Activities Manager Resume Samples

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E Harvey

Elliott

Harvey

9626 Donato Falls

Dallas

+1 (555) 301 6136

9626 Donato Falls

Dallas

Phone

p +1 (555) 301 6136

Experience Experience

Chicago, IL

Activities Manager

Chicago, IL

Hudson Group

Chicago, IL

Activities Manager

Manage all activity program logistics, including bus transportation, staff scheduling and troubleshooting
To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags
Collecting, recording and banking income
Manage relationships with local suppliers and partners, including submitting payments and processing invoices
Responsible for receiving and invoice control on items ordered. Including completing Checkbook
Provide informative and accurate information on forthcoming activities to sales offices, including keeping the my.ef.com calendar up to date
Responsible for overseeing health & safety of students during organised activities including the production of risk assessments

Detroit, MI

Sb-activities Manager

Detroit, MI

Bahringer-Ernser

Detroit, MI

Sb-activities Manager

Provide, train and model exceptional Service Excellence to all coworkers, employees and guests
Supervising, evaluating and monitoring the staff including hiring and termination of staff, coaching, and training of staff
Daily opening and closing of activities
Scheduling staff, making weekly and daily adjustments, and organizing the schedule for each area to ensure proper coverage for business levels
Compliance with daily audit procedures, ticket validation, scanning and waiver collection
Maintain daily, weekly, monthly and annual inspection logs, perform scheduled checks on critical parts and equipment, record and document all repairs and replacements, and ensure inspection certifications are up to date
Address any employee issues and document accordingly

present

Houston, TX

CC Program Activities Manager

Houston, TX

Moore-Casper

present

Houston, TX

CC Program Activities Manager

present

Provides oversight for recruitment, orientation, training and supervision of all Program assistants and coordinators. Conducts weekly staff meetings
Works closely with corporate to facilitate the effective training and development of activities staff within the organization
Provides an environment that promotes and supports an active, healthy and independent lifestyle in accordance with the abilities of each individual resident
Responsible for marketing CC philosophy internally and externally to residents, families and staff.
Supports the operation of Continuing Care Community Program
Provides oversight of delivery of customized, individualized services
Plan, develop, organize, implement, evaluate and direct the activity programs of Continuing Care

Education Education

Bachelor’s Degree in Early Childhood Development

University of California, Berkeley

Bachelor’s Degree in Early Childhood Development

Skills Skills

Excellent communication & people skills, warm and friendly professional attitude
Ability to embrace, welcome and adapt to change very quickly
Ability to demonstrate good judgment when dealing with guests and staff members
Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
Demonstrated ability to work under pressure
Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
Additional ability to learn new programs such as company reporting and associate timekeeping

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Cruise Activities Manager Resume Examples & Samples

Responsible for the administration of all dining assignments fleet wide
Ensuring the balancing of allguest rotations and restaurants
Partnering direct with Dining, Concierge, Food & Beverage and Groups Managers fleet wide
Responsible for all inventory pre reserved for Specialty dining, Port Adventures, Spa, Nursery, and on board activities fleet wide
Extensive knowledge in SeaWare (FIT), Business Objects, and all Microsoft Office applications
Willingness to learn new applications, as necessary
Excellent oral and written communication skills, with strong attention to detail
Disney Cruise Line and WDW product knowledge
Demonstrated strong organizational, decision making, analytical and problem solving, as well as continuous improvement process skills
Proven ability to be a self-starter with minimal supervision and follow-up
Proven ability to work well in a fast-paced environment, successfully meeting deadlines
Ability to work flexible hours, including weekends, nights and holidays
Demonstrated strong partnership/networking and interpersonal relations skills
Demonstrated strong Guest Services skills
Demonstrated proficiency with the Disney Cruise Vacations Internet, Intranet sites and Outlook
Cruise line experience
Minimum 1 year in an Analytical position
Previous Inventory Control experience in cruise industry
Proven ability to interact with all levels of salaried and non-salaried Cast Members

