Collections Clerk Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the collections clerk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Fisher

Easter

Fisher

888 Gaetano Drive

Boston

+1 (555) 836 3824

888 Gaetano Drive

Boston

Phone

p +1 (555) 836 3824

Experience Experience

Los Angeles, CA

Collections Clerk

Los Angeles, CA

Bayer, Leuschke and Murazik

Los Angeles, CA

Collections Clerk

Perform audits of own work and or that of others to ensure conformance with established procedures
Support continuous process improvement activities through engagement of management and staff
Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
Perform other duties as may be assigned by executive management
Establish and maintain effective and cooperative working relationships with team members
Work with Region office to ensure all eligible accounts are reported to outside vendor for collections matrix (D&B)
Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues

Phoenix, AZ

Ssc-collections Clerk

Phoenix, AZ

Jacobs, Willms and Terry

Phoenix, AZ

Ssc-collections Clerk

Perform general office duties such as typing, operating office machines, and sorting mail
Modify and improve filing systems, or implement new filing systems
Add new material to file records, and create new records as necessary
Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition
Find and retrieve information from files in response to requests from authorized users
Scan or read incoming materials in order to determine how and where they should be classified or filed
Assign and record or stamp identification numbers or codes in order to index materials for filing

present

New York, NY

Domestic Collections Clerk

New York, NY

Howell, Mitchell and Medhurst

present

New York, NY

Domestic Collections Clerk

present

Assist with purchasing and selling of foreign currency
Performs other job related duties or special projects as assigned
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers and issuing monetary instruments
Assist approved Domestic Collections customers with automobile drafts
Responsible for processing incoming mail daily and adhering to timelines specific to incoming and outgoing collections items including Check drafts, NSF checks, Oil and Gas Leases and Automobile Drafts
Negotiates payments following department guidelines; receives and posts payments
Strong technical knowledge of relational database concepts, including advanced proficiency with Microsoft Excel and Visual Basic for Applications (VBA)

Education Education

Bachelor’s Degree

Bowling Green State University

Bachelor’s Degree

Skills Skills

Ability to work independently with little or no supervision. Good organization, attention to detail and proactivity
Solid PC skills including knowledge of MS Office (Word, Excel)
Excellent organizational skills; attention to detail
Strong ethics, and the ability to keep information confidential
Strong organization skills, accuracy and attention to detail
Strong attention to detail
Ability to communicate professionally with internal and external customers
Proficiency in Microsoft Word and Excel
Strong organizational skills
Highly organized

Create a Resume in Minutes

10 Collections Clerk resume templates

Read our complete resume writing guides

Collections Clerk, Minneapolis / Plymouth Resume Examples & Samples

Review charged-off accounts and amounts for accuracy prior to being submitted to outside collection agencies within proscribed time frames
Review various maintenance reports to ensure collection letter process is correct for automated charge off of deposit accounts
Research and take appropriate action as needed for account appearing on Bankruptcy log
Establish holds on newly opened accounts for previously owing accounts and send notification of holds to customers within proscribed timeframes
Complete submitted teller work for Collections and FIU-FCCS departments
Review negative deposit accounts and determine if charge-off file should be prepared
Preform restitution, offsets and research actions and refer related accounts to the Operations Specialist-Collectors
High school diploma or general education degree (GED)
One to three months related experience and/or training; equivalent combination of education and experience
Previous 10 key and PC experience

Domestic Collections Clerk Resume Examples & Samples

Reviews and follows up on past due and other delinquent accounts
Runs skip trace or other inquiries to locate customer information
Contacts customers by phone, email, and written letter to notify of delinquent status and to seek collection of any past due monies
Addresses customer inquires, advises customers of their responsibilities under terms of contract and communicates the importance of resolving delinquency
Shares information with and escalates issues to the proper internal departments when appropriate
Follows all required procedures for collections and maintains accurate records
Negotiates viable payment arrangements following company guidelines; receives and posts payments
Excellent organizational and data entry skills, with the ability to multitask, maintain accuracy and met deadlines in a fast paced environment
Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and knowledge of, or the ability to quickly learn, banking software applications (Mozart, TellerPlus, Bancline)
Ability to work flexible or extended working hours to meet business needs; demonstrated good attendance and punctuality
Excellent customer service and problem solving skills the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, collection laws, and effective negotiation techniques
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
Self motivated, goal oriented, team player with strong interpersonal skills
Basic math proficiency with the ability to add, subtract, multiply and divide
Read at a level sufficient to understand memoranda, instructions, forms, applications, financial statements and credit reports
Outstanding listening skills with the ability to communicate effectively and persuasively under pressure
1-3 years collections, customer service, telemarketing, lending or banking experience; or an equivalent amount of related education
Financial services or banking industry experience preferred

