Activities Manager Resume Samples

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EH
E Harvey
Elliott
Harvey
9626 Donato Falls
Dallas
TX
+1 (555) 301 6136
9626 Donato Falls
Dallas
TX
Phone
p +1 (555) 301 6136
Experience Experience
06/2014 present
Houston, TX
CC Program Activities Manager
Houston, TX
CC Program Activities Manager
06/2014 present
Houston, TX
CC Program Activities Manager
06/2014 present
  • Provides oversight for recruitment, orientation, training and supervision of all Program assistants and coordinators. Conducts weekly staff meetings
  • Works closely with corporate to facilitate the effective training and development of activities staff within the organization
  • Provides an environment that promotes and supports an active, healthy and independent lifestyle in accordance with the abilities of each individual resident
  • Responsible for marketing CC philosophy internally and externally to residents, families and staff.
  • Supports the operation of Continuing Care Community Program
  • Provides oversight of delivery of customized, individualized services
  • Plan, develop, organize, implement, evaluate and direct the activity programs of Continuing Care
10/2011 12/2013
Detroit, MI
Sb-activities Manager
Detroit, MI
Sb-activities Manager
10/2011 12/2013
Detroit, MI
Sb-activities Manager
10/2011 12/2013
  • Provide, train and model exceptional Service Excellence to all coworkers, employees and guests
  • Supervising, evaluating and monitoring the staff including hiring and termination of staff, coaching, and training of staff
  • Daily opening and closing of activities
  • Scheduling staff, making weekly and daily adjustments, and organizing the schedule for each area to ensure proper coverage for business levels
  • Compliance with daily audit procedures, ticket validation, scanning and waiver collection
  • Maintain daily, weekly, monthly and annual inspection logs, perform scheduled checks on critical parts and equipment, record and document all repairs and replacements, and ensure inspection certifications are up to date
  • Address any employee issues and document accordingly
06/2008 07/2011
Chicago, IL
Activities Manager
Chicago, IL
Activities Manager
06/2008 07/2011
Chicago, IL
Activities Manager
06/2008 07/2011
  • Manage all activity program logistics, including bus transportation, staff scheduling and troubleshooting
  • To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags
  • Collecting, recording and banking income
  • Manage relationships with local suppliers and partners, including submitting payments and processing invoices
  • Responsible for receiving and invoice control on items ordered. Including completing Checkbook
  • Provide informative and accurate information on forthcoming activities to sales offices, including keeping the my.ef.com calendar up to date
  • Responsible for overseeing health & safety of students during organised activities including the production of risk assessments
Education Education
Bachelor’s Degree in Early Childhood Development
Bachelor’s Degree in Early Childhood Development
University of California, Berkeley
Bachelor’s Degree in Early Childhood Development
Skills Skills
  • Excellent communication & people skills, warm and friendly professional attitude
  • Ability to embrace, welcome and adapt to change very quickly
  • Ability to demonstrate good judgment when dealing with guests and staff members
  • Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
  • Demonstrated ability to work under pressure
  • Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
  • Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
  • Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
  • Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
  • Additional ability to learn new programs such as company reporting and associate timekeeping
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15 Activities Manager resume templates

1

Cruise Activities Manager Resume Examples & Samples

  • Responsible for the administration of all dining assignments fleet wide
  • Ensuring the balancing of allguest rotations and restaurants
  • Partnering direct with Dining, Concierge, Food & Beverage and Groups Managers fleet wide
  • Responsible for all inventory pre reserved for Specialty dining, Port Adventures, Spa, Nursery, and on board activities fleet wide
  • Extensive knowledge in SeaWare (FIT), Business Objects, and all Microsoft Office applications
  • Willingness to learn new applications, as necessary
  • Excellent oral and written communication skills, with strong attention to detail
  • Disney Cruise Line and WDW product knowledge
  • Demonstrated strong organizational, decision making, analytical and problem solving, as well as continuous improvement process skills
  • Proven ability to be a self-starter with minimal supervision and follow-up
  • Proven ability to work well in a fast-paced environment, successfully meeting deadlines
  • Ability to work flexible hours, including weekends, nights and holidays
  • Demonstrated strong partnership/networking and interpersonal relations skills
  • Demonstrated strong Guest Services skills
  • Demonstrated proficiency with the Disney Cruise Vacations Internet, Intranet sites and Outlook
  • Cruise line experience
  • Minimum 1 year in an Analytical position
  • Previous Inventory Control experience in cruise industry
  • Proven ability to interact with all levels of salaried and non-salaried Cast Members
2

