Commercial Support Job Description
Commercial support
provides executive overview of AML/KYC quality and control findings, keeping key partners apprised to progress of Commercial Banking businesses.
Commercial Support Duties & Responsibilities
To write an effective commercial support job description, begin by listing detailed duties, responsibilities and expectations. We have included commercial support job description templates that you can modify and use.
Sample responsibilities for this position include:
Actively contribute to the achievement of the Fleet objectives in terms of volume, order conversion, and customer's satisfaction
Manage in-bound, out-bound calls and e-mails from customers to minimise % of abandoned calls and maximise speed of query resolution
Contribute to the drafting of commercial& contractual documents, such as letters, early warning, Change Requests
Day-to-day management of Account Management or Business Development Associates against individual and team performance goals
Serve as a career steward for all staff
Partner with leadership team to develop resources for staff to improve business outcomes
Develop and manage activity campaigns
Participate in weekly Revenue Leadership Table and department strategy sessions
Forecast attrition and take necessary steps to remain fully staffed
Involvement in business line transactions upon request
Commercial Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Commercial Support
List any licenses or certifications required by the position: WLS, WLO, PMP, RETS, CB, PMI, CDL, TDS, SDS, MDT
Education for Commercial Support
Typically a job would require a certain level of education.
Employers hiring for the commercial support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Finance, Education, Accounting, Economics, Business/Administration, Associates, Engineering, Communication, Marketing
Skills for Commercial Support
Desired skills for commercial support include:
Global Commercial Banking businesses and CMP
Excel
General finance/accounting processes
SAP
Navigator
KYC processing systems
Interact
BOSS
GFO
GUS
Desired experience for commercial support includes:
1year experience in credit analysis or related work experience
Proficiency with MS Office desktop applications and familiarity with ACAPS/CLO, Compass, Platform/OBIQ, and/or Salesforce
Should be able to identify and troubleshoot computer/network communications problems, including IP address conflicts and physical networking problems
Interest in and understanding of current affairs
Some travel abroad may be required
Strong requirements in Core Competency, Customer Focus, Building Trust, Works Safely and Focus on Quality
Commercial Support Examples
1
Commercial Support Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of commercial support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for commercial support
- May provide improvement plan to optimize contract performance from commercial point of view
- Responds to telephone and e-mail service requests, inquiries or complaints from Private Banking clients
- Conducts research, compiles, and stores and retrieves data for presentation of reports
- Communications with customer being the front line of the commercial feedering customers
- Administer back-office functions of the commercial feedering team in Copenhagen
- Understand and be familiar with local objective and KPIs and act in line with set targets
- Ensure proper follow up on all outstanding debts and pursue collection for Freight Outstanding
- Maintain strict follow-up and ensure that outstanding stays within the global guidelines as per set KPIs
- Interface with all levels of customer contacts while also providing on-site assessment to anticipate problems, trends, and customer climate change
- Provide communication to the business regarding all engine involved activities/problems through complete, accurate, and timely reports
Qualifications for commercial support
- 2years of experience in credit analysis with an emphasis on ecommercial credits
- Mastery level proficiency with MS Office desktop applications and familiarity with ACAPS/CLO, Compass, Platform/OBIQ, and/or Salesforce
- Must possess a combination of general banking knowledge, leadership skills, and commercial banking knowledge, Credit and/or Treasury sales, servicing, or operations management experience
- Minimum degree or diploma with good academic results
- Preferably 5 years working experience preferably as a backroom function at a bank
- Possess good knowledge and understanding of banking operations and AML regulatory policies
2
Commercial Support Job Description
Job Description Example
Our growing company is looking to fill the role of commercial support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for commercial support
- Entry of publications into the ONBASE program and maintaining files within
- Identify, communicate and resolve contract, price or volume related issues, working effectively with contract owners, support functions, and external parties
- Promote a strong partnership among CS Team, Retention Order Management and Sales Organization
- Answer the various requests from users or other teams (L2) to provide support on incidents qualified as Level 3 (expert analysis/resolution required)
- Keep each incident always up-to-date with current status and next tasks to be performed (when, who)
- Provide clear and periodic communication with the requester in Business terms
- Keep up-to-date document for support teams after each incident resolution (eg
- Provide monthly feedback to Design and Build (D&B) team with key figures (pre-defined KPIs) and suggestions of possible enhancements
- L3 resource must be always up-to-date with the latest solution features
- Ensure incidents have the proper level of priority assigned
Qualifications for commercial support
- Bachelor degree in a related field of study or an equivalent combination of related education and work experience
- A proactive and highly-motivated person who is able to work both independently and as a member of a team
- Provide second level of Application Support for Middle Office, Operations and Front Office teams which are located around the globe
- Provide coverage which may require evening and/or weekend work to cover primarily US hours of operation
- Mitigate, facilitate, coordinate, escalate, and document impacting incidents
- Complete assigned action items with in prescribed timelines
3
Commercial Support Job Description
Job Description Example
Our company is hiring for a commercial support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for commercial support
- Produce (or contribute) to the production of a weekly dashboard of incidents and problems for the scope (all Retail solutions)
- Produce (or contribute) to the production of a weekly dashboard of incidents and problems for the scope (all B2B, Trade, CRC solutions)
- Providing all administration support for customer queries (either direct from customer or through End User Sales or service coordinator), including quotation, order processing, invoicing, account receivables, according to BU policy
- Handling the administrative issues of BU
- Registering all quotations, orders, invoicing in the ERP system
- Following up administration and logistics (order monitoring)
- Entering/maintaining master data in local ERP (commercial information, GSP, discounts)
- Ensuring the financial performance of the order and customer satisfaction
- Coordinating closely with Sales, Technical, supply Management and Production at CHTUS and Network
- Coordinating with Sales team regarding customer status
Qualifications for commercial support
- Manage development, other technology teams or end-user client relationship on a day to day basis
- Learn and be proficient with advanced application configuration options
- Perform high availability and disaster recovery tests
- Accountable for monitoring applications, jobs, file transfers and processes
- 3-4 years of experience with development and/or application support
- Experience with SQL, PL-SQL, Oracle, J2EE, Unix/Linux, Unix Scripts, Tomcat, Apache
4
Commercial Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of commercial support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for commercial support
- Giving feedback regarding market intelligence to the relevant functions
- Working towards continuous process improvements
- Handle internal/external customer escalation calls as needed
- Establish, evaluate, and implement performance metrics for functions of responsibility and drive continued improvement
- Collaborate with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication
- Performs other duties and undertakes special projects as assigned
- Feedback to appropriate channels insights gained – an over performance of a contract and potential supply concerns or reasons for an underperforming contract
- Lead sales support functions across the truck and bus, retread and mileage customer support teams
- Collaborate with sales and marketing teams to support program goals
- Work closely with Commercial Customer Support Peer Managers to align the standards and training across all customer support representatives within Commercial
Qualifications for commercial support
- Knowledge of Web based applications / architecture (Certificates, Webservers)
- Experience with Cloud technology will be a plus
- Ability to communicate directly with Development, Business and Operations
- Must possess the ability to quickly adapt to new systems and motivation to learn new technologies
- Bachelor´s degree in business administration, business management or related
- Experience in the digital business and computing systems
5
Commercial Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of commercial support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for commercial support
- Develop and maintain key relationships with Commercial Zone Directors, field representatives and logistics and supply chain both in Nashville and Muscatine
- Drive proactive processes and timely follow up to resolution standards
- Develop Customer Support Representatives through coaching and mentoring to build valuable relationships both externally with dealers and internally
- Determines & organizes the resources & personnel required to execute projects
- Implements Home Office policies, processes and procedures
- Leads and sponsors various projects aimed at streamlining operations
- Identifies opportunities for improved systems, procedures and equipment
- Directs assigned staff to ensure completion of project work in a timely & efficient manner
- Building strong relationships with the customer’s contacts/stakeholders on various levels, striving for a clear win-win mentality in the partnership
- Building strong relationships and cooperation structures with CL PM’s of clusters, Management Teams in countries responsible for the customer’s Operations, HO, RHO and specialist Teams
Qualifications for commercial support
- At least 3 years of experience in a similar position (Personal Assistant or Team Assistant within a multi-national team in an international environment for senior level managers, preferably in technical and R&D environment and/or technical education with project management experience
- Part time possible
- Commercial education (kaufmännische ausbildung)
- Demonstrated experience monitoring multiple intake channels
- Demonstrated experience actively collaborating and communicating with peers, fostering a positive team environment
- Demonstrated experience with experience with technical writing