Travel Support Job Description

Travel Support Job Description

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Travel support provides writing, proofreading and editing support of travel brochures, travel emails, and travel web and newsletter content.

Travel Support Duties & Responsibilities

To write an effective travel support job description, begin by listing detailed duties, responsibilities and expectations. We have included travel support job description templates that you can modify and use.

Sample responsibilities for this position include:

Processing hotel and car rental bill backs and dealing with account corrections and queries
Issuing rail tickets - both UK rail and Eurostar
Undertaking reconciliation of client statements invoicing and airline refunds
Keeping up to date with changes in the industry and that of our clients needs and policies
Effectively liaising, communicating and directing departments regarding updates to system changes and/ or administration changes
Assisting departmental management with adhoc projects / works as and when necessary, undertaking additional reasonable duties / responsibilities as requested
Participating in projects in a structured informative manner ensuring full transparency to the audiences and providing regular updates to the stakeholders
Have a constant communication with your Product Group Lead and if possible with your Global Product Group Lead
Receive client inquiries via Web Portal regarding product functionality or problems
Receive client inquiries via all access channels (Clarity, Email, Phone) regarding product functionality or problems

Travel Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Support

List any licenses or certifications required by the position: DTS, CPR, VCP, CCNA, ITIL, IATA

Education for Travel Support

Typically a job would require a certain level of education.

Employers hiring for the travel support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Education, Technical, Accounting, Graduate, Marketing, Management, Health, Retail Management, Associates

Skills for Travel Support

Desired skills for travel support include:

Internet Explorer
Visa issuance procedures and requirements
E2 Travel Solutions
GDS systems
Arkansas State travel regulations
DOT
Galileo
Generally accepted Travel procedures and Arkansas travel regulations
IATAN
Internet

Desired experience for travel support includes:

Intermediate knowledge of Checkpoint Media and Disk Encryption
Years of troubleshooting software/hardware issues
Years in a role interfacing with customers
Bachelor degree in an IT / technical field or equivalent experience
Minimum 1-2 years of experience in the Travel industry working with or for a Travel Management Company, Global Distribution Systems / Travel reservations, Online Booking Tool or Airline booking or similar
Ability to work under pressure in a fast moving environment under minimal supervision

Travel Support Examples

1

Travel Support Job Description

Job Description Example
Our innovative and growing company is hiring for a travel support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for travel support
  • Organize break/fix analysis for individual and recurring support issues
  • Oversee and perform queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs
  • Coordinate and provide the training and communications materials for new and enhanced services
  • Ensure work is compliant with applicable guidelines and regulations
  • Provide day-to-day Travel Studio application support for allocated Trains and Cruises products
  • Ensure support tickets are actioned and provide weekly updates
  • Undertake Travel Studio application testing for system enhancements and regression testing of existing functionality
  • Assist departments in identifying solution and potential developments
  • Review of Business Requirement and Functional Specification documents
  • Identify the priority of IT support and projects requests that impact the system
Qualifications for travel support
  • Coaching and training experience is a plus
  • Fluency in French or German would be a distinct advantage
  • University Degree in University degree in Engineering, or related field, or equivalent work
  • Work with department heads to identify and provide new/existing system developments
  • Work with department heads to provide appropriate system training and supporting training documents
  • Provide support to the Tour Operations Executive with producing and sending operational reports, loading of products, pricing and inventory, daily bookings of Tours products and in the management of allocations
2

Travel Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of travel support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for travel support
  • Receive client inquiries primarily via a CRM tool, regarding product functionality or problems
  • Audit Production Personnel expense reports
  • Interact with internal and external customers in matters of problem resolution
  • Provide customer service for expense report related issues and questions
  • Promote and enforce T&E policy understanding and adherence
  • Contribute to special projects for Management
  • Provide administrative and analytical support to Management
  • Provide assistance and administrative support in the area of international business travel assignments worldwide
  • Check and assess liabilities in the immigration, social security and tax areas
  • Provide information to business travelers
Qualifications for travel support
  • In depth knowledge of Windows Server 2003 and newer Operating systems
  • Minimum 3 years of experience in a high volume, fast paced, data-entry and customer service driven environment
  • Concur® Expense System knowledge
  • Playbook and/or NCS knowledge (internal propertiary systems)
  • Initiate and process necessary requirements work visa, work permit, social security certificates, tax service orders
  • Administer internal company travel tool
3

