Web Operations Resume Samples
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Web Operations Resume Samples
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LS
L Sipes
Lois
Sipes
61855 Stanton Locks
Philadelphia
PA
+1 (555) 389 1630
61855 Stanton Locks
Philadelphia
PA
Phone
p
+1 (555) 389 1630
Experience
Experience
Dallas, TX
Corp-gso Web-operations Analyst
Dallas, TX
Williamson, Runolfsdottir and King
Dallas, TX
Corp-gso Web-operations Analyst
- Execute Scripts
- Request new SSL cert
- Monitor scheduled jobs (platform housekeeping - excludes application batch etc)
- Infrastructure capacity monitoring
- Amend housekeeping tasks (for infrastructure)
- Suppress/resume GTI-owned monitoring
- Java, JSP and other web standards
Detroit, MI
Specialist, Web Operations
Detroit, MI
Dicki Inc
Detroit, MI
Specialist, Web Operations
- Responsible for all operational aspects of Canon Direct websites that include new site setup and implementation, daily site maintenance and issue resolution
- Serve as the point contact person for implementation and operational issues that may arise with the eCommerce websites and partner with IT to pro-actively resolve
- Maintain the implementation project plan for each new store in coordination with each Partner, IT and Marketing team and escalate areas that are at risk to management
- Knowledge of Microsoft Excel, Word, PowerPoint
- Assist with analyzing sales, reporting, internet research, and benchmarking
- Identify ways of optimizing the promotions process in partnership with product groups
- Communicate to CITS and Logistics on new promotions and products. Partner in creating and presenting to the product groups on a quarterly basis the effectiveness of the different promotional elements vs. the online consumers purchasing behaviors
present
Detroit, MI
Web Operations Executive
Detroit, MI
Nikolaus, Hermann and Olson
present
Detroit, MI
Web Operations Executive
present
- Working with the myHermes team to develop and launch content on the myHermes site
- Working to develop innovations within the myHermes business
- Working with the marketing function to deliver optimised landing pages
- Working with the Digital Marketing Specialist to ensure that the digital marketing budget is being utilised and generating a positive ROI
- Developing conversion optimisation hypothesis to be implemented with the UX team
- Work to achieve agreed
- Publishing targets for product updates and launches
Education
Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Kent State University
Bachelor’s Degree in Information Technology
Skills
Skills
- Strong ability to self teach & learn new technologies & processes quickly
- Strong knowledge of processes and tools utilized for system management, problem reporting, change management and support tools
- Strong knowledge of systems software/hardware, networks and operating systems
- Strong interpersonal and customer service skills
- Strong technical troubleshooting skills
- Possess critical thinking skills, supported by a strong understanding of the online customer
- Meets tight deadlines
- Possesses a ‘do what it takes’ attitude
- MS Excel, MS Word, MS Project (or similar workflow management tool)
- HTML
14 Web Operations resume templates
Read our complete resume writing guides
1
Corp-gso Web-operations Analyst Resume Examples & Samples
- Stop/Start Container’s
- Execute Scripts
- Install new Server SSL Certs
- Update Client SSL Certs
- Clear logs for container
- Update GLB/DR Pair configuration
- Updates to infrastructure & container monitoring (e.g. Alerting thresholds)
- Escalations for container triaging
- 5 years of experience in information technology
- Strong technical skills with proficiency
- Application Servers (WebSphere)
- Messaging (IBM) and integration experience (DataPower) is preferred
2
Web Operations Analyst Resume Examples & Samples
- Project management experience is required to carefully plan, document, track and map out each stage of our resale activations
- Effective team builder and communicator, acting as the liaison and working across multiple departments to ensure each project progresses within the targeted timelines and throughout the project
- Develops problem solutions by describing process requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions
- Develops project estimates by identifying phases and elements, personnel requirements, and costs
- Verifies results by completing quality assurance (QA) tests
- Maintains quality service by establishing and enforcing organization standards
- Prepares reports by collecting, analyzing, and summarizing information
- Provides reference for team members and customers by writing documentation; providing support and help
- Maintains process / metrics / reporting systems by researching and resolving problems; maintaining system integrity and security
