Collections Clerk Resume Samples

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EF
E Fisher
Easter
Fisher
888 Gaetano Drive
Boston
MA
+1 (555) 836 3824
888 Gaetano Drive
Boston
MA
Phone
p +1 (555) 836 3824
Experience Experience
Los Angeles, CA
Collections Clerk
Los Angeles, CA
Bayer, Leuschke and Murazik
Los Angeles, CA
Collections Clerk
  • Perform audits of own work and or that of others to ensure conformance with established procedures
  • Support continuous process improvement activities through engagement of management and staff
  • Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
  • Perform other duties as may be assigned by executive management
  • Establish and maintain effective and cooperative working relationships with team members
  • Work with Region office to ensure all eligible accounts are reported to outside vendor for collections matrix (D&B)
  • Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues
Phoenix, AZ
Ssc-collections Clerk
Phoenix, AZ
Jacobs, Willms and Terry
Phoenix, AZ
Ssc-collections Clerk
  • Perform general office duties such as typing, operating office machines, and sorting mail
  • Modify and improve filing systems, or implement new filing systems
  • Add new material to file records, and create new records as necessary
  • Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition
  • Find and retrieve information from files in response to requests from authorized users
  • Scan or read incoming materials in order to determine how and where they should be classified or filed
  • Assign and record or stamp identification numbers or codes in order to index materials for filing
present
New York, NY
Domestic Collections Clerk
New York, NY
Howell, Mitchell and Medhurst
present
New York, NY
Domestic Collections Clerk
present
  • Assist with purchasing and selling of foreign currency
  • Performs other job related duties or special projects as assigned
  • Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers and issuing monetary instruments
  • Assist approved Domestic Collections customers with automobile drafts
  • Responsible for processing incoming mail daily and adhering to timelines specific to incoming and outgoing collections items including Check drafts, NSF checks, Oil and Gas Leases and Automobile Drafts
  • Negotiates payments following department guidelines; receives and posts payments
  • Strong technical knowledge of relational database concepts, including advanced proficiency with Microsoft Excel and Visual Basic for Applications (VBA)
Education Education
Bachelor’s Degree
Bachelor’s Degree
Bowling Green State University
Bachelor’s Degree
Skills Skills
  • Ability to work independently with little or no supervision. Good organization, attention to detail and proactivity
  • Solid PC skills including knowledge of MS Office (Word, Excel)
  • Excellent organizational skills; attention to detail
  • Strong ethics, and the ability to keep information confidential
  • Strong organization skills, accuracy and attention to detail
  • Strong attention to detail
  • Ability to communicate professionally with internal and external customers
  • Proficiency in Microsoft Word and Excel
  • Strong organizational skills
  • Highly organized
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10 Collections Clerk resume templates

1

Collections Clerk, Minneapolis / Plymouth Resume Examples & Samples

  • Review charged-off accounts and amounts for accuracy prior to being submitted to outside collection agencies within proscribed time frames
  • Review various maintenance reports to ensure collection letter process is correct for automated charge off of deposit accounts
  • Research and take appropriate action as needed for account appearing on Bankruptcy log
  • Establish holds on newly opened accounts for previously owing accounts and send notification of holds to customers within proscribed timeframes
  • Complete submitted teller work for Collections and FIU-FCCS departments
  • Review negative deposit accounts and determine if charge-off file should be prepared
  • Preform restitution, offsets and research actions and refer related accounts to the Operations Specialist-Collectors
  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training; equivalent combination of education and experience
  • Previous 10 key and PC experience
2

Domestic Collections Clerk Resume Examples & Samples

  • Reviews and follows up on past due and other delinquent accounts
  • Runs skip trace or other inquiries to locate customer information
  • Contacts customers by phone, email, and written letter to notify of delinquent status and to seek collection of any past due monies
  • Addresses customer inquires, advises customers of their responsibilities under terms of contract and communicates the importance of resolving delinquency
  • Shares information with and escalates issues to the proper internal departments when appropriate
  • Follows all required procedures for collections and maintains accurate records
  • Negotiates viable payment arrangements following company guidelines; receives and posts payments
  • Excellent organizational and data entry skills, with the ability to multitask, maintain accuracy and met deadlines in a fast paced environment
  • Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline)
  • Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality
  • Excellent customer service and problem solving skills the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
  • Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, collection laws, and effective negotiation techniques
  • Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
  • Self motivated, goal oriented, team player with strong interpersonal skills
  • Basic math proficiency with the ability to add, subtract, multiply and divide
  • Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports
  • Outstanding listening skills with the ability to communicate effectively and persuasively under pressure
  • 1-3 years collections, customer service, telemarketing, lending or banking experience; or an equivalent amount of related education
  • Financial services or banking industry experience preferred
3

