Audio Visual Manager Resume Samples

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BD
B Doyle
Brooke
Doyle
486 Cole Coves
Houston
TX
+1 (555) 736 0305
486 Cole Coves
Houston
TX
Phone
p +1 (555) 736 0305
Experience Experience
03/2015 present
Boston, MA
Audio / Visual Collaboration Service Manager
Boston, MA
Audio / Visual Collaboration Service Manager
03/2015 present
Boston, MA
Audio / Visual Collaboration Service Manager
03/2015 present
  • Manage external service providers to deliver key elements of operations, service, and support
  • Manage service related problems across multiple teams including architecture, engineering, operations, service desk, and external service providers
  • Monitor service performance dashboards and identify breached agreements and its associated service
  • Manage escalations and service outages
  • Create and maintain innovation pipeline for the virtual desktop service tower
  • Assist managing all elements of the unit costs and TCO for these services and its underlying products
  • Manage and report on key metrics and SLA’s related to the service
11/2009 01/2015
Boston, MA
Audio / Visual Project Manager
Boston, MA
Audio / Visual Project Manager
11/2009 01/2015
Boston, MA
Audio / Visual Project Manager
11/2009 01/2015
  • Develops and manages the tasks within the overall work plan
  • Provides input into development of business cases and technology estimates
  • Manages financial estimates, forecasting, monitoring, and reporting for global programs and projects
  • Working knowledge of TelePresence Technology
  • Working knowledge of Audio / Visual Technology
  • Manages a portfolio of AN projects from design, build, through implementation and operational turn-over, with high levels of complexity
  • Project Management
03/2005 09/2009
Detroit, MI
Audio Visual Manager
Detroit, MI
Audio Visual Manager
03/2005 09/2009
Detroit, MI
Audio Visual Manager
03/2005 09/2009
  • Ensures all equipment is meeting ready to include setting up all AV equipment each day for scheduled meetings/events ensuring equipment is functioning properly
  • Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests
  • Attend continuing education classes during the year in order to stay up to date on the latest AV technologies
  • Responsible for the development, training, and mentoring of team members in a constructive manner
  • Conducts training regarding proper usage and operation of AV equipment
  • Supervise and coordinate the set-up and breakdown of all meeting room/function space for business meetings and catering events
  • Responds to any request for changes or additions in AV equipment immediately; notifies Conference Planning Manager for proper execution of accurate billing
Education Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
University of Illinois at Chicago
Bachelor’s Degree in Related Field
Skills Skills
  • Excellent professional-level interaction with employees, project teams, customers, and IT colleagues
  • Knowledge of profit and loss management
  • Knowledge of Audio DSP devices and ability to configure and integrate into control systems
  • Ability to manage contractors to meet project and event deadlines
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
  • Strong computer skills to include: Word, Excel, PowerPoint, Office and Outlook
  • Excellent communication skills, both written and verbal
  • Knowledge and management experience in an audio visual, theatrical, industrial, hotel or entertainment environment; including,
  • Full knowledge of the entire AV systems package, including projectors, screens, displays, wiring, cabling, computer controls, rack-building
  • Life insurance and disability benefits
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1

Audio Visual Manager Resume Examples & Samples

  • Manages staff and operations of audio-visual and multimedia services department and equipment
  • Has responsibility for ordering, procurement, receipt, inventory, maintenance delivery, distribution and expert troubleshooting of all audio-visual and multimedia equipment and related materials
  • Schedules assigns and prioritizes workloads and sets appropriate deadlines
  • Ensures audio visual equipment is fully operational
  • Develops Standard Operating Procedure policies and procedures for audio visual equipment usage and ensures compliance with said rules
  • Conducts training regarding proper usage and operation of AV equipment
  • Breaks-down, removes, and secures equipment
2

