Executive Housekeeper Resume Samples

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R Rodriguez

Rosalyn

Rodriguez

236 Howe Knolls

Dallas

+1 (555) 754 7344

236 Howe Knolls

Dallas

Phone

p +1 (555) 754 7344

Experience Experience

Chicago, IL

Asst Executive Housekeeper

Chicago, IL

Osinski LLC

Chicago, IL

Asst Executive Housekeeper

Is expected to perform any related duties as requested by the Rooms Division Manager
Provides for a safe work environment by following all company safety and security policies and procedures
Flexibility to respond to a range of different work situations
Keeps the Housekeeping Manager informed of pertinent information pertaining to the department
Helps Housekeeping Manager with creating all Purchase Orders pertaining to housekeeping
Assists in the direct training program of the new housekeeping employees
Measure, analize, report and communicate date/information about environmental performance and effectiveness

San Francisco, CA

Executive Housekeeper

San Francisco, CA

Jacobi-Weimann

San Francisco, CA

Executive Housekeeper

Drive continuity through leadership of all front-line positions in the operating area including salaried leaders, interns, union and non-union hourly Cast, trainers and coordinators/leads. Oversee all HR and compliance cases for the area, implements step 1 of the greivance procedure for union cast, and ensures leadership and development for salaried direct reports
Manages and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards. Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service
Ensures that an accurate inventory of linens and supplies is maintained. Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured
Safety/Risk Management: Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents
Develop and lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service
Educational Assistance
Learning and development opportunity

present

Phoenix, AZ

Franchised Executive Housekeeper

Phoenix, AZ

Kling-Waters

present

Phoenix, AZ

Franchised Executive Housekeeper

present

Conducting performance reviews in a timely fashion, and delivering constructive coaching and counseling
Foster teamwork
Perform other tasks that are deemed necessary to the success of the hotel and the associates
Processing new hire paper work for new employees
Effectively create a weekly schedule that reflects the occupancy for effective cost control
Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met. Trains staff in all aspects of housekeeping, including guest service
Treat guest, associates, vendors and co-workers with professionalism and respect at all times

Education Education

Bachelor’s Degree in Creativity

Liberty University

Bachelor’s Degree in Creativity

Skills Skills

Dependable and reliable with the ability to work a flexible schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Strong inter-personal skills with excellent ability to manage employee productivity
Highly responsible & reliable
Detailed and meticulous, with expectation towards quality delivery
Strong leadership skills with ability to coach, mentor, train and develop staff
Strong ability to multi task
Proficient in time management; the ability to organize and manage multiple priorities
Strong mathematical skills
Good command in English language
Ability to work a flexible schedule, including weekends and holidays

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Executive Housekeeper Resume Examples & Samples

Accountable for operational business decisions and understands when to empower Cast and leaders
Remove barriers and identify opportunities for continuous improvement (service, products, facility, systems, etc)
Develop and transfer knowledge and skills to entry level management leaders and multifunctional Frontline Cast
Develop and lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent high quality Guest Service
Ensure target metrics and any legal and regulatory requirements are met in a timely manner
Manage the financial performance of departmental expenses by ensuring on-going metrics such as labor, overtime, cost of sales, and other expense meet Annual Operating Plan (AOP)
Contribute to the preparation of the annual operating plan, 5-year plan, and capital planning
Responsible to ensure daily pre-shift meetings are conducted as well as conducts daily briefing meetings to communicate relevant Guest, Cast or business information in a timely manner
Model and ensure effective communication and promote positive relationships within and across lines of business, peers, and vendors to achieve a successful day-to-day operation
Anticipate future staffing needs and plan accordingly
Responsible to resolve Guest concerns escalated regarding concerns about experiences at the hotel, theme parks or other areas on Disney property
Walk the area regularly, interacting with Guests, Cast Members and partners on a daily basis to ensure a seamless cleanliness experience and delivery of superb service and show quality
Manages the execution of vendor contracted services & approves departmental purchases for supplies and equipment
Drive a vision for the operation which helps connect the housekeeping function to the overall Guest experience
Ensure compliance with laws and related issues. Remain current on changing laws and regulatory requirements, including hazardous waste removal and recycling programs
Minimum 3-5 years management experience in hotel operations or a related area
Bachelor's degree or equivalent experience
Advanced knowledge of custodial processes and safety standards (emergency clean-ups, BBP, floor care, interior/exterior building cleaning, chemicals and equipment)
Able to walk for prolong periods of time daily while working around variety of cleaning products
Demonstrated ability to lead a team of leaders
Able to be self-directed and demonstrate strong leadership and relationship skills consistent
Demonstrate a strong level of professionalism and confidence
Demonstrated strong organizational, time management and follow-through skills, with strong attention to details
Demonstrated strong business planning skills
Demonstrated ability to strong negotiation, influencing, problem solving, as well as continuous improvement process skills
Demonstrated strong partnering, coaching and mentoring skills
Demonstrated strong written, verbal communication and presentation skills
Demonstrated financial awareness of budget and daily labor costs, operating expense, oversight of inventory and supply orders and maintenance of par levels
Knowledge of industry trends and practical business application
Ability to converse in Mandarin & English

Executive Housekeeper Resume Examples & Samples

Provide supervision and direction for all Housekeeping activities within their team to ensure the highest levels of cleanliness and guest satisfaction are maintained
Mentor and develop staff for the next level
Drive customer satisfaction scores through Market Metrix, Guest and Homeowner comments
Investigate and resolve complaints, implement and maintain corrective actions and follow through on staff accountability
Work closely with the Executive Housekeeper of Admin and inventory control on scheduling, staffing and employee productivity
Provide staff with clear set goals, expectations and accountability
Partner with the Property Managers and their staff to deliver quality services by holding staff accountable for cleaning to high standards and identifying and reporting maintenance issues and damages caused by rental guests
High School diploma or GED - required
Minimum of 5 years in Housekeeping Operations
Minimum of 3 years experience in a Supervisory/Management position
Microsoft office esp. Excell and Outlook, LMS and PeopleSoft helpfull
Valid Driver’s License or the ability to obtain
Great people skills
Great communication skills
Spanish helpful
College Degree - preferred

Executive Housekeeper Keystone Resort Property Management Resume Examples & Samples

Create the schedules for your housekeeping department via business needs while keeping the whole department needs in mind
Work closely with your area Property Managers and hold regularly scheduled meetings
Maintains area supplies and tools to par levels
Must have minimum 1 year experience in hospitality rooms division, with progressive levels of responsibility - required
Expertise in scheduling, managing room inventory, employee productivity - required
Proficient in Microsoft office esp. Excel and Outlook - required
Must be able to speak, read, and write in English - required
Property management housekeeping experience - highly preferred
High level skill in interacting with a diverse group of people, including employees and guests from different cultural backgrounds

Executive Housekeeper Resume Examples & Samples

Operate a multifunctional and multiunit business and must constantly balance multiple competing priorities and unplanned day to day situations. Support and lead a diversified team of entry level leaders with multigenerational and multilingual hourly Cast teams ensuring consistent delivery of an exceptional Guest experience
Manage the financial performance of departmental expenses by ensuring on-going metrics such as labor,overtime, cost of sales, and other expense meet Annual Operating Plan (AOP)
Prioritize purchases based on inventory levels. Manage internal control processes
Responsible for an organization with between 4 and 14 salaried direct reports and 1-3 hourly O&T Cast Members. Responsible for indirect leadership of 100-325 hourly Cast Members
Ensure compliance with any and all regulatory requirements
Drive continuity through leadership of all front-line positions in the operating area including salaried leaders, interns, union and non-union hourly Cast, trainers and coordinators/leads. Oversee all HR and compliance cases for the area, implements step 1 of the greivance procedure for union cast, and ensures leadership and development for salaried direct reports
Responsible for coaching, disciplining and terminating hourly and salaried Cast Members. Provides direction regarding the coaching, discipline, and termination of hourly Cast Members. May attend grievance hearings with collective barganing units and union business agents
Identify and develop potential in hourly and salaried Cast Members to build leadership teams that reflect the Cast we lead and the Guests we serve
Conduct mid-year and year-end performance reviews with salaried and nonunion hourly direct reports. Lead salaried leaders in the operating area in addition to support staff such as non-unionized and O&T hourly Cast
Serve as a mentor to salaried leaders within the organization. Serve as a role model to direct-report leaders and front-line Cast Members for professionalism. Serve as a teacher or subject matter expert to peers about operating area of responsibility
Operate day-to-day independently overseeing mutiple units and/or experiences. Authority to make decisions about the operating area to ensure an exceptional Guest experience. May be called upon to make decisions in partnership with peers and senior leaders following incidents or emergencies. May interface with other senior leaders and peers to make decisions which have a broader impact to the overall Guest experience
Demonstrated budget and scheduling management skills
Demonstrated strong partnering skills
Demonstrated ability as a team leader
Demonstrated strong Guest Service skills
Demonstrated coaching and leadership skills
Proven experience and strong understanding of working in a union environment
Demonstrated ability to manage conflict/resolution
Ability to lift 17 pounds
Ability to push/pull up to 85 pounds
Demonstrated business acumen with experience and strong analytical skills
Demonstrated multilingual skills, particularly Creole, Portuguese, Spanish and Vietnamese

Executive Housekeeper Resume Examples & Samples

Oversee and direct the cleaning activities for full service hotel
Handle customer service issues and resolve with guests as needed
Maintains hotels lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and sends correspondences
Manages room quality in accordance with company Brand Standards, assuring cleanliness of hotel rooms all equipment and furnishings are in working order
Responsible for cleanliness, orderliness and appearance of the entire hotel public spaces
Work closely with Front Desk on room priorities and needs
Work closely with Engineering on preventive maintenance schedule of rooms and public areas to ensure in working order
Create the schedules for your housekeeping department via business needs while keeping the whole hotel needs in mind
Responsible for administering departmental safety training, auditing of personnel work assignments, enforcing procedures and policies of the housekeeping department and its employees
Managing staffing needs, new employee placement and employee training follow up
Maintaining budgeted bottom line through employee productivity, proper inventories and CPOR expenses
Responsible for ordering of guest supplies, cleaning supplies, linen/terry, uniforms and tool par levels
Responsible for maintaining and auditing inventories of guest supplies, cleaning supplies, linen/terry, uniforms and tools
Develop and implement housekeeping systems and procedures to aide in productivity and profit margin
High School diploma or equivalent - required
Must have minimum 1 - 3 years experience in hospitality rooms division, with progressive levels of responsibility - required
3+ years experience in managing people - required
Valid US Driver's License and acceptable driving record - required
Full Service Hotel housekeeping experience - highly preferred
Knowledge of LMS - preferred
Conversational Spanish - preferred
Must have excellent communication skills, and be able to clearly and effectively communicate with staff and guests
Must have excellent follow up and organizational skills

