NOC Technician Job Description
NOC technician
provides 1st level troubleshooting for Microsoft Word, Excel, PowerPoint, Visio, Outlook and various other software installed in the environment.
NOC Technician Duties & Responsibilities
To write an effective NOC technician job description, begin by listing detailed duties, responsibilities and expectations. We have included NOC technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Maintain and administer IEMS server room equipment (Video Players, Content Servers, Storage Arrays, Virtual Machines, Kiosk Computers, Audio Processors, Video Processors, Switchers, Motion-Capture Servers, Fiber-Optic Cabling and Converters, Networking Equipment including Routers and Switches)
Troubleshoot and resolve these challenges by employing comprehensive problem analysis and customer service skills
Perform collaborative tier 1 network technical support including ticket entry, service restoral and perform initial troubleshooting to isolate issues related to the network infrastructure, system and applications
Daily monitoring and maintenance of the 7 iconic IEMS features
Escalate issues to second support level as needed (service contracts with third-party vendors and internal IT support teams)
Respond to network activities, which includes supporting service level agreement commitments between Network Development and internal/external customers
Ability to assist in the development and maintenance of Process and Procedure Documentation
Monitors the network for operating issues involving failures, degradation, and event correlation
Responsible for monitoring and responding to all incoming issues for SiriusXM Streaming Services
Operates and monitors the disaster recovery/backup control center including performance monitoring and readiness testing
NOC Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for NOC Technician
List any licenses or certifications required by the position: CCNA, MCP, MTA, MCSA, CCENT, B.S, A.S, CCNP, NRS1, JNCIA
Education for NOC Technician
Typically a job would require a certain level of education.
Employers hiring for the NOC technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Education, Computer Science, Associates, Networking, Engineering, Computer, Telecommunications, Electronics, Communications
Skills for NOC Technician
Desired skills for NOC technician include:
Outlook
Excel
Maintenance
Service
Commercial / carrier services
Installation
MS Word
Processors
Principles and processes for providing customer and personal services
Access and PowerPoint
Desired experience for NOC technician includes:
Must have experience in JIRA (or similar enterprise ticket systems) admin, Monitoring Admin (ZABBIX, Nagios, or other tools
Must have advanced knowledge of all common operating systems and working knowledge of TCP/IP, DNS, and LAN concepts
Must have excellent business communication skills, with the ability to simplify complexity and communicate in a professional manner with all users and clients
Must have a Bachelor’s degree in Computer Science or related field of study
Exchanges information requiring some interpretation and/or persuasion to ensure proper action
Ability to work independently function successfully within a team
NOC Technician Examples
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NOC Technician Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of NOC technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for NOC technician
- Interfaces with Enterprise Control Center Supervisors, Broadcast Operations Controllers, XM Systems Engineering and Satellite controller staff
- Position could involve working non-standard hours, nights, holidays and/or weekends
- Providing surveillance and triage of voice applications and technical support for a variety of company products and services (e.g., voice platforms, basic hardware, software, network, connectivity, peripheral, ) while ensuring adherence to established departmental and corporate policies and procedures
- Provide tiered support, trouble isolation, including corrective action for network problems for all voice customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures
- Monitor, troubleshoot and correct switch, voice platform, and network problems for all customer facing production systems in a 24-hour/7-day-per-week
- Perform basic systems troubleshooting and management
- Provide 1st level support (password resets)
- Handle limited corporate campus wiring
- Responsible for following operational procedures and guidelines established by management, to include some knowledge of the business structure and interdependencies between departmental applications, A/P, A/R, Order Entry and Ware Housing
- Responsible for the monitoring of system software on all current platforms within the data center
Qualifications for NOC technician
- Requires a BS or BA degree and UNIX / Windows certification or related technical training with 2 + years experience
- Understanding of enterprise networking environments Excellent organization and teamwork skills Experience with basic network tools (ping, nslookup, traceroute, etc)
- Understanding of DNS, DHCP, and e-mail systems
- Understanding of IP network troubleshooting
- Ability to add, subtracts, multiply, and divides in all units of measure and ability to compute rate, ratio, and percent
- Employees must be willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, holidays, weekends
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NOC Technician Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of NOC technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for NOC technician
- Responsible for monitoring data center environmental control and power systems including A\C units, PDU’s and backup generators
- Responsible for all functions of day to day operational tasks and variants, on all applicable platforms within the data center
- Analyze and troubleshoot field issues according to outlined documentation from the control room via ISAAC 8bolt the control interface (first level of support)
- Troubleshoot and repair IEMS equipment issues on-site whether hardware or software related (Screens, Speakers, Switches, Cobranet Audio Devices, Sick Motion Sensors)
- Remotely monitor or operate IEMS via the control interface ISAAC in the event of a time-sensitive task or related system wide outage
- Responsible for visual inspections for content-related issues and content verifications by conducting two TBIT walkthroughs while on shift
- Maintain daily internal status report email and LAWA IT SharePoint daily shift log
