NOC Manager Job Description

NOC Manager Job Description

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NOC manager provides support, to include word-processing, spreadsheet and database development and management, web-based research, and maintaining historical files.

NOC Manager Duties & Responsibilities

To write an effective NOC manager job description, begin by listing detailed duties, responsibilities and expectations. We have included NOC manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Assures adequate management reporting and monitoring for fulfilling the business plan
Responsible for the surveillance of customer network by managing the 1st level operations resources
Responsible to manage the team to perform alarm handling, performance monitoring, access control, automation focus, 1st level incident handling & reporting, TT management arrange relevant support for the field team
Ensure security & Risk management directives are properly understood by the NOC team and followed
Attend in management meetings where necessary with MSIP & customer
Responsible to adhere all deployed MSTOP processes and contribute to the process improvement
Report to MSIP & customer according to the report requirements stated on the WLA
Ensure the 1st level operations team is working in alignment with the MSTOP processes
Work pro-actively to continuously improve the operational performance of the delivery units the processes used in delivery
Participate in all safety associated activities with the underground development and infrastructure construction, corrective action notices, audits, accident/incident investigations reporting, job analysis, safety meetings

NOC Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for NOC Manager

List any licenses or certifications required by the position: ITIL, CCNA, V3, BLS, ALCS, PALS, CCNP, CE, SMS, DOT

Education for NOC Manager

Typically a job would require a certain level of education.

Employers hiring for the NOC manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Technical, Education, Health Care, Business, Information Technology, Telecommunications, Electrical Engineering, Management

Skills for NOC Manager

Desired skills for NOC manager include:

Management principles and practices
Computer word processing
Personnel supervision and development
Presentation software
Spreadsheet
Telephony technologies
Firewalls
Hardware
Virtualization
BGP and MPLS

Desired experience for NOC manager includes:

Configuration / Investigation / Support IPSEC tunnels (in Fortigates, Sixnet and Others)
Configuration / Investigation / Support PCs, with images and software related to our fields of activity
Configuration / Investigation / Network Support / switches / routing (basic)
Knowledge of video compression formats and digital display platforms is an asset
College degree in Computer Science (or equivalent) and / or relevant experience
Having at least 7 years’ experience on network operations

NOC Manager Examples

1

NOC Manager Job Description

Job Description Example
Our growing company is hiring for a NOC manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for NOC manager
  • Accountable for maximizing contract margin through effective operational cost management
  • Ensure the team delivers effective and efficient incident, problem, change, performance and fulfillment activities
  • Develop Network operations teams with appropriate knowledge management
  • Ensure compliance with standards as defined by Managed Services strategy
  • Responsible for driving communications across teams during outages and incidents
  • Candidate will have a proven track record of implementing and driving change in an international organization
  • While the primary focus of the HomeAway network operations manager will be communications, and coordination, a strong technical background in complex computing environments is recommended
  • Candidate will have deep understanding of technical metrics and how they map to business KPIs
  • Candidate will be an agent of change within the organization seeking to close any gaps between technical issues and business communications, and help drive improvements through various teams
  • Market the advantages of managed incident communications to all levels of the organization at all times
Qualifications for NOC manager
  • Excellent written and verbal skills – English is a must
  • Cisco Certified Network Associate (CCNA) is preferred
  • Candidate with a broad knowledge and background on TCP/IP, MPLS, WAN routing and LAN switching technologies is preferred
  • Candidate that possess working experience supporting Load Balancers (F5), Cisco ASR Routers and Nexus switches, Arista Switches, Networking Tools and Systems (eg
  • Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing,&budgeting
  • Knowledge of Nursing Practice Act, The Joint Commission& other federal, state, & local regulatory requirements
2

