Client Technology Job Description

Client Technology Job Description

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Client technology provides guidance and leadership on client-facing data technology issues for the firm, including potential acquisitions and investments.

Client Technology Duties & Responsibilities

To write an effective client technology job description, begin by listing detailed duties, responsibilities and expectations. We have included client technology job description templates that you can modify and use.

Sample responsibilities for this position include:

Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
Liase between the Sales team, Product Development and Application Developers
Act as a technical relationship manager for multiple clients and manage multiple projects concurrently
Support and development of local flows, client integration projects and risk systems
Develop Java applications and web services on the Linux/Tomcat platforms
Database systems including Sybase, Informix and MySQL
Middleware platforms using XMPP messaging
Field incoming help requests and document user information and nature of problem or issue
Resolve request or escalate problems when required to the appropriate technical resource
Access knowledge bases and frequently asked questions resources to aid in problem resolution

Client Technology Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Client Technology

List any licenses or certifications required by the position: ITIL, MCSE, CCNA, MCP, MCDST, CBAP, CCBA, CISM, CISSP, ASE

Education for Client Technology

Typically a job would require a certain level of education.

Employers hiring for the client technology job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Business, Technical, Engineering, Information Technology, Information Systems, Management, Technology, Associates

Skills for Client Technology

Desired skills for client technology include:

Application
Data and infrastructure architecture disciplines
Architecture
Client facing Travel Technology
Client facing Travel Technology and solid experience in the administration of min 1 Application
Design and business processes
Various mobile devices
Agent facing Travel Technology
Agent facing Travel Technology and Basic experience in the administration of min 1 Application
Electronic markets

Desired experience for client technology includes:

Experience with database design and SQL required
Experience developing AngularJS or similar JavaScript WebUI frameworks required
Perform desk side diagnosis and resolution of problems for end users
Document problem-solving process and successful actions taken through to final resolution
Evaluate resolutions and analyze trends to prevent future problems
Develop self help tools and frequently asked questions for end users

Client Technology Examples

1

Client Technology Job Description

Job Description Example
Our innovative and growing company is looking for a client technology. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for client technology
  • Engineer and provide integration and steady state support for the various business critical mobile solutions (Virtual Laptops, Blackberry)
  • Drive engagement and influence strategic vendors (Apple, Google, ) in order to meet forward requirements towards our mobile strategy – including partnering one co-engineering efforts
  • Testing and evaluating voice communication products to ensure that they meet the firm’s feature and infrastructure requirements
  • Troubleshoot and escalate problems to technology groups and the business managers as required
  • Follow-up on open issues and obtain resolutions
  • Project manage new business start-up initiatives
  • Adhere to firm’s compliance and risk management procedures
  • Perform statistical analysis and business reporting for marketing and sales teams
  • The candidate will own, solve and support internal and external client technical issues as they pertain to the Prime Services businesses
  • Bring hands on approach to systems integration, reporting and tools development tasks whilst leveraging various IT development teams
Qualifications for client technology
  • Extensive experience of supporting Market Data applications and connectivity (Bloomberg, Reuters, Factset etc)
  • Excellent knowledge of industry standard mobility options such as Blackberry and enterprise MDM solutions and smart-phone devices
  • Lead the improvement of department policies and procedures
  • Strong analytical skills with ability to break down and communicate complex issues, ideas and solutions
  • Experience in SW release management into QA, user acceptance and production environments
  • Must posses ability to handle multiple ongoing assignments
2

Client Technology Job Description

Job Description Example
Our growing company is looking for a client technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client technology
  • Accountable for the accuracy and quality of work and appropriately escalating any issues to management
  • Analyze, manage, monitor and report on assigned accounts
  • Develop, manage and maintain positive relationships with internal and external customers
  • Prioritize and process inquires that are assigned through multiple channels (Email, Ticket Queue, IM, etc…)
  • Analyze large amounts of data to determine trends, locate errors, modify inventory
  • Uphold and adhere to policies and procedures defined by Goldman, Sachs to ensure safety and soundness
  • Take initiative to identify opportunities for process improvements/automation and develop methods to reduce risks and increase productivity
  • Hardware and software configurations and setup using our approved NBCU Imaging process
  • Installation of PC and MAC operating systems
  • Familiarize end users with respect to basic hardware and peripheral device operation
Qualifications for client technology
  • Extensive experience developing web applications using MVC design patterns and RESTful APIs required
  • Overseeing the team's delivery of small projects willingness to run operational projects, such as staff moves, software deployments or office relocations
  • Excellent knowledge of Microsoft Active Directory and Microsoft Exchange
  • Must possess the ability to establish, advocate and implement SDLC best practices in Agile environment, inclusive of continuous test driven development and collection and documentation of requirements
  • Experience with defect tracking, reporting and root-cause analysis
  • Experience with build tools like Gradle, Maven, TeamCity and Jenkins
3