Domestic Collections Clerk Resume Examples & Samples

  • Responsible for processing incoming mail daily and adhering to timelines specific to incoming and outgoing collections items including Check drafts, NSF checks, Oil and Gas Leases and Automobile Drafts
  • Responsible for balancing internal GL accounts
  • Responsible for balancing internal Domestic Collections reports
  • Monitor and respond to centralized department phone line
  • Monitor and respond to centralized department email correspondence
  • Assist approved Domestic Collections customers with automobile drafts
  • Assist with purchasing and selling of foreign currency
  • Shares information with and escalates issues to the proper internal departments and/or manager when appropriate
  • Follows all required procedures for Domestic collections and maintains accurate records
  • Negotiates payments following department guidelines; receives and posts payments
  • Request tracers for outgoing collections items
  • Practices branch security procedures and protects customer confidentiality and privacy
  • Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers and issuing monetary instruments
  • Strong technical knowledge of relational database concepts, including advanced proficiency with Microsoft Excel and Visual Basic for Applications (VBA)
  • Excellent quantitative and qualitative analytical skills with developed problem solving abilities
  • Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
  • Customer service orientation with ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
  • Knowledge of or ability to quickly learn banking products, services, policies and procedures
  • 3-5 years domestic collections, customer service, or banking experience; or an equivalent amount of related education
  • Domestic Collections experience preferred
4

Credit / Collections Clerk Resume Examples & Samples

  • 6+ months of previous Accounting experience
  • Bachelor's Degree in Accounting
  • Proven track record of effective evaluation and problem solving skills
  • Ability to utilize root cause analysis and implement process improvements that are critical in driving efficiency gains
  • Strong attention to detail
  • Proficiency in computer products and applications, particularly Microsoft Excel
5

Credit & Collections Clerk Resume Examples & Samples

  • Proactively solicits payment on overdue account according to payment terms - Average 40 outgoing calls per day. (For Phone Interview: Expectation of 6 hrs of daily phone time; past due is defined by 1 day past due)
  • Responsible for maintaining and documenting all records and interactions of delinquent accounts incomplete files and credit risks. These are handled in the JD Edwards and/or SAP system
  • Maintains contact with internal and external customers in order to address all credit and collection issues
  • Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments
  • Monitors customer payments
  • Initiates customer credit refunds when appropriate
  • Performs related duties as assigned
  • Demonstrated ability to resolve issues quickly and escalate appropriately
  • Demonstrated ability to communicate effectively both orally and in writing
  • Knowledge of general accounting principles
  • Good negotiating skills
  • Strong organizational skills; attention to detail
  • Knowledge of Microsoft programs; extensive knowledge of Excel
6

Collections Clerk Resume Examples & Samples

  • Handle incoming calls; respond to customer requests for clarification of billing
  • Research and process returned mail
  • Process adjustments and interpret information on customer database system
  • Balance, Reconcile and Sort daily invoices and dunning along with the distribution of incoming mail
  • Analyze/reconcile accounts
  • Process credit card payments
  • Additional clerical functions as needed
  • High School Graduate / GED required
  • Minimum 6 months business office experience
  • Collections experience a plus
  • Solid PC skills including knowledge of MS Office (Word, Excel)
  • Ability to handle multiple tasks
  • Proven decision-making abilities strongly preferred
  • Excellent organizational skills; attention to detail
7

Collections Clerk Resume Examples & Samples

  • Locate and monitor overdue accounts
  • Notify clients of their overdue balances via phone and email
  • Be effective, efficient, and professional
  • Draft and send collection letters as necessary
  • Respond to inquiries from account managers and other staff
  • Prepare A/R aging reports
  • Cash receipts application
  • Invoice/contract review
  • ... and being the rockstar you are, be willing to take on additional responsibilities as needed
8

Collections Clerk Resume Examples & Samples

  • Serves the function of RTM processor
  • Assists fellow employees in general office duties
  • Answers telephones
  • At least 2 years of experience in Casino Cage, Credit, Collections or Pit Operations
  • Ability to type approximately 60 words per minute
  • Ability to work under pressure and meet deadlines
  • Ability to access the computer via computer keyboard and operate office equipment, such as telephones, copier/fax machine, and 10-key adding machine
  • Working knowledge of mathematical skills, such as addition, subtraction, multiplication and division
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Must possess effective listening abilities
  • Working knowledge of computers
9