Audio Visual Manager Resume Examples & Samples

  • Implements and sustains all applicable ARAMARK standards within the conference services department as it relates to audio visual services
  • Read and understand operational manuals of all audio visual equipment in-house
  • Responsible for all aspects of the audio visual department and AV technicians
  • Provide recommendations to the client on equipment enhancements and capital projects based on current industry trends and new technology available
  • Assist the General Manager & client in establishing the AV department’s long range goals and plans that are realistic, attainable and consistent with the client and ARAMARK operational and financial objectives. Long range planning to included system upgrade recommendations, replacements, preventive maintenance and repairs
  • Responsible for the scheduling of AV Technicians as required by the center’s schedule of meetings and events
  • Responsible for all room sets as communicated by the planning department
  • Required to manage to client guidelines and expectations for capital, supply and operational budgets
  • Responsible for safe, complete, and timely recovery of all equipment
  • Responsible for the maintaining of AV equipment and storage areas
  • Maintains preventive maintenance schedules for all AV equipment. Contacts service representatives in the event repairs cannot be done in-house and maintain accurate record of equipment failures
  • Responsible for ordering any client requested AV equipment the conference center does not currently own/operate
  • Maintains relationships with local audio visuals rental companies in order to establish preferred pricing and receive consistent quality service
  • Conducts monthly inventories of audio visual equipment. Delivers inventory to General Manager and Conference Planning Manager
  • Works closely with Conference Planning Manager to ensure all AV requirements are present for meetings/events
  • Direct responsibility for AV Technicians and the day to day set up of audio visual services as specified per banquet event order forms
  • Attendance at weekly banquet event order form meetings required. Attendance for other meetings as requested by General Manager required
  • Attend continuing education classes during the year in order to stay up to date on the latest AV technologies
  • Maintains accurate record of usage of equipment by guests and conveys that information back to the conference-planning managers for accurate invoicing and/or chargeback’s
  • Responsible for the development, training, and mentoring of team members in a constructive manner
  • Responsible for the annual performance review of all AV Technicians
  • Presents ideas, expectations and information in a concise, well organized manner
  • Ensures all equipment is meeting ready to include setting up all AV equipment each day for scheduled meetings/events ensuring equipment is functioning properly
  • Responds to any request for changes or additions in AV equipment immediately; notifies Conference Planning Manager for proper execution of accurate billing
  • Greets each instructor or presenter answering any questions they may have on how to operate their AV equipment
  • Responds to any problems with AV equipment and resolves issues as quickly and efficiently as possible
  • Responsible for the annual basic training on all AV equipment, and any newly purchased equipment, for all ARAMARK conference service staff
  • Performs all other duties as assigned by General Manager
3

Audio Visual / IT Manager Resume Examples & Samples

  • Must possess strong communication and interpersonal skills and work well independently and as part of a team
  • Strong time management and multitasking abilities required. Working knowledge of computers in a networked environment, basic telecommunication, troubleshooting, videoconferencing, audio reinforcement and video projection systems are preferred
  • Must be proficient in MS Office Applications
4

Audio Visual & Technology Project Manager Resume Examples & Samples

  • Some MEP knowledge preferred
  • Understanding of Corporate Real Estate and Lease Transactions
  • CTS certification plus (CTS I preferred)
  • Crestron product and programming knowledge is a plus
5

Audio Visual Stage Manager Resume Examples & Samples

  • Lead with technical team in the hiring, training, and management of student stage crew and stage managers
  • Develop training materials for event supervisors and crew
  • Coordinate multiple events simultaneously
  • Maintain the safety, integrity and operate any video and projection equipment in venues
  • Knowledge of emergency procedures and maintains a calm demeanor in stressful and crisis situations
  • Ability to communicate tactfully with department leads, coworkers and staff to resolve problems and negotiate resolutions
  • Oversee the maintenance of stage equipment such as steeldeck, acoustical shell, and fly system
  • Ensure employee meal periods and rest breaks are taken in accordance with California State Law and University Policy
  • Submit shift reports, and maintain integrity of shift reporting procedures
6

Manager, Audio / Visual Resume Examples & Samples

  • Establishes quantitative requirements and specifications based on interpreting creative intent for audio and video systems
  • Produces scopes of work and manages progress from design through installation
  • Reviews designs and documentation from vendors ensuring compliance with contractual requirements and specifications
  • Organizes, leads and participates in multi-system control specifications
  • Leads production reviews at vendor locations ensuring product quality, specification conformance, and schedule accuracy
  • Supervises installation, test and adjustment of A/V systems to ensure compliance with contract specifications
  • Oversees contractor’s mock-up or prototype efforts to ensure results reflect the final installed system
  • 0-1 Year: Previous experience with turnkey projects, specifically within the entertainment/theme park industry is preferred
  • 3-5 Years: Relevant project management experience is required
  • 5-7 Years: Relevant combined audio/video design and development experience is required; or equivalent combination of education and experience
7

