Customer Program Job Description

Customer Program Job Description

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Customer program provides support to pricing team with pricing increases, pricing issues, low margin reports and updates to customer pricing.

Customer Program Duties & Responsibilities

To write an effective customer program job description, begin by listing detailed duties, responsibilities and expectations. We have included customer program job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide technical customer support during the ramp and lifetime of the product (volume phase)
Coordinate cross-functional Customer Support Teams should a technical issue arise (QA, FAE, PE, Sales, Regional Marketing)
Cross-Functional Internal Team Management
Serve as a conduit between product and sales for providing product vision, value proposition, direction, commercial offer and roadmap to potential customers
Establish, deploy, and execute, program metrics and tracking
Act as the primary point of contact for the customer's IT needs and concerns
Work effectively with the assigned Customer Account Management team to deliver IT related proposals as part of deal making process
Responsible for project support on implementation of return re-inbound processes
Work with Customer Return Program, Product and technology teams to identify and implement opportunities
Define new KPI’s to improve returns internal cycle time, quality, asset recovery, productivity, standard work

Customer Program Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Program

List any licenses or certifications required by the position: PMP, PMI, PGMP, TL9000, AWS, ACP, ITIL, ISO27001, CRISC, CISSP

Education for Customer Program

Typically a job would require a certain level of education.

Employers hiring for the customer program job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Engineering, Project Management, Technical, Marketing, Computer Science, Management, MBA, Performance

Skills for Customer Program

Desired skills for customer program include:

Manufacturing process
Schedules and scheduling requirements
Product pricing
Excel
SCM
Word and PowerPoint
Business issues associated with manufacturing
Pricing
Customer support
Market sizing

Desired experience for customer program includes:

Familiar with IVVQ principles, including functional testing, performance testing, stress testing, endurance testing, recovery testing, ad hoc testing
Must be credible in leadership with stakeholders (business, product/program ) for strong team and results-oriented delivery
Bachelor's Degree in Business, Business Information Systems, Computer Science or equivalent
Qualified candidates will have 4 to 5 years of Senior Project or 2 to 3 years Program management experience
Should have a proven track record in the delivery of large scale complex cross-functional change projects
Deep dive opportunities in the fulfillment and customer returns processes, identify trends and provide solutions

Customer Program Examples

1

Customer Program Job Description

Job Description Example
Our company is hiring for a customer program. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer program
  • Maintain and analyze various customer profitability reports
  • Has both business and technical focus
  • Keep management and/or Program Vice President informed of key issues and changes which may impact expected business results
  • Ensure that the program goals/milestones are met and budgets are in accordance with financial goals
  • Manage complex resources indirectly as part of a cross-functional team that is required to complete a project
  • Analyze current state and design of future state processes
  • Establish and track success criteria and metrics for the program
  • Act as internal quality control check for all /projects to ensure they meet client requirements
  • Mentor team members, motive team to success and give recognition for results
  • Identify opportunities for improvement and leads implementation of changes
Qualifications for customer program
  • Bachelor's degree in Industrial Engineer, Supply Chain Management or related field
  • 3+ years’ experience working with a warehouse, asset recovery or reverse logistics environment
  • Detailed program management and implementation experience
  • Quality Assurance knowledge and experience
  • Knowledge of Six Sigma, Lean process improvement techniques
  • In-depth knowledge of reverse logistics, material handling, warehouse processes and small parcel transportation
2

Customer Program Job Description

Job Description Example
Our company is looking for a customer program. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer program
  • Be comfortable with the data – immerse yourself in survey results regularly
  • Become expert at survey writing – be a trusted resource on writing quality survey content
  • Ensures accuracy and consistency of program-related information on websites, in marketing materials and in knowledge management systems
  • Track “Monthly Regional call” actions and monitor action item progress with guidance from the Regional Director
  • Get an introduction to Financial Program P&L by working with various Program Managers, , Contract Value log Reconciliation and/or Budget authorizations
  • Help create program bid packages with guidance from the Regional Director
  • Monitors the impact on inventory of order changes
  • Operate within our marketing tools (Adobe Campaign, Salesforce)
  • Reviews core metrics to include quote TAT, repair TAT, spares lead time, price, quote win rate, nonconformance rates, and on time delivery market intelligence data to promote market share growth and customer satisfaction
  • CPM is expected to develop knowledge on specific products and understand customer expectations to minimize issues during the launch of a new product
Qualifications for customer program
  • Role will be based in Cincinnati, KY and must be able to relocate and meet travel expectations
  • Ability to travel throughout Kentucky and Nevada up to 50% of the time
  • Quarterly travel to Seattle, WA
  • Experience with MS Project is desirable
  • Transportation or Operations industry experience
  • Decision Making / Complex Problem Solving- proactively gathers information from appropriate sources, probes/considers all of the facts, considers other perspectives
3

