Counter Manager Resume Samples
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Counter Manager Resume Samples
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PK
P Kuhlman
Pietro
Kuhlman
574 Ezequiel Flats
Phoenix
AZ
+1 (555) 942 8900
574 Ezequiel Flats
Phoenix
AZ
Phone
p
+1 (555) 942 8900
Experience
Experience
Detroit, MI
Counter Manager
Detroit, MI
Rempel-Osinski
Detroit, MI
Counter Manager
- Develop and maintain a productive team by hiring, training, and providing professional development
- Meet sales goals established by management and General Manager
- Acquire product knowledge quickly and make suggestions to management about improvements to current products and/or new product ideas
- Assist Branch Manager and Manager of Counters with Human Resource Planning
- Manage RTV’s and damages on a regular basis with Management authorization
- Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Manager
- Recognize the hard work of BAs/Consultants and reported it to the Manager
Dallas, TX
Clinique Counter Manager
Dallas, TX
Veum Inc
Dallas, TX
Clinique Counter Manager
- Accepting additional duties or share responsibilities during busy times and/or as requested by Sales team manager/assistant store manager/Store Manager
- Develop and maintain effective working relationships with store management, Headquarters team, and brand vendor partners
- Work with store management to optimize business to business
- Cooperating with fellow associates and management
- Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
- Building a teamwork environment
- Development of bench strength in existing staff
present
San Francisco, CA
Cosmetics Counter Manager
San Francisco, CA
Wyman-Swaniawski
present
San Francisco, CA
Cosmetics Counter Manager
present
- Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager
- Manage efforts to develop, plan and execute "in-store" and daily "at counter" events
- Analyze sales performance and strategies to maximize opportunity and improve overall performance. Track the counter’s achievement against goal
- Work closely with the Department Manager, Account Executive and the Buyers to identify areas for development and missed opportunities
- An established clientele base to develop and cultivate within our organization
- Maintaining open lines of communication with store management, account executive, and vendor management
- Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
Education
Education
University of Washington
Skills
Skills
- Professional Make-up knowledge
- Detail oriented with excellent analytical skills and written and oral communication skills
- Strong and complete management skills
- Brand and product knowledge
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Proficient in Microsoft office
- The ability to provide inspirational, authentic and personalized customer service
- Computer proficient
- Strong interpersonal skills
- Strong organizational skills
15 Counter Manager resume templates
Read our complete resume writing guides
1
Cosmetics Anastasia Counter Manager Resume Examples & Samples
- Use product knowledge and selection to provide exceptional service to customers and build your sales
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and remind them of upcoming events
- Ability to communicate clearly and professionally with clients and coworkers
2
Cosmetics Lancome Counter Manager Resume Examples & Samples
- Greet customers in a timely, professional and engaging manner
- Initiate service consultations by asking open-ended questions to learn the customer's preferences and needs
- Provide honest and confident feedback to customers regarding products
- Identify future opportunities to grow the Cosmetic business through events and promotions
- Ability to prioritize multiple tasks in a fast-paced environment
3
Counter Manager Resume Examples & Samples
- Greet customers on sales floor and follow the “Magic Formula” 8 step selling system as set in training manual (with particular reference to “the VIP Package” and demonstration procedures.)
- Suggest products that meet customer’s needs, emphasizing quality and utility
- Demonstrate the (4)-(1)-(1), which is (4) Fake-its (1) Fix-It and (1) Brow Fake-it Product on each customer and explain their beneficial properties
- Know the difference between a “Traffic Stop” and a “Make-up Lesson”. Book “Make-up Lessons” on a complementary basis to fill quiet trading periods. For the remainder of store hours, focus on “Traffic Stopping” and following the “Magic Formula” to maximize sales opportunities. Work with Beauty Artists to make sure they are comfortable with the “Magic Formula,” and follow its steps, daily
- Ensure that Benefit offers the highest possible level of customer service. This should include the upkeep of the “Celebrity File” or register, samples and appointments
- Track sales on DBR (Daily Business Record) and Monthly and Annual Tracking Reports, ensuring Beauty Artists also fill out their reports and are given the necessary daily goal information needed to succeed. Follow-up with the Beauty Artist weekly and monthly to review results and coach to increase overall productivity
- Receive payment or obtain credit card authorization
- Wrap or bag customer’s merchandise
- Place new merchandise on display replacing items sold, following the schematics in the “Counter Culture Book.”
