Digital Banking Resume Samples

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M Towne

Mauricio

Towne

8763 Kuhn Glens

San Francisco

+1 (555) 226 3983

8763 Kuhn Glens

San Francisco

Phone

p +1 (555) 226 3983

Experience Experience

Detroit, MI

Digital Banking

Detroit, MI

Walter-Green

Detroit, MI

Digital Banking

Delivers quarterly reports for CIB management on Investments, Partnerships, and new business initiatives
Review acquisition, partnership or new business projects / innovation development files on behalf of CIB Digital
Write monthly reviews on Fintechs market trends and market developments
Support to project delivery in Digital Office Management
Help organize and prepare the Governance committees for CIB Digital & Industrial Transformation
Build and maintain Calendar of Fintechs & Innovation Events, and attendees
Share updates with the Community of Fintexplorers for CIB

Philadelphia, PA

Senior Manager, Mobile, Digital Banking

Philadelphia, PA

Moore Inc

Philadelphia, PA

Senior Manager, Mobile, Digital Banking

Manage product roadmap definition and metrics for mobile banking channel
Work closely with vendors to drive production plogs priority and closure
Day-to-day management of the mobile channel with the aim of maximizing a sustained benefit from the initiatives. The incumbent accomplishes this by
Maintain open lines of communication with business lines, alliance partners, vendors, internal and external contacts and customers to engender awareness of trends, competitive opportunities etc…
Escalation to management with recommendations to address situations
Sustainment and continuous improvement mobile channel programs
Review, prioritise and respond to enquiries/complaints/requests for information from Country Management, IB Partners, Centre Heads and internal and external contacts. Act as SME for mobile channel and consult with other IB partners on projects / initiatives to provide support, as requested or directed by

present

Phoenix, AZ

Senior Manager Online & Mobile Digital Banking

Phoenix, AZ

Metz, Luettgen and Hudson

present

Phoenix, AZ

Senior Manager Online & Mobile Digital Banking

present

Managing assigned projects by working with resources from a cross section of the Bank as necessary
Developing internal communications and governance to multiple audiences including: Executives, Business Lines, Technology and Countries
Providing ongoing advice and counsel to local management as requested
Leading the development of the online and mobile channel roadmap and the build out of new functionalities and capabilities for the channels
Assume a gate keeping role on cross-functional teams to manage the implementation of new functionality into the International Market place
Delivery Manager / Responsible for implementing multi-country projects. The incumbent accomplishes this by
Business Lead for the implementation of online channel initiatives and customer and operational processes to support functionality of direct initiatives

Education Education

Bachelor’s Degree in Business Administration

Oregon State University

Bachelor’s Degree in Business Administration

Skills Skills

Highly organized: able to multi-tasking (i.e. work on several initiatives at same time)
Able to go beyond existing frameworks by suggesting new ideas which are suitable for clients and / or the organization
Capability to effectively conduct creative, problem-solving research tasks defined by senior colleagues
Availability for a training period abroad
Proactivity and good communication skills
Committed to the deadlines and quality of production
Proficiency in MS Office - Excel and PowerPoint
Understanding of basic corporate finance toolbox
Seek to achieve the objectives set within the defined timeframe, by acting with tenacity, and by balancing costs and profit
Able to manage clients/ providers/peers/prospects meetings

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Digital Banking Product & Market Manager Resume Examples & Samples

Lead product and market management for 4 CitiConnect digital banking products
Lead product commercialization and new business development initiatives to increase revenue
Lead strategic client experience initiatives to increase client trust in Citi as a partner
Function as a product expert to support clients, sales, implementation and senior management on prospective deals and client solutions
Manage day to day product inquiries and issues raised by client
Report to senior management on product P&L and volume metrics
Opportunity to grow product revenue and transform business processes
Opportunity to function as a Product owner and develop a strategic vision for the product and implement the vision
Experience managing digital product strategy, either in a product or technology organization
5-8 years of experience in financial services or a technology organization
Bachelor's degree required, MBA, or Master’s degree preferred
Strong leadership ability to own projects and independently drive projects to completion
Strong analytical skills with the ability to handle unfamiliar and new challenges that may develop for products
Ability to influencing functional partners across organization to implement strategic projects
PowerPoint, Excel – complex formulas is a plus, Microsoft Access is a plus
Knowledge of the Citi Transaction Business and organization structure is a plus
Knowledge of Citi Channel Services is a plus

Director, Head of Digital Banking Resume Examples & Samples

Lead the bank as the market leader and the key advocate of industry digital
University degree, preferably in management
At least 10 years’ industry experience in similar roles, preferably with a significant

