • Knowledge of travel industry preferred, previous experience with travel technology products ideal
  • Tech-savvy with some ability to communicate technical product features effectively
  • Exceptional communication skills; Good PowerPoint and Excel skills required and ability to quickly learn new reporting platforms/software
  • Ability to handle multiple priorities, possess a high degree of flexibility and work well with others in a team capacity
  • Works well under pressure; Good negotiator and influencer
  • Strong analytical skills, including Web analytics, financial modeling and/or reporting; Strong team player
  • Education/experience requirements
  • Bachelor's degree required; MBAs welcomed
  • Proven years of website, technology, online marketing, consulting, account management and/or professional services experience
  • Consulting experience highly valued
13

Manager, Strategic Accounts Resume Examples & Samples

  • Generate revenue by closing strategic account sales within our Health Systems team
  • Sell digital advertising solutions including custom content, native, mobile and programmatic offerings
  • Strategic accounts are named clients critical to the organization in terms of high growth and profit potential
  • Sell across all lines of revenue: WebMD, Medscape, and Sponsorships
  • Duties may require high level of travel. Work under minimal supervision for prospecting and closing revenue
  • Highly-skilled with extensive proficiency in presales story telling via power point & ROI story telling with post-sales data analysis
  • 2-5 years’ online media selling experience
  • Ability to build strong internal/external relationships
  • The successful candidate will have excellent communication skills, both written and verbal, present a professional demeanor and strong work ethic, and enjoy working in a team environment
14

Service Manager Strategic Accounts Resume Examples & Samples

  • Monitors, schedules, organizes, directs and reviews all activities, either directly or through assigned regional personnel, to successfully perform all billable service work with Strategic Account customers to ensure compliance with customer requirements and NFPA standards for Life Safety and other related building systems such as emergency lighting, security, CCTV, paging and other equipment serviced by Kratos
  • Works closely with the Strategic Accounts Team, recommending actions and changes to ensure the profitable expansion of the billable service business
  • Works directly with the Regional Service Managers and Regional Operations Analyst (Dispatcher) to ensure that local technicians meet customer commitments on time and in an organized efficient manner
  • Utilizes electronic tools, especially HEART, to plan, track and report on Service performance
  • Maintains a strong working relationship with regional service departments, particularly PM Inspections, in the closing of deficiency repair opportunities generated by that department
  • Maintains and /or initiates a regular program of customer visits to ensure customer feedback and overall satisfaction
  • Responsible for increasing and influencing service business customer satisfaction levels and customer retention
  • Manages and provides documentation for the account file including correspondence, requests for information, and timeliness by adhering to company standards
  • Reviews customers systems during billable maintenance or repairs and if needed, provides leads to the Strategic Account Managers for additional potential system expansion or retrofit work
  • Ensures the regional service team adheres to safety standards and all local and national codes
  • Continuously reviews, analyzes and recommends to the Business Manager changes and enhancements that will improve operating efficiencies and business expansion
  • Maintains all required Strategic Account Customer documentation and reports out periodically on KPIs and metrics required
  • Maintains proper documentation and reports monthly on all actions required on existing and potential new Preventative Maintenance Agreements
  • Prepares, maintains and reports status of annual PMI schedules
  • Adheres to the Kratos Code of Conduct & Ethics
  • Ability to maintain sensitive and confidential information as required by government standards
  • Ability to interact appropriately with the public when necessary
  • Ability to adhere to workplace rules
  • High integrity and trustworthiness
  • Proficient with Microsoft Office, Word, Excel, Access, and PowerPoint
  • Proficient with Microsoft Outlook and the Internet
  • Proficient with Timberline
  • Ability to conduct group meetings and presentations
  • Bachelors degree in business management or equivalent related work and management experience
  • A minimum of five (5) years experience in the fire and security industry with proven project management skills, team leader capabilities and supervision experience
  • Ideal candidate would have a minimum NICET Level II certification
15