Executive Housekeeper Resume Examples & Samples

Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s)
Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction
May be responsible for the security of lost and found items or coordinate the lost and found function with other departments
Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

Housekeeping Manager / Executive Housekeeper Resume Examples & Samples

Responsible for overseeing the daily operation of the Housekeeping Department: Runs daily housekeeping operation of units, hires, develops and manages a staff of 25+, facilitates and organizes the room cleaning, laundry, houseman and common area cleaning functions, resolves daily owner service issues or concerns
Supports audit Standards: manages daily completion of all audit standards. facilitates training to ensure staff can execute standards and manage performance, creates action plans for AOS feedback, and conducts unit inspections to ensure the ROPS DOPS standards are being met
Manage and support all financial aspects of the department: Manages the budget, manages inventory for the budget, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models
Demonstrated ability to work under pressure
Ability to maintain confidential information
Working knowledge of property management systems
Two + years as housekeeping leader
Three to five years hospitality customer service experience

Franchised Executive Housekeeper Resume Examples & Samples

Candidates must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner
We are looking for a candidate that has Union experience
The ideal candidate for this position has an Associates' Degree in Hotel management; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Minimum five years housekeeping experience with three years in a supervisory capacity required

Executive Housekeeper Resume Examples & Samples

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program
Plan and conduct staff meetings
Attend various other related meetings to obtain and disseminate pertinent information
Evaluate condition of furniture, fixtures, decor, etc
Make recommendations and assist in the coordination of rehab projects
Communicate both verbally and in writing to provide clear direction to staff
Comply with attendance rules and be available to work on a regular basis. *Must be able to work weekends and holidays
Must have a minimum of atleast 1 year of experience as an Executive Housekeeper. Experience in a branded hotel is preferred
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
Knowledge of housekeeping policies, especially those relating to safety and security of guest and hotel property
Basic knowledge of sanitation requirements/controls and applications of relevant chemicals
Ability to access and accurately input information using a moderately complex computer system
Supervisory skills to manage entire housekeeping operation
Ability to deal with associates, vendors and contractors
Ability to coordinates and assist with other departments regarding housekeeping services/activities
Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel

Executive Housekeeper Resume Examples & Samples

Plan, organize, and monitor staff activities to ensure compliance with quality ssurance standards set by hotel, which requires continuous visual nspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program
Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information
Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects

Executive Housekeeper Resume Examples & Samples

Manage the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage
Monitor performance and manage disciplinary or other staffing/human resources-related actions in accordance with company rules and policies
Perform weekly and monthly inventories of all supplies and linen/terry
Place and manage orders for all departmental and hotel-related supplies and linen/terry
Conduct quarterly departmental meetings
Conduct daily inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Coordinate the special needs and requests of VIP, repeat guests and members of company loyalty program (Travel Pass)
Control expenses and minimize waste in all areas of housekeeping. Conduct pre-shift meeting and review all information pertinent to the day’s activities
Maintain par levels for supplies and equipment. Replenish shortages and other business supplies for daily business
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Engineering, and Food and Beverage
Interact with outside contacts
Paid Holidays

Executive Housekeeper Resume Examples & Samples

Maintains and continuously reviews all guest rooms and public areas, plus Spa and Clubhouse ensuring that the highest standards of cleanliness are met
Provide a friendly and efficient service through effective recruitment, induction, training and development policies, as measured by low turnover, high guest satisfaction
Ensure all colleagues are trained to deliver a superior cleaning service in rooms and all public areas to standards laid down by both departmental and Fairmont Standard Operating Procedures
Conduct frequent room standard audits to effectively evaluate the level of service and provide corrective measures where required
Responsible for the inspection of all VIP rooms and Showrooms to ensure they are of highest standard, where the manager is not present all designates should be trained to the appropriate standards
Manage and control staffing levels and payroll as required by the needs of the business
Manage and control purchasing, contracts and par stocks to budget and be able to work within budgeted guidelines
Assist with the budget process for the department and liaise with suppliers to ensure the best possible price is being attained
Ensure all equipment is regularly cleaned and checked through liaison with the resorts engineering team

Executive Housekeeper Resume Examples & Samples

Provide ongoing professional development, growth and job satisfaction to all members of the team
Manage effective staff planning, selection, training and development strategies
Address all guest comments or concerns
Ensure the departments’ monthly financial obligations are met
Previous experience as Executive Housekeeper, preferably in a luxury hotel
Ability to analyze data and trends and create strategies for improvement
Strong administration and organizational skills are required
Ability to work with a diverse group of employees

Executive Housekeeper Resume Examples & Samples

Directs and monitor the work assignments of supervisory and non supervisory colleagues in the department
Ensures highest levels of cleanliness,maintenance,guestrooms supplies and amenities at realistic costs
Maintain a high level of product and service knowledge
Work towards meeting hotel and department goals
Conduct human resources matters such as interviewing, evaluating and counseling
Ensure departmental trainings are ongoing
Ensure departmental meetings are on going and addresses any upcoming issues
Ensure company procedures and regulations are followed by the team
Demonstrate an understanding and awareness of all policies and procedures related to Health, Hygiene and Safety
Able to work under very tight schedules
Must have professional training in housekeeping from a recognized institution
Minimum 4 years experience as an executive housekeeper in a 5 star hotel
International exposure in hospitality will be an added advantage
Degree in hospitality will be an asset

Executive Housekeeper Resume Examples & Samples

Ensure all departmental service standards and sequences of service are being upheld
Maintain a close relationship with the Front Office and Engineering Team
Ensure guest satisfaction; address guest issues and or any correspondence
Keep control of daily financial reports; update checks books and balances profit and loss at the end of each month
Control costs, as well as labor costs, improving departmental revenues
Keep controls of purchasing systems
Monitor all labor and payroll costs
Observe, teach and develop employees
Responsible for all union communication (if applicable)
Ensured all grounds are maintained to MHG standard of service and design. Train and develop team to meet standards
Responsible for monitoring payroll for staff and controlling operating expenses
Managed Capital Expenditure projects directed to housekeeping areas
Created new initiatives to improve efficiency of guest standards and operational improvements
Establish a relationship with other companies in the hospitality industry
Outgoing personality
Middle East Experience preferred
Currently in a similar role
Pre-opening experience essential

Executive Housekeeper Resume Examples & Samples

Diploma in Hotel Management and/or equivalent in a recognized institute in hotel management
Prior pre-opening experience gained from working in the hotel/serviced apartment in GCC market
At least 5 years experience in Housekeeping division with a minimum of 3 years in a managerial capacity
Excellent English oral and written communication skills, can speak Arabic is an advantage
Systematic and organised
Ability to implement and manage new processes
Ability to lead and motivate others to achieve their potential
Competency in Microsoft applications (Word, Excel, Power Point) and hotel property management systems (Opera or similar), and work order systems
A passion for excellence
Photoshop
Fidélio
Micros
TARS
Opéra
Organises the upkeep of all the bedrooms, rooms and common areas under his/her responsibility
Guarantees that rooms are cleaned and services provided to the highest standards, ensures that hotel linen and uniforms are cleaned efficiently
Ensures that work schedules suit the level of activity at the hotel
Creates a good working atmosphere and generates team spirit
Plans and organises decoration in hotel rooms
Ensures that brand standards and procedures are duly respected, implemented and updated
Organises and supervises breakfast and mini-bar services (depending on the size of the hotel)
Checks the quality of cleaning and guest linen laundering (in large hotels)
Is responsible for the department's "masterkeys" and their correct use
Ensures that decoration is refined, elegant and harmonious
Ensures the high quality of any services provided by a third-party (linen hire, cleaning, florists etc)
Handles supplier relations
Coordinates room allocation with the front office, handling any switches as necessary
Communicates and coordinates with the other hotel departments
Signals any technical faults and follows up repair work
Regularly checks the schedule for building work together with the Technical Department
Draws up an annual programme for major cleaning projects
Is familiar with the services provided at the hotel and informs guests
Helps organise specially themed weeks and major events
Ensures that documentation and information in hotel rooms is well presented and up-to-date
Draws up the annual budget and manages all spend for the department
Participates in investment decisions
Optimises the department's energy costs and headcount
Supervises the consumption of cleaning products and welcome gifts to comply with predefined ratios
Manages the stocks of linen, cleaning products and complimentary welcome gifts
Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts and cleaning. products, headcount planning, etc.) and implements any corrective actions required
Supervises the maintenance and security of hotel rooms and premises, in conjunction with the Technical Manager
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Body & Soul, the service attitudes model developed by Pullman

Executive Housekeeper Resume Examples & Samples

To direct and Co-ordinate overall activities of the Housekeeping Department
Oversees and directs all respects of overall housekeeping operations, which shall include guestrooms, public areas, linen room, laundry, flower room and specified back-of the house areas. Cooperates, coordinates and communicates with other department heads as required
The Executive Housekeeper is responsible and accountable for maintaining the highest standard of room, laundry and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff
The housekeeper must be fair and just in any staff disciplinary action as required
Supervises the above mentioned positions to ensure maximum guest satisfaction
To monitor housekeeping personnel to ensure guests receive prompt and courteous services
Monitor Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIP receive special attention
Informs other departments of housekeeping matters, which concern them, notably the Front Office to ensure accurate room status, in addition to communicating with engineering
Established and maintains effective employee relations
Conduct appraising functions such as hiring, performance, counseling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties
Identify training needs; develop formal training plans and implements training sessions
Schedule routine inspection by the housekeeping areas including occupied and non-occupied room
Inspects guestrooms and all housekeeping areas on a regular basis
Conducts housekeeping regular (departmental) meetings
Maintains appropriate standards of dress, hygiene uniforms, appearance, posture and conduct of department employees

