HR Expert Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the hr expert job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Quitzon

Brianne

Quitzon

80282 Otha Bypass

Philadelphia

+1 (555) 699 8996

80282 Otha Bypass

Philadelphia

Phone

p +1 (555) 699 8996

Experience Experience

Philadelphia, PA

HR Knowledge Management Expert

Philadelphia, PA

Davis, Franecki and Hermann

Philadelphia, PA

HR Knowledge Management Expert

Provide support for the transition period, perform tasks assigned by global/regional project leads
Nimbus Application Expert/System support – act as the key GSC contact for stakeholders, provide expertise and guidelines based on global/regional input
Classification and upload of documents in collaboration and/or upon request by Global Topic Owners, manage relevant keywords
Participation on regional and global projects
Opportunity to become a Regional Topic Expert and trainer
Opportunity to become a cultural ambassador within a multinational HR organization
Act as ambassador and change agent for knowledge base (support launch of knowledge base in close collaboration with global team)

Phoenix, AZ

HR Customer Care Expert UK & Ireland

Phoenix, AZ

Deckow, Marvin and Gulgowski

Phoenix, AZ

HR Customer Care Expert UK & Ireland

Perform other tasks as assigned by Line Manager
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer
Provide support for the transition period
Ownership of processes, driving standardization and continuous improvement initiatives
Provide rapid, high quality and validated response/support to HR related queries and requests
Cross-functional & cross domain development opportunities
Possibility of part-time work schedule

present

Houston, TX

GSS HR Functional Process Lead & Subject Matter Expert

Houston, TX

Monahan, Bechtelar and Kunze

present

Houston, TX

GSS HR Functional Process Lead & Subject Matter Expert

present

Reviewing and approval of all changes to key controls for the owned process as executed by the countries and updated in the corresponding process documentation
The Functional Process Lead/Subject Matter Expert will assist with training for the new end users
Ongoing process management
The Functional Process Lead/Subject Matter Expert will help Continuous Improvement findings/leading projects for their areas
Documents end to end Business Processes in Flow Chart Mapping
The Functional Process Lead/Subject Matter Expert will play a key role for input into the Global Design Authority (GDA)
The Functional Process Lead/Subject Matter Expert will leverage established standards throughout the E2E engagement cycle

Education Education

Bachelor’s Degree in Business Administration

University of Memphis

Bachelor’s Degree in Business Administration

Skills Skills

Excellent knowledge of Microsoft Excel, PowerPoint and Word
Basic knowledge about SAP HR module or HR system
Analytical skills in order to check content and logics in figures
Fluent in English, both in writing and verbally
Being accurate on the data processing
Level 1:1-2 years working experiences
Level 2:3-5 years working experiences in HR/Reporting/Data Analysis area in multinational company

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SAP Time & Expense / HR Process Expert Resume Examples & Samples

Oversees all aspects of the process and product or sub-product
Evaluates, presents and secures business case approvals
Manages impacts to other processes and products
Lead, along with the Technical Support Team, the delivery of process updates and enhancements
Acts as secondary/tertiary escalation point on hard to resolve system issues
Primary liaison with the Global Working Community for assigned area
Work with Global Process owners and users to establish the overall strategic direction for the process
Manages the life cycle of defects and enhancements
Approves prioritization of defects and enhancements working with clients as appropriate
Responsible for design and documentation of functional requirements
Responsible for staff development and performance management
May be called to lead projects across functional and technical areas
Communications/Training/Documentation

HR Subject Matter Expert Stage Resume Examples & Samples

Develop and deploy HR strategy, plans, and policies for Ericsson
Provide global functional expertise and develop functional competence and efficiency
Several years of experience in Total Rewards
Ability to relate and network with stakeholders

HR Process Expert / Specialist Resume Examples & Samples

Experience of a HR or Operations process ownership role in a fast-paced, customer-oriented environment,
Process mind-set, understanding of core HR operational processes,
Decisiveness, self-motivation and ability to work with minimal supervision,
Experience of driving strong performance from third-party suppliers & remote teams,
Ability to prioritise multiple tasks & work to deadlines,
Comfortable delivering against quantitative and qualitative performance metrics,
Experience of analysing and improving operational processes in a matrix organisation,
Proven ability to work professionally & proactively with a remote client base,
Fluency in Czech, and English, with polite, professional communication skills,
Ability to anticipate and resolve challenges,
Strong IT skills including Excel, Word and Oracle,
Confidentiality & controllership mindset,
HR Shared Service experience,

