Auto Finance Manager Resume Samples

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D Wunsch

Diana

Wunsch

66090 Macejkovic Light

Philadelphia

+1 (555) 260 7355

66090 Macejkovic Light

Philadelphia

Phone

p +1 (555) 260 7355

Experience Experience

Houston, TX

Finance Manager / Q Auto

Houston, TX

Lesch Inc

Houston, TX

Finance Manager / Q Auto

Assist in closing sales on vehicles & back end products
Processes contracts for submission to financial institutions
Facilitates direct customer vehicle purchases
Submits requests for lien payoffs
Desk/Structure Deal
Prepares deals for shared service center posting
Reconcile schedules

Chicago, IL

Risk Manager, Auto Finance Group

Chicago, IL

Tillman and Sons

Chicago, IL

Risk Manager, Auto Finance Group

Partners with business VPs, Market Managers, Sales Managers, in management of the portfolio and conducts quarterly reviews
Mentors & Develops RM Team and supports learning programs
Pursues a Personal Development Plan designed to achieve career objectives
Coaches & Counsels Account Managers on risk
Influences portfolio quality through strategic assessment and management
Represents Bank and Risk Management in marketplace and with clients e.g. attend functions, visit clients to the extent possible
Monitors Portfolio Trends (BRR, Delinquent & NAL, Watchlist (i.e. Classification & Strategy)

present

Philadelphia, PA

Secondary Finance Manager / Q Auto

Philadelphia, PA

Von-Ward

present

Philadelphia, PA

Secondary Finance Manager / Q Auto

present

Manage the dealerships CRM, implement processes and work flows
Recruit, hire, train, manage & develop Q Product Specialists
Provide feedback & potential solutions on existing process/work flows in order to increase Q efficiency and execution
Other duties to be determined by management
Develop Associates to fuel rapid Q auto growth
Train and develop staff
Proven track record in the automotive industry as a GSM/F&I Manager

Education Education

Bachelor’s Degree in Risk Involved

Kaplan University

Bachelor’s Degree in Risk Involved

Skills Skills

Strong experience with designing and delivering highly technical and complex large-scale products
Ability to influence stakeholders with diverse points of view
BS or MS in Business Management, Marketing, or comparable field of study
Commitment and self-motivation suitable to a start-up team
Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms
Structured thinker, effective communicator with excellent written communication skills
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Ability to influence people at all levels across a broad variety of job functions
Familiarity with the business services and offerings associated with Chase
Experience with bringing together cross functional teams and leading execution in an agile delivery model

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2 Auto Finance Manager resume templates

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Associate Account Manager, Auto Finance Resume Examples & Samples

Supports RBC clients and Account Management Team by fulfilling client’s non-lending, financial needs & refers more complex, high value, high potential opportunities to other members of the sales team, including specialized sales
Primary coordinator for client’s non-lending post-sales service and support requirements, utilizing service partners as appropriate and optimal
Acts as primary contact and/or coordinator for client problem resolution, escalating where appropriate and ensuring client issues are resolved in a satisfactory manner
Establishes key service and support relationship with client, participating in client relationship reviews assisting with the development and delivery of the client strategy to meet client needs, with emphasis on cash management, investment and other operational banking needs of the client
Primary liaison to Business Service Centre for account operating issues relating to the non-lending services of the client
Primary contact for opening of Business Deposit Account (for assigned relationship managed clients), following procedures relative to account opening process, fraud prevention, custody, anti-money laundering, etc. Opportunity spots and cross-sells other cash management products during the client contact
Primary contact and coordinator for the on boarding initiatives of new relationship managed clients to RBC
Primary responsibility for coordinating the set-up and maintenance of all current accounts, including Centralized Banking Arrangements/COB arrangements
Responsible for completion (unless prepared by the Service Advisory Team) and execution of client compensation and profitability reviews for non-lending services
Meets clients’ financial needs by executing defined customer segment activities
Possesses knowledge of complex work processes and applies a range of established procedures and processes to meet multiple client needs
Adheres to operational and credit risk policies
Assist Account Management with the identification, preparation and delivery of information packages to client (generally, product information)
Builds relationships and works with personal banking colleagues to enhance skill and partnership in meeting needs of business clients
Personal accountability to individual learning & self-development
Knowledge of broad array of RBFG's financial products/services and delivery channels
Knowledge of industry and local markets
Knowledge of sales routines and negotiating
Demonstrated sales and service experience required