Gcg-head of Digital Banking Resume Examples & Samples

The role is responsible for providing country strategic direction, guidance and leadership to the formulation and deployment of an integrated multi-channel strategy, with key focus on Customer Franchise agenda on developing a Digital Bank
Manage the overall P&L of the digital assets as Digital Branch Manager. Optimise the revenue generation and cost saving from the platforms
Develop and implement detailed execution plans along the key strategies of Digital Presence, Digital Acquisition and Digital Engagement. This will define the digital requirements and integration of client centric approach
Manage the budget for digital banking to optimize spend and expenses, primarily towards improving effectiveness and reach of digital media, and driving down CPA for digital acquisition
Alignment of country product roadmap to regional/global product releases, including coordination with Customer Franchise team to maximize customer outreach and education on new features. Collaborate with regional digital hub to champion new digital initiatives
Partnership with Product teams (Retail Banking, Credit Payment Products, Secured Lending) to drive client centric, digital focused initiatives to increase digital/paperless adoption, and client engagement on Citibank Online / CitiMobile logins
Partner and leverage on regional ebuz and ITO to ensure high availability with low defects on Citibank Online and CitiMobile app, and that all key platform releases and monthly technology releases for the Online Banking and Mobile Banking products are implemented seamlessly with minimal downtime and customer impact
Actively identify, report, and escalate critical project issues to business stakeholders at appropriate levels of management with recommended solutions
Business controls for all digital processes are in place and strictly enforced and monitored. To pass all audits, including other business audits that involve eBusiness/Digital Banking
Collaborate with Country Marketing, Decision Management and Customer Experience Management within Customer Franchise, to develop a customer centric strategy to build awareness and preference to our brand
This role requires 15+ years of experience in Financial Services/ Service/ digital media Industry
To have rich experience in senior role working with cross-functional teams and bringing strategic insights and direction to the role of Digital in business success
Strong background in e-Business fundamentals, including digital/ social media, SEM, SEO, data analytics, driving usage campaigns
Proficient in working with technology teams and technology project management
Experience in working on multiple technologies and complex projects
Exposure to client focused approach to new digital marketing and customer journey
Experience in Product Management and P&L management for financial industry preferred
Minimum 5 year experience in managing teams to deliver positive outcomes in complex, multi-discipline projects involving business stakeholders, consumer technology partners, and global/regional collaborators
Passionate on driving innovation
Excellent verbal and written communication and formal presentation skills. The ability to interact professionally with all levels of personnel, including senior management
Ability to promote positive work relationships with all departments; be the change agent. Adapt to change quickly
Exceptional interpersonal, communication, consensus building, influencing skills. Ability to influence peers, superiors & subordinates
Strategic and analytical skills
Ability to make effective trade-offs that support the customer centricity, business strategy, profitability, and competitive advantage

Regional Digital Banking Head-asia Pacific & Consumer Bank Resume Examples & Samples

Creating and executing Citi’s digital strategic plan to grow and deepen its presence in Asia & EMEA
Work closely with the Regional Consumer Bank CEOs and Senior Leadership team, playing a vital role in articulating and driving Citi’s growth strategy through Digital
Building the digital channels to be viable sales channels for customer acquisition and cross-sell and delivering on customer acquisition and revenue goals
Optimize the Consumer Bank franchise by aggressively driving the customer adoption of digital channels, including Internet, mobile, tablet, eStatements, eAdvices and alerts
Take complete and end-to-end ownership of the digital channels, including management of customer issues, prioritization and building of new capabilities with the help of internal and external partners
Drive customer satisfaction and preference (NPS) through digital channels with a relentless and rigorous focus to deliver remarkable customer experiences at every touchpoint
Work closely with the product and segment groups to build and enhance their respective value propositions with distinctive digital offerings including rewards, Global View of Accounts, eBrokerage, eMutual Funds, payments, transfers etc
Work closely with the Credit Cards business to identify and deliver the next generation of mobile payment experiences
Develop and maintain a world-class security infrastructure and multi-factor standards so that Citi’s online services are the safest in the industry
Take a leadership role in ensuring that Citi’s digital offerings meet local and U.S. regulatory guidelines. Work closely with the regulatory and international compliance, control, information security and audit teams to ensure that Citi has appropriate controls for its customer-facing digital channels
Attract, develop and retain the best and most motivated digital banking team in Asia
Develop and leverage a competitive intelligence framework that enables Digital Banking team members and other senior business leaders to track the development of key competitors in the digital space
Be the pre-eminent thought leader and evangelist for Digital in Citibank Asia & EMEA
Strong leadership skills with a proven ability to manage and motivate large teams
Considered an industry thought leader within the digital space
A passion for the Internet and mobile space, with sound knowledge in Internet, Mobile, Web analytics, content management tools, and aware of the latest trends in online development and web design
A very good understanding of retail financial services
Very strong business planning and strategic skills
Results oriented and a strong knowledge of Digital acquisition and cross-selling
Experience in managing large complex projects
Direct experience in digital marketing of consumer goods or services is essential
High level of energy, with strong collaboration and persuasion skills
Comfortable operating in a large, multicultural and 'matrixed' organization that is geographically dispersed

Gcg-regional Digital Banking Resume Examples & Samples

Strong strategic, analytical and program / project management skills
Minimum 7 to 8 years of experience in channel and business program management
Good working knowledge of digital technologies
An understand of agile principles and methodologies
Strong stakeholder management skills (e.g. communication, influence & negotiation)
Strong people leadership skills
Strong interpersonal skills, situational awareness and emotional intelligence