HR Customer Care Expert UK & Ireland Resume Examples & Samples

Provide rapid, high quality and validated response/support to HR related queries and requests
Contribute to Knowledge Base for Switzerland
Provide support for the transition period
System used: SAP, ESS/MSS, Telephony
Ticketing tool

HR WFA Expert Resume Examples & Samples

Executes HR Processes and completes relevant administration and data maintenance as defined in process documentation including, but no limited to: Personnel Administration, Organization structure update and maintenance
Ensures all documentation generated or provided by other HR areas is stored appropriately to maintain compliance with relevant legislative requirements
Provides support and feedback where necessary to other HR roles and communicates openly and consistently with client organization, HR network as well as with internal service functions regarding HR processes
Maintain and sustain the Knowledge Base for countries in scope
Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation

HR Total Rewards Expert Resume Examples & Samples

Bachelor or Masters in Business Administration /Human Resources or other relevant discipline
Experience in compensation & benefits, gaining deep expertise to include all aspects of fixed and variable pay, in a multinational environment and/or in a consulting environment
Knowledge of key compensation & benefits regulations in key countries in South East Asia
Able to work effectively in a complex regional matrix organization and manage multiple projects
Able to work flexibly including out-of-hours conference calls and some travel
Strong leadership skills and excellent communication and influencing skills
Able to establish good working relationships across all lines of business, different business needs, usually remotely
Able to learn and use in-house systems, eg IPP, PRM
Assumes responsibility for the day-to-day management of all activities, deliverables and resources within one of the key Total Reward topic, process or business areas (BA and/or geography)
Manages the creation, delivery and/or adoption of Total Reward products and solutions the team creates on behalf of the business
Directs and manages the assessment of best practices and creation of workforce specific Total Reward strategies and solutions based on business requirements and in close collaboration with representatives from the business and - where applicable and required - the HR Business Partner (HRBP) community
Monitors compliance with legislative requirements regarding taxes, reporting, data protection and privacy issues
Manages and directs all activities in relation to the review of existing and proposed statutory requirements governing the existing total reward frameworks, policies and procedures and recommends appropriate courses of action
Works in close collaboration with the HR community on delivering end-to-end Total Reward solutions, products and services to the business
Works in close collaboration with Total Rewards Solutions Center and HR Service Center on operational excellence of end-to-end Total Rewards processes, practices and procedures
Represents the company externally on specific Total Reward subject matters as and when required

HR Knowledge Management Expert Resume Examples & Samples

Classification and upload of documents in collaboration and/or upon request by Global Topic Owners, manage relevant keywords
Build content and maintain content of additional elements of knowledge, i.e. global & regional contact lists, GSC SharePoint Sites, news & alerts, etc
Act as ambassador and change agent for knowledge base (support launch of knowledge base in close collaboration with global team)
Deliver knowledge base training for employees entering the HR Service Center and promote/ensure usage
Nimbus Application Expert/System support – act as the key GSC contact for stakeholders, provide expertise and guidelines based on global/regional input
Nimbus Process Content Management/Author - Manage & ensure process/document compliance based on global/regional/local input, work with countries SME, topic experts and other stakeholders to have respective processes/documents adjusted as needed/applicable; ensure process/document compliance; drive annual review/update process

HR Customer Care Expert With Polish Resume Examples & Samples

Point of contact for employees, managers and HR Business Partners in HR processes/data and provide rapid, high quality and thorough support to HR related requests (e-mails/calls/chat/etc..)
Taking ownership for queries and be responsible for end to end process administration, providing a first point of contact for the customer
Performing maintenance of HR data and answering associate questions regarding processes and guidelines
Creation of standard reports & KPI’s aligned to the service scope
Responsible to ensure compliance in line with Data Privacy and Protection guide-lines and other relevant legislation

HR Process & Applications Expert Resume Examples & Samples

Act as subject matter expert for Payroll & Time processes
Provide training to HR Customer Care team in order to increase their first contact resolution rate
Escalate requests that cannot be resolved directly to the appropriate experts e.g Tier 3
To guide and become the second reference point for HR Process Specialist team members for HR processes and SAP related queries
Maintain and sustain the Knowledge Base and Nimbus for countries in scope
Contribute to projects in scope for HR Process Team
Perform other tasks as assigned by Line Manager This is not an exhaustive list of duties or functions

