Customer Service Specialist Resume Samples

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Nadia
Corkery
422 Sipes Lock
Detroit
MI
+1 (555) 579 0597
422 Sipes Lock
Detroit
MI
Phone
p +1 (555) 579 0597
Experience Experience
Chicago, IL
Customer Service Specialist
Chicago, IL
Bosco-Ward
Chicago, IL
Customer Service Specialist
  • Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
  • Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
  • Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
  • Work closely with Team manager/ Operation manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
  • Assist in workforce management to ensure satisfaction of work unit objectives
  • Provides guidance and assistance to lower level positions. May provide training to lower level employees
  • Provides constructive feedback to improve processes and to improve operation of the Customer Service
Los Angeles, CA
German Customer Service Specialist
Los Angeles, CA
Runte-Goldner
Los Angeles, CA
German Customer Service Specialist
  • Client management through either a Designated Customer listing or Product Client database
  • Time management
  • Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
  • Develop relationships with Internal clients
  • Opportunity to work on cross Branches and Citi Products
  • Develop and maintain customer(ROI) and Alere employee relationships
  • Provide information on queries relating to interest and billing on customer accounts
present
Chicago, IL
Package Customer Service Specialist
Chicago, IL
Lubowitz-O'Kon
present
Chicago, IL
Package Customer Service Specialist
present
  • Assist with Lodging In-stay and Post-stay issues
  • Performs consistently with the team’s objectives
  • Follows up and provide the highest level of service with individual customers until the issue is resolved
  • Correctly follows company procedures to manage requests and complaints
  • Perform Flight schedule changes
  • Answer requests regarding services provided
  • Identify and work to resolve complex problems
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Howard University
Bachelor’s Degree in Business
Skills Skills
  • Able to quickly develop comprehensive knowledge of products sold at the Profit Center
  • Knowledge or ability to become knowledgeable of the MAP processes, storage and handling systems at Belle, and customer storage and handling systems
  • Good Verbal and Written communication skills, this includes good telephone skills & ability to speak clearly and professionally
  • Ability to accept personal responsibility for the quality and timeliness of work; attention to detail
  • Well groomed to represent the company’s professional image, ethical, ability to maintain confidentiality, reliable
  • Ability to demonstrate attention to detail with strong problem solving skills
  • Ability to provide excellent quality service to customers
  • Proficiency in MS office (Excel, Pivot Table, Words) and knowledge in SAP in an advantage
  • Demonstrated ability in handling details and key follow up capability
  • Ability to handle stress and demonstrate strong problem solving ability
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15 Customer Service Specialist resume templates

1

Credit Card Customer Service Specialist Resume Examples & Samples

  • Problem Solving Skills
  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Minimum ofone year of customer interaction or customer support experience strongly preferred, either by phone or face to face
2

Telephone Banker, Customer Service Specialist Resume Examples & Samples

  • PC proficiency including experience with Microsoft Office applications and the Internet
  • Strong listening and problem solving skills
  • Ability to quickly resolve customer problems utilizing various computer screens and written manuals
  • Ability to professionally handle irate customers
  • Flexibleand adaptableabout work schedules, whichwill include weekends
  • High school Diploma or GED Equivalent
3

Customer Service Specialist Resume Examples & Samples

  • Ability to work weekends, either rotating or set days as outlined in the job requisition
  • Prefer 1 year experience working sales
  • Prefer previous contact center experience
4

Customer Service Specialist Resume Examples & Samples

  • Personalize and relate to the customer in a way that signifies their importance as an individual
  • Simultaneously navigate multiple software applications and technologies to service customers
  • Resolve customer service inquiries, such as assisting customers with exchanges and replacement orders, process customer financial adjustments, order tracking and locating merchandise
  • Provide customers with critical product information that ensures the proper fit and customer satisfaction
  • Suggest alternative items to customer for unavailable merchandise
  • Follow through on customer commitments in a timely manner; exceeding customer expectations, with a strong sense of ownership
  • Deliver productivity through the efficient use of time and a commitment to strong results
  • Accurately assess situations through customer queues to properly resolve their needs
  • Utilize standard practices and processes, continuously looking for areas of improvement and communicating suggestions to leadership as appropriate
  • Accountable to meet service level standards
  • 6 months experience in retail sales preferred
  • Excellent telephone and written communication skills required
  • Must be able to score successfully on a two skills assessments
  • Successfully complete required online training class
  • Ability to work a set schedule, with required overtime as business needs
  • Ability to manage own performance and work independently
  • Able to work in a fast pace environment and demonstrate a high sense of urgency
  • Demonstrated conflict management skills and the ability to maintain a positive and professional composure
  • Ability to work unplanned hours, possible overtime, during peak hours and severe weather
  • Understanding of computer systems, with the ability to troubleshoot technical issues with minimal assistance
  • Able to provide a secure and distraction free work environment
  • Must be able to provide compatible computer equipment and internet service
5

Wholesale Customer Service Specialist Resume Examples & Samples

  • Responsible for disputing compliance charge back claims
  • Responsible for final confirmation of wholesale costs and suggested retail prices
  • Support Distribution Center
  • Verify color definitions and UPC uploads to the Inovis and Intertrade Catalogues
6

Customer Service Specialist Resume Examples & Samples

  • Answer basic inbound account inquiries and apply knowledge of Visa,Retail, Corporate Card, Debit and Gift card products
  • Locate account numbers for Visa, Retail and Debit cardholders shopping in Nordstrom stores
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
  • Support store sales and growth of Nordstrom tender and Rewards programs
  • Respond to card activation calls for new account relationships and explain card benefits
  • Educate customers on Nordstrom Rewards and available reward benefits
  • Meet or exceed service, accuracy and productivity expectations
  • Work independently while supporting a team environment
  • Maintain a high level of discretion and confidentiality
7

Customer Service Specialist Resume Examples & Samples

  • Answer basic inbound account inquires and apply knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products
  • Locate account numbers for Visa, Retail and Debit cardholders shopping in the stores
  • Troubleshoot customer inquiries regarding Digital Account Management enrollment, password, sign-on issues and other online related questions
  • Educate customers on Nordstrom rewards and available reward benefits
8

Customer Service Specialist Resume Examples & Samples

  • Handle incoming phone calls meeting the CitiService call taking standards and measurements
  • Provide Level 1 technical support for CitiDirect Online Banking and maintain a high level of CitiDirect product knowledge
  • Receive and handle incoming queries via phone,fax, SWIFT, Mail, and CitiService email addresses
  • Accurate and timely logging of all client service interactions in STARS
  • Triage queries that come through before passing off to another area and own the client correspondence
  • Ensure all information required to commence an investigation is obtained from client and provided to supplier
  • Proactively contact clients by phone and email to provide updates on cases
  • Handle and process order taking for Time Deposits and 11am Deposits as part of the Investment Desk within the CitiService team
  • Escalate service issues to Team Leader, CitiService Head, Service Management team and Relationship Manager as appropriate
  • Records Management tasks as may be required
  • Raise common issues to improve client satisfaction and reduce number of investigations by proactively reviewing STARS cases
  • Improve product knowledge to be able to handle more sophisticated queries from clients and increase number of “immediate resolutions”
  • Proactively discuss and resolve issues that arise to improve client relationships and reduce amount of investigations/calls
  • Comply with the ethical standards contained in the Citigroup Code of Conduct
  • Adhere to firm policies and procedures, regulatory and legislative
9

Customer Service Specialist Resume Examples & Samples

  • Receive and handle incoming queries via phone, fax, SWIFT, mail and CitiService email addresses
  • Handle and process order taking for time deposits and 11am deposits as part of the Investment Desk within the CitiService team
  • Records management tasks as may be required
  • SWIFT
  • RTGS
  • APCA
  • PowerPoint, Excel and Word
  • Knowledge of Transactional Banking is required
  • Business / industry knowledge / competencies
  • Sound knowledge of banking products and services, particularly global transaction services
  • Professional phone manner and proven phone service skills
  • Experience in servicing corporate clients
  • Experience and knowledge in cross-border and domestic payments processing and investigations
  • Takes ownership and responsibility and uses initiative
  • Delivers high service levels where client is offered solutions not just answers
  • Active team member who shares ideas and supports peers
  • Ability to work well under pressure, work to deadlines, multi-task
  • Excellent client service skills
  • High professional standards in both communication and presentation
10

Customer Service Specialist Resume Examples & Samples

  • Ensure regularity, quality and timing of actions required to manage the order from its collections during sales campaigns through the delivery of goods using the organization internal mainframe systems
  • Communicate and coordinate with internal departments in order to meet customer expectations
  • Contribute to the development and execution of the activities planned to reach turnover targets
  • Facilitate the collection of information in order to monitor business trends and opportunities
11

Customer Service Specialist Resume Examples & Samples

  • Inserting and managing orders, shipping management and related monitoring activity
  • Providing support and assistance to wholesale customers of the reference areas
  • Managing the flow of requests for information regarding the products of the company
  • Logistical and after sales support
  • Analysis and reporting activities
12

Customer Service Specialist Resume Examples & Samples

  • Maintain existing accounts, build customer relationships, and sustain excellent customer service
  • Professionally, effectively and accurately represent our products over the phone, facilitating brand strength and credibility
  • Support Sales Team and overall Department in meeting annual revenue goals
  • Develop a network of contacts to identify client needs and deliver effective options/solutions in securing sales opportunities
  • Effectively prioritize tasks and accomplish responsibilities to product quality results in a deadline driven environment
  • Keep records of sales activities in Salesforce.com
13

