Business Change Manager Resume Samples
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Business Change Manager Resume Samples
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RC
R Champlin
Rickey
Champlin
563 O'Conner Passage
Detroit
MI
+1 (555) 440 1239
563 O'Conner Passage
Detroit
MI
Phone
p
+1 (555) 440 1239
Experience
Experience
Los Angeles, CA
Business Change Manager
Los Angeles, CA
Deckow, Gleason and Hoeger
Los Angeles, CA
Business Change Manager
- Embedding changes to the Business Operating Model – manage the changes in the Operating model, i.e., staff movements, re-training, accreditation, etc…
- Reporting – Provides regular reporting on project and initiative status including critical path, dependencies, risks & issues & budgets
- Project delivery & governance – Ensures all UK GBS initiatives are delivered within agreed timelines and budget constraints. Following UK GBS business change team governance through all phases of the delivery lifecycle, from kick off through to production implementation. Facilitates and manages communications and presentations to business stakeholders of all levels
- Lead the development of an integrated Change & Communications plan (training, engagement sessions, communication etc.) that can be adapted and deployed by markets
- Work in conjunction with Functional leaders, Business Analysts and UAT/Business Readiness teams to ensure changes are understood, documented and delivered with high efficiency
- Strong consulting background, spending a significant part of your career with one of the Big 4 or a large, global management consulting firm (e.g. Accenture, IBM) in a client-facing capacity
- Implement Project / Programme Management / Change management methodology and toolsets
Phoenix, AZ
CIB F&BM Business Change Manager
Phoenix, AZ
Shields Group
Phoenix, AZ
CIB F&BM Business Change Manager
- Additional job scope includes providing guidance and support and driving the agenda in the following areas
- Provide Business Continuity planning support (Call Trees and Disaster Recovery Site Testing)
- Management of on/off boarding, transfers in/out process
- Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management
- Project Management liaison (i.e. technology upgrades, facility upgrades, summer intern onboarding)
- Act as a conduit to CIB & Corporate Real Estate teams; maintenance of floor plans, move management, review of cost allocations / cost centers
- Floor / Physical access (review and certification)
present
Detroit, MI
Senior Business Change Manager
Detroit, MI
Koepp LLC
present
Detroit, MI
Senior Business Change Manager
present
- Responsibility for the end to end process improvement lifecycle including management of implementation delivery
- Promote Change Management concept company-wide and make use of existing methodologies and processes
- Proven track records of utilizing well-recognized Change Management Methodology
- A strong track record of project management (5+ yrs) with focus on delivery of results, meeting deadlines and achieving against benefits
- Ensuring all relevant stakeholder engagement is secured and actively managed throughout the initiative’s lifecycle; preparing and delivering updates and progress reports
- Facilitate effective communication by working closely with local and regional communications team. Ensure alignment of communication across projects
- Leading project/change meetings and working groups specific to your delivery objectives
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
University of Memphis
Bachelor’s Degree in Business Administration
Skills
Skills
- Strong organisational skills with excellentattention to detail
- Strong knowledge of buy-side investment processes
- Adds value by delivering work products of the highest quality and is able to proactively overcome issues to ensure delivery
- The ability to working in a culturally diverse and geographically spread team with varying level of knowledge and skills set
- Ability to establish and maintain credibility and excellent client relationships
- Good judgment, tact and decision-making ability
- Good knowledge of standard change management methodologies and change assurance
- Excellent oral and written communication skills and ability to facilitate discussions
- Ability to adapt to changing environment, delivering quick and accurate results
- Strong project management skills and knowledge
15 Business Change Manager resume templates
Read our complete resume writing guides
1
Business Change Manager Resume Examples & Samples
- Strong consulting background, spending a significant part of your career with one of the Big 4 or a large, global management consulting firm (e.g. Accenture, IBM) in a client-facing capacity
- Experience of working on large-scale, global projects for major international corporations or organizations
- Manager level with significant professional experience - of proven project and change management experience
- Proven track record experiencing large scale, complex and significant company projects
- Previous experience leading work streams and managing project initiatives
- Ability to manage ambiguity and the political aspects of change
- Experience with PMOs
- Good understanding of IT, HR, Finance functional processes and transformations
- Understanding of standard project methodologies re project initiation, current state analysis, future state design, implementation and project transition/close
2
Business Change Manager Resume Examples & Samples
- Experience in delivering end to end business change projects in Wealth Management
- Knowledge of Prince 2
- Requirements methods: business process modelling
- Risk and Monitoring Controls
- Cost/Benefit Analysis & alternatives identification
- Presentation Skills
- Risk Assessment & Quantification methodologies
- Conflicts and Issues resolution and escalation
- Working knowledge of Project Management methodologies processes, governance and documentation
- Deep understanding of the Wealth Management market, products and services – particularly Investments
- General knowledge of factors affecting business
- Strategic awareness
- Relevant technology
- IT Standards and Methodologies
- LI-SS2
3
Business Change Manager Resume Examples & Samples
- Engage key stakeholders, users and governing bodies with focus on exceptional client service and ensure that the business and operational users are aware of and can manage the impact of deployments and releases
- Establish and maintain effective relationships with key stakeholders and users across Services Lines, process areas and regions, including governing bodies
- Establish and maintain effective internal relationships with Finance Infrastructure and MSSC business and IT Leads to ensure coordinated approach to key stakeholders and customers, and share stakeholder/customer feedback
- Team with Mercury Program leaders to design and launch Mercury operational communications process
- Direct Mercury operational communications process including ensuring CHS, SharePoint and Yammer sites and content are impactful and appropriately managed
- Team with MSSC business and IT Leads (including AMS vendor) to manage and ensure
- Accurate and timely operational communications that meet stated OL and SL agreements
- Change management strategies are impactful
- Continuous improvement to change management and communications strategies and procedures
- Ensure executive visibility to performance metrics and success for change management and communications, including OLA and SLA compliance and customer feedback
- Team with MSSC Leaders to design and provide communication process for overall MSSC performance metrics (including recommendations for dashboard presentation, SharePoint, Yammer and CHS posts, etc.)
