Trust Operations Job Description

Trust Operations Job Description

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Trust operations provides reporting on KPIs across the business on a regular basis using CRM applications and Microsoft Excel.

Trust Operations Duties & Responsibilities

To write an effective trust operations job description, begin by listing detailed duties, responsibilities and expectations. We have included trust operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Liaison with Trust technology teams for any systems issues
Researching and resolving inquiries involving system applications
Communicate systems issues to impacted LOB users
Monitor the shared Mailbox, and respond to inquiries within SLA (three hours)
Regression testing for Trust applications
SPOC (Systems Provisioning Point of Contact) for various teams
Participate in BRD development
Provide input on projects as Subject Matter Expert
Assist in testing applications
Communicating enhancements, including benefits to LOB users

Trust Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Trust Operations

List any licenses or certifications required by the position: ITIL, PMP, CCNA, CRCM, NCCO, PMI, SP, ACATS, SEI

Education for Trust Operations

Typically a job would require a certain level of education.

Employers hiring for the trust operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Accounting, Finance, Education, Associates, Management, Economics, Technical, Communication, Business/Administration

Skills for Trust Operations

Desired skills for trust operations include:

Microsoft Word and Excel
Sensitivity to the current regulatory environment
Accounting practices
Banking principles
Trust and securities processing activity
SEI suite of applications
Banking operations and human resources
Departmental systems and applications
Job area typically obtained through advanced education combined with experience
Microsoft applications is helpful

Desired experience for trust operations includes:

Produce procedures as needed
Provide Risk oversite for functions
Produce weekly highights and reporting for Management
Cover other tasks and functions within the group as needed
Maintain existing firm and regulatory policies and procedures
Determine where improvements can be made in operations practice including ensuring efficiency and cost minimization outsourcing where appropriate, focusing on those that will have the biggest impact on the overall client experience

Trust Operations Examples

1

Trust Operations Job Description

Job Description Example
Our growing company is looking to fill the role of trust operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for trust operations
  • Assesses risk and internal controls by identifying areas of non-compliance
  • Ensuring client service levels are maintained within agreed parameters
  • Change management with a focus on operational risk to improve accuracy through the implementation of projects and initiatives
  • Escalating issues appropriately and on a timely basis
  • Liaising closely with Relationship Managers, Customer Service, Technology and other stakeholders
  • Management of specific projects and initiatives
  • Completion of, or currently studying towards, a relevant post graduate qualification
  • Extensive experience in fund administration, with demonstrated change management expertise
  • Proven team leadership and staff management experience
  • A thorough working knowledge of the concepts of unit pricing, single class & multi class
Qualifications for trust operations
  • Strong working knowledge of financial markets and instruments, both domestic and global
  • Knowledge of Hiportfolio preferred
  • Act as a coordinator between assigned trust departments and conversion team
  • Assist in the development of fellow team members
  • Participate in offsite client meetings
  • Maintain communications with department managers, supervisors and staff to ensure conversion and project implementation expectations are met
2

Trust Operations Job Description

Job Description Example
Our growing company is looking for a trust operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for trust operations
  • Actively participate in the completion of project plan tasks
  • Responsible for providing ad hoc reporting via reportwriters and Trust Desk downloads, preparing batch file maintenance and updating other department applications as necessary
  • Participate in ongoing professional development to enhance technical skills, communication skills, business knowledge, project management and knowledge of information system products and procedures
  • Develop, document and implement efficiencies to improve the conversion process
  • Provides oversight of staff and acting as a first point of escalation to resolving issues
  • Ensure procedural compliance with applicable regulatory requirements corporate audit and risk management requirements
  • Coordinate Account Opening process with business and client on boarding team
  • Opening Investor ID and documentation provided to CSDCC Shenzhen
  • Inform Data Capture team to set up client account in internal system
  • Update account list for IS and TSO
Qualifications for trust operations
  • FINRA License Series 7 within 120 days of start date and Series 66 within 12 months of start date
  • Leadership experience in brokerage operation or Trust Company or several years of increasing leadership experience
  • Respond and resolve compliance and audit exceptions in a timely manner
  • CIS for client’s dbdi set up
  • Follow-up the unclear incoming / outgoing funds, insufficient settlement proceeds and clean cash payment release
  • Follow-up outstanding invoices
3