NOC Manager Job Description

Job Description Example
Our growing company is looking for a NOC manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for NOC manager
  • Ability to motivate offshore teams and technical organizations through messaging and a can do attitude
  • Exposure to established contract management
  • Constant focus to new and better options for her/his area of responsibility
  • A Manager is responsible for providing leadership to the organization by growing him/herself, growing others and growing the business
  • Sets and executes team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions and systems in support of Enterprise goals
  • Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance
  • Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization
  • Initiates and implements continuous improvements in all areas of IT responsibility
  • Anticipates issues and develops preventive measures
  • Improve vision, content, and delivery of ACES training program
Qualifications for NOC manager
  • Ability to think quickly, take the initiative and willingness to make judgment calls
  • Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training
  • Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees
  • A minimum of 4 years’ management experience in an international environment
  • A minimum of 8 years’ experience in IT with an in-depth understanding of IT infrastructure
  • Provide a timely response to all network troubles, both service affecting and non-service affecting
3

NOC Manager Job Description

Job Description Example
Our company is looking to fill the role of NOC manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for NOC manager
  • Support process improvements, best practice sharing, and standardization across all NOC processes using Lean principles
  • Collaborate with ACES counterparts in other functions teams like training and technology to drive standardization and documentation of core process elements to support network growth and scale
  • Support active and effective continuous improvement engagement throughout NOC
  • Interface with other functional areas as required (Supply Chain, FC, Procurement, Packaging Core ) in support of network initiatives that involve NOC Operations
  • Managing, prioritizing, and establishing goals, standards and service levels for the day-to-day operations in the Network Operations Center (NOC) in accordance to departmental standards and guidelines
  • Provide direction to staff on technical support activities and associate network elements
  • Manage the support of all voice and data infrastructure for all internal and external systems, ensuring performance compliance to service level agreements
  • Monitor staffing levels, trends and turnovers and prepare recommendations to management outlining efforts to maintain a quality staff
  • Manage the escalation process for end-user and system-wide issues
  • Monitor and measure uptime and maintenance of all internal and external infrastructure servers and network equipment
Qualifications for NOC manager
  • He / she should be flexible and creative
  • Underlying awareness of the bigger picture
  • Knowledge of tools like
  • CCNP with 5 years’ experience
  • Cisco NXOS, 7000, 5000, and 2000
  • VMware or Windows experience would be a plus
4

NOC Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of NOC manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for NOC manager
  • Establish and monitor key service indicators, ensuring customer requirements are met
  • Provide leadership and direction on technical projects or project tasks, ensuring follow through from beginning to end
  • Develop a strong partnership with Executive management, internal departments, and external contacts for Technical Operations in order to meet and maintain the Network Operation Center's established goals and objectives
  • Recruit, build and develop a team that is capable of resolving complex customer issues in a timely and professional manner
  • Work with internal resources to create, schedule and provide necessary technical and procedural training for technicians
  • Coach, mentor and lead analysts in a stressful and fast paced environment
  • Manage daily scheduling of analysts
  • Manage the team’s performance as it relates to the company objectives
  • Oversee and maintain daily force to load as it relates to tickets and call volumes
  • Work with internal and external groups to ensure customer issues are resolved within the agreed upon SLA’s
Qualifications for NOC manager
  • Wan routers – Cisco ISR
  • Routing (Moderate BGP, OSPF, route redistribution, Static routes, route maps NAT, PIM SM)
  • QOS – CBWFQ, Policing, Shaping, troubleshooting
  • Protocol analysis ( TCP/IP required, DNS, DHCP, HTTP, SIP)
  • 4+ years management experience in a distribution, manufacturing, or production environment
  • Proven record of process improvement and savings
5

NOC Manager Job Description

Job Description Example
Our innovative and growing company is looking for a NOC manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for NOC manager
  • Analyze, recommend and implement continuous improvement projects
  • Manage all Level 3 escalations internal and external customer escalations
  • Ensure monthly departmental objectives are achieved
  • Build relationships with the assigned customer base
  • Onboard new customers to the Elite Program
  • Establish monitoring for new locations
  • Assist in responding to RFP requests
  • Presenting to existing and potential customers on the Elite offering
  • Work with the customer and the NDS group on disaster recovery and redesign efforts
  • Scheduling of ATS Ramp Controllers
Qualifications for NOC manager
  • Candidates must be flexible to work weekends and/or overnight shifts as necessary
  • Some travel (<10%), including international, will be required
  • Proven self-starter demonstrating initiative
  • Transportation operations or call center experience
  • Experience with statistical modeling, SQL and analytical tools
  • Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent

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