- Assist with FY Plan and Outlook activities for the Business Change function
- Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels
- Oversee business change processes to ensure effectiveness and recommend process change where required
- Team closely with MSSC business and IT leaders to identify potential process improvement opportunities within the MSSC overall
- Program management
- Conduct program/project health checks to assure program/project delivery for change management and communications programs
- Manage the business change team to ensure development opportunities, functional alignment, and focus on exceptional client service
- Ensure compliance with EY internal employee development processes
- Working with People Team, maintain role standardization ensuring alignment with competency programs and career development programs
- Manage and resolve program/project prioritizations and appropriate staffing to meet deliverable requirements
- Manage change resistance and determine best approach across multiple audience types and stakeholders
- Manage response to customer feedback and escalations
- Confirm and lead risk management and issue management plans
- Analyze stakeholder, network of excellence and user feedback and recommend and lead change management approach and/or strategy adjustments
- Reports to the Service Excellence Lead
- Design and direct development of change management and communication process and programs
- Actively develops team members and direct reports by providing day-to-day guidance, feedback and on-the-job coaching
- Actively involved in the selection process of staff members
- Technical skills requirements
- End to end understanding of change management life cycle (Awareness, Understanding, Acceptance and Commitment – or similar models, ADKAR) and strategies to move to commitment
- Very good understanding of service delivery related key performance indicators
- Project delivery experience in a similar, complex financial systems environment
- Marketing and communications skills related to change management initiatives/programs as well as operational systems
- Additional skills requirements
- Customer service excellence focus and responsiveness
- Outstanding time management and organizational skills
- Experience managing staff, leading teams and cross-function teaming
4
Senior Business Change Manager Resume Examples & Samples
- Responsible for detailed delivery plans for all change initiatives, communications, and trainings
- Accountable for putting in placed structured Change Management framework in terms of strategy and processes, to support the overall transformation program
- Engage stakeholders across function and seniority, influence them to shape the scope of business change and work on delivery plan
- Facilitate effective communication by working closely with local and regional communications team. Ensure alignment of communication across projects
- Ensure business readiness and BAU activities while maintaining timeline and quality of transformation projects
- Keep track of project status, report and periodically forecasting
- Promote Change Management concept company-wide and make use of existing methodologies and processes
- Minimum 6 - 7 years of relevant Change/Project Management within banking and financial services
- A strong track record of project management (5+ yrs) with focus on delivery of results, meeting deadlines and achieving against benefits
- Degree along with other Project Management/Change Management qualifications
- Proven track record of identify critical requirements and identify barriers to change while maintaining company's competitiveness and employee engagement
- Excellent communication skills, written and verbal. Demonstrate ability to engage and influence stakeholders
- Proven track records of utilizing well-recognized Change Management Methodology
5
Business Change Manager Resume Examples & Samples
- Contributes as an effective team member and takes accountability for deliverables
- Creates value to clients independently- bringing excellent project and change management skills and past client experiences
- Deploys consulting best practice knowledge and techniques when undertaking work
- As a team member, assists in providing smooth delivery of the project/program outcomes
- Acts as a coach to client staff to support embedding capability
- Develops and manages knowledge for use across projects and the EY communities
- Previous experience leading workstreams and managing project initiatives
6
Business Change Manager Resume Examples & Samples
- Lead business change activities working with Front Office, Product, Control functions and Infrastructure areas
- Lead the embedding of business change -- e.g., communications; training; and imbedding change
- Define and lead detailed understanding and key implications on the business model as a result of (1) Local and Cross-Border regulatory changes and (2) changes to Citi internal policies and procedures to strengthen the overall control environment
- Develop robust and measurable Business Cases to capture quantitative ROI using standard financial methods
- Develop alone, or work with others, to define strategies aligned with CPB goals
- Develop individual project artefacts as necessary, including Business Requirements Documentation (BRD’s), Functional Requirements Documentation (FRD’s), test scripts/execution
- Lead and manage project Steering Committees; prepare and present to senior management Steering Committee(s)
- Lead day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timescales and to stakeholder quality expectations
- Management of multiple projects simultaneously, potentially tactical and strategic initiatives
- Actively identify and manage resolution of key project risks and issues, or escalate accordingly
- Manage, control and escalate (where necessary) project dependencies
- Assist in the organization and delivery of a presentations for a variety of purposes
- Prior experience in Wealth Management, Private Banking, Asset Management and Capital Markets essential
- Business line and Front Line experience of leading change across the project lifecycle, including analysis, design, development, testing and implementation
- Demonstrated ability to digest and understand implications of complex regulations on business models
- Project management experience in delivering mid to large scale implementations working with Front Office and Infrastructure partners
- Collecting, defining and documenting business and technology requirements
- Credible experience of successfully implemented projects in the financial services industry preferably Private Banking
- Preparing and executing test scripts
- Reporting to steering committee’s and senior project stakeholders
7
Business Change Manager Resume Examples & Samples
- Proven track record as a project manager or change manager on large scale, complex and significant company projects
- Experience with all aspects of change, eg technology, process and organizational change
- Experience with process design, including eg conducting workshops and interviews
- Ability to establish and maintain credibility and excellent client relationships
- Experience scoping projects and successfully managing client expectations and requirements
- Good judgment, tact and decision-making ability
- Strong MS Office skills
- No requirement for sector/industry specialization
8
Business Change Manager Resume Examples & Samples
- Ensuring projects meet objectives on time and on budget
- Influencing people in their approach to the adoption of change
- Full transparency and oversight of changes within the division, increasing the support of Senior Management
- Applying structured change methodology within the EMEA region
