Associate, Technology Job Description

Associate, Technology Job Description

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Associate, technology provides hardware and software support for Windows and Apple OS systems on laptops and desktops including computer imaging, virus scanning, Microsoft Office products, web browsers, and common troubleshooting tools.

Associate, Technology Duties & Responsibilities

To write an effective associate, technology job description, begin by listing detailed duties, responsibilities and expectations. We have included associate, technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Document and own Control Incident and Issue Management governance
Providing advice during the development of new businesses and systems
Act as the administrator for Microsoft Dynamics CRM and SL/GP platforms (create & edit user roles)
Analyze CRM/ERP data to ensure integrity
Design logical and relational databases in diverse and technological environments, in file structures, design and retrieval, access methods, control and development of standards
Monitor and follow-up on all assigned tickets in ZenDesk, ensuring proper resolution, end-user contact and satisfaction
Troubleshoot user issues using best practices, internal tools, standard troubleshooting techniques and external resources
Analyze and resolve problems according to shifting priorities, time frames and resources, documenting resolutions in ZenDesk
Contribute to Knowledge Management by publishing appropriate issue resolutions to IT Knowledge Base
Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems

Associate, Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Associate, Technology

List any licenses or certifications required by the position: CCSP, CISA, CISSP, CPA, HP, CCA, CCNA, SPBN, SPD, APC

Education for Associate, Technology

Typically a job would require a certain level of education.

Employers hiring for the associate, technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Information Technology, Technology, Information Systems, Engineering, Business, Management, Computer Engineering, Education, Technical

Skills for Associate, Technology

Desired skills for associate, technology include:

Advanced cloud adoption
Agile development and related web / mobile applications
Governance
Internet of things
Operating processes and people models to address key and evolving risks
Related infrastructure components
Risk and control considerations for modern and emerging technology areas
Apple and Windows-based software/hardware
Microsoft Office tools
Specific business area

Desired experience for associate, technology includes:

Knowledge of one of the commonly used programming languages like Java, C++/VC++, C#, VB.NET
Knowledge and understanding of RDBMS concepts and RDBMS like Oracle, SQL Server, Sybase
Basic understanding of OS and familiarity with windows and Unix OS
Gathers and interprets information from multiple sources (including databases, interviews, ) and makes recommendations
Be working as part of a team responsible for designing, building and supporting systems used to run a global hedge fund business
Be embedded, sitting alongside traders, analysts and portfolio managers – this will provide unparalleled hands on experience of the hedge fund business

Associate, Technology Examples

1

Associate, Technology Job Description

Job Description Example
Our growing company is looking for an associate, technology. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for associate, technology
  • Assists in the provisioning of LAN, microcomputer, or other technology equipment installation, repair, troubleshooting, maintenance and/or support
  • Monitors and maintains system security
  • Provides resource estimates and progress reports
  • May sail occasionally on the JOIDES Resolution research vessel as a staff member to provide technical assistance and desktop computer support for a heterogeneous network and computing environment
  • The duties of this position involve fine motor skills for delicate tasks and strenuous physical activity, including moving, lifting, and carrying heavy loads
  • Working under confined conditions on the ship
  • 3 to 10 years of outstanding professional achievement at a software and/or online service provider
  • In-depth experience in technology strategy, high tech product management, development or product marketing such as bringing high tech products to market to businesses or consumers
  • An advanced degree (MBA preferred) with outstanding academic achievement and a strong record of leadership in an academic, professional, or extracurricular setting
  • Problem analysis, research, and resolution for end users including hardware, operating system and software for laptops and desktops
Qualifications for associate, technology
  • Understanding of Risk Management process (Risk assessment, Risk management, Risk reporting )
  • Understanding of security Risks, violations, controls, metrics etc
  • Provides on-call support on nights
  • Responsible for the delivery of assigned projects and support activity
  • Supervise and support student computer use in classrooms, labs
  • A positive attitude when working under stressful conditions
2

Associate, Technology Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of associate, technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for associate, technology
  • Support of Center outreach activities, including the identification of potential commercialization clients and companies interested in participating in events, such as the Life Sciences Summit, Fundamentals, and Bootcamp
  • Preparing reports and quantitative documentation of Client interactions
  • Soliciting impact statements from clients
  • Manage activities associated with the Center of Biotechnology and the Long Island BiotechnologyHub outreach, including the identification of potential commercialization clients and companies interested in participating in events, such as the Life Sciences Summit, Fundamentals, and Bootcamp
  • Manage technology and business development projects
  • Review reports and quantitative documentation of client interactions
  • Mentor clients and students as needed to set them on the path of success in the areas of business and technology development, and knowledge of technology commercialization
  • Independently conduct and lead meetings with clients as needed
  • Attend seminars/conferences for professional development in technology commercialization as required
  • The primary role of the candidate is to design, develop, and support components of the distributed Listed Derivatives Clearing System
Qualifications for associate, technology
  • Degree holder or equivalent in PR, Communications, Marketing, Business or related disciplines
  • More experienced candidates will be considered for Manager
  • The candidate is expected to participate in the entire software development life cycle from definition of requirements through deployment and support
  • The candidate is expected to work closely with colleagues and users in other regions
  • Assist in the strategic analysis of new technologies, including conducting initial research, identifying start-ups active in those ecosystems and preparing structured overviews on the rationale and possible approaches for Sony to participate in these ecosystems or enter new business domains
  • Assist in the sourcing and due diligence process for investment candidate, in terms of their technology potential, merit, and scalability
3

