Partner Support Job Description
Partner support
provides expertise to ensure the organization is current with the latest trends in the areas of assessment, leadership, and coaching.
Partner Support Duties & Responsibilities
To write an effective partner support job description, begin by listing detailed duties, responsibilities and expectations. We have included partner support job description templates that you can modify and use.
Sample responsibilities for this position include:
Deliver ongoing reports by gathering data from internal teams
Provide key financial support to aid in the Business Model Transformation, and the business’ decision-making and strategic planning, including the preparation of forecasts, financial models, and investment analyses
Partner with the Premium Support team’s senior management and business support partners (Legal/HR/Services Offerings/Sales Ops) on analyzing and creating new Premium Support Offerings and participate in Pricing and Packaging Committee meetings as the Finance lead for the team
Produce billings and renewal (on time/expansion) trends for forecasting, reporting and analysis
Lead the Premium Support billings, revenue, new EP customer account, and COGs modeling and forecasts
Analyze actual spending against budget/forecast
Margin Leverage Analysis and other Decision Making Analysis in support of business decision-making
Create subscriber growth methodology and metrics through collaboration with the team
Maintain and improve Customer Account P&Ls
Lead development of the spend forecast (monthly), intermediate term spend budgeting (annually), and long-term financial planning (3+ year) for the Premium Support team
Partner Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Partner Support
List any licenses or certifications required by the position: JNTC, PHR, PMP, CP, SHRM, SPHR, HR, COPC, SCP, SCRUM
Education for Partner Support
Typically a job would require a certain level of education.
Employers hiring for the partner support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Management, Finance, Economics, Human Services, Technical, Marketing, Computer Science, Engineering
Skills for Partner Support
Desired skills for partner support include:
MRP
Tools
Resources
Latest market trends
CRM is an advatage
IWIN
MARS
Schwab internal systems
Service Wizards
Trade Screens
Desired experience for partner support includes:
Recommend and implement process improvements to achieve better results
Enforce controls to fulfill fiduciary responsibilities, including required approvals
A positive attitude and trusted team player
Must be motivated, self-starter with exceptional organizational skills and keen eye for details and customer services
Prepare the master database jointly with the customer and Account Director
Discussing product roadmaps and release notes with customers and arranging for relevant upgrades/releases & associated retraining/consulting/health checks
Partner Support Examples
1
Partner Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of partner support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for partner support
- Build and maintain cross-functional/operational relationships with both internal and external partners
- Strong project manager and team player who can collaborate across the globe and with groups at all levels of the organization
- Ability to identify scalable processes that will work across all of our partner relationships
- Intercept and prioritize tasks based on highly flexible roadmaps of multiple cross-functional partners
- Regularly review internal knowledge base content for consistency, quality, and ease-of-use
- Gather insights from our global support network to identify trends and opportunities for our business
- Serve as point of contact for partner engagement teams and external partners
- Manage special projects that support ongoing optimization of the customer and agent experience (as needed)
- Oversight of a number of queues in order to execute the following tasks
- Scheduling and/or Coordinating Meeting Logistics
Qualifications for partner support
- Knowledge-seeker
- Effective communicator (writing and speaking)
- Organized mind
- Experienced Relationship Builder
- 5+ years of experience in customer service, relationship/project management, and/or employee communications
- Bachelor's degree with focus in either a business, writing, and/or social science/research discipline (like English, Journalism, Marketing, Communications, Anthropology, Sociology)
2
Partner Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of partner support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner support
- Service as an information resource/communication channel for global group information
- Sharepoint management and approvals
- Office Supply Maintenance
- Purchasing via CPC and PO
- Hiring Assistance and Coordinating FDO and LDO
- Org Chart Maintenance
- Shipping Assistance
- Provide direct D2D supervision for contract employee’s
- Drive continuous improvement culture, through employee development and standard work
- Lead team to identify and execute opportunities for waste elimination and process improvement
Qualifications for partner support
- Adept at creating efficient and scalable models for partner relationship
- Ability to gather and analyze a variety of data points (qualitative and quantitative) and whittle that information down to the most salient insights for the business
- High level of responsibility, ownership, and accountability
- Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines (project management experience a plus)
