Auto Adjuster Job Description

Auto Adjuster Job Description

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Auto adjuster provides pre-Claim Consultation services to policyholders by responding to questions relating to a particular claim scenario, reviewing/assessing damages and liability, and providing accurate coverage guidance that educates the customer with information to assist them in the decision to start the claim process.

Auto Adjuster Duties & Responsibilities

To write an effective auto adjuster job description, begin by listing detailed duties, responsibilities and expectations. We have included auto adjuster job description templates that you can modify and use.

Sample responsibilities for this position include:

Manages mid-level general liability claims by gathering information to determine liability exposure
Damage Estimating
May participate in oversight activities as a liability consultant
Manages auto physical damage claims by gathering information to determine liability exposure
Takes recorded statements from claimants, insureds, witnesses, medical providers, , conducts investigations into moderately complex auto accidents, determines liability, and prepares summaries
Provides timely service throughout the life of the claim by meeting all service level agreements, initiating timely contact to all appropriate parties, and responding to incoming inquires according to company policy and procedures
Please note that, because this is a field service position, you will need to have a valid driver's license and a reliable vehicle
Reviews open files on a regular basis and makes contact with insureds, claimants or representative to determine progress of claims
Must be able to safely operate an automobile, telephone, fax machine, copy machine, digital camera, personal computer, and miscellaneous office equipment
Reviews photos of damaged vehicles, reviews estimates utilizing computerized estimating tools, requests re-inspections as needed

Auto Adjuster Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Auto Adjuster

List any licenses or certifications required by the position: ICAR, ASE, I-CAR, PGI, BCP

Education for Auto Adjuster

Typically a job would require a certain level of education.

Employers hiring for the auto adjuster job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, General Education, Associates, Writing, Military, Legal, Automotive, General Business, Technical, The College

Skills for Auto Adjuster

Desired skills for auto adjuster include:

Coverage
Services
Policies
Adherence to applicable legal compliance standards
Claim processes
Claim systems
Damage estimating
Insurance policy
Liability
Procedures

Desired experience for auto adjuster includes:

High School Diploma/General Education Diploma (GED), plus 2-3 years' experience writing estimates for an insurance carrier or in an auto body shop
High School Diploma/General Education Diploma (GED), plus three or more years of experience writing estimates for an insurance carrier or in an auto body shop
High School diploma/General Education Diploma (GED) with experience in writing estimates for an insurance carrier or an auto body shop
Experience with computerized estimating is a plus, preferably CCC
High School Diploma/General Education Diploma (GED), plus one year or more experience writing estimates for an insurance carrier or in an auto body shop
High School Diploma/General Education Diploma (GED), plus three years’ experience writing estimates for an insurance carrier or in an auto body shop preferred

Auto Adjuster Examples

1

Auto Adjuster Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of auto adjuster. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for auto adjuster
  • Verify Service Contract coverage and validate repair being performed
  • Further question or investigate any parts and/or labor discrepancies in order to agree on coverage or on the amount to be reimbursed
  • Review inspection reports and photos to further determine claim liability
  • Visits branch offices and performs duties on catastrophe storm teams as assigned
  • Performs other duties as requested by Centralized Auto Claims Supervisor, Physical Damage Specialist, or Home Office Claims Manager
  • Responsible for properly recording data in claims system to ensure claims are appropriately paid and recorded for statistical data
  • May participate in moderately complex or occasionally complex special assignments
  • May serve as a committee team lead for medium projects or as a committee team member on medium to large projects
  • 1 - 3 years claims adjusting experience preferred, ideally with an insurance carrier
  • Responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.? Identifies possibly suspicious claims
Qualifications for auto adjuster
  • You have the ability to effectively deal with change and help foster an environment open to change
  • You possess strong typing and computer skills
  • You have demonstrated good attendance and promptness
  • High School/GED plus at least 3 years of experience writing estimates for an insurance carrier or in an auto body shop
  • Bachelor’s degree plus exceptional customer service experience or High School Diploma/General Education Diploma (GED) plus at least 3 years of experience writing estimates for an insurance carrier or in an auto body shop
  • Florida 6-20 Adjuster's License preferred
2