Help Desk / Customer Service Specialist Resume Examples & Samples

  • Associates Degree in Computer Science or equivalent experience of 3-5 years in related technical field
  • 1-2 years’ experience in an IT environment, specifically in a Help Desk or Network support role
  • Candidate must be able to troubleshoot and identify issues using various applications and Browser support including IE, Firefox and Google Chrome
  • Candidate must have experience in a level 2 or level 3 helpdesk environment handling customer investigations
  • Experience in Government Card, Business Card or TSYS1 pass-thru preferred
  • Ability to work independently in a fast paced environment
  • Ability to make clear decisions and escalate issues in a high-risk environment
  • Strong attention to detail, analytical and problem solving skills
  • Strong interpersonal and team interaction skills
  • Strong ability to understand and explain technically related concepts in easy to understand terms
  • Strong organizational and prioritization skills are required. Education requirements
14

Customer Service Specialist Resume Examples & Samples

  • Work towards both independent and team KPI’s to improve business standards, service levels and financial results
  • Develop and review reports relating to order book KPI’s and transactional activities of the team
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
  • Arabic speaking an added advantage
  • Minimum 2-3 years of customer service related experience
15

Customer Service Specialist Resume Examples & Samples

  • 2+ years of International experience in a product environment
  • Bachelor’s Degree or related customer service experience
  • Customer oriented
  • Excellent communications skills (verbal and written)
  • Adept at setting priorities, meeting deadlines and managing multiple tasks
16

Customer Service Specialist Resume Examples & Samples

  • Work with sales and customers to resolve special order requirements
  • Possess good working knowledge of customer policies and procedures, including those contained in customer routing guides and vendor manuals in order to improve customer service levels and avoid costly errors
  • Participate in cross functional vendor violations research and resolution
  • Run daily and weekly queries to organize and prioritize his or her work week
  • Pull information on a monthly basis from vendor portals and report on deficiencies to management
  • Maintain updated customer information file
  • Work on special projects and other assignments, as needed
  • 2 years’ experience in logistics and/or large volume, fast paced Customer Service environment
  • Strong PC skills including detailed/advanced knowledge of Microsoft applications and an intermediate level of Excel required
  • Fluent in French a plus
17

Indirect Customer Service Specialist Resume Examples & Samples

  • Provide excellent customer service to both inbound and outbound calls from the call center
  • Resolve issues in difficult situations while upholding the department and bank’s policies
  • Interacts with dealerships and employees regarding questions and issues
  • Initiate outbound calls to dealership customers on auto titles, reserve issues, or funding issues
  • Answer questions on inbound calls regarding indirect funding procedures, dealer reserve, title requirements and other departmental functions and policies , both internally and externally with dealerships and internal customers
  • Follow inquires and issues from initial customer contact through resolution to insure customer satisfaction
  • Previous indirect operations experience, or experience in a loan operations customer service environment. Indirect processing or operations experience, knowledge of indirect lending, dealer reserve, dealer title procedures and customer service preferred
  • Must be self-motivated and be able to work well in a fast paced stressful environment with minimal oversight
  • Must have strong communication, excellent telephone and customer service skills
  • Must be able to work flexible hours
  • Indirect Customer Service Specialist - at least 2 years of related experience
  • Indirect Customer Service Specialist II – more than 2 years of indirect customer service experience
18

Customer Service Specialist Resume Examples & Samples

  • Provide exceptional customer service to internal sales team, accounts, and e-com customers via phone and email
  • Answer inbound calls including placing orders, troubleshooting website issues, processing returns, answering questions
  • Responds to sales team, accounts, and e-com customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
  • Root Cause Analysis Capabilities – Quickly identify pain-points for customers and the business
  • Solutions Oriented Analysis– Work with team members to improve processes and improve the customer experience
  • 3-4 years’ experience in a fast paced service environment
  • High School Diploma – Required
  • Some College – Required
19

Customer Service Specialist Senior Resume Examples & Samples

  • To manage the order to cash cycle based on strong relationships with our customers and meeting their needs in a cost efficient manner
  • Manage customer order from reception to delivery. Monitoring and reporting of shortages and issues with orders
  • Manage payment process with customers including payment collection, supplier receivables
  • Manage customer claims, monitoring reasons and propose solutions
  • Ensure complete and regular exchange of information with Sales Department and Supply Chain management concerning customers
  • Communicate customer constraints / requests to other supply chain teams
  • Build customer relationship
20

Customer Service Specialist Resume Examples & Samples

  • Primary point of contact for communication with
  • 2-4 years of professional work experience, with 2-3 years of insurance experience preferred
  • An understanding of entry level accounting preferred
  • Communicates effectively with others: Speaks and writes in a clear and concise manner to coworkers, supervisors and customers
  • Solves problems: Examines and interprets information from different sources; formulates effective action steps to resolve problems
  • Commits to quality and exhibits an attention to detail: Understands scope of task/project assigned and ensures quality during all phases up to and including task resolution without overlooking details
  • Applies job and technical knowledge: Understands job expectations and applies accounting/finance knowledge, skills, and abilities in the appropriate situations
  • Acts with integrity: Demonstrates consistency between words and behavior; consistently behaves in a manner that maintains and enhances Aon’s reputation for ethical dealings; commits to and accepts accountability for results, obligations and standards of conduct; and has the courage to speak up for clients, employees, and shareholders interests
  • Commitment to client service: Proactively assesses, identifies, and responds to the needs of internal clients, ensures they are addressed quickly and accurately. Consistently meets or exceeds service expectations. Establishes and achieves agreed upon measures of client satisfaction. Places the needs of the business and clients above personal needs when necessary
21

Customer Service Specialist Resume Examples & Samples

  • Coordinate operations of cash registers which includes opening and/or closing registers; verifying starting and ending banks; perform cash pickups at all transactions; Call for authorization and imprinting of cards
  • Assist in training new Retail Service Associates on cash register operations and procedures
  • Create break and lunch schedules for each register area every day
  • Organize and return all fitting room merchandise to the selling floor
  • Assist in maintaining merchandise visuals, making pricing signage to reflect any changes/revision assisting in markdowns on the selling floor
  • Greet and assist customers on the selling floor and provides superior customer service
  • Authorize all employee sales at the customer service desks
  • Experience in a store leadership role or leading a retail department is preferred
  • Previous experience in apparel environment is desired
  • Communication, interpersonal and organizational skills
  • Self-motivated with demonstrated initiative
  • Ability to deliver superior customer service
  • Frequently lift and/or move up to 20 lbs., occasionally lift and/or move up to 50 lbs
22

Commercial Customer Service Specialist, Czf Resume Examples & Samples

  • Receive incoming customer calls from M&T Bank Commercial Customers using premier customer service and telephone skills
  • Answer inquiries and resolve complex customer issues for all treasury management and merchant services products
  • Research and follow up until resolution including necessary forms or outbound calls as needed. Deliver resolution to the customer and own the inquiry fully. Engage operational area when needed
  • Utilize a wide range of technology. Ability to navigate related software and systems, web applications, mainframe applications, and appropriate documentation to resolve inquiries
  • Work directly with external business and commercial customers, product managers, sales representatives and treasury management operational staff to resolve product issues, customer problems, and routine inquiries
  • Handle training calls teaching commercial customers how to utilize on-line products as well as supporting first level technical trouble shooting including system web applications and hardware functionality, log on problems, and password resets. Commercial Service Team encompasses direct support of the following: Treasury Management & Merchant customers, Treasury Management & Merchant operations, Treasury Management & Merchant sales and product management, branches, Commercial Bank regional customer service, and relationship managers and liaisons
  • The ability to impact the Bank’s mission is through providing a competitive advantage in delivering premier service to the largest commercial customers
  • By supporting the servicing needs and making a positive experience for each customer we service; the relationship with the bank as a whole, customer retention, sales opportunities, and bank profitability are all positively influenced. Minimum Qualifications Required
23

Customer Service Specialist Resume Examples & Samples

  • Review documentation packages to ensure that all documents have been received and has been properly authorized by a Documentation Specialist
  • Adhere to processing timeframes for unit processes
  • Accurately enter client and document information in databases and applications
  • Complete established procedures for preparing and submitting manual wire requests
  • Process check referrals and resolve related issues
  • Resolve assigned client requests within the established timeframes
  • Organize legal documentation for storage at off-site facility
  • Assist in completing special projects and initiaives within the unit
  • Optimize and continuously upgrade skills and usage of tools provided to deliver high-quality service to the client
  • Identify opportunities to streamline/improve processes where feasible
  • Protect clients and the bank by consistently adhering to internal risk controls
  • Train team members with less experience
  • Represent the Global Treasury Management (GTM) Documentation Team as a subject matter expert for the assigned processes during meetings, in problem resolution and in research activities
  • General knowledge of treasury management products/services, desirable
  • Working knowledge of PC and office automation applications including hardware, software, and networking as applicable to perform the job effectively and efficiently
  • Excellent oral communication skills and interpersonal skills,
  • 2+ years customer service experience preferrred
  • Ability to plan, arrange and set daily priorities
  • Ability to adapt quickly to changing situations and priorities
24

Temporary Customer Service Specialist Resume Examples & Samples

  • Review of order book to ensure customer requested delivery is achieved
  • Support business on delivery of sales and financial targets and objectives
  • Superior attention to detail and accuracy
  • Ability to contribute to a team environment where performance is measured
  • Fluency in French & English language
25