Regional Account Manager, Strategic Accounts Resume Examples & Samples

  • Maximize sales opportunities across the entire Horizon portfolio in accordance with product labelling and Company policies
  • Develop and present sound clinical, pharmacoeconomic and business presentations to customers based on mutual needs/benefits
  • Develop and grow business partnerships within the designed accounts in the defined geography and ensure formulary acceptance of Horizon products to achieve performance goals within assigned accounts
  • Analyse and understand local environment, Account business, and align Horizon priorities to create Account plans that deliver activities that contribute to the defined business objectives
  • Monitor progress in Accounts and take/evolve action plans as appropriate (monitor customer contacts, plan execution, profit, value, volume growth, and market share)
  • Develop effective relationships with Key C-Suite and administrative roles within an account (CEO, CFE, CFO, CMO, Dir. Of Pharmacy (Pharmacy Director), Medical Director, Case Management, Dir. of Quality, Industry Relations, etc.)
  • Develop a strong alliance with field-based colleagues to ensure the appropriate level of cross-functional support for customers within a defined geography and for developing and executing pull-through strategies
  • Identify area and regional specific opportunities and barriers to ensure corporate success
  • Understand and engage in key local, national, and international health care issues/strategies, customer issues/trends and best practices to establish credibility beyond product and therapeutic areas
  • Co-develop and manage execution of jointly developed customer plans, holding customer and Horizon accountable for plan execution
  • If applicable, develop business case to support contract, and negotiate and manage product rebate contracts with direct customers
  • Provide leadership and development to internal and external teams to support strong relationships with regional accounts
  • Maintain open communication throughout the organization, especially in regards to cross-region and cross-functional customer efforts
  • Review and analyze contracted product performance at the regional level and communicate account performance broadly with key internal stakeholders
  • Adhere to relevant regulatory and compliance guidelines and Company policies
  • Attend/staff/participate in meetings and/or conferences as requested by management
  • A minimum of 4 - 5 years successful experience in management in the pharmaceutical industry (contracting and negotiation experience required)
  • A high sense of urgency
  • Strong attention to detail, combined with a keen ability to recognize issues in the context of higher-level policies and regulations
  • Ability to travel up to 60%
  • Professional, proactive demeanor
  • Organization
  • Dealing with Ambiguity
16

Regional Account Manager, Strategic Accounts Resume Examples & Samples

  • A minimum of a Bachelor’s Degree required
  • A minimum of 8+ years of work experience, including advertising agency account management, digital marketing, or related experience required
  • Knowledge in the area of digital media, including email, websites, mobile, and apps required
  • Demonstrated client management/partnership experience with senior level clients in Fortune 500 companies required
  • Proven project management experience and skills, including Excel and PowerPoint; Salesforce and Jira a plus
  • Experience working with sales partners required
  • Demonstrated experience managing a team required
  • Experience leading creative development for online media campaigns required
  • Comfort with DoubleClick/DART/ad serving as well as rich media vendors (e.g., Sizmek)
  • Excellent oral and written communication skills; very comfortable presenting to a group
  • Ability to think strategically while managing details
  • Strong interpersonal skills for working internally and with clients
  • Research and analytical expertise and experience working with third-party research vendorsNational Accounts
17

Account Manager, Strategic Accounts Resume Examples & Samples

  • Create account strategies and plans for key customer accounts in order to achieve stated customer and Cornerstone business objectives
  • Attain or exceed sales quota by identifying customers’ business challenges and aligning Cornerstone products and services to create world-class solutions that delivers significant value
  • Manage and expand relationships “high and wide” in customer organizations in order to expand the relationship footprint
  • Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible
  • 5 years of customer-facing experience and account management experience for an enterprise software company, preferably SaaS
  • Solution sales or consulting experience preferred
  • Bachelor’s degree in Business, Management or Marketing
  • Fluency in English and local language is a must. Additional languages are a strong advantage
18

Sales Manager, Strategic Accounts Resume Examples & Samples

  • Reach and exceeding the targets and goals agreed for the Strategic Team
  • Reporting on sales results, pipeline and activity on a weekly/monthly and quarterly basis, having implemented accurate forecasting metrics with the sales team, mastered reporting capabilities and devised benchmarks
  • Ensure clear and robust team structure is in place and understood
  • Actively identifying growth opportunities to deliver revenue requirements through the creation and implementation of a sales strategy for each Account Manager
  • Oversee the Territory Review, Quarterly Business Review and Account Planning process for the team ensuring high standards and measurable objectives
  • Develop and coach the team and individuals
  • Motivate and drive the team to success
  • Get on top of processes and identify what needs to be changed
  • Engage with the customer base building a strong network
  • Attract and develop high calibre talent and retain high performing individuals
  • Create and implement development plans for each Account manager, acting as a coach to guide and advise individuals on their career progression in parallel to the day to day management of their actions and activity
  • Increasing business opportunities through various routes to market
  • Delivering increased sales skills
  • Work collaboratively with specialist segment personnel to achieve strategic aims of the Organisation
  • Effectively manage all direct reports and ensure all team members are knowledgeable on products, industry trends, customers and competitors
  • Keeping up to date with products and competitors
  • To undertake any other reasonable duties as requested by your Sales Director
  • Revenue responsibility & reporting
  • Sales process & sales effectiveness
  • Coaching to support team and individual development
  • Honest & ethical management
  • Self motivation, ownership and successful sales track record
  • Commercial acumen & behaviours
  • Initiative and enthusiasm – self reliance & self motivation
  • Excellent communication and 'people skills'
  • Planning, reporting and analytical skills
  • The ability to work calmly under pressure
  • Sales management experience
  • Strategic Account Management methodology
  • Exposure to subscription based information space
  • Wide legal network
  • Degree level
19

