Central Office Technician Job Description

Central Office Technician Job Description

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Central office technician provides general fabrication support on experimental apparatus using standard machine tools, hand tools, soldering techniques, and test and measurement equipment.

Central Office Technician Duties & Responsibilities

To write an effective central office technician job description, begin by listing detailed duties, responsibilities and expectations. We have included central office technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Be on site to perform work duties
Action all reports of a service impact to full resolution
Monitor the network using surveillance tools to prevent failures and respond promptly to minimize customer impact
Document all actions taken in the trouble ticket logs precisely
Attended bridges and engage the appropriate support team(s) for critical impacts and long duration outages
Manage service escalations from both internal and external teams
Populate ongoing spreadsheets and progress reports for projects
Refer any roadblocks to management for correction
Utilize career zone to build and direct career path
Working within a team and ability to demonstrate team spirit

Central Office Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Central Office Technician

List any licenses or certifications required by the position: CCNA, ATMS, ALU, JNCIA, CCNP, IP

Education for Central Office Technician

Typically a job would require a certain level of education.

Employers hiring for the central office technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Collage Degree in Education, Electronics, Telecommunications, Associates, Technology, Communication, Administration, Communications, Technical, Computer

Skills for Central Office Technician

Desired skills for central office technician include:

Hand and power tools
Analog
Comparable testing equipment
Volt-ohm meter
General input and analysis of ESS translations
Digital test and transmission equipment
Basic computer operational skills in MS Word
Excel
GPON and IPTV technologies
Outlook

Desired experience for central office technician includes:

Must have successfully completed Basic Electronics/Digital Electronics screening or have equivalent certification
Must be proficient on the PC with emphasis on Windows environment
Must be able to look at current processes/procedures and find better ways to improve the end result
Must have a sense of integrity and urgency for completing tasks
Must operate a motor vehicle and hold a valid DL
Must be able to work aloft from a ladder and/or in confined spaces in isolated areas

Central Office Technician Examples

1

Central Office Technician Job Description

Job Description Example
Our innovative and growing company is looking for a central office technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for central office technician
  • Operating and maintaining all types, including legacy systems next generation technologies, of local and toll switching equipment, data network equipment, computer processing equipment and associated peripherals
  • Assisting with or performing system and equipment installations, Central Office Certifications, acceptance testing and initialization
  • Assigning cable pairs and installing interfaces to ports, and associated computer equipment
  • Performing daily backups and routine monitoring of switches, computer systems, Generators, Batteries and data networks
  • Monitoring switching equipment computer systems, networks to ensure they are operating at optimal levels
  • Tracking, analyzing, and reviewing system alarms, logs, trouble reports, traffic measurement reports, Corrective action taken as needed
  • Performing coordination and testing functions associated with the services provisioning activities
  • Gathering information required for projects or assignments
  • Preparing and updating logs, records and files regularly
  • Works inside an open office environment at a computer terminal for extended periods of time
Qualifications for central office technician
  • Must have successfully completed at least 2 year post-high school training course in electronics, telecommunications or related discipline and/or have equivalent experience
  • Must be able to sit and/or stand for extended periods on a regular basis
  • Must be available for after-hours call-out/weekend work, rotation and emergency situations (24/7)
  • AFC experience
  • Configure and troubleshoot LAN/WAN systems to include routers, switches, hubs, transceivers, servers, and DSL, , programming ATM based services
  • May be required to run cables for coax, IO ports on systems
2

Central Office Technician Job Description

Job Description Example
Our company is growing rapidly and is hiring for a central office technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for central office technician
  • Ability to climb various types of ladders
  • Off shift work necessary occasionally to perform work during the maintenance window
  • Ability to accept call-outs/standby as needed
  • Ability and willingness to train in duties as a backup for installation & repair technicians
  • Responsible for running the diesel backup generators on a routine basis and reporting/creating a maintenance ticket when generators are in need of repair
  • In addition, you will work extensively with AC/DC systems, switches and power monitors
  • Uses various types of testing devices, volt-ohm meters, spectrum analyzer, digital communication test sets (T-Berds, HST 3000, Exfo and Vivai/JDSU test equipment, etc), data analyzers
  • Updates work and maintenance logs through WFA
  • Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, DMS 10, DMS 100, Ericsson, Electronic Data Switching, etc), uses various types of testing devices, volt-ohm meters, spectrum analyzer, digital communications, data analyzers
  • Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5ESS, DMS 10, DMS 100, Ericcson, Electronic Data Switching, etc), uses various types of testing devices, volt-ohm meters, spectrum analyzer, digital communications, data analyzers
Qualifications for central office technician
  • Field I&R assistance -Answer Phone calls for Outside Plant techs that need assistance in DSL, PBX, Fiber to the prem
  • Experience and/or training in copper transmission systems, fiber optics transmission systems, installation, testing and troubleshooting (DSO, DS1, DS3, SONET, PON)
  • Must have two (2) years digital central office experience, must be qualified in DMS-10s or DMS-100/200s or 5ESS
  • Ability to drive in extreme winter conditions operate snow mobiles, snow cats and atv’s
  • At least 12 months experience within the last five (2) years provisioning and maintaining DSO, DS1/T1, DS3/T3, DSL
  • Experience with the DMS10, DMS100, 5ESS, and Ericsson Switches
3