Customer Service Specialist Resume Examples & Samples

  • Proven customer service skills and a passion for delivering outstanding customer experiences
  • Successful experience in contact center or retail environments
  • The ability to manage own performance and work independently as well as in a team environment
  • The ability to adapt to change and work in a fast pace environment
  • Advanced troubleshooting and conflict management skills
  • The ability to maintain a positive and professional demeanor
  • Outstanding attendance and flexibility to support peak volumes and other customer needs
  • Successfully passed skills assessments
  • Extensive new hire and ongoing training
  • A highly competitive wage with structured increases based on hours worked
  • The ability to earn performance incentives
  • Participation in an extensive recognition program
  • A generous employee discount for all Nordstrom businesses
  • Opportunities for growth, development and promotions
  • An outstanding, fun and dynamic contact center environment
  • A choice of dedicated or flexible workstations
  • Free-parking with easy commute (Cedar Rapids only)
26

Customer Service Specialist Resume Examples & Samples

  • Superior verbal communication skills
  • Ability to work in a fast paced ever changing work environment
  • Conflict resolution experience
  • Bilingual (Spanish/English) preferred
  • One or more years of receptionist or call center experience
27

Commercial Customer Service Specialist Ii Czr Resume Examples & Samples

  • Research and follow up until resolution including necessary forms or outbound calls as needed. Deliver resolution to the customer and own the inquiry fully. Engage operation area when needed
  • Handle training calls teaching commercial customers how to utilize on-line products as well as supporting first level technical trouble shooting including system web applications and hardware functionality, log on problems, and password resets
  • 2 years customer service work experience supporting a suite of complex products and services
28

Customer Service Specialist Resume Examples & Samples

  • 6 months experience within a retail environment preferred
  • Must be able to score successfully on two skills assessments
  • Ability to work a set schedule, with required overtime as business need
  • Flexibility during peak hours and severe weather
  • Demonstrate conflict management skills and maintain a professional composure
29

Customer Service Specialist Resume Examples & Samples

  • Strong interpersonal and people skills
  • Ability to research and problem solve complex issues
  • Proven self motivation skills
  • Life Insurance license or obtains within 90 days
  • Series 6 Securities registration or obtains within 90 days
  • Candidates with previous Insurance sales experience preferred
  • Candidates with call center background preferred
30

Customer Service Specialist Resume Examples & Samples

  • Answer customer inquires via an 800 line to achieve departmental standards
  • Support and service new and renewal business
  • Evaluate client needs and make appropriate coverage recommendations
  • Quote coverage changes
  • Complete all client service requests within targeted timelines
  • Investigate and answer coverage inquiries; provide support to other members of the business unit; provide ancillary support as needed; clearly and appropriately document account according to department standards
  • Manage daily telephone coverage to achieve departmental standards
  • Minimum 1- year previous customer service experience within the Property and Casualty insurance industry
  • Having an active Property and Casualty license is preferred or have the willingness to obtain one upon hire
  • Required to have strong working experience utilizing Microsoft Office Suite products such as: Outlook, Word, Excel, PowerPoint
  • Ability to identify priorities based on business needs
  • Anticipate client needs
  • Ability to Multitask
31

Customer Service Specialist Resume Examples & Samples

  • Deliver world standard client service by answering telephone inquiries timely, accurately and professionally
  • Maintain the required performance standards in work quality
  • One year of experience in a customer service role or related client contact
  • Experience within the banking and/or finance industries
32

Customer Service Specialist Resume Examples & Samples

  • Accountable for providing solutions to customer and HR partner inquiries (phone / email) on the full suite of HRSS products with appropriate use of Knowledge Library and Citi For You tools to meet all accuracy, timeliness, satisfaction and NPS metrics
  • Responsible for providing solutions to customers and HR partners at the first point of contact to meet and exceed expectations
  • Accountable for educating customers and HR partners in the use of self service tools (Employee Self Service, Manager Self Service, Citi For You)
  • Responsible for keeping the customer informed of progress with their inquiry when seeking assistance from a SME to provide a solution to the customer or HR partners inquiry
  • Actively contributes to team discussions to identify opportunities for continuous improvement to streamline processes, improve accuracy, and strengthen controls to support Philippines Service Delivery to achieve productivity goals
  • Actively contributes to team discussions on customer and HR partner satisfaction / NPS feedback and Business Performance Metrics to identify pain points, solutions and actions to continuously improve the customer and HR partner experience
  • Accountable for identifying and informing manager of content in Knowledge Library and Citi For You which needs to be updated
  • Provides support to HRSS Managers, Team Leaders and Service Delivery Manager as required
  • Contributes to a culture of continuous improvement within the HRSS team
  • Maintains the highest level of teamwork within HRSS
  • Performs other related functions that may be assigned from time to time, or as deemed necessary by the business
  • Preferably 2 years experience in a Customer Contact Shared Services, HR Operations/ Administration work environment
  • Ability to think on your feet with demonstrated success in problem solving, researching and resolving customer inquiries
  • Working knowledge of HR systems (including Peoplesoft) highly desirable
  • Strong and Fluent English written & verbal communication skills
  • Strong interpersonal and relational skills
  • Ability to work in an environment where compliance with processes and procedures is of priority
  • MS Office Suite skills (word, excel, outlook)
  • Ability to plan and manage own time
  • Mature with high attention to detail
  • Educated to diploma / degree level
  • Logical, analytical and rationale
  • Strong team player, willing to learn and share experiences with other team members
  • Ability to work in a fast paced environment with constant deadlines
  • Highly motivated, organised and methodical
  • Treat everyone with dignity and respect
  • Create an environment where talent thrives
  • Act with urgency, courage and conviction
  • Inspire excellence - be the standard
  • Be accountable promote - own the outcome
  • Be unselfish - empower others
  • Reward results - meritocracy
  • Act with integrity - do what is right
  • Collaborate - be a team
  • Leadership – it begins with you
33

Customer Service Specialist Colorado Service Center Resume Examples & Samples

  • Answer account questions and locate account numbers for cardholders shopping in Nordstrom stores while providing an unmatched customer experience
  • Use your financial and credit knowledge to review / process requests for account maintenance, status updates, payments, errors and letter requests
  • Troubleshoot and resolve customer inquiries regarding online enrollment, passwords, sign-on issues and other online-related questions
34

Customer Service Specialist Resume Examples & Samples

  • Understand and apply complex National Flood Insurance Program rules and regulations to individual flood insurance policies
  • Process all insurance agent inquiries which may include
  • Applications, endorsements, cancellations, renewals, and written inquiries
  • Process flood insurance policy information using technical systems such as the AS-400, Nautilus, National Flood Services-StoneRiver website, FEMA website, public records, and report queries
  • Communicate complex technical information to agents using written and/or verbal communication
  • Meet minimum performance standards determined by Key Performance Indicators
  • 1+ years of office and/or administrative background
  • Customer Service experience including telephone contact
  • Previous insurance and/or call center experience helpful
  • Knowledge of basic equipment functions, such as how to create and maintain files, printing, copying, faxing, phone messaging and voicemail
  • Ability to work with frequent and multiple policy, procedure, and regulation changes
35

Customer Service Specialist Resume Examples & Samples

  • Use your financial and credit knowledge to review/process requests for account maintenance, status updates, payments, errors and letter requests
  • Support store sales growth of Nordstrom tender and Rewards programs and educate customers on the programs and their available benefits
  • Adhere to all bank policies, procedures and practices and maintaining a clean, safe and accident-free work environment that complies with all bank safety rules
36

Customer Service Specialist Resume Examples & Samples

  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean sheet
  • Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
  • Proven customer facing experience
  • Fluent in English and French (Spanish or German is a plus)
37

Customer Service Specialist Resume Examples & Samples

  • Ability to work any shift (between 7:00 a.m. and 6:00 p.m.) and overtime during our busy season. Flexibility is necessary and required
  • Proficiency with technology
  • Experience in mail order and/or retail pharmacy setting
  • Experience as a Pharmacy Tech, Medical Tech, Medical office administrator or CNA
38

Customer Service Specialist Resume Examples & Samples

  • Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, and fax
  • Trouble shoot customer issues, owning them until a full resolution has been obtained
  • Undertake a variety of tasks associated with the high service delivery of our customers. Equally they will be expected to maintain all documentation and train others on key aspects of the role
  • Respond to all first level technical support of software and administrative issues, as defined in procedures
  • To work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service
  • Cover other roles within the Customer Service Centre as and when needed
  • Excellent communication skills, both over the telephone, written and face to face
39

Customer Service Specialist Resume Examples & Samples

  • Experience as a Customer service specialist within international companies (preferably Beauty or FMCG)
  • Someone very proactive and structured
  • Willingness to optimize processes for better division performance
  • Build the Luxury Customer Service division popularity in Company
  • Strong SAP system knowledges
  • Fluent English (or/and French)
40

Customer Service Specialist Resume Examples & Samples

  • Managing and answering partner requests regarding online marketing programs and campaigns that arvato is operating for its clients
  • Working with an industry leading CRM platform
  • Updating internal and external FAQs
  • Reporting & analyzing relevant KPIs
  • Coordination with in-house teams and external partners
41

Closing Customer Service Specialist Resume Examples & Samples

  • Two to Four year's previous Closing/Processing experience required
  • Extensive knowledge of real estate documentation requirements and the closing process
  • Extensive knowledge of Conventional, FHA, VA, Bond, Construction, 203K, Land Trust and Living Trust loan Closings or a strong mix of listed loan types
  • Excellent written and verbal communication skills
  • Strong PC skills (MS Office) required
  • Must have experience with Mortgage origination systems, platforms tools and technology
  • Demonstrated organizational skills
  • Demonstrated teamwork and customer service skills
  • Demonstrated leadership skills
42

Customer Service Specialist Resume Examples & Samples

  • Please be sure that your resume and application demonstrates the following qualifications with examples of past performance. Only highly qualified candidates will be interviewed. Candidates that do not demonstrate the minimum skills will not be considered
  • O At least one year customer service and/or call center experience
  • *We thank all applicants for their interest in this position, however only successful candidates selected for an interview will be contacted***
43