Client Technology Job Description

Job Description Example
Our company is growing rapidly and is looking for a client technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client technology
  • Should be able to certify and the common tools used to manage the delivery of an MSFT application from development to production
  • Operate effectively in a team environment with both technical and non-technical team members
  • Ability to apply skills in routine, limited difficulty situations
  • Ability to operate within NBCU standard operating procedures
  • Ability to effectively communicate orally and in writing technical information to non-technical audiences
  • Ability to timely escalate issues to Manager in order to meet our set SLA
  • Manage Client Intelligence toolsets throughout SDLC
  • Develop and execute our product roadmap for Sales across Fixed Income, Equities and Investor Services globally
  • Drive idea-generation for new products, enchanced products – in short, generate ideas for technology innovation that help delivery the ability for Sales to increase productivity, increase revenue, and reduce mundane tasks
  • Produce requirements documents that translate business requests into functional specs for technology teams
Qualifications for client technology
  • Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise including Gmail, Calendaring, Drive, Sites, Groups and Google +
  • In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7 & 8, and various applications including Office (Linux experience a plus)
  • Experience using common scripting languages including any of UNIX, Java, C , VBA
  • Extensive experience developing software applications in object-oriented languages required
  • Experience with testing tools across Web, Windows/.Net, and Mobile platforms, including JMeter, Selenium-WebDriver, Protractor, Jasmine, Visual Studio UI, Android/iOS, and Monkey Talk
  • Experience with code coverage (SonarQube, Clover) / unit testing (Junit, TestNG, Karma)
4

Client Technology Job Description

Job Description Example
Our company is looking for a client technology. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client technology
  • Become in-person point of contact for Sales staff locally to the trading floors in Hong Kong and across Asia
  • Must build very strong and tursted relationships with Senior Sales Management staff and Sales people
  • Management of team acting as Primary contact for Client Services and system related issues from both the business and IT globally
  • Primary contact for all system related sprint meetings and discussions working alongside the Client Services
  • Partner with IT teams and other stakeholders to help structure the approach and own Client Services and On-Boarding road maps for all core systems
  • Identify systems with identical functions and partner with IT teams to work on migration and decommission plans for redundant platforms
  • Partner with IT teams as the primary Client Services person for all user based platforms which offer hands on development
  • Provide regular feedback to Client Services management on future system related releases and changes
  • Manage KPI's and reporting of on-going Client Services projects, ensuring global strategies are taken into consideration
  • Working directly with Client Services teams to build and document requirements for new systems and enhancements to existing platforms
Qualifications for client technology
  • Some technical background across infrastructure technologies, network , voice
  • Must be able to efficiently document process and procedures
  • Teamwork – This position involves not only working well with others within one team but with many resolution groups globally
  • Graduation or Diploma holder with all certificates in place
  • 2 years minimum working experience supporting the financial industry
  • Teamwork - The position is the one most visible to the end users for their technical support
5

Client Technology Job Description

Job Description Example
Our innovative and growing company is hiring for a client technology. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for client technology
  • Work with communications on the management of documentation internally and externally for global releases which have a Client Services and Client impact
  • Initiate working groups to coordinate training of new systems and changes to existing systems relative to the Client Services teams
  • Coordinate with team managers to ensure that UAT testers are provided where required from Client Services
  • Understanding of other asset classes preferable (cash equity , Prime brokerage, FX, Cleared OTC, Bilateral OTC)
  • Technically proficient in Microsoft applications (technical user level)
  • Analytical mindset allowing to review and improve tasks and processes
  • Ability to create technical requirement documents
  • We are looking for a strong developer with a passion for solving problems using technology
  • The CP RTC Multimedia team is seeking a highly motivated, versatile technologist to join our development team and help us move forward our platform strategy through the continued development of our applications, frameworks and technologies
  • Manage full product ownership of voice communication products
Qualifications for client technology
  • Technical proficiency on Multimedia technologies
  • You are curious about and analyze systems that other people take for granted
  • You have a strong interest in data analysis and network protocol development
  • You have a solid understanding of how to make systems and software more secure
  • You have a successful track record of delivering quality results in cross-functional projects
  • You have experience with peer-to-peer protocols such as the BitTorrent protocol

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