Auto Claims Adjuster Job Description

Auto Claims Adjuster Job Description

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Auto claims adjuster provides quality full claims handling on cargo and auto claims – collision, liability and/or bodily injury claims.

Auto Claims Adjuster Duties & Responsibilities

To write an effective auto claims adjuster job description, begin by listing detailed duties, responsibilities and expectations. We have included auto claims adjuster job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide coverage and procedure inquiry support to Regional Managers, Area Representatives, Agents, Dealerships, and Service Contract Holders
Confirm applicable coverage
Maintain compliance within Department of Insurance Standards and regulations
Determines policy status and coverage
Investigating losses and identifying coverage issues
Investigates, analyzes, evaluates and negotiates personal and/or commercial lines claims of higher complexity for 1st and 3rd party
Works within specific limits and authority on assignments of higher technical complexity
Assist with training activities as required
Strive to continuously improve service levels and customer service experiences utilizing process improvement methodology
Trainee is responsible for performing claim processing and payment functions on non-complex claims for lines of business in multiple states

Auto Claims Adjuster Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Auto Claims Adjuster

List any licenses or certifications required by the position: PGI, BCP, ASE

Education for Auto Claims Adjuster

Typically a job would require a certain level of education.

Employers hiring for the auto claims adjuster job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Automotive, Associates, Business, Technical, Applied Science, Art, The College, Law, Spanish

Skills for Auto Claims Adjuster

Desired skills for auto claims adjuster include:

Coverage
Claims policies and procedures in resolving claims
Concepts within field of work
Equivalent
Industry practices
Policies
Providing technical direction to claims representatives
Related experience
Specialized field
Standards

Desired experience for auto claims adjuster includes:

Entry level claims position – no experience is required but customer service experience is preferred and a sense of urgency is required!
Performance is rewarded – you drive your own success with tremendous opportunity for growth and upward mobility
Company Store (stamps,DVD rentals,gift cards,dry cleaning, and more)
Business Casual Dress Code (including jeans)
Entry level claims position – no experience is required
Company Store (stamps, DVD rentals, gift cards, and more)

Auto Claims Adjuster Examples

1

Auto Claims Adjuster Job Description

Job Description Example
Our company is growing rapidly and is hiring for an auto claims adjuster. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for auto claims adjuster
  • Timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
  • Within specific guidelines, Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations
  • Develops recognition of coverages, claim processing requirements, and related data processing systems
  • Applies core communication skills to interpret caller's inquiries and offers options
  • Conduct thorough investigation of the claim
  • Identify and negotiate comparative negligence
  • Maintain an active diary program
  • Evaluate each claimant for compensability
  • Identify possible fraud indicators and handle claim in conjunction with SIU
  • Review and evaluate medical documentation
Qualifications for auto claims adjuster
  • 1-2 years of claims experience is an asset
  • State-of-the-Art Facility
  • The Auto Mechanical Claims Adjuster positions require 3+ years automotive repair and/or warranty experience
  • One to two years of job-related experiences
  • Able to communication in English both writing and speaking
  • Posses Claims Knowledge, Insurance Knowledge, Computer and Information Technology, and Document Management
2

Auto Claims Adjuster Job Description

Job Description Example
Our growing company is looking to fill the role of auto claims adjuster. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for auto claims adjuster
  • Manages the vehicle repairs ensuring the shop is timely with the repairs and approving or rejecting additional repairs based on industry standards
  • Coordinates inspections and communicates coverage and liability decisions with the Auto Damages Team
  • Directs the handling of lawsuits involving coverage and liability decisions
  • Manages the vehicle repairs ensuring the shop is timely with the repairs and approving or rejecting additional repairs based on industry standards and expertise
  • Identify subrogation potential
  • Negotiate settlement of material damage claims
  • Any additional responsibilities assigned by supervisor/management
  • May handle small Bodily Injury settlements
  • May settle small bodily injury claims
  • Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.May require additional contact with other parties
Qualifications for auto claims adjuster
  • Must have an energetic and positive attitude, serve as a key team player, and can easily adapt to new, different or changing situations
  • Demonstrates a thorough understanding of claims process and lines of business
  • Excellent organizational skills, time management and professionalism are key must-haves
  • Good understanding of how property/casualty claims work
  • VSC Claims Adjuster positions require 3+ years automotive repair and/or warranty experience
  • Must have or be able to get ASE certification within one year of hire
3