- Assessing the change impact within Distribution
- Supporting training requirements
- Managing key stakeholders effectively
- Identifying, analysing and preparing risk mitigation tactics
- Familiarity with Project management tools and approaches
- Knowledge of the project lifecycle
- Strong working knowledge of Salesforce
- Ability to communicate effectively with all stakeholders
- Results driven with a focus on delivery
- Flexible and adaptable to unexpected change
9
Business Change Manager Delta Resume Examples & Samples
- Bachelor or Master degree in business administration, economics or other relevant discipline
- Preferably Lean/Six Sigma certification from recognized provider or comparable education and/or experience
- 3-5 years relevant experience in complex and interdisciplinary change and improvement processes
- Proven analytical, communication and interpersonal skills
- Proven results in being a change agent and ability to lead teams
- Experience with project management and change management
- Proven consulting skills
10
Business Change Manager Resume Examples & Samples
- Contribute to the delivery of the Middle/Back office solution
- Define project scope, objectives and governance in collaboration with senior management and stakeholders
- Gather, document and analyze requirements drawing on subject matters specialists from all impacted departments in scope
- Plan, manage and track project delivery milestones, resources, timeline and budget
- Identify and manage project dependencies and escalate critical situations where appropriate
- Define the test strategy and coordinate users across multiple departments in integration, functional, performance and user acceptance testing
11
Business Change Manager Resume Examples & Samples
- To support theManager Business Change in the delivery and implementation of business projectsthrough the provision of project management and analysis within projectparameters and deadlines. Manages projects or phases of projects covering partor all of the full life cycle (i.e from feasibility through to maintenance ofsystem), which may include post implementation support or other specialistfunctions (e.g. Support Management, Release Management, Testing Management,Programme Office Management)
- Responsiblefor identifying project stakeholders at an early stage, and for ensuring thatproject deliverables are capable of achieving the benefits defined in thebusiness case
- Plans,organises, leads and controls projects in order to deliver required qualitybusiness solutions within agreed timescales and budget, ensuring a qualityservice at all times. Will be required to define the scope of theproject/service, manage goals, risks, issues and resources and ensure a QAprocess is applied through the project/service lifecycle
- Successfulcandidate will have regular telephone communication both with internal groupsand with the Client. They need to beable to articulate themselves, and potentially difficult communications clearlyand with confidence
- Lead project workstreams ensuring all workstream delegates understandobjectives of workstream and their own accountabilities and deliverables
- Produce associated output from any projectgroup sessions and issue to relevant parties for sign off and communication
- Escalate any issues that willimpact significantly the delivery of the project
- Ensure key stakeholders areregularly updated on project progress, issues, risks etc
- Ensure sensitive subject matter is dealtwith appropriately and used with discretion
- Review and evaluate project success postimplementation
- Continually look for improvements toapproaches and opportunities to learn from others and experiences
- Minimum Education: Graduate
- Preferred Education: Graduatealong with Prince 2/PMP certification
- Minimum experience: 6 month atleast: operational experience inTransfer Agency Business
- Requiredskills: Strong Communication skills, Agood knowledge of the investment industry and business processes within own area
- Preferred skills: Strong Communication skills anda good command over English language
12
Business Change Manager Resume Examples & Samples
- Manage goals, risks, issues and resources and ensure a QA process is applied through the project/service lifecycle
- Construct effort-driven, resource-levelled project plans for assigned projects
- Analyse, define and prioritise business requirements (and functional specifications if required) spanning multiple business and technology areas, based on Client requirements and user needs. Translates into functional design, test planning and user documentation
- Work closely with Project Initiators, Technology, Operations and/or the Client to ensure that effective communication takes place
- Use standard project process / implementation methods to ensure efficiency
- Facilitate project meetings and workshops as appropriate
- Produce associated output from any project group sessions and issue to relevant parties for sign off and communication
- Escalate any issues that will impact significantly the delivery of the project or program to the Project/Program Sponsor
- Ensure a regular communication flow between all relevant parties to keep up to date on progress, slippage and issues arising (Weekly report, CAIR log, project plans)
- Co-ordinate project post implementation reviews
- Provide clear direction and leadership to staff managed in the course of a project, including where appropriate setting individual objectives at the start of a project and reviewing outcomes during and at the end of the project
- Manage communication with the various technology groups (including external suppliers) that provide services (directly or indirectly) to the business area, to ensure that related project activities in those groups are performed in line with agreed plans and budgets
- Define and manage any project/program budget with regular tracking
- Have a sound understanding of BNYM products, services and clients
- Lead allocated projects and programs in order to ensure successful delivery and implementation within deadlines
- Organise resources for project workshops/support with relevant managers in line with both business and project needs
- Ensure BCG Standard Methodology is used, quality controls are put in place in project plans and change control processes are implemented
- Ensure project deliverables are capable of achieving the benefits defined in the Business case
- Ensure all project commitments are met
- Monitor and report on progress of projects
- Evaluate potential risks and issues and determine appropriate actions/plans to contain them
- Provides consultation to the Client and the Business on applying technology to business opportunities and processes, including planning and implementing across functional applications or systems
- Provides consultation to Clients and Internal Business groups on process improvements projects designed to improve business results.highly desirable
13
Business Change Manager Resume Examples & Samples
- Managing business process, solution & change Initiatives – Responsible for owning, managing & driving complex, high priority revenue generating, or strategic projects & solution design, or component phases of larger programmes, with minimal supervision. Including risk and issue management
- Project delivery & governance – Ensures all UK GBS initiatives are delivered within agreed timelines and budget constraints. Following UK GBS business change team governance through all phases of the delivery lifecycle, from kick off through to production implementation. Facilitates and manages communications and presentations to business stakeholders of all levels