Crew Activities Manager Resume Examples & Samples

  • Lead set-up/clean-up, organization and facilitation of all crew activities, events and facilities; Activities and responsibilities include, but are not limited to
  • Minimum two years operational entertainment, event planning experience and/or activities experience
  • Demonstrated experience in planning, coordinating, organizing, and hosting events and activities for large, diverse groups
  • Creative, “out of box” thinker and planner
  • Strong facilitation and organizational skills with an attention to detail
  • Excellent communication skills (written and oral)
  • Ability to organize and prioritize goals and objectives while anticipating and solving problems
  • Flexible and self-motivated
  • Ability to lead and motivate a team of crew members
  • Excellent interpersonal skills to include working with diverse groups
  • Effective at building relationships with Officers as well as crew members
  • Understand the importance of crew satisfaction
  • Computer proficient with MS Outlook, Word, Excel, Power Point, Adobe Illustrator, and Adobe InDesign
  • Be able to speak, read and write fluent English
  • Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
  • Be able to work a seven-day, 70-84 hour week with limited time off
  • Be able to adhere to Disney Cruise Line appearance guidelines
  • Be flexible with your work schedule, job duties and work locations
  • Appreciate diversity among guests and crew
  • Community involvement/experience, a plus
  • Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
  • Complete a pre-employment medical
  • Obtain a criminal background check
  • Bring approved work shoes
  • Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination
3

Kids Activities Manager Resume Examples & Samples

  • Exhibits outstanding customer service by developing positive relationships with members
  • Resolves child conflicts in a fair and professional manner
  • Minimum of one year experience working in a children's program, day care or camp experience
4

Franchised Activities Manager Resume Examples & Samples

  • Excellent organizational skills and ability to coordinate multiple activities
  • Ability to develop and implement activities programs for all age & groups
  • Develop and update the progress of the department on a weekly basis
  • Strive for excellence and creativity in all assignments
  • Ability to work effectively in a team environment and with different levels of management
  • Self starter and self directed
  • P&L budgeting knowledge and management capabilities
  • Ensure that highest safety and hygiene standards are maintained in all recreation areas and on equipment to ensure safety for both customers as well as associates
  • Timely recruitment, employment and training of all Activities & lifeguard staff within budget guidelines
  • Develop action plans with focus on increasing the overall GSS scores
  • Commitment to all Owners, Guest (GSS) and associates (AES)
  • Monitor guest satisfaction and actively solicit feedback from all users
  • Generation strategies to increase the profitability in the M&B
  • Ensure the development of the each team with department meetings, 15 min trainings
  • Hold supervisor team accountable and help to develop
  • Fluent in Spanish and English both oral and writing
  • 3rd language preferred German
  • Full knowledge of computer programs such as Word, Excel or Lotus
  • Professional experience in crafts and art work, fitness or entertainment
  • Educational certificate as a sports instructor or entertainment/animation, preferred Activities experience
  • Experience in guest relation business
  • Good physical and mental health
  • Life Guard certificate recommended but not required
  • Certificate in First Aid
  • Provide assistance to all departments if staffing levels require
  • To perform all reasonable tasks as required by Resort Management and business demands
  • Perform Manager on Duty shifts
  • Perform office duties, including filing, copying and typing
5