- Bachelor's Degree - Operations, IT, Engineering, Mathematics or other related field highly preferred
- Experience in operations, process improvement or 6 Sigma
- Relevant industry experience: eCommerce, IT/software, web operations
- Education or experience in QA Assurance processes (software, IT or manufacturing)
- Process Definition/Mapping/ Improvement
- Metrics Definition / Reporting
- Proficiency in
- Microsoft Office: MS Project AND/OR Visio, as well as intermediate/advanced Excel and PowerPoint skills
3
Web Operations Specialist Resume Examples & Samples
- Diagnosing and troubleshooting Apache/Tomcat configurations
- Diagnosing and troubleshooting Network/load balancer problems
- Diagnosing and troubleshooting complex internal authentication mechanisms in different network zones
- Working with customers to generate solutions based on customer requirements using complex interactions between apache/tomcat, F5, Network and Authentication configurations
- Assembling project plans and reporting status to customers/management at regular intervals
- Strong knowledge of systems software/hardware, networks and operating systems
- Strong knowledge of processes and tools utilized for system management, problem reporting, change management and support tools
4
Web Operations Specialist Resume Examples & Samples
- Troubleshoot website related issues and provide CMS support for the local radio stations
- Work with third-parties to resolve development or functionality issues
- Manage multiple requests through the Cumulus ticketing system, Service Desk
- Update station web sites, content, show schedule, and promotions
- Help with train new users on how to use the CMS
- Work collaboratively with the Digital Ad Operations team to ensure that any web related digital campaign has been executed to the clients expectations
- Work with other member of the Web Operations team to execute large corporate projects, such as platform migration, National Contest, New website build outs
5
Hbo Manager, Web Operations Resume Examples & Samples
- Manage critical and accelerated projects within the Web Operations team at HBO. Overall responsibility for the project plans and timelines
- Mentor and manage a team of 3 - 8 engineers
- Troubleshoot issues across the entire stack: hardware, software, application and network. Physical hardware and cloud-based environments
- Drive standardization efforts across multiple disciplines and services
- Identify and drive opportunities to improve automation for the company
- Manage timely resolution of all critical and/or complex problems meeting SLA requirements
- Participate in a 24x7 on-call rotation
- Ability to effectively communicate with all levels of management and all stakeholders
6
Web Operations Manager Resume Examples & Samples
- Maintain our online infrastructure supporting jcrew.com, madewell.com and jcrewfactory.com
- Manage the Web Operations staff, including developing and maintaining schedules, documentation, training, new technology, and developing their skills and proficiency on existing technology
- Research options and the best possible approach to new initiatives suggested by management, helping to establish a plan, process and procedure that yield the best possible end result
- Hands-on responsibility for web infrastructure management, maintenance, scalability, and continued optimization for speed and availability
- Administer and support our internal web tools
- Serve as a liaison with Ecommerce Development Team
- Research and recommend vendors and platforms as needed
- Collect and report web availability statistics, communicating useful trends and other observations to Management
- Maintain an accurate overview of all site activity and its effectiveness, looking for new and more effective processes to accomplish excellent site management each day
- Facilitate communication between WebOps and all areas of IT
- Plan, coordinate and design all operational activities including resource management, managing expectations with stakeholders, and driving tactical operational projects through to completion
- Support system upgrades, maintenance and troubleshooting issues
- Coordinate web platform infrastructure changes
- Responsibilities will require working evenings and weekends. Flexibility is required to execute time critical tasks with little advanced notice. No regular travel required
- Five or more years of work experience in web operations, preferably in a retail environment
- Knowledge and experience with Web and Java applications such as Weblogic, Apache, Endeca, Coherence and Blue Martini
- Experience with Oracle DB is a plus
- A degree in Information Technology, Communications, or a related field is a plus
