Assistant Executive Housekeeper Resume Samples

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DZ
D Zemlak
Dolores
Zemlak
54916 Zboncak Harbors
New York
NY
+1 (555) 495 8031
54916 Zboncak Harbors
New York
NY
Phone
p +1 (555) 495 8031
Experience Experience
Los Angeles, CA
Assistant Executive Housekeeper
Los Angeles, CA
Keeling-Davis
Los Angeles, CA
Assistant Executive Housekeeper
  • Works with Executive Housekeeper of Admin and inventory to manage daily room inventory, track housekeeping employees and prioritize daily work load
  • Coach, monitor, and develop team members for improved performance
  • Ensure effective communication, including coaching and performance management
  • Provide staffing, training, counseling and performance reviews for the housekeeping department
  • Assist with preventative maintenance programs while working with the Chief Engineer
  • Develop relationships and communicate effectively with all departments especially with the Housekeeping Department, Laundry, Warehouse and Property Managers
  • Provide staffing, training, counseling, and performance reviews for the housekeeping department
San Francisco, CA
Assistant Executive Housekeeper Inn
San Francisco, CA
Wiegand and Sons
San Francisco, CA
Assistant Executive Housekeeper Inn
  • Other duties assigned by Executive Housekeeper and General Manager
  • Discipline, reward and develop employees as necessary
  • Assists in interviewing all prospective employees, to ensure proper staffing levels are met
  • Ensure proper scheduling of all shifts for proper coverage according to occupancy
  • Help ensure all company and department policies are followed by all staff
  • Ensure proper supplies and maintain proper levels of supplies for staff use
  • Maintain high morale, sense of professionalism in all staff
present
Detroit, MI
Franchised Assistant Executive Housekeeper
Detroit, MI
Hilpert Inc
present
Detroit, MI
Franchised Assistant Executive Housekeeper
present
  • Provides training (including safety training) and conducts meetings with all housekeeping personnel as directed by management
  • Supervises or assists Executive Housekeeper in directing the work activities of housekeeping staff
  • Distributes keys and work assignments to staff
  • Assists Executive Housekeeper in the selection of Housekeeping personnel
  • Clerical work such as responding to emails in a timely manner
  • Ensures adherence to company quality standards by inspecting rooms, including deep cleaning according to Marriott Standards
  • Supervises housekeeping staff
Education Education
Bachelor’s Degree in Hotel
Bachelor’s Degree in Hotel
Harvard University
Bachelor’s Degree in Hotel
Skills Skills
  • Strong inter-personal skills with excellent ability to manage employee productivity
  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
  • Technology use – basic knowledge in technology as tool in communication (software, e-mail, scheduling, etc.)
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Constantly demonstrates knowledge and use of basic reading, writing and arithmetic skills
  • Detailed and meticulous, with expectation towards quality delivery
  • Good understanding of English
  • Proficient in the use of Microsoft Office
  • Able to use sound judgment; work independently, with minimal supervision
  • Strong Leadership skills in managing teams
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4 Assistant Executive Housekeeper resume templates

1

Assistant Executive Housekeeper Resume Examples & Samples

  • Prior housekeeping experience
  • Prior Hospitality Experience
  • Prior Supervisory Experience
2

Assistant Executive Housekeeper Inn Resume Examples & Samples

  • Training and supervision of all housekeeping staff
  • Ensure proper scheduling of all shifts for proper coverage according to occupancy
  • Assists in interviewing all prospective employees, to ensure proper staffing levels are met
  • Discipline, reward and develop employees as necessary
  • Help ensure all company and department policies are followed by all staff
  • Ensure proper supplies and maintain proper levels of supplies for staff use
  • Maintain high morale, sense of professionalism in all staff
  • Ensure proper motivation of all employees
  • Daily inspection of rooms and common areas (one to two hours a day) to ensure proper cleanliness and maintenance of these areas to meet or exceed compnay brand standards
  • Ensure all payroll corrections are complete in the Peoplesoft system, and approves payroll
  • Other duties assigned by Executive Housekeeper and General Manager
  • Basic computer skills (Word, Excel) - required
  • Payroll and Inventory experience - helpful
  • 3+ years Housekeeping or hotel operations experience - required
  • 3+ years supervisory or management experience - required
  • Bilingual (Spanish) - preferred
3

Assistant Executive Housekeeper Resume Examples & Samples

  • Emphasize guest satisfaction-monitor/track Hilton SALT responses and market metrix
  • College degree - preferred
  • 2+ years experience in Supervisory/Management/Assistant Housekeeper role - required
  • Microsoft Office Suite (Word, Excel, Outlook) - required
  • Advanced ability in English - required
  • Ability to communicate in Spanish - preferred
4

Assistant Executive Housekeeper Resume Examples & Samples

  • Ensure proper scheduling of all shifts for proper coverage according to occupancy
  • Daily inspection of rooms and common areas (one to two hours a day) to ensure proper cleanliness and maintenance of these areas to meet or exceed compnay brand standards
  • Other duties assigned by Executive Housekeeper and General Manager
  • 3+ years supervisory or management experience - required
5

