Field Support Specialist Resume Samples
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Field Support Specialist Resume Samples
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SZ
S Zboncak
Sherman
Zboncak
19031 Schaden Mews
Philadelphia
PA
+1 (555) 597 8050
19031 Schaden Mews
Philadelphia
PA
Phone
p
+1 (555) 597 8050
Experience
Experience
Detroit, MI
Field Support Specialist
Detroit, MI
Watsica-Huel
Detroit, MI
Field Support Specialist
- Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions
- Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion
- Liaising with Operator Representative, Drilling Crew, Directional Personnel and Geologist prior to and during drilling·
- Report to Sales Engineer on a daily basis with relevant information including previous days drilling and up to date drilling at time of contact·
- Support the business by connecting regularly and providing support with Market AP, Recruiting & HRBM
- Responsible for Order to Cash processing including sales order entry, delivery creation, and invoicing
- Supporting the learning team with distribution of Mystery Shops - Market Learning Specialist
Houston, TX
Retail Field Support Specialist
Houston, TX
Stoltenberg Inc
Houston, TX
Retail Field Support Specialist
- Collaborate with the Service Desk to develop, manage and maintain store systems support processes and resolve process issues
- Responds to management/frontline questions and resolves and/or escalates to the Regional Manager
- Assist in the development of and maintenance of documentation as it relates to ongoing store support
- Generates monthly, quarterly, and annual reports relating to Product Sales team incremental sales performance and results
- Identifies and implements technological and web-based tools that improve processes and efficiencies
- Performs daily clerical and statistical reporting for Product Sales team
- Provides detailed reports to the sales force on ranking
present
Detroit, MI
Senior Field Support Specialist
Detroit, MI
Stoltenberg, Hoppe and O'Connell
present
Detroit, MI
Senior Field Support Specialist
present
- Lead person in providing administrative support to the Regional Sales Managers & Sales Development Managers
- Management & maintenance of New Business tracking for Sales Development Managers
- Willingness to work with Global Marine Management Team to properly conduct daily business and serve global customers with consistent Service Excellence
- Create Expense Tracking system to provide weekly updates on travel and project expenditures
- Provide pro-active remote monitoring, support and system management if part of the service contract
- Provide total administrative support to Global Marine personnel in regards to travel arrangements, presentation building, meeting planning and documentation creation
- Provide regular feedback on event status of severity level to customer or client service manager
Education
Education
Bachelor’s Degree in Accuracy With Minimal Supervision
Bachelor’s Degree in Accuracy With Minimal Supervision
Colorado State University
Bachelor’s Degree in Accuracy With Minimal Supervision
Skills
Skills
- Technology savvy with a demonstrated ability to quickly learn new systems
- Have excellent verbal and written communication skills and a high-level attention to detail
- Ability to quickly adapt and respond to environmental and industry changes
- Ability to handle, work, and professionally manage stressful situations
- Highly self-motivated with a keen attention to detail
- Professional demeanor, strong customer relations skills
- Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes, SAP)
- Ability to multi-task and effectively manage workload and make wise use of time
- Ability to effectively and clearly deliver information to a range of audiences
- Ability to prioritize and perform a variety of concurrent tasks with minimal direction
15 Field Support Specialist resume templates
Read our complete resume writing guides
1
Retail Field Support Specialist Resume Examples & Samples
- Perform analysis of problems or issues as they are reported. Work with technical support and other IS groups as required on problem determination, solution implementation and thorough documentation of progress and results. Timely and professional handling of incoming calls and effective assignment of calls to field support vendors. This includes documentation, escalation and closure
- Assist in the development of and maintenance of documentation as it relates to ongoing store support
- Assist in executing test scenarios for new or modified store systems and/or processes
- Contribute to development of training and assist in conducting employee training sessions that provide general awareness and specific knowledge needed to understand and fully utilize stores systems. The audience will include store managers, Networking, Desktop and Service Desk personnel
- Provide assistance/knowledge transfer to (and from) Service Desk and Desktop Support personnel as required to facilitate improved service levels and number of first call resolutions to minimize Tier 2 support escalations
- Collaborate with the Service Desk to develop, manage and maintain store systems support processes and resolve process issues
- Knowledge of Data Processing and General Business principles. Possess intermediate level analytical skills. Possess well developed ability to read, write, and speak English, including the ability to speak to individuals and small groups in the role of teacher or trainer
- Demonstrated experience and ability to translate technical concepts and conduct interpersonal interactions involving moderately complex and/or technical topics
- Ability to think through and logically analyze work assignments and problems. Ability to troubleshoot and solve problems. Operate independently utilizing discretion
- Work effectively under job pressure due to retail environment and incident resolution requirements. Ability to sit for extended periods and to bend, kneel, stoop and operate telephones, computer hardware and software including keyboard and 10-key
- Solid teamwork skills and techniques to support incidents and requests from creation to resolution. Use time management skills to accomplish challenging objectives and manage a moderate workload. Solid technical aptitude which may involve a demonstrated ability to translate technical concepts and conduct interpersonal interactions often involving moderately complex or technical topics
- Bachelors degree in Business, Computer Science, or related field work experience equivalent to a degree
- 3-5 years experience in retail system support
- Required to work 2pm - 10pm after initial training period
2
Lifecafe Field Support Specialist Resume Examples & Samples
- Experience driving operational and financial performance
- 5+ years of customer service experience
- 2+ years as LifeCafe Manager
- Ability to handle and resolve conflicts in a professional, tactful manner
- Ability to effectively multi-task with tight deadlines independently and within a team environment
- Proficient in Microsoft Office Suite applications
- Ability to pay close attention to detail
3
Retail Field Support Specialist Resume Examples & Samples
- Organizes programs, special projects, and initiatives in a systematical format
- Identifies and implements technological and web-based tools that improve processes and efficiencies
- Analyze store procedures and recommend or implement needed change
- Partners with Sales Operations to identify regular analytical reporting structure needed
- Regularly visit stores to identify tools and support needed
- Acts as liaison by teaming up with cross functional departments for day to day operations
- Responds to management/frontline questions and resolves and/or escalates to the Regional Manager
- Keep team organized by documenting action items and due dates
- Maintains current information on Comcast products, services, equipment, and marketing promotions
- Develops and manages a sales reporting system that will provide adequate data and analysis for Sales Support teams use, as well as strategic data and analysis for sales management requirements
- Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes
- Provides detailed reports to the sales force on ranking
- Performs daily clerical and statistical reporting for Product Sales team
- Generates project estimates using in-house estimating tools and programs
- Generates monthly, quarterly, and annual reports relating to Product Sales team incremental sales performance and results
- Captures and updates all required reporting materials to provide Product Sales management customized reports
4
In Field Support Specialist Resume Examples & Samples
- Deliver training and serve as a consultant to Branch Teams in order to increase performance and retention of Financial Advisors in the market
- Accelerate the sustainability of a market through partnership with home office and regional leadership teams to build the capabilities of others by providing updates regarding trends and themes based on observations