Team Lead Audit Manager Chase Auto Finance Resume Examples & Samples

Continue to strengthen and manage relationships with senior Auto Finance business leaders and related control groups
Work with stakeholders in a consulting role to add value and address unresolved issues
Articulate complex issues and themes to senior level stakeholders
Manage relationships and field requests from U.S. Regulators such as the OCC and CFPB
Present to relevant Committees including Risk Committees
Monitor key risk indicators, significant change activities and escalate emerging issues to senior management in a timely fashion
Set standards for efficient and achievable management of resources, schedules and budgets
Hold their team accountable for high quality work and within budget
Provide direction to their team regarding scope and execution
Support and develop their team, including active coaching of less experienced auditors
Conduct annual performance appraisals for their team and provide ongoing feedback
Drive plan creation and changes based on changing business risk profile
Stay up-to-date with evolving industry and regulatory changes impacting the business
Bachelor's degree in Finance, Economics, Accounting, or other quantitative discipline. An MBA degree and/or professional certification, such as CPA, CIA or CISA are a plus
Minimum of 10+ years of audit and/or auto finance experience, including roles as a project lead
Working understanding of operational risks and related controls
Works well individually, and in teams, shares information, supports colleagues and encourages participation
Strong team player, able to multi-task and work under pressure in a dynamic business environment
Strong skills in time management, problem solving, written and oral communication
Strong communication and interpersonal skills required with ability to present complex and sensitive issues to senior management
Strong analytical skills particularly in regard to assessing the probability and impact of a control weakness
Proven ability and desire to learn quickly, be flexible, and think strategically
Proven ability to be able to multi task, complete projects on time and on budget, and be able to adapt to changing priorities
Enthusiastic, self motivated, effective under pressure
Be prepared to travel to business locations domestically (15 - 25%)

Regional Credit Manager Auto Finance Resume Examples & Samples

Regional and National Policy Development
Asset Quality management on a regional and national level
Adherence to Fair Lending and legal compliance requirements
Efficiency control and unit cost management
Partner with Regional Sales Management with originations generation
Customer and Employee Satisfaction
Regional and national risk strategy development
Develop Key Performance Measurements on a national level and develop regional strategies to achieve targeted performance levels
Develop MIS and statistical tools to measure national and regional strategic initiative implementation
Partner with Asset Quality, Collections, Sales and Marketing Managers in Loan Loss forecasting and developing strategies to improve Asset Quality on a national and regional level
Partner with Asset Quality, Sales, and Marketing in all development and implementation initiatives relating to policy, process and product improvements
Represent CAF and participate as a value-added role on Credit-related management teams, both internal and external to Chase (i.e. Credit Scoring Development teams, Best practice teams )
Lead and participate on a CAF/Chase sponsored Six Sigma project through all phases of the DMAICC process
Build and maintain strong external relationships with dealers and dealer groups
Build credit staff and culture that supports asset quality, sales and dealer relationships
BS Degree in Finance or 5 years Indirect Auto Industry Experience
7 to 10 years Credit Experience
10 years Management Experience
Advanced knowledge of the automotive finance business
Strong knowledge of federal regulations and Fair Lending Laws
Proficiency in financial statement analysis
Thorough understanding of CAF's policies and procedures
Familiarity with all functions within the regional offices
Superior verbal and written communication skills
Ability to interact with all levels or management, internal and external to Chase
Strong selling and negotiation skills
Experience in budgeting, accounting, or expense management
Ability to handle multiple projects concurrently
PC skills and knowledge of various software applications

Strategy Manager Auto Finance Resume Examples & Samples

10-15 years professional experience
Consulting background or proven capabilities in strategic planning and strategy development
Proven experience in cross functional leadership and development of frameworks that lead