Crew Activities Manager Resume Examples & Samples

Lead set-up/clean-up, organization and facilitation of all crew activities, events and facilities; Activities and responsibilities include, but are not limited to
Minimum two years operational entertainment, event planning experience and/or activities experience
Demonstrated experience in planning, coordinating, organizing, and hosting events and activities for large, diverse groups
Creative, “out of box” thinker and planner
Strong facilitation and organizational skills with an attention to detail
Excellent communication skills (written and oral)
Ability to organize and prioritize goals and objectives while anticipating and solving problems
Flexible and self-motivated
Ability to lead and motivate a team of crew members
Excellent interpersonal skills to include working with diverse groups
Effective at building relationships with Officers as well as crew members
Understand the importance of crew satisfaction
Computer proficient with MS Outlook, Word, Excel, Power Point, Adobe Illustrator, and Adobe InDesign
Be able to speak, read and write fluent English
Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
Be able to work a seven-day, 70-84 hour week with limited time off
Be able to adhere to Disney Cruise Line appearance guidelines
Be flexible with your work schedule, job duties and work locations
Appreciate diversity among guests and crew
Community involvement/experience, a plus
Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination

Kids Activities Manager Resume Examples & Samples

Exhibits outstanding customer service by developing positive relationships with members
Resolves child conflicts in a fair and professional manner
Minimum of one year experience working in a children's program, day care or camp experience

Franchised Activities Manager Resume Examples & Samples

Excellent organizational skills and ability to coordinate multiple activities
Ability to develop and implement activities programs for all age & groups
Develop and update the progress of the department on a weekly basis
Strive for excellence and creativity in all assignments
Ability to work effectively in a team environment and with different levels of management
Self starter and self directed
P&L budgeting knowledge and management capabilities
Ensure that highest safety and hygiene standards are maintained in all recreation areas and on equipment to ensure safety for both customers as well as associates
Timely recruitment, employment and training of all Activities & lifeguard staff within budget guidelines
Develop action plans with focus on increasing the overall GSS scores
Commitment to all Owners, Guest (GSS) and associates (AES)
Monitor guest satisfaction and actively solicit feedback from all users
Generation strategies to increase the profitability in the M&B
Ensure the development of the each team with department meetings, 15 min trainings
Hold supervisor team accountable and help to develop
Fluent in Spanish and English both oral and writing
3rd language preferred German
Full knowledge of computer programs such as Word, Excel or Lotus
Professional experience in crafts and art work, fitness or entertainment
Educational certificate as a sports instructor or entertainment/animation, preferred Activities experience
Experience in guest relation business
Good physical and mental health
Life Guard certificate recommended but not required
Certificate in First Aid
Provide assistance to all departments if staffing levels require
To perform all reasonable tasks as required by Resort Management and business demands
Perform Manager on Duty shifts
Perform office duties, including filing, copying and typing

Assistant Activities Manager Resume Examples & Samples

Responsible for providing leadership to the Activities function of the resort. Create and manage an employee schedule to support both business and team member needs. Lead, guide, develop and support staff members. Enforce company policies, rules and regulations. Provide coaching to staff members when needed. Cover shifts or areas of operations when needed. Prepares department paperwork and documentation as required by company standards (40% time)
Ensure Compliance. Conduct inspections of all facilities and equipment to ensure proper working conditions. Coordinate all maintenance and repairs as needed. Ensure proper compliance with all company policies and procedures as directed by Standard Operating Procedures and Internal Accounting directives. ( 20 % time)
Prepare and understand financial statements. Monitor forecasts and budgets for the department. Order inventory as needed. Track and process inventory for the department. Prepare invoices for guests and third party groups. Ensure proper department financial and inventory control procedures are maintained. ( 20% time)
Assist the Manager with creating, planning and implementing guest activities for the Resort. Create and publish advertising material to support the Resort Activities. Assist in establishing related pricing for activities. Create and publish advertising material to support Resort Activities. Work with department associates and affiliate departments to ensure maximization of Guest Satisfaction Scores and minimum goal achievement. ( 10% time)
Attend all resort and company trainings and meetings. Complete required trainings based on company standards. Present department information at meetings as needed. (5% time)
Performs other duties as needed (5% time)
Must possess a high level of creativity and a customer service mind-set
Demonstrates a basic knowledge of professional principles, skills
Effectively uses fundamental concepts, practices and procedures of particular field of specialization
Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
Ability to drive large vehicles, shuttles, and/or vans
Proficiency in Microsoft Word, Excel, Outlook, and Mircros is required
Ability to learn new programs such as company reporting and associate timekeeping
2 years supervisory experience
3 years in customer service, recreation and administration/leadership