Assistant VP, Digital Banking Resume Examples & Samples

University degree in Information and Systems Management or related discipline, or with at least 7 years of relevant work experience (candidates with less experience will be considered as Manager)
Team player, proactive, can work under pressure and willing to learn
Track record of quality delivery
Understanding of financial products is an advantage
Proficient in both spoken and written English and Chinese

Gcg-manager, Digital Banking Resume Examples & Samples

Degree holder in Marketing or Business related disciplines
Minimum of 5 years marketing and/or digital media experience
Strong communication skills and presentation skills
Self-initiative, creative and with good commercial business sense
Excellent interpersonal, coordination, negotiation and project management skills
Experience in a supervising/managerial role is preferred
Previous experience in the banking and finance industry is preferred
Knowledge of online marketing is a definite advantage
Proficient in written and spoken English and Cantonese

Digital Banking Head Resume Examples & Samples

Broad internet business knowledge and customer focus with a strong concentration in online marketing
Excellent facilitation, execution and management skills required to carry through production works on both online and offline communication materials
Excellent verbal and written communication skills including presentation creation and delivery
Excellent people and organizational skills required

Digital Banking Ecosystem Leader Resume Examples & Samples

Developing the Digital Banking Value Proposition (to delivery) across front and middle office
Leading the marketing and sales proposition around the digital bank to deliver a targeted customer solution
Provide business context for the development of micro-services architectures that will enable API services Identify industry partners to build out a Financial Technology (Fintech) value proposition for digital banks Identify partners/services to build Financial Service Capabilities on the cloud
Actively seek out opportunities to support business development within the Digital Banking industry: e.g., new logo clients, Transformation deals, Industry and Enterprise, and Mature Market and Growth Market Unit (GMU) clients

VP, Digital Banking Resume Examples & Samples

Bachelor Degree holder
At least 10 years’ experience in project management/digital banking
Digital savvy with keen interests in mobile and web technologies and trends
Strong business acumen and analytical ability

Gcg-manager, Digital Banking Resume Examples & Samples

University Degree qualifications
At least 1 to 2 years of retail banking experience
Exposure to project management activities as business stakeholder, customer touch points in the digital media space, MIS collection and analytical review of the same for decision making
Welcomes and manages innovative changes
Encourages self and team members to explore new features and innovate on them
Facilitates effective team interaction and contributes actively to team building activities

Head of Digital Banking Resume Examples & Samples

At least 15 years of management experience in business or technology areas with P&L responsibility
Proven experience in developing and implementing successful digital strategies
Must possess with very strong cross-platform digital and technical knowledge and up-to-date with the latest market development
Extremely savvy with the popular and emerging social media and has been an active user
Excellent communication skills. Able to build strong relations with business partners and internal stakeholders
A strong team player who brings a passionate, high-energy and innovative approach to the Bank
Ability to both “think big” and attentive to details
Proactive and self driven. Able to prioritize and manage complex projects and deliver results under pressure

Manager, Digital Banking Platforms Resume Examples & Samples

Bachelor degree holder
At least 5 years of experience in Performance Marketing
Strong business acumen and exhibits strong balance of creativity and analytical skills
Self-motivated with good interpersonal, problem solving skills and strong sense of responsibility
Ability to work under pressure and meet pressing deadline
Excellent written English and Chinese

Digital Banking Head Resume Examples & Samples

Help to position Citi as the leading Digital Bank and delivering a remarkable experience while generating channel and operational efficiencies by streamlining the development and the launch of new digital products, experiences and iterations to the GCB business models. Main responsibilities include
Successful strategic planning, design and execution of digital projects assuring business alignment and impact and their respective execution
Close collaboration with cross functional global teams
Being at the leading edge of understanding consumer /client insights, needs and behaviors, and how they impact Citi’s businesses
Search, evaluate and close strategic partnerships for digital solutions that create new business opportunities or sustainable competitive advantages and channel growth
Coordinate with regional product, sales and Digital Banking to scale local digital solutions across LATAM
Deliver a quantum leap in Citi’s Consumer digital channels by converting current digital offerings, including internet, mobile banking, online acquisitions estatements and mobile payments into market leading and/or marketing changing solutions. Responsibilities includes
Oversee and ensure the accurate tracking and forecasting of Digital Channels metrics and drivers
Assure digital NPS growth
Secure pipeline of leading digital capabilities that will transform the way our clients connect, manage and use their Citi products and services
Development & implementation of marketing campaigns, commercial strategies and tactics that drive further usage of our channels and close competitive gaps
Guarantee channels profitability and penetration metrics and adjust channel strategies accordingly
Propose and implement solutions that increase channel penetration and cannibalize brick and mortar channels (digitalization of processes)
Develop jointly with products strategic roadmap for the growth and expansion of digital channels that encompasses new opportunities such as mobile banking, payments and social media and affiliate marketing
Keep a pulse on industry advancements and competitive trends and apply knowledge to drive strategy and enhance digital channel effectiveness
Ensure effective project management for all digital initiatives
Ensure all Operational Bulleting approval instances and successful MCA testing and validation