Domestic Collections Clerk Resume Examples & Samples

Responsible for processing incoming mail daily and adhering to timelines specific to incoming and outgoing collections items including Check drafts, NSF checks, Oil and Gas Leases and Automobile Drafts
Responsible for balancing internal GL accounts
Responsible for balancing internal Domestic Collections reports
Monitor and respond to centralized department phone line
Monitor and respond to centralized department email correspondence
Assist approved Domestic Collections customers with automobile drafts
Assist with purchasing and selling of foreign currency
Shares information with and escalates issues to the proper internal departments and/or manager when appropriate
Follows all required procedures for Domestic collections and maintains accurate records
Negotiates payments following department guidelines; receives and posts payments
Request tracers for outgoing collections items
Practices branch security procedures and protects customer confidentiality and privacy
Processes a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations such as cashing checks, processing deposits and withdrawals, loan payments, cash advances, transfers and issuing monetary instruments
Strong technical knowledge of relational database concepts, including advanced proficiency with Microsoft Excel and Visual Basic for Applications (VBA)
Excellent quantitative and qualitative analytical skills with developed problem solving abilities
Demonstrated ability to maintain confidentiality and handle sensitive situations with solid judgment and discretion
Customer service orientation with ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
Knowledge of or ability to quickly learn banking products, services, policies and procedures
3-5 years domestic collections, customer service, or banking experience; or an equivalent amount of related education
Domestic Collections experience preferred

Credit / Collections Clerk Resume Examples & Samples

6+ months of previous Accounting experience
Bachelor's Degree in Accounting
Proven track record of effective evaluation and problem solving skills
Ability to utilize root cause analysis and implement process improvements that are critical in driving efficiency gains
Strong attention to detail
Proficiency in computer products and applications, particularly Microsoft Excel

Credit & Collections Clerk Resume Examples & Samples

Proactively solicits payment on overdue account according to payment terms - Average 40 outgoing calls per day. (For Phone Interview: Expectation of 6 hrs of daily phone time; past due is defined by 1 day past due)
Responsible for maintaining and documenting all records and interactions of delinquent accounts incomplete files and credit risks. These are handled in the JD Edwards and/or SAP system
Maintains contact with internal and external customers in order to address all credit and collection issues
Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments
Monitors customer payments
Initiates customer credit refunds when appropriate
Performs related duties as assigned
Demonstrated ability to resolve issues quickly and escalate appropriately
Demonstrated ability to communicate effectively both orally and in writing
Knowledge of general accounting principles
Good negotiating skills
Strong organizational skills; attention to detail
Knowledge of Microsoft programs; extensive knowledge of Excel

Collections Clerk Resume Examples & Samples

Handle incoming calls; respond to customer requests for clarification of billing
Research and process returned mail
Process adjustments and interpret information on customer database system
Balance, Reconcile and Sort daily invoices and dunning along with the distribution of incoming mail
Analyze/reconcile accounts
Process credit card payments
Additional clerical functions as needed
High School Graduate / GED required
Minimum 6 months business office experience
Collections experience a plus
Solid PC skills including knowledge of MS Office (Word, Excel)
Ability to handle multiple tasks
Proven decision-making abilities strongly preferred
Excellent organizational skills; attention to detail

Collections Clerk Resume Examples & Samples

Locate and monitor overdue accounts
Notify clients of their overdue balances via phone and email
Be effective, efficient, and professional
Draft and send collection letters as necessary
Respond to inquiries from account managers and other staff
Prepare A/R aging reports
Cash receipts application
Invoice/contract review
... and being the rockstar you are, be willing to take on additional responsibilities as needed

Collections Clerk Resume Examples & Samples

Serves the function of RTM processor
Assists fellow employees in general office duties
Answers telephones
At least 2 years of experience in Casino Cage, Credit, Collections or Pit Operations
Ability to type approximately 60 words per minute
Ability to work under pressure and meet deadlines
Ability to access the computer via computer keyboard and operate office equipment, such as telephones, copier/fax machine, and 10-key adding machine
Working knowledge of mathematical skills, such as addition, subtraction, multiplication and division
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Must possess effective listening abilities
Working knowledge of computers