Assistant Activities Manager Resume Examples & Samples

  • Responsible for providing leadership to the Activities function of the resort. Create and manage an employee schedule to support both business and team member needs. Lead, guide, develop and support staff members. Enforce company policies, rules and regulations. Provide coaching to staff members when needed. Cover shifts or areas of operations when needed. Prepares department paperwork and documentation as required by company standards (40% time)
  • Ensure Compliance. Conduct inspections of all facilities and equipment to ensure proper working conditions. Coordinate all maintenance and repairs as needed. Ensure proper compliance with all company policies and procedures as directed by Standard Operating Procedures and Internal Accounting directives. ( 20 % time)
  • Prepare and understand financial statements. Monitor forecasts and budgets for the department. Order inventory as needed. Track and process inventory for the department. Prepare invoices for guests and third party groups. Ensure proper department financial and inventory control procedures are maintained. ( 20% time)
  • Assist the Manager with creating, planning and implementing guest activities for the Resort. Create and publish advertising material to support the Resort Activities. Assist in establishing related pricing for activities. Create and publish advertising material to support Resort Activities. Work with department associates and affiliate departments to ensure maximization of Guest Satisfaction Scores and minimum goal achievement. ( 10% time)
  • Attend all resort and company trainings and meetings. Complete required trainings based on company standards. Present department information at meetings as needed. (5% time)
  • Performs other duties as needed (5% time)
  • Must possess a high level of creativity and a customer service mind-set
  • Demonstrates a basic knowledge of professional principles, skills
  • Effectively uses fundamental concepts, practices and procedures of particular field of specialization
  • Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
  • Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
  • Ability to drive large vehicles, shuttles, and/or vans
  • Proficiency in Microsoft Word, Excel, Outlook, and Mircros is required
  • Ability to learn new programs such as company reporting and associate timekeeping
  • 2 years supervisory experience
  • 3 years in customer service, recreation and administration/leadership
6

Activities Manager Resume Examples & Samples

  • Responsible for providing management to the Activities function of the resort. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
  • Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. ( 30% time)
  • Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. (15% time)
  • Properly maintain administrative files and accurately complete payroll records for each team member. Attend and participate in resort, management and company meetings. Complete required training as required by company standards. (10% time)
  • Creativity skills and ability to adapt to changing environment required
  • Must be able to work independently with minimal supervision
  • Able to organize and facilitate group activities
  • Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
  • Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
  • Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
  • Proficiency in Microsoft Word and Excel is required
  • Additional ability to learn new programs such as company reporting and associate timekeeping
  • 3 – 5 years of related experience required
  • 3 – 5 years in leadership position required
7

Food & Beverage / Activities Manager Resume Examples & Samples

  • Responsible for providing management to the Activities function of the resort. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
  • Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. ( 30% time)
  • Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. (15% time)
  • Properly maintain administrative files and accurately complete payroll records for each team member. Attend and participate in resort, management and company meetings. Complete required training as required by company standards. (10% time)
  • Creativity skills and ability to adapt to changing environment required
  • Ability to demonstrate good judgment when dealing with guests and staff members
  • Able to organize and facilitate group activities
  • Must possess a high level of creativity and a customer service mind-set
  • Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
  • Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
  • Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
  • Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
  • Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
  • Proficiency in Microsoft Word and Excel is required
  • Additional ability to learn new programs such as company reporting and associate timekeeping
  • 3 – 5 years of related experience required
  • 3 – 5 years in leadership position required
8

Franchised Activities Manager Resume Examples & Samples

  • Organizational Capability -Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit
  • Talent Management -Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
  • Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
  • Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
  • Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
  • High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area
9

Assistant Resort Activities Manager Resume Examples & Samples

  • Experience creating purchase orders and managing inventory supplies is required
  • Hotel experience preferred
  • Previous experience and/or education in Recreation or Childcare is preferred
  • Event Planning and/or Hosting experience is a plus
10

Food & Beverage / Activities Manager Resume Examples & Samples

  • Responsible for the management of the daily operation of the Food & Beverage outlets at a property: Including staffing, inventory controls, compliance, guest services, finances and employee relations. Works actively with the team to ensure all training, guest services and food handling guidelines are met. Ensures the training and development of the staff members and leaders in the departments is up to date and completed. (35% time)
  • Strong leadership skills with ability to coach, mentor, train and develop staff
  • Working knowledge of property management systems
11