Project Manager Iii Auto Finance Worth, Tx Resume Examples & Samples

Clearly communicate project scope and details to senior executives as well as project team and stakeholders
Facilitate project tracking and required reporting
Actively manage project risks and issues to properly identify escalate and drive to resolution
Deliver weekly progress updates to senior leadership
Lead business resources to deliver projects on time and with quality
Minimum 6-10+ years of project management involving complex business, operations and technology delivery
Auto Finance experience a plus
Experience in delivery of large scale IT focused projects
Strong understanding of business relationships, business requirements, IT requirements, technical solutions, test strategy/approach plans and test plans
Strong relationship management skills
Strong analytical skills, leadership skills, communication skills, SharePoint and writing skills
Knowledge of Microsoft Office products such as Word, Excel (Vlookups, Pivot Tables), Access, Project and PowerPoint

National Consumer Finance Auto Sales & Major Accounts Manager Resume Examples & Samples

The position will develop the Sales Playbook, including the sales process design and implementation
Management of both field & in-house sales people
Establishes, directs, and oversees Major Accounts business goals, coverage and objectives of multiple regions within the Auto product line
Maintains a competitive position in the marketplace by developing and implementing sales and marketing strategies and objectives for designated territories and monitoring competition in order to maximize market share and profits while minimizing risk
Execute on dealer segmentation, sales and marketing strategies
Provides assistance and guidance to the NCF Field Dealer Relationship Managers for the Auto product line
Designs and manages in-house dealer sales and contract servicing team
Keeps informed of any changes in the industry and government regulations concerning consumer lending, participates in professional organizations and functions, and ascertains any information about future trends in the industry
Assigns goals and performance expectations to staff. Monitors performance and provides feedback, coaching, guidance and, if necessary, counseling and discipline
Assists Direct Lending Division in corporate relationship building and strategic partnerships
Collaborates with Dealer Financial Services in targeting and servicing the entire needs of the Major Accounts
Develops and maintains dealer value reports
Bachelor’s Degree in Business Administration
Master’s/Advanced Degree
Years of functional/professional experience +10 years of Sales Management experience, specializing in indirect lending
Years of supervisory or managerial experience +7 years supervisory experience
Consumer Direct Lending programs
Proven sales management and marketing skills
Prior experience in managing people and processes
Ability to manage multiple tasks simultaneously
Thorough knowledge of product line assigned including sales, marketing and/or operational aspects
Complete understanding of product planning, financial analysis, and market research

Risk Manager, Auto Finance Group Resume Examples & Samples

Influences portfolio quality through strategic assessment and management
Approves/Recommends/Amends Risk Strategies & Transaction Requests within Delegated Lending Limits,meeting agreed timelines
Coaches & Counsels Account Managers on risk
Identifies Risk issues and takes proactive action i.e. within designated portfolio by segment. Keeps up-to-date on economic trends for a designated geographic area
Monitors Portfolio Trends (BRR, Delinquent & NAL, Watchlist (i.e. Classification & Strategy)
Stays abreast of Credit Administration & Compliance Trends (Expired Credits, Out of Order Margins/Covenants/EWS/Reporting and Security) through enquiry of business partners, recommends course of action on specific accounts and assists business partners with action to correct any unsatisfactory situations
Influences Pricing of Credit to meet target fees/spreads/returns (NIACC)
Represents Bank and Risk Management in marketplace and with clients e.g. attend functions, visit clients to the extent possible
Mentors & Develops RM Team and supports learning programs
Leads/Participates in RM Projects, task forces, committees, special assignments
Partners with business VPs, Market Managers, Sales Managers, in management of the portfolio and conducts quarterly reviews
Identifies and refers Lending & Non-lending opportunities
Understands and adheres to RBCFG Compliance requirements (Code of Conduct, Customer & Employee Privacy, Bank Act, Competition Act, and Securities Act). Ensures client & employee information, both electronic and paper based, is kept confidential and protected at all times
Pursues a Personal Development Plan designed to achieve career objectives
Minimum 5 - 7 years banking experience, with at least 2 - 3 years experience as a Commercial Account Manager
An undergraduate degree
Communication & Coaching – Listening, Understanding & Responding; Impact & Influence; Information Seeking; Consulting Orientation; Identifying Business Opportunities
Initiative – Achievement Motivation; Commitment to Continuous Learning
Teamwork & Cooperation – Building Partnerships with Stakeholders; Adaptability; Knowledge Transfer; Relationship Building
Thinking – Analytical Thinking; Breakthrough Thinking; Conceptual Thinking; Strategic Business Sense
Strong Risk assessment & analysis skills

