Support Project Manager Job Description

Support Project Manager Job Description

4.5
150 votes for Support Project Manager
Support project manager provides expertise in business process management and the respective methodologies of mapping, analysis and design of processes.

Support Project Manager Duties & Responsibilities

To write an effective support project manager job description, begin by listing detailed duties, responsibilities and expectations. We have included support project manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist in migrations and implementation strategies
Troubleshoot challenges related to assigned merchandise area(s) by offering resolutions to problems that may become apparent during store set-up
Manages onboarding tasks for new mortgage companies including company formation, state licensing, HUD, VA ,USDA, warehouse and investor approval as a direct contributor and project manager
Manages employee onboarding efforts for groups, including acting as a primary point of contact for to-be-hired managers of these groups
Serves as a liaison to internal customers for audits, exams, and other needs
Manages preparations and record keeping for board meetings for multiple entities
Develops and maintains internal and external documentation such as project plans, task procedures, project overviews, and sales presentations
Champion efforts to execute projects efficiently and transparently
Co-locate at the customer’s facility in an established UTAS Office and be available to the customer during the customer’s normal working hours to support the program
Serve as “office manager” at Moses Lake for handling administrative issues such as meeting and conference room logistics, office equipment maintenance, telecommunications, office supplies

Support Project Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Support Project Manager

List any licenses or certifications required by the position: PMP, PMI, ITIL, PM, CAPM, ESRI, II, KP, LEED, CISSP

Education for Support Project Manager

Typically a job would require a certain level of education.

Employers hiring for the support project manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Education, Project Management, Engineering, Management, Technical, Business/Administration, Computer Science, Finance, Information Technology

Skills for Support Project Manager

Desired skills for support project manager include:

Business and process analysis functions
Information flow and architecture
Methodologies associated with analysis of processes and problems
Related areas of IT
Goals
Objectives
Strategies
Accounting principles and best business practices
CAD with the ability to read and interpret blueprints
Chiller service business

Desired experience for support project manager includes:

Utilizing market-research, and customer and stakeholder input, create a vision and strategy for new online customer-facing support and service features
Continually monitor that feature(s) in production, utilizing Analytics and Reporting resources, to ensure customer satisfaction and effectiveness are achieved
10 years of progressive relevant project management experience
Minimum 5 years project management experience in application development is required
Acts as liaison for other IT Lines of Business into the Infrastructure IT Organization
Manages the annual Strategic Planning process for the Infrastructure IT Organization

Support Project Manager Examples

1

Support Project Manager Job Description

Job Description Example
Our company is looking for a support project manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support project manager
  • Work with the Project Leaders to ensure that project budget(s) meet financial and company goals (realization targets), with a focus on proactively ensuring adherence to change control processes
  • Other travel within North America in support of key FT activity, based on program needs and customer planning
  • Project coordination between MITAC, UTAS, and other major system Partners on the MRJ Program
  • Coordinate the UTAS planning for “24/7” flight test support coverage requested by MITAC
  • Presents briefings to organizational and group management
  • Develops business models, updates program schedules, and develops program plans and capabilities expansion
  • Forecasts equipment, facilities, and airspace requirements
  • Proactively identify problems and develop corrective action plans to prevent adverse impacts to program
  • Manages day to day reward program operations
  • Understanding and effectively utilizing the primary IRT (IWR/IVR) system used by the client
Qualifications for support project manager
  • High degree of personal organization, professionalism, self-motivation, and integrity
  • Demonstrated superior verbal and written communication skills to obtain desired results, including adjusting message for audience
  • Ability to maintain strict confidentiality in handling materials and sensitive information discretely, while exercising tact and diplomacy in dealing with others
  • Demonstrated ability to lead, handle, and manage multiple priorities
  • Proven ability to work independently and with initiative in completing and coordinating numerous work assignments, while meeting multiple deadlines that may change
  • Proficiency in latest version of MS Office Suite required
2

Support Project Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support project manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support project manager
  • Providing first line application and study support to internal client groups and external study personnel
  • Monitoring and maintaining all communication tools utilized by client
  • Participating in the on-call rotation
  • Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs) Resolving &/or escalating study support issues in accordance with all Standard Operating Procedures
  • Attending all required study support meetings
  • Interacting with study teams to ensure all study requirements are understood and fulfilled
  • Documenting all issues and resolutions using designated incident tracking tools
  • Evaluating IRT shipments
  • Generating custom reports
  • Performing manual drug dispensation
Qualifications for support project manager
  • Must have a proven track record of SAP project implementations
  • Very strong knowledge of SAP R/3 knowledge at application level
  • General integration understanding across functions/modules
  • Ability to understand data and make corresponding decisions based on a logical and consistent basis with attention to details
  • Deep understanding of technology lifecycle and good project management skills
  • High level of computer literacy, including MS Office Suite (Outlook, Word, Excel, Powerpoint)
3

