Analyst, Systems Support Job Description

Analyst, Systems Support Job Description

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Analyst, systems support provides tax systems analysis support for Business VAT Managers working within the GE Capital International Indirect Tax COE.

Analyst, Systems Support Duties & Responsibilities

To write an effective analyst, systems support job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, systems support job description templates that you can modify and use.

Sample responsibilities for this position include:

Interact extensively with other departments in the Company, Distribution Centers and Order Management Department
Analyze, respond and document all monitoring alerts received into dept
The ability to function in a collaborative environment
Maintain all related user test cases in a database
Understand how this role fits in with the overall business goals
Models professional behavior/conduct that remains in concert with the culture and business values
Provide first line of application support for mission critical clearing system – flexibility in working second and third shift being on call a requirement
Must be able to traverse log files and navigate across platforms in order to address problems and aid in troubleshooting
Technical Knowledge – Ability to troubleshoot and repair electronic and electromechanical components of pressroom, mailroom and building equipment safely and efficiently
PLC Skills –Skills in routine maintenance and repair of PLC systems

Analyst, Systems Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Analyst, Systems Support

List any licenses or certifications required by the position: OCP, DBA, ITIL, TOGAF, OCA, MCDA, MCSE, OCM, FAA, ISO

Education for Analyst, Systems Support

Typically a job would require a certain level of education.

Employers hiring for the analyst, systems support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Communication, Technical, Business, Information Technology, Education, Technology, Economics, Guidance

Skills for Analyst, Systems Support

Desired skills for analyst, systems support include:

ONESOURCE Tax Determination
Particularly the indirect-tax-engine
Reporting needs
Tax systems
3rd party logistics
Programming/scripting
Transportation systems
Warehouse applications
AM
AP

Desired experience for analyst, systems support includes:

Microsoft Testing Tools experience preferred (TFS, Visual Studio)
Ability to apply common sense in understanding to carry out instructions furnished in written, oral, or diagram form
Electrical Skills – General knowledge in the troubleshooting and repair of electronic and electromechanical systems and electrical controls
Operations Improvement – Improve productivity and quality of product by proactively observing equipment for problems and seeking creative solutions
Communications – Effective use of oral and written skills (department logs, work orders, electronic and electromechanical report, email, ) in communicating with TS Manager, maintenance foreman and other departments to ensure plant maintenance programs remain effective and results timely
Environmental and Safety – Adhere to all company environmental policies and practices, utilize safe work practices including but not limited to lockout/tagout program and hot work permit program to protect personnel and equipment

Analyst, Systems Support Examples

1

Analyst, Systems Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of analyst, systems support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for analyst, systems support
  • Perform assessments (functional, business process, technical, configuration, performance)
  • Contribute to after-hours support in a combination of shifts, on-call
  • Execute or provide stand-by assistance for maintenance window interventions
  • Enterprise Manager, Grid control and monitoring tools
  • Strong UNIX-based skills (MS Windows Server operating system knowledge is a plus)
  • Any other Systems knowledge or Background highly appreciated
  • Appropriately assists holding company and bank personnel in problem solving Fiserv Premier and other third party software related issues
  • Schedules preventative maintenance on servers
  • Perform software installs and upgrades to applications as directed by the Director of Application Support and Processing
  • Informs and provides regular updates on the activity results to the direct Manager
Qualifications for analyst, systems support
  • Engineering or Science graduate (B.E., M.E., MCA) or equivalent with strong academic credentials
  • Candidate should be self-motivated, flexible and energetic and willing to work in a dynamic environment
  • Candidate should be willing to work in a support/consultant role
  • Candidate should be willing to work after-hours through combination of shifts, on-call
  • Candidate should be willing to travel for short-term projects, meetings, workshops (25% maximum)
  • Candidate should have strong communication and inter-personal skills and should be a team player
2

Analyst, Systems Support Job Description

Job Description Example
Our company is looking to fill the role of analyst, systems support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for analyst, systems support
  • Manages joint production, testing and deployment projects and co-ordinates implementations
  • Performs performance tuning (working with SAs/DBAs/Infrastructure) to improve performance over multiple functions
  • Provides on-call expertise of applications, database, specifically in business critical situations
  • Develops detailed plans and accurate estimates for completion of Technical Analysis, Design, Development, Testing and Acceptance phases of projects
  • Develops unit test plans and executes testing including leading the systems and acceptance testing by facilitating participation of appropriate staff in project completion
  • Install, configure and administer enterprise applications and middleware
  • Configure and manage WLS and its components
  • Tune WLS server subsystems for performance
  • Install and patch Fusion Middleware software as needed
  • Use monitoring tools to observe, troubleshoot and tune application environment
Qualifications for analyst, systems support
  • Strong analytical and troubleshooting skills with a proven track record in troubleshooting issues on telecom products and protocols
  • Ability to manage escalated technical situations, customer management activities
  • Good knowledge and working experience on the GSM, EPC/IMS network domain
  • Good knowledge and working experience on various EPC/IMS network interface like Gx, Gy, Rx, S6, S13
  • Good Knowledge and experience on the Diameter, SS7, Sigtran, SIP
  • Sound knowledge of telecom network call flows
3