Assistant Executive Housekeeper Resume Examples & Samples

  • Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of labor expenses
  • Investigate complaints, evaluate corrective actions, and implement plan to resolve and de-escalate conflicts
  • Communicate effectively to provide clear direction in assigning and instructing housekeeping duties
  • Manage finances of housekeeping operations including budget, forecasts, and inventory
  • Provide staffing, training, counseling, and performance reviews for the housekeeping department
  • Comply with all resort policies, procedures, and standards of operation
  • Solicit employee feedback, and review employee satisfaction results to identify and address employee problems or concerns
  • Emphasize guest satisfaction in all departmental meetings, and focus on continuous improvement
  • Supervise and review with the staff all the HOTSOS reports
  • Maintain high morals, good work environment, sense of professionalism, and guide the staff to increase productivity
  • Emphasize guest satisfaction-monitor/track Hilton SALT responses and market metrics
  • Additional tasks as assigned
  • High school diploma – required
  • College degree – preferred
  • At least two years of experience in Supervisory/Management/Assistant Housekeeping role – required
  • Valid US Driver's License with acceptable driving record – required
  • Microsoft Office Suite experience and skills – required
  • Advanced English ability, verbal and written – required
  • Ability to communicate in Spanish – preferred
  • Good communication, organization, and time management skills – required
  • Ability to lift weight from 25-50 lbs. – required
6

Assistant Executive Housekeeper Resume Examples & Samples

  • High school diploma. BA Preferred
  • Previous experience in managing a hotel/resort housekeeping department
  • Minimum of 2 years of experience in Supervisory/ Management/Assistant Housekeeper
  • Valid Colorado Driver’s License
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Advanced ability in English Required, ability to communicate in Spanish Preferred
  • Good communication, organization and time management skills
  • Lift weight from 25-50 lbs
7

Assistant Executive Housekeeper Resume Examples & Samples

  • Overseeing operation of the Housekeeping Department on a day-to-day basis
  • In the absence of Director of Services, fulfilling the operational needs of associated
  • Identify and maintain various methods and/or areas to achieve constructive communications
  • Ensure that assigned areas are properly cleaned daily
  • Work closely with and gain a working knowledge of Front Office, Accounting and
  • At least 5 year supervisory experience in Housekeeping in a Deluxe Hotel
  • Must be able to work with and understand financial information and data
  • Must be effective in handling challenges in work place including anticipating, preventing and solving challenges as necessary
  • Good oral and Written communication skills
  • Knowledge of principles and processes for providing customer and personal services
  • Management of material resources such as appropriate use of Housekeeping equipment, facilities and materials needed to do certain work or project
8

Assistant Executive Housekeeper Resume Examples & Samples

  • Establish LEAD goals, measurements and results for the department along with the Executive Housekeeper
  • Effective recruitment, selection, and development of leaders and colleagues
  • A coaching nature and empathetic approach to leadership, positively impacting colleague satisfaction, and the guest experience
  • Part of the senior leadership team in the Housekeeping Department
  • Develop/update Job descriptions, Job Task Checklists and Standard Operating Procedures for all shifts and positions within the department
  • Responsible for coaching, developing & managing the performance of the Housekeeping supervisory team
  • Responsible for maintaining all training documentation for all positions including the supervisory training program
  • Organize, implement and track all deep cleaning & job cycle projects for guestrooms and public areas
  • Ability to adapt to the challenges of a young evolving work force
  • Ensure company core room standards are implemented and audited for consistency
  • Effective scheduling, vacation planning & department productivity results to budget
  • Provide necessary resources, functional tools and equipment to get the job done
  • This includes developing, implementing, and maintaining a preventative maintenance plan to ensure the quality & efficiency of tools & equipment
  • Effective everyday communications, including performance management
  • Monitor/revise as needed, departmental health & safety tools including WCB & WHMIS training programs, policies and practices
  • Involved in guest room renovation projects related to FF&E and the opening of floors
  • Enhance and monitor department environmental initiatives and recycling programs
  • Effective communications and follow up with the Maintenance Department in related guest room and public area care
  • Effective and timely interaction with all Hotel Departments, key relationship with Front Office and Maintenance
  • A positive contributor to the leadership team of the hotel
  • Proven ability to successfully lead and motivate colleagues is key to consideration of your application
  • Experience in Housekeeping is an asset
  • Must be highly organized, energetic and posses the ability to get the job done
  • Results Driven
  • Working knowledge of Property Manager, Outlook, Word, Excel
9

