Auto Damage Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the auto damage job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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O Sanford

Orin

Sanford

81286 Elenor Tunnel

New York

+1 (555) 450 0189

81286 Elenor Tunnel

New York

Phone

p +1 (555) 450 0189

Experience Experience

San Francisco, CA

Auto Physical Damage Claims Adjuster

San Francisco, CA

Gerlach-Terry

San Francisco, CA

Auto Physical Damage Claims Adjuster

Create computerized estimates using the latest technology, company car, laptop, and digital camera in a fast-paced, paperless environment
Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions
Controls and manages claims-related expenses; determines and executes plans of action to resolution, including the avoidance/minimization of litigation
Complete quality investigations by gathering all pertinent information (recorded statements, review of police and medical reports, photographs and appraisals/estimates of damages, etc.)
Works with and actively monitors and manages defense counsel
Applies facts, as determined by contacts and investigation, to the law of a particular jurisdiction to properly evaluate exposure
Establishes indemnity and expense reserves as the claim transpires

New York, NY

Auto Physical Damage Business Analyst

New York, NY

Eichmann-Marvin

New York, NY

Auto Physical Damage Business Analyst

Collects operational, product and financial data; conducts research and performs more complex analysis. Determines possible implications, trends or patterns to provide insight to decision-makers
Reviews and analyzes business unit’s reports to identify root causes and implement improvements. Creates specifications to construct forecasts and models based on business data and knowledge of business processes. Contributes to cost and benefit analysis
Makes recommendations for actions and solutions for review by management. Supports findings and rationales with solid data, research and analysis
Diagrams and evaluates existing processes and develops metrics and analysis data for process measurement. Analyzes, designs and redesigns business processes of moderate to higher complexity
Conducts primary and secondary research to identify industry best practices
May participate in larger projects or lead projects of smaller scope and/or lower complexity
Conducts independent, objective file audits through a systemic, disciplined approach in accordance to standard operating procedures and provides immediate feedback to the business disciplines key stakeholders

present

Boston, MA

Assistant VP, Auto Physical Damage Claims

Boston, MA

Harber Group

present

Boston, MA

Assistant VP, Auto Physical Damage Claims

present

Responsible for successful execution of the APD claims process within their operations to meet APD operations loss, expense, staffing, customer service and employee goals
Participates in the annual planning process, LMS and continuous improvement initiatives
In partnership with HR, attracts and develops key talent to improve the overall effectiveness of the claims operation. Focus on development of Claims Manager population and high potential subordinates
Develops and implements strategic operational initiatives towards reaching Claims and USCM long-term goals. Reviews escalations, complaints and other KPIs to identify trends and root causes. Develops action plans to address systemic issues
Engages a broad group of stakeholders including but not limited to: Product, HR, Finance, Analytics, Technology, Compliance, Integration and Strategy teams to understand gaps and opportunities across the wider APD field organization
Participates in the annual planning process, LMS and continuous improvement initiatives. Provides field context and support for HO stakeholder groups regarding initiatives that may impact the organization
Collaborate with senior leaders to create business plans that align to organizational strategies; develop the operations talent pool; develop and implement plans that improve operational effectiveness

Education Education

Bachelor’s Degree in Related Area

University of Cincinnati

Bachelor’s Degree in Related Area

Skills Skills

Demonstrate proficiency in file audits to agreed standard of efficient claims quality
Demonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet
Demonstrate a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors
Strong negotiation skills
Demonstrate the capability of consistently handling aggregate file exposures of at least $2,500
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Demonstrate professional oral and written communication skills
Ability to resolve conflicts and empathize with customers is critical
Successfully completes Claim Representative trainee program, or equivalent external training program
For claims involving injuries, have a general understanding of how to review, evaluate, and negotiate injury claims

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Claim Rep Auto Damage Spec Resume Examples & Samples

