Program / Customer Manager Job Description
Program / customer manager
provides standardized programs, operational support and procedures including, operating standards, product management, pricing, project management, and reporting.
Program / Customer Manager Duties & Responsibilities
To write an effective program / customer manager job description, begin by listing detailed duties, responsibilities and expectations. We have included program / customer manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Participate in vendor contract negotiations
Own the business relationship with internal IT teams
Ensure high quality products are developed, built, and delivered on time as defined by the commitments documented in standard operating procedures and product specifications
Defines decision-making process for customer teams
Makes informed decisions in the event that the customer team cannot
Prioritize cross-functional human resources
Provide performance expectations and evaluation for cross-functional resources on development teams
Work with senior management to continually improve the process and organization
Drive improvements in problem in problem solving with timely and effective problem description, root-cause analysis, containment, and corrective actions
Driving large worldwide programs with huge customer-facing and financial impact
Program / Customer Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Program / Customer Manager
List any licenses or certifications required by the position: PMP, PMI, PGMP, ITIL, COPC, IAOP, AWS, ACP, PRINCE, ISO27001
Education for Program / Customer Manager
Typically a job would require a certain level of education.
Employers hiring for the program / customer manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Engineering, Project Management, Education, Computer Science, Marketing, Management, MBA, Technical, Business/Administration
Skills for Program / Customer Manager
Desired skills for program / customer manager include:
Processes and methodologies applicable to project management
Key operational policies
Manufacturing process
Product pricing
Excel
SCM
Contracts
Microsoft Office programs
Contract negotiations
Product launch
Desired experience for program / customer manager includes:
You have experience in PMP project management techniques and speak with authority to most layers of depth related to project management methods
Or consumer software or wireless communication environment
Others outside of one¹s own direct managerial line of control
BA/BS/BSE in computer science, math, MIS or technical disciplines or equivalent education or experience required
Exposure and Understanding of IT support centre tools and technologies – CRM
Excellent and dynamic high-level presentation skills with the ability to address upper level management
Program / Customer Manager Examples
1
Program / Customer Manager Job Description
Job Description Example
Our growing company is hiring for a program / customer manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program / customer manager
- Provide regular status updates of projects with clear owners and action items
- Assist in creating the business case for new projects and participate in regular reviews throughout the project in cooperation with Business Development and engineering teams
- Facilitate alignment between project team and customer in terms of expectations on testing, PTR builds, APQP deliverables
- Liaise with vendors on the transportation of customer returns
- Create and manage vendor performance metrics
- Manage ongoing vendor relations
- Work closely with the technical development teams on launching new programs and solving problems
- Work closely with internal teams on program development and visibility
- Handle all callbacks, inbound calls, email communication
- Solve all service escalations for every account managed
Qualifications for program / customer manager
- Previous experience using software development management tools (JIRA or Pivotal) is a plus
- 50% travel commitment will be required
- Confidence to challenge conventional thinking with fresh and creative insights
- Excellent interpersonal and communication skills in English and inter-cultural work experience
- MBA preferred or minimum of 10 years equivalent work experience
- Program Issue Resolution
2
Program / Customer Manager Job Description
Job Description Example
Our innovative and growing company is looking for a program / customer manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program / customer manager
- Maintain and update services marketing content inventory, and team with Marketing to ensure content is updated
- You will partner with cross functional teams - Marketing, Product
- Collaborate with technical subject matter experts and Marketing to ensure effective authoring of service descriptions, data sheets, and other collateral
- Team with Product Marketing to integrate services content into integrated solutions campaigns
- Collaborate with Marketing in the creation of demand generation programs specific to services
- Provide Amazonians the opportunity listen to customer calls side-by-side with Customer Service Associates
- Lay the foundation for how to discover the essence of the customer concern
- Use customer stories to illustrate how business decisions impact the customer
- Manage the events for consistency and quality while dealing with the ambiguity of incorporating “aha” moments
- Own (or oversee) session logistics including room scheduling, participant meals
Qualifications for program / customer manager
- Entry Into Service requirements
- Excellent interpersonal and communication (both oral and written)skills in English and inter-cultural work experience
- 5+ years of program management or related experience influencing multi-cultural audiences is required
- Does not need to know coding, but should be extremely tech savvy
- Ability to work cross-functionally with business teams, development teams, and multiple stakeholders
- Superior communication and influencer skills, including the proven ability to effectively manage, influence, negotiate, and communicate with external business partners and internal teams to meet operational performance goals
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Program / Customer Manager Job Description
Job Description Example
Our growing company is hiring for a program / customer manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program / customer manager
- Develop and execute implementation plans in conjunction with Customer Satisfaction Board (CSB) and Service Bulletin activity
- Represent assigned OEMs on appropriate product teams, to ensure appropriate priorities are set
- Accurately scope out length and difficulty of tasks and projects
- Conducts program reviews, and ensures process adherence (IPDS)
- Maintain relationships with assigned OEMs through written communications, workshops, M&Os, conferences and periodic visits, as applicable
- Develop knowledge of fleet profiles and tailor support plans and activities to meet the customer's needs
- Play key role in technical panels and committees for Gulfstream G150, G280, G450, G550, G650 and legacy GIV & GV aircraft
- Manage and lead indirect resources to effectively produce results
- Execute on-going framework (CS Newsletter, Launch Plans)
- Innovate! There’s huge opportunity to drive increased customer engagement and adoption of our products and services
Qualifications for program / customer manager
- Master Degree or above in Chemistry discipline
- Bachelor's science degree (MBA preferred)
- 10+ years of experience of customer interfacing and program management in the mobile market, with the ability to handle complex and uncertain environments
- Experience with GNSS technology, preferable with GNSS implementation into handsets
- A highly motivated, a quick self-learner and a good team player that have an aspiration to be part of a winning team
- Must be able to effectively and efficiently communicate, both verbal and in writing, and have the ability to convince others and present complex topics to different types of audiences
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Program / Customer Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a program / customer manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program / customer manager
- Ensure on time shipments and manages customers’ OTD targets
- Obtain RFQ packages, EAU, drawings for Quoting
- Prepares quotes for CRM team review and approval
- Coordinate material issues between customer, UCT Purchasing and UCT Supply Chain Groups, monitoring and escalating liability issues
- Submit claims for fees & follow up with customers
- Attends regular production and other meetings as CBO department representative
- Create and manage detailed plans for programs and projects, and ensure all key deliverables are met in a timely manner
- Develop and control deadlines and activities, manage communication to stakeholders and coordinate cross-functional deliverables
- Ability to make strategic decisions and apply corrective action
- Monitor, measure and report on risk and resource management
Qualifications for program / customer manager
- Minimum of 3 years of program and/or product management experience in a high-technology, manufacturing environment
- Own customer project schedules and drive deliverables to completion
- Ensures proactive interfacing (CAS, R&D, Account managers, BD, RMM )
- Proven Experience in Estimation, Analysis and Solution Preparation
- Bachelor's degree or equivalent, plus 5+ years of experience within a product and/or Professional Services organization in service delivery
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment Strong communication skills
5
Program / Customer Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a program / customer manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program / customer manager
- Supports Sales and Bid Management by developing Program Management bid inputs along with supporting assumptions, risks and technical responses
- Manage client and vendor relationships
- Understand company policies and compliance guidelines (tax reporting, TER, recognition)
- Stay current on industry trends and how they affect our programs
- Lead and/or actively participate on department strategy goal teams
- Implement and manage a cohesive, globally dispersed, multicultural, cross-functional team who maintain sharp focus on customer issues
- Solve issues by overcoming obstacles and achieving desired results
- Identify deficiencies in business processes and work with appropriate business owners to adjust as needed
- Provide customer-related product feedback to Product Management and Engineering to improve product reliability, serviceability, and ease-of-use
- Take ownership of customers issues and follow through to resolution, keeping accurate records and documentation of customer service activities and root cause analysis
Qualifications for program / customer manager
- Ability to overcome objections in the course of a call
- Self-motivated to work independently and on a team
- Basic PC and computer knowledge
- 2 years' experience in industry related field preferred
- Must be able to pass an Excel test at the intermediate skill level
- Must have strong analytical skills and ability to resolve problem situations quickly