Auto Damage Job Description

Auto Damage Job Description

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Auto damage provides effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud, subrogation recovery, reserve adequacy and underwriting risks.

Auto Damage Duties & Responsibilities

To write an effective auto damage job description, begin by listing detailed duties, responsibilities and expectations. We have included auto damage job description templates that you can modify and use.

Sample responsibilities for this position include:

Reviews customer satisfaction results
May participate in complex special assignments
Completion and communication of technical reinspections to Express shops
Completion and communication of technical reinspections to the Appraisal Unit Managers on their staff or Independent Appraisers
Responsible for continuous improvement of metrics for Staff, Express shop and Independent Appraisers and partners with Unit Managers to improve quality and drive results
Assist in handling complaints regarding Express shops
Assist in training new employees - Provide feedback to management on performance deficiencies of Staff, Express shops and Independent Appraisers
Completes physical reinspections, ride-alongs, and/or desk reviews of adjuster and/or vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process and documentation compliance
Identifies patterns and relationships in data using multiple resources and proactively uses that expertise to coach, train, and support adjusters and repair facilities
Makes corrections and repair recommendations

Auto Damage Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Auto Damage

List any licenses or certifications required by the position: ICAR, ASE, AIC, CMAP

Education for Auto Damage

Typically a job would require a certain level of education.

Employers hiring for the auto damage job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Technical, Leadership, Automotive, General Education, Writing, Communication, General Management, Applied Science

Skills for Auto Damage

Desired skills for auto damage include:

Automobile parts and repair techniques
Terminology and vehicle construction
Automated appraisal systems and understand overall claims operations
Microsoft Office and computer literacy skills are
Coverage
Inspects risks and makes recommendations to the Underwriting Department as needed
Underwriting guidelines
Adherence to applicable legal compliance standards
Claim processes
Claim systems

Desired experience for auto damage includes:

Possesses and applies an extensive knowledge of automotive repair procedures, insurance claims knowledge, appraisal practices, and industry trends provides expertise on specialty claims handling
Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
Ability to mentor less experienced individuals
Ability to handle a large range of specialty vehicle claims and policy applications
Self-directed and works on assignments within specific limits and authority
Assignments are usually of a higher technical complexity and coordination

Auto Damage Examples

1

Auto Damage Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of auto damage. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for auto damage
  • Coaches adjusters on reinspection results and/or provides training to them as needed
  • Writes memos or sends system notes to adjusters and auto technicians with recommendations on claim files
  • Assists management in developing strategies to address opportunities in file quality and process execution through review and analysis of related measurements
  • Reviews and approves complex repair estimates
  • Assists in assessing unit needs for training and development
  • Responsible for overseeing Physical Damage and DRN estimating performance with assigned region
  • Works within significant limits and authority on assignments of moderate technical complexity and coordination
  • Claims handled will be of greater complexity and will require a moderate level of investigation, analysis, evaluation and negotiation
  • Responsible for all aspects of each claim, maintaining a high level of productivity, confidentiality and customer service
  • Professionally understand the repair process and evaluate damages for personal autos and heavy equipment
Qualifications for auto damage
  • May determine valuation of salvage, evaluates diminished value in a basic claim
  • Bachelors degree in related field preferred or equivalent experience or Auto body Technician program or High School Diploma/General Education Diploma (GED)
  • Experience investigating evaluating, negotiating and setting complex claims strongly preferred
  • High School Diploma and 5 years of auto estimating estimating experience required
  • Strong knowledge in motor vehicle repairs including Passenger vehicles, RV’s & trailers, Tractor-trailers, Heavy equipment, Motorcycles and Off-road vehicles
  • High School Diploma and 3 years of auto estimating experience required
2

Auto Damage Job Description

Job Description Example
Our company is hiring for an auto damage. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for auto damage
  • Ability to review and prepare estimates to ensure accuracy and compliance to State Auto Guidelines
  • Complete vendor appraisal reviews
  • Prompt contact with vehicle owner or repair facility to review damage
  • Manage rental
  • Comply with CARE licensing requirements
  • Identify and assess related and unrelated (prior) auto damage and
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Territory will be Florence, OR
  • Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position
Qualifications for auto damage
  • Cultivates an environment of teamwrk and collaboration
  • 2+ years of experience as an Auto Damage Appraiser III or the equivalent
  • ICar ProLevel 3
  • ASE (Automotive Service Excellence) Damage Analysis & Estimating Certification (Test B6) or the equivalent strongly encouraged
  • Must possess applicable state licensing and valid driver’s license
  • Bachelor's degree or a combined total of five years of work
3

Auto Damage Job Description

Job Description Example
Our growing company is looking to fill the role of auto damage. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for auto damage
  • Complete First Notice of Loss as needed
  • Professionally communicate and provide exceptional service to customers/policyholders, other carriers and internal customers appropriately considering information that may be personal and/or confidential and fulfilling Special Account Considerations instructions
  • Requires strong negotiation, analytical, decision-making, organizational and computer skills, the ability to work with multi-faceted systems
  • A Bachelor's degree or equivalent experience and 1-3 years of directly related experience
  • Varying conditions may be encountered while inspecting vehicles
  • While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards
Qualifications for auto damage
  • Bachelor’s degree and at least 5 years of property/casualty claims experience OR
  • Must have one year of automotive, appraisal / estimatics or insurance experience
  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
  • Negotiate repair process with body shops
  • One year of automotive, appraisal/estimatics or insurance experience
  • An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form
4

Auto Damage Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of auto damage. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for auto damage
  • Writes, reviews and/or issues payment for vehicle repairs
  • Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
  • High focus on the customer experience
  • Reviews supplemental requests for additional repairs or parts usage
  • Consistently makes prompt and courteous contact with every claim customer
  • Maintains and updates a diary/schedule for each claim in the appraiser’s pending
Qualifications for auto damage
  • Massachusetts's Auto Damage Appraisal Licensing and certification are required
  • CT MOTOR VEHICLE PHYSICAL DAMAGE (MVPD) APPRAISER licensing and certification are required
  • Vermont Auto Damage Appraisal Licensing and certification are required
  • The ideal candidate is self-motivated and able to keep on task with minimal direct supervision
  • The applicable state's adjuster's license or commitment to obtain a license if required by state
  • Position requires the ability to operate a company vehicle within assigned territory, possible travel during CAT situations when needed, work in potentially adverse weather conditions and the ability to inspect all parts of the vehicle, including the interior and undercarriage
5

Auto Damage Job Description

Job Description Example
Our growing company is looking for an auto damage. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for auto damage
  • Ability to approach problems with an open mind
  • Able to attend Arbitrations or Hearings in your area
  • Expected to obtain a Texas Insurance License and Pennsylvania Appraiser License (if not already licensed) within 90 days of employment
  • Prior experience in auto repair or appraising
  • Auto Damage Appraisal Licensing and certification may be required
  • PA Auto Damage Appraisal Licensing and certification are required
Qualifications for auto damage
  • 1.5+ years of successful experience handling insurance claims writing estimates, reviewing supplements, coordinating rental extensions, and negotiating a final settlement of total losses
  • Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses field experience preferred
  • Currently licensed in-home state if your state requires an Adjuster or Appraiser License (Preferred)
  • Strong technical understanding of repair process and alternative parts options
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required

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