Activities Manager Resume Examples & Samples

Responsible for providing management to the Activities function of the resort. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. ( 30% time)
Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. (15% time)
Properly maintain administrative files and accurately complete payroll records for each team member. Attend and participate in resort, management and company meetings. Complete required training as required by company standards. (10% time)
Creativity skills and ability to adapt to changing environment required
Must be able to work independently with minimal supervision
Able to organize and facilitate group activities
Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
Proficiency in Microsoft Word and Excel is required
Additional ability to learn new programs such as company reporting and associate timekeeping
3 – 5 years of related experience required
3 – 5 years in leadership position required

Food & Beverage / Activities Manager Resume Examples & Samples

Responsible for providing management to the Activities function of the resort. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. ( 30% time)
Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. (15% time)
Properly maintain administrative files and accurately complete payroll records for each team member. Attend and participate in resort, management and company meetings. Complete required training as required by company standards. (10% time)
Creativity skills and ability to adapt to changing environment required
Ability to demonstrate good judgment when dealing with guests and staff members
Able to organize and facilitate group activities
Must possess a high level of creativity and a customer service mind-set
Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments
Successfully applies knowledge of fundamental concepts, practices and procedures, of particular area of specialization
Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
Create a positive work environment by maintaining the highest level of ethics, integrity, and safety consistent with applicable regulatory standards and Wyndham Vacation Ownership values
Facilitate positive employee image and effective guest relations by demonstrating attention to detail, congeniality, integrity and sound judgment
Proficiency in Microsoft Word and Excel is required
Additional ability to learn new programs such as company reporting and associate timekeeping
3 – 5 years of related experience required
3 – 5 years in leadership position required

Franchised Activities Manager Resume Examples & Samples

Organizational Capability -Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Talent Management -Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area

Assistant Resort Activities Manager Resume Examples & Samples

Experience creating purchase orders and managing inventory supplies is required
Hotel experience preferred
Previous experience and/or education in Recreation or Childcare is preferred
Event Planning and/or Hosting experience is a plus

Food & Beverage / Activities Manager Resume Examples & Samples

Responsible for the management of the daily operation of the Food & Beverage outlets at a property: Including staffing, inventory controls, compliance, guest services, finances and employee relations. Works actively with the team to ensure all training, guest services and food handling guidelines are met. Ensures the training and development of the staff members and leaders in the departments is up to date and completed. (35% time)
Strong leadership skills with ability to coach, mentor, train and develop staff
Working knowledge of property management systems

Activities Manager Resume Examples & Samples

Manage, coach, motivate and provide performance evaluations to your team of Activity Leaders
Plan, organize and oversee a variety of activities, social events, daytrips and multi-day excursions included on the activity program
Deliver daily team meetings; create and distribute daily “game plans” to your team
Manage finances to ensure activities remain within budget; manage activity stock and supplies
Manage all activity program logistics, including bus transportation, staff scheduling and troubleshooting
Coordinate all logistics for student arrivals and departures
Manage relationships with local suppliers and partners, including submitting payments and processing invoices
Lead a full day Activity Leader training prior to the student arrivals
Has management experience (1+ preferred)
Has experience working with young people and/or experience working with international students
Is enthusiastic, upbeat and a natural leader with high energy and an entrepreneurial spirit
Knowledge of the local area preferred