Ccb-risk Auto Finance Program Manager Resume Examples & Samples

5+ years professional experience, including 3+ years of project management or project support experience in the financial services industry
Experiences with formal process improvement
Knowledge of PMO functions from organization, management reporting and execution perspective
Strong knowledge of key compliance, regulatory & control, IT risk, legal and risk operational requirements and challenges
Ability to use business judgment to guide analysis, draw implications from analysis, and synthesize into clear communications, and successfully operate in a matrixed environment using multiple influencing tactics to get results
Proficiency with standard project management applications, including MS Excel, MS PowerPoint, Visio, and SharePoint

Ccb-risk-auto Finance Core Modeling Manager Resume Examples & Samples

Work with a team of decision science professionals to develop best-in-class core risk and profitability models and decision support tools for all aspects of credit risk decision points across life-cycle of customers
Ensure that all risk models are in compliance with regulatory requirements and the Firm-wide model risk policy
Provide insights derived from the models and modeling exercise to support business strategies
MS or PhD degree in Statistics, Economics/Econometrics, Applied Economics, Decision Science, Operations Research, Mathematics (or equivalent quantitative field)
A minimum of 7 years of hand-on modeling experience for masters (5-years for PhD). Experience in credit modeling across various consumer products as well as risk management and Business Insights in banking is required
Outstanding analytical, interpretive and problem solving skills, which will require the ability to synthesize /analyze diverse information and develop strategy recommendations from observed outcomes
Previous experience to support regulatory examinations and internal audits is preferred
Strong written and oral communication skills to clearly present analytical findings and influence across all levels of the organization
Proficient in the following applications: Microsoft Word, Excel, and PowerPoint, SAS and SQL with experience in UNIX and relational database knowledge

Portfolio Manager, RBC Auto Finance Resume Examples & Samples

Schedules and completes annual financial analysis and dealer credit reviews and submits for approval
Confirms compliance with established policies and procedures
Investigating and addressing adverse conditions (e.g., inaccurate/questionable financial statement entries, poor performance) and modify monitoring techniques to fit the circumstances
Recognizes dealer risk situations and recommends appropriate actions to mitigate RBC exposure including recommendations to improve credit enhancements
Identifying additional business opportunities
Supports the CAM, where appropriate, to identify and structure new business opportunities
Escalates any dealer wholesale risk exposure to management, and reviews significant anomalies or "red flags" identified through ongoing monitoring of account performance and operating trends
Commercial financial services experience
Aptitude for financial statement analysis and identifying inconsistencies and risk exposure
Proficient in intermediate MS applications (Word, Excel, Access and PowerPoint)
Business, Accounting, Finance education

Credit Manager, Auto Finance Resume Examples & Samples

Manages the lending process, providing high level review of credit package/presentation received by RM
Analyze credit data to determine the degree of risk involved in extending credit
Make decisions to approve or deny the extension of credit within assigned authority established by senior management and state/federal laws; Recommends action outside of authority level
Maintain a working knowledge of all current underwriting guidelines, federal and state lending laws and have the ability to comprehensively explain all to others within and outside the organization to ensure department objectives are met
Responsible for the management of the Credit Analyst(s) and their overall performance; Accomplishes results by communicating job expectations, planning, monitoring and appraising job results
Organizes daily/weekly/monthly/annual work-flows to ensure that work follow-ups for reviews is prioritized in the most effective manner in the best interests of the customer relationships, the Company’s needs and the Relationship Managers relationships with the customer
Analyze data by performing credit reviews of existing accounts; assess for credit worthiness of new and existing accounts and effectively and quickly communicate any areas of concern with Sr. management and be available to discuss as necessary
Perform responsibilities of reviewing and maintaining inventory audit schedules
Bring audit discrepancies to the attention of Sr. Management
Interface with Sr. Management and Legal (inside and/or outside counsel) to communicate discovery of default or client fraud
Responsible for properly documenting all decisions to ensure each file meets the company’s credit quality criteria and product guidelines
Maintain compliance with all company policies and procedures
Proven record and extensive background in lending, incuding 3 years in Automotive industry
A Bachelor’s degree from an accredited university is required with focus in Finance, Economic, Mathematics or related field of study is required
MBA from an accredited business school is preferred