Executive Housekeeper Resume Examples & Samples

To direct and co-ordinate overall activities of the Housekeeping Department
Responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff, must be fair and just in any staff disciplinary action as required
Respects guests' privacy while working
Takes guests' behavior patterns into consideration, whether the stay is of standard length or long-term"
Embedded with the value of Accor (Trust, Respect, Integrity, Performance and the Spirit of Conquest) and the value of Pullman (Commitment, Adaptability and Creativity) and also able to implement in day to day activities
Have to show in the positive way of “Body and Soul” behaviors. (The Pullman Body, Voice, Eye and Ear) and followed by the team
Show the 7 (Seven)- keys attitude (Be an Ambassador, Be close, Be flexible, Be innovative, Work across departments, Ensure visibility and legibility and Create a balance) to the customer internal and external
Responsible for effective rostering of all staff in the Housekeeping Department and Laundry
To keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity
Prepare various monthly reports as required by the Director of Rooms/Operation Manager
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time
Prepare the annual capital and operating budgets for the Department in conjunction with the Operation Manager and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Operation Manager on a monthly basis
Responsible to ensure that all staff under her/his jurisdiction are at all times immaculately groomed
Monitoring general cleaning and spring cleaning schedules are being prepared by implemented
Ensure that the Department’s Training and development plans are implemented according to specifications and established training standards
Evaluate staff work performance and planning and organizing staff training and development schemes
Ensure that cleanliness and set up of guest rooms are according to standards
Conduct daily spot checks of rooms and public areas
Coordinate staff training
Control economic and effective use of guest and cleaning supplies
Check the log book, and follow up accordingly
Check monthly attendance records and check any discrepancies
Inspect showing room

Executive Housekeeper Resume Examples & Samples

Recruits, trains, directs, motivates and supports all levels of colleagues in the department
Seeks optimum productivity whilst adhering to established staffing quotas and defined quality standards
Reviews, designs, updates and implements Housekeeping policies and procedures
Coordinates and oversees the activities of Housekeeping Assistants to ensure established operational guidelines and procedures are followed and standards are met, coaches for professional development, carries out their performance evaluations
Stays in close contact with related departments heads, planning and coordinating daily and upcoming activities under consideration of best service possible to guests and visitors
Manages supplies, equipment, furnishings and other resources for the purpose of minimizing waste and maximizing profitability
Establishes and maintains realistic par stocks for rooms linen, food and beverage linen and uniforms; plans their timely inventories and accurate recordings
Recommends and helps in the selection of styles and materials for uniforms, table-and bed linens and other decorative accessories
Prepares departmental budgets, controls finances and expenses according to allocation of monetary funds
Inspects guest rooms, public space areas, gardens and other indoor and outdoor facilities on ongoing basis for quality of cleanliness, proper presentation and general upkeep
Greets and establishes contacts with guests, follows up on their recommendations and requests
Supports organizational, managerial and departmental financial short-term and long-term goals and other planning
Meets daily with Director of Operations and Department Heads to discuss past and future operations, determine priorities, find solutions to common concerns
Previous leadership experience within Housekeeping required
University/College degree in a related discipline required
Experience in the Hotel industry an asset
Experience and certification in one of the Spa disciplines of fitness or therapy preferred
Fluent in English & Turkish

Executive Housekeeper Resume Examples & Samples

Oversees the daily operational procedures for all housekeeping functions such as guest rooms, public spaces, laundry and linen room activities, the overall hotel cleaning, inspection policies, and monitoring of department associates
Trains, schedules and supervises staff as required for daily housekeeping operations and provides follow up training as necessary. Strives to and implements service performance improvements in accordance with our Lodging Standards
Addresses work problems and implements fair and consistent disciplinary procedures
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Schedules employees to business demands and monitors hours to department budget goals
Understands the impact of departments' operations on the overall property financial goals and objectives
Ensures that operational policies, safety concerns, recycling efforts, lost and found procedures, key controls and control of supplies and linens are implemented on a daily basis
Purchases and maintains inventory of housekeeping equipment, supplies and linens
Minimum of 3 years housekeeping management or supervisory experience required
Experience monitoring an annual budget to ensure efficient operation within budget limitations preferred
Must have superior customer service skills
Proven track record of strong interpersonal, organizational, communication and leadership skills preferred

Executive Housekeeper Resume Examples & Samples

Demonstrate financial acumen and prepare forecasts, monitor daily reports and control the expenses per the department budget without sacrificing the quality of product and/or services
Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
High school diploma or general education degree (GED or minimum of five years related experience and/or training; or equivalent combination of education and experience)
College degree preferred

Executive Housekeeper Resume Examples & Samples

Set departmental objectives, policies, and procedures, including Workplace Health & Safety and security
Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Set Departmental budgets, inventories, and effective cost controls
Maintain good working relationships with all other functions in the hotel
Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and Team work
Provide strong leadership to the Housekeeping team so that targets are met and exceeded for the hotel and for individual development
Recruit and select of new Team Members, as required
Communicate with third party suppliers and oversee work performed by contractors
Train, develop, and manage performance of existing Team Members
Previous experience at the Executive Assistant Housekeeper level or above

Asst Executive Housekeeper Resume Examples & Samples

Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair
Conduct pre-shift meeting and review all information pertinent to the day's activities
Assist in controlling expenses and minimizing waste in all areas of housekeeping
Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business
Assist employees in personnel matters such as interviewing, evaluating and counseling
Assist in identifying training needs and developing and implementing training sessions
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage
Maintain appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
Help monitor and control housekeeping tasks, such as lost and found, key control and security, emergency and environmental procedures, that help maintain the health and security of personnel and guests
Advanced interpersonal and team management/development skills
Good communication skills In English. Other languages preferred

Franchised Executive Housekeeper Resume Examples & Samples

Obtaining list of rooms that need immediate cleaning and list of prospective check-outs or discharges to prepare work assignments
Performing minimum number of suite inspections and defect list weekly
Ensuring exceptional customer service by responding to requests in a timely manner
Training and implementing property's emergency plan
Conducting performance reviews in a timely fashion, and delivering constructive coaching and counseling
Ensuring staffing levels are maintained, allowing team members to respond promptly to guest needs
Understanding, implementing, and training team members on Quality Service Delivery

Executive Housekeeper Resume Examples & Samples

Demonstrate positive leadership styles that support the creation of a well-engaged and highly performing Housekeeping team
Create a work system that generates immaculate cleanliness of the heart-of-house areas
Able to inspire the Housekeeping team to consistently follow the work processes, comply with the Housekeeping standards and exceeds guest expectations
Ensure that Hotel has sufficient room inventory in line with the sales targets
Manage resources efficiently to reach the desired profitability
Ability to translate the Raffles brand promise into a clear Housekeeping vision, develop effective plans, and lead the team in the execution of the plans
Ability to set and communicate clear performance expectations, train and coach for performance and development, and hold team members accountable
Records of leadership excellence earned through at least two years of experience in a luxury or upscale hotel environment
Diploma or Bachelor Degree in Hotel Management, or other related disciplines

Executive Housekeeper Resume Examples & Samples

Maintain the cleanliness of the President’s home. This position is responsible for the cleaning of all rooms which includes vacuuming, dusting, washing floors, and sanitizing of the kitchen and bathrooms
Perform household and event related errands
Provide on-site supervision of house maintenance performed by JHU staff and vendors
Support events hosted at the residence, including pre-event set-up and post-event clean-up
Launder and iron clothes and linens
Occasional evenings and/or weekends
Keep inventory of household supplies and order as needed
Prepare light meals
Perform other related duties as assigned
Maintain strict confidentiality with respect to the President, the President's family and guests
Trustworthy; respectful of privacy
Ability to maintain confidences and discreet, tactful behavior at all times
Ability to work flexible work schedule
Ability to understand and follow oral and written instructions
Incumbent must have a valid driver’s license and own vehicle in order to perform errands as needed. Mileage reimbursed

Executive Housekeeper Resume Examples & Samples

Ensuring the overall cleanliness and maintenance of all guest rooms, public areas and heart-of-the-house areas within the hotel, consistently adhering to corporate and property policies and standards
Handling guest feedback and follow through on action taken
Working with the Chief Engineer to combine resources and find efficiencies between maintenance and housekeeping to exceed guest and employee expectations
Liaising with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
Preparing departmental operating and capital budget; participate in the hotel’s strategic planning
Leading to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions
Overseeing general office administration including payroll, scheduling, lost and found, ordering supplies and inventory control, including uniforms and linen
Providing operational support to other departments such as the Health Club
Proactively seeking new initiatives to enhance guest services
A proven ability to manage multiple projects and deadlines and work well under pressure
Minimum of 2-3 years experience in leadership position with proven training and team building skills – Housekeeping supervisory experience a definite asset
Highly organized, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations
Must have strong interpersonal skills and communication skills - sets the example for "team"
Must be health and safety conscious and actively involved in enhancing workplace wellness

Executive Housekeeper Resume Examples & Samples

Bachelor’s degree / higher education qualification / equivalent in Hospitality and Tourism and three years in housekeeping experience including some supervisory training/experience, or an equivalent combination of education and experience
Experience in the GCC region in a branded environment
Seeking a highly confident self-motivated individual with attention to details to be completely accountable for the Housekeeping function in this great hotel

Executive Housekeeper Resume Examples & Samples

Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity
Maintain proper inventory levels managing cost per room for supplies and labour
Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

Executive Housekeeper Resume Examples & Samples

Manage, direct and coordinate daily operations of housekeeping services ie: of guest rooms, linen room, uniform room, floor pantries, housekeeping store, public and recreation areas
Responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as to instill team spirit and motivation in all staff according to the hotel's objective and vision
Ensures that all purchasing requests and requisitions in the Material Control System are within the budget guidelines given by the Finance team
Ensures that all Housekeeping and Laundry daily systems and records are up to date and accurate
Control breakages, damages and ensure proper detailed recording
Responsible for cost effective manpower planning
Coaches, counsels and disciplines staff in a fair and just manner, providing constructive feedback to enhance performance
Assists the Human Resources Department in all staff-related matters