Activities Manager Resume Examples & Samples

Planning and promoting activities and excursions
Liaising with local suppliers and attractions
Coordinating timetables for all activity groups
Monitoring activity stock levels with regular stock takes
Collecting, recording and banking income
Activity Leader support including observations, feedback and development
Delivering regular leader briefings
Collating and reviewing activities paperwork
Welfare and discipline on activities and excursions

Activities Manager Resume Examples & Samples

Participates in, organises and implements social, cultural and sporting activities programme appropriate to students’ needs
Assists with registration of new students on arrival and organises arrival information and welcome tours
Produces weekly, monthly and quarterly activities programme in advance and makes this available to students
Accompanies activities & excursions as required – including regular evening & weekend work
Promotes school events and excursions and designs advertising posters, flyers etc
Responsible for overseeing health & safety of students during organised activities including the production of risk assessments
Actively promotes the school through social media channels, including Facebook, Instagram and Snapchat
Responsible for the finance of the department, including profit and loss, invoicing and stock control
Recruits and trains temporary activities staff and interns
Keeps accurate and up to date filing systems
Highly motivated, energetic, positive
Sociable, outgoing & confident personality
Organized and thorough, creative and resourceful, flexible approach at all times
Customer service minded and quality oriented
Ability to handle difficult situations with ease & remain calm & positive under pressure
A self-starter who is able and willing to take initiative and ownership of the role, working with minimal supervision
Excellent communication & people skills, warm and friendly professional attitude
Flexible attitude to work hours and creative problem solver – the job is fun and rewarding, but intense

Activities Manager Resume Examples & Samples

To have a thorough knowledge and understanding of Highgate Hotel policies, Rules and Codes of Conduct. To communicate and implement to the team while overseeing departments
To be knowledgeable in Guest Services, Activities and Public Areas procedures and expectations
To maximize revenues and occupancy percentages byadding value to the hotel amenities and resort fees
To have an understanding of weekly ranking on Trip Advisor. To communicate with the team the score and find ways of improving the Hotel’s position on the Trip Advisor list
To maintain high standards of the Pool Attendant associates work performance by continually monitoring, performing manager observation checklists, coaching and training. To update and maintain the policy and procedures manual. To review their work performance as scheduled by hotel procedures and submit evaluations for review
To interview, hire staff members, train, counsel and issue progressive disciplinary action to include terminating when needed
To document human resources related challenges and communicate directly to the Property Manager and Hotel Leadership Team as needed
To maintain high standards in exceptional customer service. To ensure positive guest relations through continuous contact with hotel guests and resolution of any problems in a timely manner. To perform all job duties of maximizing guest service while simultaneously maximizing company goals and objectives
To respond to the guest issues, complaints and comments either through emails or typed written letters in a timely manner as it relates to the Highgate SOP. To accept constructive feedback and work to improve any deficiencies based on the information provided. To make appropriate decisions and respond accordingly
To coordinate and post staff work schedules for proper coverage keeping very close attention to over time. Approve hours worked to submit for payroll on a weekly basis
Regularly direct the work of at least two or more full-time employees during a shift
Monitor payroll daily to address the work demand/ needs and have efficient payroll management
To hold scheduled meetings with each other and to maintain an open line of communication of all pertinent information
To monitor the shift changes to assure there is accurate communication between employees
To have a sense of awareness on cleanliness and orderliness of grounds and pool areas as well as common areas on a daily basis
To perform year and month end duties including reporting, month end reconciliations, and inventory of and order supplies, including uniforms and nametags
To attend scheduled management team meetings and all meetings related to Activities and Pool Attendants
To perform other duties as assigned by the Property Manager, Assistant General Manager and General Manager based on operational needs
To be conscientious of activities and pool supplies to keep competitive pricing
Keep inventory tracking and place orders based on the monthly budget
Responsible for receiving and invoice control on items ordered. Including completing Checkbook
To be knowledgeable of pool attendants responsibilities
Take action and implement new procedures based on the comments from the Associate Opinion Survey. Motivate the team to improve scores and achieve Highgate score goals
To know all property policies and adhere to all fire, safety and security procedures according to management and hotel policy
To comply with all Highgate hotel policies and standard operating procedures of the Rules and Codes of Conduct
Must be able to add, subtract, multiply and divide. Do algebraic calculations, percentages, etc
Must be able to stand and walk continuously throughout work shift
Answer and communicate information verbally and in writing
Ability to use and operate computer keyboards, registers, fax machine, copier, key machines and 10-digit calculator
Must be able to learn and properly use Highgate Applications, Opera and Microsoft Office Programs
Ability to sit for long period of time
Must be able to stoop and bend
Must have developed English skills to participate in discussions and read and write effectively
Ability to manage change effectively and to be flexible
Be able to project a professional manner at all times
Mentor employees to develop their careers and assist with growth within the Highgate Company
Provide a comprehensive succession plan for new hires to ensure proper training including testing including testing, role playing and reviewing ECS trainings
Train all Pool Attendants
Create and issue Evaluations to the team. Provide constructive criticism and come up with an action plan to address areas of improvement
Responsible to communicate guest satisfaction scores with the team, create action plans to increase scores and come up with ideas to motivate the team