Assistant Executive Housekeeper Resume Examples & Samples

  • Liaise with Linen Supervisor concerning the supply and cleanliness of linen, uniforms, guest laundry and dry cleaning. Supervise and assist with linen and uniform stock takes and purchasing
  • Oversee the implementation of deep cleaning programs
  • Assist in the control and analyzing on an ongoing basis, departmental and energy costs, to ensure performance against budget particularly if sales are below expectation
  • Assist the Executive Housekeeper in the development, implementation, recording and maintaining of departmental standards
  • Supervises allocation of work assignments to all Housekeeping staff to ensure maximum coverage on a daily basis. Cancel casual staff as required
  • Inspect guest rooms and VIP rooms on a daily basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required
  • Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E
  • Supervise the preparation of weekly timesheets for full and part time staff
  • Prepare purchase requisitions for all store items and make recommendations for purchasing where applicable
  • Implement and control Housekeeping policies and procedures, including lost and found, key control, security and emergency procedures, health and safety for all employees and guests
  • Handle requests and complaints with immediate action and through follow up and refer when necessary
  • Carries out any other reasonable request made by hotel management
  • Establish and maintain a prominent level of visibility and involvement within the hotel
  • Perform any related duties and special projects as designed
  • Ensure cleanliness and maintenance of all work areas, materials and equipment, reporting any defects immediately to the relevant department
  • Continuously endeavor to improve the knowledge of the job
  • Preparation and completion of timesheets, work schedules, holiday schedules, in line with business needs, as and when required. Analyze weekly productivity
  • Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required
  • Enter and locate work related information using computers and/or point of sale systems
  • Ability to work independently and to partner with others to promote an environment of teamwork
10

Assistant Executive Housekeeper Resume Examples & Samples

  • To lead and assist the Director of Housekeeping in the day-to-day operation of the department to ensure service standards are followed
  • To conduct regular inspections of guestrooms
  • To train supervisors and fulfill training role in the absence of the trainer
  • To follow all safety and sanitation policies
  • Previous experience in Housekeeping in a luxury hotel Computer literate in Microsoft Window applications an asset
  • Bilingual in English and Bahasa Indonesia is required
  • Pre-opening experience an asset
11

Assistant Executive Housekeeper Resume Examples & Samples

  • At least 3 years of previous management experience
  • Previous experience managing a workforce of over 50 employees
  • Ability to
12

Assistant Executive Housekeeper Resume Examples & Samples

  • Oversees staff of room attendants, house persons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met
  • Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, cots, etc
  • Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers
  • Communicates both verbally and in writing to provide clear direction to staff
13

Assistant Executive Housekeeper Resume Examples & Samples

  • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
  • High level of IT proficiency
14

Assistant Executive Housekeeper Resume Examples & Samples

  • Ensure ongoing training
  • A successful track record of managing a large team
  • Previous experience of managing a department and Profit and Loss account
15

Assistant Executive Housekeeper Resume Examples & Samples

  • A true desire to satisfy the needs of others in a fast paced environment
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
16

Assistant Executive Housekeeper Resume Examples & Samples

  • Manages assigned operational functions consistent with the strategic plan and vision for the department, the division and the Property
  • Manages and monitors expenses, staff productivity, operations and marketing strategies to produce both short term and long term profitability
  • Manages the delivery and measurement of guest service consistent with the company's core service standards and brand attributes
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
  • Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company's diversity commitment; adheres to the Company's status quo third party representation philosophy; complies with company policies, legal requirements and collective bargaining agreements
  • Assumes the responsibilities and duties of the Executive Director Housekeeping during his/her absence and days off
  • Attends job fairs, interviews potential candidates and recommends/selects qualified candidates according to company employment policies
  • Manages Housekeeping employees to ensure they adhere to and enforce company and departmental policies
  • Conducts daily briefings and coordinates necessary meetings with Guest Room Attendant's, House Persons and Specialists
  • Performs probationary evaluations and determines if employee is meeting the standard requirements for the position
  • Compiles yearly evaluations and coordinates individual goals for employees
  • Counsels and issues discipline to employees that violate department and / or the Property policies, practices or procedures through progressive counseling guidelines
  • Conducts inspections ensuring the cleanliness of all rooms, hallways, lockers, and lobbies
  • Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office
  • Faxes Due-Out Report to the Customer Service Representative on a daily basis
  • Responds to emergency situations
  • Reports needed repairs and prepare service call requests for maintenance
  • Instructs employees and new hires on the products used for cleaning in accordance with OSHA chemical Right-To-Know standards
  • Working knowledge in the implementation and enforcement of policies and procedures in regards to safety guidelines
  • Working knowledge of proper chemical usage, handling of biohazard materials, injury prevention, etc
  • Strong leadership qualities and sound judgment with effective decision-making and problem solving skills
17

Assistant Executive Housekeeper Resume Examples & Samples

  • Ensure that all items laundered and dry cleaned within the hotel's laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition
  • Organise movement of dirty and clean laundry and of guest valet service
  • Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding
  • Control and record chemical consumption and reorder as required
  • Assist in maintaining records of stock and equipment
  • Supervise all employees within the Laundry Department
  • Ensure an accurate valet delivery
  • Minimum 2 years’ experience in the same role in a 5* Hotel
  • Having good overall knowledge about Laundry Operation
  • Excellent people management skills
18