Customer Success Manager, Strategic Accounts Resume Examples & Samples

  • Develop and execute account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability
  • Become a trusted advisor with clients by deeply understanding their business and aligning their needs to our solutions
  • Provide expertise on our global payment processing, fraud management and payment security technologies and advise on key features and functionality allowing the customer to execute their strategies
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, sales engineering and finance
  • Ability to lead solution development efforts that best address customer needs, while coordinating the key internal resources for support
  • Lead ongoing strategic customer meetings to communicate best practices, successes and business results; facilitate quarterly business reviews & executive meetings
  • Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements to ensure the they derive maximum value from their investment
20

Client Manager, Strategic Accounts Resume Examples & Samples

  • Large Law Firm Sales and Account Management
  • Key Skills, Knowledge and Abilities
  • Effectively meets customer needs and builds productive customer relationships; takes responsibility for customer satisfaction and loyalty; is focused on the big picture and business perspective when making decisions and taking action. Demonstrates professional qualities and demeanor that commands attention and respect from Large law firms
  • Possesses strong ability to create sales approaches and solutions; ability to provide customers with high-impact training to exceed their needs; tries different and novel ways to deal with customer challenges and opportunities; while working with an internal team, takes courses of action or develops client solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences
  • Builds credibility by working as a strong team player and through powerful formal presentations. Uses appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacts with others in a way that promotes openness and trust and gives them confidence in one's intentions. Large Client Managers may interact with account executives, Sales Exectuives / sales management, and/or products experts
  • Demonstrates strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
  • Exhibits a deep knowledge of products such as Westlaw including content add-ons, the legal profession and the legal publishing industry; Relishes ongoing, self-initiated learning, assimilates new information quickly, welcomes feedback and applies knowledge to practical use on the job
  • Attains assigned revenue account goals
  • Establishes solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns
  • Provides high quality account management and customer support services to assigned accounts
  • Develops, presents and implements special offers in non-Account Executive accounts
  • Partners closely with Sales Executives in identifying the sales opportunity for each firm
  • Supports renewal process in assigned accounts
  • Educates customers on the benefits of Westlaw over competitors and trains customers on the use of Westlaw
  • Coordinates training efforts with Client Representatives
  • Coordinates local marketing efforts within assigned accounts
  • Keeps up to date on competitive activities in accounts and communicates information to divisional/regional management
  • Assists other market segments as needed
  • Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions
  • J.D. Degree required
  • Legal practice experience preferred
  • Strong communication, presentation and Westlaw legal research skills
  • Field Account Management and sales/ marketing experience strongly preferred
  • Proficient in MS Office/Internet
  • Previous legal research training preferred
  • Ability to travel occasionally to training sessions, meetings and to customer locations
21

Senior Manager, Strategic Accounts Resume Examples & Samples

  • Experience driving adoption of new and disruptive technologies within large multinational customers
  • Experience hiring and managing a team global account management professionals
  • Ability to engage and influence C-level executives
  • Proven ability to inspire, motivate and drive extended team to deliver on priorities you set
  • Successful track record in forecasting, leadership, account planning, and sales operations with a track record of exceeding new customer adoption goals within a multinational account base
  • Ability to work effectively across internal and external organizations
  • Consultative and value-driven approach to client relationships
  • Experience developing and facilitating appropriate sales motions to lead a virtual team broad and deep in targeted accounts
22

Manager, Strategic Accounts Resume Examples & Samples

  • Provide supervision to Project Managers (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
  • Develop direct reports – understanding each one’s strengths and opportunities for development, engaging them in frequent development discussions, awareness of their aspirations, create development plans and is engage in succession planning
  • Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
  • Must possess an Associate degree in Business, Criminal Justice, or a closely-related major
  • A minimum of 5 years of experience managing a security contract or corporate security account in a multi-location environment or similar
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Manager, Strategic Accounts Resume Examples & Samples

  • Bachelor’s Degree or equivalent work experience
  • 5 years of related wine industry experience required; keen understanding of the three-tier distribution system
  • General Alcohol and Beverage experience highly preferred
  • Strong Microsoft Office skills; with excellent Excel and Power Point - including the ability to create and manipulating pivot tables; as well as, put together compelling, easy to understand, visually appealing presentations
  • Familiarity with the basic tools/concepts of Excellent communication skills; with ability to articulate effectively both verbally and in written form, and influence at all levels, gain commitment and initiate action. Must be effective through others, manages time, and prioritizes tasks. Highly motivated, results oriented individual who excels in a dynamic environment
  • Proven skills of program and budget development, implementation, management and strategic decision making
  • Demonstrated ability in customer management
  • Must manage time and prioritize tasks. Work in a team environment but be highly motivated with the ability to work independently. Results oriented individual who excels in a dynamic, fast paced environment
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Manager, Strategic Accounts Resume Examples & Samples