Executive Housekeeper Resume Examples & Samples

Provide clear direction in assigning and instruction housekeeping and laundry staff in details of work
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space area including restaurants, lounges, meeting rooms, etc
Conduct and lead daily training and consistent daily inspection of both vacant and occupied rooms
Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects
Review Out of Order rooms daily; communicate with Sales and Front Desk any rooms that will not come back for sale
Give immediate response to all guest opportunities and correspondence
Delegate and monitor department check lists and projects for downtimes
Work with maintenance to ensure SuiteCare rooms are being handled properly
Five years’ hotel management experience (Hyatt Place experience preferred)
Ability to work under pressure in a fast paced environment
Uniform and personal appearances are kept clean and professional and are in accordance with hotel grooming policy
Can communicate well with guests. Always greet guests in a friendly and professional manner according to hotel standards
Comply with the company and hotel policies and procedures
Standing/Walking – Must be able to walk and stand for long periods of time as well as to perform repetitive physically demanding tasks
Talking/Hearing – Must be able to talk and hear well enough to communicate on the phone and in person

Executive Housekeeper Resume Examples & Samples

To ensure the smooth and efficient operation of the housekeeping department to provide maximum guest satisfaction, and adhering to the standards required by the hotel
Is responsible for the supervision and coordination of the housekeeping attendants by ensuring that these services are available and carried out with efficiency
Interact with suppliers and contractors
Helps in maintaining records of the deep cleaning work
Follows-up on out of order rooms
Ensure correct distribution and control of master keys
Conduct inspection of corridors, public areas, back of the house and rooms to ensure proper cleaning
Ensure that all equipment is well maintained and handle correctly
Handles guest complaints and reports them to the Managing Director
Checks the log book and follow up on outstanding matters
Ensure customers requirements are determined and met
Liaises with Front Office, Guest services and Butler to make sure that requested rooms are ready prior to their arrival
Liaises with Engineering and follows-up on the outstanding work
Liaises with F&B for special needs
Assists in the preparation of the annual operational budget

Executive Housekeeper Resume Examples & Samples

Four year degree in hotel management or hospitality facility management. Major area of study should include facility housekeeping, sanitation, and laundry operations and guest service
Past experience in the above mentioned areas would be considered in lieu of education credentials
Two to Four years total experience as Executive Housekeeper and/or Assistant Housekeeper of a lodging facility at or above the Forbes Four-Star and AAA Four-Diamond caliber
Supervisory individuals will be considered if majority of experience was gained at an outstanding resort facility

Franchised Executive Housekeeper Resume Examples & Samples

Supervise housekeeping and laundry staff: hiring, firing, performance evaluations, training and development. Schedule staff according to labor standards and forecasted occupancy
Assist General Manager in development of the department's annual budget. Monitor performance against plan
Enforce policies and procedures
Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas
Compile and report accurate status of guest rooms to front office
Maintain productivity and labor cost goals
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels
Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form. Deal with problems involving several concrete variables in or from standardized situations
Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak with correct English and well-modulated voice
Determine time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination of and/or reporting on events. Determine or interpret work procedures for a group of workers, assign specific duties, maintain harmonious relations among them and promote efficiency
Minimum two (2) years experience as Assistant Housekeeper, and two (2) years housekeeping experience in a commercial environment in a supervisory capacity
Housekeeping: 1 year

Franchised Executive Housekeeper Resume Examples & Samples

Passion and commitment to the department at an ownership level
Ensure compliance with brand standards as well as the Pearl standards and procedures
Ensure hotel cleanliness is maintained to the highest level with attention to detail
Maintain effective and open communication
Foster teamwork
Control cost through monthly linen inventories and ongoing supply inventories
Be a highly motivated and enthusiastic leader
Conduct required Pearl stand-ups and meetings with enthusiasm and commitment to success
Train housekeepers, housemen and supervisors to deliver the best product at the highest standards
Must be able to coach and counsel and provide clear and concise direction
Ensure approved uniforms are being worn at all times with nametags
Proactively monitor guest satisfaction and effectively increase scores in each area
Operate department in accordance with OSHA standards
Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the assoc

Executive Housekeeper Resume Examples & Samples

Conduct pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals, and scheduled stayover cleans
Maintains adaquate inventory of all supplies pertinent to the housekeeping and laundry departments
Ensures each room meets quality assurance standards through daily inspections of guest rooms and public space using the Company’s inspection checklists before being placed in the property management system as clean and available
Ensures proper, efficient and timely communication channels are being maintained with general manager, front desk manager, facilities, and food & beverage management
Maintains communication with the facilities department by providing a written work order and/or entering information into the electronic work order system
Ensures that all Lost and found items are bagged, tagged and logged into the Asgard system and secured for 60 days or as outlined by state law
Coordinates with resort security or designee on storage and disposal of lost and found items
Responsible for training, motivating and assisting with fair, consistent and corrective action for team members in housekeeping, public area, and laundry when necessary
Maintains a safe work environment for team members, members, owners and guests through observation and reporting of any unsafe environment
Conducts weekly, monthly and quarterly inventories in a timely manner, as outlined by Company policy, to include maintaining desired par levels and recording of damaged and biohazard linen
Creates team member scheduling to ensure business needs are met on an ongoing basis
Participates in annual departmental budget and continuously tracks expenditures through the ordering of supplies and ensuring all invoices are coded, processed and approved in a timely manner
Ensures department meets all quality assurance standards in accordance with company policies
Oversees housekeeping operations when supplemented by an outside vendor, when applicable
A minimum of six (6) months of experience in the hospitality, hospital, and/or home/office cleaning field is required
A minimum of one (1) year of supervisory experience in the hospitality and/or customer service field required
Operates office machinery (i.e. computer, copy machine, fax machine)
Proficient in time management; the ability to organize and manage multiple priorities
Recognizes and emergency situation and take appropriate action
Able to use sound judgement; work independently, with minimal supervision
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes

Executive Housekeeper Resume Examples & Samples

Team Member of the Hilton Go program with discounted staff rates all over the world and discounts on F&B items
Access to Hilton University training, offering more than 3000 learning programs
Worldwide career development opportunities
Bonus program

Executive Housekeeper Resume Examples & Samples

Manages room quality, assuring cleanliness of units and that all appliances/furnishings are in working order
Work with Front Desk and Tracking on room priorities and needs
Create the schedules for your housekeeping department in your area according to business needs while keeping the whole department needs in mind
Work with training manager on staffing needs, new employee placement, and employee training follow up
Make sure your area is maintaining budgeted bottom line through employee productivity and proper inventories
Manage a large area spread out over several miles and ensure you have qualified drivers and vehicles in good condition
High School diploma or equivalient - required

Executive Housekeeper Resume Examples & Samples

Inspect and evaluate physical condition of establishment and implement corrective action for any deficient areas
Coordinate and administer all housekeeping programs and projects
Manage staff to perform duties to maintain AAA Four Diamond requirements and standards
Establishes standards and operating procedures for housekeeping staff
Assures inspection program is followed for all guest rooms and housekeeping responsible areas
Approves all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met
Analyze and recognize any deficiencies or problem areas and provide corrective action to accomplish desired results
Manages departmental financial operating expenses including, but not limited to, budget, P&L, labor costs, controllables, and cost of goods
Plans work schedules to ensure adequate staffing levels; adjusts or balances the size of staff in order to maximize productivity or control labor costs without sacrificing Guest service
Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience
Preferably two (2) to three (3) years experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position)
Equivalent combination of education and experience from the combined listed above
Skilled in establishing and maintaining effective working relationships with staff and management
Should possess the ability to develop and train subordinates in the above
Must be motivated and people orientated and have a keen eye for detail

Executive Housekeeper Resume Examples & Samples

Monitoring Housekeeping personnel to ensure rooms and particularly those of known repeat guests and other VIPs receive special attention
Controlling and arranging on an on-going basis, department costs to ensure performance against budget
Monitoring and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled
Implementing and controls Housekeeping procedures including lost and found

Executive Housekeeper Resume Examples & Samples

Provide a clean and organized work area for CCO and any assigned floors
Coordinate with executive assistants any meetings the CCO has
Ensure kitchens and restrooms are fully stocked and maintained for CCO and any assigned floors
Interface with executives and high profile guests for beverage requests and food delivery
Order cleaning and coffee supplies
Communicate effectively operational issues to supervisor

Executive Housekeeper Resume Examples & Samples

Ensures the cleanliness and availability of the rental properties through management of maintenance personnel, inspectors and housekeepers
Monitor payroll on a daily basis to ensure budget objectives are being met
Assist with forecasting of payroll and operational expenses
Implements policies and procedures for the Housekeeping, including compliance of all company standards relating to quality of products and services and keeping all SOPs current
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates
Monitors business volume forecast and plans accordingly in areas of manpower, productivity, costs and
Must have 3-5 years prior supervision experience in Keeping and the proven ability to lead a team and train and retain staff
Excellent communication skills
Flexible to work variable schedules
Prior experience with Opening a Lodge/Hotel preferred
Must be able to pass criminal background check and drug screen

Franchised Executive Housekeeper Resume Examples & Samples

Follow property specific brand standards
Schedule housekeeping staff in accordance with occupancy forecasts
Hire, train and supervise all housekeeping and laundry staff in coordination with the Assistant General Manager
Responsible for the cleanliness of guest rooms and public areas and for reporting to the maintenance department any deficiencies in any room or public area
Inspect all vacant ready and occupied rooms daily
Inspect public areas for cleanliness and adherence to brand standards
Report all discrepancies
Maintain the lost & found daily in FOSSE
Control all linen and take accurate monthly inventories of all linen and terry
Order required linen and supplies when necessary with the approval of the Assistant General Manager
Act as a liaison between front desk and housekeeping and maintenance and housekeeping
Reward, discipline and fairly evaluate staff in a timely manner
Responsible for the security of guests, employees and hotel assets
Perform any other required duties as requested by the Assistant General Manager or General Manager
Keep confidential the business functions of the company, including but not limited to, financial status, customer/ guest information, employee issues, etc

