Field Support Specialist Cover Letter

In response to your job posting for field support specialist, I am including this letter and my resume for your review.

Previously, I was responsible for impactful training and education to retail sales associates on the features and benefits of client's products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience with mobile support and related security best practices
• Some experience in developing an IT support framework or implementing a new field based IT paradigm
• Cloud Sophos
• Experience supporting a blended Mac and Windows environment (primarily Mac)
• Printer/Xerox Center knowledge
• Experience supporting WebEx, Box.com, Intercall, Active Directory, Microsoft Group Policies
• Experience Testing and Piloting new solutions, upgrades with associated Documentation tasks
• Experience with privacy legislation such as HIPAA and EU helpful

I submit this application to express my sincere interest in the field support specialist position.

Previously, I was responsible for on the job training in the field for new and existing representatives on Smiths Medical products.

Please consider my experience and qualifications for this position:

• Experience troubleshooting wireless, Citrix, and connectivity issues
• Extensive experience supporting PC hardware
• Previous work experience in a medical environment highly desirable
• Sit, walk and stand for considerable lengths of time
• See and read a computer screen and printed matter with or without vision aids
• Handle moderate to heavy pieces of equipment
• Advanced knowledge of air, water, and hazardous waste environmental regulations, permit compliance, monitoring and inspection techniques and methodologies
• Experience in operating plants that require compliance with environmental permits and regulations

In response to your job posting for field support specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for 1st line support for the full range of IDD products and services to customers in the UK & Ireland.

Please consider my qualifications and experience:

• Strong attention to details and organized
• Knowledge of commission processing and contracts
• Written/verbal communication and relationship-building skills for extensive contact with field agents, sales and operational partners
• Moderate proficiency using MS Word and Access
• Creativity in composing/presenting oral and written communication
• PowerPoint and other presentation software
• Strong background in PC’s, networking wired and wireless, good electro-mechanical aptitude
• Experience with Windows Server suite is preferred

Please consider me for the field support specialist opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for formal communication of customer needs to the sales team for the purpose of improving existing products and development of new products.

Please consider my experience and qualifications for this position:

• Self-motivated, capable of independent reasoning and troubleshooting
• Experience in medical equipment troubleshooting, and working in a field service environment including telephone support
• Cognos report data analysis
• Biomedical/ Medical Engineering
• Experience supporting the execution of key human resource initiatives such as craft training, craft outreach
• Practical experience of interfacing with customers preferred
• Strong sense of urgency and responsiveness to others while staying focused on the issues at hand
• Team-oriented, Customer-focused, and Results-driven

I would like to submit my application for the field support specialist opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expertise, education and support to the sales team to increase their knowledge and understanding of the EUS EBUS line of products.

My experience is an excellent fit for the list of requirements in this job:

• Experience in working with operations management to discuss and resolve environmental concerns and issues
• Knowledge/experience working with government agencies ( , US Department of Energy, Washington State Department of Ecology) preferred
• Working knowledge of Washington State environmental regulations is preferred
• Advanced oral and written communication skills are desirable
• Field incoming work requests from end users either if escalated by the Helpdesk, or occur as a “Face-to-Face” interaction
• Assist customers with use of the AV/Projector systems in conference room document training guides for assistance
• Provide Mobile Device Support and hands-on assistance to customers for Enrolling iPhone Devices with Corporate Email
• Act as a Technical “Lead” for Desktop Support Team