Customer Service Specialist Resume Examples & Samples

  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communication via an email management tool
  • Maintain service, quality and timeliness standards
  • Support On the Job Training/new hire onboarding
  • Utilize quality monitoring programs in Sales/Service
  • Support implementation of production standards in Sales/Service and cross department as assigned
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Interact with other departments on various projects including new programs, products and technology
  • Lead or participate in special projects as needed
  • Prepares and reviews operational reports as needed
  • Life, Accident & Health license required within 3 months of hire and P&C license required within 6 months of hire
  • Demonstrated skills and abilities to be goal-oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong MS Office (Word, Excel and PowerPoint) skills required
  • Reporting tools experience- - Analytical experience; reviewing and analyzing report data
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Strong communication, organizational and interpersonal skills
  • Ability to work independently and as a team member
  • Four or more years’ experience in sales/customer service supporting multiple Life and Health insurance products
  • Preferred is a candidate with a minimum of LAH licensing and variable lines product experience
44

Customer Service Specialist Resume Examples & Samples

  • Answer account questions and locate account numbers for cardholders shoppng in Nordstrom stores while providing an unmatched customer experience
  • Use your financial and credit knowledge to review/process requests for account maintenance, status updates, payments, errors, and letter requests
  • Troubleshoot and resolve customer inquiries regarding online enrollment, passwords, sign-on issues, and other online-related questions
  • Adhere to all bank policies, procedures, and practices and maintain a clean, safe and accident-free work environment that complies with all bank safety rules
45

Customer Service Specialist Resume Examples & Samples

  • Answer the customer service telephone to initiate requests by customer pertaining to hardware, software, maintenance and procedural problems
  • Using the customer service “ITSM Front Range”, identify, diagnose, document and resolve or dispatch the customer problem. Places outgoing calls to follow up open problems
  • Support operational functions of EPOS systems in all specialty store formats
  • Maintain a working knowledge of the production levels of IBM 46xx Point of Service (POS) systems and store transaction levels
  • Support credit, pricing, reporting, polling and email systems
  • Support language requirements for the INTERNATIONAL phone split
  • Provide support to the field
  • Assist with Store Systems project assignments as needed
  • Requires an Associate's degree and 2-3- years related experience
  • Experience working on cross functional teams, multitasking and managing time independently with little direction
  • Strong organizational and interpersonal skills
  • *
46

Customer Service Specialist Resume Examples & Samples

  • Be punctual and meet attendance requirements
  • Accept direction and conduct business according to defined standards and policies
  • Provide on-call support as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the on call period
  • Work special shifts when required to support activities or to train associates
  • Adhere to all corporate security policies and standards as they relate to job duties
  • Coordinate effectively with other team members to solve problems, support the implementation of computer systems and resolution of store problems
  • Analyze, document and provide recommendations for efficient resolution of business needs
  • Understand process flows as it relates to business systems
  • Develop training plans as needed. Provide training to new and existing associates
  • Prepare all necessary documentation to implement software applications and solutions, in accordance with standards and policies
  • Meet established deadlines for assigned tasks
  • Demonstrate proper sense of urgency for critical store related issues. Escalate critical issues to the proper business partners as appropriate
  • Communicate and interact professionally with internal and external vendors and contacts
  • Enhance technical knowledge by learning new and existing programming languages, vendor software, applications and databases through formal, informal and on-the-job training
  • A bachelor’s degree from an accredited university or college with course work in Computer Science, Management Information Systems or a closely related field
  • Demonstrate skills OR the aptitude to learn how to support business systems in an environment utilizing many tools
  • Demonstrate the ability to professionally communicate in verbal and written skills
  • Advanced experience using standard desktop PC applications such as email, MS Word and MS Excel
  • Demonstrate skills OR the aptitude to learn various testing methodologies
  • Demonstrate skills OR the aptitude to learn basic dataflow and business process flow
  • Provide technical analysis of problems associated with system data flow Worldwide
  • Work with IS&T and Business Partners to create and execute test plans for system changes/enhancements for training purposes
  • Perform Worldwide support for multiple POS systems and communication platforms
  • Critical Period Support - Partner with FSC, Telecom and other teams to ensure accurate and timely processing goals are met
47

Customer Service Specialist Resume Examples & Samples

  • Ensure the shipability of product for their assigned accounts to achieve the financial targets of the company.Process EDIs and keying bulk orders
  • Analyze order confirmations from accounts
  • Resolve discrepancies, unit mismatches, style, color, and price issues
  • Ensure that all order adjustments are reflected and proper documentation is on file in a timely fashion so orders can ship
  • Work with Sales for extension as well as confirmation from the accounts
  • Liaison with internal and external partners on order questions, work to resolve order issues
  • Monitor and follow up on customer orders for special events, new store openings, and advertised merchandise. Communicate order status to Sales and others as appropriate
  • Research and resolve return and refusal problems with Wholesale Sales and distribution
  • Research charge backs and provide proper dispute documentation as they relate to assigned accounts
  • 2-5+ years of customer service experience specifically with major accounts a must
  • Extensive experience with EDI as well as Full Circle system preferred
  • Background in apparel, fashion, or related field is highly desirable
  • Strong documentation and reporting skills
  • Excel proficiency highly preferred
  • Strong verbal and written communication
48

Customer Service Specialist Resume Examples & Samples

  • Manage order processing, invoicing and claims according defined procedures
  • Perform Credit management, follow up of overdue payments and reconciliation of payments
  • Coordinate delivery process with logistic partner
  • Work in close collaboration with KA Customers
  • Document reconciliation and archiving
  • Inform superior for all problems that cannot be solved by applying standard procedures
49

Customer Service Specialist Resume Examples & Samples

  • Position requires the ability to hear and communicate clearly, orally and in writing
  • Uses vision to view screens, create and review documents; requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
  • Capable of using a keyboard effectively
  • Frequently required to sit for long periods of time, stand, walk and may occasionally lift and move 25 pounds
  • Occasional travel to meetings or outside training may be required
50

Customer Service Specialist Resume Examples & Samples

  • Preferably 2 years experience in a Customer Contact Shared Services, HR Operations/Administration work environment
  • Ability to think on your feed with demonstrated success in problem solving, researching and resolving customer inquiries
  • MS Office Suite skills (word, excel, and outlook)
  • Highly motivated, organized and methodical
51

Sheffield Customer Service Specialist Resume Examples & Samples

  • Various other duties including
  • Computer skills (Microsoft Word and Excel)
  • Willingness to work a flexible schedule/overtime as needed
  • Bi-lingual (Spanish)
52

Customer Service Specialist Resume Examples & Samples

  • Complete order management responsibility for assigned account structure
  • Ability to work independently and make independent decisions
  • Possess authority to deviate from established policies and procedures, when necessary
  • Daily report resolution
  • Build upon, develop, and strengthen Retailer relationships
  • Request order extensions for late product
  • Secure print screens from retailers for all order date/and or price changes
  • Partner with Sales team to follow up on monthly order confirmations. Analyze confirmations against original market commitments to insure order integrity is maintained at style, price and unit level. Take immediate steps for resolution and follow-thru with appropriate areas – customer, Sales and Finance
  • Attend market appointments to gain product knowledge and build relationships
  • Process all style additions/revisions/deletions, based on market performance
  • Expedite rush orders
  • Work with Sales Operations to cancel oversold styles
  • Contribute to weekly divisional operation meeting by providing past cancel, unconfirmed, and hold units/$, to help calculate monthly/quarterly risk
  • Research and provide necessary documentation for charge-backs
  • Resolve all customer refusals
  • Assure ship-ability of product for brand and prevent leakage that will negatively impact the financial targets of the division and the profitability of the Company
  • Monitor and follow-up on customer orders for advertised merchandise, new stores, Personal Appearance Events. Track product flow and collaborate with Manager on appropriate routing alternatives as needed
  • Receive customer orders via mail, email, fax, or regular mail
  • Process orders via multiple order entry systems
  • Provide shipping updates
  • Process return authorizations
  • Upload seasonal market orders
  • EDI order upload
  • Resolving all EDI errors
  • 4 year college degree
  • Minimum of 2-4 years experience in a fast paced, deadline driven Customer Service, Sales, Retail and or Marketing environment preferred
  • Ability to work in and contribute to a collaborative team environment
  • Must possess strong analytical skills, strong attention to detail
  • Propensity to think critically and tactically, proven problem solving skills
  • Effective verbal and written communication skills with all levels of the corporation
  • Must be able to develop credible and collaborative business relationships with both the external and internal customers
  • Must be well organized, ability to multi-task
  • Proficient in Microsoft Word and Excel
53

