Operations Technology Job Description

Operations Technology Job Description

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Operations technology provides support for DCS proprietary systems, including Emerson DeltaV, Foxboro, Honeywell, WonderWare suite, and ClearSCADA, as well as other various control system related applications.

Operations Technology Duties & Responsibilities

To write an effective operations technology job description, begin by listing detailed duties, responsibilities and expectations. We have included operations technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Set and manage the technology and operations priorities for the station to achieve business goals
Proactively manage our production environment and take preventative actions/measures to avoid business impacting incidents
Interface with applicable vendors, CDOs and infrastructure teams on a regular basis to maintain system/environment stability
Participate in and support Technology Operations activities and processes such as Operational Impact Assessments, Application Business Outcomes and execution of Service Improvement Plans
Audit and provide recommendations for service level improvements of our processes to ensure optimal performance and utilization and where applicable, lead improvement efforts
Commit on schedule and budget constraints for the project
Establish and manage goals, reporting needs, key performance indicators / early indicators and dashboards for measurement of operation succes
Ensure operational readiness thru effective handoff of technologies and services into production
Develop and/or oversee development of configurations, monitoring procedures and break/fix documentation
Collaborate on system health evaluations to address performance issues and establish action plans

Operations Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Technology

List any licenses or certifications required by the position: ITIL, CISSP, PMP, CISA, HDI, MCSE, MCSA, CCNA, LSS, PMI

Education for Operations Technology

Typically a job would require a certain level of education.

Employers hiring for the operations technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Business, Technology, Education, Management, Information Technology, Information Systems, MBA

Skills for Operations Technology

Desired skills for operations technology include:

Financial markets would be an advantage
C#
Cyber security best practices
DeltaV
Equivalent systems
Experion PKS
FactoryTalk
Ignition
TDC 3000
Wonderware

Desired experience for operations technology includes:

4+ years of experience providing day-to-day oversight/supervision to a team of technical vendor partner resources
Experience in the web and distributed computing environment, mainframe exposure
Develop and maintain a high-performing team through effective vendor partner resourcing and management, coaching and performance management
Establish and maintain effective and productive working relationships with business partners, vendor partners and service providers, other teams across the organization
Preferred certification in ITIL V3 Foundations and Service Operations
Possess a Bachelor degree in Computer Science or Engineering

Operations Technology Examples

1

Operations Technology Job Description

Job Description Example
Our growing company is looking to fill the role of operations technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations technology
  • Ensures corporate-wide information security standards and procedures are executed in compliance with Federal, State and Regulatory mandated policies, standards, guidelines and nationally recognized industry best practices
  • Ensures technology service delivery and maintenance controls adhere to internal, OCC, state or external audit requirements/recommendations
  • Oversees Change Management and Execution activities as it relates to technology maintenance changes
  • Oversees Defect Management reporting process, tracking and certification of remediation for application and system defects
  • Oversees Release Management Scheduling, Tracking and Testing for application releases
  • Manages activities related to Desk side support functions
  • Manages activities related to Infrastructure support functions
  • Manages BSA’s and TSA’s resources to support the above activities
  • Support development and enhancement of advanced software tools for Strategic Technology Operations
  • You will provide leadership by modeling good practice, sharing expertise and instituting best practices to improve enterprise resilience
Qualifications for operations technology
  • Participate in the annual budget and project planning process
  • Review and approve vendor/supplier invoices, as applicable, to ensure services provided/business activity translates accurately to spend
  • Work with finance and business management teams to manage overall operational finance plan for voice & contact center technologies
  • Manage project and operations communication and status reporting
  • 5-7 years of relevant experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with relevant Middleware enterprise technologies (Web Sphere Application Server, J Boss, Apache, Tomcat, IIS, .NET)
  • 3+ years of direct people-management experience, to include performance management, with proven ability to lead and influence
2

Operations Technology Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of operations technology. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations technology
  • Represent highly visible and/or impacting changes and incidents on behalf of the onsite teams
  • Creation of team productivity metrics and headcount forecasting
  • Perform skill set assessment across all sites and identify/implement required training
  • Enforce proactive system checks to ensure “ready-for-business”, stability and reliability of GTI technology
  • Identify and implement improvement plan to enhance the customer service and troubleshooting performed by teams
  • Leverage technology – analytics and digital twin – to work with functional counterparts & impact work flows, cost & consumption frequency (usage) at remanufacturing shops and in the field
  • Optimize division of tech responsibilities between the Regional Support Office and our schools (centralized vs
  • Balance management responsibilities with hands-on Database Administration work
  • Maintain a regular focus on continuous improvement
  • Ensuring live services and adequately monitored and that responses to issues are quickly and effectively dealt with
Qualifications for operations technology
  • Regression and Parametric testing)
  • Experience with regulatory reporting is preferred
  • Candidate must exhibit the ability to work well with senior technical leads, business analysts, peer developers and junior developers
  • Experience in managing a team of at least five people
  • 4+ years of programming experience in a general purpose language
  • Experience in probability, statistics, and regression analysis
3

