NOC Engineer Job Description

NOC Engineer Job Description

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NOC engineer provides technical support for the Cisco IP Telephony system, Nice/CyberTech Voice Recording, Trader Voice, Voice Mail, Click-to-dial, Voice Gateways etc.

NOC Engineer Duties & Responsibilities

To write an effective NOC engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included NOC engineer job description templates that you can modify and use.

Sample responsibilities for this position include:

Knowledge of network topologies & protocols (TCP/IP, HTTP, SNMP)
Finding opportunities to automate workflow and implementing processes and proceedures
Perform server installs
Interact and communicate with Terminal Parties, Capacity Owners and Equipment Vendors, other company departments, involving exchange of detailed, technical information and coordination efforts
Summarize and log the results/findings of each activity in related trouble ticket databases reports when requested
Use various monitoring tools, scripts, and database queries to efficiently identify and understand service affecting issues
Responsibilities include surveillance, fault management and event notification of the network infrastructure
Application Monitoring to include server hardware and Operating Systems
Provides professional, remote support in a fast-paced environment
Provide front line remote support for incoming requests and manages these requests in the Help Desk ticketing system as they progress towards resolution

NOC Engineer Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for NOC Engineer

List any licenses or certifications required by the position: ITIL, LINUX, MS, CCNA, MCSE, MCSA, CCNP, SSL, SDN/NFV, CCSA

Education for NOC Engineer

Typically a job would require a certain level of education.

Employers hiring for the NOC engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Information Technology, Engineering, Education, Associates, Computer Sciences, Telecommunications, Electronics, Electrical Engineering

Skills for NOC Engineer

Desired skills for NOC engineer include:

BGP
EIGRP
OSPF
TCP/IP
Telecom circuits ranging from DS-0 through OC-12
CTI
Voice recording products
Windows operating system
Linux
Networking

Desired experience for NOC engineer includes:

Solid understanding of LAN/WAN protocols and topologies
Basic understanding of internetworking hardware such as switches, routers, VPN devices, Internet Access Devices, Remote Access Devices
Basic understanding of Network Administration, including users, permissions, Client/Server networks, login authentication, SNMP, Network Admin
8+ years enterprise level technical support experience, preferably in a NOC
Proficiency with MS Office tools, particularly with Excel
Hands on Experience in a scripting language such as Perl, Unix Shell, Powershell, bash, PHP, Python or Java

NOC Engineer Examples

1

NOC Engineer Job Description

Job Description Example
Our growing company is hiring for a NOC engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for NOC engineer
  • NOC responsibilities includes triaging, alerting, and troubleshooting systems and applications
  • Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences
  • Conduct scheduled maintenance and patching
  • Implement, deploy, and migrate systems and applications
  • Take part in the pager rotation to provide support coverage during non-business hours
  • Assist Product Support departments in resolving customer complaints
  • Scheduled network maintenance, owning CRQ process
  • Resolving network, server, and workstation problems
  • Fields calls to triage, and escalate network, hardware, and application issues
  • Produce documentation on systems, networks, policies and procedures communicate the documentation to the larger engineering and operations community
Qualifications for NOC engineer
  • Knowledge of monitoring solutions and scripts, familiarity with monitoring REST, SOAP based web services and tools such as Zabbix, Nagios, Cacti, or Solarwinds
  • Knowledge of Splunk or similar log parsing tools/technologies
  • Experience with Helpdesk and Wiki Systems (Atlassian Confluence and Jira, Zendesk)
  • Experience with content distribution technologies (Kencast, Aspera, Signiant)
  • Knowledge of SQL, MongoDB/NoSQL databases queries
  • Experience with VOD, excellent understanding on video and metadata specification a real plus
2

NOC Engineer Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of NOC engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for NOC engineer
  • Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff
  • Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly
  • Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco, Alcatel, Adtran, Actelis, HP, Extreme, Zhone)
  • Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third party suppliers systems
  • Perform collaborative tier 3 network technical support, notification and escalation
  • Assist project implementation and rollout
  • Provide support for Technical Support, R&D, and other technical teams
  • Provide a central hub of communication regarding the status and ongoing events within the network and platform
  • This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing and updating documentation as needed, and providing clear communication to stakeholders throughout the organization
  • Has 1 – 2 years of experience on similar work fields and environments
Qualifications for NOC engineer
  • Ensure VOIP functionality in production environment for residential market
  • Resolve complex VOIP issues that involve multiple users or ones that cannot be resolved by the Division or Tier I VOIP Engineers (NOC)
  • Escalate RFEs, bugs and other high-level break-fix issues to VOIP Engineering team and respective vendors
  • Responsible for supporting upgrades of VOIP Infrastructure components
  • Support of Division & VOIP Deployment Processes by executing and verifying acceptance plans before activation
  • Develop, report and mange VOIP Key Performance Indicators (KPIs)
3

