NOC Analyst Job Description

NOC Analyst Job Description

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NOC analyst provides routine support for DNS, DHCP, and IP Address Management services and related technology infrastructure.

NOC Analyst Duties & Responsibilities

To write an effective NOC analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included NOC analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Responds to incidents submitted by customers and internal staff
Conducts specific procedures to proactively check the health and welfare of the applications and infrastructure
Monitors system and application components and respond to alarms and traps
Determines the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
Requests involvement of the 3rd line engineering staff when required
Requests involvement of the customer second and third tier support organization when appropriate
Serves as the focal point for status information on the progress of the resolution effort
Conveys status information to the customer designated personnel on a designated schedule
Gathers the incident history and preserve it for later use
Serves as the focal point for gather input to and coordinating MOP's

NOC Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for NOC Analyst

List any licenses or certifications required by the position: CCNA, OSI, JNCIA, ITIL, SEC, CCNP, RHCT, COMPTIA

Education for NOC Analyst

Typically a job would require a certain level of education.

Employers hiring for the NOC analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Education, Computer Science, Associates, Information Technology, Engineering, Physics, Technology, Computer, Information Systems

Skills for NOC Analyst

Desired skills for NOC analyst include:

Basic network technology
Help Desk/Customer Support center operations
Current IT technical standards as related to microcomputers
DNS
ITIL Service Management practices would be
Printers
Active Directory
DHCP
TCP/IP and the functions of NW technologies
2007 and 2010 environments

Desired experience for NOC analyst includes:

Able to work in a fast-paced environment and work under pressure
Flexibility to work evening or night shifts is mandatory
Current CCNA preferred
Interacts with network and hardware engineers system and database administrators regarding network/system activities and outages
Escalate reported or detected issues to the appropriate team (e.g., DBAs, SysOps, App Developers, ) but continue to own the overall resolution of the issue
Assisting users and other I.S

NOC Analyst Examples

1

NOC Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for a NOC analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for NOC analyst
  • Handling incident management, communication (written and verbal), and troubleshooting with limited direct supervision
  • The Network Operations Center (NOC) is manned 24/7
  • Perform Geolocation solution set analysis per customer contracts and SLA requirements
  • Be part of a team that works 24/7 shifts covering 1st level issues for the SLF network infrastructure
  • Monitor events and alerts, triage/analyze and resolve or escalate as appropriate
  • Follow ITIL model for any changes required to network devices
  • Work with 2nd and 3rd level teams to ensure documentation is accurate
  • Using all monitoring tools to monitor the availability and performance of critical applications, systems, and networks
  • Perform all daily system and network log reviews
  • Perform all incident management and reporting activities
Qualifications for NOC analyst
  • Experience working in a process-oriented workflow environment
  • Solid understanding of network (WAN, LAN, VPN)
  • Solid understanding of TCP and IP Addressing
  • Working knowledge of enterprise software tools such as Lotus Notes, MS Office and Internet Explorer
  • Proven customer experience and practiced communication skills, both orally and written
  • Experience with Event management and network monitoring tools
2

NOC Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking for a NOC analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for NOC analyst
  • Provide technical and non-technical communication to internal customers and 3rd parties of issues, remediation, and resolution status
  • Analyze metrics and report performance trends to assist technical personnel to predict future issues or outages
  • Utilize network/system/application monitoring tools to monitor a wide variety of systems that include physical/virtual/cloud servers, public facing web/mobile apps, databases, networking, and storage
  • Answer 24x7x365 hotline to intake and triage all issues reported by internal and external customers
  • Provide desktop and end-user support (primarily during shifts outside of normal business hours)
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution)
  • Interface with other Local Exchange Carriers, Interexchange carriers, ISP’s, and Vendors
  • Utilize various ticketing systems to track and document customer troubleshooting and communication
  • Work in a 365/24x7 Network Operations Center environment
  • Fast paced, high volume position requiring excellent verbal and written skills
Qualifications for NOC analyst
  • Must take the initiative to stay abreast of industry and business challenges and incorporate trending analysis with internal data
  • Must be a team player with a demonstrated dependability
  • Network troubleshooting skills (ping, tracert, nslookup)
  • Experience working in a Network Operation Centre
  • Experience working with Service Providers and Carriers
  • Experience interacting and working with third-level technicians/engineers and external vendors a plus
3