HR Work Force Administration Expert Resume Examples & Samples

Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer Maintain complex HR data via SAP system
Provides reports and documents to HR, Novartis Legal & Line customers Provides support and feedback where necessary to other HR roles and communicates openly and consistently with client organization, HR network as well as with internal service functions regarding HR processes
To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries Maintain and sustain the Knowledge Base for countries in scope
Contribute to projects in scope for HR Customer Care team ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation provide support for the transition period

HR Subject Matter Expert With German Resume Examples & Samples

Advanced Skills of German and English
Availability to travel (knowledge transfers from the clients)
Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync)
Basic user of Excel, pivot tables, reports
Experience with case management tool (WQM) - desirable, but not mandatory
Experienced user of Workday - desirable, but not mandatory
Basic Compensation experience
Proven ability to work independently and as a Team member
Good organizational, multi-tasking and time management skills

HR Process & Project Expert Resume Examples & Samples

BA degree is required preferably in economics
5+ years Business Service Centre experience are required
5+ years of experience in coordinating projects involving a wide range of stakeholders across different organizational levels (including high level management)
Innovative way of thinking
Extensive experience using planning, scheduling and collaboration tools
Strong networking skills with stakeholders across a range of activities within BP
Excellent communication, analytical and documentation skills
Wide experience in different project management tools and methodologies
Quickly capable to adapt and use previous experience in unfamiliar situations

Group HR Controlling Expert Resume Examples & Samples

Coordinate and improve the headcount and personnel expense planning process on Group level. Regularly review and align with management expectations. Production of various analyses and presentation of planning results in order to support data driven decision making
Act as data owner regarding BI Dataport relevant reporting. Formulate business requirement towards IT tools that support the planning process and reporting practice. Coordinate the implementation projects
Develop and maintain the reporting practices. Ensure timely reporting to key stakeholders in agreed structure i.e. segment/Flagship/company. Ensure quality assurance for reporting. Consolidate headcount and personnel expense data on Group level. Keep contact with Central Controlling
Supervise and coordinate the monitoring of MOL Group's efficiency improvement projects in the headcount planning and personnel expense areas
Support the decision-making of MOL Group by the preparation of proactive analyses and, upon request, by specific analyses, proposals and comprehensive solution alternatives. Supervise and coordinate the preparation of benchmark analyses on Group level. Analyse reports, draw conclusions, draws attention to trends, risks, discrepancies
University or College degree (Preferably in Economics, Business sciences or relevant sciences with numerical reasoning profile)
3-5 years relevant Controlling or HR controlling experience
Knowledge in SAP HR module, MS Excel, MS Word, MS Power Point
Critical thinking with focus on continuous improvement
Effective task organization skills
Customer centric approach
Flexibility in the rapidly changing business needs
Ability to contribute to effective team work, collaboration skills

or HR Subject Matter Expert Resume Examples & Samples

Ensure that contractually agreed processes / standards / timescales / quality requirements are adhered to at all times
Motivate, lead and develop teams ensuring effective communication and promoting engagement
Act as the main contact point and support for customers / colleagues, to resolve internal and external escalations (queries and complaints)
Identify and manage improvements
Design, implement and maintain quality control systems
Manage changes through the change management process
Support SSCL and client in delivering projects
Experience of effectively delivering customer focused services to the required cost, quality and timelines specified in the client's service agreement
HR specialist with a comprehensive understanding of regulations, and the ability to ensure service delivery is within policy
Successfully designed and delivered a range of services, achieving the desired business outcomes
Adopts a coaching and mentoring approach, with quantifiable success growing individuals
Creates and maintains effective working relationships with a range of stakeholders in the client base, supplier partners and colleagues
Ability to set and deliver targets
Knowledge of the Police sector
Experience of introducing new service delivery models and systems in a large / complex organisation
Experience of large scale movement of work between locations