Executive Housekeeper Resume Examples & Samples

Maintaining cleanliness and an attractive appearance in guest accommodations and public spaces in accordance with brand standard
Supervising all housekeeping associates
Inspecting all rooms and correcting deficiencies
Creating weekly schedules for room attendants, housemen, and laundry staff
Analyzing daily labor report
Coaching and counseling associates as needed
Providing proper training to new associates
The ideal candidate for the Executive Housekeeper position will meet the following criteria
Minimum of 2 - 3 years of Housekeeping Director or Manager experience at a similar size hotel
Solid scheduling experience
Ability to quickly evaluate alternatives and decide on a plan of action
Ability to create an enjoyable work environment including mentoring, multi-tasking, strong motivational skills
Proficient in Opera

Executive Housekeeper Resume Examples & Samples

Minimum 3 years experience as an Executive Housekeeper or Director of Housekeeping in a mid to large size hotel (minimum 700 rooms)
4 years college degree from accredited university
Experience with hotel management software such as Opera, Hotsos, and Rex preferred
Must be able to verify previous work history and provide references from past employment

Executive Housekeeper Resume Examples & Samples

Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
Maintain all Hotel guest rooms, public areas, and heart of the house areas, ensuring that the highest standards of cleanliness are met
Interact professionally with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors
To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required
Minimum of 5 years management experience in a Housekeeping department is a requirement, preferably with a luxury hotel brand
Proven ability to successfully lead, train and motivate colleagues is essential

Executive Housekeeper Resume Examples & Samples

Strategic planning and vision of the department
Manage an effective preventative maintenance/deep cleaning schedule and maintain excellent communication with maintenance department
Effective recruitment, selection & development of leaders and colleagues
Ensure high morale through recognition and the removal of identified barriers
Attend weekly/daily meetings as required and communicate effectively
Maintain an effective purchasing program that ensures effective par levels are maintained for all guest/operating supplies, within budget/forecast constraints
Effective scheduling, vacation planning and department productivity results to budget
Follow-through on guest room JD Power responses as appropriate
Monitor/revise as needed, departmental health & safety tools including WSBC and WHMIS training programs, policies and practices
Ensure annual performance reviews are conducted for all colleagues/leaders
Three to Five years previous Rooms Management experience
Proven track record to successfully lead and motivate colleagues
Strong administration and organizational skills
Excellent communication skills, both written and oral

Executive Housekeeper Resume Examples & Samples

Oversee Housekeeping, Laundry and Recreation operations
Actively evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Ensure monthly ‘huddle’ meetings are conducted and post-meeting minutes generated
Recruit, manage, train and develop the Housekeeping, Laundry and Recreation team members
Housekeeping/laundry experience in the hotel sector in a managerial capacity
A vocational qualification, college diploma or equivalent

Executive Housekeeper Resume Examples & Samples

Hire, train, terminate, schedule, and supervise Housekeeping Associates
Establishes standards of cleanliness for all Housekeeping areas of responsibility
Represents the department with professionalism and decorum
Coordinates all rehabilitation projects
Establishes and maintains effective Employee Relations
Oversee counseling of associates ensuring fairness and a timely delivery to include verbal communications, preparation of written documentation for administration with associate(s) along and issuance of performance appraisals
Oversees the operation of the Housekeeping Office
Inspects public areas on a regular basis
Plots direction and long term goals for the Housekeeping Department
Controls and analyzes, on an on-going basis, departmental cost to ensure performance against budget
Schedules/coordinates contract work
Oversee all training of Internal Associates and temporary staffing (if applicable)
Oversees development of staff for succession planning
Create year-over-year improvement in associate satisfaction scores throughout the department
Prepares Housekeeping budgets and forecasts
Ensures appropriate standards of conduct, dress, hygiene, and appearance are maintained
Ensures regular departmental meetings are being held
Attend meetings including, but not limited to, pre-convention, management, departmental and any other meetings deemed necessary to your position
Fully knowledgeable with the hotel's Fire, Safety, Security, and Environmental procedures
Instill a working knowledge and train Marcus Hotels and Resorts policies and procedures, OSHA standards and procedures, Marriott Standards, and key control procedures in the Housekeeping department
Perform all other related duties and special projects as requested and/or assigned
High School Diploma required, advanced degree in hospitality related field preferred
Supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations
Good interpersonal skills and verbal communication skills
Knowledge on operations of all cleaning equipment and material, including vacuum cleaners, push carts and normal cleaning chemicals, preferred
Ability to read, write, and speak English, Bi-Lingual in Spanish preferred
Dependable and reliable with the ability to work a flexible schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Must be able to physically and visually inspect all areas of Hotel
Must be able to stand, walk, bend, kneel, lift, grasp and stretch. Must be able to physically and visually inspect all areas of the guest rooms and/or public spaces

Executive Housekeeper Resume Examples & Samples

Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazCom, etc.)
Carry a radio and or phone at all times
Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Wyndham SOP's
Ensure guest privacy and security through correctly following Wyndham procedures
Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms
Maintain key control system for house keys
Ensure participation within department for monthly Wyndham Way team meeting
Review Housekeeping log book and Guest Request log on a daily basis

Executive Housekeeper Resume Examples & Samples

Oversee the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs, including the Turn Down service
To ensure that the flower decorations in the rooms and public areas are always maintained as per the required standards
To ensure the up keeping of all the front of the house, including the hotel entrance
To ensure the up keeping of all the designated back of the house areas
To check regularly the night shift for cleaning
To ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly
To ensure that the inventories of linen, uniforms and other applicable items are done and recorded as scheduled
To supervise the Pest Control service as per established areas and schedules
To implement housekeeping related HACCP procedures
To be involved in sustainable development and to apply energy and waste management
To supervise cost control and to suggest saving programs
To ensure all linen and uniform management and handling procedures are respected
To implement Focus and other financial procedures
To supervise and control Lost and Found, maintain records and mail packages to clients
To be aware of all VIPs visiting or staying in the hotel. To personally inspect VIP rooms
To make regular room and public area inspections. To follow up on the Out of Order and Out of service rooms
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests
To review the Night Audit reports related to the Housekeeping
To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction
To ensure a proper coverage and supervision of the Housekeeping sections at all times
To set performance targets for all associates and constantly monitor and increase staff productivity
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups
To ensure the strict control of room keys and section keys
To implement and follow up daily check lists
To respect schedules, terms and deadlines as agreed with the Management
To ensure that all team members are aware of the outlet timings and promote the internal activities and events
To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news
To conduct a daily line up briefing with the Housekeeping supervisors to recapitulate tasks and activity
To fulfill administrative responsibilities and monitoring activities. To replace her whenever needed
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests
To be an ambassador of the Housekeeping and of the hotel, in and outside the work place
His/Her personal appearance and behavior well at all times, be geared on representing the hotel in the best possible way
To ensure that all guests enjoy their stay being offered the finest personal service
To escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she/ he cannot solve on her/ his own
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it
To be fully aware of and to report all guest comments or complaints
To ensure that Guest History records are accurately followed-up
To ensure a proper use of the telephone etiquette as per Sofitel standards
To interview potential candidates and to assist in new employees integration in liaison with the HR Department
To create an atmosphere of high morale and a happy working relationship among the staff
To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction
To ensure trainings and regular “refresher” courses are conducted and attended as scheduled
Creating heart touching moments for our guests in collaboration with all departments
To manage the department as a professional, efficient and flexible service ensuring maximum guest satisfaction consistent with Sofitel Cairo El Gezirah’s Housekeeping Standards, through planning, organizing, directing and controlling the Housekeeping operation and administration

Executive Housekeeper Resume Examples & Samples

Manage day-to-day operation of the department to ensure service standards are followed
Ensure all residences, public areas and heart of the house areas meet the highest standard of cleanliness
Assist with preventative maintenance programs while working with the Regional Director, Engineering
Perform efficient and timely procurement and inventory of laundry inventory, ensuring the highest quality is maintained
Provide Housekeeping team with training that will provide the skills and confidence needed to achieve excellent job performance
Actively participate in daily pre-shift meetings
Previous management experience is an asset
Previous Housekeeping experience required

Executive Housekeeper Resume Examples & Samples

Manage, direct and coordinate daily operations of housekeeping services and a small in-house laundry plant
Responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as to sustain the team spirit and motivation in all staff according to the hotel's objective and vision
Responsible and accountable for the P&L of Housekeeping and Laundry Department
Coach, counsel and discipline staff in a fair and just manner, providing constructive feedback to enhance performance

Executive Housekeeper Resume Examples & Samples

Possess and be able to apply a comprehensive knowledge of Housekeeping practices and procedures for the planning, supervision, and completion of multiple and complex assignments
Bilingual in Spanish and English
Manages and coordinates all departmental team members in the various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners. Routinely inspect units and common areas to ensure they are in compliance with departmental standards. Monitors guests requests and compliance, resolving issues and coordinating efforts with other departments as necessary to provide excellent service
Ensures that an accurate inventory of linens and supplies is maintained. Helps oversee the Lost and Found and uniform exchange and ensures proper procedures are followed. Monitors all laundry operations and assists with the carpet and floor maintenance program. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured
Hires, supervises, disciplines and trains all staff under the direction of the Housekeeping department and assists with administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation hours, etc. May investigate accidents and initiate accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations
Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. May be required to conduct departmental meetings. May be required to do other duties and special projects
Carries out a reasonable request by management

Executive Housekeeper Salaried Resume Examples & Samples

Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
Inspect guest rooms, public areas, & heart of the house for cleanliness to La Quinta standards
Train, motivate, coach, counsel, & discipline according to La Quinta standards
Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar
Prepare weekly schedule for the housekeeping department based on the business forecast
Follow La Quinta labor guidelines and maintain MPR within standard
Maintain supply and linen inventories
Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies
Report room repairs or unsafe conditions to Manager and Maintenance
Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
Report and track lost and found articles
Actively participate in hotel’s Manager On Duty program
Follow company policies and procedures (i.e., OSHA, BBP regulations and other state and local regulations)
Apply all safety and security policies consistently
Participate in the hiring and evaluation process
Be able to work a flexible schedule
Perform other duties as assigned by supervisor or management
Obtain any locally required certifications
Prefer at least one (1) year of related housekeeping experience and previous supervisory/management experience
Must be able to comprehend and speak the English language
Must have good organizational and time management skills
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must have sound judgment and discretional skills and work with little or no supervision
Must be able to consistently work under pressure and simultaneously prioritize multiple projects
Must possess and acute attention to detail
Must have the ability to train others