  • Generate new business within new segments of on premise chain universe (i.e. Fast Casual, Quick Serve)
  • Bring value to the business relationship by helping client drive revenue, cut costs and improve guest satisfaction
  • Accurate and timely communication of all details of all programs via our current system of reports (NAPA, MSO)
  • Collaborate with distributor national account teams and third party marketing agencies assigned to same accounts
  • Collaborate with Trade Marketing, Brand Marketing, CAOW, Strategic Insights and Digital Marketing to help leverage our assets on clients’ behalf
  • Work with Constellation’s Strategic Insights team to continually stay on top of industry trends and bring category management expertise to clients
  • Manage new item presentation process and assist the company in gaining distribution of NPD items
  • Drive new POD growth by gaining incremental business with core wine, spirits and fine wine portfolio
  • Manage T&E budgets
  • Manage Non Price budgets
  • Effectively manage national on premise pricing calendars for each client
  • 5+ years industry experience
  • Proven analytical skills and solid knowledge of key finance and accounting concepts
  • Strong ability to influence, negotiate and build strong relationships with clients and data support companies at all levels
  • Strong verbal and written communication and presentation skills
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Inside Sales Manager, Strategic Accounts Resume Examples & Samples

  • Assist Strategic Account Sales (SAS) and Independent Software Vendor (ISV) teams attain revenue and margin quotas
  • Develop, organize, and execute inside sales campaigns for SAS and ISV customers and prospects
  • Focus on achieving the Company’s, SAS team, and ISV team strategic goals and initiatives through execution of sales programs and initiatives
  • Utilize knowledge of systems requirements to generate proposals promoting PAR products
  • Demonstrate equipment to customers for the purpose of selling products
  • Obtain, understand, and share the competition’s offering and position PAR products based on customer’s need and competitive weaknesses
  • Maintain positive working relationships with all contacts
  • Assist and help to refine marketing materials
  • Implement of Customer Centric Selling principles on all sales engagements
  • Remain current in industry trends with regards to POS Hardware, Peripherals, and emerging technologies used in the Restaurant industry
  • Provide customer feedback regarding PAR performance and the perception of PAR through the eyes of the customer
  • Identify decision-makers and build strong executive relationships in order to promote sales
  • Build and perpetuate profitable business partnerships and relationships in order to provide long-term sales success
  • Bachelor’s Degree in Business or a related field with 3 to 5 years of relevant industry experience
  • Successful technology solutions sales or telemarketing experience within the restaurant vertical
  • Sales “campaign management” experience
  • Experience in meeting customer goals through deployment of technology
  • Experience selling business applications software to restaurant, hospitality or related industry
  • Demonstrated record of consistently meeting and exceeding annual sales quotas
  • Outstanding communication and presentation skills, including the ability to provide dynamic product demonstrations
  • Strong consultative selling, listening, and writing skills
  • Ability to understand client needs and demonstrate the impact and value of products and services
  • Comprehensive knowledge of how products and services can positively impact organizations’ operations
  • Proficient with SalesForce.com, MS Outlook, Excel, Word, and PowerPoint
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Area Manager, Strategic Accounts Resume Examples & Samples

  • 2+ years of Direct-Line Management experience preferred
  • Minimum 7-10 Years Enterprise Sales Experience
  • Demonstrated leadership qualities and experience
  • Proven track record of over-achieving sales targets and objectives
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Marketing Manager, Strategic Accounts Resume Examples & Samples

  • Develop and execute programs and campaigns for Mid Market field sales teams which contributes to our lead goals and will help increase market share for Spectrum Enterprise
  • Develop marketing strategies that will contribute to lead generation, opportunity conversion which will drive fiber faster and deeper
  • Lead reporting requirements with Marketing Operations team to ensure timely and accurate reporting is in place to measure and optimize campaign results
  • Development of account based marketing programs targeting buyers in defined modules to drive leads. These multi-tactical elements will include (but, not limited to)
  • Minimum 7-10 year’s relevant work experience required
  • Bachelor's degree (B.A.) from four-year college or university; or equivalent training, education and experience required. MBA preferred
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Marketing Manager, Strategic Accounts Resume Examples & Samples

  • Marketing strategy: Define marketing approach for specific accounts using global/EMEA strategy guidance, commercial data, market trends, customer research, competitive benchmarks and marketing performance criteria
  • Sales support: Partner with and support Sales and Account Management teams to contribute directly to commercial growth goals. Deliver marketing solutions supporting all stages of the customer buy-cycle. Ensure local Sales teams are equipped with up-to-date value-based marketing material and encourage adoption of new sales tools
  • Marketing planning and execution: Create and implement annual marketing plans, defining the marketing mix that drives familiarity and consideration of the brand, lead generation, customer acquisition, increased awareness and adoption of technology solutions as well as conversion and retention of business. Execute account-facing activities through optimum mix of tactics. Manage and deploy marketing budget in a disciplined and impactful manner. Also contribute to Pan-EMEA marketing projects beyond core remit
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Senior Sales Manager, Strategic Accounts Resume Examples & Samples