- Solution design – Understand First Data acquiring platforms and technology teams. Analyse and provide solutions and guidance to the UK GBS business & leadership team. Partner with First Data & 3rd party technical teams as required
- Business process mapping & process re-engineering & change management
- Reporting – Provides regular reporting on project and initiative status including critical path, dependencies, risks & issues & budgets
- Support the Head of Business Change, and collaborate with the wider business change teams where required
- Support the Partner Sales Director in ISV (Independent Software Vendor) & ISO (Independent Sales Organisation) / PSP (Payment Service Provider) integrations & implementations
14
Business Change Manager Resume Examples & Samples
- 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign
- Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Working with all levels of management
- Facilitating Meetings
15
Business Change Manager Resume Examples & Samples
- To ensure that the deliverables from Investment change projects (with a focus on Investment Risk & Performance Attribution) are coordinated to deliver clear and defined business benefits for the relevant investment business areas
- To build strong working relationships with key stakeholders across your stream
- To work in a matrix organisation responsible to the Head of Investment Operations, Investment COO, and other senior stakeholders
- To work within an AGILE project framework including a team of business analysts, developers, product owner and product managers of other programme streams and within an overall programme
- To identify areas of opportunities to improve processes, create improvement strategies and take the initiative to implement
- To resolve issues quickly and efficiently within the AGILE project team, communicate those results in a timely and effective manner, combined with the ability to know when to bring in product managers to support efforts
- To help develop the AGILE project work planning sessions, focusing on day to day project issues and activities, and helping to execute the work plan on a per ‘sprint’ basis
- To ensure project delivers required functionality in line with business expectations
- To contribute to the successful delivery of change in any way necessary such as analysis, testing and training
- Strong asset management business consulting and analysis skills with experience of working within large change programmes. Previous experience in working on Investment Risk and Performance Attribution projects is beneficial
- Have a demonstrable track record of successful change delivery within an Asset Management organisation including business process change and technology change experience
- Direct business analysis and testing experience of implementation of front-office asset management or reporting tools
- Strong knowledge of buy-side investment processes
- Excellent communication skills - written, pictorial, presentational and verbal
- Ability to translate complex Investment concepts into clear project requirements
- Strong communication skills and a consultative approach coupled with a “can-do” attitude
- Inter-personal skills; tact, patience, courtesy, good listening skills
- Strong self-organisation, time management and prioritisation skills
- Logical, structured thought processes and good problem solving skills
- Ability to operate under pressure and deliver to demanding deadlines
- Ability to deal credibly with business and technical users at all levels of the organisation
16
Business Change Manager Resume Examples & Samples
- Project Management experience required
- Quality Improvement/Process improvement experience
- Proficient MS Word, MS Excel and Outlook
17
Business Change Manager Resume Examples & Samples
- Strong Negotiation Skills
- Work experience in the health care industry required; managed care experience preferred
- Claims Operations Experience (or closely related) required
18
Business Change Manager Resume Examples & Samples
- Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
- Experience with MACESS and/or FACETS strongly preferred
- Experience within Anthem's internal GBD preferred
- Experience with Medicaid and/or MMP preferred
19
Deloitte Business Change Manager IT Services Resume Examples & Samples
- Analysing new projects to understand the high level change impact for resistance and scope at the start of a project
- Defining the user impact of a change project through change impact analysis, resistance & stakeholder management
- Provide oversight and support within the IT project delivery area, including working alongside a project communications contractors to deliver communications plans at project level
- Creation and management of communications plans for projects
- Drafting, editing and reviewing related change work products such as key messages and change impact assessments ensuring they are written in plain English and non-jargon
- Ensuring the consistency of the business change management approach and activities across the different IT initiatives
- Creating business change management plans to maximise user adoption and minimise resistance for IT initiatives (e.g. communication plan, training plan)
- Liaising with and coaching project managers and teams to embed and conduct business change management activities within the project lifecycle
- Performing change activities during project implementation and ensuring the change is sustained in later phases (e.g. training efforts, change progress monitoring)
- Sharing with ADI team members experience of specific projects and specific services lines in order to enhance team knowledge and performance as a whole
- Contributing to ongoing establishment of ADI function – this will include contribution to the relationship with delivery-related teams and to operating more proactively with the business
- Minimum 2 years’ in a dedicated change and communications role, business change management principles, methodologies and tools
- Understanding of professional services business processes
- Experience of large-scale business change efforts
- Ability to influence others to gain their support for change
- Ability to engage and manage technical and non-technical stakeholders
- Experience in professional services
- Experience of an ITIL working environment
- Experience of a PRINCE2 Project Delivery environment
- Experience of using agile development methodologies
20
Business Change Manager Resume Examples & Samples
- Requires a BA/BS degree in a related field; 5-8 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operations budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
- 1-2 years of work experience in a healthcare environment
- Experience working in managed care/Medicaid preferred
- PMP and/or Six Sigma Certification preferred
- Microsoft Project and Visio knowledge preferred
21
Business Change Manager Resume Examples & Samples
- Develops and provides oversight for the Specialty Execution integrated readiness approach and model
- Directs business support functions related to systems implementation such as operational quality improvement and metrics tracking, operational readiness training, and interrelated project management activities
- Develops a business readiness assessment recommendation for each project/program based on best practices utilized on previous projects. Facilitates readiness assessment delivery, reporting outcomes to project, program and business leadership
- Builds and maintains the cross-program and cross-functional integrated Readiness Plan
- Facilitates discussions across project/program tracks to alleviate silo’d thinking and to address cross-functional dependencies
