Systems Support Specialist Job Description

Systems Support Specialist Job Description

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Systems support specialist provides software and hardware support in a multi-platform and operating systems environment (Windows, MAC, and Linux), including the administration of user and workstation objects in Microsoft Active Directory.

Systems Support Specialist Duties & Responsibilities

To write an effective systems support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included systems support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Develop data backups and retrieval techniques in case of failure, redundancy
Within appropriate timeframes, answer userÆs inquiries via telephone concerning system problems
Perform triage of incoming calls and exercise appropriate judgement in escalating problems of a more complex nature to more senior staff
Troubleshoots issues and problems with customers and staff, referring complex system problems
Interface extensively with end users, management, and occasionally with Data Processing in the resolution or escalation of desktop related problems
Maintain accurate records and calls logs for management reporting
Accurately maintain system data tables
Instruct end users in the use of equipment, software, and/or reference materials
Develop and maintain solutions to improve editorial operations efficiencies
Aspect Dialer System

Systems Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Systems Support Specialist

List any licenses or certifications required by the position: ITIL, MCSA, HDI, MCITP, IAT, CCENT, MCDST, ISAM, DBA, II

Education for Systems Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the systems support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Computer Science, Information Technology, Technical, Information Systems, Associates, Computer, Business, Engineering, Business/Administration

Skills for Systems Support Specialist

Desired skills for systems support specialist include:

Microsoft productivity application suites and experience supporting browser-based technologies
Microsoft Office
Microsoft products
Hardware/software compatibility requirements
Specifically operating systems and Office producrts
Computer based troubleshooting utility functions
Active Directory
Medidata Rave software will be considered as an advantage but not mandatory
Operating systems
Oracle

Desired experience for systems support specialist includes:

Media company a plus, but not required
Deep understanding of data formats such as xml and json
Experience with xsl and scripting languages (perl, shell) is preferred
Troubleshoot website issues (rendering / performance)
Some night and on-call shifts are required
Basic knowledge in Providing Product Support Services

Systems Support Specialist Examples

1

Systems Support Specialist Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of systems support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems support specialist
  • ACH/Payment Processing (ClearTran)
  • Verint Quality Monitoring System
  • Support all Collection Recovery projects and system upgrades
  • Support resource Collection Recovery forecasting and scheduling, troubleshooting telecom-related issues
  • Support the collections group in oversight and feedback related to system and process enhancements
  • Provide reports operational support to strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters
  • Execute comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns
  • Optimize daily performance on the Aspect dialer system and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume
  • Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
  • Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed
Qualifications for systems support specialist
  • Experienced in Problem Management, Change Management and Implementation processes
  • Executing dialer strategy for multiple departments
  • Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual
  • Support development, testing, implementation and production of daily business reporting
  • Oversee and support regular Quality Assurance monitoring of the dialer systems and processes
  • Ensure compliance to FDCPA, TCPA, Company, Federal and State compliance requirements
2

Systems Support Specialist Job Description

Job Description Example
Our company is searching for experienced candidates for the position of systems support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for systems support specialist
  • General group process enhancements (miscellaneous group spreadsheets)
  • Contribute FAQs or documentation, monthly patching audits
  • Providing round the clock, 7 days a week, on-site support with on-call support duties rotating between team members
  • Perform troubleshooting and working with hardware and software issues
  • Accurately maintain an asset record of all the installed and spare equipment
  • Provide direct, high value technical support to customer’s IT and end-users, internal account teams
  • Leveraging problem management processes, determine and execute on opportunities to prevent incidents
  • Work with product development, Quality Assurance and documentation teams during product development to ensure quality and to represent the needs of the enterprise-level customer
  • Develop training plans and mentor new team members staff with key customers
  • Act as the liaison between the operational units and the sales team to ensure a smooth and complete installation of new clients' account information
Qualifications for systems support specialist
  • Lync Desktop Client 2010/2013 experience or Lync-related certification preferred
  • SQL knowledge/experience a plus and 3- 5 years of IT troubleshooting experience is required
  • Practical knowledge of Linux Administration and troubleshooting (RHEL 5 and beyond preferred) – 7-10yrs
  • OS package management and patching
  • Log parsing, investigation, and rotation mechanisms
  • Application management (understanding of boot time and manual start/stop processes, troubleshooting practices and system process analysis
3