NOC Engineer Job Description

Job Description Example
Our innovative and growing company is looking for a NOC engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for NOC engineer
  • Demonstrating resourcefulness, professionalism, initiative and ability of high performance under pressure
  • Open to work on shifting schedules including night shift and weekends
  • Open to work in Cebu City
  • Perform day-to-day activities required to monitor systems for events or alerts
  • Monitors and identifies problem areas and coordinates resolutions
  • Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting systems
  • The Enterprise Operations Center Engineer will be assigned to the first, second or third shift and will be expected to participate in an on call rotation
  • Providing 24/7 surveillance and support for internal departments and external customers to troubleshoot problematic systems or trends
  • Providing a leadership role in resolving service impacting issues
  • Coaching and mentoring other staff members as needed to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
Qualifications for NOC engineer
  • CLEC Interconnect management
  • Vendor management of field issues and resolution
  • On-call support and point of escalation services 7x24x365
  • Facilitate training to ensure all personnel are proficient in every aspect of all operations processes
  • Develop and present (as needed) clear, comprehensive Statement of Work (SOW) documents to cable divisions for all VOIP planned changes
  • The candidate will interact with a diverse group of individuals (internal and external to the organization) from the engineering, business, and vendor communities and is therefore required to possess highly developed and exceptional verbal, written and interpersonal communication skills
4

NOC Engineer Job Description

Job Description Example
Our company is growing rapidly and is looking for a NOC engineer. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for NOC engineer
  • Helping collect network data to validate assumptions
  • Providing real-time communication internally and externally
  • Fully automated unit tests as per Jasper Software Standards
  • Working with wireless carrier partners to help identify interactions between their network, the Jasper network, and customers’ devices
  • Self-starter with the potential to collaborate directly with designers, developers, program managers and network quality testers
  • Troubleshoots and recommends improvements to network including operating systems and related software and provides tactical and strategic input to overall network planning and related projects
  • Responsible for working with vendors and resolving network outages in a timely fashion in order to meet internal SLAs and / or Metrics
  • Navigate technical groups (infrastructure, security, middleware, architecture, IT Planning, ) to determine the correct criteria for defining and implementing solutions)
  • Provide technical support and assistance to USPS other Federal Government Customers
  • Outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform
Qualifications for NOC engineer
  • Develop and implement deployment, activation, and qualification procedures for regional and metro DWDM networks including test and troubleshooting procedures
  • Analyze performance characteristics of optical networks supporting DOCSIS, VoIP and other multimedia services
  • Create and execute operations and maintenance procedures for optical networks
  • Cross-train with the various engineering and integration teams to develop an in-depth understanding of the technologies and architectures used within Time Warner Cable organization
  • Provide guidance, support, and review for designing, specifying, modeling and engineering optical transport systems
  • CCNA or equivalent experience (CCNA/CCDP/CCVP preferred) or equivalent / related vendor certification
5

NOC Engineer Job Description

Job Description Example
Our company is growing rapidly and is hiring for a NOC engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for NOC engineer
  • Responsible for ensuring quality services are delivered for particular task(s) and is seen as the task leader
  • The NOC Operations Engineer will coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the Intrado (IEN-Voice) network, its component hardware/software, and IP telephony/voice applications
  • This includes VoIP/IEN-Voice initiatives and configuring/optimizing all Intrado VoIP telephone systems and services, both internally, and those integrated with Internet-based services
  • Manages all incoming operations incidents in the ticketing system
  • Manages Incident Communications regarding any Outages, Major Incidents, or Service Center Issues to Ops Managers and other Appropriate teams or personnel within SLA (Service Level Agreement) parameters
  • Performs timely notification updates to upper management electronically and via telephone within SLA parameters
  • Works closely with product owners and cross-functional teams of application engineers, network engineers, database administrators, systems administrators and others to facilitate and promote the application of an Agile framework as an individual contributor or Product Owner
  • Proofing and recommending updates, patches, replacements or upgrades to current Site Reliability Software tools and Monitoring systems
  • Monitor for hardware failure
  • Hardware maintenance w/remote hands support
Qualifications for NOC engineer
  • Monday through Friday position with a 24/7 on-call rotation
  • Resolve complex VOIP issues that involve multiple users or ones that cannot be resolved by the Division or tier 1 technicians (NOC)
  • Escalate RFEs, bugs and other high-level break-fix issues to Engineering team and respective vendors
  • Responsible for configuration management to ensure sytems standard configuration and execute fault & performance management processes
  • The NOC is a 24/7/365 operation
  • 2 to 4 years of work experience on IP Routing product lines (7X50 SR, 7705 SAR, 7210 SAS, 5620 SAM, CPAM, RAM, Service Portal

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