Ssc-collections Clerk Resume Examples & Samples

Assign and record or stamp identification numbers or codes in order to index materials for filing
Enter document identification codes into systems in order to determine locations of documents to be retrieved
Modify and improve filing systems, or implement new filing systems
Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition
Scan or read incoming materials in order to determine how and where they should be classified or filed
Design forms related to filing systems
Track materials removed from files in order to ensure that borrowed files are returned

Collections Clerk Resume Examples & Samples

2-5 years' experience in Collections
Strong Microsoft Office Skills
System savvy
Familiar with SOX guidelines and procedures
Ability to work in a call center environment with a high call volume
Completion of some college courses

Collections Clerk Resume Examples & Samples

Previous clerical experience required
At least one year of healthcare related experience preferred
At least one year of benefit verification experience preferred

Credit & Collections Clerk Resume Examples & Samples

Analyze credit risk and the financial impact of risk on the company within established authority, selecting appropriate techniques to minimize loss
Review and process credit account orders in a timely manner
The incumbent fosters a collaborative approach to problem solving and the Order to Cash cycle, communicating extensively with internal and external customers
Coordinate and collaborate with Sales team members to review status of assigned delinquent accounts, and initiate collection action by contacting each account according to due date
Prepare letters on delinquent accounts that require special handling
Recommend and prepare delinquent accounts for escalated third party collection action
Resolve deductions/disputes by issuance of Credit Memo or collection in a timely manner
Establish and maintain documents and records for customer credit files in accordance with established guidelines
Ensure compliance with SOX (Sarbanes-Oxley) regulations as well as internal and external Audit and Departmental requirements
Associates Degree and 2-5 years experience of job-related activity; or high school diploma and 6-years of progressive job-related experience
Define problems, collect data, establish facts, and draw valid conclusions
Apply concepts, such as fractions, percentages, ratios, and proportions to practical situations
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Present information and respond to questions from groups of managers, clients, customers, and the general public

Collections Clerk Resume Examples & Samples

Making collections calls
Excellent typing skills
HSD or GED
Knowledge of Fair Debt Collection Act

A/R Collections Clerk Resume Examples & Samples

3-5 years experience in a computerized accounting environment, in a high volume accounts receivable/collections role
Prior work experience within a professional services or consulting organization is an asset
Previous experience with ERP systems or Deltek Vision is an asset
Strong organizational abilities with high attention to detail
Good working knowledge of MS Excel, MS Word and MS Outlook
Proven ability to meet deadlines
Team player with a flexible attitude
Ability to lift 20 – 25 lbs. (box of files)
Post-secondary education in Business or Finance
Bilingual French/English is an asset

Collections Clerk Resume Examples & Samples

Education: Must have a high school diploma or equivalent. Technical Certificate or training desirable
Experience: A minimum of 1-year experience in a related technical capacity in a broadcast television environment or equivalent experience in a video production facility. ENG/SNG/DSNG experience is preferred, but not required. Experience in a hubb'd Master Control environment is preferred, but not required
Experience with automation systems preferred, but not required
Working knowledge of Master Control in a broadcast television station
Working knowledge of video servers, scopes and switcher operation
Knowledge of transmitter power parameters
Strong computer skills including file transfer and storage, transcoding processes
Ability to work independently with little or no supervision. Good organization, attention to detail and proactivity
Ability to maintain composure and accuracy under exacting specifications and immediate deadlines
Strong mathematical skills, especially with addition and subtraction
Organized and detail oriented
Must be an eager, motivated, reliable individual and willing to work as part of a team

Collections Clerk Resume Examples & Samples

Import and distribute reports
Print statements and send
Make necessary adjustments to invoices per instructions
Contact carriers concerning balance dues
Work with Accounts Receivable to help determine payment application
Work with Accounts Payable to arrange check swaps
Attend collection meetings
Run credit cards
Assemble all paperwork to send to attorney for collection purposes
Fax/email statements to carriers/forwarders
Send letters to those late in payment
Withhold payment to non-responsive carriers
Knowledge of company software
Interpersonal communication
Ability to negotiate
Required: High School diploma