Audio Visual Technical Services Manager Resume Examples & Samples

  • Operations including rigging, striking and operation of AV equipment for clients whilst maintaining a professional image
  • Manage a 56 seat private screening room for conferences and screenings. This includes digital projection with DCP capabilities
  • Look after and assist the events team in managing the on-site meeting rooms with built in AV
  • Supervise additional rig/derig/operational crew, inventory and maintenance of in-house equipment
  • Keep accounts of hired equipment and stock levels
  • Provide outstanding customer service to clients by establishing excellent working relationships with venue staff, client representatives and company team members
  • Build and maintain client relationships
  • Working with a partnered hire company for any additional equipment or crew
8

Audio Visual Assistant Manager Resume Examples & Samples

  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions
  • Uphold the YMCA of the Rockies Mission, policies, and programs
  • Must possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
  • Support the Association safety program. Promote safe work practices and a safe environment for guests, members, and staff
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse environment
  • Must meet acceptable criminal background check standards
  • Must possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles
  • Superior knowledge of audio visual technology and/or electronics is required
  • Must prioritize work and work assignments
  • Must possess excellent guest service skills
  • Excellent attention to detail and organization skills necessary to meet the individual AV needs of a conference
  • Superior interpersonal skills and a degree of discretion are required to work with group leaders and groups whose topics may be at times controversial r of a delicate nature
  • Must be able to lift 60 pounds up to 100 feet, and lift 50 pounds above head
  • Oversee audio visual equipment: keeping inventory, operating: repairing, troubleshooting, programming, and testing
  • Work with guests to meet a variety of needs and solve problems efficiently
  • Deliver, set up, and take down AV equipment for concerts and conferences and provide technical support as required
  • Serve as Front of House Engineer and event technician, including all components of live sound reinforcement: EQ, house mix, foldback mix, sound check, and live performance
  • Manage or assist with special AV projects as needed
  • Assist in training and supervising of Audio Visual Technicians
  • Maintain and update CAD database for all meeting room diagrams
  • Work with the Conference Setup and Services department when not occupied by obligations to groups and when not working on other various AV projects
  • Keep the YMCA of the Rockies AV facilities in a clean and operating order
  • All other duties as assigned, which may include assisting other department such as Housekeeping, or Food Service
9

Audio Visual Project Manager Resume Examples & Samples

  • Provide global project management for
  • Delivery of streams to all online platforms globally
  • Provisioning and delivering network at the show space for Burberry staff, guest wifi and various streams
  • Handle any other technical elements as they are briefed into the team for the show
  • All IT/AV projects on AV roadmap
  • Adhere to Burberry’s IT project management process and ensure all relevant tools are used (Workfront etc)
  • Provide all relevant reporting to the PMO/Office of the CIO as required
  • Ability to work with peers in the AV Technical Services team and wider business teams such as Marketing, CMD and production teams
  • 3rd party AV manufacturers and partners management experience
  • Manage project budgets, ensuring no overspend
10

Audio / Visual Collaboration Service Manager Resume Examples & Samples

  • Communication and coordination with key stakeholders
  • Develop standard service and product offerings to be utilized by the lines of business and build their solutions
  • Propose performance levels for new solutions and platforms. Review and verify solution requirements with Service Owner and Head of End User Services
  • Incorporate both SunTrust and industry wide controls (BCM & Risk) into the service set
  • Responsible party for service specific risk acceptance and risk remediation owner
  • Monitor service performance dashboards and identify breached agreements and its associated service
  • Assist in the socializing of the product roadmaps with lines of business, Product Engineering, and other stakeholders
  • Assist managing all elements of the unit costs and TCO for these services and its underlying products
  • Assist in the preparation and justification of business cases for investments into platform refresh, upgrades or new capabilities
  • Help drive and innovation agenda to challenge current cost structure or add high value capabilities in the products
  • Help drive programs to increase the level of automation and self-service capabilities in the products
  • Manage external service providers to deliver key elements of operations, service, and support
  • Collaborate with key infrastructure teams to build and maintain the service roadmap
  • Manage service related problems across multiple teams including architecture, engineering, operations, service desk, and external service providers
  • Lead complex projects and major transformation initiatives in the virtual desktop space
  • Manage and report on key metrics and SLA’s related to the service
  • Manage escalations and service outages
  • Create and maintain innovation pipeline for the virtual desktop service tower
11