HR Expert Talent Suite Resume Examples & Samples

Provide operational support in own area of expertise in response to customer requests by handling Tier 2 tickets
To stay updated on market trends/developments related to the key area of expertise
Implementation of changes (system configuration and functionality changes)
Release management
System checks and pro-active troubleshooting
Interface tracking
Create and update QRC’s and Q&A for Tier 0
Evaluation of Tier 0 and improvement actions
Create and update training material WI’s for Tier 1 and Tier 2
Training of Tier 1, improving knowledge of Tier 1
Training to customers (managers / HRBP’s) on yearly cycles or new features
Bachelor degree or similar experience/working level
In depth system knowledge level of Talent Suite
Certified for modules of Talent Suite preferred
Fluent in English, both in writing and verbally
In IT software or background with HR IT Mudules
>5 years knowledge of HR systems and processes
>5 years of experience working in Global environment
Affinity with technical side of HR applications
Act responsibly: Delivers consistent and integer messages to internal and external stakeholders, staff and public. Creates an environment that reinforces judgments made based on facts, ethical principles, and on the input of relevant parties. Stimulates involvement of employees in environmental and social issues

HR Expert Analytics Resume Examples & Samples

Functional application maintenance of GP&O systems and act as first contact for relevant suppliers
Ensure that the required level of expertise in the specific area is maintained
Ensure that the global standard processes, tools and documentation are maintained and adhered to
Deliver SME support in improvement projects
Prepare standard & ad hoc reports and deliver to customers on schedule with high accuracy
Answer inquires related to delivered reports
Execute control check on delivered report for data accuracy
Responsibility of speed up report productivity and enhance report quality
Maintenance of tables of BW
Able to write/change functional requirement scripts and change request
Support and test new report in HR system
Collect report tooling issues and follow up to improve
Capability to translate business needs to identify and aggregate right levels of information to diverse customer
Bachelor degree in business administration/English/Statistics/Computer Science
Excellent knowledge of Microsoft Excel, PowerPoint and Word
Basic knowledge about SAP HR module or HR system
PMP Essential is a basic requirement
Analytical skills in order to check content and logics in figures
Being accurate on the data processing
Level 1:1-2 years working experiences
Level 2:3-5 years working experiences in HR/Reporting/Data Analysis area in multinational company
Engage people: shows the ability to flexibly adjust (leadership) style to situations. Encourage people to be open to others’ views, even contrary ones. Addresses differences in working style to improve inclusion and teamwork. Gives open and constructive feedback to teams and employees to even improve the targets set
Improve innovate and change: Targets those opportunities that support identified growth areas of the business – where we’re going, as opposed to we’ve been. Takes initiative to create new opportunities for existing products/services. Incorporates other companies’ best practices for stimulating creative processes

HR Expert Resume Examples & Samples

Recruitment and selection: in line with company needs, manage recruitment and selection process
Organizational development: provide required support in implementation of internal changes with the aim to efficiency support business
Training: collect training needs, participate in preparation of annual training plan proposal and subsequent organization and execution of the plan
Corporate HR Projects: actively support promotion and implementation of corporate projects and processes by participating in their definition and by facilitating local implementation
Performance System: contribute to rolling-out of the process and provide support to management to facilitate it
Regulatory System: update HR related regulations and processes
Degree in Economics, Political sciences
Labour-Law related competencies
Effective communication; Interpersonal relations management
Problem-solving; Organizational skills
Fluent English and advanced Office knowledge
3-5 year experience in HR function

HR Knowledge Management Expert Resume Examples & Samples

Ensure validity and relevance of uploaded documents
Ensure governance and adherence to process
Nimbus Process Content Management/Author - Manage & ensure process/document compliance based on global/regional/local input, work with countries SME, topic experts and other stakeholders to have respective processes/documents adjusted as needed/applicable; ensure process/document compliance; drive annual review/update process HR Home Site Administration
Provide support for the transition period, perform tasks assigned by global/regional project leads

HR Customer Care Expert Resume Examples & Samples

Novartis is currently recruiting for a HR Customer Care Expert to join and be responsible providing rapid, high quality and validated response/support to all HR related queries and requests
Escalate requests that cannot be resolved directly to the appropriate experts
Diploma/certificate in HR/other related field is preferred
Fluent Turkish is required
1 additional European language is an advantage
1-2 years of working experience in an SSC environment preferred
Experience in a call centre operations preferred

HR Hub Expert Resume Examples & Samples

Act as a cultural role model in ways that demonstrate the Nokia values within and outside Nokia, support and challenge line managers to safeguard and promote the Nokia Culture
Contribute to the creation and operational implementation of the Region action plan with appropriate HR actions reflecting business needs and developing business through people. Support & challenge line managers to secure implementation of agreed people actions and reaching people goal & KPI
Ensure all HR work reflects a local employer communication that is consistent, well perceived and builds on the Nokia brand to enable strategic resource planning
Enable line managers to continuously develop local leadership capabilities within their function according to business needs and support this development by counseling on and organizing activities according to agreed development plans
Acts as a leader capable of managing change and transformations in people’s behaviors. Support line managers and co-workers in change processes
Contribute to the building (to developing) of local business competence by supporting and enabling managers and co-workers in their efforts to improve according to agreed development plans
Provide HR support and advice to co-workers and managers that helps building the pipeline of internal talent according to agreed succession plan, including future talent needs. Supports leaders in building and developing effective teams which is essential for developing the business and increasing customer satisfaction
Contribute to the positioning of Nokia as an attractive place to work and the preferred employer in the relevant market for every function by gaining and applying relevant insights and by implementing and following up on the activities identified to develop the relevant offer of Nokia as a local employer
Provide support and advice to co-workers and managers with regards to co-worker relations that are in line with the labor relations principles, local policies, procedures and laws
Ensures regular, accurate and compliant HR data processing for all key HR processes, including admin and payroll
Experience of working in a management role and/or the HR field in production/telecom/industry
Business understanding and a background with the customer in focus
Ability to prioritize and organize own work in line with agreed HR priorities
Proven service mindset
Knowledge in talent management, co-worker relations and employment legislation, change and performance management
Knowledge of the labor law
Ability to communicate confidently and clearly with various audiences both verbally and in writing
Ability to ensure integrity of HR systems, guidelines and documents
Ability to communicate in English (advanced)
Having the opportunity to act locally within a global and country framework
Combining functional and operational expertise
Ability to independently and reliably work on agreed HR actions
Good communication, negotiation and influential skills
Social skills and high accessibility
Excellent listener and networker
Sense of change readiness
Good administration skills

HR Expert Resume Examples & Samples

Provide support in implementing annual HR plans and contribute to actions and projects deriving from business and HR strategy, also taking part in the projects
Ensure that all supporting actions related to employment, contract changes and terminations are timely implemented
Collaborate with the Recruitment team and also take in part in the recruitment process, in order to provide high quality workforce in time
Support leaders in managing efficient performance and development plans as well as in creating feedback culture and represent it during every day work

HR Customer Care Expert Resume Examples & Samples

Provide rapid, high quality and validated expert response/support to all HR related queries and requests
Maintain HR data via SAP system Manage escalations that cannot be resolved directly by the Tier 1 team, and partner with appropriate experts for resolution
To be the second reference point for HR Customer Care Specialists for HR processes and Customer Care related queries
Provide expert support around HR process such as performance management, learning, etc
Provide expert support and training on ticketing tool and other internal support solutions as needed