- Keep merchandise area clean and neatly organized
- Take stock inventory when requested
- Learn morning/evening opening and closing procedures -closeouts, cash drawer, turning off workstations, straightening up work area, cleaning tester units, etc
- Follow Store’s procedures for check cashing and merchandise return guidelines
- Get along well with co-workers, working as a “Team” to achieve Sales Objectives
- Dress in a tastefully trendy manner and adhere to company dress code
- Maintain a cheerful, upbeat, energetic, fun attitude so that counter atmosphere is playful and exciting for customers and co-workers
- Submit time cards and commission figures in a timely manner
- Attend mandatory company meetings as announced from time-to-time
- Maintain very high quality of personal hygiene
- Acquire product knowledge quickly and make suggestions to management about improvements to current products and/or new product ideas
- Meet sales goals established by management and General Manager
- Refrain from gossiping about self and others. Bring all personnel problems to the attention of your manager or HR Director immediately
- Responsible for notifying manager of any staff absences in a timely manner
- Comply with all store policies and procedures
- Perform all reasonable worked-related requests made by Benefit’s corporate office or Account Representative as may be made from time-to-time
- Serve as liaison between store management and Benefit’s corporate staff
- At all times comply with all Retailer’s policies and procedures
4
Cosmetics Counter Manager the Street's Resume Examples & Samples
- Set and achieve personal sales goals while supporting the goals of the team
- Greet customers in a timely, professional and engaging manner
- Provide honest and confident feedback to customers regarding products
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
- Consistently seek new trend and product knowledge to act as an expert for the customer
- Open new Nordstrom RewardsTM accounts as a means of building customer relationships
- Build and maintain strong vendor relationships to maximize business results
- Manage the scheduling and execution of vendor events and promotions
- Communicate business opportunities that include line performance, stock levels and team motivation/recognition
- Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
- Have a high school diploma, or equivalent (preferred)
- Proven ability to set and achieve sales goals
- Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
- Demonstrated ability to develop relationships with customers and coworkers
- Knowledgeable and enthusiastic about cosmetic trends
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational and follow-through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Cosmetic experience and licensing is not required; we will provide training to all employees in cosmetics
5
Cosmetics Counter Manager Resume Examples & Samples
- Generate sales by determining customer's needs
- Develop product knowledge by learning the merchandise features, advantages and benefits
- Enforce loss prevention and shortage control procedures
- Previous retail experience is preferred
- An understanding of fashion is helpful
- Must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships
- Requires physical movement in a very fast paced department and handle multiple priorities
- Must be a team player who possesses the ability to work in a learning environment
6
Cosmetics Counter Manager Clinique Resume Examples & Samples
- Analyze business metrics to develop action plans that address opportunities and positively impact the business
- Build your client base through the Preferred Customer Program
- Deliver World-class service through client communication, product knowledge, fashion direction and solution-based selling at the highest-level
- Work with Vendor Partners to maximize sales opportunities through suggestive selling, store events / seminars and wardrobe clients
- Knowledge of skin/body care treatments with 2-5 years work experience in Cosmetics
- Certified Make Up Artist
- Demonstrated customer focus
- Exceptional communication and motivation skills
- Ability to translate behaviours into optimal selling experience and achievement of results
- Must have experience in a commission and clientele selling environment
- Full flexibility with schedule (including evenings and weekends)
- Detail oriented; results-oriented
7
Lancôme Counter Manager David Jones Chermside Resume Examples & Samples
- Dedication and proven experience in achieving sales results
- Strong experience in either a major department store or large pharmacy
- A passion for luxury
- Provide exceptional customer service
8
Counter Manager Lancome Hornsby Resume Examples & Samples
- Experience in working in the Luxury cosmetics or skin care industry
- Some experience in people and roster management
- A passion for Luxury
- Your personality makes the difference: if you are results driven, have a passion for skincare and have the enthusiasm that is central to our success, then please apply using the link below
9
Shu Uemura Counter Manager Resume Examples & Samples
- The Account Manager represents the brand and its philosophies and strategies at all times
- The Account Manager Leads and directs the team to achieve retail and key performance indicator targets
- The Account Manager Leads by example in their working environment through art of service, sales technique and through their demeanour and grooming