Activities Manager Resume Examples & Samples

  • Manage, coach, motivate and provide performance evaluations to your team of Activity Leaders
  • Plan, organize and oversee a variety of activities, social events, daytrips and multi-day excursions included on the activity program
  • Deliver daily team meetings; create and distribute daily “game plans” to your team
  • Manage finances to ensure activities remain within budget; manage activity stock and supplies
  • Manage all activity program logistics, including bus transportation, staff scheduling and troubleshooting
  • Coordinate all logistics for student arrivals and departures
  • Manage relationships with local suppliers and partners, including submitting payments and processing invoices
  • Lead a full day Activity Leader training prior to the student arrivals
  • Has management experience (1+ preferred)
  • Has experience working with young people and/or experience working with international students
  • Is enthusiastic, upbeat and a natural leader with high energy and an entrepreneurial spirit
  • Knowledge of the local area preferred
12

Activities Manager Resume Examples & Samples

  • Planning and promoting activities and excursions
  • Liaising with local suppliers and attractions
  • Coordinating timetables for all activity groups
  • Monitoring activity stock levels with regular stock takes
  • Collecting, recording and banking income
  • Activity Leader support including observations, feedback and development
  • Delivering regular leader briefings
  • Collating and reviewing activities paperwork
  • Welfare and discipline on activities and excursions
13

Activities Manager Resume Examples & Samples

  • Participates in, organises and implements social, cultural and sporting activities programme appropriate to students’ needs
  • Assists with registration of new students on arrival and organises arrival information and welcome tours
  • Produces weekly, monthly and quarterly activities programme in advance and makes this available to students
  • Accompanies activities & excursions as required – including regular evening & weekend work
  • Promotes school events and excursions and designs advertising posters, flyers etc
  • Responsible for overseeing health & safety of students during organised activities including the production of risk assessments
  • Actively promotes the school through social media channels, including Facebook, Instagram and Snapchat
  • Responsible for the finance of the department, including profit and loss, invoicing and stock control
  • Recruits and trains temporary activities staff and interns
  • Keeps accurate and up to date filing systems
  • Highly motivated, energetic, positive
  • Sociable, outgoing & confident personality
  • Organized and thorough, creative and resourceful, flexible approach at all times
  • Customer service minded and quality oriented
  • Ability to handle difficult situations with ease & remain calm & positive under pressure
  • A self-starter who is able and willing to take initiative and ownership of the role, working with minimal supervision
  • Excellent communication & people skills, warm and friendly professional attitude
  • Flexible attitude to work hours and creative problem solver – the job is fun and rewarding, but intense
14

Activities Manager Resume Examples & Samples

  • To have a thorough knowledge and understanding of Highgate Hotel policies, Rules and Codes of Conduct. To communicate and implement to the team while overseeing departments
  • To be knowledgeable in Guest Services, Activities and Public Areas procedures and expectations
  • To maximize revenues and occupancy percentages byadding value to the hotel amenities and resort fees
  • To have an understanding of weekly ranking on Trip Advisor. To communicate with the team the score and find ways of improving the Hotel’s position on the Trip Advisor list
  • To maintain high standards of the Pool Attendant associates work performance by continually monitoring, performing manager observation checklists, coaching and training. To update and maintain the policy and procedures manual. To review their work performance as scheduled by hotel procedures and submit evaluations for review
  • To interview, hire staff members, train, counsel and issue progressive disciplinary action to include terminating when needed
  • To document human resources related challenges and communicate directly to the Property Manager and Hotel Leadership Team as needed
  • To maintain high standards in exceptional customer service. To ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner. To perform all job duties of maximizing guest service while simultaneously maximizing company goals and objectives
  • To respond to the guest issues, complaints and comments either through emails or typed written letters in a timely manner as it relates to the Highgate SOP. To accept constructive feedback and work to improve any deficiencies based on the information provided. To make appropriate decisions and respond accordingly
  • To coordinate and post staff work schedules for proper coverage keeping very close attention to over time. Approve hours worked to submit for payroll on a weekly basis
  • Regularly direct the work of at least two or more full-time employees during a shift
  • Monitor payroll daily to address the work demand/ needs and have efficient payroll management
  • To hold scheduled meetings with each other and to maintain an open line of communication of all pertinent information
  • To monitor the shift changes to assure there is accurate communication between employees
  • To have a sense of awareness on cleanliness and orderliness of grounds and pool areas as well as common areas on a daily basis
  • To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags
  • To attend scheduled management team meetings and all meetings related to Activities and Pool Attendants
  • To perform other duties as assigned by the Property Manager, Assistant General Manager and General Manager based on operational needs
  • To be conscientious of activities and pool supplies to keep competitive pricing
  • Keep inventory tracking and place orders based on the monthly budget
  • Responsible for receiving and invoice control on items ordered. Including completing Checkbook
  • To be knowledgeable of pool attendants responsibilities
  • Take action and implement new procedures based on the comments from the Associate Opinion Survey. Motivate the team to improve scores and achieve Highgate score goals
  • To know all property policies and adhere to all fire, safety and security procedures according to management and hotel policy
  • To comply with all Highgate hotel policies and standard operating procedures of the Rules and Codes of Conduct
  • Must be able to add, subtract, multiply and divide. Do algebraic calculations, percentages, etc
  • Must be able to stand and walk continuously throughout work shift
  • Answer and communicate information verbally and in writing
  • Ability to use and operate computer keyboards, registers, fax machine, copier, key machines and 10-digit calculator
  • Must be able to learn and properly use Highgate Applications, Opera and Microsoft Office Programs
  • Ability to sit for long period of time
  • Must be able to stoop and bend
  • Must have developed English skills to participate in discussions and read and write effectively
  • Ability to manage change effectively and to be flexible
  • Be able to project a professional manner at all times
  • Mentor employees to develop their careers and assist with growth within the Highgate Company
  • Provide a comprehensive succession plan for new hires to ensure proper training including testing including testing, role playing and reviewing ECS trainings
  • Train all Pool Attendants
  • Create and issue Evaluations to the team. Provide constructive criticism and come up with an action plan to address areas of improvement
  • Responsible to communicate guest satisfaction scores with the team, create action plans to increase scores and come up with ideas to motivate the team
15