Assistant Executive Housekeeper Resume Examples & Samples

  • Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and Mandalay Bay Resort & Casino
  • Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
  • Manages Human Resources responsibilities for Housekeeping to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements
  • Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
  • Assumes full responsibilities of the Executive Housekeeper in his/her absence
  • Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and offers corrections/modifications to systems/structures that create problems or impede commitment to excellence in service
  • Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
  • Manages short and long-term departmental objectives. Monitors, documents, and notifies Executive Housekeeper of any problems that may impact/jeopardize the achievement of current and future departmental objectives
  • Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are conforming to sanitation requirements and established standards as set by Mandalay Bay Resort & Casino
  • Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance standards, as established by Mandalay Bay Casino & Resort
  • Establishes and maintains effective working relationship with all departments within Mandalay Bay Casino & Resort
  • Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of responsibility are handled in accordance to policies, procedures, and established timelines
  • Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary
  • Ability to perform a myriad of duties with extreme care and attention to detail, while working in a fast-paced and busy environment
  • Working knowledge/understanding of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
  • Excellent knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc
  • Technical knowledge/understanding of a hotel management system
  • Maintain physical stamina, proper mental attitude, and ability to deal effectively with guests, management, employees, and outside contacts, while working under pressure and meeting deadlines
  • Excellent customer skills
  • Have interpersonal skill to deal effectively with all business contacts
  • Working knowlegde of MS Word, Excel, and Outlook
  • Able to effectively communicate in English, in both in written and oral form
19

Assistant Executive Housekeeper Resume Examples & Samples

  • Supervises Housekeeping employees to ensure they adhere to and enforce Company and Housekeeping policies
  • Maintains records, including repairs needed, lost and found items, and quality of work completed by employees
  • Inspects rooms to ensure they are up to Company standards
  • Ensures Guest Room Attendants are conforming to the health laws and standards set by the property
  • Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; adherence to the Company’s status quo third party representation philosophy; compliance with Company policies, legal requirements and collective bargaining agreements
  • Works closely with the Front Desk to ensure guests receive clean rooms in a timely manner
  • Works closely with Engineering to ensure all maintenance concerns are handled appropriately
  • Works closely with scheduling to ensure proper staffing
  • Manages assigned operational functions consistent with the strategic plan and vision for the department, division, and property
  • Manages the delivery and measurement of guest service consistent with the Company’s core service standards and brand attributes
  • Provides input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs
  • Coordinates turn-down services and other special requests made by VIP Services and VIP guests
  • Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
  • Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E
  • At least 2 years Housekeeping Supervisory experience
  • Previous experience with Collective Bargaining Agreements
  • Previous experience supervising at least 25 employees
20

Assistant Executive Housekeeper Resume Examples & Samples

  • Foster the departments safety culture through training, enforcing company guidelines and accountability
  • Provide, training, coaching, accountability and performance reviews for the Admin team
  • Publically recognize staff successes
  • Develop relationships and communicate effectively with all departments especially with the Housekeeping Department, Laundry, Warehouse and Property Managers
  • Manage the housekeeping departments Vehicles and driver program
  • Assist Administration and Housekeeping Areas as needed
  • Maintains and oversees the daily financial tracking of supplies and labor
  • Works with Executive Housekeeper of Admin and inventory to manage daily room inventory, track housekeeping employees and prioritize daily work load
  • Cover MOD on Executive’s days off
21

Assistant Executive Housekeeper Resume Examples & Samples

  • Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
  • Ensures the application of hygiene, safety and environment regulations Applies the hotel's security regulations (in case of fire etc) and ensures they are respected
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and ensures they are fulfilled
  • Is responsible for the security of people and property in the area under his/her remit Supervises the cleanliness and the attire of his staff
22

Vietnamese Assistant Executive Housekeeper Resume Examples & Samples

  • Assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence
  • Good writing skills
  • Problem solving, motivating, organizational and training abilities
  • Diploma in Hotel Administration, Hotel Management or equivalent
  • 3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience
  • Type and level of experience required may vary slightly based on size and complexity of operation
23

Assistant Executive Housekeeper Resume Examples & Samples

  • 2 years relevant experience required with 1 year of which in a supervisory role; preferably in a large hotel or comparable facility
  • Excellent detailed knowledge of housekeeping operations
  • Basic training skills
  • Excellent interpersonal, communication (verbal and written), organization, multi tasking, problem solving skills; detail oriented
  • Working knowledge of Property Manager preferred
  • Proficient with Microsoft Office suite required
24

Assistant Executive Housekeeper Resume Examples & Samples

  • Indonesian citizen
  • At least 3 years of housekeeping experience
  • Must have prior supervisory experience in managing a large team
  • Good understanding of English
  • Strong inter-personal skills with excellent ability to manage employee productivity
  • Excellent communication skills, both written and spoken
  • Detailed and meticulous, with expectation towards quality delivery
  • Knowledge of Opera Property Management System is desired although not essential
25

Assistant Executive Housekeeper Resume Examples & Samples

  • Minimum of 2-4 years previous experience in Housekeeping management or equivalent
  • Excellent & efficient leadership, interpersonal and communication skills
  • Efficient communication skills
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
26

Assistant Executive Housekeeper Resume Examples & Samples

  • Oversees staff of room attendants, housepersons, inspectors and laundry attendants by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met
  • Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to insure pay is on time
  • 1-3 years previous supervisor or management experience in housekeeping in a luxury hotel environment
27