- The Account Manager must complete accurately, legibly and on time, all paperwork as directed by Head Office
- The Account Manager must perform to personal targets and monitor each team member’s individual target and offer/seek coaching where necessary
- The Account Manager leads by the highest example in all that is asked of the shu uemura Make-up Artist team
10
Counter Manager, Saks Resume Examples & Samples
- Oversee the F&B department and ensure increased client follow-up and timely resolution of issues
- Assist the location with floor coverage and processing of client purchases
- Oversee the timely and accurate balancing of departmental functions inclusive of invoicing, model stock replenishment, and scheduling
- Build strategy to produce incremental sales results
- Develop concepts to promote the business
- Facilitate administrative necessities of the department
- Monitor On Hand Inventory
- Assist in recruiting to fill open positions with the best candidates available
- Establish and maintain strong relationships with store and company executives while constantly striving to improve and expand business
- Meet with staff individually to review and measure customer books, goals, DBR and productivity results
- Conduct weekly counter meetings to review goals, sales-to-date, promotional events, action plans progress, DBR’s, customer appointments and general customer development
- Report routinely to the company representative regarding stock inventory levels and mix
- Drive Business forward by way of full support and implementation of company programs
- Manage Operational components effectively to ensure that the store counter runs smoothly
- Identify areas of strength and weakness; formulate an action plan to correct problems with specific volume goals and timetables
- Research customer issues and determine how to proceed
- Setting the example and upholding the company image at all times
- Work with company representative to plan promotional calendars with the right blend of small and large scale events
- Coordinate events and book appointments for promotions and other in-store activity
11
Kielh s Counter Manager David Jones Doncaster Resume Examples & Samples
- Proven experience leading and inspiring a team towards business objectives
- Proven experience exceeding sales targets
- Passion for the skincare, health and/or the beauty industry
- Exceptional presentation, grooming and interpersonal skills
- Department store, pharmacy or luxury retail experience (preferred)
- Regular skincare, sales training and development programs
- Rewarding commission schemes
12
Kiehl s Counter Manager David Jones Doncaster Resume Examples & Samples
- Dedication to customer service excellence
- Highly organised and competence in actioning administrative duties
- A well-structured career within a global company
- A generous Kiehl’s product allowance and opportunity to purchase our company’s luxury brands at approx. 50% off retail price
13
Smashbox Counter Manager Resume Examples & Samples
- Build lasting relationships and grow sales through exceptional service by contacting customers to follow up on purchases, suggest new products and invite them to upcoming events
- Work as a team player to ensure each customer receives the best service possible
- Minimum 1 year of Beauty industry experience required
14
Estee Lauder Cosmetics Counter Manager Resume Examples & Samples
- Work in front of the counter and approach all customers immediately and intersell products at nearby booths when necessary
- Treatment/frangrance BAs must perform 5 skin care/fragrance-layering consultations daily
- Open new charge accounts, minimum 1 per week
- Selling experience is preferred and helpful
- Engaging personality
- Strong phone skills/etiquette
15
Counter Manager Resume Examples & Samples
- Develop and maintain your own clientele
- Understand all systems and procedures relating to sales and credit transactions
- Experience in a service/selling industry preferred
- An understanding of fashion is preferred
16
Counter Manager Resume Examples & Samples
- Oversee and manage the entire operations at the assigned counter
- Achieve counter sales targets
- Lead, motivate and coach Beauty Advisors on daily sales operations and customer care
- Manage stock inventory at the counter
- Maintenance of brand’s image at the counter
17
Kiehls Counter Manager Resume Examples & Samples
- Responsible for achieving Superior Customer Service and Business results of the Account
- Smooth and efficient running of the account by establishing correct and regular communication. Support the store manager to motivate and delegate roles within the team
- Account Operations – manages appropriate stock holding levels and any necessary budgets required
- The Account Manager is required to achieve the following goals: retail results, staff recruitment payroll, and inventory shortage, as well as implementation and follow-up on training and development of team
18
Counter Manager Resume Examples & Samples
- Strong and complete management skills
- Business sense
- Brand and product knowledge
- Selling skills
- Professional Make-up knowledge
- Passionate, commited, People & service oriented
19
Counter Manager Resume Examples & Samples
- An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales
- Organised; able to manage paperwork, team members, department and Area Managers and meet the clients needs