Executive Housekeeper Resume Examples & Samples

Adopt appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being
Respect guests' privacy while working
Take guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
Guarantee a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc) and security in the premises
Ensure that rooms and common areas are constantly kept clean and tidy
Ensure the high standard of any services provided by a third-party (linen hire, cleaning etc)
Help employees improve their skills to the highest degree possible and provides support for career development
Maintain the team's involvement and motivation by taking individuals' needs into account
Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
Ensure a high standard of room services for guests (welcome gifts etc)
Manage the department's spend on cleaning products and welcome gifts
Help optimise energy costs
Organise the department for optimum efficiency, ensuring headcount matches the workload
Respect and ensure respect of standards regarding hygiene, cleanliness and the safety of guests' property

Executive Housekeeper Resume Examples & Samples

Manage the quality of Housekeeping and laundry services. Schedule routine inspections in all guest rooms, public areas and back of house to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, corridors storage rooms, lift landings etc. Are clean and in good condition to meet guest satisfaction
Carry out the special needs and requests of guests, VIPs, repeat visitors and club members in a prompt manner
Ensure housekeeping staff provides guests with prompt service, professional attention and personal recognition
Support the management in all activities related to Quality, Quality Meetings, Heartbeat related actions etc
Actively interacts with guests through varies activities obtaining their feedback about the hotel overall experience
Tracks Guests Satisfaction housekeeping and laundry through HeartBeat report and/or other resources available, build action plans when needed and acts on its execution
Actively contribute in finding root causes for guest complaints, using IHG Tools like I Clean
Conduct routine inspections in public areas/back of house and take immediate actions to correct any deficiencies

Executive Housekeeper Resume Examples & Samples

At least 5 years of Housekeeping Management experience
Ability to prioritize and takes initiative and have excellent organizational skills
Able to analyze budgets, overtime reports, FTE reports and financial reports
Able to develop and present department action plans
Analytical skills are required to identify factors and trends that impact staffing levels
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail; ability to establish and maintain an effective working relationship with employees
Strong attention to detail and be process oriented
Highly motivated and energetic
Have interpersonal skills to deal effectively with all business contacts
Working knowledge of computer systems such as Microsoft Excel, Outlook, Word, and Power Point

Executive Housekeeper Resume Examples & Samples

Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset and representing hotel management
Helps employees improve their skills and provides support for career development
Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc
Acting as the "Mistress of the house", she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards

Executive Housekeeper Resume Examples & Samples

Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with Sonesta Hotels standards, as required by scheduling, which may vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Comply at all times with Sonesta Hotels standards and regulations to encourage safe and efficient hotel operations
Determine the labor needs for the department and adjust staffing levels as needed
Prepare assignment sheets for the room attendants and determine duties for remaining staff
Maintain and help keep clean and restock all Housekeeping closets
Check the unoccupied rooms to ensure they are ready to rent. Report all discrepancies to the General Manager
Record lost and found articles and secure them in the proper area
Manage the daily activity of all the housekeeping staff
Coordinate efforts with the front desk, maintenance staff and the General Manager for things that may require your attention
Establish and maintain a regularly scheduled cleaning program - i.e. floor care, deep cleaning, changing shower curtains etc…
Select and provide proper equipment and supplies for efficient and economical operation for the department
Establish and maintain standards of quality control
Conduct Monthly linen Inventories
Review daily, weekly and monthly reports (i.e. labor, revenue, sales, occupancy, arrivals, VIPs)
Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend any repairs, painting and furnishing upgrades necessary
Supervise all staff including selecting, training, evaluating, scheduling, counseling and disciplining in accordance to the company policies
Work with the GM to develop, plan, implement and follow through on programs and procedures to benefit the hotel
Attend weekly staff meetings
Have monthly staff meetings with entire housekeeping staff to communicate, update and listen to staff concerns or comments
Participate in MOD program

Executive Housekeeper Resume Examples & Samples

Performs human resource functions for staff, including recruiting, training, scheduling, and appraising performance
Manages finances of Housekeeping operations including budget and inventory controls. Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc. in relation to HOA and rental program financial forecasts and budget. Establishes and maintains adequate supplies for efficient operation of department
Plans and conducts staff meetings. Attends and participates in various other related meetings to obtain and disseminate pertinent information
Ensures proper usage of chemicals and equipment
Evaluates condition of furniture, fixtures, decor, etc. Makes recommendations and assists in the coordination of future FF&E replacement projects
Supervises the operation of linen, uniforms, and supply and storage rooms
Installs inventory controls for uniforms, linens, and supplies to be monitored by issuance procedures and purchasing
Implements all operating and quality standards established for the Housekeeping department
Maintains productivity standards for the Housekeeping department

Executive Housekeeper Resume Examples & Samples

Manages finances of Housekeeping and Laundry operations including budget and inventory controls. Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. Establishes and maintains adequate supplies for efficient operation of department
Plans and conducts staff meetings. Attends various other related meetings to obtain and disseminate pertinent information
Evaluates condition of furniture, fixtures, decor, etc. Makes recommendations and assists in the coordination of rehab projects
Supervises the operation of linen, uniforms, supply and storage rooms
Implements all operating and quality standards established for the Housekeeping and Laundry departments
Maintains productivity standards for the Housekeeping and Laundry departments
Prepares operating budgets and capital expenditures for the department

Executive Housekeeper Resume Examples & Samples

Provide daily cleaning assignments to room attendants
Manage staffing fluctuations and identify staffing needs
Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with General Manager
Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures
Inspect cleanliness of all hotel rooms and public areas
Provide current and prospective associates with information about company policies and job duties
Develops and executes incentives and programs that promote positive associate relations
Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality
Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required
Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely
Maintains regular attendance and is consistently on time
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by General Manager
Can be relied upon regarding task completion and follow up
Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs
Department staff are regularly informed of goals and current service scores
Monitors and controls labor costs
Stand more than 1/3 of the time
Walk more than 1/3 of the time
Sit more than 2/3 of the time
Reach with hands and arms less than 2/3 of the time
Stoop, kneel, crouch, or crawl less than 1/3 of the time
Talk or hear percentage of time

Executive Housekeeper Resume Examples & Samples

Establishes standards and procedures for work of housekeeping staff. Plans work schedules to ensure adequate service
Inspects and evaluates physical condition of establishment
Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space
Ensures that quality services are rendered in meeting guest needs and that guest relations are enhanced
Maintains room quality based on Hotel objectives
Monitors and maintains level of cleanliness in rooms, storage areas, restrooms and public areas
Compiles and reports accurate status of guest rooms to front office
Enforces standard procedures for the acceptance, security and return of guest lost and found items
Ensures that all staff are performing to Sonesta Service Standards
Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
Track record of delivering exceptional guest and client experience
Demonstrable expertise in analysis and action taking
Excellent oral and written communication
Proficient in Microsoft Word, Excel and PowerPoint

Franchised Executive Housekeeper Resume Examples & Samples

Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate
Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services
Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction
Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments
Travel - limited occasional travel locally to seminars
Hours: 40-50 hours over a five day period; scheduled days and times may vary based on need
Requires thorough knowledge of the Housekeeping field
Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines
Requires supervision/management skills
Ability to compile facts and figures
Ability to communicate information and hotel services to management and guests. Second language may be required
Moderate hearing necessary for one-on-one communication with guests
Excellent vision necessary for constant walkthrough checks, for attention to detail, analyze reports
Moderate speech communication skills necessary for one-on-one communication with guests
Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence

Shared Services Executive Housekeeper Manager Resume Examples & Samples

20% Responsible for planning departmental goals and ensuring they executed
20% Hire, discharge, schedule, train and motivate employees, ensuring that staff understand are accountable for upholding the Company’s ‘Count on Me!’ service promise. Conduct employee performance reviews in accordance with Company policy
20% Ensuring staffing levels are scheduled accordingly based on productivity standards, occupancy levels, and HOA requirements
20% Managing the housekeeping budget and payroll approvals
10% Associate engagement
5% Monitor condition of properties, submit work orders and make improvement recommendations
5% Oversee scheduling of yearly services such as spring cleaning, carpet cleaning, window cleaning
Productivity (rental units and association common areas)
Analyze staffing requirements versus work load
Supply inventory
Laundry
Service Levels
Participate in submission of payroll data, administrative and support function of housekeeping
Daily and monthly billings
Invoice approval
Administration Assistants (2)
Assistant Executive Housekeeping Manager (1)
Area Housekeeping Managers (5)
Housekeeping Inspectors (10)
Common Area Attendants (5)
Housekeepers (TBD)

Executive Housekeeper Resume Examples & Samples

Establish and maintain standards training and operating procedures for the department
To ensure adequate staffing while making efficient use of labor resources
Inspect all public and back of house areas on a daily basis to ensure the cleanliness and hygiene standard are kept to the high standard at all times
Regularly inspect Suite/Villa to ensure Housekeeping standards are being maintained and provide additional training where discrepancies are found
Prepare periodically cleaning program
Prepare annual recommendations for the housekeeping budget and capital improvements each year to ensure standards of all furniture, fittings and linens are maintained
Review forecast based on actual need on monthly basis or whenever it is necessary to do so
Review the performance of Housekeeping associates regularly and in accordance with hotel policy
Conduct physical inventories of all uniforms, linens and supplies in accordance with hotel policy
Prepare requisitions for approval to ensure par stock levels are maintained for all items
To select and control cleaning equipment and materials best suited to the used for which they are required and to understand the scientific principles underlying their use and effectiveness
In addition, other duties as may be required as directed by your Superior
Has minimum 5 years of housekeeping management experience in a luxury hotel environment
Has excellent communication skills both written and spoken
Has in-depth technical skills and in-depth knowledge of all areas of the housekeeping operations
Has great problem solving, reasoning, motivation, organizational and training skills
Strong leadership skills in managing teams

Executive Housekeeper Resume Examples & Samples

Directs and coordinate overall activities of the Housekeeping Department
To supervise the maintenance of cleanliness and attractive appearance in Guest accommodation and Public Areas
To check all the laundry operations and make sure all the procedures / operations are applied according to the standards