Activities Manager Resume Examples & Samples

Plan, produce and organise a programme of social and cultural activities for junior students, to meet supervision and programme requirements
Create and manage appropriate rotas for Activity Leaders,
Work closely with the Centre Manager and DoS to ensure that all activity timetabling fits in with the overall weekly timetable
Ensure that all students with prepaid packs or activities have these included during their stay
Pre book coaches for week day and week end activities
Ensure that each destination has a detailed itinerary and information pack that Activity Leaders can work with, including a risk assessment
Ensure that all cultural/social events have an information sheet for Activity including for example, equipment required, timings, risk assessment, location where event takes place and other necessary information to allow the Leader to run the event with professionalism
Provide informative and accurate information on forthcoming activities to sales offices, including keeping the my.ef.com calendar up to date
Prepare and keep updated activities notice boards, ensuring accuracy, these should be checked at least once a week
Balance all activities money at the end of the day and keep accurate records of income and expenditure
Assist in the welcome and registration of new students and the preparation of welcome packs
Monitor all activities stock to ensure that it is kept in good repair and replaced if necessary
Assist with the provision of student welfare
Organise regular leaders meetings, with local staff and overseas Group Leaders, these should take place at least once a week
Run the course training day for Activity Leaders
Assist in the setting up the course centre, including training and the closing of the centre, to include compiling appropriate stock take

CC Program Activities Manager Resume Examples & Samples

Provides an environment that promotes and supports an active, healthy and independent lifestyle in accordance with the abilities of each individual resident
Plan, develop, organize, implement, evaluate and direct the activity programs of Continuing Care
Responsible for developing, administering and coordinating departmental policies and procedures and conducts on-going review of these policies
Seeks outside resources, as needed, through universities, community and professional networks. Provide oversight of outside groups which provide on-site educational and recreational programs
Educates staff and volunteers regarding resident’s abilities and limitations, psychosocial needs and therapeutic interventions during in-service training and staff meeting. Serve as a resource person and role model for others
Participates in CC Quality Improvement Process, operations team meetings, financial reviews and all other meetings as appropriate
Sincere interest and desire to work with Continuing Care residents
Possesses team player attitude
Ability to create resident preference based activity program
Qualified as an Activity Director or CTRS, in accordance with state regulations
Provides oversight for recruitment, orientation, training and supervision of all Program assistants and coordinators. Conducts weekly staff meetings
Ability to verbally communicate clearly and effectively
Good writing skills