- Develop strong relationships and collaborate with branch teams and key stakeholders to identify strengths, weaknesses, or other opportunities to support identified goals
- Work in partnership with Home Office areas supporting leadership team members to address needs and attain resources
- Develop self and team to increase contributions to the firm's vision by soliciting feedback from leaders, stakeholders and other associates
5
Field Support Specialist Resume Examples & Samples
- Manages the daily operation of the office, which will include mail and telephone reception
- Responsible for Order to Cash processing including sales order entry, delivery creation, and invoicing
- Monitoring of accounts payable and accounts receivable
- Responsible for the administration and general office duties involving, typing, and record and file maintenance, documentation creation
- Assisting with sales reporting and documentation
- Maintaining relevant EDI information and processing EDI errors
- Working closely with customers and internal departments to resolve order and/or inventory issues
- Provides general administrative support to the District Manager and Sales positions
- Generates and maintains confidential information and administer company policy and procedures
- High School degree or equivalent required
- Strong Excel Knowledge
- A minimum of 2-3 years of secretarial/administrative experience
- Strong PC skills including demonstrated proficiency in Word, Excel, PowerPoint and Access
- Requires the ability to exercise independent judgment and basic reasoning skills
- Excellent Verbal and Written skills a must
- Strong organizational skills and multi task abilities a must
- Must be flexible, responsive and resourceful
6
National Account Field Support Specialist Resume Examples & Samples
- Provide on time, accurate site surveys at a local branch level to meet National Accounts survey request timeframes. Will conduct site surveys, and review job estimates with local Install or Branch manager before submitting completed documents to NASSG in Atlanta
- Process work orders and complete all required documentation in accordance with approved and standardized procedures
- Conduct pre-installation site visits and check on job start status of National Account jobs
- Perform post installation follow-up by contacting customer ensuring commitments were met
- Utilizing "We Care" and other Corporate strategies and programs conduct National Accounts customer follow-up. Perform customer quarterly reviews at larger National Account facilities when requested
- Provide National Accounts customer support and act as point of contact to facilitate resolution/handoff for issues related to installations, service, billing, monitoring, and other issues
- Work with Service Coordinators to monitor service call records and obtain data required to identify high activity customers. Provide information to management and provide support as needed to reduce activity
- Maintain an in depth knowledge of complete line of products/services and customers' issues and needs through in-house training and reading/research
- Activities and responsibilities will adhere to current policies, procedures, products, programs and services
- May provide functional guidance to less experienced representatives
- 2 years experience proficiency in system design, pricing of electronic security protection equipment in a commercial sales environment
- Excellent communication and professional customer relationship skills, with timely decision making in difficult or stressful situations
- Advanced level of written and oral communication skills with emphasis in phone interactions and strong problem resolution skills
- Strong communication skills. Flexible Style ("do whatever it takes" approach)
- Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach)
- Ability to obtain NICET 1 and II within fourteen (14) months of moving into position
- PC Proficiency; Microsoft Office proficiency; ability to effectively utilize Tyco Integrated Security systems
- Time Management and ability to prioritize and multi-task
- Ability to drive to customer and Tyco Integrated Security locations
7
Field Support Specialist Resume Examples & Samples
- Support Leica in order for Region to achieve sales goals monthly, quarterly, and annually in the IHC Instrumentation and reagent consumables
- Design and perform investigation of tough technical applications while working with Technical Service, RSFM and global business units
- Response and documentation of PMDRs on IHC instrumentation in conjunction to working with BU and Customer on appropriate response and follow up training necessary
- Follow normal Standard Work for customer complaint handling to ensure total customer satisfaction
- Install and Conduct in field post purchase applications support and training with customers
- Prepare weekly territory status reports to RFSM including but not limited to competitive information, product issues, customer issues, target account lists, expense reports and travel calendar as asked by manager
- BA/BS in Life Sciences or equivalent
- 1-3 years’ Histology laboratory experience in clinical, research, or industrial setting with a practical focus on IHC
- 1-3 years’ experience in the optimization, operation, functionality, and support of both manual and automated IHC instrumentation and related products preferred
- Understanding of IHC and Histology marketplace or a related discipline
8
Field Support Specialist Resume Examples & Samples
- Provide field support on all product lines including OEM devices
- Supports/troubleshoots system problems; including configuring and coordinating with Masimo, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as brackets, cables, routers, access points, bridges, and switches
- Receive and respond to telephone calls and emails from end users
- Document all complaints and failures per the Masimo Quality System
- Initiate repair/replacement of failed and/or defective products
- Be the customer advocate for all matters involving Service
- Implement service sales strategies
- Collaborate with Masimo Corporation’s Tech Support Team to produce Technical Bulletins for Masimo products
- Identify potential Customer training issues and propose solutions
- Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing
- Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
- Provide technical review of all training and supporting user interface documentation
- Monitor Technical Support process and procedures. Initiate changes to optimize the process
- Be able to work with and be knowledgeable of biohazard products and procedures
- Maintain account management for service related activities
- Provide service repair training
- Perform all other duties as assigned or required
- Frequent travel with little notice req
- Three years of related experience in the medical industry
- Direct Technical experience, ability to communicate with all areas of healthcare industry
- Must be a self-starter, a "hands-on" individual who enjoys challenge and is and dedicated to getting the job done with minimal support and direction
- Must have excellent verbal and written communication skills both Korean and English
- Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done
- Must have flexibility in reacting to new situations and adaptability for working in a new environment
- Must be PC literate, have excellent organizational, communication, and writing skills
- Ability to travel both domestically and internationally; eligible to apply for a Passport
- Ability to work on a rotating after-hours on-call schedule
- Extensive knowledge of networking using TCP-IP protocols in an Enterprise environment
- Knowledge of engineering principles, troubleshooting, electronics and design
- Knowledge of Linux servers and Windows workstations
- Working knowledge of VPN configurations and use
- Ability to lift 23kg on an occasional basis
- Call center experience with a global service provider of manufactured products
- Prior experience in the Biomedical and/or Field Service
- Experience with wireless site surveys and spectral analysis
9
International Field Support Specialist Resume Examples & Samples
- Report to the ORS International RPMs and Deputy RPMs
- Oversee assigned project management tasks to ensure project activities comply with technical scope, budget, and schedule commitments, while complying with all PNNL ORS Protect and ORS - HQ policies and requirements
- Assist with gathering monthly status information from the team to fulfill requirements for monthly performance reporting, to include site schedule updates, variance explanations and financial assumption review as requested by the PCP
- Assist with travel planning and coordinate with support and sustainability staff to ensure implementation trips and sustainability events are successfully completed