Travel Support Job Description

Job Description Example
Our innovative and growing company is hiring for a travel support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel support
  • Maintain data (correct data-entry, completeness and accuracy)
  • Assist travelers in resolving automated travel system (i.e., Defense Travel System) and other travel-related issues
  • Conduct organizational maintenance to ensure routing lists are accurately configured in automated travel system (i.e., Defense Travel System)
  • Identify delinquent Government Travel Charge Card (GTCC) account holders in order to coordinate corrective action
  • Use automated travel system (i.e., Defense Travel System) to maintain profiles and required elements
  • Transfer newly joined command personnel into the unit's hierarchy to ensure the system reflects current personnel and their status
  • To handle telephone calls relating to post booking operations such as changing a booking, making payments and other general enquiries
  • Responding to reservations emails
  • Preparing and distributing tickets for our journeys and packages, and generally supporting the ticketing process
  • Administrating gift certificates
Qualifications for travel support
  • Flexibility to work during some holidays and some weekends based on business need
  • Knowledge in troubleshooting software/hardware issues
  • Understand formats and GDS commands, the difference between air, car and hotel functionality in the GDS
  • Recent experience with administering an online booking tool
  • Bachelor’s or Associates degree in a technical field or equivalent experience
  • Advanced English(Business writing a plus)
4

Travel Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for travel support
  • Acting as a back-up to reservations calls for the UK day trains
  • Sending and confirming third party reservation requests
  • Assist with departmental reporting
  • Assist with departmental quality control
  • Assists with preparation of travel authorizations in accordance with the Federal Travel Regulations and in the E2 Solutions travel system
  • Serves as an assistant liaison to ICI/CCV personnel on all matters pertaining to transportation policy
  • Assists with in and out-processing procedures for new hire and departing employees to include
  • Serves as the liaison to ICI/CCV personnel on all matters pertaining to transportation policy
  • Conduct in and out-processing procedures for new hire and departing employees to include
  • Day to day system administration of existing customers using client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the company's “Trouble Ticket System”
Qualifications for travel support
  • 6 + years’ experience in a healthcare billing/front desk/customer service role with at least 1-2 years’ experience in billing/FDC/customer service within an Interventional Radiology practice without a Bachelor’s degree
  • Strong PC skills, including Word, Excel, PowerPoint and SAP with PhonePro, Imagine, NextGen experience a plus
  • Able to adapt quickly to change and implement appropriate processes and systems
  • Ability to manage high volumes of phone calls and emails on a daily basis
  • Strong attention to detail & time management skills
  • Ability to manage multiple projects and situations simultaneously
5

Travel Support Job Description

Job Description Example
Our growing company is looking for a travel support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel support
  • Notify key personnel about planned visits to their offices, including details about arrival time, plans and user requirements
  • Ensure connectivity to external service providers
  • Provide administrative support of installed systems/networks
  • Validate accreditations at a level consistent with AF DAA and DoD requirements for all base networks, enclaves, and systems and provide situational awareness
  • Identify missing or incomplete documentation which could prevent a complete assessment of base networks, enclaves, and systems security posture
  • Provide updated Cyber Security Posture Score Card with concern indicators for all assessment areas and Risk Assessment report with risk indicators for all assessed risk areas using DISA CCRI Scoring and Risk Assessment tools
  • Provide guidance, mitigation recommendations, and familiarization to personnel on base networks, enclaves, and systems security posture
  • Provide reach back capability when MOB/GSU contractor requests additional support or expertise
  • Provide in-brief, daily SITREP, daily/final out-brief, and trip report in order to document a robust cyber maturity depiction which can then be acted upon and remediated by base personnel
  • Provide surge support required to respond to emergent situations prioritized by ACC/A6
Qualifications for travel support
  • Knowledge of foreign language beneficial
  • Undergraduate degree and 0-1 years administrative and/or travel experience
  • Minimum of 5+ years of operational and support experience in an ecommerce, digital media/advertising, or travel environment
  • You are an analytical thinker, motivated by problem-solving and creating solutions for partners/advertisers
  • You have experience effectively coaching, mentoring and/or leading a team and developing individuals across region(s)
  • You are able to collaborate successfully in a fast-paced team environment

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