Franchised Executive Housekeeper Resume Examples & Samples

Administering monthly safety trainings and updating safety binders, attending safety training
Approving and submitting payroll
Interviewing, selecting and training new housekeeping associates
Minimum of 2 - 3 years of Housekeeping Director or Manager experience required
Excellent time management skills
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Multiple language abilities preferred, fluency in English required

Executive Housekeeper Resume Examples & Samples

Responsible for overall cleanliness of resort
Financial Management of department
Forecasting and budgeting for all departments under supervision
Management of productivity standards for all Housekeeping positions
Building and maintaining of extraordinary Guest Service Standards
Effective management of room inspection program
Effective management of turn down program
Purchasing and inventory control of all guest supplies
Responsible for overall training and development efforts for department
Responsible for all the timely and accurate execution of all inventories
Upkeep of all Public Areas
Operating Schedules: labor and coverage optimization against guidelines
Maintain timely execution of employee performance appraisals
Excellent financial skills, as related to planning and implementing
Effective Leader and Manager
Outstanding time management and project management skills
Must be able to multitask
Effective training, development and coaching skills
Ability to work effectively with people and make decisions
Ability to work in a busy and often stressful environment
Must be able to perform effectively in a team environment
At least 3-5 years progressive leadership experience in a luxury hotel Rooms Division Operation

Franchised Executive Housekeeper Resume Examples & Samples

Passion and commitment
Ensure compliance with brand standards as well as the White Lodging standards and procedures
Must possess high energy, professionalism and confidence
Conduct required stand-ups and meetings with enthusiasm and commitment to success
Train housekeepers, housemen, and supervisors to deliver the best product at the highest standards
Provide cleanliness and standards of the meeting areas, public areas, and back of the house
Perform other tasks that are deemed necessary to the success of the hotel and the associates

Executive Housekeeper Resume Examples & Samples

Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and
Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts
Manage finances of housekeeping operations including budget, forecasts and inventory
Provide staffing, training, counseling and performance reviews for the housekeeping department
Ensure the Housekeeping Department leads the charge in regard to recycling
Emphasize guest satisfaction -Market Metrix- during all departmental meetings and focus on continuous improvement
Supervise the linen inventory based on forecast CPOR
Maintain high moral, good work enviroment , sense of professionalism and guide the staff to increase productivity

Executive Housekeeper Resume Examples & Samples

Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation)
Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents)
May maintain procedures for security of lost and found items
Perform other duties as assigned. May also serve as manager on duty
High School Diploma / secondary education / equivalent
At least 5 years of housekeeping experience
At least 2 years of experience in supervising a team of housekeeping and laundry employee in a full service and limited service property
Must be able to speak local language(s)
Strong leadership abilities
Excellent inter-personal skills
Strong communication skills - spoken and written
Proficient in MS office
Meticulous and detail-oriented

Executive Housekeeper Resume Examples & Samples

Plans and organizes decoration in hotel rooms
Checks the quality of cleaning and guest linen laundering
Is responsible for the department's "master keys" and their correct use
Draws up an annual programm for major cleaning projects

Executive Housekeeper Resume Examples & Samples

Minimum 3 years previous luxury / upscale hotel experience in the related field
Pre-opening previous experience in Middle East in large Upscale/Luxury hotel Brand
Excellent communication skills including fluent English, Arabic is a plus
Ability to work well under pressure in a fast paced environment
Ability to provide outstanding customer satisfaction, maintain positive employee relations and effectively train team members
Oversee housekeeping department, public area cleaning and Laundry operations

Executive Housekeeper / Manager Housekeeping Resume Examples & Samples

Assist with overseeing Housekeeping/Laundry operations
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
A high school certificate or equivalent
Proficiency, at a basic level, with computers and computer programs, including Microsoft Office

Executive Housekeeper Resume Examples & Samples

Ensure impeccable cleanliness is maintained throughout all areas of the hotel
Provide strategic planning and overall direction for the department
Follow-through on guest feedback as appropriate

Executive Housekeeper Resume Examples & Samples

Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
Oversees laundry operations
Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
Manages spring cleaning schedules
Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
English Intermediate (oral and written)

Executive Housekeeper Resume Examples & Samples

Three years hotel experience with one to two years supervisor experience preferred
Possess excellent written, verbal, organizational, and financial management skills
Knowledge of housekeeping cleaning chemicals, equipment, and floor/carpet care systems
High school graduate preferred

Executive Housekeeper Resume Examples & Samples

Bilingual Spanish proficiency
Working knowledge of OnQ
Knowledge of Hilton Honors products & services

Executive Housekeeper Resume Examples & Samples

To consistently offer professional, friendly and engaging service to all guests and team members
To handle Guest concerns and react quickly, logging and notifying proper areas to service them
To conduct regularly scheduled departmental meetings
Minimum five years of experience in the same position in an international 5* Hotel
Fluency in written and spoken English
Previous leadership experience is required
Computer literate in Microsoft Window applications is an asset

Executive Housekeeper Resume Examples & Samples

Ensure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with Jumeirah HS&E standards to ensure guests and colleagues’ safety
Ensure proper controls of master keys are in place in order to guarantee guests safety
Effectively oversee the control of cleaning supplies and guest supplies (receiving, recording, handling and storage) to minimise losses and maximise use of resources
Participate in the preparation of the Annual Business Plan to ensure housekeeping operation is adequately represented
Liaise with other managers in Rooms Division to monitor service quality, plan unique guest experiences and to discuss operational problems in order to maximise guest satisfaction
Liaise with Technical Services Department to properly monitor that repair works are efficiently delivered in the rooms and public areas to ensure guest satisfaction with the hotel products
Recommend modernisation of cleaning methods and equipment to ensure quality of cleanliness and increase in performance, to meet guest expectations
Provide creative set-up of guest amenities/supplies, flower arrangement to develop and enhance the image and reputation of the hotel
Monitor and analyse room products of competitive hotels (local and international) to bench mark and keep up to date with the latest trends to maintain competitive advantage
Welcome VIP’s upon arrival as appropriate to ensure guests are well received
Perform any other duties that management may reasonably require

Executive Housekeeper Resume Examples & Samples

Hire and train Housekeeping team to ensure a successful operation
Reviews & communicates arrival reports and VIP’s to ensure all special requirements are met or exceeded
Oversees group business, reviewing and ensuring details of group resumes are met and serve as a liaison with the group organizers
Control department labour costs while ensuring effective scheduling, vacation planning and department productivity, including leased labour
Responsible for the annual budget and the annual linen requisition
Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
Responsible to balance operational, administrative and employee needs
Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool)
Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Housekeeping colleagues
Controls and provides feedback on labour and operational expenses
Ensure that all departmental reports and correspondence are completed punctually and accurately
To maintain appropriate standard of uniforms – hygiene – appearance – conduct of all staff
Conduct regular audits and identify areas of development & training needs
Ensuring consistent training of all staff and identification of training needs
Accept responsibility for carrying out other management duties as requested by the Director of Operations

Asst Executive Housekeeper Resume Examples & Samples

Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and areas
Reviews the Manager on Duty log and does follow up wherever needed
Inspects guest rooms and public outlets daily to ensure the quality assurance program is being followed. Discrepancies are to be reported to the Housekeeping Manager
Acts on assignments received from the Housekeeping Manager
Prepares the department’s weekly work schedule in conjunction with the weekly rooms forecast
Assist with the monthly inventory
Informs the Housekeeping Manager of needed supplies
Helps Housekeeping Manager with creating all Purchase Orders pertaining to housekeeping
Helps check in all supplies and reports any discrepancies
Supervises the daily operation of the in-house laundry
Provides the materials needed to be discussed at departmental meetings. Also attends all Rooms Division meetings
Is responsible for completing the time cards daily and preparing the daily house report
Keeps the Housekeeping Manager informed of pertinent information pertaining to the department
Helps to enforce the key issuance procedure established by the hotel
Assists in the direct training program of the new housekeeping employees
Handles all merchandise and inquires regarding the Lost and Found Program
Prepares the daily housekeeping assignment sheets
Reports room discrepancies to the front desk
Completes the daily housekeeping report
Periodically, during each day informs the front desk of cleaning progress
Keeps track of all missing room items reported daily
Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest rooms and department equipment
Reviews and becomes familiar with all special instructions from the front desk
Provides for a safe work environment by following all company safety and security policies and procedures
Administer safety trainings, track and compile training records and unit inspections
Manage and coordinate environmental programs: Pollution prevention/solid waste reduction, waste management, energy and water conservation, greenhouse gas emissions, messaging and communications related to Greenpath to reduce impacts
Measure, analize, report and communicate date/information about environmental performance and effectiveness
Prepare and participate in ISO and internal audits
Follow up and correct noncomformances
Is expected to perform any related duties as requested by the Rooms Division Manager
Attends company orientations
Fills in for senior housekeepers when needed
Participates in Green Path
Use written communication skills to communicate with guests and associates
Understand and operate housekeeping computer to enter, change and update room status
Use oral communication skills to supervise and train associates, give instruction, answer questions and provide the services required
Stand and walk for varying lengths of time, often long periods
Bend and reach to inspect rooms and public areas
Visually inspect rooms and public areas
Lift and carry heavy boxes
Push heavy carts
Move fingers, hands and arms easily and quickly to handle amenities, linens, supplies, etc

Executive Housekeeper Resume Examples & Samples

Performs laundry tasks including but are not limited to: Collects, sorts, washes, loads and unloads laundry. Irons and presses clothing, and returns the items to the appropriate places. Changes and launders linens. Arranges, delivers and picks up dry-cleaning
Performs other household tasks including but are not limited to: Submits and coordinates service requests for domestic repairs/replacements. Reports malfunctions, unsafe conditions, need for repairs and damage to equipment and fixtures to the supervisor, related to inside Armiger House. Inventories and orders basic supplies for the house, including but not limited to: beverages, detergent, paper, guest towels, office supplies, etc. Coordinates with Events and Catering, as directed. Maintains household plants and replaces as necessary. Assists with seasonal decorations. Readies fireplace in the absence of the gardener
Attends required staff meetings and trainings as directed. Communicates with colleagues as necessary to carry out duties, escalating unusual situations to the supervisor
3-5 years work experience