Analyze and apply policy conditions, provisions, exclusions and endorsements pertinent to various auto damage claims, recognizing jurisdictional nuances
Verify and evaluate liability and damages within jurisdictional regulations, reviewing appropriate records and documentation and conducting next tier investigation if necessary
Establish indemnity and expense incurreds timely and update throughout the claim as appropriate, ultimately leading to the appropriate payment on each claim using approved tools and resources
Develop and continually update a plan of action, documenting claim file activities in a clear and concise manner to bring claim to a timely resolution, managing file inventory through maintenance of an effective diary system
Negotiate adverse subrogation recoveries with carriers, other responsible party(s), and other legal representatives or attorneys on liability and/or damages, including but not limited to : labor rate, replacement labor times, repair labor, alternative parts usage, customary or special discounts, betterment, paint allowances, material costs, sublet repairs, total loss actual cash value evaluations, maximization of salvage recovery, rental, mitigation and control of charges and expenses, appropriateness of titling decisions, taxes and fees, deductible application, calculation errors and incidental expenses
Prepare and document accurate vehicle/equipment damage appraisals according to applicable regulatory and company guidelines, and electronically audit vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software received directly from shops or from other carriers
Collaborate and communicate with internal claim partners to determine the most appropriate outcome, providing new facts as they become available and an analysis of their impact on the liability and settlement options
Professionally communicate and provide exceptional service to other carriers and internal customers appropriately considering information that may be personal and/or confidential and fulfilling Special Account Considerations instructions
Achieve and maintain appropriate technical expertise, certifications and regulatory required licenses through successful completion of company and industry classes and training to ensure compliance with all insurance department regulations and applicable laws
Provide operational intelligence to Travelers business partners through accurate data reporting
Develop and deliver training sessions on technical areas or frequently asked questions as requested
Support other parts of auto Line of Business such as Auto Blend or Appraisal Estimate Review when needed
Occasional overnight travel for training as needed

Assistant VP, Auto Physical Damage Claims Resume Examples & Samples

Responsible for successful execution of the APD claims process within their operations to meet APD operations loss, expense, staffing, customer service and employee goals
Accountable for quality control results for assigned offices to include market conduct exams and internal audits. Identifies gaps and variances within operations and employs root cause problem solving to address. Develops, communicates and successfully executes on plans to close gaps
Participates in the annual planning process, LMS and continuous improvement initiatives
In partnership with HR, attracts and develops key talent to improve the overall effectiveness of the claims operation. Focus on development of Claims Manager population and high potential subordinates
Mobilizes resources, gains stakeholder support, and drives initiatives to close gaps/variances across larger APD field org. Accountable for team development of staffing and capacity strategies for all lines of APD field org
Develops and implements strategic operational initiatives towards reaching Claims and USCM long-term goals. Reviews escalations, complaints and other KPIs to identify trends and root causes. Develops action plans to address systemic issues
Engages a broad group of stakeholders including but not limited to: Product, HR, Finance, Analytics, Technology, Compliance, Integration and Strategy teams to understand gaps and opportunities across the wider APD field organization
Participates in the annual planning process, LMS and continuous improvement initiatives. Provides field context and support for HO stakeholder groups regarding initiatives that may impact the organization
Accountable for operational compliance with existing policies, procedures, and regulation. Represent APD Field Org on cross functional teams, as requested
Demonstrated ability to manage a large, multi-location claims organization with the ability to travel up to 50%
Collaborate with senior leaders to create business plans that align to organizational strategies; develop the operations talent pool; develop and implement plans that improve operational effectiveness
Develop and champion innovative solutions to complex problems; and sponsor/promote change initiatives
Advanced knowledge of personal property/casualty insurance, claims handling, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance as normally acquired through a bachelor's degree or equivalent and 10+ years of progressively more responsible related work experience

Claims Adjuster, Auto Damage Resume Examples & Samples

Assess vehicle damage and controls the damage repair process
Make total loss determinations
Bachelor's degree and one year of work experience in the automotive repair or insurance industry
Paid training, tuition assistance and career development
Diverse, welcoming culture with Employee Resource Groups

Claims Manager, Auto Physical Damage Resume Examples & Samples

Owns the development and performance of an operation or multiple smaller operations; applying functional operating principles to remove barriers to success. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills
Champions claims customer service excellence by applying voice of the customer principles to build empathy and passion for the customer experience across the operation(s). Stays abreast of relevant industry best practices
Utilizes complex data to analyze and evaluate current processes and procedures. Monitors the performance of teams and claims managers, analyzing any problematic trends to identify root cause problems. Escalates issues or recommends solutions to operational leadership. Inspires a culture committed to identifying process efficiencies to continuously improve how work is completed
Function as the operation(s) liaison with regulatory agencies. Collaborates effectively with internal and external stakeholders and engages appropriate parties to resolve complaints, problems, and coverage questions that are escalated from teams, escalating further if needed to ensure compliance with regulatory and company standards
Ability to lead and manage a claims operation within a geographic location and effectively communicate operational procedures
Advanced knowledge of principles and methods pertaining to the claims field
Advanced insurance related designations/CPCU preferred

Temporary Auto Physical Damage Claims Team Manager Resume Examples & Samples

Resolves complaints, problems, and coverage questions which have been escalated through the team
Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires
Thorough knowledge of claims investigation techniques
People management skills including interviewing skills, training, team building, and performance management

Experienced Auto Damage Adjuster Resume Examples & Samples

Ability to attend an extensive, paid training program for up to 4 weeks in Dallas, TX
Must be able to work flexible schedules and independently
ICAR certification and familiarity with CCC pathways preferred

Management Development Program Auto Damage Resume Examples & Samples

Strong communication, relationship building and organizational skills
Good driving record and mechanical aptitude
U.S. work authorization; sponsorship is not available for this program

Auto Damage Adjuster Trainee Resume Examples & Samples

Ability to attend an extensive 8-9 week training program that includes 4 weeks in Ashburn, VA
Have a valid driver’s license for a minimum of 3 years
Must be able to obtain and maintain a driver’s license, certifications and permits in accordance with state and federal regulations, and company and departmental standards

Entry Level Claims Associate for Auto Property Damage Resume Examples & Samples

High School Diploma or Equivalent and 2 or more years of experience in the customer service area
Analytical and organization skills
Ability to adapt to a changing environment

Auto Physical Damage Claims Supervisor Resume Examples & Samples

Assigns new claims to unit members based on complexity and skill set of staff
Oversees the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
Ensures all claims eligible or ineligible for payment conform to quality, production standards and specifications
Ensures claim processing is consistent with applicable policies, procedures and department guidelines
Supervises maintenance of all claim records
Reviews appeals and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints
Analyzes and approves insurance claim payment
Provides file authority as appropriate to unit staff
Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards
Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards
Completes special projects as assigned
Assures that all customers receive quality service
Other tasks as assigned by Claim Manager/Assistant Vice President/Vice President
Establishes and executes controls to assure that the quality of the work meets or exceeds standards
Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency
May recruit, hire and recommend or initiate promotions, transfers and disciplinary action
Manages personnel administration including employee evaluations and salary administration
Participate in the specialized training and handling of complex claim matters and projects requiring advanced claim knowledge and experience
Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws

Auto Physical Damage Claims Adjuster Resume Examples & Samples

Responsible for handling moderate-to-high complexity commercial auto liability losses, including litigated claims
Makes timely and appropriate contacts with interested parties, including, but not limited to the insured, claimant/attorney, witnesses and producers
Determines, reviews and analyzes coverages that may or may not apply to the claim; Plans, executes and reviews investigations-coverage, liability and/or damages – including the securing of a signed or recorded statement of the insured, claimant and/or witnesses
Discusses possible coverage issues with supervisor and drafts coverage positions as applicable. Obtains medical records and reports; police ambulance and agency reports; photographs and measurements; and, expert assistance/testimony
Applies facts, as determined by contacts and investigation, to the law of a particular jurisdiction to properly evaluate exposure
Establishes indemnity and expense reserves as the claim transpires
Controls and manages claims-related expenses; determines and executes plans of action to resolution, including the avoidance/minimization of litigation
Works with and actively monitors and manages defense counsel
Minimizes losses through identification of subrogation and prompt disposition
Identifies issues (coverage, liability, damages, handling) and seeks appropriate guidance and communicates pursuant to authority structure
Determines and fulfills reporting requirements to supervisor/manager, Home Office, SIU, client companies and reinsurers
Bachelor’s degree or equivalent experience
7-10 years of liability claim handling experience

Auto Physical Damage Field Claim Adjuster Resume Examples & Samples

Prompt contact with vehicle owner or repair facility to inspect damage
Utilize technical expertise to determine accurate amount and type of repair
Negotiates agreed price with repair facility to allow Claim Adjuster to issue prompt payment
May be called upon to participate in CAT duty
Complete vendor appraisal reviews to achieve productivity goals
Overnight travel may be required
4 years or more experience preferred
High school degree or equivalent; some college preferred
I-CAR or similar technical certification preferred
Knowledge of estimating software/systems
Basic computer skills and Microsoft applications