GSS HR Functional Process Lead & Subject Matter Expert Resume Examples & Samples

The main responsibility of the Functional Process Lead / Subject Matter Expert is to support the GSS/SSC organization end-to-end where functional process expertise is required, both in Design and in Migration of our Op Co Processes into the centralized GSS / SSC model
Documents end to end Business Processes in Flow Chart Mapping
Assists with RACI Definition for core responsibilities for the process
Work closely with the wider GSS Design team (both GSS and IBM) on
Ensuring validation of both complete and accurate design and execution effectiveness of the end-to-end process(es), including linkages to other processes, and includes but is not limited to risk based key controls identification
Reviewing and approval of all changes to key controls for the owned process as executed by the countries and updated in the corresponding process documentation
During the transition phase, the Functional Process Design / Subject Matter Expert will work closely with the Migration teams, to support the SSC and Op Co on handover of activities, as well as support stabilization after go live
The Functional Process Lead/Subject Matter Expert will leverage established standards throughout the E2E engagement cycle
The Functional Process Lead/Subject Matter Expert will help Continuous Improvement findings/leading projects for their areas
The Functional Process Lead/Subject Matter Expert will work closely with the IT and CI organizations to execute automation and technology changes in the HR space, including any potential Robotics Opportunities identified
The Functional Process Lead/Subject Matter Expert will play a key role for input into the Global Design Authority (GDA)
The Functional Process Lead/Subject Matter Expert will assist with training for the new end users
The Functional Process Lead/Subject Matter Expert will assist with Harmonization of key controls across the function as we migrate into the SSC
Ongoing process management
Ensure the processes support business needs
Manage user groups and end to end process change control
Ensure proper KPI / SLA are set and measured
Function as a point of escalation when required
Interact with other process owners on end-to-end process optimization
Act as thought leader for the process
Assist with driving a regular lessons learned and cadences on all processes items, as well as maintaining an Error Log of any items captured, to ensure we are continually striving to improve quality and raise best practices
Preferably 10+ years of experience in HR /Shared Services/ Continues improvement
Experienced in most or all sub-processes in end to end transactional HR
Acts as a change agent
Detailed understanding of E2E process, in both doing and leading
Developed consultative communication skills
Ability to lead Workshops independently
LEAN/Six Sigma methodology understanding and practical usage is preferred
Microsoft Office Advanced user (especially MS Excel and MS PowerPoint)
Oracle ERP experience preferred
Out of the Box thinking, Design Thinking approach is preferred
English and Russian: Fluent, additional languages would be a required asset
Understand business process in Veon
Experience in Visio or BlueWorks or other tools is a must

Student Worker for HR Expert Team Resume Examples & Samples

Performing KPI reporting
Updating master data and performing data analysis
Create Excel Datareports from SAP and other tools
Other ad hoc tasks for the team

HR Development Expert Resume Examples & Samples

Global coordination of Performance Management/Employee Dialogue: Training, consultancy and support for HR partners, managers and employees; further development of a global concept and system administration
Support in the execution and further development of (international) trainee programs
Contribution to the conception, development and support/guidance of our global leadership development program
Participation in the implementation of our global Talent Management process
Global collaboration with our HR partners with regards to people development topics and projects
Design, organization and conduction of workshops and team development projects
University degree, ideally with focus on Human Resources
Work experience and strong interest in Human Resources/Organizational Development, moderation and coaching
Communicative personality, decision-making skills and persuasiveness
Independent working-style and ability of entrepreneurial thinking and acting
Fluent English skills, German skills are of advantage
Resilience and willingness to travel
Willing to and experienced in working within an international context
Professional MS-Office user expertise
A modern, familiar and international working environment in a stable and continuously growing company
Be part of a young and dynamic team
Workplace in a very attractive region
Possibility of working independently in a defined area of responsibilities
Access to a wide range of training and learning offers

HR Customer Care Expert With Slovenian Resume Examples & Samples

Maintain HR data via SAP system
Contribute to projects in scope for HR Customer Care Team
Perform other tasks as assigned by Line Manager
Secondary education is a must
Fluent Slovenian is a must
Good phone manner and ability to build good relationships with customers
Diploma/certificate in HR/other related field is an advantage
Experience in an SSC environment preferred
Experience in a call center operations preferred
Experience in international environment/team/global company preferred

HR Process Expert Resume Examples & Samples

Ensure the efficient and effective workflow management of HR Operations team
Ensure controls & checks are completed and signed off on time, governance routines are followed at all times
Appropriate handling and investigation of customer complaints, remediation actions and feedback
Ensure Risk Events are raised on a timely manner, root cause investigated and remediation plans are in place
Support HR Services Vilnius teams, ensuring that the day to day tasks are completed within SLA, administration of systems and implementation of requirements to the business is effective
Act as a point of contact for employees, responding to/resolving a wide range of HR complex operational queries
Effective establishment and maintenance of relationships with key Stakeholders, providing necessary service updates and insights
To ensure that each new recruit goes through series of training modules applicable for particular service line
To ensure that new joiner receives sophisticated training on Service Excellence/soft skills to be able support customers via all channels
To act as coach/mentor for HR Operations staff
To deliver sessions related to new projects or changed processes
Customer Service experience – ability to handle difficult callers and explain complex query’s clearly
Strong communication skills, with the ability to communicate to people at all levels both written and verbal
Able to multi-task under pressure whilst maintaining high quality delivery
Advanced user of Microsoft Office
Ability to work under pressure, coordinate and prioritise activities, self-discipline and motivation
Integrity and confidentiality (all HR matters are of a confidential nature)
Close attention to detail and accuracy under pressure