Analyst, Systems Support Job Description

Job Description Example
Our company is growing rapidly and is looking for an analyst, systems support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for analyst, systems support
  • Ensure the service delivery efficiency by pushing standardized processes and tools
  • Communicate new growth opportunities to management
  • Overall customer support and satisfaction
  • Internal Customer Subject Matter Expert
  • Technical Service Subject Matter Expert
  • Provides proactive, seamless customer support in partnership with other internal departments in response to client service requests
  • Pulls open cases from Tier-1 shared queue, according to pre-defined guidelines, and becomes owner until resolution or until escalated to Tier-2
  • Maintains close contact and open communication with customers (documenting all work and customer communication in Salesforce)
  • Works closely with Tier-2 staff to deliver exceptional service
  • Escalates complex issues to Tier-2 as necessary
Qualifications for analyst, systems support
  • Excellent knowledge of SIP / IMS call flows (3WC, Voice Call, Media Server, Video Call, etc)
  • Strong experience in tracing (Wireshark) and testing tools (MGTS, Spirent, Seagull, SIPP)
  • Proven hands-on experience on Tekelec EAGLE STP and relevant products / applications , G-PORT, G-flex, MNP, EPAP, E5MS
  • Hands-on experience and demonstrated knowledge on SS7 network architecture, concepts, protocols (SS7, TCAP, CAP, MAP, etc), interoperability and troubleshooting
  • Strong knowledge on SIGTRAN stack (SCTP,M2PA,M3UA)
  • Knowledge and experience on MNP (ATI,INP, AINPQ, IDPR, IAR) Networks and Routing
4

Analyst, Systems Support Job Description

Job Description Example
Our company is growing rapidly and is looking for an analyst, systems support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for analyst, systems support
  • Monitor the open issues of the assigned customers and ensure their progress
  • Communicate promptly and skillfully with the customer
  • Use the available tools to engage and chase technical engineers, escalate or transfer cases, in order to handle customer issues appropriately
  • Join conference calls with the customer, on demand, to discuss critical issues, establish action plans or tackle periodical progress of the account
  • Prepare the deliverables required by each customer and send them on the agreed schedule and frequency
  • Ensure customer satisfaction and retention through high quality services
  • Work with the team and openly cooperate
  • Internally, with technical account managers who own customer’s accounts
  • Externally, with customer’s IT staff and management
  • Providing high quality customer service – deskside support, consultation, and training – to university faculty and staff under the direction of the University Technology Office
Qualifications for analyst, systems support
  • Implementation experience on RODOD and RSDOD
  • Hands-on experience in Eclipse Design Studio
  • Hands-on experience in cartridge development (SRT, service cartridges, network element specific)
  • Hands-on experience in Java, SQL, JDBC
  • Experience in integrating ASAP with upstream components (OSM, UIM, etc)
  • Strong analytical and troubleshooting skills with a proven track record in troubleshooting complex issues
5

Analyst, Systems Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of analyst, systems support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for analyst, systems support
  • Correctly document all requirements and manage through to completion
  • 20% Works with project teams to provide access requirements on multiple systems cross-platform
  • 10% Documents access or support requirements, problems and resolutions and creates documents for knowledge transfer
  • 5% Resolves work requests that may involve coordination with other functions
  • 5% Can address complex issues that require specific subject matter expertise (e.g., relating to emerging technologies, mobile devices)
  • 5% Provides input to development of process and work improvements
  • 5% May manage multiple client services processes during an outage, including coordination with other areas of IT
  • Monitor activity, performance, and capacity
  • Support Customer to services mission critical
  • Troubleshooting & reports incidents
Qualifications for analyst, systems support
  • Strong analytical and troubleshooting skills with a proven track record in troubleshooting issues at OSM, Weblogic, Database levels
  • Experience in troubleshooting and resolving performance issues on OSM, Weblogic, Database, OS will be an added advantage
  • Demonstrated technical expertise in Siebel Tools, Siebel eScripting, Siebel Thin Clients, Workflows, EAI, Business Services, Siebel CTI and/or other Siebel specific technologies
  • Hands-on experience on Siebel in Siebel integration with EAI
  • Proven hands-on experience on Product Configurator
  • Technical expertise in relational database concepts, application design and advanced data modeling (application design) and SQL

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