Ssc-collections Clerk Resume Examples & Samples

  • Assign and record or stamp identification numbers or codes in order to index materials for filing
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved
  • Modify and improve filing systems, or implement new filing systems
  • Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition
  • Scan or read incoming materials in order to determine how and where they should be classified or filed
  • Design forms related to filing systems
  • Track materials removed from files in order to ensure that borrowed files are returned
10

Collections Clerk Resume Examples & Samples

  • 2-5 years' experience in Collections
  • Strong Microsoft Office Skills
  • System savvy
  • Familiar with SOX guidelines and procedures
  • Ability to work in a call center environment with a high call volume
  • Completion of some college courses
11

Collections Clerk Resume Examples & Samples

  • Previous clerical experience required
  • At least one year of healthcare related experience preferred
  • At least one year of benefit verification experience preferred
12

Credit & Collections Clerk Resume Examples & Samples

  • Analyze credit risk and the financial impact of risk on the company within established authority, selecting appropriate techniques to minimize loss
  • Review and process credit account orders in a timely manner
  • The incumbent fosters a collaborative approach to problem solving and the Order to Cash cycle, communicating extensively with internal and external customers
  • Coordinate and collaborate with Sales team members to review status of assigned delinquent accounts, and initiate collection action by contacting each account according to due date
  • Prepare letters on delinquent accounts that require special handling
  • Recommend and prepare delinquent accounts for escalated third party collection action
  • Resolve deductions/disputes by issuance of Credit Memo or collection in a timely manner
  • Establish and maintain documents and records for customer credit files in accordance with established guidelines
  • Ensure compliance with SOX (Sarbanes-Oxley) regulations as well as internal and external Audit and Departmental requirements
  • Associates Degree and 2-5 years experience of job-related activity; or high school diploma and 6-years of progressive job-related experience
  • Define problems, collect data, establish facts, and draw valid conclusions
  • Apply concepts, such as fractions, percentages, ratios, and proportions to practical situations
  • Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Write reports, business correspondence, and procedure manuals
  • Present information and respond to questions from groups of managers, clients, customers, and the general public
13

Collections Clerk Resume Examples & Samples

  • Making collections calls
  • Excellent typing skills
  • HSD or GED
  • Knowledge of Fair Debt Collection Act
14

A/R Collections Clerk Resume Examples & Samples

  • 3-5 years experience in a computerized accounting environment, in a high volume accounts receivable/collections role
  • Prior work experience within a professional services or consulting organization is an asset
  • Previous experience with ERP systems or Deltek Vision is an asset
  • Strong organizational abilities with high attention to detail
  • Good working knowledge of MS Excel, MS Word and MS Outlook
  • Proven ability to meet deadlines
  • Team player with a flexible attitude
  • Ability to lift 20 – 25 lbs. (box of files)
  • Post-secondary education in Business or Finance
  • Bilingual French/English is an asset
15

Collections Clerk Resume Examples & Samples

  • Education: Must have a high school diploma or equivalent. Technical Certificate or training desirable
  • Experience: A minimum of 1-year experience in a related technical capacity in a broadcast television environment or equivalent experience in a video production facility. ENG/SNG/DSNG experience is preferred, but not required. Experience in a hubb'd Master Control environment is preferred, but not required
  • Experience with automation systems preferred, but not required
  • Working knowledge of Master Control in a broadcast television station
  • Working knowledge of video servers, scopes and switcher operation
  • Knowledge of transmitter power parameters
  • Strong computer skills including file transfer and storage, transcoding processes
  • Ability to work independently with little or no supervision. Good organization, attention to detail and proactivity
  • Ability to maintain composure and accuracy under exacting specifications and immediate deadlines
  • Strong mathematical skills, especially with addition and subtraction
  • Organized and detail oriented
  • Must be an eager, motivated, reliable individual and willing to work as part of a team
16

Collections Clerk Resume Examples & Samples

  • Import and distribute reports
  • Print statements and send
  • Make necessary adjustments to invoices per instructions
  • Contact carriers concerning balance dues
  • Work with Accounts Receivable to help determine payment application
  • Work with Accounts Payable to arrange check swaps
  • Attend collection meetings
  • Run credit cards
  • Assemble all paperwork to send to attorney for collection purposes
  • Fax/email statements to carriers/forwarders
  • Send letters to those late in payment
  • Withhold payment to non-responsive carriers
  • Knowledge of company software
  • Interpersonal communication
  • Ability to negotiate
  • Required: High School diploma
17