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service
- Self-confident; you will be able to demonstrate cosmetics and make up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers needs
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior
20
Counter Manager, Kiehl s & Eve Lom-boston Resume Examples & Samples
- Work closely with the Department Manager, Account Executive and the Buyers to identify areas for development and missed opportunities
- Ability to multi-task
- Exceptional selling skills
21
Counter Manager, Nars & Dr Sebagh Resume Examples & Samples
- Achieve counter financial goals
- Analyze sales performance and strategies to maximize opportunity and improve overall performance. Track the counter’s achievement against goal
- 1-2 years of retail counter experience in an upscale retailer or specialty store
- Great time management skills
22
Counter Manager, Frederic Malle Resume Examples & Samples
- Meeting and increasing sales for Frederic Malle by demonstrating product knowledge and serving as a resource to all customers
- 3+ years of fragrance/cosmetics sales, preferably in a luxury retail setting as a Counter or Business Manager
- A passion for organic and natural skin- and body-care products
- Excellent customer service, communication, and organization skills
23
Counter Manager, Serge Lutens Resume Examples & Samples
- Meeting and increasing sales for Serge Lutens by demonstrating product knowledge and serving as a resource to all customers
- Following and implementing all corporate visual presentation standards and guidelines
- Maintaining a clean, professional, and appealing counter with proven growth
- 3+ years of fragrance, cosmetics, and skincare sales, preferably in a luxury retail setting as a Counter or Business Manager
24
Counter Manager, Clé de Peau Resume Examples & Samples
- Analyze sales performance and strategies to maximize opportunity and improve overall performance
- Track the counter’s achievement against goal
- Complete daily business record
- Proactively retain and develop top customers, potential top customers, and new customers using the using BNY Clientele System
- Oversee and execute daily tester upkeep
- Complete daily stock responsibilities and replenishment of counter supplies
- Manage RTV’s and damages on a regular basis with Management authorization
- Work closely with Account Executive regarding stock balance
- Work closely with Account Executive, Department Manager and Buyer to schedule in store events and arrange for artists
- Initiate phone call campaigns using top customer list and client books to ensure that every customer is invited.Save information for future events
- Computer proficient
- Proven and outstanding client relationship building skills
25
Counter Manager Resume Examples & Samples
- Profitability
- Ensure every customer has a great experience
- Set an example of the BNY service culture on the sales floor
- Offer samples when appropriate with consistent follow up
- Address customer issues or concerns promptly, politely, and privately when necessary
- Achieve a CPS capture rate of a minimum of 85%
- Ensure all customers have the opportunity to benefit from having a Barneys New York credit card by promoting it to all clients
- Counter Maintenance
- Responsible for the cleanliness of the counter and tester apparatus
- Supervise all counter activities
- Stock Maintenance
- Perform monthly stock counts and report timely
- Write stock orders with Account Executive and submit to Buyer
- Partner with Account Executive to schedule and facilitate vendor training
- Coordination of Events
- Mandarin or Cantonese language skills required
- Detail oriented with excellent analytical skills and written and oral communication skills
26
Counter Manager Resume Examples & Samples
- Proven retail management/assistant retail management experience preferably within cosmetics
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Previous experience with retail point-of-sale software
- Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
27
Counter Manager Resume Examples & Samples
- Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand
- Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible)
- Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc)
- Delegate tasks efficiently to the team members and ensure smooth flow of the operation
- Conduct performance reviews and discuss individual action plan on a time to help the BAs/Consultant to achieve the Company’s expectation from them
- Give consistent and timely feedback
- Ensure the knowledge of all BA’s/Consultants regarding product launches, promotions, and events etc
- Closely monitor and analyze business results to recognize areas of opportunity and growth that will build and impact the business
- Attend education seminars to gain Brand philosophy and product knowledge
- Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation
- Apply grooming standard to all personnel as per company policy
28
Chantecaille Cosmetics Counter Manager Resume Examples & Samples
- Planning and assisting with in-store events and promotions
- 5+ years of cosmetics/skincare sales, preferably in a luxury retail setting as a Counter or Business Manager
- Flexibility regarding evening and weekend scheduling
29
Cosmetics Counter Manager Resume Examples & Samples
- Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements
- Unpacking new merchandise deliveries in a timely manner should be stored in a place that does not obstruct customer access to the department