- Report directly to ORS International RPMs and Deputy RPMs for day-to-day execution of project activities and be accountable for project management support
- Provide direct technical and project management support to assist RPMs and Deputy RPMs in developing and implementing international nonproliferation and security policy
- Background and technical education in a science/engineering, project management, international relations, or security related field are highly desirable and will allow the incumbent more growth opportunities
- Successful experience in a wide range of business and management situations, as well as a demonstrated capability to interact successfully with Government sponsors and senior program managers is essential. The position requires the incumbent to understand and assist with implementation of the objectives and goals of DOE’s Office of the Global Material Security and to support programmatic activities to meet those goals
- Knowledge of contracting principles and business practices within the government, commercial and international arenas; knowledge of a wide range project management, marketing, and financial practices; advanced knowledge of business standards and practices
10
Advanced Staining Field Support Specialist Resume Examples & Samples
- Installation and Evaluations of IHC Instrumentation sold and evaluated in the region
- Evaluations of antibodies and probes in Region
- Build an in-depth understanding of new product technologies and their applications in a diagnostics immunohistopathology environment
- Prepare weekly territory status reports to FSS Manager including but not limited to competitive information, product issues, customer issues, target account lists, expense reports and travel calendar as asked by manager
- 1-3 years’ Histology laboratory experience with a practical focus on IHC
- Excellent time management, organization, and communication skills
- Excellent customer relations/service skills
11
Semi-senior Field Support Specialist Domican Republic Resume Examples & Samples
- Ability to prioritize and manage several tasks at once
- Analytical, technical and problem solving skills and abilities
- Ability to work effectively and deliver on deadlines
- Attention to detail, process oriented and highly organized
- Travel Industry experience and/or GDS knowledge a plus
12
Field Support Specialist Resume Examples & Samples
- Provides a high level of customer satisfaction through the effective delivery of technical support and service. Customer support specifications may include product maintenance, product installation, project management, site planning and professional services
- Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics
- Understands service processes and options that are linked with the customers specifications
- Able to identify and solve a wide range of problems
- Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the standby rotation. Works primarily at customer sites
- Duties and tasks are standard with some variation
- Completes own role largely independently within defined policies and procedures
- 5 years relevant experience and an engineering degree preferred
13
Field Support Specialist Resume Examples & Samples
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
- Knowledge of and ability to manage IT work activities, processes and progress within a system to improve organizational efficiency and effectiveness
- Knowledge of software technology, and the ability to plan global, regional and local software architecture and infrastructure components
- Knowledge of telecommunications platforms and the ability to plan the global, regional and local telecommunications architecture for infrastructure components
- Knowledge of and the ability to monitor, measure, and optimize individual and combined utilization of hardware, software and telecommunications components
- Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments
- Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives
- Knowledge of and ability to adhere to existing customer support service agreements and the associated support levels and activities
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
14
Fiber Optic Field Support Specialist Resume Examples & Samples
- Provide support to Corning Optical Communications’ Sales during new product launches
- Provide after-the-sale training and field support of Corning Optical Communications’ products
- Actively pursue competitive information and report back to Sales, Marketing and PLM
- Document product usage and trends observed at customer locations
- Support field trials during product launches and field trial evaluations
- Support Field Sales at Sales presentations and at trade shows as required
- Adhere to budgetary constraints / guidelines and document all expenses
- Provide structured product training to customers in a small classroom type environment
- Exemplify the Quality Policies of Corning Optical Communications to all internal and external customers
- 2 Year Technical Degree or equivalent telecommunication work experience
- Minimum of 3 years of experience specifically with Fiber Optics
- Hands-on experience in splicing, terminating, testing, connectors, etc
- This position requires a “must have” of fiber optic experience; knowledge of fiber optic terminology and hands on experience with fiber optic cable and hardware
- Must be able to distinguish colors to identify fibers and have eye sight to see and work with the fine fibers
- Candidate must be confident of their knowledge of fiber optic cable and hardware and have the ability to instruct classes of the product to customers
- May work trade shows and sales –must be articulate, requires self- confidence and knowledge of product(s) to present at trade shows and in sales; present a professional image
- Possess a valid driver’s license
- Must be able to obtain a U.S. Passport
- Must be able to pass a background check, drug screening and driving record check
- Fluent in English (verbal and written) required
- Computer literate with Microsoft Office applications: Word, Excel, Outlook
- Work independently with little or no supervision
- Ability to interface and communicate effectively with personnel with varied knowledge levels and responsibilities both internal and external to the company
- When on assignment be able to Multi-Task and Prioritize task as required
- Take ownership of tasks and projects and manage them to completion on time
- Work effectively as a team member, leader and facilitator. Desired Skills
- Experienced traveler familiar with booking reservations; flights, hotels, rental cars
- Technical certifications specifically in the telecommunications industry
- Knowledgeable in general construction practices and planning procedures
- Knowledgeable in Corning Optical Communications’ products a plus
- Ability to speak conversational Spanish a plus
15
Field Support Specialist Resume Examples & Samples
- Ensure that compliance and policy items related to KBS and Kiewit are followed
- Development of strong relationships with field personnel
- Adherence to service standards and continuous actions taken to meet those standards
- Adherence to the established key performance indicators and continuous improvement culture
- Accountable for the prompt and accurate handling and resolution of cases
- Accurately completes actions requested by customer base
- Troubleshooting and resolution of data conflicts via systemic means
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various Kiewit departments to improve the customer experience
- Understand processes and effectively recommend solutions to customers
- Resolve complaints and conflicts as they relate to keeping customers satisfied, communicate issues to management and work to resolve/settle disputes within company guidelines/policy
- Respond to inbound customer communications dealing with a variety of issues including, but not limited to, transactional requests, issue resolution, and making recommendations
- Monitoring and maintaining master data accuracy
- Liaison between customer base and various KBS functional areas
- Maintain a high level of confidentiality
- Ability to understand both functional as well as end-to-end processes
- Ability to portray professionalism and confidence to customers via all communication channels
- Solid relationship-building skills
- Ability to multi-task and perform high volume work efficiently and accurately
- High sense of urgency and follow-through
16
Field Support Specialist Order Entry Resume Examples & Samples
- Responsible for the administration and general office duties involving, typing, and record and file maintenance, documentation creation
- Maintaining relevant EDI information and processing EDI errors
- Working closely with customers and internal departments to resolve order and/or inventory issues
- Generates and maintains confidential information and administer company policy and procedures
- Applies technical skills and line knowledge to complete assigned work within own work group/project team