NOC Analyst Job Description

Job Description Example
Our innovative and growing company is looking for a NOC analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for NOC analyst
  • Review alarm logs daily to ensure alarms are being properly addressed
  • Validate problem descriptions and perform detailed problem diagnosis
  • Able to analyze a minimum of two of the following SONet devices- Fujitsu, Cyan, Cisco ONS 15454, Cienna, Optellian, Transmode, Lucent DMX, Hitachi, Infinera, Nortel OME or Preside
  • Perform collaborative tier 2 network technical support including ticket entry, notify Shift Supervisor, service restoral and perform troubleshooting to isolate issues related to the network infrastructure, system and applications
  • Assist in documentation of procedures and processes
  • Collect and review capacity and performance reports for various network management systems to report trends
  • Provide support to NOC technicians and conduct off hours support as needed
  • Proven ability to develop and execute plans for new element deployments
  • Detailed understanding of monitoring/troubleshooting practices and procedures
  • Managing projects and expectations with peers, management and Inter-team collaboration
Qualifications for NOC analyst
  • Network Operations Center (NOC) Analyst needed to solve computer problems and use computer technology to meet the needs of the organization
  • Will be responsible for designing and developing new computer systems by choosing and configuring hardware and software
  • Will be required to devise ways to apply existing systems’ resources to additional tasks
  • Work with specific types of computer systems—i.e
  • Use techniques such as structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to make sure plans are efficient and complete
  • May be required to create custom applications tailored to specific tasks
4

NOC Analyst Job Description

Job Description Example
Our company is looking for a NOC analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for NOC analyst
  • Act as Liaison between Network Operations and Engineering
  • Assist teammates with support of network elements taking escalations on support and configuration issues and ability to mentor junior analysts
  • Strong UNIX shell, PERL scripting a plus
  • Evaluate, prioritize, and address events that are detected by monitoring systems
  • Maintain, validate, and update monitoring
  • Escalate issues and communicate details succinctly
  • Identify, document and monitor exception conditions
  • First and second level service restoration activities may include alert correlation, incident triage based upon research and analysis
  • Support and monitor the On-line Ordering (OLO) application environment, which includes network circuits, Production servers, CISCO hardware, web application deployments and content updates, switch over to redundant/backup site
  • Code deployments into various environments
Qualifications for NOC analyst
  • Availability to work various shifts, extended hours and to provide on-call support as required
  • Visual acuity to read technical documents, computer screens and to accurately identify small parts and components
  • Ability to bend, stretch, and crawl under desks
  • Associates Degree in Electronics/Information
  • 3+ years of experience supporting and monitoring network systems/servers in an enterprise environment
  • Experience using monitoring tools such as SolarWinds, New Relic, Cacti, Nagios
5

NOC Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of NOC analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for NOC analyst
  • Work with LEC’s, IXC’s, vendors, internal departments, and customers to successfully test and turn up new services as required
  • Work with IT support and engineering teams to solve complex Voice Service related issues including but not limited to advanced call routing, Unified Contact Center Enterprise, Voice and Video Endpoints
  • Data migrations and load balancing
  • Lead IT projects/involvement in implementing new technologies
  • Remote management of servers
  • Server Backup monitoring
  • Share/Group management
  • OS reboots post Patching
  • Act as second level support for Access, CSMB, ERC, and other NOC verticals as needed
  • Conduct level 1 incident analysis
Qualifications for NOC analyst
  • Relevant voice certifications (Avaya)
  • Experience with SIP, Frame Relay, PPP, and MPLS networks
  • Must have experience in data/voice/facilities with a high level of familiarity of the devices/technologies listed in preferred skills
  • Must be able to learn new programs and processes on a regular basis to support our customer base
  • Knowledge of equipment vendors should include, but not be limited to, Cisco, Vina, Netopia, Adtran, Overture, Hatteras, Tellabs, Alcatel, Lucent, Eastern Research, Juniper, Actelis, Paradyne, Zhone, Calix, and Copper Mountain
  • Position also requires a high level of technical LAN expertise

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