- Proven track record of developing highly effective communication with measurable impact
- Can easily and smartly separate what must be done now versus what can be improved later
3
Partner Support Job Description
Job Description Example
Our growing company is looking for a partner support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for partner support
- Conduct process adherence audits and coaching with contactors
- Deliver operational goals for customer SLA’s, cost to serve, and engagement
- Build excitement and enthusiasm throughout the team
- Lead, inspire and motivate your team, by building trust and respect through daily direct supervision
- Troubleshooting partner issues on-going partner technical support
- Provide timely, high quality responses to Branch questions and escalations, while balancing the firm’s and the client’s needs
- Manage workflow received via phone, service wizard, or email, so the ability to adapt and adjust priorities regularly is a must
- Focus on prompt and accurate responses and escalation resolution, while actively navigating internal departments and vendors to ensure seamless esolution for all client issues
- Conduct proactive outreach to assigned Branches to build relationships (answering a variety of questions spanning service, operations, and trading), having ownership and willingness to "quarterback" a wide range of Branch issues
- Conduct in-depth research of escalated issues as necessary, procedures review, and identification and reporting of improvement opportunities
Qualifications for partner support
- Have the ability to influence with good business sense, not politics
- Candidate must possess Bachelor's degree
- At least 5 years advanced experience in related field, Order to Cash/Order processing
- Knowledge and experience of Oracle ERP systems and order management
- Customer-focused, with the ability to establish mutually beneficial objectives, clarify roles and accountabilities with cross functional teams
- Demonstrate strong leadership, strategic and stakeholder management skills
4
Partner Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a partner support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for partner support
- Call-out new information and work closely with other Partner Advocates on a consistent basis
- As the Partner Advocate, you will be a solid team player with a knack for problem solving who is customer focused and inspired by organisational effectiveness
- Establish and streamline escalation processes with external partners and internal stakeholders, work directly with Android engineering to resolve customer and partner escalations
- Identify and quantify top customer-impacting issues to advocate for product fixes and improvements
- Cultivate strong relationships with partners including carriers and OEM's, and represent "voice of customer" back to Android product and engineering teams
- Develop and publish documentation including known issues, tips for end users, and partner training materials
- Monitoring the incident workflows (prioritizing, forwarding, clarifying etc)
- Control of troubleshooting procedures
- Administration of technical and organizational data
- Close cooperation with the service provider (solving issues, requests)
Qualifications for partner support
- Attention to detail, accuracy, resourcefulness, analytical nature, and follow-through skills
- Must be detail-oriented and has strong analytical skills, team player, do mentoring and coaching
- Ablity to handle multiple tasks under tight deadline
- Excellent written and and verbal communication skills
- Can work well at different levels of the organization
- With no records of deliberate violation of any SPML programs, policies, and guidelines
5
Partner Support Job Description
Job Description Example
Our company is growing rapidly and is looking for a partner support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for partner support
- Escalate program/technical issues to the subject matter expert
- Identify coaching and mentoring needs for partner associates to ensure they meet the required performance standards for quality and productivity
- Assist in setting SMART goals for our Partner support program globally and locally, ensure each Partner support representative understands their goals the business goals
- Proactively identify opportunity areas while partnering with the Branch and resolve potential issues
- Have general knowledge of the multiple functions of the web-based dialing system, including Administrator, Supervisor, and Agent
- You will handle arrival data on time to ensure partners have enough leads for the week and replenish data within dialing system according to demand and volume
- You will compile, verify accurately, and sort data using specific instructions and templates customized to each market
- You will review arrival data for any duplicates or errors, and correct any inconsistencies before they are loaded into dialing system
- You will provide ongoing support including password resets, new account creation, and answering general usage questions
- Send pre-arrival information to select partners on a weekly basis
Qualifications for partner support
- Ability to work independently and collaboratively with cross functional, cross-GEO teams
- Has been in current post for at least one year
- Applicants must be willing to work on a shifting schedule
- 2-5 years of experience using data to drive business decisions
- Experience working in a support environment highly preferred (contact management analytics, Zendesk API familiarity)
- Proven experience with stakeholder management and communicating cross-functionally