Digital Banking Org Readiness Manager Resume Examples & Samples

Organize and manage the portfolio plan for all digital banking activities aligning all activities into a master roadmap. Oversee the planning, execution, and implementation of delivery readiness for all digital banking initiatives and collaborate with leaders on change management strategies for their areas
Consult with all areas of TCF business and operations to educate them on the continuously evolving Digital Banking platform and partner with them to establish actionable and manageable readiness plans for their business area to ensure successful implementation of digital banking initiatives
Facilitate organizational readiness discussions and consult with business leaders across the organization to capture requirements for business preparedness. Continually monitor preparedness against implementation plan objectives
Complete change management assessments with leaders to identify potential issues and prepare risk mitigation tactics to ensure successful implementation of digital banking initiatives
Develop a detailed project plan to monitor and track progress against plan objectives; perform risk management assessment with business leader to identify and mitigate potential risks. Manage resistance or difficulties concerning business and operational readiness across the organization to minimize digital go-live implementation challenges
Manage, track and facilitate the completion of the overall organizational readiness plans for the business and develop readiness metrics to update management and implementation team members on status against plan results
Provide business direction, support, and decision-making support to cross functional teams on product implementation initiatives. Effectively manage and communicate across marketing, product, business operations and technology status updates
Lead and facilitate regular team and program-based status meetings with key stakeholders to celebrate plan accomplishments and identify and mitigate risks related to the overall organizational readiness plan
Lead the go-live implementation plan from the business side for digital banking initiatives and partner with other management leads in IT to align organizational readiness plans with delivery plans
BA/BS degree in marketing, business, IT, or related field
Minimum 10 years’ program/project management experience utilizing an applied structured methodology, including a minimum of 5 years’ experience managing the implementation of strategic roadmaps as a Product, Program or Project Manager
Experience managing multiple and large-scale business initiatives and product implementations
Strong ability to manage several work streams with multi-business impacts
Demonstrated leader with an influence management style that promotes collaboration and drives buy-in throughout the organization with change management experience
Proven track record leading initiatives across organizational lines
Ability to consult with and influence others to move toward a common vision or goal
Excellent problem solver and quick learner to identify organizational readiness needs in any business line
Ability to work effectively at all levels of the organization and lead strategic objectives
Demonstrated skills in strategic and critical thinking, negotiation, and relationship building
Acute business acumen and understanding of organizational issues and challenges
Outstanding organizational, written and oral communication skills

Digital Banking, Senior Manager Resume Examples & Samples

Accountable for the strategic vision and profitable execution of how Key’s serves Business Banking and Wealth Management clients digitally
Collaborate with other segment partners, including Business Banking, Key Private Bank [KPB], Key Investments Services [KIS], Commercial Banking to deliver best-in-class digital solutions that meet the unique needs of each segment, while sharing capabilities/re-use of technologies to drive efficiency
Leverage industry research, competitive information and client usage metrics to help identify and prioritize new product feature requirements, while considering the business needs, cost benefit analysis, risk reward analysis, and alternative solutions for digital products
Deliver on key metrics for product engagement and self-servicing. Work with partners to develop a comprehensive reporting cadence and create transparency across our KPIs
Partner with the Digital Banking team to define and prioritize new digital online and mobile product features, working with technology and operational partners to ensure that requirements and quality standards are met
Manage vendor relationships for digital products acquired through third parties including operational risk management as first line of defense for business risk and control
Ensure organization is prepared to support new product features through training of support centers and development of operational procedures. Work with the digital segment strategy leaders, branch teams [e.g., Business Banking Relationship Managers, KPB Relationship Managers and KIS Financial Advisors] to evangelize Key’s business banking and wealth management digital product offers and drive usage
Translate and explain technical information to non-technical individuals
Serve as a key contributor in the promotion of new product features through development and execution of a marketing and communication plans, working with support partners in Marketing and Communications
Lead and participate in promotional activities and presentations
Conduct market research to better understand customer needs and satisfaction with our service
Be a thought-leader and change agent with regard to improving internal processes and procedures over time
Undergraduate degree with a technical major or business major
7-10+ years in Digital Product Management, Business Banking or Wealth Management preferred
Digital native with a clear understanding of digital technology and consumer trends
Demonstrated track record of digital expertise, evidenced by digital presence, conference activity or social media
Excellent analytical, organizational, and prioritization skills including developing digital product business cases
Using web/mobile activity data and business data
Demonstrated ability to derive business values of a new financial service digital product or service
Exhibit problem solving and negotiating skills to resolve difficult and sometimes controversial issues as well as dealing with ambiguity
Proven ability to work in a project environment (waterfall and/or agile)
Proven ability to set a vision and gain stakeholder approval
Experience developing Financial or Technology partnerships
Excellent written and verbal communication skills, including strong presentation skills that can explain technical
Concepts for non-technical audiences
Passion for leading and developing people, creating followership and advancing Key’s culture
Passion for the customer experience and acting as a change agent
Experience leading large and diverse teams to outstanding performance
Experience in Digital, Retail Banking, Retail Banking Operations, or other Financial Services areas
Experience with Online User Interface design and Web User Experience including partnering on usability testing
To validate client digital experiences and rapid prototyping
Experience/Familiarity with Digital Banking technology
Familiarity with agile project methodologies and LEAN project methodologies