- Identifies and partners with Project Managers and Readiness Leads from each applicable business area to develop a program readiness deliverable summary and ensures dates align across project tracks
- Confirms that mitigation plans are developed for high impact business area risks
- Provides a Business Readiness status summary for all projects
- Facilitates escalation and resolution of critical cross-track issues, risks, and dependencies
- Seeks and shares best practices and lessons learned across other program readiness efforts and develops action plans to drive and measure success
- Facilitates identification of business area performance metrics and ensures they are baselined prior to implementation
- Monitors post implementation performance metrics and provides summary reports to program and business leadership
- PMO Ops Readiness Lead will be responsible for facilitating and coordinating discussions and follow-up related to each project team electing and completing action plans related to Business Readiness
- Constantly monitors for process improvements and works closely with Execution team to implement changes
- Experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment and communicating effectively at all levels of an organization required
- Demonstrated application of project management methodology required
- Knowledge or experience with project management tools, documentation tools, and reporting tools required
- Requires an understanding of the overall organization
- Experience collaborating with business partners around readiness
22
Business Change Manager Resume Examples & Samples
- 1-2 years of work experience in a healthcare environment preferred
- Experience working in Long Term Services and Supports preferred
- At least 1-2 years working with the 1915C waivers and experience working with Iowa Administrative Code regarding the 1915C waivers preferred
23
Business Change Manager Senior Resume Examples & Samples
- Develops and designs processes and systems that support business needs
- Designs methods for integrating function and process
- Develops process improvement plans
- 8-10 years of process improvement, business change or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign
- Any combination of education and experience, which would provide an equivalent background
- Microsoft Office experience required (Outlook, Word, Excel, PowerPoint)
- Microsoft Office Projects experience preferred
- Visio experience preferred
- Effective communication skills both written and verbal
- Team oriented and the ability to remain flexible during stressful situations
- PMP Certification preferred
- Medicaid and Medicare experience preferred
24
CIB F&bm-business Change Manager Resume Examples & Samples
- Management of on/off boarding process
- Provision of technology: hardware, applications and market data
- Space planning: maintenance of floor plans, move management, physical access to floors
- Development of Business Resiliency Plans
- Controls: Physical Access to floors, Consecutive Leave Tracking, Recertification of applications
- Serve as a key partner in managing Consecutive Leave Tracking for F&BM globally and coordinating with the business and Corporate Finance
- Additional job scope includes providing support in driving the BSM agenda across CIB to ensure that effective business and process controls are maintained consistently across all businesses
- 3+ years of related experience
- Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure
25
Business Change Manager Resume Examples & Samples
- Project Management experience ideally in a non IT capacity, is essential to be successful in this demanding role
- Experience in Business Change projects
- Prince 2 Foundation or equivalent PM qualification
- Degree or equivalent demonstrable business experience
- Expert in the use of office tools including Word, Excel, Visio and PowerPoint
- Expert knowledge of Microsoft Project
- Use of SharePoint
- Able to communicate clearly to a non-Project Management audience
- Able to analyse and interpret business information
- Strong stakeholder management experience
- Able to manage and mitigate project and human escalations and conflicts
- Project Management experience in a Call Centre environment is desired
26
Business Change Manager Resume Examples & Samples
- Prepare the receiving organization for change with a focus on realizing business value and anchoring ownership, for one or more projects in Revenue Optimization scope
- Identify, analyze and execute organizational stakeholder engagement
- Assess and prioritize project stakeholder management activities, including analyzing impact and gaps through engagement with senior and middle management
- Drive detailed change impact assessment to secure business resources and support business readiness progress reporting during project delivery
27
Business Change Manager Resume Examples & Samples
- Prepare the receiving organisation for change with a focus on realising business value and anchoring ownership, for one or more projects in Simplification scope
- Identify, analyse and execute organisational stakeholder engagement
- Assess and prioritise project stakeholder management activities, including analysing impact and gaps through engagement with senior and middle management
28
Business Change Manager Resume Examples & Samples
- Must be a team player and actively promoting collaborative working with and through others
- Ability to influence others and move towards a common vision or goal
- Flexible and adaptable; able to work in ambiguous situations
- Previous experience of deploying a new expense application in a large organisation , would be of an advantage
- Training accreditation or qualification ie Prince 2
- Extensive Microsoft Office application experience including MS project
29
Business Change Manager Resume Examples & Samples
- Prior experience in Financial Services - Wealth Management, Private Banking, Asset Management or Capital Markets essential
- Business and Front Line experience of leading change across the project lifecycle, including analysis, design, development, testing and implementation. However, candidates with credible Project Management experience working in support functions (Compliance, Technology, Operations) within Financial Services will be considered
- Credible experience of successfully implemented projects in the financial services industry, preferably Private Banking
30
Business Change Manager Senior Resume Examples & Samples
- 8-10 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
- Prior process/project experience in the healthcare industry is required
- Pharmacy experience preferred and prior authorization experience preferred
- Strong pharmacy/healthcare operations experience preferred
31
CIB F&BM Business Change Manager Resume Examples & Samples
- Assistant Management
- Expense Management
- Management of on/off boarding, transfers in/out process
- Consecutive Leave tracking
- Provision of technology hardware, applications & market data
- Floor / Physical access (review and certification)
- Project Management liaison (i.e. technology upgrades, facility upgrades, summer intern onboarding)
- Act as a conduit to CIB & Corporate Real Estate teams; maintenance of floor plans, move management, review of cost allocations / cost centers
- Provide Business Continuity planning support (Call Trees and Disaster Recovery Site Testing)
- Enforce a dynamic control/compliance environment and continually mitigate risk in business processes
- Additional job scope includes providing guidance and support and driving the agenda in the following areas
- Ensure that effective business and process controls are maintained consistently across all businesses
- Participate in and, at times, help lead strategic initiatives and ad hoc projects within Business Support Management