- Maintaining Belk and vendor professional dress standards (uniforms) and appearance
- Cooperating with fellow associates and management
- Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate
- Maintaining open lines of communication with store management, account executive, and vendor management
30
Estee Lauder Counter Manager Resume Examples & Samples
- Analyzing daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive
- Managing the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard
- Recruiting, interviewing and retaining quality staff
- Open positions kept to no more than 2 weeks average
- Development of bench strength in existing staff
- Recommend candidates for promotion/added responsibility
- Implementing effective scheduling to guarantee proper coverage at all times based on business needs
- Staffing according to daily/weekly/monthly sales plan to maximize counter productivity
- Utilitizing Belk/Store promotional calendar to maximize associate SPH
- Communicating information clearly and consistently to the selling team by using the following skills
- Maintaining and enhance self esteem
- Focusing on specific behavior outcomes
- Using reinforcement techniques
- Asking for Feedback
- Setting Goals and Follow up Dates
- Conducting team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings on a regular basis
- Communicating inventory needs to store management
31
Fine Jewelry Counter Manager Avenues Murfreesboro Belk Resume Examples & Samples
- Review associates performance on sales, Elite Service Plans, and client development both weekly and monthly. Use training, role playing, and offer actionable feedback to hold associates accountable to sales goals. Take appropriate action on variances to goal
- Ensure each associate and total department meet or exceed the corporate credit solicitation goal and hold associates accountable to this goal
- Write FJ schedules and submit to FJ Regional and Store Manager a minimum of 2 weeks in advance. Maintain Fine Jewelry Department to budgeted hours per week and month
32
Counter Manager for Estee Lauder Resume Examples & Samples
- Supervise and manage the staff and operations of the specified cosmetic counter, including consulting with Sales Manager on staffing needs/schedules, participating in recruitment of new staff, participating in performance assessment, etc., to ensure exceptional customer service and maximization of revenues
- Monitor and maintain the correct active, on-hand merchandise inventory ensuring adequate stock levels are maintained to meet requirements, eg. key selling SKUs and promotion program needs. Notify Merchandise Flow Analyst of supplies required for special events, etc
- Business building skills an asset
33
Clinique Counter Manager Resume Examples & Samples
- Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department
- Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV’s
- Complying with store policies concerning attendance, tardiness, and associate handbook
- Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate
- Experience in retail preferred
34
Counter Manager, Clinique Resume Examples & Samples
- Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines
- Set daily sales targets to each BAs/Consultants
- Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Manager
- Ensure that the team delivers Company’s customer service standards
- Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events etc
- Set, monitor and follow up each BAs/Consultants sales performance
- Monitor competitor’s activities and discuss action plan with the Manager. Recommends in-store and outside activities to build sales
- Cosmetic experience preferred
- 1-2 years key holder responsibility in a supervisory role in a service oriented environment
35
Anastasia Counter Manager Resume Examples & Samples
- Offer hands-on cosmetics and facial consultations
- Demonstrated knowledge of comprehensive esthetician techniques required; previous cosmetics sales experience preferred
- Demonstrated ability to develop relationships with clients and coworkers
- Ability to work independently while supporting a team environment
- Ability to handle and prioritize multiple tasks in a fast-paced environment
- Proof of all required licensing by the state
36
Counter Manager Resume Examples & Samples
- Clean and replenish display units, tools, hygiene and testers daily, ensuring a high standard of presentation and cleanliness is maintained at all times
- Brushes must be cleaned in between each customer use and shampooed on a daily basis to ensure a high level of hygiene
- Testers, tester units and all merchandising to be as per the VM guidelines
- Inform management of any store maintenance or Health and Safety issues which might lead to accidents
- Adhere to all relevant store security, H&S and compliance procedures
37
Counter Manager Resume Examples & Samples
- Achieve overall retail sales and event goals
- Ensure relationship building and customer satisfaction
- Look at ways of creating added sales volume through animation and knowledge of product
- Communicate store events to the staff
- Re-enforce standards of the counter in image and hygiene practices and merchandising
- Delegate and follow up on daily counter responsibilities required by Skin Care Specialists
- Must communicate daily, monthly, and individual sales goals to the Account Executive
- Assist in effective bookings, coach, and monitor the results