Credit / Collections Clerk Resume Examples & Samples

  • Responsible for collection actions on delinquent accounts and oversees processing of correspondence
  • Communicates with clients to resolve problems and negotiate payment schedules for delinquent accounts
  • Coordinates with our 100+ Manager’s nationwide to resolve collections issues
  • 2+ years credit and collections experience is REQUIRED
  • Very proficient with Microsoft Windows including Word and Excel
  • Able to work under deadline pressure
18

Collections Clerk Resume Examples & Samples

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Locate and notify customers of delinquent accounts by telephone to solicit payments
  • Maintain working knowledge of the loan collection/application system(s) in order to solve complex payment and collection issues
  • Locate and monitor overdue accounts, set-up and modify contracts using a variety of automated systems
  • Maintain an appropriate professional appearance and demeanor in accordance with Company policies
  • Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Establish and maintain effective and cooperative working relationships with team members
19

Regional Collections Clerk Resume Examples & Samples

  • Check portals to ensure missing information is obtained and claims are billed properly
  • Review credit portal to ensure meeting Company’s credit goals
  • Update claims portal for past due adjustment requests from CBO
  • Assist in processing the aging collection report to ensure accounts are billed properly to patients and insurance companies
  • Obtain explanation of benefits (EOB) statements and enter claim tracing and insurance company information into system ensuring billing is properly secured
  • Contact insurance carriers ensuring patients balances are secured as appropriate
  • Document all actions on accounts in the system
  • Other duties as assigned by management
  • Equivalent to high school diploma or general education degree (GED), required
  • 1-2 Years of related experience in the dental field, preferred
  • Prior experience as a claims auditor within a group practice environment, preferred
  • QSI (Quality Systems Inc.) experience, preferred
20

Collections Clerk Resume Examples & Samples

  • 2 - 5 years of call center, collections, customer service and/or sales experience
  • Ability to communicate effectively under pressure
  • Ability to negotiate effectively
  • Strong organization skills, accuracy and attention to detail
  • Strong Excel skills
  • Ability to learn and utilize collection software
21

Collections Clerk Resume Examples & Samples

  • Enter appropriate data into computer programs
  • Produce and maintain data reports and alert management of inconsistencies or issues
  • Perform database queries to assist with analysis and report issues when appropriate and necessary
  • Interpret, select, or code items to be entered from a variety of document sources
  • Verify data entries for accuracy and completeness
  • Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
  • Provide support to various project stake holders
  • Perform other duties as may be assigned by executive management
  • At least one (1) year of related experience required
  • Intermediate to advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel
  • Ability to use 10-key by touch with a high level of accuracy
22

Collections Clerk Resume Examples & Samples

  • Manage all accounts over 30 days past due
  • Work with Region office to ensure all eligible accounts are reported to outside vendor for collections matrix (D&B)
  • Maintain all accounts that are marked "Collections Exempt"
  • Make collection calls and send letters when needed
  • Update TRUX monthly with any new additions and subtractions for online invoicing
  • Research and return updated spreadsheets for shut-offs and write-offs to Region office within deadlines
  • Receive phone calls from customers
  • Process payments for customers within the Collections matrix
  • Make notes to file on any action taken
  • Notify A/R of any debits or credits to apply to customer accounts, and verify these changes
  • Process customer refunds
  • Ability to produce required reports and correspondence
  • Computer skills required for inputting and retrieving data reports
  • Ability to communicate professionally with internal and external customers
  • Strong ethics, and the ability to keep information confidential
23

Collections Clerk Resume Examples & Samples

  • Answer incoming and make outgoing Collections and Billing calls
  • Generate and process Disconnect notices and deferred payment plans for delinquent customers
  • Navigate, Generate and Complete work orders, and note actions with customers within Readi billing System
  • Advise and Negotiate with delinquent customers in accordance with Home Energy Fair Practices Act (HEFPA)
  • Review and direct second and third final bills. Refer accounts to Outside collection agencies (OCA) when necessary; Respond to OCA information requests
  • Process Department of Social Services (DOSS) Vouchers, Home Energy Assistance Program (HEAP) payments, and Charity payments
  • Investigate and process return mail and returned payments
  • Process and file all (Electronic Funds Transfer) EFT requests. Generate cycle EFT posting files
  • Conduct annual locked meter survey
  • Prepare and Maintain various spreadsheets
  • Support continuous process improvement activities through engagement of management and staff
  • Ability to work independently, quickly, and accurately
  • Must be able to multi-task
  • Demonstrates good judgment
  • Firm yet compassionate when communicating with customers
  • Diligence in following NYS regulations