Credit / Collections Clerk Resume Examples & Samples

Responsible for collection actions on delinquent accounts and oversees processing of correspondence
Communicates with clients to resolve problems and negotiate payment schedules for delinquent accounts
Coordinates with our 100+ Manager’s nationwide to resolve collections issues
2+ years credit and collections experience is REQUIRED
Very proficient with Microsoft Windows including Word and Excel
Able to work under deadline pressure

Collections Clerk Resume Examples & Samples

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
Locate and notify customers of delinquent accounts by telephone to solicit payments
Maintain working knowledge of the loan collection/application system(s) in order to solve complex payment and collection issues
Locate and monitor overdue accounts, set-up and modify contracts using a variety of automated systems
Maintain an appropriate professional appearance and demeanor in accordance with Company policies
Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies
Establish and maintain effective and cooperative working relationships with team members

Regional Collections Clerk Resume Examples & Samples

Check portals to ensure missing information is obtained and claims are billed properly
Review credit portal to ensure meeting Company’s credit goals
Update claims portal for past due adjustment requests from CBO
Assist in processing the aging collection report to ensure accounts are billed properly to patients and insurance companies
Obtain explanation of benefits (EOB) statements and enter claim tracing and insurance company information into system ensuring billing is properly secured
Contact insurance carriers ensuring patients balances are secured as appropriate
Document all actions on accounts in the system
Other duties as assigned by management
Equivalent to high school diploma or general education degree (GED), required
1-2 Years of related experience in the dental field, preferred
Prior experience as a claims auditor within a group practice environment, preferred
QSI (Quality Systems Inc.) experience, preferred

Collections Clerk Resume Examples & Samples

2 - 5 years of call center, collections, customer service and/or sales experience
Ability to communicate effectively under pressure
Ability to negotiate effectively
Strong organization skills, accuracy and attention to detail
Strong Excel skills
Ability to learn and utilize collection software

Collections Clerk Resume Examples & Samples

Enter appropriate data into computer programs
Produce and maintain data reports and alert management of inconsistencies or issues
Perform database queries to assist with analysis and report issues when appropriate and necessary
Interpret, select, or code items to be entered from a variety of document sources
Verify data entries for accuracy and completeness
Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
Provide support to various project stake holders
Perform other duties as may be assigned by executive management
At least one (1) year of related experience required
Intermediate to advanced skill level in use of personal computers and related software applications such Microsoft Access, Microsoft Word, and Microsoft Excel
Ability to use 10-key by touch with a high level of accuracy

Collections Clerk Resume Examples & Samples

Manage all accounts over 30 days past due
Work with Region office to ensure all eligible accounts are reported to outside vendor for collections matrix (D&B)
Maintain all accounts that are marked "Collections Exempt"
Make collection calls and send letters when needed
Update TRUX monthly with any new additions and subtractions for online invoicing
Research and return updated spreadsheets for shut-offs and write-offs to Region office within deadlines
Receive phone calls from customers
Process payments for customers within the Collections matrix
Make notes to file on any action taken
Notify A/R of any debits or credits to apply to customer accounts, and verify these changes
Process customer refunds
Ability to produce required reports and correspondence
Computer skills required for inputting and retrieving data reports
Ability to communicate professionally with internal and external customers
Strong ethics, and the ability to keep information confidential

Collections Clerk Resume Examples & Samples

Answer incoming and make outgoing Collections and Billing calls
Generate and process Disconnect notices and deferred payment plans for delinquent customers
Navigate, Generate and Complete work orders, and note actions with customers within Readi billing System
Advise and Negotiate with delinquent customers in accordance with Home Energy Fair Practices Act (HEFPA)
Review and direct second and third final bills. Refer accounts to Outside collection agencies (OCA) when necessary; Respond to OCA information requests
Process Department of Social Services (DOSS) Vouchers, Home Energy Assistance Program (HEAP) payments, and Charity payments
Investigate and process return mail and returned payments
Process and file all (Electronic Funds Transfer) EFT requests. Generate cycle EFT posting files
Conduct annual locked meter survey
Prepare and Maintain various spreadsheets
Support continuous process improvement activities through engagement of management and staff
Ability to work independently, quickly, and accurately
Must be able to multi-task
Demonstrates good judgment
Firm yet compassionate when communicating with customers
Diligence in following NYS regulations