Customer Service Specialist Resume Examples & Samples

  • OLI – processing on line investments for clients timely and accurately
  • Credit overdraft reporting and monitoring
  • Managing credit lines updates and renewals for clients for which an expert level of Microsoft Excel is required
  • Managing main Customer service listing of all accounts – including accounts opened and closed and ORR rate tracking
  • Performing purchasing duties for client branch supplies
  • Processing Stop payment requests for non SDR ready clients
  • Managing reconcilement initiatives for the department
  • Scanning Client account opening documents and product agreements
  • Management of incoming correspondence as per procedures to ensure proper controls
  • Answering centralized client phone lines
  • Completing bank confirmations and credit inquiries for clients
  • Investigating and resolving client inquiries timely and accurately – entering cases into STaRS system
  • Provide backup coverage for other CSR/CSO when warranted
  • Minimize risk to the bank through increased knowledge of procedural requirements
  • Working on special projects as assigned (Currently Project “Clue” ) – working closely with Product
  • Working closely with Tech team to automate manual processes with credit work
  • 5 - 7 years of banking related experience) preferably in Payments, cash management and credit
  • Advanced knowledge in Microsoft Excel, Word and Outlook
  • Knowledge of use of Citigroup proprietary applications such as GL Canada, Global Operations Centre, Citi Direct, PIREL, RAPID, STaRS, eCommit, On-line Investment processing platform and Billing Information System
  • Excellent listening skills
  • Analytical and creative skills
  • Work Organization & Multi-tasking skills
  • Investigation and problem solving skills
  • Ability to perform effectively under pressure
  • Well-developed working knowledge of the business environment
  • Expert level proficiency in and MS Office applications, in particular Excel
  • Flexibility in working hours- willingness to support operations during holidays/COB testing
  • Proven experience and willingness to own an issue and bring it to completion while maintaining a strong client focus
  • Demonstrate ability to understand and address client needs
  • Deep understanding of the product or process that they support
  • Demonstrates a positive attitude at all times
54

Customer Service Specialist Latam Resume Examples & Samples

  • Proven customer facing experience with LATAM based customers
  • Sales experience within a controlled environment of advantage
  • Ideal Candidate
  • Working knowledge of Incoterms and customs rules
  • Good knowledge of sales principles and methods
  • Working knowledge of SAP of advantage
  • Negotiation-oriented
  • Focus on results
  • Curiosity and innovation
  • Trustworthy
55

Concierge Customer Service Specialist Resume Examples & Samples

  • Patient-oriented
  • Experience in the Healthcare industry
  • Prior experience with Patient Access, Scheduling, Authorizations or Patient Navigation
56

UK Customer Service Specialist Resume Examples & Samples

  • Demonstrate ability to coach staff
  • Ability to communicate in various formats with seniors and peers (good news, results, issues)
  • Continually improve the client experience
  • Respond to client enquiries either with immediate answers (quick-kills) or through tracking the enquiry via internal systems
  • Consistently look to assist Section Manager with their workload
  • A proven track record of extensive years experience within Financial Services / Banking
  • Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment
  • Must demonstrate a proven track work record
  • Relevant 3rd level experience
57

Customer Service Specialist Resume Examples & Samples

  • Typically requires a High School degree or equivalent and 6 years of customer service experience including 2 years specific experience in the assigned area
  • Broad application of customer service techniques and practices
  • Strong knowledge of operational procedures for the assigned department
  • Proficient knowledge of Word and Excel and the internal software of the assigned department
  • Applicant must be detailed oriented, able to meet prescribed time constraints (work under pressure), and the ability to multi-task
  • Work schedule: M8:00-5:00 T8:00-5:00 W8:00-5:00 TH8:00-5:00 f8:00-5:00
58

Customer Service Specialist Resume Examples & Samples

  • Answer customer inquiries via and 800 line to achieve targeted department service levels and quality standards
  • Accurately explain Professional Liability to callers
  • Investigate and answer coverage inquiries; provide support to other members of the business unit; provide ancillary support; clearly and appropriately document account according to department standards
  • Pennsylvania Property and Casualty License preferred; otherwise required within 6 months of hire
  • Manage daily telephone coverage to achieve department service levels
  • Position hours: 9 am to 6 pm
  • 2 years insurance experience
  • Call Center customer service experience required
59

Customer Service Specialist Resume Examples & Samples

  • Must be punctual and meet attendance requirements
  • Ability to work with various managerial staff
  • May be required to perform additional duties as assigned by management
  • Supports International calls by utilizing third party translation services when needed
  • Maintain a working knowledge of the Store Hardware environment and Software systems
  • CompTIA A+ Certification
  • Basic knowledge of laser jet printers
60

CPS Sg-customer Service Specialist Resume Examples & Samples

  • Demand Management
  • Process sales orders and forecast received from customers through SAP system to initiate the manufacturing process and meet customer requirements
  • Follow through the entire order cycle from order receipts to production, product release, shipment and final delivery to customers
  • Actively manage future demand and drive forecast accuracy by working with Bottlers and Business Units (BU), involving the analysis of historical sales, bottlers’ future forecast, BU rolling estimates and market performance
  • Constantly drive improvements in forecast accuracy by comparing the latest Bottler’s orders and forecast against the Rolling Estimates and previous month’s forecast. Understand the changes and work with Planning to prioritize orders and shipments, while at the same time, driving improvement in forecast accuracy with the Bottlers and BU
  • Lead Collaborative Planning, Forecasting and Replenishment (CPFR) with Bottlers. Drive weekly teleconferences with Bottlers to review open orders and forecast. Understand market changes and drive priorities and downstream activities with Planning. Communicate shipment plan and Commercialization project status to Bottlers. Be their partner of choice
  • Lead in Sales and Operations Planning (S & OP) Review with Bottlers
  • Lead in monthly and yearly Operations Review meetings with Bottlers to review business performances and business outlook / forecast. This includes Commercialization timeline, new products forecast, complaints and improvement initiatives
  • Effectively manage all customer complaints by logging and acknowledging all complaints within 24 hours. Facilitate root-caused investigation within the respective CPS, providing status update and follow through on corrective actions with Bottlers
  • Perform trend analysis and drive improvements in customer satisfaction
  • Product / ingredient registration with authorities
  • Proactively identify areas of improvements and drive improvements
  • Outbound shipment documentation control
  • Ensure completeness of shipment documentation and registration requirements for outbound shipments
  • Monitor progress of new product introduction and first customer shipment timeline. Ensure documentation and processes readiness for first customer shipment
  • For on-going active products, monitor the status and needs for logistics documentation, trigger Finance, 3PL or relevant departments for the generation and renewal of Cost Statement or other documents
61

Customer Service Specialist Resume Examples & Samples

  • Identify and handle Product Quality (PQ) reports. Conduct PQ investigation(s) ensuring appropriate information is gathered and follow-up with the reporter as required. Elevate reports appropriately
  • Display sound decision making skills in discerning urgency of customer complaints relative to current Good Manufacturing Practices (cGMPs) and Food and Drug Administration (FDA) regulations
  • # Qualifications: *
  • Previous call center experience highly preferred
  • Well-developed problem analysis and decision-making skills
  • Strong technical aptitude
62

Italian Customer Service Specialist Resume Examples & Samples

  • Own and drive process improvement and team results
  • Analyse root-cause of recurring issues through regular review of metrics, and assist in developing programmes for service enhancements arising from these figures
  • Lean knowledge an advantage
  • Excellent written and verbal communication skills
63

Customer Service Specialist Resume Examples & Samples

  • Excellent knowledge of Supply Chain and/or Logistics
  • Strong ERP/SAP knowledge an added advantage
  • Team player with high planning, organizing and reporting abilities
  • Fluency in Farsi
  • Arabic and French speaking an added advantage
64

Customer Service Specialist Resume Examples & Samples

  • Serves as first point of contact and key resource for the customer’s routine service issues, assist in troubleshooting concerns, policy explanation, and updating account information. Ensures that all pertinent information is gathered and accurately entered to make sure there is prompt resolution. Receives guidance from Coaches as needed to process these requests
  • Continue to develop understanding of systems and procedures to educate clients on their policies and any new services they acquire
  • Respond directly to information requests initiated by customer’s utilizing a variety of systems. Provide information to customers and work with appropriate internal associates to resolve any outstanding questions
  • May process routine service transactions which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
  • For those individuals meeting and exceeding expectations, a Client Service Career Progression Matrix is available to assist individuals in developing towards an Associate Care Professional, Technical Supervisor or Team Leader
  • Excellent telephone etiquette and verbal communication skills
  • Ability to process information over the phone and be able to react quickly & appropriately
  • Ability to learn quickly and retain information while demonstrating solid decision making abilities
  • Ability to adapt to new technologies, Navigate multiple computer screens and software applications while interacting with customers
  • Effective time management and problem solving skills
  • Work independently and exercise judgment, logic, integrity and initiative
  • Work exposure to situations such as those that occur in a high volume call center which includes the ability to maintain composure in a high production and changing environment
  • Previous experience in a professional office environment
  • Auto, Home and Umbrella insurance industry knowledge and/or experience
65

Customer Service Specialist Resume Examples & Samples

  • Greet and assist walk-in customers and visitors
  • Route incoming phone calls from customers and advertisers
  • Manage the lobby area
  • Perform general office, data entry and administrative tasks
66

Customer Service Specialist Resume Examples & Samples

  • Provide telephone support for numerous programs by answering client inquires via multiple 800# lines while meeting process and quality standards
  • Provide support and service for new and renewal business and for correspondence and midterm changes
  • Perform research to answer coverage inquiries
  • Provide support to other members of the business and special projects as required – manager may change assignments/duties to meet business needs
  • Follow department procedures to clearly and appropriately document accounts
  • Track activity and update reports on a daily basis
  • Analyze and report on campaign efforts, existing programs and special projects
  • Assess, analyze and process applications for incomplete and inconsistent information
  • Provide excellent customer service to our insureds
  • Submit referrals to carrier, recommending appropriate action
  • Analyze and report on special department initiatives, existing programs and new programs
  • Interact with customers, clients, insurance carriers and internal sources providing information about coverage verbally and in written form
  • P&L License preferred with the requirement to get it within 6 months
  • Professional and courteous telephone skills when talking to customers and internal colleagues
  • Ability to multi-task and handle high volume of calls efficiently and accurately
  • Availability to work overtime
  • 2 – 4 years customer service experience
67