Trust Operations Job Description

Job Description Example
Our growing company is looking to fill the role of trust operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for trust operations
  • Prepare Monthly Client Revenue Reporting
  • Prepare Monthly Scorecard / Interest statement / Security statement / cash statement to clients
  • Sending Hard copy invoice to clients
  • Deposit Client’s cheque for Billing
  • Coordinate client’s request on Audit confirmation
  • Handling client’s enquiries
  • Supports the development of SLAs and KPIs, front to back across the business, supporting benchmarking activities and monitoring performance against agreed metrics
  • Provides client’s perspective and works with the wider team to identify continuous improvement initiatives that deliver both incremental and step change in performance
  • Highlights operational, regulatory and other risks to the Client
  • Escalation & involvement in resolution of exceptions around complex & high risk issues
Qualifications for trust operations
  • Strategize, implement and support initiatives that add value to client and address operational gaps
  • Ability to work independently, in a team environment, prioritises multiple tasks in accordance with associated risk or client impact and meets strict deadlines
  • Strong Excel/Macro skill
  • The candidate must be highly motivated, highly efficient and have the ability to constantly deliver on time
  • The candidate must be willing to take on any role within the team at any time
  • PC proficiencies including Word, Excel
4

Trust Operations Job Description

Job Description Example
Our innovative and growing company is looking for a trust operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for trust operations
  • Interpret procedural, policy or administrative concepts to answer questions and solve problems and handle escalated issues, provide risk oversight and ensure compliance with regulatory requirements
  • Recommend changes to standardize processes and procedures and establish and maintain credible, professional relationships with internal business lines and external customers and/or vendors
  • Participate on project teams as required and represent area(s) programming requirements, process changes, and testing needs and process all work on a daily basis, including but not limited to trades, dividend and income, corporate actions, free activity and quality control
  • Responsible for analyzing and reporting to management various business process statistics using various databases
  • Responsible for overall team results as measured through established Service Partner Agreements and Employee Opinion Survey
  • Utilizes Service Routines to maximize individual employee contribution
  • Manages volumes and organizes workflow of the team, tracks and keeps accurate records of individual contributions
  • Provides specific feedback to employees, positive or constructive, for development purposes
  • Provides information for the business planning process, ensuring authorities, which have been delegated, fall within plan
  • Ensures adherence of Operations Risk policies as outlined in policies, procedures, standards and guidelines instructions and ensures processes and controls are in place to minimize operations risk and follows established Service Routines
Qualifications for trust operations
  • Demonstrated experience with network infrastructure components including routers, Switches, SAN switches, and IDS/IPS devices
  • Requires a Bachelor’s degree or equivalent work experience in an Investment or Trust Operations processing environment
  • Must have 5+ years of experience in a high dollar/high volume securities processing environment
  • Must be detail oriented and have the ability to accurately process moderate to high quantities of transactions within defined cut-offs
  • High level of initiative, problem solver and team player
  • Proficient with the suite of SEI systems (including SEI Trust 3000) utilized by the Trust division is a plus
5

Trust Operations Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of trust operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for trust operations
  • Initiates, monitors and acts upon all incoming and outgoing account transfers via ACAT and non-NSCC client requests
  • Compiles, posts and delivers incoming and outgoing account cost basis
  • Reads and interprets trust agreements for in-kind transfers ensuring required documents are in place
  • Processes a variety of complex financial transactions accurately and timely within department standards
  • Evaluates eligibility of new assets on 5th3rd Bank and Matrix platforms
  • Gathers and reports all new money transactions to Financial Servicing for Advisor NMRC
  • Compiles, organizes and transmits weekly and annual IRS files for client tax payment
  • Initiates all outgoing wire transfers and ACH transactions for client account requests
  • Maintains the ability to work on special projects, or unique and complex functions with minimal direction from Management
  • Researches and responds directly to any questions/status requests from the Investment Team, IRA Team and Trust Officer
Qualifications for trust operations
  • Must have strong inter-personal communications skills oral and written communication skills
  • Serves as the primary point of contact with 3rd party vendors and other financial institutions regarding operational issues
  • Demonstrates the ability to make time sensitive decisions within the scope of duties and level of empowerment
  • Develops, reviews, and updates the Operations procedures ensuring all are accurate and properly documented
  • 10 years’ prior experience in financial services, specifically Brokerage Operations, Transfer Agency or Investment Operations
  • Ability to maintain client confidentiality and records in a secure manner

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