Associate, Technology Job Description

Job Description Example
Our growing company is looking to fill the role of associate, technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate, technology
  • Assist in supporting delivery of new biopharmaceutical applications and technologies on delivering improvements to the existing supply chains supported by GMS Biopharm and technology transfers between GMS Biopharm & R&D
  • As necessary will be required to carry out laboratory based biopharmaceutical process development/investigational activities
  • Conduct testing and quality assurance tasks and fix defects that may arise
  • Answers, logs, and routes help calls
  • Escalates help calls as appropriate and provides first-level support
  • Documents problems and resolution
  • Provides user support for certain, specific applications
  • Resets passwords
  • Receives and processes requests for new service
  • Be proactive and product-savvy, complete vendor product training, and visit vendor product sites for newest content for the Hero zones (Technology & Connectivity, Printer & Paper, and Workspace Design) on a regular basis
Qualifications for associate, technology
  • You are familiar with multiple programming languages and are eager to learn new ones when needed
  • You are experienced in imperative, functional and object-oriented programming paradigms and know when to use which
  • You are focused on developing scalable solutions that solve a particular problem, but are generalized to the right level such that the same solution can be applied to other problems
  • You embrace test-driven development and other agile techniques in order to produce quality software
  • You constantly try to improve existing systems / architecture
  • You would like to join a small team of like-minded, quality focused professionals in a fast-paced environment with high focus on product delivery and constant innovation where you will be able to make a significant impact to the overall platform
4

Associate, Technology Job Description

Job Description Example
Our innovative and growing company is hiring for an associate, technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for associate, technology
  • Support Campus events such as More2Explore and superdays
  • Assist in the coordination of small and large scale meetings/activities
  • Assist in collection of key program metrics, program feedback surveys and focus groups
  • Assist in the planning and execution of the Summer Internship Program
  • Assist in the coordination of the campus intern and full time hire orientation process
  • Create and manage the monthly campus program newsletter
  • Manage the Campus Program mailbox and calendar
  • Work on various Campus projects as assigned
  • Provide daily administrative support as needed
  • Must have computer skills preferably in MS Office applications, including Excel, Word, Outlook, and PowerPoint with the ability to quickly master new systems and software applications
Qualifications for associate, technology
  • A minimum of 3 years post-graduate experience in the Biopharmaceutical/ pharmaceutical industry or equivalent
  • Completed Bachelor’s Degree preferred (equivalent experience would be considered)
  • Experience in an environment with high call volume preferred
  • Proficient to Advanced in Microsoft Office products
  • Proficient to Advanced in the use of Vendor Management Software such as Fieldglass, Beeline, IQN, or similar
  • Knowledge in biopharmaceutical technologies such as large scale cell culture/microbial technology, biopseparations technologies, or pharmaceutical manufacturing of proteins
5

Associate, Technology Job Description

Job Description Example
Our company is hiring for an associate, technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for associate, technology
  • Apply proven applications development methodologies, hardware characteristics, and other technologies to produce comprehensive solutions, within the agreed quality, service commitment levels, schedules and budgets for the assigned projects
  • Communicate with peers and business unit in planning, developing, implementing and supporting IT projects
  • Assist the AGS PMO and their clients by providing guidance and resolution on technology incidents and service requests by working with the AGS Technology Analyst and our Technology Partners
  • Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office
  • Track technology issues and resolutions, and provide status updates to the AGS Technology Analysts, AGS PMO and client through e-mail and phone calls
  • Assist the AGS Business Analytics team, AGS Supply Base team, and PMO in data upload projects where a risk to data integrity and functionality with the technology exist
  • Working closely with clients to diagnose business processes or organizational problems, and leveraging technology to determine how our clients can seize new opportunities
  • Recommending and implementing new technologies, and ensuring a successful transition to what’s new
  • Leveraging existing and newly developed programming skills to build portions of client applications to design and build innovative answers to complex business and IT challenges
  • Managing and assisting with the preparation of financial models and business valuations
Qualifications for associate, technology
  • Hive MapReduce
  • Java - Core Java, J2EE
  • You will find yourself in an exciting business area on an ambitious re-engineering roadmap, which will bring many opportunities to work alongside the business, learn new technologies as we evolve our stack for the future, There is an opportunity to work on web based UI development for those with skills in this area or with a desire to learn them
  • Familiarity & experience with testing frameworks (JUnit/FitNesse) and concepts (Test Driven Development, Regression testing)
  • Ideal candidate will have strong programming skills with a passion for delivering high quality software, ideally with experience of working with automated testing tools in an agile development environment
  • A successful track record of managing projects and/or people

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