Auto Claims Adjuster Job Description

Job Description Example
Our growing company is hiring for an auto claims adjuster. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for auto claims adjuster
  • Respond to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues
  • Collaborate with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses
  • Negotiate pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met
  • Deliver compassionate service that is fast, fair, and easy, to ensure customer retention in all dealings and communications with both internal and external contacts
  • Work independently, prioritizing the individual's own responsibilities, and managing the individual's own workload
  • Consistently meet behavior, production, quality, and/or customer service goals
  • May be given the more challenging and complex claim activity
  • Authorize a minimum of 20 - 28 claims per day based upon approved dollar limit authority and answer a minimum of 40– 50 calls per day
  • Manage and control risk for specialty risk clients in a variety of different business fields
  • Ability to manage legal defense and handle time-sensitive matters
Qualifications for auto claims adjuster
  • Post-secondary degree or diploma is an asset
  • Claim-related computer systems experience required, Guidewire experience preferred
  • Minimum of one year claims adjusting experience
  • Minimum of 2 years auto estimating experience
  • Experience working in a body shop is a plus
  • Ability to establish courses of action to ensure efficient completion of work
4

Auto Claims Adjuster Job Description

Job Description Example
Our company is hiring for an auto claims adjuster. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for auto claims adjuster
  • Ability to prepare detailed reports and recommendations to clients
  • Determine and settle total loss vehicles
  • Service the customer with empathy while delivering compassionate service by understanding and meeting the customer’s
  • Identify subrogation opportunities
  • Keep effective diary management system to ensure all claims are handled timely
  • Responsible for prompt disposition of claims with insured's and claimants
  • Compliance with Best Practices
  • Compliance with State specific regulations
  • Fulfill specific serve commitments made to certain accounts
  • Makes prompt contact with policyholders and claimants, schedules the appropriate method of inspection and sets repair and rental expectations
Qualifications for auto claims adjuster
  • Must have the ability to work in a fast paced environment, the ability to identify and remove obstacles to ensure efficient workflow
  • Must be proficient with computers and applications, MS Word, Excel
  • Minimum 2 years experience in adjusting Auto Physical Damage losses, multi-province experience an asset
  • Ability to review and interpret estimates (for property position)
  • Hours of operation for the this position is Monday through Friday between 9am to 5pm
  • Previous experience in the insurance industry is a solid asset
5

Auto Claims Adjuster Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of auto claims adjuster. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for auto claims adjuster
  • Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations
  • Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, take statements, develop an action plan, and perform an initial exposure assessment
  • Identifies, negotiates and approves any early settlement opportunities for third party bodily injury
  • Inspect and document damage
  • Meet with insured or their representative, promptly and properly develop the file to provide accurate and timely investigation and loss analysis
  • Maintain an active diary
  • Recognize and pursue recovery where possible
  • Adhere to all statutory regulations and unfair claim practices act
  • Effectively communicate with all internal and external customers
  • Travel outside territory to assist other offices with catastrophic events
Qualifications for auto claims adjuster
  • Minimum of a high school diploma with 2 + years previous marine and/or power sports and/or auto mechanical knowledge
  • Previous work experience within a claims department and/or experience with service contract call center preferred
  • CIP Qualified or in progress is a solid asset
  • Minimum 2 yearsauto estimate writing experience (body/frame/collision damage)
  • Total Loss Experience is a plus!
  • General knowledge of automobile parts and repair techniques

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