Senior Manager Design & Development for Audio Visual Technology Resume Examples & Samples

  • Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in computer science, MIS, or a related field; OR appropriate combination of education and experience
  • Ability to establish and maintain respectful and effective relationships with management, co-workers and customers
  • Successful completion of a full course of study in an accredited college or university leading to a master's or higher degree in Computer Science or a related field; OR appropriate combination of education and experience
  • Seven or more years of experience working with AV systems
12

Audio Visual Manager Resume Examples & Samples

  • Manages the day-to-day operations of the department
  • Ensures proper staffing of department within budgeted guidelines
  • Assists and directs Conference Planners with the creation of any technology enhancements
  • Maintains all “built-in” and portable technology equipment. Ensures they are clean and in working condition
  • Works with outside vendors to rent any additional technology equipment needed or arranges for freelance technicians or services
  • Coordinates the set-up, testing, and repair of audio/visual equipment. Troubleshoots audio/visual problems
  • Reviews client audio / visual requirements. Provides the equipment and assistance at the time and place requested
  • Double checks equipment as it is set up to ensure that it is properly connected and fully operational
  • Reviews operation of equipment with client and ensures their comfort in its operation and use
  • Liaises with Information Technology staff to communicate information and resolve audio / visual issues
  • Coordinates and carries out videoconference duties
  • Researches and collaborates on equipment purchases
  • Maintains a regular inventory of Audio Visual equipment and supplies
  • Supervise and coordinate the set-up and breakdown of all meeting room/function space for business meetings and catering events
  • Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests
  • Must be able to work weekends and holidays and work a varied schedule that includes days and evenings
  • Pleasant, outgoing personality
  • Should possess computer proficiency, including, but not limited to Microsoft Word, Excel, Outlook
13

Audio Visual Services Manager Resume Examples & Samples

  • Supervises overall operation and activities of AVS to meet the information needs of customers
  • Recommends and formulates policies which govern the management of the AVS
  • Responsible for assessing, developing, implementing, monitoring, and evaluating AV technology to improve the quality of AV services
  • Determines staffing needs as evidenced by budgetary analysis and/or department indicators on an ongoing basis, providing an appropriate number, mix and selection of competent staff
  • Promotes open and effective lines of communication within the department and with other Fairview departments
  • 3 years experience in audio-visual department process management or video production, editing, and scriptwriting/storyboarding
  • 5 years experience in audio-visual department management or video production, editing, and scriptwriting/storyboarding
14

Audio Visual Manager Resume Examples & Samples

  • Be familiar with all services and features to respond to guest inquiries accurately
  • Manage an efficient and profitable AV operation
  • Focus on revenue maximization & cost control, in accordance with company standard operating procedures
  • Manage and proactively execute the company sales process through advanced client contact
  • Improve and leverage the location and property's market position and share
  • Provide outstanding customer service to clients by establishing excellent working relationships with managers, team members, event Services and all vendors
  • Maintain a positive employee relations environment for all AV team members
  • Lead by example in portraying a polished, professional image according to the guidelines, address employee concerns, maintain adequate staffing levels, and facilitate team development
  • Five years of experience as a Supervisor, preferably in a similar position
  • Fluency in English both verbal and non-verbal
  • Ability to perform job functions with attention to detail, speed and accuracy
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Certification of previous training in computers
  • Previous guest relations training
  • M-F, 7:30am-5:00pm, weekends and evenings based on business levels
15

Audio Visual Manager Resume Examples & Samples

  • Career related certifications includes: CTS, CTS-D, Cisco CCNA, Crestron DMC-E or DMC-D. AutoCAD cert will put you in the front of the line!
  • Full knowledge of the entire AV systems package, including projectors, screens, displays, wiring, cabling, computer controls, rack-building
  • Must have experience with Audio DSP programming and supporting live events in a corporate environment
  • Solid hands-on experience in Commercial Audio Visual installations is a huge plus (with knowledge of input and outputs of each device for installation purposes)
  • High School Diploma is required
  • At least 2+ years of audio visual experience
16