Assistant Executive Housekeeper Resume Examples & Samples

  • Conducts pre-shift meetings and reviews all pertinent information for the day’s activities; departures, arrivals, and scheduled stayover cleans
  • Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry
  • Assist in monitoring annual deep cleaning and carpet cleaning projects
  • Inspect rooms and public space using an Inspection Checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available
  • Assist in ensuring efficient and timely communication with the General Manager, Front Desk Manager, Food and Beverage Management, and Engineering Department
  • Maintains communication with the Engineering Department by providing a written work order and/or entering information into the Asgard system
  • Ensures all Lost and Found items are bagged, tagged and logged into the Asgard system. Coordinates with Security and/or Resort Management to secure, store, and dispose of Lost and Found items according to state law
  • Responsible for ensuring the cleanliness and organization of Housekeeping vehicles and storage rooms
  • A minimum of six (6) months of supervisory experience in the hospitality or customer service field required
28

Assistant Executive Housekeeper Resume Examples & Samples

  • Supervises Housekeeping employees to ensure they adhere to and enforce company and Housekeeping policies
  • Inspects rooms to ensure they are up to Bellagio standards
  • Ensures Guest Room Attendants (GRAs) are conforming to the health laws and standards set by the property
  • Manages and monitors fiscal budget and marketing strategies to produce both short term and long term profitability for the property
  • Manages the delivery and measurement of guest service consistent with the Bellagio’s core service standards and brand attributes
  • Manages Human Resources responsibilities which include, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction as well as quality hiring, training and succession planning processes that encompass Bellagio’s diversity commitment
  • Ensures adherence to Bellagio’s status quo third party representation philosophy, as well as compliance with Bellagio’s policies, legal requirements and collective bargaining agreements
  • Controls expenses by voluntary staff reductions when necessary
  • Performs all other job relates duties as requested
  • At least 2 years of Housekeeping Supervisory experience
29

Assistant Executive Housekeeper Resume Examples & Samples

  • Provide subordinates with guidance and information to ensure productivity is efficient and effective
  • Attend and/or conduct supervisory and general employee meetings
  • Ensure effective scheduling and assignment of personnel in keeping with staffing guidelines
  • Control overtime as directed by the Director of Housekeeping
  • Evaluate guestrooms and general housekeeping areas to ensure quality standards are achieved and maintained
  • Maintain & consistently enforce departmental rules & procedures as approved by Director of Housekeeping
  • Coordinate scheduling needs on a daily basis in accordance with established procedures
  • Advise Engineering on the maintenance issues and areas in need of repair or replacement
  • Initiate programs and refine existing programs or procedures to affect a higher level of standard
  • Inspect VIPs and ensure the highest quality standards are maintained
  • Interact with guests to ensure a positive guest experience in keeping with our 4-diamond standards
  • Review efficiency/quality rating and scores of all Guestroom Attendants, Utility Cleaners, Floor Care Specialists, and General Cleaners. Recommend commendations and perform coaching and counseling as needed
  • Evaluate cleaning chemicals and practices in order to ensure proper chemical usage
  • Maintain & ensure excellent communication line between housekeeping department & all other departments
  • Oversee the carpet and marble care program to insure all guestroom carpets and marble is maintained
  • Mentor potential candidates in the department to develop them into promotable positions
  • Interact with and participate in the training of new hires and on-going training for other team members in the department
  • 5 years supervisory experience, preferably in Housekeeping or Hotel/ Casino operation
  • Must be able to successfully handle multiple tasks at one time
  • Must have solid understanding of Housekeeping management with strong organizational and interpersonal skills
  • Must be detail-oriented and flexible
  • Must be able to train and develop for quality standards
  • Must be able to deal effectively with internal/external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information to resolve conflicts
  • Must have excellent safety and sanitation knowledge
  • Must have basic computer literacy, MS Office
30

Assistant Executive Housekeeper Resume Examples & Samples

  • Ensure the highest level of cleanliness throughout the hotel with particular emphasis on guest rooms and public areas
  • Recruit and train Housekeeping associates in accordance with hotel guidelines
  • Maintains appropriate standards for hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
  • Control the inventory and usage of all cleaning supplies and evaluate pricing and service regularly
  • Prepare weekly/monthly labor schedules to ensure adequate staffing while making efficient use of labor resources
  • Inspect all public and back of house areas on a daily basis to ensure the cleanliness and hygiene standard are kept to the high standard at all time
  • Supervises outside contractors to ensure contractual compliance
  • Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
  • Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
  • Assist Director of Housekeeping on preparing annual recommendations for the housekeeping budget and capital improvements each year to ensure standards of all furniture, fittings and linens are maintained
  • Assist Director of Housekeeping to review forecast based on actual need on monthly basis or whenever it is necessary to do so
  • Maintain and update the records of lost & found in the Housekeeping department and organize distribution of unclaimed items
  • Co-ordinate with other departments concerned in handling guest requests, enquiries and complaints regarding comforts and services
  • Performs other duties assigned by superior
31

