Travel Counselor Job Description

Travel Counselor Job Description

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Travel counselor provides assistance to Head of Travel Unit on the monitoring HQ Travel agency contract, including the Online Booking Tool.

Travel Counselor Duties & Responsibilities

To write an effective travel counselor job description, begin by listing detailed duties, responsibilities and expectations. We have included travel counselor job description templates that you can modify and use.

Sample responsibilities for this position include:

Completes after call work, finalising the traveller’s itinerary and providing MIS details
Finding best possible solutions for a customer in emergency/unexpected situations (weather conditions, industry actions )
Manage travel requests by phone and email
Reconfirmation of travel itineraries with travel coordinator prior to travel
Proactively monitor for specific seat requests
Request and reconfirm special meals where offered by the airlines
Meet and Greet Service for Talent
Work with hotel vendors on all requests for special services as required by Talent contract
Provide assistance with traveling with multiple luggage and/or production equipment
Manage sensitive and confidential private data for each Talent traveler

Travel Counselor Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Travel Counselor

Typically a job would require a certain level of education.

Employers hiring for the travel counselor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Travel & Tourism, Graduate, Tourism, Technical, Hospitality, English, Communication, Faculty, Counselor Education, Supply Chain Management

Skills for Travel Counselor

Desired skills for travel counselor include:

Ticketing procedures
Corporate travel economics and travel technology/tools will be an added advantage
Cost effective and routing options
Interface with GDS and the online booking environment
Travel online booking tools
Domestic international itineraries
World geography
Avaya phone system
Moxie
Routing

Desired experience for travel counselor includes:

Willingness to learn and strong understanding that learning never ends is a must
Takes initiative to prevent Customer Service issues and makes logical informed
Understanding and expertise in international travel requirements, visas, passports and immunization requirements
French, German, Spanish, Italian - additional asset
Global Reservations System knowledge - additional asset
Preferred experience in the hospitality industry and/or a call center environment

Travel Counselor Examples

1

Travel Counselor Job Description

Job Description Example
Our growing company is looking to fill the role of travel counselor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel counselor
  • Pro active manage travel problems, complaints or refunds
  • Assist with billing and T&E reconciliations and Direct Billing as needed
  • Use available sources such as news agencies, to stay informed of current international affairs
  • Understanding and expertise in international travel requirements, visas and passports
  • Creates travel arrangements for worldwide destinations including Mexico, Caribbean, Europe, Asia, Pacific, and South America
  • Maintains relationships with current clients through direct marketing
  • Incumbent should have good knowledge of domestic international Visa requests
  • Confirm travel itinerary request by email/fax within the stipulated Service Level Agreement
  • Handle global travel requests from Sony Music employees
  • Follow-up communications with card members (email, outbound call) to complete reservation, notify of schedule changes
Qualifications for travel counselor
  • Basic understanding in international travel requirements and destination knowledge a plus
  • Preferred understanding of international travel requirements
  • Able to work rotation on Saturdays
  • At least 1 year tenure in current role with CWT, ME on the most recent appraisal, and no corrective action or enrolled to PIP in the past 12 months (for internal applicants)
  • Ability to provide 1st level of support for customer service and technical issues
  • Verbal and written communication since scope is both calls and emails
2

Travel Counselor Job Description

Job Description Example
Our innovative and growing company is hiring for a travel counselor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel counselor
  • Fluent English and Czech languages are required
  • He/she will ensure the customers-needs and special deals between clients & suppliers, acting according to American Express GBT processes and providing assistance around travel
  • Acting according to GBT processes, offering our preferred suppliers
  • Observing standards/guidelines
  • Required skill /Qualifications
  • Abiliity to take on new tasks and multi-task
  • Manage the air, hotel and ground accommodations for Health Care Providers based on client specifications and guidelines
  • Provide VIP level of service for complex land and air requests
  • Service Healthcare Provider calls to guide them on program-related questions
  • Communicate travel itineraries, fare rules/regulations, confirmation numbers, cancellation policies, code shares, upgrades, seating confirmation, and industry updates
Qualifications for travel counselor
  • Minimum educational qualification required as Graduate
  • Minimum 2 years of relevant experience in Visa Handling preferably in Travel industry
  • Excellent all round knowledge of airline fares Iata Fares, Nett Fares, Corporate fares etc, re –issues
  • Availability to work fulltime including Saturday & Sunday (one every Four wekends), and week days from 11am to 8pm
  • Sabre Proficiency
  • You are service minded and good at communicating with the customers•You enjoy working in a fast pace and have a flexible attitude
3