- Must maintain collateral and stock control
38
Counter Manager Debenhams, Ashford Resume Examples & Samples
- Diary and time management, i.e. today’s appointments and future bookings
- Ensure all stock is displayed to company VM guidelines
- Keep stock in a saleable condition through rotation at the counter and stock room
- Inform management of any stock issues which may affect customer sales or ‘her’ experience and assist with stock counts as required
- Attend bareMinerals training sessions and partnered store mandatory training sessions
- Complete individual attendance and overtime paperwork prior to sign off
- Ensure all company communication is actioned in a timely manner
- A passion for people with the ability to communicate and connect on a professional and personal basis
- A ‘can do’ attitude
- Prefer to work in a fast-paced environment
- Have a flexible work ethic to maintain customer service
- Target driven with the ability to demonstrate past achievements
- Demonstrable evidence of using initiative to achieve desired outcomes
- Self-motivated and driven, with the ability to work on own initiative
- Retail sales experience
- Cosmetic or beauty industry experience
- Makeup artistry skills
39
Fine Jewelry Counter Manager Resume Examples & Samples
- Drive sales and meet/exceed personal sales goals as well as total department sales goals
- Review associates performance on Sales, Elite Service Plans and client development both weekly and monthly. Use training, role playing and offer actionable feedback to hold associates accountable to sales goals. Partner with Store Management to address variances to goal
- Ensure each associate and total department meet/exceed the corporate credit solicitation goal and hold associates accountable to this goal
- Ensure each associate and total department meet/exceed the corporate Elite Service Plan attachment rate goal and hold associates account to this goal
- Build a successful repair business and meet department repair revenue goals, monthly
- Utilize Stuller Findings book to secure merchandise beyond immediate offering, driving total counter performance to meet/exceed sales goals
- Three years customer service/retail management experience
40
Fine Jewelry Counter Manager River Valley Mall Belk Resume Examples & Samples
- Drive sales and meet or exceed personal sales goals as well as total department sales goals
- Oversee daily operational functions of department including daily counts, shipping and receiving merchandise, merchandising caselines within the department, abiding by company visual standards, assisting customers and accurately ringing sales transactions, completing minor watch and jewelry repairs, and accepting customer owned merchandise for repair at the processing center
- Communicate goals, policies, and procedures to sales associates
41
Cosmetics Counter Manager for Lancome Resume Examples & Samples
- Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service
- Take initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
- Train, coach, and develop a staff of beauty advisors to achieve their personal productivity and Company goals and objectives
- Support selling effort by maintaining department through stock replenishment and good housekeeping procedures
- Qualified candidates for the Cosmetic Counter Manager must meet the following requirements
- High School or GED
- Experience in retail, cosmetics and management
- Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc.)
- Excellent supervisory, analytical and reasoning skills
- Ability to use computer keyboard, standard telephone and other related business equipment
42
Fine Jewelry Counter Manager Haywood Mall Belk Resume Examples & Samples
- Work with Fine Jewelry sales associates to develop a loyal Fine Jewelry clientele for sales and special events
- Develop a clientele for trunk shows and plan for each show a minimum of 6 weeks in advance using the FJ 10 Best Practices for Trunk Shows. Meet or exceed all trunk show appointment goals and sales goals
- Build a successful repair business and meet department repair revenue goals monthl
- 3 years customer service/ retail/ management experience
43
Counter Manager, Tom Ford-canal Walk Resume Examples & Samples
- Deliver 100% customer satisfaction
- Resolve any issues/complains related to business and reported to Manager
- Effectively supports GWP & special events programs in line with global guidelines and monitor sell thru
- Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity
- Plan BAs/Consultants rosters to ensure the counter is adequately covered at all times so the customers can be served
- Communicate information effectively to the team member on a daily and weekly basis as required
- Recognize the hard work of BAs/Consultants and reported it to the Manager
- Work at gathering customer’s feedback and reported the same to the Manager
- Handle customer complaints and raise it to the attention of the Manager
- Communicate to manager saleable items and non-saleable. Ensure stocks availability of saleable items and recommend or motivate BAs/Consultant to suggest non-saleable items to achieve sales targets
- With manager put in place 6 months activity planner that will ensure the achievement of targets
- Ensures all reports and documentations are completed accurately and in line with Company deadlines
- Monitor BAs/Consultants time sheet
- Assist in managing counter expenses
- Must have 3 years managerial experience