Assistant Executive Housekeeper Resume Examples & Samples

  • Supervise and oversee day-to-day Housekeeping operations including guest rooms and public areas, as well as laundry operations
  • Direct work assignments of supervisory and non supervisory Housekeeping personnel
  • Schedule and conduct daily routine inspections of guest rooms, public areas (including F&B outlets) to ensure prescribed standards of cleanliness
  • Supervise and schedule inventories for store and guest supplies items; ensure consumption is under control; monitor ordering procedures
  • Assist to monitor, control and ensure compliance of housekeeping procedures including Lost & Found, Key Control, and Work Safety & Health
  • Attend promptly to all guest requests and feedback
32

Assistant Executive Housekeeper Resume Examples & Samples

  • Serves as a leader for Team Members while fostering teamwork, high team member morale, motivation and open communication
  • Coaches Team Members while developing their skill levels using a consistent, approachable demeanor and clearly articulating expectations
  • Evaluate department supervisors frequently
  • Provide key communication link between critical departments i.e. Front Desk, Food & Beverage, Security, and Surveillance
  • Hire, train, and supervise Room Coordinators, housekeeping staff, and EVS staff, and other hotel positions
  • Maintain expected levels of service and cleanliness in rooms-divisions
  • Establish and maintain guest service standards in all respective departments approved by GM/VP of Hospitality
  • Issue timely performance evaluations on team members and offer guidelines and resources to achieve goals
  • Strives to improve and streamline departmental operations through continuous assessment of work processes and program effectiveness/value and training
  • Allocates resources to areas that create value for our guests as well as Cactus Petes
  • Helps maintain and enhance a safe, secure and comfortable environment for our Guests and Team Members
  • Manages the staffing, planning and organization of work in assigned departments
  • Responsible for ordering department supplies and maintaining par levels for ordering inventory
  • Oversees all laundry attendants and ensures smooth operation of daily laundry functions
  • Administers and communicates policies and procedures and holds meetings with staff
  • Ensures the staff is well trained with an emphasis on providing service levels consistent with Cactus Petes standards
  • Ensures the utilization of policies and procedures
  • Maintains contacts with vendors obtaining the latest information on products, training and materials
  • High school education or equivalent required. Some college preferred or combination of college and industry experience
  • Two years of Hotel housekeeping experience or relative field preferred
  • 1 to 2 years of supervisory experience
  • Must have the ability to develop and train others
  • Must possess proven organizational skills
  • Must possess exceptional oral and written communication skills
  • Must have strong internal and external customer service skills
  • Must know Microsoft Office at an intermediate level
  • Ability to sustain a high level of confidentiality and professionalism
  • Ability to maintain a high level of energy and take a proactive and strategic approach
  • Displays a positive and professional image at all times throughout the property
  • Creativity, humor and positive attitude required
  • Must be able to work a flexible schedule including weekends and holidays
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Assistant Executive Housekeeper Resume Examples & Samples

  • Experience leading a workforce of over 100 employees
  • Ability to analyze budgets, overtime reports, FTE reports and financial reports
  • Ability to understand process development
  • Ability to develop and present department action plans
  • Ability to create, manage and balance departmental budgets
  • Working knowledge of cleaning equipment, supplies, and chemicals
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Assistant Executive Housekeeper Resume Examples & Samples

  • In the absence of the Executive Housekeeper, the assistant acts as lead for the department and manages and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards. Monitors guests requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellent service
  • Assists in ensuring that an accurate inventory of linens and supplies is maintained. Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured
  • Assists with hiring, supervising, disciplining and training of all staff under the direction of the Housekeeping Department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations
  • Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. May be required to conduct departmental meetings. May be required to do other duties and special projects as assigned by the executive housekeeper
  • Must be detail-oriented and committed to the consistent delivery of quality work results
  • Associate's Degree/College Diploma/Cepeg
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Assistant Executive Housekeeper Resume Examples & Samples

  • Assist Executive Housekeeper in preparing annual recommendations for the housekeeping budget and capital improvements each year to ensure standards of all furniture, fittings and linens are maintained
  • Assist Executive Housekeeper to review forecast based on actual need on monthly basis or whenever it is necessary to do so
  • 2-3 years previous housekeeping leadership experience in a luxury environment required
36

Franchised Assistant Executive Housekeeper Resume Examples & Samples

  • Supervises or assists Executive Housekeeper in directing the work activities of housekeeping staff
  • Supervises housekeeping staff
  • Ensures adherence to company quality standards by inspecting rooms, including deep cleaning according to Marriott Standards
  • Provides training (including safety training) and conducts meetings with all housekeeping personnel as directed by management
  • Distributes keys and work assignments to staff
  • Addresses guest complaints regarding housekeeping services or equipment
  • Completes inventory of supplies and equipment as directed as well as purchasing, approving and coding invoices
  • Clerical work such as responding to emails in a timely manner
  • Assists Executive Housekeeper in the selection of Housekeeping personnel
  • Reports any maintenance requests to maintenance staff; records repair information in maintenance log
  • Completes follow-up on vacant or occupied rooms
  • Assumes functions of Housekeeper as necessary
  • In charge of all lost and found items storing and logging items to be returned to guests
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Assistant Executive Housekeeper Resume Examples & Samples