- Works toward and contributes to achievement of team/business unit goals
- High School degree or equivalent required
- 3-5 years’ experience providing support at an intermediate level
- Some college
- Bachelor’s degree in Business Administration or equivalent preferred
- Requires the ability to exercise independent judgment and basic reasoning skills
- Strong analytical, communication, and multi-tasking skills
- Must be flexible, responsive and resourceful
17
Technical Field Support Specialist Resume Examples & Samples
- Manage and coordinate the installation, initial set-up and training of DPM System
- Troubleshoot and repair DPM System products in house and at the customer’s site
- Provide remote assistance via internet connection or phone
- Provide technical support to customers, service providers and employees
- Complete issues escalated by support or sales team
- Report/recommend new features to product management for product improvement and/or for addressing product deficiencies based on customer feedback in a coordinated consistent trending fashion
- Complete site visit reports
- Requires BS degree in Food Technology or Science, or equivalent
- 1 years plus troubleshooting and/or training experience
- Strong effective verbal, written, and interpersonal communication skills. Possess strong presentation skills
- Great “can do” attitude
- Strong self-starter and self-learner that is capable of working with limited supervision
- Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales
- Excellent organizational skills with the ability to multi-task, prioritize, and track many activities
18
Domestic Field Support Specialist Resume Examples & Samples
- Oversee assigned project management tasks to ensure project activities comply with technical scope, budget, and schedule commitments, while complying with all PNNL ORS Protect and ORS HQ policies and requirements
- Provide project management support and coordination as directed by the RPMs or Deputy RPMs
- Provide direct technical and project management support to assist RPMs and Deputy RPMs in developing and implementing domestic nonproliferation and security policy
19
Technical Field Support Specialist Resume Examples & Samples
- Bachelor’s degree in Food Technology or Science, Master’s degree strongly preferred. Equivalent experience working in food processing, food safety, or food security will be considered
- 1+ years of experience in troubleshooting and/or training
- Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills
- Great “can do” attitude: a self-starter and self-learner that is capable of working with limited supervision
- Excellent organizational skills with the ability to multi-task, prioritize, and track many activities.CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses
20
Senior Field Support Specialist Resume Examples & Samples
- Management & maintenance of New Business tracking for Sales Development Managers
- Promotion tracking and reporting for PureForce exclusive programs
- Assisting Pizza Hut Corporate Accounts with navigating new/existing business onboarding requests
- Dish Machine Removal email address tracking for successful machine removal
- Meter reading tracking
- Act as a liaison for Sales team with Human Resources, IT, Finance, Compensation and Marketing
- Tracking and logging Field Trip Letters for Regional Sales Managers
- Tracking and facilitating new hire paperwork
- Participating and scheduling Safety calls
- Collecting and gathering information related to various sales programs
- Supervising new account setup between Central Services, Asset Leasing, and Field Sales
- Field Sales assistance & troubleshooting with corporate card issues and MyExpense
- Coordination of company and customer facing meetings
- Lead person in providing administrative support to the Regional Sales Managers & Sales Development Managers
- Provide support for Sales Team on various programs with US Foods
- Telephone and office backup coverage & general office duties
- Ordering materials for new associates & assisting with Business transfers
- Assisting with Salesforce.com leads
- Conducting SDM check ins & general reporting with scheduled communication timelines
- Ad hoc reports and duties as assigned
- 3+ years administrative experience
- Ability to accurately type a minimum of 25 words per minute, in a timed test
- Intermediate proficiency in MS Office Suite (Word, PowerPoint, Excel, and Outlook)
- Post-secondary degree
- Advanced proficiency in Microsoft Office
- Ability to accurately type more than 45 words per minute
- Ability to anticipate needs, be resourceful, work independently and collaborate in a team environment
- Effective time management, organizational, and prioritization skills
- Professionalism and approachability with all levels of the organization
21
Field Support Specialist Resume Examples & Samples
- Order to Cash Responsibilities – customer order management, entering and monitoring customer orders in SAP, customer signed back up, billing, EDI management and invoice resolution
- Customer set up and customer change requests, product masters, pricing requests through Nalco Champion
- Receiving customers and handling phone calls and inquiries
- Ordering all office supplies
- Strong analytical, communication and multi-tasking skills
- Attention to detail and demonstrated organizational skills
- Demonstrated strong interpersonal skills and sensitivity to confidentiality
- Advanced abilities with Microsoft Office including Word, PowerPoint and Excel
22
Field Support Specialist Resume Examples & Samples
- Support after hours program
- Performs system testing
- Applies technical skills and line knowledge to complete assigned work within own work group/project team
- Works toward and contributes to achievement of team/business unit goals
- Solves problems within own work group/project team
- 3-5 years’ experience providing support at an intermediate level
- Bachelor's degree in Business Administration or equivalent preferred
- Advanced abilities with Microsoft Office applications including Excel, PowerPoint and Word
- Strong analytical, communication, and multi-tasking skills
23
Senior Field Support Specialist Resume Examples & Samples
- Work through the resolution of technical service issues according to standard processes and procedures with specialized understanding of complex product issues
- Resolve all incidents at our customers’ sites in a timely manner and/or escalate incidents to problem management and provide technical consultancy
- Maintain a high level of technical competency on Philips solutions and related technologies
- Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction
- Determine if site delivery managers or application consultant are required to go onsite for event analyses or incident solving
- Provide regular feedback on event status of severity level to customer or client service manager
- Monitoring of events forwarded to third party and ensures those are solved within the agreed SLA with the vendor; escalate if deemed necessary
- Provide pro-active remote monitoring, support and system management if part of the service contract
- Remote/on site installation and testing of hotfixes, updates and upgrades
24
Field Support Specialist Resume Examples & Samples
- Proactively manage calendar, making decisions on behalf of the Market Managers to prioritize calendar requests based on shifting business priorities to ensure accurate scheduling and appropriate allocation of time
- Provide support to market recruiters for interview arrangements
- Overall Daily - Weekly - Monthly Reporting based on Market Managers Request
- Supporting the learning team with distribution of Mystery Shops - Market Learning Specialist
- Assistance in specialty store closing/transition into full line
- Prepare and process expense reports on behalf of Market Managers, in compliance with Retail Stores Expenses Policies
- Act as the interim approver for all Store Manager submissions
- Monthly review and distribution of Store P&L and Budgets to Store Managers
- Monthly audits of IDWEB to ensure every security group is updated with correct employee alias
- Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services)
- Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion
- Have excellent verbal and written communication skills and a high-level attention to detail
- Thrive in a fast-paced, dynamic, public-facing environment, driven to get results by directing a team
- Specific 3+ years of experience as Administrative Assistant in fast-paced environment
- Strong organizational, interpersonal, written and verbal communication skills - Ability to maintain confidentiality; Ability to implement complex calendar and headcount decisions
- Valid authorization to work in the U.S. is required - no visa sponsorship is available for this position
- Superior customer service/people rapport building skills, both 1:1 and in a group environment
- Problem-solving, presentation skills, and multi-tasking ability