Finance Manager / Q Auto Resume Examples & Samples

Excellent verbal & written communication skills
Strong analytical and organizational skill sets
Supervisory experience of commissioned sales teams
Ability to multi-task in a fast paced sales environment
ADP/CDK Experience a PLUS
Processes contracts for submission to financial institutions
Submits requests for lien payoffs
Menu Presentation
Strong organizational skills & attention to detail
Develop Associates to fuel rapid Q auto growth

Secondary Finance Manager / Q Auto Resume Examples & Samples

Experience with Finance/F&I in a traditional automotive setting
Strong Computer & Phone Skills (ADP, E Lead CRM)
Ability to teach, train and develop a team of Product Specialist
Secondary Finance experience
E Lead and Dealer-Track experience a PLUS
Recruit, hire, train, manage & develop Q Product Specialists
Facilitates direct customer vehicle purchases
Prepares deals for shared service center posting
Reconcile schedules
Desk/Structure Deal
Proven track record in the automotive industry as a GSM/F&I Manager
Train and develop staff
Work with Product Specialists & our guests to provide an amazing shopping experience
Assist in closing sales on vehicles & back end products
Manage the dealerships CRM, implement processes and work flows
Provide feedback & potential solutions on existing process/work flows in order to increase Q efficiency and execution

Manager, Sales Support, Auto Finance Resume Examples & Samples

Accountable for achieving business goals and leadership of team of up to 5 associates within the Sales Support Team
Provide continuous feedback and coaching to improve and maintain high quality effectiveness and efficiencies
Prepare and deliver performance reviews for direct reports
Share in the accountability for a business level function of the Sales Support team
Support RSM and DRM Efforts to execute market strategies to strengthen dealer relationships and manage the sale of commercial products
Ensure timely administrative responsibilities of time cards, team meetings, CBT trainings, etc
Define and measure performance metrics and clearly communicate them to team
Execute dealership sales and service initiatives as assigned by managing and monitoring the making of outbound calls in support of company regional market strategy, special initiatives and campaigns
Act as primary provider of customer service to dealers and other external parties by maintaining coverage of ACS customer service line and website inquiries
Maintain and execute ACS Sales Support procedures and processes by managing sales support employees to expected goals and objectives
Work with appropriate ACS leadership on all escalated service requests. Ensure completion and resolution of problems and issues
Act as liason between Sales, Operations, and Credit functions to ensure cohesive team environment working together toward a common goal
2 years of experience in people management
2 years of experience working in financial services or a sales environment
5 years of experience working in customer service/call center environment
Bachelor’s Degree
5 years of experience in People Management
Financial Services or Auto Finance industry experience
Experience in Process Management
Experience with reporting and reporting tools
Lean, Six Sigma

VP Digital Auto Finance Product Manager Resume Examples & Samples

Serve as an Agile product owner of the Chase Auto Direct application and Onboarding, as well as Auto Finance Online Servicing Capabilities
Work with development teams to create feature requirements, prioritize backlog , review progress, and understand impediments
Recommend implementation roadmap to incrementally deliver new functionality to the customers in an Agile manner, while gradually building on the foundation to deliver more sophisticated capabilities through a customer centric approach and innovation
Assess technical implementation options in terms of cost vs customer and business value
Track and monitor industry developments and how it impacts Chase and Chase products, new technologies that can be leveraged
Identify existing gaps, optimizations and future opportunities for the product and capabilities needed for effective operationalization of the product
Engage closely with the engineering and cross-functional stakeholders to define a roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those
Provide clear vision and scope documentation, use cases, workflows, wire-frames, design and product requirements, and other materials as needed to support technical design and development
Engage closely with and oversee testing and production validation efforts by IT testing partners
Responsible for driving plans to execution, deployment, and refinement
Manage cross-impacted initiatives and stakeholder communications to ensure business needs are met
Set and manage expectations through effective written and oral communications
Work closely with business and technology teams in developing a cohesive digital auto finance strategy that delivers the best products for our customers
Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term
Establish and maintain strong controls practices and support external evaluations
Build and present executive product updates
8+ years of product owner or product manager experience as well as record of individual technical achievement
Strong experience with designing and delivering highly technical and complex large-scale products
Expertise in defining and building out product roadmap
Experience with bringing together cross functional teams and leading execution in an agile delivery model
Ability to influence stakeholders with diverse points of view
Structured thinker, effective communicator with excellent written communication skills
Ability to prioritize projects and efforts according to business need and industry trends
Familiarity with the business services and offerings associated with Chase
Ability to influence people at all levels across a broad variety of job functions
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Commitment and self-motivation suitable to a start-up team
BS or MS in Business Management, Marketing, or comparable field of study
Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms
Experience with agile product development techniques and continuous integration philosophies and practices for speed to market