  • Plans and organizes the cleaning of all guests' rooms and public areas
  • Provides daily cleaning assignments to room attendants
  • Addresses associate issues in conjunction with the Executive Housekeeper
  • Manages staffing fluctuations
  • Inspects cleanliness of all hotel rooms and public areas
  • Provides current and prospective associates with information about company policies and job duties
  • Performs difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures
  • Effectively communicates with the front desk to update the room status and any delays when necessary
  • Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations
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Assistant Executive Housekeeper Resume Examples & Samples

  • Is responsible for the smooth running of the department in the absence of the Executive Housekeeper
  • Work with the appropriate departments of the hotel to Obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests ‘stays meticulously
  • Ensure that standards of excellence in customer service are maintained and regularly updated
  • Ensure that guest’s expectations are anticipated, met at all times and even regularly exceeded
  • Monitor guests’ satisfaction throughout their stays and take appropriate steps and immediate corrective measures where necessary
  • Deal with all guests’ queries and complaints swiftly and efficiently
  • Check all rooms and long stay guest rooms for room quality status
  • Spot check of guest rooms, corridors, gardens, floors-services, public & common areas and storerooms to hotel standard
  • Co-ordinate general deep cleaning program i.e.: shampoo, curtain, cleaning of bedspreads, tiles, marbles, and wooden special care
  • Implement special cleaning program for Floors and Public Area team and to coordinate with other departments on special cleaning operations by Housekeeping department, contractors or engineering department
  • Supervise Lost property (for the storeroom and distribution of unclaimed lost property.)
  • Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently
  • Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed
  • Through proper communication ensure that staff members have all the information they require in order to provide excellent customer service at all times
  • Ensure that all sections have the appropriate staffing levels for efficient operations while achieving set host productivity targets
  • Supervise completion of host duty rosters and staff holidays plan
  • Constantly monitor host moral to ensure that the personnel are kept in an appropriate state of discipline, motivation and commitment to the objectives of the organization at all times
  • Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties
  • Regularly appraise his immediate collaborators in order to feedback to them essential information to enable them to constantly improve their performance
  • Carry out effectively the recruitment and selection of new hosts in accordance with the company procedures and best practices and in line with wage budgets and manpower plans
  • Use effectively, monitor and control Manpower and natural resources to balance both budgetary requirements and customer needs
  • Appropriate records are maintained in accordance with occupancy and legal requirements
  • Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel
  • Participate in Management and Coordination Meetings organized by the General Manager in the absence of The Executive Housekeeper
  • Report on the administration and operation of the department on a regular basis as per established policies
  • Ensure and maintain that Health and Safety practices are followed at all times
  • Adhere to fire alarm or any emergency statutory procedures in the event of fire
  • Promote Energy efficiency and environment and identify improvement to support the Green Globe Policy
  • Maintain adequate stock levels within Housekeeping stores and issuing as needed
  • Performs Manager on Duty Shift
  • Perform any other duties as assigned by the Management
  • Please send your application and resume to hra-zilpasyon@sixsenses.com
  • We kindly request applicants to send their resume only once
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Assistant Executive Housekeeper Resume Examples & Samples

  • Ensures work responsibilities are covered when absent
  • Takes ownership of all work performed and communicated
  • Completes tasks on time or notifies appropriate person with an alternate plan
  • Solicits customer feedback to improve service
  • Monitors and controls labor costs under the direction of the Executive Housekeeper
  • Seeks approval for overtime, if required
  • Talk or hear consistently throughout the work day
  • Lift up to 50 lbs
  • Push / pull up to 50 lbs
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Assistant Executive Housekeeper Resume Examples & Samples

  • Support managing, training and developing the Housekeeping team
  • Good level of computer skills
  • High level of English
41

Assistant Executive Housekeeper Resume Examples & Samples

  • Direct the work assignments of supervisory and non supervisory personnel
  • Identifies training needs and ensures that departmental training plans are successfully implemented
  • Assist the Executive Housekeeper in personnel matters such as interviewing, evaluating and counselling
  • Establish and maintain effective employee relations
  • Responsible for training of employees in the proper care of all operating equipment and to constantly inspect the use of all such equipment and to ensure break downs are repaired
  • Ensure good interdepartmental communication, network and teamwork
  • Inform other departments of housekeeping matters that concern them, particularly the Laundry Department, Engineering Department and Front Office Department
  • Consult with the Executive Housekeeper on any work that needs to be excluded
  • Attend daily communication meetings and weekly housekeeping meetings
  • Act and follow-up on all decisions, departmental meetings, programs as scheduled by the Executive Housekeeper
  • Ensure that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
  • Coordinate with Front Office to ensure there are adequate vacant clean rooms are available for sell sufficient
  • Maintain open channels of communication with the Executive Housekeeper on all matters affecting the Housekeeping and Laundry Department
  • Inspect guest and public areas on a daily basis to ensure that all furnishing, facilities, and equipment are clean and in good repair and reports findings to the Executive Housekeeper
  • Monitor housekeeping personnel to ensure that rooms receive proper attention
  • To inspect daily VIP- allocated rooms and to spot check rooms of in-house VIP guests
  • To daily spot check vacant, occupied and out of order rooms and report findings to Housekeeping Manager
  • To co-ordinate the spring cleaning / extra work schedule / maintenance requisitions of all rooms and public areas with the Executive Housekeeper and ensures such schedules and requests are followed
  • Receive and investigate queries and complaints from hotel guests, Management and Front Office, then reports to Executive Housekeeper
  • Maintain appropriate standards and discipline for dress, hygiene, uniform, appearance, posture and conduct of housekeeping personnel
  • Monitor and control housekeeping tasks, such as lost and found, key control, security and emergency procedure that help maintain the health and security of personnel and guests
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Assistant Executive Housekeeper Resume Examples & Samples

