Systems Support Analyst Job Description

Systems Support Analyst Job Description

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Systems support analyst provides technical applications support across a range of technologies including SQL Server, PowerShell and Power BI.

Systems Support Analyst Duties & Responsibilities

To write an effective systems support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included systems support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Performs basic computer hardware and software installations near expert level Office Suite support
Maintains ownership of systems utilized by company employees
Investigate and resolve highly complex and critical issues requiring expert technical knowledge
Act as a consultant for customers to provide technical and functional expertise, know-how and guidance throughout various life cycle stages (design, deployment, migration, implementation, upgrade, patching, go-live, etc)
Lead triage activities along with customer and internal stakeholders (engineering, product support, product management)
Root Cause Analysis and presentation
Establish resolution action plan (patch application, configuration changes, work-around) and assist customer in test and implementation
Work with the customer and internal stakeholders to establish, track and execute service delivery plans
Escalation Management – Interface with customer and internal stakeholder to manage escalations and lead resolution
Research product technical, functional and domain technology related areas and conduct knowledge transfer sessions for internal stakeholders and customers

Systems Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Systems Support Analyst

List any licenses or certifications required by the position: OCP, DBA, ITIL, TOGAF, OCA, MCDA, MCSE, OCM, FAA, ISO

Education for Systems Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the systems support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Communication, Technical, Business, Information Technology, Education, Technology, Economics, Guidance

Skills for Systems Support Analyst

Desired skills for systems support analyst include:

Pharma industry
Infrastructure applications
GCPs and the conduct of clinical trials
PL/SQL
PowerShell
Scripting languages
Configuration and Release Management
SQL
Technology support industry
DFAS and Air Force FIAR strategy

Desired experience for systems support analyst includes:

Analytical skills and problem solving skills with the ability to assess problems and develop solutions/improvements and formulate/communicate recommendations for improvement
Oral and written proficiency and clarity in English language required
Solaris Certified an asset
Advanced understanding of Business Technical design
Management/Supervision Experience
Ability to track and maintain financial matters pertaining to I.T

Systems Support Analyst Examples

1

Systems Support Analyst Job Description

Job Description Example
Our company is hiring for a systems support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support analyst
  • Provides Customers with remote assistance during the entire process of installing and running the LMS technical measurement tools collecting and transferring usage data
  • Makes efficient use of available communication solutions(email, telephone, instant chat)
  • Performs a complete, detailed and accurate analysis of collected data, verifies and validates usage data against contract clauses and prepares the license usage report according to LMS standards and procedures.Presents the report and findings to the LMS Consultant
  • Ensures that the problems which cannot be solved by own means and responsibilities are escalated in due time and according to LMS standards and procedures
  • Acknowledges and applies the policies, procedures and processes, as defined on Company / Line of Business / Department levels
  • Is responsible for achieving team and individual objectives, as agreed with the direct manager
  • Ensures fulfilling of given tasks within the timelines and quality standards agreed with the direct manager
  • Supports trading applications, works closely with Sr
  • Proactively assesses researches and analyses business and system issues/needs, exploring alternative options to recommend solutions and designs that meet business requirements
  • Manages and supports release activities in Prod/UAT/Pre Prod environments
Qualifications for systems support analyst
  • Experience with Enterprise Manager 11g/12c is a plus
  • Proficiency in Java is Mandatory
  • A good understanding of support processes
  • BS and/or MS in Computer Science or equivalent preferred
  • Candidate should have customer handling / management experience
  • Flexibility and ability to learn new tools and technology rapidly
2

Systems Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of systems support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for systems support analyst
  • Provide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availability
  • Ensure facility computer systems are performing at expected operating levels
  • Manage software updates and patches through LANDesk
  • Manage tape backup process
  • Manage maintenance of RF equipment through outside vendor
  • Manage updates to WMS system
  • Participate in cross functional work teams
  • Be the customer facing technical lead role
  • Be aligned with both customer and TAM to ensure a service delivery within the contractual scope
  • Keep a high level of service delivery quality (control, predictability and consistency)
Qualifications for systems support analyst
  • Style and spell checking systems Tansa
  • Considerable network system design and development methods and techniques
  • Good Knowledge and Understanding of PS network domains IMS, VoLTE, GPRS, EPC architecture and interfaces (Gx, Gy, Sy, Ro, Rf, Gxx, Sh, Sd, S9, S6a etc)
  • Demonstrated experience in telecom protocols (Diameter, Diameter Credit Control, SIP, CAP, MAP,SMPP,SIGTRAN, SNMP and SMPP)
  • Excellent knowledge of Call Flows (Data Sessions, Voice, SMS, VAS, VoLTE)
  • Strong experience in tracing (Wireshark) and testing tools (MGTS, Seagull, SIPP)
3