Auto Physical Damage Business Analyst Resume Examples & Samples

Collects operational, product and financial data; conducts research and performs more complex analysis. Determines possible implications, trends or patterns to provide insight to decision-makers
Reviews and analyzes business unit’s reports to identify root causes and implement improvements. Creates specifications to construct forecasts and models based on business data and knowledge of business processes. Contributes to cost and benefit analysis
Develops a variety of reporting methodologies to capture identified trends such as charts, graphs and tables that consolidate data in meaningful ways
Makes recommendations for actions and solutions for review by management. Supports findings and rationales with solid data, research and analysis
Diagrams and evaluates existing processes and develops metrics and analysis data for process measurement. Analyzes, designs and redesigns business processes of moderate to higher complexity
Conducts primary and secondary research to identify industry best practices
May participate in larger projects or lead projects of smaller scope and/or lower complexity
Conducts independent, objective file audits through a systemic, disciplined approach in accordance to standard operating procedures and provides immediate feedback to the business disciplines key stakeholders
Partners with the claims centers to resolve complaints, ensure outlined processes are executed, identify and coordinate training needs with Training Department, and provides gap analysis to business leaders
Identifies opportunities to enhance existing processes, create and redesign materials as needed, and updates
SharePoint shared drive contents

Management Trainee k Sign on Bonus Auto Damage Resume Examples & Samples

Bachelor's degree, preferably in Business or a related field
At least a 3.0 cumulative undergraduate GPA
Demonstrated leadership experience on campus, within the community and/or at work
Availability to attend an extensive, 12-week paid training program that includes 4 weeks at our facility in Ashburn, VA
Well-developed analytical, problem-solving and decision-making skills

Auto Physical Damage Claims Adjuster Resume Examples & Samples

Ability to manage relationships in a fast paced environment, while demonstrating persistence along with problem solving and decision making skills to work with customers through a variety of challenging situations
Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions
College degree is not a prerequisite for this position; however, employee should possess such skill and knowledge as are normally gained in the successful completion of a four-year college program
Good knowledge of insurance theory and practices; insurance contracts and their application

Affinity Auto Material Damage Telephone Claims Representative Resume Examples & Samples

Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability
Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessary
Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval
Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; make decisions on best option
Make appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
Determine subrogation or fraud potential and refer to Unit when potential exists or handle to conclusion
May handle more complex files with appropriate supervision to develop skills
Develop a working knowledge of systems and technology used within the company
Identify customer needs and work to meet those needs using appropriate customer service skills
Successfully completes Claim Representative trainee program, or equivalent external training program
Obtain/Maintain appropriate licensing or educational requirements
Demonstrate the capability of consistently handling aggregate file exposures of at least $2,500
Demonstrate proficiency in file audits to agreed standard of efficient claims quality
Has a basic command of the claims policies and procedures; exhibit basic interpretation of policies & procedures in resolving claims, but may still need some assistance from supervisor
Demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex files
For claims involving material damage, comply with the company material damage guidelines
Can handle most types of comprehensive losses (theft, fire, and vandalism), accurately identify total losses
For claims involving injuries, have a general understanding of how to review, evaluate, and negotiate injury claims
Ability to resolve conflicts and empathize with customers is critical
Demonstrate professional oral and written communication skills
Organization and time management skills are critical for this position
Demonstrate an understanding of insurance law as it relates to claims
Demonstrated proficiency with basic computer skills with word processing, spreadsheets, email and internet
Demonstrate a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors
Demonstrate an understanding of the functions of other departments, such as Policy Ops and Marketing
About National General Holdings

Field Auto Damage Apprasier Resume Examples & Samples

Using multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition. Submits appraisals promptly to claims personnel or issues payments to policyholders and/or claimants to expeditiously process claims
Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to a particular accident
Completes auto repair facility and independent re-inspections, supplements as warranted to verify damage or confirm repairs are completed
Demonstrated ability to effectively communicate in both written and verbal form

Commercial Auto Physical Damage Claims Adjuster Resume Examples & Samples

Ability to work independently with self-initiative
Time management skills, organizational skills and ability to prioritize issues and tasks
Commercial coverage experience is a plus

Auto Physical Damage Claims Resume Examples & Samples

Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases (has authority to make payment of assigned claims within prescribed limits)
Adjusts all types of claims
Estimates the cost of repair or replacement of damaged or stolen property and vehicles
Determines and reports on subrogation potential
Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items
Reports theft, fraud, and arson losses as required to state and industry agencies
Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims
Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals

Auto Physical Damage Claims Adjuster Resume Examples & Samples

Assess insurance coverage based on the policy and claims report to determine if claim can be accepted as being within coverage
Interview with claimant and witnesses as well as gather information i.e. police and hospital records, estimates to determine injuries
Conduct a thorough analysis of liability and damages

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