- 3-5 years of related experience
- Customer service / Client facing experience is helpful
- Focus on Controls and mitigating Risk factors
32
Business Change Manager Resume Examples & Samples
- You must be able to travel 25% within the state of Virginia and attend meetings in Richmond. This position requires a reliable vehicle, current auto insurance and clean driving record (mileage, tolls reimbursed)
- You must be competent in MS Office suite to include Word, Outlook and Excel
- Direct working experience in health or managed care
- Knowledge of Medicaid, managed care and/or Medicare Experience working with new product launches
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Business Change Manager Resume Examples & Samples
- To be responsible for the delivery of effective change management, which includes the promotion of business vision, and maintaining the benefit framework that links project delivery to the achievement of business benefits for the CSI programme
- Identify and support any additional change managers, change agents,and support users required for projects or systems, supporting the development of appropriate change management plans for all ES projects withchange management requirements
- Deliver customer facing and internal change management activities to ensureongoing stakeholderand user engagement
- Work to resolve‘soft tensions’ between CSI, ES projects and the relevant business areas, flagging any potential issues to the Director of Payroll and Pensions and withinthe change team
- Liaise with the owners ofthe relevant plans for training,communications and stakeholder management to ensure that the CSI project change requirementsremain fully linked to and part ofthe overall process for change management across ES
- Experienced in project change,in particular with SAP, standard change management methodologies and change assurance
- Good working knowledge of industry-standard project management methodologies, SAP system structure, functionality and implementation approaches,together with a broad understanding of change management practices
- Strong organisational skills with excellentattention to detail
- Excellent interpersonal skills includingthe ability to influenceacross the organisation and externally and the confidence to represent BIS, including public speaking as necessary
- Good knowledge of standard change management methodologies and change assurance
- NHS Experience
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Business Change Manager Resume Examples & Samples
- Driving continuous improvement
- E2E LP process ownership and linking to the Global Process Owner
- Performance management and data
- Application of GSK standard change tools, including those contained within the GSK ADP toolkit
- Driving a standardised approach to change management across E2E LP organisation
- Building business change capability within the E2E LP organisation to facilitate the implementation of the standardised approach
- Work with GMS Communications Lead to build relevant engagement plans with supporting communication assets
- Working across boundaries with regional supply chains (RSC) and other functions
- Planning, organising and facilitating face-to-face E2E LP team meetings and other workshops as required (approximately 5-6 per year)
- Develop stakeholder engagement plans including E2E LP organisation and external stakeholders (sometimes included Kuehne & Nagel roles)
- Own and maintain a standard model for change management aligned to the E2E LP stage gate process
- Develop holistic business change plans with input from others for all activities that impact the E2E LP operating model
- Drive the delivery of the change plans and stakeholder activities for the E2E LP, tracking progress with all contributors
- Contribute to the development of maturity models / embed criteria to control the handover of business processes from project to business-as-usual (BAU)
- Drive engagement with Kuehne+Nagel project team members / leaders to enable joint ownership of change by GSK and KN where appropriate
- Defining interdependencies across service operations and Programme of change (internally and externally)
- Develop and benchmark impact of change internally and externally, using tools like VOC surveys and scorecards
- Lead and create change management champions with regional hubs to sponsor the partnership behaviors as we transform
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Business Change Manager AIM Chicago Resume Examples & Samples
- At least 5 years of process or project related experience in a healthcare related business or clinical setting
- Or any combination of education and experience which provides an equivalent background
- Demonstrated ability to manage multiple projects and work streams at the same time
- Demonstrated ability to work with diverse teams across a large enterprise
- Excellent writing and communication skills
- An advanced degree in health care, technology or business preferred
- Experience working with EMRs and related technologies would be a plus
- Familiarity with lean six sigma principles would be a plus
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Business Change Manager Resume Examples & Samples
- Understand programme goals in order to align and co-ordinate multiple projects
- Assist Business areas in analysing, understanding and documenting the changes required in line with Digital strategy
- Manage the people and process changes at all stages of project life cycles in order to successfully deliver the identified services into a production environment and a Business as Usual state
- Ensure the consideration of benefit realisation once project outputs completed and help to identify future change requirements
- Experience of working on (2 or more)
- Customer focused, digital marketing projects
- Multi-channel retail development projects
- People in retail - change management
- Implementation, development, improvement of Customer Contact Centres
- The use of customer data to improve retention and customer satisfaction
- Knowledge of web portal development, and experience of integrating social media in to the customer journey
- Knowledge of, and an on-going interest in emerging technologies and trends and the exploitation of such to deliver key business benefit
- Experience of liaising between the business units, technology teams and support teams
- Ability to work under pressure and deal with many tasks simultaneously
- Ability to work in a changing environment where ambiguity exists and judgement calls are required to determine the way forward
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
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Business Change Manager Resume Examples & Samples
- Managed care / health care industry experience strongly preferred
- Data analytics experience / skill set strongly preferred
- Ability to problem solve and build consensus / agreement among teams strongly preferred
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Business Change Manager Resume Examples & Samples
- Requires a BA/BS degree in a related field 3-5 years of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
- Strong project management skills and experience leading other project managers preferred
- Experience with dental products and terminology is highly preferred
- We currently have one opening for this position and level will be determined upon candidates’ skills, experience and education
- Eagan, MN work location is preferred, but not required
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Senior Business Change Manager Resume Examples & Samples
- Establishing the team as an area of expertise for AML/KYC and relevant processes