Activities Manager Resume Examples & Samples

  • Plan, produce and organise a programme of social and cultural activities for junior students, to meet supervision and programme requirements
  • Create and manage appropriate rotas for Activity Leaders,
  • Work closely with the Centre Manager and DoS to ensure that all activity timetabling fits in with the overall weekly timetable
  • Ensure that all students with prepaid packs or activities have these included during their stay
  • Pre book coaches for week day and week end activities
  • Ensure that each destination has a detailed itinerary and information pack that Activity Leaders can work with, including a risk assessment
  • Ensure that all cultural/social events have an information sheet for Activity including for example, equipment required, timings, risk assessment, location where event takes place and other necessary information to allow the Leader to run the event with professionalism
  • Provide informative and accurate information on forthcoming activities to sales offices, including keeping the my.ef.com calendar up to date
  • Prepare and keep updated activities notice boards, ensuring accuracy, these should be checked at least once a week
  • Balance all activities money at the end of the day and keep accurate records of income and expenditure
  • Assist in the welcome and registration of new students and the preparation of welcome packs
  • Monitor all activities stock to ensure that it is kept in good repair and replaced if necessary
  • Assist with the provision of student welfare
  • Organise regular leaders meetings, with local staff and overseas Group Leaders, these should take place at least once a week
  • Run the course training day for Activity Leaders
  • Assist in the setting up the course centre, including training and the closing of the centre, to include compiling appropriate stock take
16

CC Program Activities Manager Resume Examples & Samples

  • Provides an environment that promotes and supports an active, healthy and independent lifestyle in accordance with the abilities of each individual resident
  • Plan, develop, organize, implement, evaluate and direct the activity programs of Continuing Care
  • Responsible for developing, administering and coordinating departmental policies and procedures and conducts on-going review of these policies
  • Seeks outside resources, as needed, through universities, community and professional networks. Provide oversight of outside groups which provide on-site educational and recreational programs
  • Educates staff and volunteers regarding resident’s abilities and limitations, psychosocial needs and therapeutic interventions during in-service training and staff meeting. Serve as a resource person and role model for others
  • Participates in CC Quality Improvement Process, operations team meetings, financial reviews and all other meetings as appropriate
  • Sincere interest and desire to work with Continuing Care residents
  • Possesses team player attitude
  • Ability to create resident preference based activity program
  • Qualified as an Activity Director or CTRS, in accordance with state regulations
  • Provides oversight for recruitment, orientation, training and supervision of all Program assistants and coordinators. Conducts weekly staff meetings
  • Ability to verbally communicate clearly and effectively
  • Good writing skills
17