  • 8+ years demonstrated successful sales experience, emphasizing strategic account management
  • 5+ years Sales Management experience preferred
  • Elite negotiation, financial, mathematical, and analytical skills needed, with a deep understanding of the business
  • Skilled in effectively mentoring, teaching and developing solid sales and negotiation skills within the sales team
  • Skilled in customer needs assessment and developing sales penetration and growth strategies at targeted accounts
  • Skilled in communicating effectively with customers and all levels of management on complex business issues
  • Clear oral, written and presentation skills, with a customer-focused presence
  • Product and technical information understanding
  • Understanding of applicable computer systems, such as Microsoft Office, Google, and function specific software
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Manager Strategic Accounts MSO Resume Examples & Samples

  • Setting of reasonable KPI goals company-wide and per location
  • Collaborate to jointly create a strategic plan
  • Provide in depth consultative support relative to top line sales, estimatics, company-wide SOP’s, and their internal leadership development to be a part of the customer’s long term success
  • Effectively uses collaborative approach to problem solving
  • Has well developed project management skills to be able to manage multiple projects for each of the customers they are assigned
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Manager, Strategic Accounts Resume Examples & Samples

  • 5 years of related wine industry experience required; keen understanding of the three-tier distribution system and retailer warehouse environment
  • General alcohol and beverage experience highly preferred
  • Strong Microsoft Office skills; with expert level experience on Excel and Power Point - including the ability to create and manipulate pivot tables; as well as, put together compelling, easy to understand, visually appealing presentations
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Wholesale Marketing Manager Strategic Accounts Vans Resume Examples & Samples

  • Marketing or Business Degree
  • Minimum 5 years of Marketing management experience
  • Proven account marketing achievements and deep understanding E commerce
  • Deep understanding of the Vans brand as well as the action sports and lifestyle industries
  • Language skills: Fluent in English (both written and spoken). Notions of French, German, Italian are a plus
  • Willing to travel frequently. Minimum once per month
  • Independent and proactive
  • Good commercial mind set and business acumen
  • Strong Strategical thinking
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Success Manager, Strategic Accounts Resume Examples & Samples

  • Mapped to multiple business units at 1-2 of our most strategic regional accounts. Ultimately responsibility for customers' adoption and renewal. You ensure that customers derive maximum value from their investment in Salesforce, utilize all of their licenses, identify new opportunities, and collaborate with other Salesforce stakeholder teams to ensure growth attainment and increased footprint
  • In partnership with the Senior Director of Customer Success, the will Establish Account Health Plans to provide the right level of success team focus across the customer's many Business Units and provide customer health leadership across the portfolio. Understand Salesforce best practices to provide a success path for all covered BU accounts and a 1:1 engagement plan for key stakeholders
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success
  • Help position Premier Success and Cloud Services products with the support of pre-sales teams - understand and articulate value proposition to customers and prospects
  • Collaborate with sales teams and Salesforce's Partner Alliances team to ensure proper implementation approach is in place to maximize new customer's success
  • Educate new customers on the entire value proposition of Salesforce 's Customer Success Group (CSG) solutions
  • Plan, Promote and Execute Circles of Success Events based on customer needs
  • Have daily/weekly cadence for meeting with, and providing Success updates to the internal account team and executives
  • Manage and collaborate interdepartmentally to resolve at-risk Customer escalations
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs
  • Play a fundamental part in coaching customers to establish the appropriate Salesforce governance strategy
  • Contribute thought leadership and best practice, both internally and externally, around business transformation and end user adoption
  • Minimum 8 years relevant work experience
  • Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
  • Expertise facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
  • Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
  • Ability to link business processes with product/technical solutions
  • Deep understanding of customer success principles, approaches and considerations
  • Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
  • Knowledge of sales organizations and approaches
  • Passionate about Customer Success
  • Great analytical skills
  • Proactive, organized, and detail-oriented
  • Strong collaboration skills, but has the ability to work independently
  • Excellent communication and Content Development skills
  • Programs or Project Management skills are an asset
  • Knowledge of salesforce.com product and platform features, capabilities, and best use
  • Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and onboarding process in the first 6 months
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Senior Manager Strategic Accounts Resume Examples & Samples