Auto Finance Program Manager Resume Examples & Samples

Experience planning and managing significant change within a corporate environment while operating at all levels within the organization
Strong attention to detail and accuracy
Excellent written and verbal presentation skills, including advanced knowledge of MS PowerPoint
Excellent analytic and reporting capabilities, including advanced knowledge of MS Access and MS Excel
Ability to be a leader and manage projects with limited to moderate oversight
Ability to multi-task and make informed decisions in a rapidly changing environment
Highly effective networking and relationship building skills
Experience supporting a product management vertical (experience in the Auto industry a plus)
In depth understanding of financial analysis, market analysis, business planning and risk management
Proven ability to manage complex stakeholder expectations

Business Development Manager Auto Finance Resume Examples & Samples

Identify prospects by data mining with a focus on opportunities between$ 5-15M
Establish relationships with CCAP DRMs/FCA personnel
Support Go to Market Meetings
Prepare term sheets/presentations in support of targeted dealer solicitation
Evaluate the credit worthiness of prospects by analyzing dealer cash flows and performance ratios
Conduct in person dealer meetings in support of the departments growth strategy
Effectively schedule administrative duties with on-sight dealer solicitations
Act as primary liaison with our insurance Provier< Riskpoint
Manage the holistic on-boarding process from term sheet to acquisition
At least 3 years of relevant sales & credit experience is required
Must Ability to multi task and iimplement and interpret policies
A Bachelors or equivalent is required
Must be a strategic thinker, with the ability to multi task and prioritize

Project Manager, Auto Finance Resume Examples & Samples

Oversee the Automotive Finance Strategic Priorities Program in a project management function which manages and/or supports 10+ multi-disciplinary projects in prime retail, near prime retail and commercial delivery channel. This involves working closely with key stakeholders to plan and secure resources; define, document and maintain implementation activities and timing; develop detailed project plans, and continually review these plans for potential overlaps or intersections with competing activities; secure consensus and alignment from project team members and senior management, as well as maintain in-depth knowledge of the projects’ financials
Take ownership of and provide strong project management leadership by ensuring project meetings are established and effective, motivating the project teams, and maintaining momentum of the projects against a background of changing and occasionally conflicting priorities. Timely completion of project status reports and communicating these statuses to the numerous stakeholders
Manage the day-to-day working relationships within Automotive Finance and with our partners, including but not limited to Human Resources, Finance, Employee Relations, IT&S, Commercial Banking, and Shared Services Group, through the coordination of work activity tied to approved business cases. This also includes tracking and managing all funding requests, project tracking & reporting and providing these to our partners as required
Maintain thorough and complete project working files for retention and project audit purposes and undertake post project implementation reviews for constructive project team input for continuous process improvement
Strong Microsoft Project (or other as applicable), Excel, Word and PowerPoint skills, and ability to construct and manipulate complex spreadsheets
Proven analytical skills and attention to detail
Ability to communicate effectively across various levels of management
Strong team player with the ability to work in a large, collaborative team setting under time pressure
Self-starting, results oriented and highly motivated individual in order to initiate activities and develop supporting plans in support of the successful delivery of the projects as planned
Excellent interpersonal, communication and negotiation skills are a requirement in order to manage the multi-faceted aspects of the program
Excellent time management, project management and organizational skills, capable of planning and scheduling resources to optimize working sessions and project meetings
Superior oral and written communication and presentation skills in dealing with all levels of management
Expert ability to balance competing or conflicting goals of various departments/stakeholders
Strong influencing skills and negotiation skills are also critical