  • Comply with all Resort policies, procedures, and standards of operation
  • Perform any additional tasks or projects as required
  • Supervise and review with the staff all the HotSOS reports
  • Maintain high moral, good work environment, sense of professionalism, and guide the staff to increase productivit
43

Assistant Executive Housekeeper Resume Examples & Samples

  • Adapts management practices to suit P&P, operational methods
  • Analyses guest comments and implements any necessary corrective actions
  • Is responsible for staff training and follow-up, passing on his/her know-how, behavioral skills, motivation and passion for the job
  • Ensures that brand standards are duly respected, implemented and updated
  • Supervises the consumption of cleaning products to comply with predefined ratios
  • Manages the stocks of all guest items, cleaning products and amenities
  • Prepare monthly productivity reports and provide feedback and action plan
  • Ensures the appropriate behavior and impeccable presentation of personnel under his/her responsibility
44

Assistant Executive Housekeeper Resume Examples & Samples

  • Candidates should be extremely detail oriented and organized
  • The responsibilities include assisting in overseeing any area in the Housekeeping Department
  • Duties may also include training, staff development and scheduling
45

Assistant Executive Housekeeper Resume Examples & Samples

  • Interacts with guests as well as individuals outside the hotel, such as suppliers, contractors, outsource companies and competitors
  • Monitors Housekeeping personnel to ensure all guests receive prompt and courteous service
  • Monitors Housekeeping personnel to ensure all rooms (Executive, deluxe, Club, suites) including repeat guests, Priority, SCC members and other VIP’s receive any special attention as required
  • Inspects all guest and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and well maintained
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Assistant Executive Housekeeper Resume Examples & Samples

  • Dedicated to the overall performance of our Housekeeping team while having the ownership of guest rooms, public areas and colleague areas
  • Perform in accordance with all Fairmont Hotels & Resorts’ standards, ensuring timely, courteous and professional service is provided to each of our guests and colleagues
  • Ensure the highest levels of guest service through the application of all Corporate and property standards and policies
  • Utilise the feedback from our guests communicated through our JD Power assessments and LQA Audits to develop, communicate, implement and support initiatives, which will enhance our guest experience
  • Handle guest complaints and follows through on action required both from a guest perspective and internally by looking at processes and holding accountability
  • Ensure a positive, team oriented spirit is maintained among all co-workers by practicing open communication, empathy, and support
  • Be a Cheerleader, and ensure that our team members have a memorable work experience and build an environment of excitement, positive energy and teamwork to achieve our common goal
  • Collaborate with our Director of Housekeeping to ensure that our Housekeeping leaders and colleagues have all of the resources required to perform their responsibilities
  • Utilise the feedback from our colleagues communicated through our Colleague Engagement Survey to develop, communicate, implement and support initiatives to meet set goals
  • Monitor assignments such as carpet shampooing, furniture out for repair or upholstery, broken/missing items to be replaced, housecleaning, heavy vacuuming, drapery cleaning, etc
  • Involvement in special projects associated with a hotel of 367 guestrooms
  • Ensure extremely strong and open lines of communication with other departments and outside contractors, and maintain a close relationship with the Engineering and the Front Office
  • Heavily involved in the fiscal responsibility of the department to ensure maximum contribution to the business success of the hotel. This includes cheque book management, daily labour, productivity and overtime reviews, monthly forecasting, and month end review/commentary
  • To be Health & Safety conscious and actively lead in maintaining a safe work environment
  • Other duties as assigned by the Director of Housekeeping
  • Solid background in hotel operations required
  • Minimum 2 years experience in a management role in hotel operations required (housekeeping management preferred)
  • Five diamond hotel experience an asset
  • Proven service leadership skills with the ability to inspire, encourage, and build teamwork with colleagues to deliver a meticulous room and outstanding service to our guests
  • Previous experience leading a large group with motivation and excitement. Ability to build relationships one-on-one and with a large group
  • High degree of competency in Word, Excel, Opera and Windows
  • Must be proactive with a meticulous eye for detail
  • Dynamic, energetic, creative and thrives under pressure