Sb-activities Manager Resume Examples & Samples

Minimum 2 years in a position with an emphasis on customer service required
Previous supervisory skills required
Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC’s Service Excellence standards
Excellent communication skills – both oral and written are a necessity as well as a positive and polite telephone demeanor
Quick thinking and calm demeanor in difficult and stressful situations
Basic accounting and or financial background preferred
Provide, train and model exceptional Service Excellence to all coworkers, employees and guests
Supervising, evaluating and monitoring the staff including hiring and termination of staff, coaching, and training of staff
Address guest service requirements and issues in the Activities areas
Daily opening and closing of activities
Scheduling staff, making weekly and daily adjustments, and organizing the schedule for each area to ensure proper coverage for business levels
Compliance with daily audit procedures, ticket validation, scanning and waiver collection
Maintain daily, weekly, monthly and annual inspection logs, perform scheduled checks on critical parts and equipment, record and document all repairs and replacements, and ensure inspection certifications are up to date
Address any employee issues and document accordingly
Perform and schedule repairs with the all equipment, complete orders for necessary equipment and repair parts, and ensure proper inventory of spare parts are in stock and available to replace damaged and worn equipment with minimal interruption to guest service and loss of revenue
Manage queues and equipment throughput to provide the best guest experience and maximize revenue
Coordinate special events (where activities equipment is involved) with various departments
Communicate with Sign Shop on all requirements for signage and ensure proper posting of warnings, safe operating procedures, policies and business hours

Activities Manager Resume Examples & Samples

Monitor the compliance of cleanliness and safety policies and regulations within the recreation departments
Assist in all phases of recreation programs, cost control, and personnel
Research, develop, recommend and implement department products, programs and services
Assist in the recruitment, supervision and training of recreation staff
Maintain thorough and accurate records and complete all required departmental reporting
Develops and promote guest recreation packages and special membership promotions and packages
Manage inventory counts and implement inventory and purchasing controls for recreation products
Schedule routine maintenance and emergency maintenance on recreation equipment and facilities
Previous experience developing and managing a variety of recreation attractions for disabled, seniors, youth, and adults
Advanced knowledge in industry programs and practices
Previous recreation supervisory experience
One (1) to three (3) years previous leadership experience within the recreation industry
Industry certifications a plus

Activities Manager Resume Examples & Samples

High school diploma or GED; 3 years' experience in the recreation/health club operations or related professional area
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.CORE WORK ACTIVITIESManaging Activities Team
Ensures staff is trained on all brand standard operating procedures
Administers and ensures employee adherence to corporate and local SOPs
Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction)
Demonstrates knowledge and proficiency in all safety and emergency procedures
Demonstrates knowledge and proficiency in the brand's accident prevention policy
Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations
Fosters teamwork and communication among different departments.Developing, Coordinating, and Managing Property Events
Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest
Monitors and directs concierge, boats, Kids Klub, and guest experience
Creates, organizes and implements activities for all age ranges
Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information
Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom.Managing Departmental Budgets
Manages wages and controllable expenses within budgeted guidelines
Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s
Manages the department's budget in the areas of man hours and wages
Reads and comprehends operating statements and budget worksheets.Conducting Human Resources Activities
Provides constructive coaching and counseling to employees
Supports the development, training, and mentoring of employees
Demonstrates knowledge of how and when to impose deadlines and delegate tasks
Motivates and provides a work environment in which employees are productive
Listens and responds to employee's needs
Develops and manages hourly employees.Ensuring Exceptional Customer Service
Provides excellent customer service
Determines guest's needs, and strives to meet these needs
Handles guest problems and complaints effectively.MANAMGENT COMPETENCIES

Activities Manager Resume Examples & Samples

Coordinates the work of the activities department and staff
Organises and supervises training of activities staff
Organises and implements social, cultural and sporting activities programme appropriate to students’ needs and ages
Prepares and continuously improves risk assessments for all activities
Assists with registration of new students on arrival and organises ‘Welcome Pack&#8217
Prepares and maintains notice boards around the school with relevant information, posters and so on relating to social activities
Produces weekly activities programme and makes this available to students
Promotes school events and excursions in school, on Facebook and on myef.com and ensures they are always current and updated regularly
Manages and updates the school’s Facebook fan page daily, in a professional manner
Serves as first aid officer
Administers the ordering and selling of phone cards, stationery and EF merchandise
Responsible for petty cash for the school and ensuring accurate records are kept of these expenditures
Responsible for daily banking of takings and maintaining accurate records
Monitors stocks of student handbooks, binders, maps and student cards
Ensures that varied information is available to students for leisure time activities, such as tourist information for other destinations, what’s on guides, travel information and timetables. Ensures that information is clearly and neatly displayed and regularly updated
Participates in training programmes for visiting sales staff
To assist the School Director when required
Shares emergency on call duties with other school staff
Mentors designated group of students