  • Align with Strategic Account Director to meet or exceed key financial goals for assigned national customer (e.g., commenced new business, invested capital, total revenue)
  • Aid in developing the overall account strategic sales plan to building a stronger customer relationship
  • Aid in uncovering profitable new business opportunities with Strategic Director by using
  • Consultative dialogue with customers to understand their business objectives
  • Thorough understanding of internal offerings and value propositions
  • Overall understanding of market drivers for assigned national customer or market segment
  • Support new business initiatives and important customer messaging with a unified sales approach based on the strategic account sales plan
  • Develop periodic strategic account presentations with senior leadership
  • Grow and maintain existing customer relationship to ensure best-in-class quality service for all holistic and bulk approval processes
  • Develop and maintain relationships with all key internal functional areas to ensure alignment with assigned national customer
  • Simplify reporting and automate processes across all product platforms
  • Carry out the internal sales process to obtain approvals, reviews, and support for deals
  • Maintain a thorough knowledge of the customer’s site development and decision making processes
  • Develop analytics to measure, assess and report progress of a targeted campaign to show success v. failure for the Company and customer
  • Communicate customer’s pain points to, and craft solutions with, the Strategic Director
  • Strong strategic and critical problem solving skills to effectively influence decision-making in key negotiations; ability to negotiate complex agreements and develop creative solutions
  • Demonstrated success at identifying and synthesizing customer needs into a concise, clear and influential presentation
  • Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless customer experience and resolve issues via developed analytics tools
  • Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions
  • Excellent planning skills; ability to effectively simultaneously manage priorities across multiple product lines and varying complexities to meet requirements and deadlines in a dynamic and fast paced environment
  • Strong leadership skills; ability to drive and motivate others to achieve results
  • Ability to drive work both independently and as part of a team, towards the successful attainment of set goals determined by senior leadership
  • Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
  • Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding
  • Bachelor’s degree required; MBA or advanced degree preferred
  • Between 5–7 years wireless industry experience with large account management and new business development experience required
  • Experience running a process and being a change agent in an organization strongly preferred
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Manager Strategic Accounts Resume Examples & Samples

  • Develops and implements the strategic plan for the department which addresses customer service, sales activities, electric marketing plan, corporate initiatives and process improvements
  • Implements Company policies and procedures including line extensions, rate terms and conditions, pole attachments, load and revenue estimation, supplier terms and conditions
  • Develops and implements Company policies and procedures to ensure high-quality working relationships with strategic electric customers
  • Participates on, and leads, cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth and maintains effective working relationships with other departments such as Billing, Metering, Call Center, Corporate Relations, Engineering and Construction
  • Works cross-functionally to manage and improve all strategic electric sales customer service activities. These include new customer connections, corporate positioning, customer service, Energy Efficiency and other value-added services
  • Selects, assigns, establishes goals, motivates, coaches and develops Electric Strategic Accounts employees
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Manager Strategic Accounts Resume Examples & Samples

  • Utilize SBU software to project sales history and customer information into a SKU forecast by warehouse location to enable product manufacturing according to netted requirements. Utilize customer simulation orders to compare and generate SKU forecasts to customer’s projected replenishment planning
  • Avail SAP-APO forecasts to Supply Planning to deploy inventory assets to the proper PPG distribution location according to forecast, lead times, and net location requirements
  • Recommend strategic inventory levels by product family to customer by comparing their inventory levels, sales trends, and ordering patterns, ensuring that customer inventory assets are leveraged properly. Dialogue with PPG and customer’s account manager so that changes to tactics can be communicated to PPG product planners to shift production priorities where necessary
  • Estimate inventory investment resulting from customer’s manipulating seasonal inventory indicators. Collaborate with customer to determine desired product build and purge time frames. Communicate results to PPG production planners to enable optimal product supply response
  • Act as communication hub for PPG Sales, Marketing, Manufacturing, Distribution, and Technical organizations so that the management of customer program changes, introductions, rebates, and initiatives is uneventful
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Senior Manager, Strategic Accounts Resume Examples & Samples

  • Presentations (verbal and written)
  • Preparation
  • Value proposition articulation
  • Identifying/uncovering needs
  • Active Listening
  • Timely follow up/ sense of urgency
  • Objection Handling & the ability to pivot
  • Persuasiveness
  • Pipeline management (close ratio/ time to close)
  • Concept ideation
  • Uncover industry data/research/facts and share with client and agency partners
  • Competitive knowledge and positioning
  • 5-7 years of sales experience required
  • Ability to develop and pitch client proposals and opportunities
  • This Sales Manager will be required to complete a minimum of 15 sales appointments per week including after five entertaining
  • Deep understanding of business need, market objectives and key influencers of target customers
  • Agency experience in both the planning and buying of traditional and interactive media
  • Utilize forecasting and business analytical skills to take advantage of opportunities and to expand relationships
  • Strong MS Office skills (i.e. Excel, Word, PowerPoint)
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Senior Manager, Strategic Accounts Resume Examples & Samples