Travel Counselor Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel counselor
  • Have the ability to process reissues on an individual basis
  • First level online support for the client’s online booking tool including navigation assistance
  • Ensure that targets are met for the Global TSF, hotel attachment and Transactions
  • Provide travel services to travelers and their traveler assistants
  • Be the point of contact to our client and take care of their travel requests by phone or e-mail
  • Advise and inform the client on our services (on- and offline) by offering itinerary proposals and price comparisons
  • Manage the reservation and ticketing process
  • Ensure the customer experience is positive for every single query
  • Excellent teamwork and time management skills
  • Thorough knowledge of air reservations and ticketing, rail, car and hotel reservations with Amadeus, Galileo or Sabren (necessary requirement)
Qualifications for travel counselor
  • Those who are more experienced will be considered as a Senior Travel Consultant
  • 5-7 years experience in the travel industry in a similar position, experience working with VIP clientele preferred
  • Must be able to work onsite in Naperville, Chicago
  • Generate sales report on Group Air and provide regular project updates on Group air proposals
  • Minimum of 1 year experience in a customer service related field
  • Should be comfortable in working 24*7 shifts
4

Travel Counselor Job Description

Job Description Example
Our company is growing rapidly and is looking for a travel counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel counselor
  • Exercise tact and strong initiative, good organization and prioritization of tasks, and detailed follow through with day to day travel operations and projects
  • Help resolve billing discrepancies promptly as needed
  • Build and update Traveler Profiles in computer system
  • Keep current with changing technology on Apollo and Concur
  • Attend training classes as necessary
  • Have a working familiarity with Ferguson’s Corporate Travel Policy and work to insure travelers comply with its guidelines
  • Be available to assist in other projects as assigned
  • Handle any specific needs travelers may have, always striving for optimum client satisfaction
  • Maintain good rapport with travel service vendors
  • Work effectively and with a pleasant attitude amidst a competitive and rapidly changing corporate environment
Qualifications for travel counselor
  • Understanding and expertise in international travel requirements
  • This position is located in the Pacific Time Zone
  • Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest
  • Reliability and integrity driven
  • Robust multi tasking skills
  • Travel booking experience and knowledge of GDS, Apollo, or Worldspan will give you a head start
5

Travel Counselor Job Description

Job Description Example
Our growing company is looking to fill the role of travel counselor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel counselor
  • Handle corporate clients with their travel requirements like reservation/ticketing/fares and visa requests
  • Should be able to manage stress and pressure
  • Ensure Travel policies are adhered
  • Expect to work on financials (card reconciliation will be extra advantage)
  • Ensure latest updated policies, procedures, desk Instructions are read & complied
  • STC will work in collaboration with US counterparts to fulfil the reservation from start to ticketed PNR
  • The ability to be highly productive in a self-directed work environment which fosters open communication
  • To meet and exceed the quality service delivery expected by our customer, including specific SLA metrics
  • Provide accurate leisure travel arrangement for general, American Express card member or corporate accounts including air, hotel, visa application, car, ground transportation arrangement, tour package & cruise booking
  • Provide leisure Travel Services planning of itineraries, making reservations, ticketing for international markets
Qualifications for travel counselor
  • Adaptability in a fast-paced environment
  • Available to work second or third shift
  • Relocation to Madison, WI area
  • Experience working with groups & leisure a plus
  • Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal)
  • Supervisory coverage, bandwidth requirement (24X7) Operation management, including floor support, real-time monitoring of service level, e-mail management (client and internal)

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