Activities Manager Resume Examples & Samples

Recruit, hire, train, and develop summer staff and leaders for the Excursions and Medical Staff teams at Eagle Lake
Manage staff on Medical and Excursions teams
Maintain, develop and execute camp programs and activities
Revise and update activity schedules, coordinating logistical resources, and combing through program deconfliction
Plan, sell, coordinate, and aid in the execution of group visits and activities utilizing Eagle Lake Camps’ Overnight property and/or equipment
Maintain, purchase, and replace necessary equipment and supplies in the Eagle Lake Infirmary or at the Overnight property while maintaining responsible budgetary considerations and accountability
Engage with Eagle Lake customers in a professional and Christ-like manner in person or through calls or emails
Execute best practices in developing all of our summer staff and summer leaders year round, when possible
Ensure staff understanding and adherence to current rules and regulations, compliance with license, accreditation and legal requirements
Responsible to raise personal support and meet funding requirements (60% of total salary)
Demonstrates a sincere and mature walk with Jesus Christ
4 years’ experience children’s education/programming, program management/leadership
2 years’ experience in outdoor wilderness activity and programming
Instructor Certifications in Rock Climbing (Single Pitch), Ropes, Backpacking, Mountain Biking and other outdoor activities preferred
Must be able to work a flexible schedule as needed, especially during summer
Demonstrates skills in fund-raising and willingness to raise personal and corporate finances
Must be self-motivated and possess the ability to work with little supervision
Demonstrates ability to prioritize tasks and independently manage work flow of self and team based on appropriate needs and demands
Demonstrates ability to control, manage, and organize details
Demonstrates ability to problem solve quickly and efficiently
Excellent relational and communication skills
Passion for outdoor learning

Activities Manager Resume Examples & Samples

Responsible for providing management to the Activities function of multiple resorts. Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Rentals values. Command presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up for the team. Demonstrates understanding and application of management approaches for work direction, motivation, performance management and disciplinary action. This includes hiring and training associates to meet Wyndham standards and expectations. ( 40% time)
Responsible for creating, planning and implementing guest activity programs for the resort. Review, monitor and analyze guest satisfaction scores and online reviews regarding the resort and department. Continually assess program success and adjust accordingly. (30% time)
Demonstrates and applies broad knowledge of concepts, practices and procedures that follow QA (Quality Assurance), IA (Internal Accounting) and LP (Loss Prevention) expectations. Manage all department financials including forecasts, budgets and variance reports. Meet or exceed financial objectives for the Activities Department in regards to overall revenue and profit expectations. Be creative with marketing and pricing strategies to maximize profitability. Manage, track and document inventory in accordance to company policies. Purchase inventory and supplies as needed and to match budgeting and forecasting. Manage third-party contracts and process invoice payments. (15% time)

Activities Manager Resume Examples & Samples

Knowledge of Galaxy/Lightspeed and other Service Express software
Willingness to learn new computer programs
Self-motivated and energetic
Enjoys working in a very active environment
Team oriented with an energetic, friendly, cheerful, and active demeanor
Proven ability to coach develop mentor and recognize employees as required
Recognizing areas of opportunity for improvement and taking self-directed action to correct
Must be available to work flexible hours (able to work early mornings, weekends, holidays and evenings)
Must have good public relations skills and be able to think quickly on your feet
Ability to embrace, welcome and adapt to change very quickly
Strong organizational skills, time management, and a very good attention to detail are basic requirements for this position
Patience, nurturing, and understanding of guests is also critical
Must possess safe work habits with an awareness of safe work procedures
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
Writes clearly and informatively; Able to read and interpret written information
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
Prioritizes and plans work activities; Uses time efficiently
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Follows instructions, responds to management direction; Takes responsibility for own actions
Asks for and offers help when needed