Gcg-head of Digital Banking Resume Examples & Samples

Develop and implement detailed execution plans along the key strategies of Digital Presence, Digital Acquisition, Digital Engagement and Digital Feature development. This will define the digital requirements and integration of client centric approach
Alignment of country digital product roadmap to regional/global product releases, including coordination with Customer Franchise team to maximize customer outreach and education on new features. Collaborate with regional digital hub to champion new digital initiatives
Partnership with Product & Operation teams (Retail Banking, Credit Payment Products, Secured Lending, Contact Centre & Operation) to drive client centric, digital focused initiatives to increase digital/paperless adoption, and client engagement on Citibank Online / CitiMobile / digital payment & transaction usage
Partner and leverage on regional Digital Banking and GCT to ensure high availability with low defects on Citibank Online, CitiMobile app & digital features, and that all key platform releases and monthly technology releases for the Online Banking and Mobile Banking products are implemented seamlessly with minimal downtime and customer impact
Ensure that all regulatory and business controls for all digital processes are in place and strictly enforced and monitored. To pass all audits, including other business audits that involve Digital Banking

Digital Banking Projects Manager Resume Examples & Samples

The main goal for this position is to define and lead the initiatives for the Digital Banking Platforms
Consolidating and maintaining the platform application as a unique differentiation channel both to the eyes of existing customers and prospects
Develop, coordinate and execute constant training in Digital Channels topics and new functionalities to Citiphone, branches and Internet advisors
Annual goals will be defined with local management well in advance, and all activities, plans and projects must be aligned with these goals
This position is accountable for development of new features of Citibank Online, CitiMobile, CitiMail, CitiBusiness Web, Mis Pagos Al Día and PSE. All project management activities are to be led by this position
Identify the requirements of the user areas, specify and implement them for the improvement of the digital adoption and offload of other channels such as branches and CitiPhone
To assure that the phases of the projects and/or maintenances fulfill the standards, policies and procedures of the corporation
Accountable for the maintenance of JFP from the business perspective (Citibank Online): control all the TELLER functions that define business application parameters for JFP on the AS/400, test coordination and approval on the UAT environment for new maintenances, send maintenance requirements to Technology BR, IEMS support, modify web graphics, error/problem report and tracking to Production support
Keep a permanent contact with users, verifying the fulfillment of the architecture standards and policies for technology ordered by the corporation
Manage all related activities to be compliant with Citigroup policies, processes & procedures

Team Head Digital Banking Client & Usage Development Resume Examples & Samples

Usage: implement usage campaigns defined centrally on e-banking apps/functionalities/services/client journeys (including (i) contacting external clients to discuss, explain and expand our services and increase understanding and use of those services by our clients and (ii) monitoring and collating feedback obtained from those clients to help improve of services and adapt our strategy)
Equipment: fully deliver on behalf of the business the migration to CENTRIC of existing digital clients of the Bank; plus support massive equipment campaigns including actual performance of enablement process (following liaison with external and internal clients) and related monitoring
Actively assist in the set-up of the DB4C Lisbon team, including leveraging their network to help source candidates, interviewing and selecting appropriate profiles for the range of specialist roles comprising the team
Lead the delivery of the usage and equipment campaigns for e-banking products and services: they will be expected to lead by example – including directly interacting with sophisticated external clients (including Treasurers and other senior figures at MNCs), understand and be able to present e-banking products (including transactional products such as FX, Deposits, Cash Management, Trade and Supply Chain) and associated enablement and internal processes
Manage the e-Banking equipment & usage team including monitoring achievement of KPIs and fostering a “learning” environment, and managing the wider DB4C and DB4E team based in Portugal
Report on equipment and usage actions & results to team management
Contribute to the delivery plan of campaigns (capacity planning, prioritization based on number of targets and estimated workload)
Actively train users (both BNPP staff and external clients) on CENTRIC functionalities across all product lines through voice or WebEx to ensure a consistent and quality adoption of the services
Master’s degree or equivalent from top tier Business or Engineering university
10+ years of Banking experience (with a strong preference for e-banking experience) or Consulting experience from a leading investment bank/consulting firm, along with Project Management capabilities & background in front office/client facing roles
Capacity and experience in managing multi-function / multi-product teams in complex financial services environment
Knowledge of Corporate Banking business & associated e-Banking products (eg. FX, Cash Management, Trade Finance, reporting, pre-trade)
Proven track-record of implementing documented processes and strategies in an industrialized way
Results-oriented, strong drive and motivation
Client-centric mind-set, pedagogy and quality of client contact will be key assets
Capable of managing and delivering on small projects and initiatives alongside daily responsibilities
Fluency in English (mandatory)
Other European Languages are a plus
Availability for training of up to 3 months in London