Franchised Executive Housekeeper Resume Examples & Samples

Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
Quality
Dependability
Customer Focus

Executive Housekeeper Resume Examples & Samples

Provides input into, and executes, strategic plan for Housekeeping consistent with the strategic vision of the division and Mandalay Bay Resort & Casino
Provides input into, and executes, the development, implementation, and measurement of guest service standards within Housekeeping, consistent with the company’s established guidelines/standards
Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure Mandalay Bay Resort & Casino’s competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming environment
Manages Human Resources responsibilities for Housekeeping to include creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, quality hiring that encompass the company’s diversity commitment, training, disciplinary action, succession planning processes, adherence to the company’s status quo third party representation philosophy, compliance with company policies, legal requirements, and collective bargaining agreements
Works closely in mentoring/coaching Assistant Executive Housekeepers in additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff
Promotes and develops team oriented philosophy, stressing the importance of providing unparalleled commitment to excellence in service
Ensures adherence to guest service standards within established departmental policies and procedures. Evaluates and corrects/modifies systems and structures that create problems or impede commitment to excellence in service
Oversees/manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements
Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects, when necessary
Prepares monthly/annual departmental budget/forecast and provides supporting documentation for senior management’s review, when requested
Stays current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques; works closely with senior management to improve processes/technology where feasible
Researches/analyzes existing data/trends and takes action to reduce costs and increase hotel revenues, when possible
Develops short and long-term departmental objectives. Monitors, documents, and notifies Director of Housekeeping of any problems that may impact/jeopardize the achievement of current and future departmental objectives
Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments whenever possible
Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution
Maintains the integrity and overall effectiveness of the room quality control program for Guest Room Attendants, Housekeeping Floor Managers, and Assistant Executive Housekeepers
Represents management at unemployment hearings, union grievances, arbitrations, and various meetings
At least 3 years of supervisory experience in a major hotel/resort complex
At least 1 year supervisory experience in a Union (bargaining unit) property
At least 1 year supervisory experience as a department head
Working knowledge/understanding of OSHA, chemicals, formulas, fabric equipment, production, flow methods, etc
Able to lead and mentor a team
Work varied shifts including weekends and holidays

Executive Housekeeper Resume Examples & Samples

Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
Conducts regular department meetings
Arabic Speaking, Fluent in English
Details-oriented
Effective oral and written communications and presentations skills– certification in Business English; Business Writing and Communication preferred
Strong PC skills – certification in Advanced Excel, Word, Powerpoint 2000 preferred
Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration
Typically 5 years of Housekeeping experience including management experience
Demonstrated understanding of hotel operations
Demonstrated commitment to a compliance and quality function

Executive Housekeeper Resume Examples & Samples

Maintain high standards of personal appearance and grooming, including wearing nametags
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience

Executive Housekeeper Resume Examples & Samples

Varies by size and complexity of property
Comprehensive knowledge of housekeeping operational procedures
Understanding of Laundry operational procedures
Knowledge of basic sanitation requirements/controls and applications of relevant cleaning chemicals
Effective decision making skills
Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
Strong customer and associate relation skills
Knowledge of overall hotel operations as they affect department
Ability to effectively manage labor productivity
Good presentation and platform skills
Good communication skills (verbal, listening, writing)
Effective influence skills
Strong consensus building skills
Effective conflict management skills
Effective change management skills
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

Executive Housekeeper Resume Examples & Samples

Inspects guest rooms with consistency, according to the Inn and AAA 4 diamond standards. Display a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotel
Trains and motivates Room Attendants and monitors/inspects their work, attendance and guest service skills
Follow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance Program
Ensure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion
Must be able to positively communicate priority changes to Room Attendant staff and ensure level of calm and professionalism as changes happen
Enforce and ensure that University and the Inn’s policies and procedures are properly understood and followed
Perform other duties and assists with projects as assigned
High School or equivalent required
Ability to follow very strict set expectations on inspections, room cleaning and staging. Understanding of recycling, laundry, chemical use
At least 5 years in the hospitality/custodial industry
Ability to communicate with guests and staff in a 4-Diamond style manner
General Housekeeping equipment knowledge required

Executive Housekeeper Resume Examples & Samples

Previous hospitality/condominium experience in a Four Diamond quality organization preferred
Must be able to accurately record and report labor time and materials for work order billing
Able to regularly walk among nearby properties

Executive Housekeeper Resume Examples & Samples

Manages assigned operational functions consistent with the strategic plan and vision for the department, the division and Mirage
Manages and monitors fiscal budget, overtime reports, FTE reports and financial reports within operations and marketing strategies to produce both short term and long term profitability for Mirage
Manages the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mirage’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Assumes the responsibilities and duties of the Director of Housekeeping during his/her absence and days off
Supervises Housekeeping employees and Floor Supervisors to ensure that they adhere to and enforce company and Housekeeping policies, being alert to their duties
Inspects eight (8) rooms or more on a daily basis to ensure that Floor Manager and GRA’s are conforming to the sanitation requirements of health laws and standards set by Mirage
Controls expenses by voluntary staff reductions when deemed necessary
At least 6 months of experience in housekeeping or a similar environment

Executive Housekeeper Resume Examples & Samples

Previous experience in an Executive Housekeeper role is preferred
Previous pre-opening experience is preferred
High degree of analytical abilities
Proven record of building strong relationships with all stake holders

Executive Housekeeper Resume Examples & Samples

Three years prior hotel housekeeping experience. Supervisory experience desired
Basic accounting, purchasing and inventory skills
Ability to work a flexible schedule, including weekends and holidays
Pass background and drug test

Executive Housekeeper Resume Examples & Samples

With at least 2 years’ experience in a similar position in a 5 star hotels
Good command in English language
Has proven track record of delighting guests is an advantage
Computer Literate. Excellent organizational skills
Good trainer and motivator
Physically fit, active, and can handle work pressure
Highly motivated and passionate to do the job based on the agreed timeline
Proactive, vibrant and engaging to guests and colleagues

Executive Housekeeper Resume Examples & Samples

Maintain cleanliness standards throughout the hotel that get measured by annual quality assurance inspections
Train associates of cleanliness and performance standards and expectations
Train associates of safety standards and expectations
Train associates on chemicals in the Housekeeping department
Complete housekeeping associate schedules
Inspect all areas of the hotel that are supported by housekeeping to ensure cleanliness and that tasks have been completed
Administer special cleaning projects

Executive Housekeeper Resume Examples & Samples

Minimum 2 years work experience as Housekeeping Manager, or Assistant Housekeeping Manager in larger operation
A can-do attitude
Strong operational, problem solving, administrative and interpersonal skills are a must
This is a local packaged position and we regret that only shortlisted candidates will be notified. **

Executive Housekeeper Resume Examples & Samples

Lead and direct the day-to-day operation of the department to ensure service standards are followed
Control all purchases for the department, consistently aware of quality and cost
Control department labour costs while ensuring effective scheduling and department productivity
Coordinate preventative maintenance programs with the Chief Engineer
Handle guest concerns and react quickly, logging and notifying proper departments
Conduct regularly scheduled departmental meeting
Previous experience in a similar role required
Computer literate in Microsoft Windows applications required

100

Executive Housekeeper Manager Resume Examples & Samples

3 - 5 years experience in same position
Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service
The main objective of the Housekeeper in roster is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity

101

Executive Housekeeper Resume Examples & Samples

Implementation of all policies and procedures
Development of staff, Interviewing, hiring staff, reviews, counseling
Financial reporting, tracking of all expenses/revenues within the departments
Scheduling, counseling, project coordination, new item research, introduction of new items, research of new equipment, linen
Tracking all maintenance issues, working with engineering to schedule maintenance and remodel projects
Working with outside vendors on remodel projects
Evaluating inventory usage and establishing proper controls and accountability
Experience working directly with management and executive leadership teams
Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease
Must have a thorough knowledge of hospitality operations
Strong team member relations skills
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize, follow-up and multi -tasking abilities
Spanish Speaking helpful not required
Minimum of 5 + years housekeeping experience at the senior management level
Four year college degree or equivalent work experience
Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results
Must have strong experience using MS Office Products (Word, Excel, Powerpoint), LMS, or other related Casino or Hotel Resort software systems

102

Franchised Executive Housekeeper Resume Examples & Samples

Oversees Public Space for efficiency and cleanliness; conducts inspections of public space and does follow-up as needed; insures public space meets and exceeds customer expectations for the appearance of the hotel
Prepares work schedules in accordance with forecasted occupancy
Conducts effective associate meetings; Handles disciplinary action and counseling sessions as necessary
Determines, communicates and monitors achievement standards and standards of performance on a timely basis
Conducts department training on a regular basis in conjunction with JHM Hotels standards and Brand standards including cleaning techniques and safe use of cleaning products
Works with associates when necessary to provide outstanding customer service to guests
Responsible to insure that JHM Hotels standards and Brand standards are met in all of Public Areas and Guest Rooms
Insures that guest rooms are within the standards of JHM and brand standards
Inspects all guest rooms each quarter; writes maintenance orders as needed
Checks "In" house or "Stay-over Rooms" as necessary
Checks linen closets and carts for cleanliness and supplies
Uses 100-point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc
Coordinates staffing and payroll to conform with productivity and budgetary standards
Prepares payroll and schedules as required. Monitors actual vs. budget on payroll cycles. Approves overtime as necessary for hourly associates
Works scheduled Manager On Duty shifts on an assigned basis
Maintains proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget
Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
Performs performance appraisals on all direct reports as required
2-3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience

103

Executive Housekeeper Resume Examples & Samples

Requires advanced knowledge of the specialized or technical field or a thorough knowledge of the practices and techniques of a professional field. May require knowledge of policies and procedures, and the ability to determine a course of action based on these guidelines
This position requires a minimum formal education of a high school diploma and a minimum of five years job-related experience
Bilingual English-Spanish preferred

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Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

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Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Asst Executive Housekeeper Resume Examples & Samples

Franchised Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Franchised Executive Housekeeper Resume Examples & Samples

Franchised Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Franchised Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

Executive Housekeeper Resume Examples & Samples

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