- Responsibility for the end to end process improvement lifecycle including management of implementation delivery
- Leading project/change meetings and working groups specific to your delivery objectives
- Actively assessing and managing risk; ensuring mitigating actions are in place, managed, and escalated where necessary
- Partnering with key stakeholders to ensure successful delivery of the change work-streams and be responsible for all levels of stakeholder engagement and expectation management
- Ensuring all relevant stakeholder engagement is secured and actively managed throughout the initiative’s lifecycle; preparing and delivering updates and progress reports
- Stakeholder and supplier management experience both internally and externally across the whole project life cycle
- Extensive experience in delivering business change through people, using a variety of mechanisms such as coaching, training, roadshows and a support framework
- An understanding of the banking industry and knowledge of AML and KYC processes
- Proven track record of delivering complex programmes/portfolios of change, relevant project management qualifications (desirable)
- Excellent planning, and written and verbal communication skills to produce quality reports and presentations to a high standard
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Business Change Manager Resume Examples & Samples
- Manages and works with the business and clients to achieve business readiness and successful transition of projects and programmes being rolled out to the business and external clients
- Ensures that the stability of the business and Products are maintained during the transition and whilst the change is embedded into the business and rolled out to clients
- Coordinates with business stakeholders, to understand and scope internal and external user training and support requirements
- Acts as the first point of contact for any project and programme business change activities within the organisation
- Works closely with the stakeholders and discuss the programme and projects and the impact on operational teams, and provide solutions to limit any potential disruption to the business and clients
- Manages Stakeholders by communicating with the Project Sponsor, Project Owner and the Project Board to keep them up to date with progress, issues and developments in the change activities of the project, to enable them to make informed decisions about the change approach and plan
- Collaborates with the Project Manager and other project teams to achieve the change management objectives
- Manage risks throughout change initiative by conducting risk analysis, impact assessments and developing mitigation plans for each project and programme
- Assessing training needs driven by the change, and planning when and how this will be implemented. This includes creating awareness of change by creating and implementing communication plans and strategy across the business
- Owns the delivery of all change management deliverables i.e: user guides and other training materials for the projects
- Organises and delivers training and running knowledge transfer workshops to appropriate teams
- Ensures that the training approach, training plan and its delivery meets stakeholder needs, minimises impact, and maximises the effective adoption of the change
- Defines the business benefits, identify and agree the change success indicators, and assess progress towards realisation and achievement of measured improvements in the operation of the business
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Business Change Manager Resume Examples & Samples
- Establish and maintain effective internal relationships with Finance Infrastructure and Global Finance Infrastructure Group business and IT Leads to ensure coordinated approach to key stakeholders and customers, and share stakeholder/customer feedback
- Team with Global Finance Infrastructure Group business and IT Leads (including AMS vendor) to manage and ensure
- Team with Global Finance Infrastructure Group Leaders to design and provide communication process for overall Global Finance Infrastructure Group performance metrics (including recommendations for dashboard presentation, SharePoint, Yammer and CHS posts, etc.)
- Team closely with Global Finance Infrastructure Group business and IT leaders to identify potential process improvement opportunities within the Global Finance Infrastructure Group overall
- Experience managing change management programs for financial systems operations
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Business Change Manager Resume Examples & Samples
- 5-8 years of process or project related experience that includes experience in successfully developing and managing projects; or any combination of education and experience, which would provide an equivalent background
- Proficiency in Microsoft Excel and Project strongly preferred
- Prior health insurance background in managed care arena strongly preferred
- Good communication skills with ability to lead & influence large multi-disciplined groups
- Prefer knowledge & understanding of professional and facility reimbursement methodologies utilized by commercial and government payers
- Prefer high-level familiarity of Central claims systems
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Business Change Manager Resume Examples & Samples
- You will help build and support the company's change network
- You will communicate information from a variety of sources through reporting via FACETS, newsletters, dashboards and presentations
- You promote benefits of function within region as well as throughout the company
- You will identify potential issues, project charge, and scope
- You are leading efforts to identify best practices
- You will have the opportunity to develop and design processes and systems that support business needs
- You will be conducting cost/benefit analyses
- Builds support for business change throughout the business unit
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Business Change Manager Resume Examples & Samples
- Proven strong leadership, project management and presentation (both written and verbal) skills required
- Mastery of Excel, Salesforce, PowerPoint and Word required
- Microsoft Project experience is a plus
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Business Change Manager Resume Examples & Samples
- To be the face of the program for the pan product Business Stakeholders
- To Impart training to business users for all new and existing functionalities and work as influencer with top to bottom business stakeholders
- To seek user feedback and work with program team to get it addressed
- To ensure business readiness is completed in a consistent and clear way
- To be accountable for LCT for each releases
- To be a key member of the programme team and provide a link into the business teams as being a trusted delivery advisor
- To ensure that the programme produces the required deliverables, to the required standard of quality and within the specified constraints of time and cost, and producing a result that achieves the benefits defined in the Business Case
- To direct detailed and complex analysis, investigation, research and evaluation of the business on a major change project
- To formulate and present recommendations based on analysis in order to influence the decisions of the project team and business management stakeholders
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Business Change Manager Resume Examples & Samples
- Product Launch or enhancement
- Services - Refers to a project pertaining to one of BNYM's investment services: TA, FA, Custody, Trustee, Depobank, etc