Systems Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for a systems support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for systems support analyst
  • Provides manager with regular updates on common problems encountered and identifies possible longer-term solutions/improvements to reduce future problems
  • Communicates important issues and information to team in order to improve team performance
  • Receive, respond to and monitor status of work-order requests for technical assistances
  • Manage, hire, train, schedule, and mentor 3 or more student workers to provide tier 1 support and mange walk ups
  • Develop, and apply standard documentation, to train Student workers/IT Staff on standard processes develop documentation for Faculty/Staff/Students requesting standard types of assistance
  • Develop and apply standard computer images with authorized software to computers to ensure consistent and reliable configurations
  • Via phone or in person troubleshoot hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures
  • Install, configure, secure, maintain and troubleshoot hardware/software and operating systems
  • Receive, Inventory, Install, and replace computer hardware
  • Provide professional and positive customer service
Qualifications for systems support analyst
  • Experience with ITIL Service Management (Change, Release, Incident, Problem)
  • Software environment proficiency including Microsoft Windows operating systems, proficiency in supporting the Microsoft Suite of products
  • Platform knowledge (SUN/HP/IBM), Knowledge of Unix (Unix variants - Solaris, Linux, etc)
  • Hands on experience with Perl, Shell and Python scripting language
  • Strong experience in tracing (Wireshark) and testing tools (MGTS, Tektronics, Seagull, etc)
  • Hardware Platform knowledge (SUN/HP), Knowledge of Linux (variants - Solaris, Linux)
4

Systems Support Analyst Job Description

Job Description Example
Our growing company is hiring for a systems support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for systems support analyst
  • Identifying and implementing service and technology improvements in collaboration with your supervisor and deskside team
  • Collaborating with your deskside team to resolve problems directly or coordinate with other support services as appropriate
  • Supporting high-profile conferences using AV technologies
  • Ensure retail IT systems are continuously improved by analyzing and implementing business change requests, and ensure expansion is supported by delivering IT solutions
  • Confirm system changes are at the agreed level of quality assurance (QA) to ensure that they are fit for purpose
  • Guarantee implementations are managed in a way that reduces or removes risk as much as possible
  • Manage key suppliers and 3rd party deliverables to ensure they remain on time and to specification within reasonable control
  • Keep new store hardware stocks up to date and ordered ahead of time to avoid shortage or delays
  • Monitor support SLAs and where possible improve upon
  • Escalate any urgent issues or failures to meet SLA
Qualifications for systems support analyst
  • Excellent Communication and customer facing skills or such past experience is desirable
  • Demonstrated experience and knowledge of telecom domain, protocols and signaling architecture
  • Knowledge and Understanding of VOIP/IMS, SIP trunking architecture
  • Security (TLS, SRTP or IPSEC)
  • Experience on Global Title Translation and Gateway Screening
  • Experience with test equipments (protocol analyzers, break-out-box, logic analyzers, Wireshark, Etherial and troubleshooting
5

Systems Support Analyst Job Description

Job Description Example
Our growing company is looking for a systems support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for systems support analyst
  • To ensure that all Front office application enquiries are dealt with in a helpful and courteous manner, and appropriately handled and logged on the Service desk Incident and Change Management
  • To liaise with other support teams in order to co-ordinate a resolution to logged problems
  • To monitor progress of requests for support and ensure that users and other interested parties are kept informed
  • To prepare system management, change control, performance and statistical information on applications
  • Carry out system testing and implementation of any software changes and new released relating to applications
  • Administer and monitor all interfaces/ integration for Services applications/ systems to internal/ external clients, providing guidance on best practice and usage for users, client ICT departments and management, as appropriate
  • Develop and evaluate materials for training and support programmes
  • Gain an in depth knowledge of our key business application systems
  • To be responsible for identifying your personal training and development needs in discussions with the Team Leader
  • Receives, responds to and monitors status of work-order requests for technical assistance
Qualifications for systems support analyst
  • Knowledge on VOIP, SIP and IMS is an added advantage.• Excellent knowledge of Telecom Call Flows (CAP, MAP, SMS, GPRS)
  • Hands-on experience with various hardware platforms (SUN/HP/IBM) and Operating Systems (Unix variants - Solaris, Linux, etc)
  • Hands on experience in O2A PIP cartridges
  • Experience and ASAP installation
  • Hands on experience in Unix based Operating Systems (Solaris, Linux, etc)
  • Excellent communication skills along with customer management experience

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