Manager Channel Optimization Digital Banking Unit Resume Examples & Samples

Digital Channel Campaign Management - Responsible for managing Digital Channel (Online & Mobile Banking) campaigns for assigned business lines, specifically
Targeted Campaigns - Works with business line and marketing partners to plan, develop, and execute targeted campaigns to support business line objectives within digital channels including product utilization and cross-sell
Mass Campaigns - Manages the planning, testing, and execution of Digital Channel marketing campaigns (Online & Mobile Banking) to support business line and marketing objectives. Works with marketing partners and business lines to plan and book assets (banner ads, Communication Centre messages, Service Containers) across digital channels to optimize campaign performance
Campaign Analysis - Responsible for post-campaign analysis of digital channel marketing campaigns; proactively identifies and recommends future campaign and initiative improvements through active awareness and understanding of emerging digital marketing tactics, channel metrics, industry best practices, and A/B/Multivariate test results. Prepares reports for management and business lines detailing campaign performance within insights and recommendations for future consideration
Channel Development - Provides input to help support the strategy for evolving the digital banking channels; Leads development of channel initiatives designed to improve sales & marketing effectiveness; Ensures online and mobile marketing and sales initiatives are executed to ensure an optimal customer experience within the channel
Agile Methodology – Participates in agile squads/sprints as a Subject Matter Expert to help shape and develop new functionality, user experiences, customer journeys and other initiatives to drive online and mobile banking adoption and engagement
Project Management - Responsibility for leading the requirements process for various business line projects within the Digital Channels as required
Experience translating business objectives into marketing solutions
Strong project management skills, ability to effectively lead and manage a large portfolio of initiatives to deliver results
Experience with digital campaign analytics and campaign optimization (funnel analysis, A/B testing)
Strong analytical skills and prior experience working with a variety of data to interpret results, and provide insights and recommendations to enhance campaign strategy
Ability to build and manage relationships with key internal partners
Strong focus on the customer and the end to end digital customer experience
Experience managing marketing campaigns, preferably in a digital and cross-functional environment
Knowledge of digital channels best practices and experience in the financial sector is an asset

Director of Digital Banking Resume Examples & Samples

Defines the digital banking strategy for the business and refines the annual roadmap
In depth knowledge of end to end digital management practices including an excellent understanding of all digital channels and a proven track record in the ability to use these to maximum effectiveness
Extensive digital experience ideally in a regulated environment
Responsible for design and implementation of the digital transformation program
Develops and implements a consistent user experience across all CFG online and mobile properties
Builds highly effective, highly motivated team of colleagues and partners
Manages the development of annual budgets and forecasts
Tireless watchdog for industry trends and changes in customer preferences
Excellent leadership and relationship building skills
Fast, informed decision maker
Excellent product and creative judgment
Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment
Organized, controlled, engaged, polished meeting management
Web analytics
Content management
User experience
Testing and optimization
Bachelors degree required; BA in Marketing, Finance or eCommerce preferred
Experience: 10+ years of Marketing, Strategy and/or Digital Experience with at least 8 years in senior management

AVP, Digital Banking Resume Examples & Samples

University degree in Business, e-Commerce, Information and Systems Management or related discipline
Minimum 7-year project experience, preferably with understanding of consumer banking products or wealth management products
Team player with good communication and interpersonal skills
Proficiency in both spoken and written English and Chinese

Senior Manager Online & Mobile Digital Banking Resume Examples & Samples

Supports of team members and Directors in the design and development of international online and mobile channel strategies and tactics primarily focusing on enhancing the customer experience, revenue generation (sales) and creating efficiencies. The incumbent is accomplishes this by
Business Lead for the development of business requirements documentation and user stories (e.g., high level business requirements and use cases) reflecting the business needs of the customers
Ensuring that channel strategies and initiatives consider all customer and staff implications and needs
Proactively identifies opportunities for IB self-Service Banking channels and product teams to work together, leveraging on joint projects to ensure a focused delivery to the field
Work to find solutions to resolve issues/obstacles that may need escalating to Management as appropriate with recommendations/solutions
Managing assigned projects by working with resources from a cross section of the Bank as necessary
Sustainment and continuous improvement of online/mobile channel programs
Review, prioritize and respond to inquiries/complaints/requests for information from Country Management, IB Partners, Centre Heads and internal and external contacts. Act as SME for the online and mobile channel and consult with other IB partners on projects / initiatives to provide support, as requested or directed by
Escalation to management with recommendations to address situations
Maintain open lines of communication with business lines, alliance partners, vendors, internal and external contacts and customers to engender awareness of trends, competitive opportunities etc…
Leadership and Human Resource Management

TTS Digital Banking Channels Commercialization Specialist Resume Examples & Samples

Lead CitiDirect BE and CitiConnect commercialization efforts working with product, regional and functional stakeholders, identify & manage projects that require commercialization efforts
Partner with the product team to review, understand and define criteria for client selection required for commercialization planning, entry & exit criteria, success metrics, internal & external training, service strategy
Lead the data analysis for client selection and execution planning; work with the global and regional product team to review the analysis in preparation for the various readiness activities
Lead and coordinate commercialization readiness activities working in partnership with the product, operations, UAT and market management team, to create & execute project plans in support of Early Adopter and Mass Commercialization phases
Develop specific communications to ensure internal teams and clients are aware & prepared for launch of new capabilities, including but not limited to client facing materials & communications & other readiness components
Analyze and act on post-commercialization results, improving overall quality of commercialization plans, execution, and adoption metrics
Analyze client feedback through interactions with regional leads, pilot client feedback, VOC analysis and partner with the product team to devise specific action plans to address that feedback
Work with the regional and functional partners to continue to plan and execute on Channel and Enterprise Service expos for internal colleagues: expand the concept to client events to improve adoption and commercialization agenda
Track Product Development initiatives and integrate commercialization plans & timelines as part of the overall product launch strategy
Establish program management discipline across CitiDirect BE and CitiConnect
3+ years of experience in product development, digital banking, platform and processing solutions; TTS products knowledge a plus
Proficiency with Microsoft Office programs
Experience in Project Management
Experience in rolling out large and complex programs
Understanding of basic concepts of technology and technology architecture
Analytic by nature; Attention to detail
Organized and focused on execution
Ability to build consensus among product and regional partners

Digital Banking Team Lead Resume Examples & Samples

Responsible for troubleshooting service complaints and coordinating with Digital Banking Manager and various bank departments in the identification and resolution of operational problems and elevating these problems, as necessary, to avoid repeated issues
Participates in recruitment, interviewing, and training of new sales staff
Develops, motivates, and coaches quality customer service with Associates
Resolves internal/external client escalations and/or issues in a timely manner
Assist in further developing the skills and product knowledge of Associates
Participate in training and product certification for Associates
Conduct training and/or sales calls with White Glove clients, including on-site visits if needed
Ensures compliance with operational policies and procedures to minimize risk exposure. Monitors and audits policy exceptions related to risk management issues. Communicates with management regarding the control and management of risk within a specific team or the department
Interprets, applies, and enforces company and departmental policies, guidelines and procedures across all operations activities
Requires 1-2 years of banking and/or sales customer service, or equivalent experience
Strong customer service background required
Excellent written and verbal communication skills and detail oriented
Must be able to work independently, efficiently, and possess good organization and prioritization skills
Ability to handle multiple tasks within strict time constraints
Possess strong interpersonal skills and maintain composure while dealing with difficult customers
Must be flexible with work schedule
Associates degree preferred
Must have good working knowledge of Microsoft Word Outlook, and a general understanding of Excel

Director of Digital Banking Solutions Resume Examples & Samples

Direct the digital banking solutions area for the bank and subsidiaries of Valley National Bank
Develop the strategic direction for digital banking across product lines
Collaborate with a wide variety of business and technology partners to continuously build and evolve the product vision and roadmap
Develop, maintain and evaluate mobile and online products to optimize the client experience and increase acquisition, retention and cross-sell of products and services
Integrate usability principles, research and market analysis in solution design and requirements. Define user research needs to ensure solutions meet client expectations while meeting budget and speed to market goals
Develop business cases to support the product development goals and create concise content to present and sell product concepts and business cases to executive management
Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met
Establish product analytics and reporting and monitor performance and utilization
Analyze and incorporate key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
Perform managerial duties including hiring, performance reviews and disciplinary actions for staff
Demonstrated knowledge of digital technologies for financial institutions
Exceptional presentation and customer service skills
Proven track record of delivery and new product feature creation
Ability to influence people at all levels across a variety of job functions
Ability to prioritize projects and efforts according to business needs and industry trends
Demonstrated ability to manage tight deadlines
Excellent quantitative and analytical problem solving skills
Bachelor’s Degree in a related field and a minimum of 10 years of experience in Digital Solutions product management in the banking industry

VP-digital Banking Resume Examples & Samples

Minimum of 12 years’ experience in project management or digital banking
Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
People management experience
Excellent written in English and Chinese and fluent spoken English