Customer Program Job Description

Job Description Example
Our growing company is hiring for a customer program. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer program
  • Work collaboratively with functional Customer Experience representatives and stakeholders to identify new hypotheses related to Customer Experience focus areas and initiatives
  • Consult with internal teams, such as the Business Intelligence team, on data and analytics that will support research, and define those data needs
  • Mine research from external sources to inform the initiatives in motion by Customer Experience
  • Work with 3rd party supplier to create data analytics and data science requirements to translate large bodies of data into meaningful opportunities and insights
  • Support Commercial sales team and develop and quantify options to optimize Service proposals
  • Labor, shop practices and locomotive LCC evaluations
  • Provide cross-functional leadership in modeling activity involving supply chain, engineering, unit exchange teams and other service associates
  • Accountable to understand all aspects of deductions and program management
  • Customer Management – Manages customer relations proactively by ensuring customer contractual training commitments and expectations are properly defined and delivered
  • Highlight red flags, evaluate and drive solution
Qualifications for customer program
  • Solid Experience to navigate in a complex matrix organization and drive alignment and execute across multiple functions/stakeholder groups
  • Strong analytical skills, Plan to Implementation
  • Four to six years' experience in a professional accounting environment
  • Proficiency in use of fully integrated business software packages
  • Experience working with/presenting to Sr
  • Proven ability to manage concurrent complex projects
4

Customer Program Job Description

Job Description Example
Our growing company is hiring for a customer program. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer program
  • International business experience would be an added advantage
  • Assertive, tenacious and courageous
  • Inquisitive and curious
  • Manage multiple projects and deliverables across-functional groups
  • Prepare and direct project plans and track projects through fruition
  • Support metrics, implement data collections mechanisms, analyze data and make recommendations across multiple teams for improvements
  • Gain depth in AWS Compliance content and demonstrate ability to use material to communicate messaging with agility
  • Communicate with confidence and demonstrate consistency in earning trust, delivering results with customer obsession
  • Maintain high-level project schedules, raise potential issues with appropriate stakeholders
  • Provide overall stakeholder management and program progress reporting on a regular basis
Qualifications for customer program
  • Proven ability to work autonomously fostering strong partner relatiosnhips with QA and content release leaders of all products
  • Excellent analytical, problem-solving, negotiation, organizational and influencing skills are required
  • 5-7 years experience in Data Center Operations, Storage and Converged Infrastructure
  • Ability to provide leadership in a matrix team environment to meet aggressive goals and metrics requirements
  • Demonstrated experience working with hardware and software development engineers, other external customer system administrators
  • Expert knowledge of Project & Program Management concepts and business principles or demonstrated experience
5

Customer Program Job Description

Job Description Example
Our company is looking for a customer program. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for customer program
  • Defines, documents and reports project/program roadmap, status, development issues and success metrics
  • Oversees cross-functional team(s) and external agency and is subject matter expert in the establishment, planning and implementation of multiple projects and/or programs
  • Manages customer reference program from a strategic level
  • Manages a team of two Reference Managers with plans to grow team to five
  • Develops relationships with key stakeholders across regions for the successful outcomes of field based reference program
  • Strong management skills and the ability to lead, motivate and manage direct reports
  • Detail oriented with strong program management skills
  • Lead of the enterprise-wide customer insights programs mentioned above with limited supervision and daily oversight
  • Help internal stakeholders understand the value of our different customer insights programs and which are the best ones to support their needs
  • Conduct interviews with current and prospective customers as needed
Qualifications for customer program
  • Strong communication skills are a must – including writing and presenting skills
  • Ability to work on complex issues where specialized analysis situations or data requires an in-depth evaluation of multiple, variable factors
  • Minimum of 12 years of progressively expanding responsibilities leading technical design or product management teams in Storage, Servers, Networking or Telecom
  • Proven experience working with customers, channel partners and industry thought leaders
  • Strong ability to build relationships with internal leadership at all levels, along with effective interpersonal, presentation and communication skills
  • Demonstrated experience managing multiple complex programs across geographically dispersed management teams

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