Auto Adjuster Job Description

Job Description Example
Our growing company is looking for an auto adjuster. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for auto adjuster
  • Conducts liability investigations and applies negligence based on individual state laws
  • Responsible for reviewing electronic claim files for completeness and following procedures for gathering missing information
  • Hanover's services
  • Claims handled will involve moderate to high complexity, severity and exposures including litigation
  • Maintains accurate system data and documentation by collecting, recording, analyzing, and summarizing information
  • Determines and timely sets appropriate reserves within authority level
  • Identify subrogation opportunities and fraud potential and make appropriate referrals
  • Provides mentorship to less tenured adjusters
  • May be asked to take on higher complexity claims as needed
  • Ongoing training may be necessary
Qualifications for auto adjuster
  • You have a pleasant and patient telephone manner
  • State appraiser license is a plus
  • 3 - 5 years of prior auto claims handling experience strongly preferred
  • Four-year college degree with strong customer service required or High School/GED plus experience writing estimates for an insurance carrier or in an auto body shop
  • Experience investigating evaluating, negotiating and setting moderately complex auto claims strongly preferred with atleast 5 years of estimating experieince
  • Exceptional customer service skills, strong organizational and time management skills
3

Auto Adjuster Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of auto adjuster. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for auto adjuster
  • Ability to work and communicate well with others, maintain schedules and meet deadlines
  • Handle a high volume of claim traffic which will be a combination of mechanical claims submitted electronically, and by phone
  • Verify part and labor charges as requested by the repair facility
  • Apply adjustments as required to part pricing MSRP, labor to a Nationally Recognized Labor Time Guide, and Client reimbursement guidelines
  • Resolve inquiries from Repair facilities and Agreement Holders regarding claim and/or payment status
  • Assist with other responsibilities as directed
  • Possesses basic functional knowledge and skills reflective of study and/or job development
  • Handle Commercial/Personal Auto Property Damage claims
  • Claims handled may be of minimal complexity and require a complete investigation, analysis, evaluation and negotiation including interpretation of relevant coverages
  • Take recorded statements from relevant parties, as needed
Qualifications for auto adjuster
  • Currently working on Associates, Bachelor’s degree or equivalent experience preferred
  • Ability to work in phone intensive environment using headset
  • Minimum of one year automobile claims adjusting experience
  • High School/GED &/or Bachelors degree in related field preferred or equivalent experience
  • High School/GED and/or Bachelor’s degree in related field preferred and 5 plus years of auto adjusting and estimating experience
  • High School/GED required &/or Bachelors degree in related field preferred or equivalent experience
4

Auto Adjuster Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of auto adjuster. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for auto adjuster
  • Identifies possibly suspicious claims and work with the Special Investigations Unit, as needed
  • Required to have and maintain sufficient home-based internet connection, if requirements are met for Alternative Work Arrangement policy
  • Investigates, analyzes, evaluates and negotiates personal lines claims of minimal to moderate complexity
  • Responsible for deciding whether a vehicle is a total loss or probable total loss and takes steps to verify
  • Directs the handling of damage lawsuits
  • Identifies and refers SIU eligible claims based on department criteria
  • Verifies that there are no injuries on the claim and transfer them to the appropriate handler when discovered
  • Overnight travel may be required for training purposes
  • Ensures regular and timely follow-up to ensure the claim is brought to a prompt resolution while keeping the customer informed throughout the life cycle of the claim process
  • Identifies and handles any early settlement opportunities for third party bodily injury
Qualifications for auto adjuster
  • Minimum of 5 years of auto estimating experience preferred
  • Four years auto damage appraiser preferred or four years auto body repair technician
  • High School Graduate/GED (college degree preferred)
  • Bilingual candidate encouraged to apply
  • Requires ability to learn both on-the-job, and through claims training courses
  • Strong skills in technology to include keyboarding and familiarity with word processing software, electronic communications, automobile estimating software, and Internet research capabilities
5

Auto Adjuster Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of auto adjuster. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for auto adjuster
  • Obtain and review evidence, reports, and medical records Investigate losses and identify coverage issues
  • Obtain and review evidence, reports, medical records, Investigate losses, and identify coverage issues
  • Completes selected courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of claims adjusting
  • Determines proper coverage quickly
  • Successfully complete courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of Claims Adjusting
  • Investigate claims for liability
  • File evaluation on potential recovery and claim strategy for proactive handling
  • Maintains accurate records, reports and file documentation
  • Interact with internal and external vendors/customers to coordinate recoveries in appropriate cost effective forums
  • Provide feedback to management and unit on any adverse trends or developments
Qualifications for auto adjuster
  • Ability to work well with others, maintain schedules and meet deadlines
  • A minimum of two years general business experience in an insurance setting, demonstrating experience in organization, communication, negotiation and decision-making is preferred
  • Bachelors degree in related field preferred or equivalent experience or Auto body Technician program and High School Diploma/General Education Diploma (GED)
  • Must be familiar with preparing estimates on vehicles
  • Auto damage appraiser experience preferred or experience as an auto body repair technician
  • 2-5 years of prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc preferred

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