Sb-activities Manager Resume Examples & Samples

  • Minimum 2 years in a position with an emphasis on customer service required
  • Previous supervisory skills required
  • Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC’s Service Excellence standards
  • Excellent communication skills – both oral and written are a necessity as well as a positive and polite telephone demeanor
  • Quick thinking and calm demeanor in difficult and stressful situations
  • Basic accounting and or financial background preferred
  • Provide, train and model exceptional Service Excellence to all coworkers, employees and guests
  • Supervising, evaluating and monitoring the staff including hiring and termination of staff, coaching, and training of staff
  • Address guest service requirements and issues in the Activities areas
  • Daily opening and closing of activities
  • Scheduling staff, making weekly and daily adjustments, and organizing the schedule for each area to ensure proper coverage for business levels
  • Compliance with daily audit procedures, ticket validation, scanning and waiver collection
  • Maintain daily, weekly, monthly and annual inspection logs, perform scheduled checks on critical parts and equipment, record and document all repairs and replacements, and ensure inspection certifications are up to date
  • Address any employee issues and document accordingly
  • Perform and schedule repairs with the all equipment, complete orders for necessary equipment and repair parts, and ensure proper inventory of spare parts are in stock and available to replace damaged and worn equipment with minimal interruption to guest service and loss of revenue
  • Manage queues and equipment throughput to provide the best guest experience and maximize revenue
  • Coordinate special events (where activities equipment is involved) with various departments
  • Communicate with Sign Shop on all requirements for signage and ensure proper posting of warnings, safe operating procedures, policies and business hours
18

Activities Manager Resume Examples & Samples

  • Monitor the compliance of cleanliness and safety policies and regulations within the recreation departments
  • Assist in all phases of recreation programs, cost control, and personnel
  • Research, develop, recommend and implement department products, programs and services
  • Assist in the recruitment, supervision and training of recreation staff
  • Maintain thorough and accurate records and complete all required departmental reporting
  • Develops and promote guest recreation packages and special membership promotions and packages
  • Manage inventory counts and implement inventory and purchasing controls for recreation products
  • Schedule routine maintenance and emergency maintenance on recreation equipment and facilities
  • Previous experience developing and managing a variety of recreation attractions for disabled, seniors, youth, and adults
  • Advanced knowledge in industry programs and practices
  • Previous recreation supervisory experience
  • One (1) to three (3) years previous leadership experience within the recreation industry
  • Industry certifications a plus
19

Activities Manager Resume Examples & Samples

  • High school diploma or GED; 3 years' experience in the recreation/health club operations or related professional area
  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESManaging Activities Team
  • Ensures staff is trained on all brand standard operating procedures
  • Administers and ensures employee adherence to corporate and local SOPs
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction)
  • Demonstrates knowledge and proficiency in all safety and emergency procedures
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations
  • Fosters teamwork and communication among different departments.Developing, Coordinating, and Managing Property Events
  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest
  • Monitors and directs concierge, boats, Kids Klub, and guest experience
  • Creates, organizes and implements activities for all age ranges
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information
  • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.Managing Departmental Budgets
  • Manages wages and controllable expenses within budgeted guidelines
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s
  • Manages the department's budget in the areas of man hours and wages
  • Reads and comprehends operating statements and budget worksheets.Conducting Human Resources Activities
  • Provides constructive coaching and counseling to employees
  • Supports the development, training, and mentoring of employees
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks
  • Motivates and provides a work environment in which employees are productive
  • Listens and responds to employee's needs
  • Develops and manages hourly employees.Ensuring Exceptional Customer Service
  • Provides excellent customer service
  • Determines guest's needs, and strives to meet these needs
  • Handles guest problems and complaints effectively.MANAMGENT COMPETENCIES
20