  • Leads the sales process to meet assigned objectives.Provides day to day direction for the Strategic Account Executives (SAE’s) and ensures sales objectives are achieved
  • Ensures that proper sales management practices are utilized by the SAE’s including sales funnel management, call reports, account plans, value statements and engagement summaries
  • Oversees/advises development and execution of account plans to grow EPRI’s engagement to serve client needs and drive revenue growth
  • Assists the sales team in establishing/expanding executive/decision maker relationships to enhance revenue growth
  • Provides technical and business development support to staff as needed to create opportunities and drive closure of business
  • Drives value delivery and documentation in conjunction with sales team
  • Increases funding through external engagement
  • Oversees the Executive Liaison effort with EPRI’s officer team for key clients
  • Ensures that sales team is effectively executing the EPRI client engagement model
  • Coaches and mentors team through regular field visits with SAE’s and clients, observing all aspects of the customer engagement process in action
  • Ensures the success of internal EPRI relationships, fostering teamwork and coordination across EPRI sectors to ensure effective and comprehensive account strategies and execution
  • Establishes and manages budgets to plan
  • Minimum 10 years of senior management experience including 5 years of direct sales management/executive experience in the energy industry or related science/technology solution sales with at least 3 years leading a strategic or key account team
  • Bachelor’s degree required in technical discipline.Engineering degree preferred along with advanced degree
  • Demonstrated track record of sales success as an individual contributor and sales leader
  • Proven track record of strategic account management and sales best practices
  • Exceptional interpersonal, oral and written communication skills.Expert presentation development and delivery skills
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Manager, Strategic Accounts Resume Examples & Samples

  • Responsible for the development of the account plan and the overall account strategy with all partners while working collaboratively to match customer’s needs and expectations with internal J&J capabilities
  • Responsible for building a joint business/ value plan along with the delivery of key business reviews that addresses both JJMD and customers long term goals which leads to achievement of growth targets
  • A minimum of a Bachelor’s degree is required. Advanced degree preferred
  • A minimum of 7 years of experience in sales management, strategic accounts, marketing and/or finance required
  • Residence within 120 miles of the designated cities (Los Angeles or San Francisco) is required
  • Experience with joint value creation and customer solutions preferred
  • Strong negotiation skills are required
  • Experience with financial acumen and analytics are preferred
  • Healthcare market and product knowledge is preferred
  • Experience in highly regulated industry is preferred
  • Contract management experience is preferred
  • Previous experience working in a matrixed environment is preferred
  • Strong quantitative and analytical skills are required
  • Strategic thinking skills are required
  • Collaborative and influencing skills are required3809170616
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Technical Account Manager, Strategic Accounts Resume Examples & Samples

  • Partner with Success Managers in managing a portfolio of accounts
  • Partner with Signature Support engineers to deliver highest standard of support to a portfolio of accounts
  • Develop relationships with key IT stakeholders (admin, up to director level) and become an expert on a customer's implementation by understanding their top business goals and priorities
  • Attain Trusted Advisor status with technical decision makers
  • Advocate for innovation and early adoption of platform features/capabilities with our 3 release yearly schedule through customized release reviews
  • Uncover projects that are fit for our Configuration Services, gather key requirements and act as liaison between the customer and the Configuration Services team
  • Provide relevant technical recommendations on solutions and enhancements specific to customers' business needs
  • Monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews
  • Proactive liaison and focal point into Salesforce Technology and Product teams to address product feature/technical hurdles
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
  • Play a key role in Product and Technical Red Account management and resolution
  • Provide proactive Communications in the event of a service degradation or disruption
  • Provide timely account or issue executive level summary status reports both internally and to the customer
  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions
  • Demo existing unused salesforce capabilities/functionality
  • Drive follow-up of technical Accelerator recommendations
  • Recommend AppExchange Partners/ISVs/SIs based on requirements
  • Recommend appropriate Cloud Services offerings ( e.g. Salesforce Services, Accelerators, etc...)
  • Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas
  • BA/BS Degree (or equivalent)
  • Minimum of 5-8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture
  • Experience in dealing with large, complex, distributed systems scale business
  • Comfortable in dealing with IT systems that support end to end business processes across the customers' value chain
  • Large scale implementation experience with complex solutions environments
  • Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features
  • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation
  • Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
  • Knowledge of the software development process and of software design methodologies (coding experience useful, but not required)
  • Second language is a benefit
  • Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Email Consultant)
  • Deep technical knowledge and implementation experience with software development patterns (MCV, N-Tiered)
  • Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem
  • Knowledge of Salesforce multi-org implementation best practices and strategies
  • Experience defining and delivering custom Force.com enterprise applications in a technical and/or functional leadership role
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Senior Manager, Strategic Accounts Resume Examples & Samples