- Handle inbound customer repair request via phone, portal, email, and
- Providing surveillance and repair of data applications
- Provide tiered support, trouble isolation, including corrective action, for network problems for all data customer facing production systems in a 24-hour/7-day-per-week Network Operations Center (NOC) in accordance with departmental and corporate policies and procedures
Qualifications for NOC technician
- Vocational/Associates degree or equivalent work experience
- Answer inbound phone calls from commercial and carrier customers
- Create tickets for commercial, carrier, and transport issues and assign them to the appropriate fix agent
- Cell Tower Back-Haul, Commercial, or Optical transport experience preferred
- 1-2 years of experience working in a 24x7x365 multi-shift environment where the main focus is fault isolation and problem resolution via phone, email or chat for a global customer base
- Practical experience with CRM’s, trouble ticket systems, trouble ticket policies and procedures including ticket referrals, escalations and monitoring tools
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NOC Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of NOC technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for NOC technician
- Open trouble tickets, perform initial triage, dispatch and provide break/fix action to resolve network events and issues reported via alarming tools or by customers
- Respond to customer inquiries and problems
- Provide guidance to new employees in the form of job shadowing and act as a coach for level I NOC Technicians
- Perform duties that involve following methods of procedures and technical job aides
- Initiate the flow of communications between the NOC and (i) internal groups, (ii) vendors, (iii) customers, and (iv) third party carrier/partners
- Manage incident, problem, and change tickets in accordance with change management guidelines and procedures
- Provide input and feedback for the use and optimization of NOC management applications/tools and NOC processes and procedures
- Provide quality, timely, and accurate end-to-end support for any issues within defined areas of responsibility, including but not limited to phone, email and instant message contacts
- Document problems by accurately and completely recording in technical logs and trouble ticketing system relevant information, including diagnostic results, multiple product correlation, and escalation and repair performance information
- Properly follow escalation procedures when outage events and/or impairments are not resolved in the prescribed amount of time
Qualifications for NOC technician
- Candidates must be able to distinguish between red, green and yellow colors in order to interpret alarm priorities and be able to distinguish issues in audio streams
- Must be available to work a flexible schedule that could include any shift, weekends and holidays
- Knowledge of network equipment, routers and switches
- 6 months to 1 years of NOC experience
- AS degree in electronics or equivalent related degree
- Ability to read schematics, engineering diagrams, and other data flow diagrams
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NOC Technician Job Description
Job Description Example
Our company is looking to fill the role of NOC technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for NOC technician
- Assist with performing quarterly and annual lighting inspection testing to ensure Federal Aviation Administration ("FAA") waivers are met
- Open via the E-NOTAM websites, Notice to Airmen tickets on outages that impact lighted towers
- May be called upon to coordinate troubleshooting between American Tower and its customers, which may include scheduling coordinated testing with American Tower personnel and customers
- Implement Escalation Plans according to incident type and defined thresholds
- Support SOC staff as needed / ability to assist and work within a converged environment
- Provide support to special projects/Centers of Excellence (COEs)
- NOC/SOC Engineer positions are shift work - shifts may be Days, Swing (Afternoon/Evening), or Mids (Nights) depending on shift availability
- NOC/SOC Engineer shifts may also include 1 weekend day, and 4x10 hours shift times
- Participates in special projects as assigned/required
- Support the network operation’s day-to-day activities in support of NASA missions
Qualifications for NOC technician
- Able to support a 24-hour/7-day facility
- Knowledge of Cisco iOS, Linux OS, Linux script development, and SQL a plus
- Associate Computer Science degree engineering preferred
- Working knowledge of Windows and Linux server operating systems and troubleshooting familiarity with HTML, PHP, SQL, XML
- Knowledge of networking fundamentals (IP, snmp, routing protocols, general security/firewall concepts, LAN/WAN, telco, Cisco IOS, Cisco IPT, contact center)
- General knowledge of data base, ticketing systems, linux
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NOC Technician Job Description
Job Description Example
Our company is looking to fill the role of NOC technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for NOC technician
- Supports the installation and configuration of the Wide Area hardware and software
- Performs routine preventative maintenance on network hardware and software
- Ability to communicate and provide customer service for end users
- Candidate will also need to learn to operate NASA unique hardware items
- Be involved in a number of activities including the testing and implementation of new network services
- Candidate must be able to pass both a written and practical NASA network exam within 180 days of hire
- Configure network hardware (Cisco, HP, D-Link and Wireless Access Points)
- Install and maintain Video Head End and customer premise equipment
- Perform Move / Add / Changes on Cable and Satellite (Dish Network, DirecTV)
- Diagnose equipment and address configuration on hardware and software issues (Transponders, Modulators, Channel Guide, and Community Channel)
Qualifications for NOC technician
- Working knowledge of general Networking/IP routing
- Signaling protocols (ISDN, SS7, SIP, CAS)
- Minimum of 2 years’ experience in troubleshooting complex network issues both circuit and routing
- Working knowledge of Physical Layer and supporting transmission systems TCP/IP Routing and Networking
- Knowledge of IP routing, Multi-Protocol Layer Switching networks
- Experience using a trouble ticket tracking system, , CA Unicenter, Remedy