- Ability to deal with ambiguity, ability to make independent decisions, be proactive and drive things to closure
- Capable of juggling multiple projects at once – actively tracking pending items and constantly re-prioritizing tasks based on changing business needs
25
Field Support Specialist Resume Examples & Samples
- Reserve and manage travel itineraries/logistics through corporate travel department for the Director, Training Center Operations & Quality and Director, Training Network Operations
- Assists with logistics and preparation for meetings/conferences. Participates in Pre-meeting planning with supervisor; arranges facilities and equipment, includes, but not limited to: conference room, hotels, AV equip, catering; distributes meeting communications, which includes, but not limited to: meeting requests, agendas, exhibit materials, post-meeting minutes and follow up activities, enters MSD entry of attendance; submits volunteer expense reports and processes invoices as required; Maintains public calendar; serves as Administrator and Coordinator of Virtual Meetings, which includes set-up in the conference call system, recordings and support and assistance during webinars and virtual meetings
- Primary customer service duties include, answering calls and emails from both internal (ECC staff, National Service Center, affiliate partners) and external customers (volunteers and providers) within one (1) business day
- Prepares and processes correspondence in support of ECC activities; drafts routine correspondence; meeting notices, minutes, financial forms, and other AHA documentation. Maintain lists, rosters, directories, territory maps, updating team SharePoint sites
- Assists with technical support for Microsoft Dynamics applications including dashboards, activity tracking, etc. for team. Assists with the data monitoring of various Dashboard reports supporting team and supervisor. Responsible for uploading documents into SharePoint and keeping SharePoint content up to date
- Assists with processing of check requisitions, invoices, Statements of Work, contracts, timesheets and materials orders. Processes expenses for Director, Training Center Operations Quality and Director, Training Network Operations
- Ensures that the Training Center Application Pipeline is accurate and current to improve the throughput and decision speed of the TC App Review Team. This requires proficiency in MSD and SharePoint, plus the ability to lead meetings, communicating with Directors, account leads, Volunteer Managers and Volunteer Support Specialists
- Manage staff provisioning/onboarding and terminations
- Experience with Customer Relationship Management (CRM) Systems, specifically Microsoft Dynamic
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Field Support Specialist Resume Examples & Samples
- Coordinates and Leads the fielding of assigned fielding group(s) throughout all phases of deployment
- Provides on-site supervision of cutover process and provides over-shoulder functional and technical support during fielding
- Assists the Deployment Manager with the coordination of and ensuring that all sanctioned communications to all stakeholders have been properly prepared, reviewed, and executed
- Assist the Deployment Manager and Analysts with the creation and maintenance of Deployment Readiness Checklists to support each deployment and implementation activity
- Provide deployment readiness updates and track required metrics
- Provide production and development support for incrementally deployed releases and future release deployments
- Provides support to ensure the program meets all key performance parameters and achieves all established organizational objectives
- Interface with Government and other stakeholder customers and represent CACI in project meetings and on and offsite deployment/training activities
- Contribute to the continuous improvement of the business area’s Program Management Office
- Bachelors degree or equivalent and 5-7 years of relevant experience
- Must be able to travel 50% of the time for extended periods of time both CONUS / OCONUS
- Must have experience with fielding IT systems, programs and/or software
- Must have previous military experience or experience working with Army units and Army HR Programs (eg… SIDPERS, RCAS, MyUnit Pay, eMILPO)
- Must have experience developing and providing briefings to Senior Leaders down to subordinate levels
- Experience in providing training or training support to military units
- Must possess the ability to coordinate, lead and effectively communicate to resolve issues between the program and its customers
- Experience and/or training with PeopleSoft 9.1 or current
- Must have previous military experience or experience working with Army units within the areas of Army Human Resource and/or Pay Operations
- Applied Information Technology Service Management Deployment Experience in large scale IT organization
- Must be familiar with Army Human Resource Operations Field Manual (FM) 1-0 and Financial Management Operations FM 1-06
- Familiar with Army Regulation (AR) 350-1 (Army Training and Leader Development) and Army Doctrine Reference Publication (ADRP) 7-0 – Training Units and Developing Leaders
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Senior Field Support Specialist Resume Examples & Samples
- Partner with domestic and international affiliate contacts to assign personnel to scheduled service visits
- Contact Corporate Cruise Line personnel to coordinate boarding clearances for both domestic and international service commitments
- Maintain up-to-date and accurate files on Global Marine and affiliate personnel in regards to required credentials
- Provide total administrative support to Global Marine personnel in regards to travel arrangements, presentation building, meeting planning and documentation creation
- Plan and execute office functions and events – both onsite and offsite
- Host team meetings with multiple global participants and navigate skillfully through virtual meeting management tools, including but not limited to videoconference, teleconference, WebEx & Lync
- Coordinate travel requirements, after Leadership Team approval, for each Global Marine Group affiliate to service customers worldwide
- Submit necessary paperwork and documentation to secure travel capabilities and port service requirements of Global Marine personnel for domestic and international locations
- Serve as secondary level of support for general office management, i.e. answering of phone calls, office supply duties, etc
- Provide pleasant and genuinely knowledgeable support to onsite office customers
- Interact with customers, as directed by Corporate Accounts team, to ensure positive relationships are fostered and maintained
- Create Expense Tracking system to provide weekly updates on travel and project expenditures
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Field Support Specialist Resume Examples & Samples
- Provide product training and education for all phases of the sales process (presales, evaluation, conversion, and ongoing support) to facilitate successful product adoption and drive sales
- Effectively engage with prospective and existing customers to provide scheduled and “on demand” training on correct product usage to create a culture of safety for patients and healthcare providers
- Consistently work to improve personal knowledge of clinical product applications and standards of care as it relates to vascular access and to fully understand Smiths selling models in order to become a greater value to customers and the Company
- Maintains up-to-date knowledge of competitive products, sales messages, key competitive features and benefits and how this relates to Smiths Medical line of products
- Proactively research, ask, listen, and clarify data in order to gain insight regarding industry trends, gaps in product lines, and product application information
- Work with established and prospective customers within assigned territory to best utilize Company products and services for the greatest value to customers and their patients. Value to customers includes the following areas: Clinical, Financial, Reimbursement, Quality, and Reliability in products and services
- RBM’s will determine how the Field Support Specialist collaborates with Professional Services Team on customer support activities and under the direction of the RBM
- Supports Account Managers as directed by their respective RBM
- Attend bi-weekly call-ins and pipeline calls initiated by respective RBM
- Attend team conference calls and regional meetings
- Provide updates and timelines for large projects
- Must have two (2) years prior experience in medical device sales and/or clinical background
- BS/BA/BSN degree in business, health sciences, or related field of study required or two (2) years related experience may be substituted for each year of college