- Existing Business Enhancement: all those enhancements that pertain to existing clients
- Operational Support Enhancement: related to increase of efficiency or reducing manual workarounds
- Technology Enhancement: related to those enhancements required to support Client requests and wider Technology initiatives across the group
- Risk and Security Enhancements: developments that relate to all additional controls that minimise risk and increase security
- Regulatory - Refers to an enhancement that is being driven by directives from country or European legal authorities
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Business Change Manager Resume Examples & Samples
- Managed care or healthcare insurance experience is required
- 3-5+ years’ experience in provider relations or provider network is strongly preferred
- Strong communication and presentation skills preferred
- Experience drafting external communication materials preferred
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Business Change Manager Resume Examples & Samples
- Advanced knowledge of change management skills and use of project management practices, methodologies and tools e.g. PROSCI and PRINCE2
- Ability to liaise with all levels of internal and external stakeholders
- Relationship, influencing and negotiation skills
- Outstanding communication skills both written and verbal
- Ability to facilitate outcomes within the business using influencing and negotiation skills
- Resilient, self-driven & emotionally intelligent
- 6+ years of experience in a Change Management role (preferred) and leading complex transformation / behavioural change programme
- Senior stakeholder management experience
- Ability to manage build and maintain relationships across a number of stakeholder groups
- Relevant experience in adopting and following a methodology / framework
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Business Change Manager Resume Examples & Samples
- General knowledge of SQL and SAS
- Requires a quick thinker with excellent problem solving skills
- Requires a person willing to work thru a project with minimal support using business rational to solution
- Requires excellent communication, analytical, and organizational skills required
- Healthcare experience strongly preferred but not required
- Client management experience strongly preferred
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Business Change Manager Resume Examples & Samples
- Support Business Transition & Change projects to implement best of Wealth Management services
- Own end to end ownership of change management deliverables from conceptualization to execution
- Identify key stakeholders and manage them effectively and professionally
- Develop a communication plan and collateral tailored for different sets of audiences
- Deliver Change Impact Assessment for a large program and recommend suitable action items for all negative impacts identified
- Build relationships and liaise with external and internal service providers for delivering program collateral including videos, etc. and select preferred suppliers to ensure efficiency and economical delivery
- Deliver basic project management deliverables including defining detailed scope, budget, resources, timelines and other success factors, KPIs for a typical project and team
- Present status updates including risks, issues, dependencies in appropriate forums and provide guidance to projects on mitigation
- Ensure project documents and other reports adhere to audit requirements of UBS and ensure compliance at all times
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Senior Business Change Manager Resume Examples & Samples
- Capability to interact with senior internal and external stakeholders, understanding that inputs and advice can underpin financial and business decision-making
- Ability to manage and push-back to clients appropriately and at senior levels
- Ability to distil and communicate complex technical issues within a broader business and commercial framework
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Business Change Manager Resume Examples & Samples
- Provide high level project management and leadership for Consumer Operations function - raising profile of risks/opportunities and ensuring that solutions are agreed that work well for our customers
- Implement Project / Programme Management / Change management methodology and toolsets
- Drive implementation of cross-functional complex change in Consumer Ops (including Customer Services, Billing and Provisioning)
- Work in conjunction with Functional leaders, Business Analysts and UAT/Business Readiness teams to ensure changes are understood, documented and delivered with high efficiency
- Mitigation of any challenges to the customer experience or the processes within a support model
- Management of the end to end life cycle of major projects/change to ensure that all requirements are delivered and are fit for purpose for our customers
- Capable of working with cross business functions
- Understanding of the working and support teams in Consumer Operations
- Methodical and well organised
- High standard of written and verbal communications
- Risk and Issues identification – and the ability to facilitate solutions
- Self motivating
- Prince 2 or Project Management Skills beneficial
- MS Application skills incl MS Project beneficial
- Process / Operational Experience
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Business Change Manager Resume Examples & Samples
- Supporting requirements gathering and scoping
- High level and function specific change impact analysis
- Identification and engagement of key stakeholders
- Identification and development of communications needs in conjunction with the communications team
- Identification of training needs in conjunction with the training team
- Undertaking Business Readiness Assessments and ensuring concerns are addressed
- Engaging functions in User Acceptance Testing
- Identifying first use, supporting the development of deployment and adoption plans
- Handover of the capability into business as usual
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Business Change Manager Resume Examples & Samples
- Partner with leaders across Global Enterprise Operations, Corporate Functions and Markets to define the change needed to deliver the Transformations
- Lead the development of an integrated Change & Communications plan (training, engagement sessions, communication etc.) that can be adapted and deployed by markets
- Lead the creation of a suite of tools that markets can use to drive readiness and the change
- Define SLAs and other metrics to monitor the effectiveness of the change plans and to determine the readiness of each market
- Deploy M&E (Measurement and Evaluation) approach to give Diageo leadership visibility of progress and risks
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Business Change Manager Resume Examples & Samples
- 5-8 years (8-10 years for the Sr. level) of process or project related experience that includes experience in successfully developing and managing projects with fairly significant operating budget and knowledge of process redesign; or any combination of education and experience, which would provide an equivalent background
- Healthcare IT experience a definite plus
- Strong clinical background preferred
- Complex project management experience
- An understanding of data structures, interfaces and integration of IT systems and modules, whether it be lab interfaces, EMR’s or other clinical lines/products
- QA & UAT testing experience
- Ability to not only lead a project, but lead meetings to drive decisions
- Six Sigma and/or Lean Certification a plus