Customer Service Specialist Resume Examples & Samples

  • Deal directly with customers either by telephone or electronically
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Perform customer order verifications
  • Process orders, forms and requests
  • Strong communication skills; both oral and written
  • Strong problem solving skills. Must be able to work under pressure
  • Working knowledge of customer service principles and practices
  • Footwear product knowledge
  • Proven track record of putting customers first
  • Retail sales experience
  • Some store visits required from time to time
  • Be able to work shifts as required, as part of a rotation within the team
  • Ordinary level of concentration with moderate interruptions
  • Be able to accept direction from several sources
  • Bilingual (English and French) is an asset
68

Customer Service Specialist Resume Examples & Samples

  • Responds to escalated requests received via email by researching case files and accessing State supplied information and supplying swift, accurate, and courteous responses via phone, email, or mail
  • Maintains work guidance and performance measures to meet goals for delivery of service
  • Work to resolve escalated requests with minimal supervision
  • Develop and monitor work guidance and performance measures to meet goals for delivery of service
  • Maintain quality of service and responses provided to customers
  • Assist in resolving problems and issues that arise with internal and external customers
  • Report to management on accomplishments, achievements and productivity
  • Keep apprised of developments in field of expertise to ensure currency and makes recommendations to management to improve efficiency/effectiveness
  • Beyond High School Diploma or equivalent required and/or training
  • 3 years experience in a large scale, complex, multi-function call center environment
  • 1 years experience in a task lead or supervisory role
  • Child Support experience a plus
  • Demonstrated strong organizational and interpersonal communications skills
  • Excellent analytical, problem solving, and management skills
  • Considerable interface by phone and/or in-person with internal users, external customers and external vendors necessitates tact and strong verbal communication skills
  • Dependable work history
  • PC skills: Microsoft Windows, Word, Excel, and Outlook
  • Professional appearance and behavior mandatory
69

Customer Service Specialist Resume Examples & Samples

  • Provide performance feedback to Associates and aid in the preparation and development of formal reviews and informal discussions
  • Develop materials for and conduct/facilitate department and business unit meetings
  • Lead associates in process improvement initiatives
  • Perform capacity planning to ensure consistent of our service promises to our customers
  • Assist in workforce management to ensure satisfaction of work unit objectives
  • Act as technical resource for unit processes and procedures
  • Identify department training needs and prepare training material for internal and external business audiences
  • Develop, prepare, provide analysis for, and present unit reporting
  • Coordinates and performs where necessary fraud, accuracy, and control reviews including findings reports and control gap analysis
  • Appropriately resolve escalated participant issues
70

Customer Service Specialist Resume Examples & Samples

  • Heavy phone use
  • Proficiency in using computers
  • Proficiency in using MS Word, Excel, and PowerPoint
  • Creative writing skills
71

Customer Service Specialist Resume Examples & Samples

  • Proficient in Microsoft Office. Must have ability to multi-task and prioritize work flow
  • Strong interpersonal skills and the ability to empathize with clients
  • Strong attention to detail and organization skills
  • Minimum of 1 year of customer service experience / call center experience
72

Berkeley Customer Service Specialist Resume Examples & Samples

  • Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback
  • Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
  • Performs unique transactions such as special orders, Outdoor School sign-ups and special ticket sales
  • Effective communication skills
  • Availability to work a flexible schedule based on business needs, including evenings and weekends
73

Customer Service Specialist Resume Examples & Samples

  • Strong critical thinking and troubleshooting skills
  • Writes and communicates clearing and effectively
  • Resourceful and creative when solving problems and developing ideas
  • Adapts and learns new technology quickly and easily, including new applications and tools
  • Thrives in a collaborative team environment and also works well independently
  • Curious and passionate about learning new skills and subjects
  • Displays a service-oriented attitude
  • Comfortable interacting via social media channels
  • Assists customers using a blend of proactive and reactive methods
  • Reactive
74

Temporary Customer Service Specialist Resume Examples & Samples

  • Manual extraction of all reports from AFS (SAP)
  • Reports to be clubbed into single reports for daily use
  • Ensure timely and accurate reports are provided to internal parties & customers
  • Extensive Microsoft Office skills are a must for this role
  • Strong knowledge of SAP is added advantage
  • A strong analytical skills
  • Extensive experience in data extract/reporting software
  • Fluency in English is a must
  • Strong knowledge of Customer Service, Supply Chain and/or Logistics
  • Fluency in French & Arabic or additional languages are an added advantage but not essential
  • Interpersonal communication skills
  • University degree in Business and administration, Supply Chain or Logistics
  • Minimum 2-3 years of overall work experience in reporting analyst, customer service, or Logistics
75

Sheffield Customer Service Specialist Resume Examples & Samples

  • Handle customer inquiries through the life cycle of a loan from boarding through payoff and release of lien or title
  • Have a working understanding of internal policies and practices related to loan activities
  • Process payments for call in customers via credit card and checking/savings accounts
  • Understand how to read loan account histories including payment application, payment postings/reversals, fee assessment, and payoffs on multiple collaterals
  • Solve a variety of customer issues including being the first line of assistance for escalated calls and complaints
  • Maintain the required performance standards in work quality regarding the duties outlined below
  • Assist Accounts Receivable by logging incoming checks for deposit, researching returned customer refund checks, and logging fee waivers
  • Perform to minimum call grade standards
  • Assist in marketing to clients the usage of web functions and recurring ACH
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
76

Customer Service Specialist Resume Examples & Samples

  • Ability to communicate in various formats with internal seniors and peers (good news, results, issues)
  • Demonstrate influencing and negotiating skills
  • Interact with contacts within corporate clients via telephone, fax and e-mail
  • Represent the department on Client Visits
  • Greek language would be an advantage
  • Ideal for someone with previous work experience looking to expand their knowledge in equity processing within an International banking environment whilst having the opportunity to build knowledge within multi market teams
  • Works as a partner
  • Lives our values
  • Delivers results
  • Strong Leaving Certificate or equivalent
77

Customer Service Specialist Resume Examples & Samples

  • Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
  • Work with small business customers on service directory needs
  • Answer and route phone calls
  • Serve as a back-up in placing obituaries, entering display orders, pulling tearsheets, and creating reports
78

Customer Service Specialist Resume Examples & Samples

  • Gestione del contatto con il cliente nel pre e post vendita nel rispetto delle procedure e delle policy aziendali
  • Inserimento e manutenzione ordini su sistemi aziendali
  • Sviluppo delle attività inerenti alla gestione dell’ordine dal punto di vista commerciale (raccolta, controllo e manutenzione degli ordini e verifica delle consegne)
  • Controllo e invio conferme d’ordine e pro-forma ai clienti
  • Analisi proposte di spedizione e emissione liste di prelievo
  • Richieste a clienti di pagamenti anticipati, gestione lettere di credito, emissione note di credito
  • Inserimento e aggiornamento su sistemi aziendali di anagrafiche clienti
  • Gestione delle problematiche di difettosità della merce inviata e degli eventuali resi e disponibilità di magazzino
  • Supporto a franchising su sistema RIS per movimentazione prodotto
  • Esperienza pregressa di almeno 2 anni nel customer service
  • Conoscenza note di credito, metodi di pagamento, proforma
  • Ottima conoscenza del Pacchetto Office
  • Ottima conoscenza della lingua inglese, buona conoscenza della lingua tedesca
  • Conoscenza della lingua francese costituisce carattere preferenziale
79

Customer Service Specialist Resume Examples & Samples

  • Provide personalized support to returning customers
  • Create customer quotes, providing information about pricing, part availability, and shipping
  • Assist customers with parts identification utilizing parts manuals and technical supportEnter customer orders with a high level of accuracy
  • Proactively inform customers of important order changes
  • Maintain customer accounts
  • Address customer concerns, rectifying any errors
  • Ability to work 10am-3pm
  • A passion for assisting customers
  • A willingness to go the extra mile
  • Ability to multi-task without sacrificing accuracy
  • Capacity to adapt to change in a fast paced atmosphere
  • Ability to thrive within a team atmosphere
  • Exceptional conflict resolution skills
  • Bilingual in English and Spanish a bonus
80

Customer Service Specialist Resume Examples & Samples

  • Answer incoming calls to support customers through the ordering process
  • Process orders received via fax or email accurately and timely
  • Manage the entirety of the ordering process; ensuring order accuracy, updating order changes, and delighting customers
  • Proactively communicate with customers to give updates on important order changes
  • Promote Parts Town resources and capabilities to new customers
  • Assist customers with parts identification utilizing parts manuals and technical support
  • Enter customer orders with a high level of accuracy
  • Ability to work 10am - 7pm
  • A passion for helping customers
  • 0-3 years’ experience in customer service
  • The drive to exceed company goals and customer expectations
  • Capacity to adapt to change in a fast paced environment
81

Temporary Customer Service Specialist Resume Examples & Samples

  • Demonstrated experience providing either internal or external service support (help desk, call center, etc); And/or training; And/or equivalent combination of education and experience
  • Experience with communicating directly to external customers
  • Experience working with non-technical personnel
  • Mobile application support experience preferred
  • Knowledge of website settings and mobile device functions
  • Eagerness and ability to learn and be trained on the specific processes required for the position
82

Customer Service Specialist Resume Examples & Samples

  • 60%
  • 10%
  • Current Windows and MAC operating system
  • Current versions of Microsoft Office software
  • Zendesk or similar Customer Service support software
83

Customer Service Specialist Resume Examples & Samples

  • University or College degree preferred- High school diploma or equivalent required
  • Minimum 2 years’ experience in a Customer Service role
  • Proficient with computers and technology coupled with advanced working knowledge of MS Word & Excel
  • Excellent verbal, written and communication skills to liaise effectively with customers and team members
  • Superior customer service skills
  • Ability to rapidly learn and adapt to new technology systems
  • Excellent analytical skills and time management
  • Strong ability to multi-task and ability to handle multiple responsibilities
  • Adaptable problem-solver and team player who enjoys working in a fast-paced environment
84