Support Project Manager Job Description

Job Description Example
Our company is looking to fill the role of support project manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support project manager
  • Responsible for assessing project goals and timelines within the above areas to determine if the team is on target to reach goals
  • Coordinate and assist with departmental projects that support the RMCC-Americas objectives
  • Organize project teams to achieve department initiatives and goals, coordinate resources and collaborate across departments
  • Apply expert knowledge in execution of refueling outage services at assigned site
  • Direct project completion and close out of financial and technical documentation
  • Responsible for continuous improvement initiatives and promoting these improvement initiatives among all project participants at sites
  • Responsible to effectively communicate technical, financial, and work progress status to all levels of corporate and site management
  • Reinforce appropriate fundamental behaviors in area of assigned responsibility
  • Responsible for the pursuit of cost reductions and maximizing value on all assigned projects
  • Responsible for project communications and required negotiation
Qualifications for support project manager
  • Project Management experience within the IT industry
  • Experience using Microsoft Office, Project, Excel, Share-point
  • Understanding of the Pharmaceutical environment, especially as pertaining to Clinical Study management and related processes preferred
  • Proven ability to effectively lead a diverse cross functional team throughout maintenance into closeout
  • Student of IT / Management field (preferably 3rd or 4th year)
  • Fluency in English (at least B2 level)
4

Support Project Manager Job Description

Job Description Example
Our company is searching for experienced candidates for the position of support project manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for support project manager
  • Oversee/monitor day-to-day activity of resources for project quotations, service delivery, quality/delivery issues and other job specific transactional elements of the relationship
  • Partner with Sales develop and define Business Unit opportunities from conceptual to final execution
  • Keep informed and participates in the design of power solutions and systems to surpass competition in total service quality and cost
  • Manage the continuous input and updates to the Client Experience project priority list, including changes in allocated budget, forecasts, addition of new projects, funding approvals, and more
  • Be the single point of contact for project document creation, governance requirements through the project lifecycle, and financial management (forecasting and actuals)
  • Create, produce, update, and analyze financial status reports
  • Work cross-functionally with various stakeholders to provide details on current financial status
  • Oversee the quoting, planning, and execution of all Tower & Support Service projects in North America
  • Responsible for leading a cross functional team of Specialists and Professionals P/L ownership for delivering $15M+ in annual revenue at or above the target contribution margin.Other tasks as assigned to allow for periodic (non-regular) or special projects that do not impact main functions of role
  • Provide technical requirements including IIN range information, test cards and developer tool kits to ensure seamless transaction processing
Qualifications for support project manager
  • Ability to pay attention to details, errorless delivery, logical reasoning
  • Demonstrated technical leadership in refueling outages
  • IT graduate or student in final stages of their degree (available for full time employment)
  • Cover letter addressed to the Office of Academic Affairs that presents the applicant’s capabilities and experiences
  • Demonstrated ability to work calmly and effectively under pressure and capacity to be both self-directed and flexible
  • Strong Macintosh proficiency, literacy, and application skills required
5

Support Project Manager Job Description

Job Description Example
Our company is hiring for a support project manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support project manager
  • Research complex transaction conditions and solve transaction failures
  • Ensure compliance to incentive agreements and contracts through standard review processes
  • Work with internal business partners such as Marketing, Product, Network Infrastructure and Relationship Management to support company initiatives
  • Provide communication to all levels of the organization to ensure escalated items are address and business partners are apprised of status
  • Support the implementation of new processing requirements, programs and products such as EMV/D-PAS, Protect Buy, Account Updater, Verify+,etc
  • Conduct outreach programs to collect and maintain information in client database to ensure client specific information is up to date
  • Attend industry conferences/trade shows, as needed
  • Effectively manages project delivery, rigorously adhering to compliance and governance requirements and engendering robust project management discipline
  • Provide leadership, guidance and oversight of delivery activities to enable maximum customer value throughout the delivery phase
  • Manage projects including project planning, scope definition, process definition, and creation of timelines, tracking, and prioritizing, debriefing, and problem resolution while working closely with the National Director of Administrative Support
Qualifications for support project manager
  • Experience working in a high volume office setting
  • Bachelor's degree preferred and/or project management certifications
  • Experience in working with Product Management teams, executives, and third parties
  • Acrobatic juggling skills
  • Passionate and knowledgeable
  • Obsessive organizer

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates