Personal Banker Job Description
Personal banker
provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, vault teller and lending.
Personal Banker Duties & Responsibilities
To write an effective personal banker job description, begin by listing detailed duties, responsibilities and expectations. We have included personal banker job description templates that you can modify and use.
Sample responsibilities for this position include:
Comprehends, adheres to, and enforces all security and compliance procedures for protection of assets, including consistent use of dual control
Adheres to all company compliance and guidelines and is knowledgeable of procedures and processes affecting the Personal Banker position
Consistently adheres to the Bank’s policies and procedures regarding branch operations and employment practices, code of ethics, and all federal, state, and local laws
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition
Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
Primarily focused on cross-selling to existing customer base and engaging in outside sales activities
Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions
Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
Provide guidance to CSRs with respect to the sales and referral process
Personal Banker Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Personal Banker
List any licenses or certifications required by the position: IRA
Education for Personal Banker
Typically a job would require a certain level of education.
Employers hiring for the personal banker job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, Business, Management, Internships, Leadership, Financial Services, Communication, Technology, General Education, Government
Skills for Personal Banker
Desired skills for personal banker include:
Procedures
Outside calling
Prospecting and networking
Sales and service techniques with consumers and small businesses
PC
Branch Teller Workstation
Policy
Products and services to appropriately support client needs
Documentation and systems
Retail product philosophy
Desired experience for personal banker includes:
The ability to also understand and speak Mandarin is an asset
Cantonese &/or Manadarin is definite asset
Mandarin and Cantonese an asset
Capacity to speak / understand French English fluently
Understands / speaks Cantonese and Mandarin is an asset
Understands / speaks Cantonese & Mandarin is required
Personal Banker Examples
1
Personal Banker Job Description
Job Description Example
Our growing company is looking to fill the role of personal banker. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for personal banker
- Establish close working relationships with assigned Business Partners (Mortgage, Business Banking Officers and Investment Executive), referring customers when appropriate to provide timely, holistic financial solutions
- Work with the Financial Center team to consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
- Provide guidance to Customer Service Representatives with respect to the sales and service process
- Provides prompt, efficient and accurate customer service, greeting all customers by name in a pleasant and courteous manner
- Health, Dental and Vision insurance options
- Individual and team performance bonuses
- Tuition assistance (up to 75% of tuition + 50% of books)
- Free ‘First Preferred’ checking account
- Performs all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customer accounts, and complying with BSA and CIP requirements
- Minimum goals
Qualifications for personal banker
- Understands / speaks Cantonese / Mandarin is a strong asset
- This position is only open to individuals who self-identify as Indigenous/Aboriginal (First Nations, Inuit or metis peoples)
- Understand / speak a second language is an asset
- Must be flexible to work on Saturday
- Demonstrated minimum 1 year of banking experience &/or financial services experience or other related industry in a customer service / client facing role
- Work in a branch environment where systems are available in meeting services quality objectives
2
Personal Banker Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of personal banker. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for personal banker
- Participates in required training and staff meetings
- Maintains a complete understanding of and competency with products, services and the Bank’s business-customer acquisition strategy
- Monitors personal weekly/monthly sales efforts, ensuring sales targets and results are achieved
- May partner with leadership to mentor and coach CSR staff to enhance their sales skills
- Participates in branch events/sponsorships and is involved with groups and organizations within the community
- Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customer accounts, and complying with BSA and CIP requirements
- Take responsibility for branch and individual goals through engagement with the customers and prospective customers to present and cross sell products and solutions to meet customers’ needs
- Maintain knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions
- Adhere to all company compliance and guidelines
- Records administration including completing various logs, reports
Qualifications for personal banker
- Understands / speaks Cantonese & Mandarin fluently is mandatory
- Understand / speak Cantonese & Mandarin required
- Understands / speaks French English fluently AND Mandarin and/or Cantonese an asset
- Initiate and maintain customer contact through a variety of methods,including,but not limited to face-to-face customer interaction (walk-in traffic),telemarketing and call night activity and community involvement (attending community activities that may generate new customer leads and supports Bank’s overall CRA goals and initiatives).Meet or exceed all established activity goals (face to face appointments,voice to voice calls, ) to drive sales and referral results
- Understand / speak English is an asset
- Understand / speak French fluently is a requirement
3
Personal Banker Job Description
Job Description Example
Our company is hiring for a personal banker. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for personal banker
- Open new personal and business accounts and perform maintenance on accounts including but not limited to name and address changes, account renewals, and signer and beneficiary updates
- Obtain knowledge of all retail banking products features and benefits included but not limited to demand deposit, savings, certificates of deposits, IRAs, and Home Equity Lines of Credit
- Understand and speaking Cantonese and Mandarin
- Must be able to speak and understand Mandarin and Cantonese
- Understand / speak Mandarin and Cantonese is an asset
- Fluency in Mandarin/Cantonese/Hindi/Punjabi is a strong asset
Qualifications for personal banker
- Understand / speak Italian language is an asset
- Understand / speak Cantonese / Mandarin is an asset
- The ability to speak and understand Cantonese is an asset
- Cantonese/Mandarin is an asset
- Understand / speaking Mandarin an asset
- Speaking / writing Mandarin an asset
4
Personal Banker Job Description
Job Description Example
Our company is hiring for a personal banker. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for personal banker
- Understand / speak Mandarin or Cantonese is a must have
- The ability to speak and understand Cantonese is required
- Proficiency with personal computers and office machines pertinent mainframe systems and software packages
- Outgoing, self-motivated and ability to initiate conversations with customers and take pro-active approach to dealing with them
- Understands / speaks Cantonese, Mandarin or Farsi as a second language is an asset
- Ability to build strong relationships with teammates, business partners and specialists through collaboration
Qualifications for personal banker
- Understand / speak Mandarin and Cantonese an asset
- Understand / speak Mandarin or Cantonese is an must
- Understand / speak Mandarin and Cantonese is a must
- Understand/speak Mandarin/Cantonese/Punjabi/Hindi is an asset
- Understand / speak Mandarin or Cantonese is an asset
- Understand / speak Mandarin or Cantonese is a must
5
Personal Banker Job Description
Job Description Example
Our growing company is looking to fill the role of personal banker. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for personal banker
- Understands / speaks Mandarin English fluently
- Understand / speak English, Cantonese and Mandarin are required
- Commitment to build relationships through phone development
- Must have the ability to work in a professional manner
- A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
- The ability to understand and follow written and oral instructions, and understand the confidentiality of the customer’s or employee’s files
Qualifications for personal banker
- Ability to read, write, analyze and comprehend simple instructions, financial reports and/or legal documents
- High School diploma or GED and one year of customer service experience
- Retail/Sales experience is a plus
- Understand / speak French English fluently
- At least one year of Personal Banker experience or experience as a Universal Banker and equivalent training in retail activities, including Client Conversations I & II and other related Banner Way classes
- This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E