Customer Service Specialist Resume Examples & Samples

  • Performing New Business department Quality reviews, dispute resolution, error trending, and providing detailed feedback to case managers
  • Collaborate with New Business Mgmt at all levels to further department strategic objectives with a focus on Quality trends and valued added solutions
  • Influence associates and peers on leading customer experience opportunities, compliant process management, and problem resolution
  • Participate or lead project strategic initiatives as required
  • Acts as an expert on New Business processes, procedures, and requirements
  • Partner effectively with multiple business units such as needed: Accounting, Compliance, Exceptions, Product, Risk, Sales, Tax and external vendor companies
  • Minimum 3 years of annuities or other financial services experience in customer service, operations, processing or production roles
  • Bachelors degree preferred
  • Demonstrated proficiency in Microsoft Office applications such as Excel, Powerpoint, Word. Access and Visio experience a plus
  • Demonstrated ability to build and foster effective relationships
  • Able to work effectively with colleagues across multiple locations / virtually
  • Strong organization skills and the ability to manage multiple priorities while under tight time constraints
  • Demonstrated ability to deliver results while challenged with the triple constraints: time, money, resources
  • Technically sound with strong process skill set. Able to work through complex scenarios and deliver streamlined solutions
  • Comfortable with risk management; to include auditing, control reporting, and financial management
  • Demonstrated peer leadership in diverse team settings
  • Confident communication and presentation skills
85

Customer Service Specialist Resume Examples & Samples

  • Project a positive, helpful attitude while being an active listener to attend to multiple tasks and responsibilities
  • Actively participate in team atmosphere to achieve department and company goals
  • Handles a wide variety of customer calls to answer questions and/or identify service needs. Processes appropriate action including inputting of orders, initiation of warranty/repairs, initiation of credits/returns, etc
  • Utilize CRM system (Sugar) to record, track and manage all customer interactions
  • Attempt First Call Resolution (FCR) for all customer calls, utilizing problem solving skills and available resources
  • Work cross-functionally with internal partners (i.e credit, Shipping) to identify problems, make order adjustment, recommend process changes or solutions to achieve the best results
  • Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources
  • Maximize time, upsell opportunities and effectiveness on inbound calls with customers
  • Performs other related duties and assignments as required
  • Bachelor’s or in a business related field preferred
  • 2+ years Customer Service or Sales-related work experience preferred
  • Working knowledge of golf products and business in a customer service environment required
  • Mastery of the English language with superior written and verbal communication, interpersonal and persuasion skills are required
  • Computer system literacy should include MS Word, Excel, Outlook, Internet, and OMS
  • Successful experience in “team” service setting
  • Golf industry knowledge required
  • Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills
  • Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required
86

Global Employee Customer Service Specialist Resume Examples & Samples

  • Respond to incoming calls involving questions, complaints, problems, etc. in an efficient and professional manner
  • Resolve inquiries requiring knowledge of benefits and related HR products and services
  • Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base
  • Use active listening skills in order to fully comprehend and document questions/issues. Be able to probe for more specific information
  • Enter pertinent information to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries
  • May communicate via the web with customers
  • Call center experience with handling benefits and/or HR-related calls is preferred
  • PeopleSoft experience preferred
  • Ability to absorb product knowledge quickly and process information to apply appropriately to customers' needs
  • Excellent reading/comprehension skills to understand and verbalize information in knowledge base
  • Good typing skills necessary for entering information into the computer
  • Good probing and listening skills
87

Institutional Customer Service Specialist Resume Examples & Samples

  • Generate monthly sales reports from 3rd party vendors
  • Generate monthly statements for Institutional customers utilizing strong excel skills to merge data sets from several sources to create the statement
  • Work with customers to review any discrepancies in the statements, validate the information and generate billing documents based on the outcome
  • Generate reports from Pearson's Business Objects environment
  • Pro-actively contact customers to discuss billing issues as they arise
  • Work in a matrix based organization supporting multiple stakeholders in the Institutional model
  • Develop and maintain in depth knowledge of product, policies and marketing strategies of the supported business units
  • Manage customer information needs and and proactively provide information to appropriate internal departments when information is not available, incorrect or outside established norms
  • Process customers orders, debits, credits, quotes, samples according to established procedures
  • Meet individual quality service goals while appropriately prioritizing workload to meet individual targets and set standards
  • Administrative duties and projects as assigned
  • University of College degree preferred - High School diploma required
  • Minimum 2 years experience in Customer Service role
  • Proficient with computers and technology coupled with Advanced working knowledge of MS Office
  • Required to have a proven high level of understanding of department policies and procedures in addition to an ongoing display of strong decision-making and priority-setting skills
  • Able to work independently and efficiently
  • Team player who enjoys working in a fast-paced environment
  • Professional attitude with a willingness to learn
88

Customer Service Specialist Resume Examples & Samples

  • Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
  • Follow-up with customers on all issues and cases in a timely fashion, while maintaining strong customer relationships
  • Work closely with other organizations to ensure required information is available to focus on resolving customer issues
  • Achieve all key performance indicators and achieve best in class performance
  • Mentor, coach and develop senior and associate customer service representatives on best practices
  • Responsible for entire projects with significant scope and complexity by applying advanced knowledge from multiple disciplines and functional areas
89

Customer Service Specialist Resume Examples & Samples

  • Extend quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries
  • Compose written responses to customer inquiries
  • Ability to work one of the following shifts: 11am -8pm or 1pm-10pm
  • Must have ability to multi-task and prioritize work flow
  • Bi-lingual Spanish/ English is a plus
  • Experience working in a call center environment
90

Customer Service Specialist Resume Examples & Samples

  • Minimum of 1 year of customer service experience or experience in medical office/facility
  • Strong typing and computer skills and experience using multiple computer applications simultaneously
  • Must possess effective written and verbal communication skills, listening skills, and attention to detail
  • Be available to work during the hours of 7:45am - 9:00pm, Monday – Friday, year round
  • Background in health insurance
  • Knowledge of Microsoft office software
91

Customer Service Specialist Resume Examples & Samples

  • Manage the front desk area including daily open and close procedures
  • Greet customers and handle communications received from subscribers via phone or in person
  • Provide product and service information
  • Assist customers with placement of special announcements, accepting and entering payment information and assisting the sales team with entry of Auto Guide weekly liners
  • Perform clerical and administrative sales duties as requested including data entry functions
  • Answering incoming phone calls
  • Maintains customer records by updating account information. Accepts payments and applies them accurately
  • Work 20 hours per week; occasionally available to work up to 40 hours to cover for vacation of other staff
92

Overnight Customer Service Specialist Resume Examples & Samples

  • In a full service environment, use strong problem-solving skills and quick, effective decision making to resolve customer inquiries in a highly professional and courteous manner, consistently meeting and exceeding customer expectations
  • Analyze problem areas/risks; partner with customer to determine solutions and resolve obstacles. Resolve customers' issues by utilizing all available resources (procedures, systems, field teams, support teams, etc.) to research customers' concerns and offer them options to reach agreement/resolution
  • Develop and maintain detailed knowledge of the requisite policies and procedures applicable to an expansive set of service processes
  • Operate in a goal-oriented environment, achieving individual and team performance target and core competencies
93

Customer Service Specialist Resume Examples & Samples

  • Developing and using your customer service expertise to identify and resolve customer queries
  • Handling inbound and outbound calls to our customers, responding to a diverse range of needs for our customers
  • Identifying risks and opportunities for improvement, developing simple, effective ways to make banking simpler for our colleagues and customers
  • Supporting your colleagues by sharing your expertise on best-practice as it develops
  • A genuine passion for providing an excellent service for our customers
  • The ability to build relationships and resolve potential issues for customers from a wide range of backgrounds
  • A confidence to challenge existing processes and standards to improve our offering to customers and colleagues
  • Excellent colleague and customer influencing and negotiation skills
  • Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
94

Customer Service Specialist Resume Examples & Samples

  • Provide highest level of customer support by answering inbound phone calls and emails
  • Resolve administrative changes/adjustments to customer accounts
  • Review and assess necessary documentation for customer support issues
  • Evaluate the needs of customers and work in a creative, pro-active manner to resolve customer issues
  • Provide an exceptional experience to our customers on a day to day basis
  • Accurately record issues and data into CRM / Vehicle Support System
95

Customer Service Specialist Resume Examples & Samples

  • Respond to customer communications via email
  • Represent company and promote products at trade association meetings
  • Create and revise reports to support operations team including balance scorecard and other operational reports
  • 1 - 3 years’ experience in sales, customer service supporting multiple insurance products and / or financial services products
  • Possess excellent organizational and verbal communication skills to support 800 line with excellent quality service for our customers
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Possess analytical and excel skills to create and revise department reports
96

Customer Service Specialist Resume Examples & Samples

  • Answer customer inquiries via and 800 line to achieve targeted department service levels and quality standards, investigate and answer coverage inquiries; clearly and appropriately document account according to department standards
  • Provide support to other members of the business unit and provide ancillary support when needed
  • Ability to anticipate client needs
  • 5 years of call center customer service experience preferred
  • Microsoft word
  • Microsoft Excel
97

Customer Service Specialist Resume Examples & Samples

  • Evaluate client needs and make appropriate coverage recommendations, accurately explain Professional Liability to callers
  • At least 1 year of experience in a Call Center customer service environment
  • Pennsylvania Property and Casualty Licenseis strongly preferred to be considered for this role
  • Working knowledge of Microsoft Excel
98

Customer Service Specialist Resume Examples & Samples

  • Answer customer Professional Liability inquiries via from our new business prospective insureds, explain the application process, coverage and provide rate indications where possible
  • Perform preliminary review of applications and evaluate prospective insureds based on underwriting guidelines established by applicable carrier partners
  • Investigate and answer coverage inquiries
  • Clearly and appropriately document account according to department standards
  • Perform preliminary review of applications; Enter and maintain data in computer system
  • Pennsylvania Property and Casualty License is required
  • Call Center customer service experience preferred
  • 1-2 years insurance experience
99

Customer Service Specialist Resume Examples & Samples

  • Assess, analyzes and processes applications for incomplete and inconsistent information
  • Investigate and process license protection claims, issue reimbursement checks and determine additional action (if necessary), partner with CNA's claims department, work with attorneys and regulatory agencies
  • Perform user acceptance testing for IT project
  • Pennsylvania Property and Casualty License required
  • Flexibility to work 8:30 - 5:30 with every fifth week working 9:00 - 6:00
  • Call Center customer service experience desired
100

Merchant Customer Service Specialist Resume Examples & Samples

  • Responsible for the merchant services phone queue using the Aspect Phone System for all incoming merchant calls and must ensure that service levels are met on consistent basis
  • Review merchant statements and explain the rates and fees assessed to the merchant each month
  • Review batch and transaction history to ensure the merchant is properly paid for their credit card processing
  • Review incoming chargebacks with merchants and advise what documentation can be used to dispute the chargeback with the issuer’s bank
  • Explain to merchants why chargebacks were lost and what the merchant can do to protect themselves against chargebacks in the future
  • Assist with terminal troubleshooting
  • Assist with upgrading terminal equipment including discussing pricing with the merchant and determining which terminal to offer to the merchant
  • Assist merchants with EMV upgrades including EMV-capable terminals and/or EMV software
  • Attend priority escalation calls for merchant customers
  • Explain to merchants what PCI Compliance is and how M&T’s PCI Advance program can help them achieve compliance
  • Assist merchants with accessing the Access One Reporting tool as well as navigating within Access One to pull statements and review batch history
  • Assist with changes to merchant information such as updating addresses, phone numbers, checking accounts, etc
  • Refer customers requesting new merchant accounts to the appropriate sales area
  • Set up mobile (smartphone) processing accounts
  • Special projects as assigned by management (calling campaigns, system updates, customer mailings, etc.)
  • Assist with merchant account closures
  • Demonstrate mastery of all Cash Management & Merchant products and meet all customer service and monitoring requirements
  • Extensive personal computer skills a must
  • One year of customer service experience preferred
  • One year of Merchant Services experience strongly preferred
  • Mastery of all related software programs and mainframe applications preferred
  • Demonstrated ability to interact and build rapport with all Cash Management & Merchant customers
  • Proven troubleshooting and problem solving capability required
  • Must be flexible with the ability to interact with clients, peers and management in a professional manner
101

Customer Service Specialist Resume Examples & Samples

  • Maintains effective communication with, Manager, Distributors, Sourcing, Logistics, and Sales team in the resolution of complex issues and follows up with the affected parties to communicate resolution and/or plan of action
  • Enters, revises, and ensures accuracy and process orders for samples, International direct ships and licensee accounts
  • Ensures orders are able to ship on time by creating accurate and timely pre-shipment documents
  • Acts as single point of contact for “end to end” order management
  • Contributes to the success of the International business by collaborating on SOP’s, weekly updates, PO processing problems, shipment issues, process improvement and active involvement with any unforeseen issues
  • Resolves order or processing problems by researching issues, consulting team members and other employees, suggesting solutions, expediting correction and following up to ensure resolution
  • Keeps others informed by responding to inquiries or issues linked to returns, credits and debits
  • Maintains customer records by updating account information with Customer Master and discount information with CS Support
  • Maintains product and service knowledge by attending line reviews, reviewing workbooks, consulting with sales reps and customers and participating in internal and external training opportunities
  • Support the US Wholesale business including but not limited to phone calls, order base management and sales rep support
  • Must display a mastery of intermediate customer service skills
102

Limited Term Customer Service Specialist Resume Examples & Samples

  • 1 – 3 years inbound and/or outbound customer contact center experience
  • Previous inbound and outbound contact center or related customer service experience
  • Knowledge of customer service principles and practices
  • Must be available to work any 8 to 10 hour work schedules including early AM, early PM and weekends
  • Must have availability to work overtime as needed
  • Language skills; Fluency in Spanish and Mandarin
103

Customer Service Specialist Resume Examples & Samples

  • Evaluate client needs, make appropriate coverage recommendations and accurately explain Professional Liability to callers
  • Proven ability to anticipate client needs and attention to detail
  • Pennsylvania Property and Casualty License is preferred; otherwise required within 90 days of hire
104

Customer Service Specialist Resume Examples & Samples

  • Benefits Call Center Representative will initiate benefits requests
  • Calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
  • Acts as a Liaison between the Business/Resolution Analyst and customers
  • Reviews and analyze what if any documentation is need to process benefits
  • Receives moderate amount of in-bound calls
  • Evaluates and answers customer inquiries of a moderately complex nature
  • Processes benefits (claims) transactions while accessing multiple systems
  • Tasks require some judgment and critical thinking skills
  • Maintain details of customer’s inquiries and/or complaints and the actions taken to resolve their issues
  • Ability to multi-task, manage time effectively and work independently
  • Writes clearly, concisely and effectively
  • Proficient in Microsoft Office Suites
  • Committed to providing superior customer service
  • Previous Health and Benefits or Call Center experience a plus
105

Customer Service Specialist Resume Examples & Samples

  • Able to interact with customers and customers oriented
  • Work well with all levels of staff
  • Good interpersonal skills to work with internal and external customers
  • Demonstrate initiative and ability to work under minimum supervision
106

Customer Service Specialist Resume Examples & Samples

  • Manage Deployment Process
  • Minimum 2 years of experience in a FMCG business
  • Fluent English & Arabic speaker
  • Good PC knowledge (MS Office)
  • Good Communication Skills
  • Analytical Skills
107

Customer Service Specialist Resume Examples & Samples

  • Provide phone or email assistance to assist clients with their purchasing process
  • Guide clients and recommend various Nespresso Grand Crus
  • Suggest recipes to enhance clients’ Coffee Experience on a daily basis
  • Offer technical support on all Nespresso lines and products
  • Ensure optimal quality with customer satisfaction phone surveys
  • Proactive customer relationship management: emphasis on customer satisfaction and loyalty
  • Respect and uphold procedures to enhance the Client Experience
  • Understand and sensitize clientele to the different client contact channels
  • All other tasks inherent to the position
  • High School , College or University Diploma with relevant experience
  • Perfectly bilingual in English and French (written and spoken)
  • Strong interest for coffee, a great asset
  • 2 years’ experience in customer relationship center
  • Experience with high end clientele, a great asset
  • Ability to multi-task and solve problems
  • Able to work in a fast pace environment and high performance culture
  • 1- Access Nestlé’s career page with the following link: https://nestle.taleo.net/careersection/3/jobsearch.ftl
  • 2- In the Keyword section, enter job ID 150005SW
  • 3- Click on the ‘Apply’ button
108

Customer Service Specialist Resume Examples & Samples

  • Provide quality telephone and email support to Commercial Card Customers as well as internal business partners
  • Act as the primary customer service contact for in-bound customer / client calls solving problems and answering inquiries for our Commercial Card Products, utilizing excellent oral and written communication skills
  • Receive incoming customer client calls using excellent customer service and telephone skills
  • Answer customized inquiries and resolve complex customer issues using related software, mainframe applications, and appropriate documentation for all Commercial Card Products
  • Act as a lead to other customer service representatives and specialists
  • Handles large customer accounts and maintains the personal level business relationships
  • Work directly with external business and corporate customers, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and inquires
  • Associates degree, or in lieu of a degree a minimum of two (2) years work experience
  • Minimum one year Business Banking Customer Service experience required
  • Demonstrate mastery of the Commercial Card products and meet all customer service and monitoring requirements
  • Be relied upon as the expert for handling complex customer issues and have a proven track record of interacting professionally with all levels of management and customer service representatives
  • Mastery of all related software programs and mainframe applications required
  • Demonstrated ability to use systems to troubleshoot complex customer inquiries and issues
109

Customer Service Specialist Resume Examples & Samples

  • Facilities maintenance
  • One to three years of working computer experience. (Data entry)
  • One year of supervisory or work leadership experience
110

Customer Service Specialist Resume Examples & Samples

  • Build and develop mutually beneficial relationships with internal and external colleagues/customers
  • Encourages and promotes good attitudes within the department and the organization
  • Maintains a professional manner when problems/conflicts arise – seeks to find solutions, not to blame and takes ownership for making positive change
  • Exhibits appropriate behavior and language at all times on job or at company events
  • Openly provides and receives constructive feedback – uses this positively to improve and expects the same from their Supervisors/Manager
  • Ability to work as part of a team to solve problems
  • Effectively perform your duties whilst acting at all times in accordance with the Dignity at Work Policy, Code of Business Conduct and Ethics and our values of Integrity, Intensity, Innovation and Involvement
  • Embrace and participate in PPI initiatives to identify improvements and cost savings to the business
  • Works proactively in the ‘one team’ framework ensuring that cover and support is provided whenever necessary
  • Willingness to be flexible with working hours to meet the business needs
  • Willingness to visit customers, attend exhibitions, training events and meetings (which may involve overnight stays)
  • You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders (non-negotiable)
  • Demonstrate ability to effectively communicate, both orally and in writing, to customers (non-negotiable)
  • Strong GSCE results including Maths and Engl