Systems Support Specialist Job Description

Job Description Example
Our innovative and growing company is hiring for a systems support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for systems support specialist
  • Document, test, implement, and provide on-going support for clients' data and supporting applications
  • Upload, develop, manage, and organize relevant data on the business unit's intranet for internal operations team members to easily pull information necessary to respond to client and member's questions
  • Configuring, imaging and maintaining Windows and OS X desktops in the Herberger Institute
  • Supporting and training users on use of video conference software and systems
  • Assisting in the maintenance and support of server‐based and web‐based technology
  • Troubleshoots technology hardware and software
  • Advises customers on standard tools and combinations of tools that are available to meet specific needs
  • Installs/delivers and sets up computer hardware and software and media equipment
  • Installs upgrades to hardware or software
  • Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, report generations
Qualifications for systems support specialist
  • Shared folder and security management
  • Practical knowledge of SAN volume management (connection, manipulation, provisioning)
  • Practical knowledge of SSL (certificate generation and installation, keystore management)
  • Practical knowledge of job scheduling technologies at an enterprise and OS level (MQueue, ESP, at, cron, etc)
  • Practical knowledge of IBM Webshere 6.x > 8.5 (configuration, management, patching, package deployment, WAS, WPS, CMS, IHS, etc)
  • Practical knowledge of LDAP (maintenance, manipulation, DB configuration)
4

Systems Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of systems support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for systems support specialist
  • Collaborates and teams with others in OKED on a variety of projects related to the basic assignment
  • Review all Enterprise Knowledge Management (eKM) requests which contain an NMCI order justification form (OJF), validate that the requests are complete
  • Prior Desktop/IT support exp
  • Enter the request data into the CNAP service add/delete tracker
  • Provide NMCI Move, Add, Change (MAC) processing support
  • Provide NMCI issue resolution support and support NMCI infrastructure projects including upgrades and server connections
  • Complete Regional Inventory Tracking System (RITA) inventories twice a year
  • Review and provide recommendations to the CNAP N62 Division Officer for subordinate activities purchase/funding IT Procurement Request (ITPR) request submitted into the online tool Navy Information Dominance Approval system (NAV-IDAS) to validate the requirement or offer alternate solutions
  • Provide support to One-Net including process support, issue resolution, and validate, process, and deliver network infrastructure installs and upgrades, and service connections
  • Provide Type-Wing support including submitting MAC requests, provide project management support activities, and assist with coordinating deployment activities, track processes
Qualifications for systems support specialist
  • General knowledge of customer service practices and procedures, to include troubleshooting and documentation
  • Ability to resolve complex technical problems via telephone support
  • Good personal computer Windows operating system and associated software application knowledge
  • Proficiency in working in a Windows based PC/Server environment
  • College or any other Information Technology based training is beneficial
  • Climbing - none
5

Systems Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a systems support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for systems support specialist
  • Provide support with end of the year student submissions and exhibition requirements
  • Assist with maintaining computer lab help website
  • Enforce policies and procedures for computer lab facilities
  • Provide support to Systems Administrator and the BFA Photography and Video department with special projects
  • Train work-study students on proper lab usage and procedures
  • Maintain a professional and supportive and proactive relationship with students, faculty and staff
  • Provide rapid-response support to all manufacturing facilities, ensuring there are no “line down” situations- supporting devices such as thin clients, handheld barcode scanners, custom workstations, label printers and other proprietary devices
  • Provide PC/Network/Telecom/AS400/VoIP/Wireless device support including problem reporting and resolution, for both corporate offices and manufacturing facilities
  • Provide superior first call resolution customer service
  • Deliver technical support to diagnose, investigate and resolve user issue
Qualifications for systems support specialist
  • Practical knowledge of Windows Administration and troubleshooting 2-3 yrs
  • Practical/Theoretical knowledge of enterprise level backup technologies (TSM, Legato, SAN-level snapshotting, etc)
  • Proficient in Microsoft SQL
  • Windows and Linux command line
  • Knowledge of Perl, Python, or Linux Shell Script
  • Qualified candidates should possess a strong attention to detail and be able to thrive in a fast paced, constantly changing environment

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