Operations Technology Job Description

Job Description Example
Our growing company is looking to fill the role of operations technology. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations technology
  • Provide direction for the highly technical team that supports the complex environments
  • Manage the operations of both on premise and cloud solutions, and interface with the development teams to build and maintain highly efficient relationships
  • Driving process optimisation leveraging ITIL service practices and disciplines and interleaving them into DevOps best practices, enabling teams to implement improvements to provide world class coverage and support
  • Responsible for managing the organisation that provide L0- L3 technical infrastructure support in addition to desktop support, vendor management
  • Defining the structure and role of monitoring/alerting and its integration with the development teams
  • Develop a long term vision of the role of Technology Operations in the business
  • Lead and Drive vendor negotiations to ensure maximum benefit for both parties
  • Lead a team of technologists to Plan, design, develop, and implement business systems, applications, software subsystems, and related system products/tools in support of core business and organizational functions
  • Assist business leaders in understanding IT processes and restrictions
  • Lead the day-to-day operations of PGA.com site and products, overseeing all technical operations of the business, including project management, prioritizing development and managing timelines, quality assurance and the overall project lifecycle - setting and managing team expectations, running status meetings, managing deliverables, owning the project roadmap, ongoing progress review and project closeout
Qualifications for operations technology
  • Solid knowledge of Linux and shell scripting
  • Familiar with SDLC tools
  • Ability to interact with non-technical user groups
  • Financial industry background, and specifically exposure to back-office processing (securities clearance and settlement, Swift)
  • Experience of working on application with external connectivity
  • 10+ years of experience in investment banking technology developing systems / platforms in a distributed environment
4

Operations Technology Job Description

Job Description Example
Our growing company is looking for an operations technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations technology
  • Take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others
  • Communicate directly with customers to address questions regarding contracts and metrics
  • Communicate directly with corporate executives to solicit advice and provide guidance
  • Work closely with vendors, internal engineering, and project management teams, and other technology experts to assist in establishing specifications and requirements for successful new product/application development
  • Present technical roadmaps, business cases and project proposals effectively to all levels of the organization
  • Manage multiple projects identify gaps and overlaps, drive organizational alignment to increase organizational throughput
  • Develop the work-around or schedule project recovery plans
  • Available to travel domestically & internationally, not to exceed 30%
  • Assist in building and running reports
  • Work with engineering teams to set up and manage a 24x7, 365 infrastructure environment, including managing the Ops tools for automated builds, unit-testing, security and scalability in on-prem and cloud environments, like Amazon AWS
Qualifications for operations technology
  • Proficient in Data Warehousing Concepts
  • Ability to manage critical, highly visible issues in an urgent and professional manner
  • Strong knowledge of compensation principles and best practices, demonstrated business acumen
  • Strong analytical, problem-solving and financial modelling skills
  • 2+ years of hands on experience in Java development and application architecture
  • Ability to interact with non-technical user group
5

Operations Technology Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations technology
  • Accountable for end to end operations of firm’s Integrated Computer Platform, including compute, hypervisor, storage and network
  • Site Reliability Engineer Role (Google Model) for the IAAS platform the Integrated Computer Platform with ownership of Infrastructure automation, micro services operational ownership and driving the agility of the platform to achieve end to end stateless provisioning and operations
  • Ensure process, procedures and controls are auditable, with risk management embedded into all aspects of operations
  • Experience in the ITIL framework for best practice in IT Service Management is an asset
  • Very strong to adhere to corporate standards and follow strict procedures
  • Governance/Oversight/Control mindset is key
  • ITIL and MSCE (or equivalent) certification
  • Windows 2012/2016 Server certification is an advantage
  • Knowledge of Citrix XenApp 6.5 and remote access technologies (RSA)
  • Video Conferencing Meeting room support - TANDBERG AV, Video/Audio, CISCO TP
Qualifications for operations technology
  • Minimum of 10+ years experience in IT Management with a minimum of 5 years in Distributed Systems Engineering & Architecture Management
  • Proven experience supporting clients in-person on the telephone, along with ability to provide on-call support in a 24/7 environment
  • BS or higher degree in a relevant engineering or information technology discipline
  • Should understand relational database management systems
  • Must be able to communicate effectively, in writing and verbally, to other members of the team Sr
  • Multi-Tasking is a must have

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