- Effective prospecting, selling, and negotiating skills in the medical device or related industry, including networking and partnering
- Effective and creative customer problem solving skills
- Training skills required to effectively train customers and demonstrate Company products and services
- Knowledge of medical device or related industry sales and marketing policies and procedures, reimbursement/financial protocols, and an understanding of customer business
- Proven effective verbal, written, and presentation communication skills
- Demonstrated analytical and financial skills to identify patterns and draw conclusions from data and correlate data with business needs
- Advanced computer and Office skills – Outlook, PowerPoint, Excel, and Word
- Ability to use imagination and creativity to generate novel ideas, approaches, and solutions
- Ability to use communication methods and strategies that influence desired results
- Ability to effectively manage assigned area in terms of strategic planning, organization and time management skills, and goal setting
- Ability to establish and maintain credibility, trust, and positive relationships
- Ability to quickly adapt and respond to environmental and industry changes
- Ability to appropriately deal with success and overcome business setbacks and challenges
- Ability to handle, work, and professionally manage stressful situations
- Ability to work autonomously and within a team
- 50% to 75%
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National Account Field Support Specialist Resume Examples & Samples
- Primary function of this position is to engineer and design electronic security systems to meet functionality and performance requirements, and ultimately to bring the successful completion of specific project goals and objectives while meeting and often challenging deadlines
- The primary challenge of this position will be to design complete and accurate electronic security systems while adhering to classic project constraints
- Bulk of time will be spent working directly with Sales Team
- 2+ to 5 years in Security Industry desired
- Microsoft, Autocad and General Computer Skills
30
Field Support Specialist Resume Examples & Samples
- Fields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requests
- Accountable for support requests related to product information and product problems that are documented. May escalate more difficult support requests to Field Support Engineers
- Logs all incoming support requests into the company call tracking system in a timely and professional manner
- Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions
- Escalates more complex problems to Field Support Engineers
- Complete company designated training courses for position to enhance work performance and career development
- Participates in special projects to increase the incumbent's role and technical abilities
- Participates in semi-complex product support to customers remotely
- Participates in disseminating semi-complex product knowledge
- Provides support in recommending products for customers with semi-complex product needs to product design group
- Participates in coordinating new product introductions as they relate to product support
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science. or equivalent experience
- 3 years of experience as Field Support Specialist Excellent communication, conflict resolution, and problem-solving skills High understanding of customer satisfaction and service orientation
- Specialized skill training/certification may be required
- LI-KBS
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Field Support Specialist Resume Examples & Samples
- Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units
- Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests
- Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects
- Understand and follow processes, procedures and internal controls
- Reliable and consistent attendance
- Support and participate in collaboration activities to promote and implement continuous process improvement
- Perform other job related tasks as needed or assigned
- Working knowledge of computers and experience in the use of Microsoft Outlook, Excel and Word
- Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others
- Highly motivated and self-directed; initiative and a sense of urgency to get things done
- Attention to detail with ability to recognize discrepancies
- Excellent analytical, math and organization skills
- Ability to understand and follow process and controls
- Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment
- Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work
- Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization
- Ability to work with a high degree of accuracy with minimal supervision in a high volume environment
- College Degree in business or related field
- Prior work experience in a shared services environment
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Field Support Specialist Resume Examples & Samples
- Act as a liaison between a variety of different KBS teams and field personnel to effectively and efficiently support the CDL and non-CDL DQM system
- Maintain Driver Qualification Files accurately and timely
- Manage expiring documentation in accordance with the FMCSA regulations and requirements
- Assist in the DOT Drug and Alcohol program in accordance to the FMCSA regulations and Kiewit’s corporate policies
- Maintain employee access in the DQM System
- Support all enhancements to systems directly impacting the DQM system and other supporting systems such as Talent Navigator and SAP
- Communicate and collaborate with team members to achieve department goals and provide outstanding support to all areas of the Kiewit organization
- Provide the highest level of customer service to internal and external customers; understand Kiewit’s core business and promote a sense of urgency toward business critical issues
- Excellent organizational, analytical, and math problem-solving skills
- Superior attention to detail, with the ability to recognize discrepancies
- Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment; initiative and a sense of urgency to get things done
- Logical reasoning abilities that enable one to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problem-solving
- Excellent oral and written communication skills; the ability to clearly convey messages and ideas, gain understanding; generate interest and holds attention, listens and is open to the ideas of others
- Demonstrated pattern of success in meeting quality objectives
- Ability to spot and anticipate problems and seek solutions
- Experience in DOT, FMCSA regulations
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Field Support Specialist Resume Examples & Samples
- 1 Year experience in a customer service environment
- Communicating with technical and non-technical team members
- Troubleshooting and solving technical issues (connectivity, hardware, and software)
- Server, Networking and cabling experience
- IT components required for client servers and architecture
- Working independently with little direction
- Writing reports and correspondence
- Healthcare information systems, peripherals, and cabling
- Working with ProVation MD and/or MCG software
- Software implementation methodology
- Application, data, and systems integration
- Project plan concepts
- Relational database concepts
- English language
- Server 2008R2 & 2012R2, Windows 7, 8.1, & 10
- Extensive knowledge of Healthcare technology cabling
- Object oriented concepts
- Relational database management knowledge
- Domestic and international travel to client sites, up to 90% of work time
- Ability to travel independently
- Must have valid driver’s license and be able to travel by air
- Ability to obtain a credit card
34
Field Support Specialist Resume Examples & Samples
- Manage the Deployment Operations Cell and tracks all deployment activities across multiple system releases
- Works with the Program Strategic Communications Team with producing, managing and tracking messaging to Army Components regarding the fielded products and required activities to ensure Stakeholders are prepared to receive both training and the fielded product
- Bachelors degree or equivalent, 5-7 years
35
Information Technology Field Support Specialist Resume Examples & Samples
- Excellent interpersonal and written communication skills, and the ability to guide users over the phone (or email) to resolve technical problems
- Ability to troubleshoot and repair IT hardware equipment (PCs, Printers, Scanners)
- Knowledge of computers, hardware and software
- Ability to learn and apply new skills, lift computer equipment up to 35 pounds, and work some nights and weekends as needed
36
Field Support Specialist Resume Examples & Samples
- Design and perform investigation of tough technical applications while working with Technical Service, FSS Manager and global business units
- BA/BS in Life Sciences or related discipline