Audio / Visual Service Delivery Manager Resume Examples & Samples

  • Bachelor of Science degree (appropriate combination of education and experience will be considered in lieu of the degree)
  • Minimum ten years of experience in an IT related role
  • Minimum five years management or IT lead
  • Must be able to communicate effectively and have the ability to multi-task
  • Minimum two year financial budgeting experience
  • Must be able to work onsite at the Mission Systems main campus in Baltimore with frequent travel to Virginia and occasional travel to other Mission System sites
17

Audio Visual Project Manager Resume Examples & Samples

  • Works closely with leadership, internal and external colleagues, and community residents to further develop and implement strategic plans
  • Identifies, solicits, and cultivates community partnerships and collaborations to assist in the development and growth of the program. Develops the metrics to identify and measure the success of the program. Responsible for measurements of grant success and related evaluation
  • Assists in identifying and evaluating potential future funding sources, and contributes to the submission of grants and contracts supporting the program, including the annual submission and writing of all content areas and budgetary sections of grant applications. Develops and manages the program’s operating budget
  • Develops the administrative infrastructure of the program. Manages human resource and administrative functions of the program, including staffing and hiring, supervision, performance development, counseling and discipline, if warranted. Oversees and manages information systems, facilities, and space needs
  • Investigates, identifies, implements, and oversees the maintenance of systems to gather, track, and report information to support the initiatives of the program. Tracks all program activities and regularly informs leadership of progress on each initiative. Recommends structural or programmatic adjustments, changes or additions based on full knowledge of missions, goals, and objectives
  • Initiates, designs, and manages the compilation of program communications; identifying outreach potential, and promoting philanthropic and collaborative support of the program. Contributes to the development and assists in the management of content on the program’s website and monitors all changes and additions to the editorial content
18

Audio Visual Manager Resume Examples & Samples

  • Minimum of three (3) years' experience in audio visual management for a high volume operation, hotel experience preferred
  • Knowledge and management experience in an audio visual, theatrical, industrial, hotel or entertainment environment; including,
  • Knowledge of profit and loss management
  • Demonstrated sales experience and live-event experience
  • Thorough operating knowledge of all basic and specialized audio-equipment to include audio, video, staging, lighting, house and concert sound systems, computer-video presentation, telephony and internet
  • Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills
  • Must be flexible in schedule
  • Managing all employees in the Audio Visual Department. Responsible for the overall direction, coordination, and evaluation of this unit
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
  • Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
19

Production Manager Audio / Visual Resume Examples & Samples

  • 3+ years’ experience in a managerial capacity in venue operations and/or Live Event/TV production
  • Technical proficiency in the areas of Stage Lighting, Sound, Rigging, Video, Scenic Set up
  • Team player with a collaborative approach
  • Ability to effectively manage production workflow as well as a live control room production environment
  • Strong organizational skills, time management skills and attention to detail
20

Manager, Audio Visual Integrations Resume Examples & Samples

  • Strong transformational leader that maximizes the teams skill set and performance by establishing and managing to strategic goals and objectives
  • Proven experience working cross-functionally within a corporate environment to champion ideas and drive change
  • Strong confidence and comfort level with senior management, business acumen and a positive, service-oriented client centric attitude
  • Proven ability in driving and implementing strategic technology solutions in support of critical business functions
  • Demonstrates ability to motivate and inspire a diverse group of individuals
  • Demonstrates a positive mindset, high level of integrity, and a keen awareness of continuous-improvement
  • Virtual Team Management with some travel and on-call required
  • 6+ years in advanced knowledge of Audio Visual and videoconferencing operations and infrastructure with a solid understanding of network protocols
  • Experience with all aspects of a unified communications architecture including VoIP, email, web and audio conferencing, and collaboration tools. Specific tools include but not limited to Office 365, MS Exchange, Skype for Business, Polycom and Mobility integration
  • Experience with Polycom, Bridge/MCU or RMX systems
21

Audio / Visual Project Manager Resume Examples & Samples

  • Working knowledge of Audio / Visual Technology
  • Working knowledge of TelePresence Technology
  • Manages multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity
  • Manages the end-to-end delivery strategy including the collection and translation of business requirements into program and project plans, and technical execution approach for programs and projects
  • Rigorously manages scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
  • Plans and coordinates project deliverables across multiple service providers in