Activities Manager Resume Examples & Samples

  • Coordinates the work of the activities department and staff
  • Organises and supervises training of activities staff
  • Organises and implements social, cultural and sporting activities programme appropriate to students’ needs and ages
  • Prepares and continuously improves risk assessments for all activities
  • Assists with registration of new students on arrival and organises ‘Welcome Pack&#8217
  • Prepares and maintains notice boards around the school with relevant information, posters and so on relating to social activities
  • Produces weekly activities programme and makes this available to students
  • Promotes school events and excursions in school, on Facebook and on myef.com and ensures they are always current and updated regularly
  • Manages and updates the school’s Facebook fan page daily, in a professional manner
  • Serves as first aid officer
  • Administers the ordering and selling of phone cards, stationery and EF merchandise
  • Responsible for petty cash for the school and ensuring accurate records are kept of these expenditures
  • Responsible for daily banking of takings and maintaining accurate records
  • Monitors stocks of student handbooks, binders, maps and student cards
  • Ensures that varied information is available to students for leisure time activities, such as tourist information for other destinations, what’s on guides, travel information and timetables. Ensures that information is clearly and neatly displayed and regularly updated
  • Participates in training programmes for visiting sales staff
  • To assist the School Director when required
  • Shares emergency on call duties with other school staff
  • Mentors designated group of students
21

Activities Manager Resume Examples & Samples

  • Recruit, hire, train, and develop summer staff and leaders for the Excursions and Medical Staff teams at Eagle Lake
  • Manage staff on Medical and Excursions teams
  • Maintain, develop and execute camp programs and activities
  • Revise and update activity schedules, coordinating logistical resources, and combing through program deconfliction
  • Plan, sell, coordinate, and aid in the execution of group visits and activities utilizing Eagle Lake Camps’ Overnight property and/or equipment
  • Maintain, purchase, and replace necessary equipment and supplies in the Eagle Lake Infirmary or at the Overnight property while maintaining responsible budgetary considerations and accountability
  • Engage with Eagle Lake customers in a professional and Christ-like manner in person or through calls or emails
  • Execute best practices in developing all of our summer staff and summer leaders year round, when possible
  • Ensure staff understanding and adherence to current rules and regulations, compliance with license, accreditation and legal requirements
  • Responsible to raise personal support and meet funding requirements (60% of total salary)
  • Demonstrates a sincere and mature walk with Jesus Christ
  • 4 years’ experience children’s education/programming, program management/leadership
  • 2 years’ experience in outdoor wilderness activity and programming
  • Instructor Certifications in Rock Climbing (Single Pitch), Ropes, Backpacking, Mountain Biking and other outdoor activities preferred
  • Must be able to work a flexible schedule as needed, especially during summer
  • Demonstrates skills in fund-raising and willingness to raise personal and corporate finances
  • Must be self-motivated and possess the ability to work with little supervision
  • Demonstrates ability to prioritize tasks and independently manage work flow of self and team based on appropriate needs and demands
  • Demonstrates ability to control, manage, and organize details
  • Demonstrates ability to problem solve quickly and efficiently
  • Excellent relational and communication skills
  • Passion for outdoor learning
22

Activities Manager Resume Examples & Samples

  • Responsible for providing management to the Activities function of multiple resorts. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Rentals values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
  • Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. Continually assess program success and adjust accordingly. (30% time)
  • Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. (15% time)
23

Activities Manager Resume Examples & Samples

  • Knowledge of Galaxy/Lightspeed and other Service Express software
  • Willingness to learn new computer programs
  • Self-motivated and energetic
  • Enjoys working in a very active environment
  • Team oriented with an energetic, friendly, cheerful, and active demeanor
  • Proven ability to coach develop mentor and recognize employees as required
  • Recognizing areas of opportunity for improvement and taking self-directed action to correct
  • Must be available to work flexible hours (able to work early mornings, weekends, holidays and evenings)
  • Must have good public relations skills and be able to think quickly on your feet
  • Ability to embrace, welcome and adapt to change very quickly
  • Strong organizational skills, time management, and a very good attention to detail are basic requirements for this position
  • Patience, nurturing, and understanding of guests is also critical
  • Must possess safe work habits with an awareness of safe work procedures
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
  • Writes clearly and informatively; Able to read and interpret written information
  • Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
  • Prioritizes and plans work activities; Uses time efficiently
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
  • Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
  • Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
  • Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
  • Follows instructions, responds to management direction; Takes responsibility for own actions
  • Asks for and offers help when needed