- Self-motivated, independent, goal oriented and results driven
- Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes, SAP)
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PC Field Support Specialist Resume Examples & Samples
- Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations
- Troubleshooting and solving technical issues related to end user equipment hardware and software
- Ensuring customer satisfaction is achieved
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
38
Field Support Specialist Resume Examples & Samples
- Performs a variety of routine and non routine clerical/administrative activities to support Field Service Supervisor and associates in administrative areas
- Provides general department administrative support such as service order processing, goods receipts, ordering
- Product, customer billings, contractor or fleet management, and expenses/time reporting
- May assist more senior‐level specialists and supervisors with compiling and drafting service related documentation and reports
- May also assist with special service rollouts, projects, or initiatives
- High School Diploma / GED Required
- Minimum 5 years office experience, preferably in a sales environment
- Strong customer relations
- Proficient in use of personal computer and relevant software packages (e.g., Microsoft Office), or equivalent
- SAP is preferred
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Information Technology Field Support Specialist Resume Examples & Samples
- Excellent communication and interpersonal skills; ability to guide users over the phone or email to resolve technical problems
- Knowledge of computers hardware and software, and the ability to troubleshoot and repair IT hardware equipment (PCs, Printers, Scanners)
- Ability to learn and apply new skills, as well as use resources effectively
- Unrestricted and valid CA State Driver's License (no SR-22)
40
Field Support Specialist Resume Examples & Samples
- Provide answers to EA questions or provide appropriate routing for questions based upon standard operating procedures
- Under direct supervision help identify key areas for strategic agent growth
- Report on what assistance was provided to agents and what knowledge gaps occur in the field
- Follow workflow for agent interactions
- Reinforce ABM message across agency force- Vision, Financial Systems, Market Access, Power Prospecting, Sales Systems, Customer Experience and Base of Operations
- Provide agent support and troubleshoot agent issues
- Assist in the creation of policy and procedure documentation, job aids and documented best practices
- Train field partners on various systems and processes
41
Field Support Specialist Resume Examples & Samples
- Working knowledge of Active Directory, Mac, Windows and RHEL operating systems
- Must understand and be able to operate audiovisual, display and video conferencing equipment, applications, and functionality
- Customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
- Professional demeanor, strong customer relations skills
- Proven analytical, troubleshooting and problem-solving abilities
- Aptitude for understanding and troubleshooting technical problems
- Ability to prioritize and perform a variety of concurrent tasks with minimal direction
- Ability to effectively and clearly deliver information to a range of audiences
- Ability to multi-task and effectively manage workload and make wise use of time
- Ability to routinely lift equipment up to 45lbs
- Able to travel to satellite offices
- Highly self-motivated with a keen attention to detail
- Punctual, regular, and consistent attendance
42
Field Support Specialist Admin Resume Examples & Samples
- Manage all Market Manager’s travel plans and agendas as needed from the business
- Arranging quarterly offsite market meetings for Store Manager’s within markets
- Communicate and track business priorities throughout all stores, produce regularly scheduled Market Calls
- Week/Monthly follow up with Store Managers to ensure monthly tasks are completed
- Support the business by connecting regularly and providing support with Market AP, Recruiting & HRBM
- Manage logistics and ensure timelines are met for new store opening staff support
- NSO events by supporting/coordinating travel and logistical needs
- Managing the travel and logistical support for Manager of the Quarter
- Providing full onboarding support for new Store Managers and Business Sales Specialist and New Market Managers
- Act as interim support from tasks cascaded down from corporate to field support
- Manage the collection of store contact info - Org Charts and Store Address List to ensure 100% accuracy
- Provide general administrative support for market & order supplies for stores as needed
- Experience scheduling meetings, events, travel
- Proficient with Microsoft Word, Excel, Outlook and PowerPoint applications. Strong organizational, interpersonal, written and verbal communication skills; ability to maintain confidentiality; ability to implement complex calendar and headcount decisions
- Prior experience with retail sales, hospitality or high-level customer service experience preferred
- Some college/secondary education is preferred
- Attention to detail, process oriented, extremely organized; capable of helping others get organized
- Capable of juggling multiple projects at once; actively tracking pending items and constantly re-prioritizing tasks based on changing business needs
43
Field Support Specialist Resume Examples & Samples
- Handle inbound and outbound support calls with field personnel to ensure timely service delivery
- Provide field support to Field Service Engineers, BMETs and Directors of Service. Primary point of contact for the following
- Bachelor’s Degree preferred, or equivalent training and work experience
- Three years experience in a customer service environment
- Strong computer system knowledge and working ability including the following applications: Outlook, Word, Excel, Windows, Siebel, Oracle
- Work schedule within business hours of operation supporting regional alignment with potential overtime as needed
- Shift: 7:00-4:00 PM CST
- Experience in the Healthcare Field and/or Service Organization
- Experience working with Diagnostic Imaging service requests, Siebel 8.1 and Cares Mainframe
- Building Relationships: Initiates contact with other individuals; builds and maintains positive relationships to accomplish organizational goals; relates to people in an open, friendly, accepting manner; shows sincere interest in others and their concerns
- Communication Skills: Strong and effective verbal and written communicator and presenter - one on one and in-group settings
- Initiative: Takes charge to make things happen; identifies what needs to be done and does it
- Listening: Actively hears others, ensuring a complete and accurate transfer of information
- Problem Solving: Identifies root causes of problems; generates and evaluates alternative
44
Field Support Specialist Resume Examples & Samples
- New Product Development
- Implement processes, procedures, and best practices for effective field trial execution
- Apply daily management tools and publish key metrics for field trials
- Collaborate with Program Managers to develop & document the field trial test plan to include features, configurations, number of sites, duration of trials with defined success criteria and quality targets
- Collaborate with Sales, Marketing, and Service to identify potential field trial sites
- Acquire proper and accurate site information via site surveys or remote access for site selection & approval
- Manage the right selection of sites to maximize the use of new products in order to expose quality, operability, and supportability issues Obtain signed site agreement letters and file appropriately prior to installation
- Manage relationship with site owners and personnel in order to guarantee their full cooperation
- Organize, schedule and track field trial installations with the customers, ASCs, and FE’s
- Ensure field trial sites are ready for installation which includes equipment, software, and documentation
- Identify risk areas that could affect field trials and prepare mitigation plans
- Attend field trial installations as needed
- Track and process field trial expenses
- Collect and analyze VOC feedback to proactively work with the project team on potential problems, updates in training or future feature enhancements
- Serve as Engineering support to investigate issues, gather data, apply “fixes” and monitor corrections reported from field trial sites Production
- Apply daily management tools and publish key metrics for production escalations
- Serve as Engineering support to investigate issues, gather data, apply “fixes” and monitor corrections reported from customers, production sites, third parties or Gilbarco internal customers
- Load software in engineering lab to try to “reproduce” problem Update escalation (SMS) and defect (Clear Quest) tracking systems as appropriate