Senior Manager, Mobile, Digital Banking Resume Examples & Samples

Supports of team members and Directors in the design and development of international mobile channel strategies and tactics primarily focusing on enhancing the customer experience, revenue generation (sales) and creating efficiencies. The incumbent is accomplishes this by
Manage product roadmap definition and metrics for mobile banking channel
Define and validate market and product requirements against our business goals and strategy in order to prioritize our product development plans
Create business requirement documents (e.g., high level business requirements and use cases) from beginning to end, while conducting reviews and approvals on functionality with various teams across the enterprise
Developing internal communications and governance to multiple audiences including: Executives, Business Lines, Technology and Countries
Translate roadmap into executable tasks for delivery
Work with internal and external delivery partners to ensure prioritization of new features and enhancements
Measure outcomes through analytics and feedback
Work closely with vendors to drive production plogs priority and closure
Day-to-day management of the mobile channel with the aim of maximizing a sustained benefit from the initiatives. The incumbent accomplishes this by
Ensure that all features in production are functioning and issues are properly prioritized. In addition, the Senior Manager must review and assess opportunities for new improvements and functionality based on customer / user feedback, business objectives, and market and industry trends
Assume a gate keeping role on cross-functional teams to manage the implementation of new functionality into the International Market place
Business Lead for the implementation of mobile channel initiatives
Sustainment and continuous improvement mobile channel programs
Review, prioritise and respond to enquiries/complaints/requests for information from Country Management, IB Partners, Centre Heads and internal and external contacts. Act as SME for mobile channel and consult with other IB partners on projects / initiatives to provide support, as requested or directed by
Ensuring customer service, operational and system problems are identified and solutions implemented by the appropriate departments
Strong knowledge of Online and Mobile Banking environments is essential, along with the ability to influence and collaborate effectively with other senior team members
Proven track record in managing medium to large size projects
SOUND WORKING KNOWLEDGE of technologies supporting Digital banking channels
ON-GOING FAMILIARITY of International Banking business and the status, capabilities and trends occurring within Online and Mobile industries and electronic banking communities
PROVEN SALES AND SERVICE MANAGEMENT TECHNIQUES to drive desired behaviors within the online and mobile channels
EXPERT COMMUNICATION SKILLS and the ability to successfully engender a participative process across a culturally diverse group of internal and external business support partners and Country Heads
STRONG INITIATIVE, FORWARD THINKING AND CREATIVE PROBLEM SOLVING SKILLS with the ability to create or stimulate customer-focused strategies
Expert level PC/Software skills, particularly spreadsheet/presentation tools (e.g. Excel, PowerPoint). Google Analytics and Tableau would be an asset
Ability to translate business needs into technology requirements

Digital Banking Resume Examples & Samples

Support to project delivery in Digital Office Management
Help organize and prepare the Governance committees for CIB Digital & Industrial Transformation
Populate and administrate the database of Fintechs for CIB
Administrate the database of Digital & Innovation projects pipeline
Share updates with the Community of Fintexplorers for CIB
Build and maintain Calendar of Fintechs & Innovation Events, and attendees
Help conduct market research on Fintech, Regtech, Optech themes
Help organising events related to innovation & digital
Bachelor’s degree in Business Administration, Economics, Finance or Engineering. Master’s degree is a plus
1-3 years of experience in Project Management role
Investment banking and/or Digital related experiences is a plus
Proficiency in MS Office - Excel and PowerPoint
Highly organized: able to multi-tasking (i.e. work on several initiatives at same time)
Proactivity and good communication skills
Committed to the deadlines and quality of production
Capability to effectively conduct creative, problem-solving research tasks defined by senior colleagues
Very rigorous and team player attitude
Client-oriented, with willingness to adapt workstyle and deliveries to internal clients’ requests
Fluency in English is mandatory; Fluency in French is a plus
Available to a training period abroad

Digital Banking Resume Examples & Samples

Conduct specific market research on Fintech, Regtech, Optech and innovation themes through existing BNPP data sources, or direct connections with financial services industry
Write monthly reviews on Fintechs market trends and market developments
Propose topics for opinion papers linked to Digital , Innovation and transformation
Review acquisition, partnership or new business projects / innovation development files on behalf of CIB Digital
Delivers quarterly reports for CIB management on Investments, Partnerships, and new business initiatives
3-5 years of experience in Project Management/ Strategic Consulting / Equity research role
Previous experience in Fintech and/or Startups Financial Services industry or Venture Capital is a plus
Strong written, presentation and verbal communication, including clear structure and main point communication
Highly organized: able to multi-tasking (i.e. work on several initiatives at same time) e.g. manage multiple project plans / budgets while maintaining accuracy and handling fine details
Able to simplify complex information in a clearly organized, appropriate and visually interesting manner
Analytical mind-set: challenging the pillars of previous and current projects with an entrepreneurial spirit
Client service mind-set: able to understand client’s thoughts and feelings and to put internal client / project needs in front of everything else
Able to manage clients/ providers/peers/prospects meetings
Energetic, proactive, determined, drives change, positive, goal focused and consistent
Seek to achieve the objectives set within the defined timeframe, by acting with tenacity, and by balancing costs and profit
Able to go beyond existing frameworks by suggesting new ideas which are suitable for clients and / or the organization
Act with discretion, privacy, respecting confidentiality
Understanding of basic corporate finance toolbox
Availability for a training period abroad

Digital Banking Director Resume Examples & Samples

Develops and maintains the Bank’s digital channel strategy and related roadmap, product internal education and communication plan, and performance metrics
Works with business leaders across the company to understand their business needs and to align the capabilities of the digital channels to meet those needs
Manages staff and vendors to ensure the delivery of systems as required to provide a quality digital banking experience for all retail and business customers of the Bank
Develops policies and standards that support the digital strategy and aligns with corporate information security and business strategies
Provides analytical reporting to various business leaders to communicate customer penetration and customer satisfaction with the digital channels and related products utilizing those channels
Develops, documents, and manages the architecture and technical direction for the Bank’s digital and online channels to ensure the high availability and scalability of the related systems
Prepares business cases on selected digital initiatives and maintains ongoing reporting of project results
Ensures detailed unit testing and thorough user acceptance testing of all digital product updates and new initiatives
Manages system conversion projects for the digital channel and related products for all acquisition and merger activities
Works with retail and business customer support and technology resources and vendors to provide case management and escalation of all digital channel issues
Manages the Item Processing team and items processing functions