  • Lead the EMEA Strategic Accounts organization, incorporating Laboratory Products Division (LPD), BioSciences Division (BID), BioProduction Division (BPD), Genetic Sciences (GSD), Clinical NGS (CSD) and Laboratory Chemicals Products (LCP) with all LSG products, services and solutions addressing the needs of customers in the Industrial, Biopharma and Academic markets
  • Develop the EMEA Strategic Accounts strategy and commercial approach, in conjunction with the LSG Global Strategic Accounts priorities and goals
  • In alignment with the Global Strategic Accounts strategy, lead the team in EMEA to leverage all new commercial opportunities, by promoting a culture of cross business and cross division and functional synergies
  • Lead Thermo Fisher towards improved customer solutions to achieve accelerated sales results by developing and implementing commercial processes that ensure consistent, timely and successful execution of the sales team’s strategies and objectives
  • Maintain and develop strong relationships with existing and new clients and pro-actively seek out incremental opportunities to expand the total business base for the LSG products, within selected accounts
  • Be accountable for commercial negotiations with Strategic Accounts at a senior level
  • Acquire and develop experienced commercial talents through individual and collective coaching to leverage diversity, develop influencing capabilities and share best practices to achieve superior individual and collective performance. This pool of top talents will contribute to strengthen the bench of Thermo Fisher and be prepared to face the future commercial challenges
  • Lead by example in building harmonious and productive collaboration with senior leaders across all functions with a special focus on Regional Sales, Global Strategic Accounts, Commercial Marketing, Product & Applications Specialists, Supply Chain and Customer Service teams
  • Master degree or alternatively demonstrable track record/experience
  • Inspirational leadership style, combining visionary aptitudes and collaboration skills to lead effectively by influence
  • Minimum of 5 years experience in leading business development and self-directed teams in the laboratory and/or medical and life science related field
  • Robust track record in achieving superior commercial performance in terms of revenue, growth, Customer Allegiance and Talent Development
  • Broad knowledge of key stakeholders in the Life Science, Industrial and Medical Device or Health Care domains
  • Experience in reviewing and assimilating complex and diverse information and customer issues and in recommending appropriate decisions
  • Strong collaborative approach in a matrix and global organizational structure, with demonstrable credibility among business development, commercial and marketing, manufacturing operations and supply chain and other internal business partners including Finance, Legal, and Human Resources
  • Excellent in oral and written communications skills
  • Proficiency in English oral and written
  • Spend c. 50-60% of time travelling
  • Additional European languages skills a plus (German, French, Dutch or Spanish)
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Manager Strategic Accounts Resume Examples & Samples

  • Manages a portfolio of customers
  • Identifies, plans and develops new customers and negotiate sales in line with business development plan and targets
  • Identifies business opportunities, pinpoints and resolves existing and/or potential problems and requests support from the staff functions
  • Informs the upper management about the required sales support level if needed
  • Has expert knowledge on the features and benefits of available products/services
  • Cooperates with Technical Representative in educating customers on technical requirements of
  • Available product lines, IT support tools and non-paint assortment
  • Systematically up-dates CRM with valid, accurate and complete customer-related information
  • Identifies targets and implements the approved sales strategies in the assigned marketplace
  • Degree in Economics, Sales or similar qualification
  • Experience in similar position in coatings industry
  • Very good communication skills in English
  • Natural hunter who enjoys and takes ownership for developing new business
  • Team player who proactively networks with connected staff functions to serve the customer’s needs and who promotes the positive company image and develops long-term relations with the customers
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Regional Sales Manager, Strategic Accounts Resume Examples & Samples

  • Develop and execute sales/business plans to achieve quarterly sales/business objectives
  • Create and implement account strategy, including developing and maintaining relationships with key decision makers
  • Able to Leverage our pricing, packaging and business models to maximize returns and unique business value to IT management as well as VP and C-level business management
  • Recognize customer business problems and drive/influence resources to address opportunities
  • Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking and social media
  • Drive the entire sales cycle from initial customer engagement to closed sales
  • Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis
  • Develop and maintain key account plans that identify opportunities for company to deliver value, strategic motivators, main stakeholders, buying processes and forecasted sales
  • Keep detailed notes on prospect and customer interactions (include frequency – daily is ideal for accuracy)
  • Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects
  • Implement sales/marketing tactics and programs in order to meet or exceed assigned territory objectives
  • Act as a liaison between Centrify and customers and develop a team selling approach with pre-sales technical specialists and the customer service organization
  • Assist with channel partner recruitment, training and on-going support
  • Provide accurate and timely reports/forecasts
  • Five to seven years quota-carrying software sales experience
  • Proven Track Record in over-achieving quarterly and annual quotas of $3 million and higher through direct field sales
  • Experience in successfully executing complex sales cycles with Directors, Managers and CXOs
  • Actionable rolodex of decision makers at large enterprise accounts within the territory
  • Strong prospecting, qualifying, closing and managing skills
  • Exceptional written and oral communication skills, including cold calls, proposal preparation, and presentation skills
  • Goal-oriented, team player, ability to delegate to pre-sales and post-sales
  • Persistent, hardworking, and dependable
  • Experience selling in a fast-paced, hybrid selling environment, where both direct and indirect approaches are used
  • Prior use of CRM applications (Siebel, Salesforce.com, etc.) and Microsoft applications such as Word/Excel/Outlook/etc