- Organize, schedule and track on-site visits with the customers, ASCs, and FE’s
- Ensure production sites are ready for on-site visit which could include equipment, software, and documentation
- Track and process escalation expenses
- Attend production site escalations as needed
- Support field trials for patches of production released versions
- Associate Degree in a technical field or equivalent work experience
- Knowledge of production practices and test procedures
- Good facilitation and conflict resolution skills
- Demonstrated time management and project management skills
- Strong knowledge of Gilbarco Products is a plus
45
Field Support Specialist Resume Examples & Samples
- Prioritize customer training and education on instrumentation in laboratories based upon specific needs and demands Instruments include, but are not limited to tissue processors and stainers (including: Peloris, ASP6025, ASP300S, ST5020, ST5010, Spectra ST)
- Coordinate and collaborate with Sales Account Executive (SAE) and Consumable Sales Executive (CSE) within assigned geographic territory to understand, communicate, and manage current and projected territory sales objectives
- Serve as the technical leader on evaluations and installations of equipment, promoting the Leica portfolio and post-purchase applications support, ensuring the product is effectively meeting or exceeding anticipations
- Collaborate with and support the sales and service organizations in effort to aid achievement and exceed monthly, quarterly, annual, and strategic unit (sales mix objectives, profit goal and market share goals
- Understand and be proficient in Leica’s current and new product technologies and applications in a diagnostic histopathology environment. Provide suggestions for process or product improvements, new products, and promotion of sales/support methods
- Prepare monthly territory status reports for the FSS Manager (including, but not limited to, Competitive information, Product issues, Customer issues, Target Account Lists, expense reports and travel calendars)
- Engage and communicate effectively with team and provide leads for all product opportunities
- Promote Leica as the #Histopathology market leader in quality and innovation
- Attend and participate in sales meetings and trade shows on the national and local level as appropriate and as directed
- Maintain competent working knowledge of Danaher Business System tools and utilize such knowledge in all interactions with customers in Account Development Strategies (ADS)
- Understand market conditions and current business, competitive literature, and field surveillance of competition. Assist is product launch process
46
Senior Field Support Specialist Resume Examples & Samples
- Strong Bank product/process knowledge
- Coaching/mentoring of other staff
- Strong influencing, negotiating and conflict management skills
- Demonstrated ability to develop and maintain positive cross-department relationships to attain collaborative solutions
- Demonstrated ability to be flexible and exercise judgment in a changing environment
- Strong knowledge of Microsoft tools i.e. Word/Excel/Power Point/Access
- Excellent organization/prioritization skills- Must be able to thrive in a multitasking environment
- Excellent collaborative skills - excellent team player
- Develop an effective working environment between departments based on trust, respect and integrity
- Effectively recommend processes and procedures to maximize productivity and efficiency
- This is a Work from Home opportunity**
47
Field Support Specialist Resume Examples & Samples
- Promote adequate use of agency system, through holding briefing sessions for agency and visiting their office, in cooperation with sales head office and sales strategy team
- Handle and solve IT incidents in cooperation with other relating teams. Support investigate IT defects, and propose alternative
- Improve IT related inquiry resolution rate at Contact Center, by collaborating closely with the members and support them get through proper escalation route
- Strengthen the support system for agency system users, by carrying out the training of the system to the sales staff and office staff
- Improve IT literacy of agency by providing IT related information (effective use of agency system use, effective action for IT security) and support implementing IT driven business model for agency
- Collect ideas and improvement requests from agency system users, and make a proposition for further improvement
- Pay close attention to functions and trends of other agency system, to make recommendations to improve our agency systems
- Participate in requirement definition and UAT of agency system enhancement projects
48
IS Field Support Specialist Resume Examples & Samples
- Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment
- Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled
- Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate
- Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete
- Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues
- Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs
- Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies
- Other duties and responsibilities as requested
- Microsoft Certified Systems Engineer (MSCE) preferred
- CompTIA A+ Certification preferred
- CompTIA Network+ Certification preferred
- Able to lift up to 40 lbs
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Field Support Specialist Resume Examples & Samples
- Liaising with Operator Representative, Drilling Crew, Directional Personnel and Geologist prior to and during drilling·
- Report to Operator Representative on a daily basis with written summary report of previous days drilling·
- Report to Sales Engineer on a daily basis with relevant information including previous days drilling and up to date drilling at time of contact·
- Hydraulics calculation (simulation) to be performed prior to and during drilling·
- Inspection of drill bit and nozzle preparation prior to trip in hole·
- Drill out procedures for cement and casing float/shoe·
- Conduct "Drill Off Tests" for each formation and record results (VVOB, RPM, Torque and ROP relationships)· Advise on correct combination of drilling parameters for each application (relationship between ROP and durability, directional drilling requirements etc)·
- Ability to recognize and monitor different downhole vibration modes (Axial, Lateral and Torsional vibration) from surface and downhole measurements·
- Ability to apply correct drilling parameters to minimize any such vibration·
- Ability to interpret real-time e-log data·
- Familiarization of all downhole failure modes for each drill bit type and (remove) (ability to interpret) interpretation of surface and downhole indications·
- Full dull grading of both the drill bit and BHA components when pulled to surface including likely fail characteristic of the drilling system (if applicable)·
- Preparation of a full post run report with photographs, operating parameters chart, and survey data·
- Recommendation of subsequent bit run choices based on dull condition·
- Input 100% of all drilling data into ToolRun™
- Preparing the Bit Condition Report to be offered to the Sales Engineer who will pass on to the customer·
- Debriefing session post run with relevant Sales Engineer (recommendations, problems, lessons learned)·
- Assist with onshore office and warehouse duties as required
50
Field Support Specialist Resume Examples & Samples
- Acts as the single point of contact for the sales team within Manulife Bank Operations for all Bank products which include Deposit products, Mortgage products, Lending products as well as ancillary products (credit card and creditor insurance) and processes. As well as answering questions pertaining to processes on various back office systems
- Contribute to department targets by ensuring all inquiries are answered within 24hrs and quality targets are maintained at 85% or higher
- Identify continuous improvement opportunities in streamlining workflow and improving service to our field teams
- Create and maintain a strong team collaborative working relationships with the Field by providing excellent customer service
- Collaborate with Administration Departments, Product and Marketing, Call Center, to enhance sales through superior service
- Experienced service professional with 2-5 years experience in the banking industry
- Knowledge of distribution structures and business models used
- Strong oral and written communication skills — primarily in one-to-one client service communications
- Strong analytic and servicing skills
- Strong interpersonal skills that model corporate core values
- Professional telephone manner that projects confidence and credibility
- Active listening skills and ability to think on your feet
- Ability to develop internal and external relationships
- Post-secondary education or equivalent business experience
- This is a work from home opportunity, after the training**