Central Office Technician Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of central office technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for central office technician
  • Works with support departments to resolve customer problems, and works complex service orders and resolves errors to provide exceptional customer service
  • Performing daily backups and routine monitoring of switches, computer systems and data networks
  • Performing and verifying generic upgrades, system reconfigurations, F.C.O.'s hardware changes and system relocations
  • Monitoring switching equipment computer systems and networks to ensure they are operating at optimal levels
  • Tracking, analyzing, and reviewing system alarms, logs, trouble reports, traffic measurement reports, Taking corrective action as needed
  • Extracting routine system and customer reports as required
  • Planning jobs and determining materials, tools, force, to complete tasks
  • Working with field technicians that utilize complex testing devices such as protocol analyzers, transmission measuring sets, , while trouble shooting and installing services
  • Analyzing and verifying switching or operational support systems software including translations
  • Accessing and operating of operational support system software and hardware including systems used for specific customer contracts, such as federal contracts
Qualifications for central office technician
  • Working inside an open office environment at a computer terminal for extended periods of time, and modifying/analyzing some software programs
  • May be required to perform LAN/WAN administration
  • May be required to run cables for coax, IO ports on systems and perform power cabling
  • Analyzing and investigating switch AMA usage errors
  • Actively participates in deployment and general maintenance of inventory systems and associated equipment
  • May work where temperature varies from room to room with continuous machine noise or high noise levels
4

Central Office Technician Job Description

Job Description Example
Our company is looking for a central office technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for central office technician
  • Runs diagnostic test programs, analyzes defects and/or tests various types of digital switches, IP and sonnet equipment
  • Assisting with or performing system and equipment installations, acceptance testing and initialization
  • Runs diagnostic test programs, analyzes defects and/or tests various types of telephone switching equipment (5 ESS and DMS 100/200), uses various types of testing devices, volt-ohm meters, spectrum analyzer, digital communications, data analyzers
  • Troubleshoot and Repair Fiber facilities in the Sunnyside area
  • React quickly and find solutions to outages or major impacts on the 9-1-1 network respecting criteria established by the 9-1-1 team such as application of reroutes in case 9-1-1 centers have to go to their backup sites
  • Answer support requests from different key players and do the appropriate follow-up
  • Analysis of 9-1-1 logs, wireless/wireline phone trace, address requests, AULs, and line testing on phantom calls received at 9-1-1 call centers using Info-DMS / ACUT / TIM / BCRIS / PAIRE / CNA / IBI / NCMS / NM1
  • Document in a ticketing system all troubles, problems and actions taken on the 9-1-1 network
  • Perform other tasks related to 9-1-1 operations such as running scripts, 9-1-1 system cleanup, statistics, etc
  • Maintain, install, and make changes to the power systems located in multiple locations which includes rectifiers, batteries, inverters, -48v power distribution equipment, equipment rack AC and DC equipment, cabling, grounding and bonding
Qualifications for central office technician
  • Equipment certification/licensing/experience is a plus
  • Candidate is expected to reside within 30 minutes drive of assigned reporting location
  • Required "on call" rotation nights, weekends, and holidays
  • Candidates who are part of the Craft and Services bargaining unit must have
  • Technical aptitude for computer applications
  • A team player with a focus on customer satisfaction
5

Central Office Technician Job Description

Job Description Example
Our company is looking for a central office technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for central office technician
  • Conducts technical research and analysis regarding classification and compensation issues to provide customer service and assistance to the Department’s supervisors and managers
  • Processes actions for the establishment of new positions, reclassification, add/deletes, transfers, org changes, updates, and changes in pay grades
  • Updates the People First system, organizational charts, and position descriptions
  • Provides technical assistance and guidance to field personnel, Central Office’s supervisors and staff regarding submission of classification requests
  • Climbing ladders, working aloft, and moving/lifting items not exceeding 40 lbs
  • Assist with the processing of advertisements, backgrounds, and recruitment and selection packages
  • Assist with printing and pre-screening of employment applications and background investigations
  • Assist with the maintenance of recruitment and selection packages
  • Provides customer service and assistance to the Department’s employees and applicants via telephone and through electronic correspondence
  • Assists with collecting required background investigation documents and forms
Qualifications for central office technician
  • Must be proficient in DMS100/5ESS Switch maintenance and provisioning
  • Experience working with 5E, DMS100 switches is preferred
  • Extensive experience including ROADM, QMOE, IP Ethernet, GPON equipment fiber characterization and turn up
  • Knowledge of computer programs used by the Department (i.e., People First, ATMS, CDC)
  • Knowledge of the Department of Management Services Personnel rules, policies and procedures
  • One to two (1-2) years of professional or nonprofessional personnel experience

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