- Successful experience in juggling multiple priorities and many-faceted projects in a fast-paced environment with frequent and concurrent deadlines
- Good problem solving and communication skills
- Proven ability to handle critical situations, manage details, and collaborate on teams, and follow-through on assigned tasks independently
7
Web Operations Manager Resume Examples & Samples
- At least 10 years of relevant experience including supporting the primary websites for a company
- Successful track record of development, management, and Web production in a dynamic and creative environment
- Ability to work closely with technical staff and all levels of management to ensure a cooperative and collaborative environment
- Strong written and verbal communication skills, including presentation skills
- Ability to negotiate, cooperate and execute in a complex organization with multiple stakeholders
- Proven ability to solve problems and think creatively
- Ability to prioritize competing projects and manage internal and external expectations
- Solid understanding and experience with creating and maintaining technical infrastructures that supports web development
- Experience and familiarity working with and around HTML, CSS, XML, XSLT, PHP, MySQL, JavaScript and jQuery
- Experience with the following platforms preferred: TeamSite, Adobe CQ, SharePoint, SiteCatalyst, Eloqua and Photoshop
8
Web Operations Specialist Resume Examples & Samples
- Oversee the execution of online promotional campaigns & events
- Partner with creative & merchandising departments to understand the objectives, strategies and plans for each marketing initiative
- Plan and execute all tasks needed to deliver the campaign in the online space
- Perform QA and usability testing on all campaigns
- Create, schedule and publish content to the customer facing website
- Ensure campaign execution is optimized across all selling channels (site, call center, marketplaces, multichannel)
- Strong ability to self teach & learn new technologies & processes quickly
- High degree of flexibility and adaptability
- Possess critical thinking skills, supported by a strong understanding of the online customer
- Must be a Self-starter who possess excellent problem solving skills and has ability to work under pressure
- Meets tight deadlines
- Possesses a ‘do what it takes’ attitude
- Must be detail oriented, have strong documentation skills, and be able to multitask
- Strong written and verbal communication skills required as well as excellent project management skills
- Required to work late/early hours during peak project times and holidays
- 1+ years in B2C eCommerce (such as customer service, operations, marketing or merchandising)
- Workflow & project management
- Business reporting and analysis. Use of QA tools such as SpiraTest, HPQC a plus
- MS Excel, MS Word, MS Project (or similar workflow management tool)
- Previous Demandware experience a plus
9
Director Web Operations Resume Examples & Samples
- Lead the operations team, fulfillment team, QA team and the department toward the highest standards of accuracy and completeness
- Serve as the main contact and communication point regarding the quality and stability of the production environments
- BA / BS or equivalent
- Minimum of five years experience as a project manage, operations manager or QA manager
- Fluent with MS Project
- Deep understanding of internet technologies and system stacks
- Self-motivated, detail oriented, team player and able to multitask
- Possession of a strategic perspective and operational orientation
10
Web Operations Administrator Resume Examples & Samples
- 1+ year of experience in Internet Marketing or e-Commerce Sales
- Experience with Search Engine Optimization (SEO) and Pay Per Click (PPC) Online Marketing
- Experience with Search Engine Marketing
- Social Media savvy
- Working knowledge of Adobe Photoshop
- Basic Graphic Design skills
- Basic HTML experience and knowledge
- Microsoft Office/Suite proficient (Excel, etc.)
- Degree in Business Administration, Marketing or other related field
11
Senior Engineer Web Operations Resume Examples & Samples
- Design and implement monitoring solution for all applications and infrastructure
- Work with other engineers to make applications secure and adhere to the best practices
- Help design and maintain infrastructure for automated testing
- 100%
12
Web Operations Specialist Resume Examples & Samples
- Responsibility for ensuring application system releases are managed to agreed change and release management procedures and working with relevant technology teams to ensure a wellmanaged and structured release process
- Administration, maintenance and configuration of application hosting environments based on varying technology stacks including Linux, Apache, Wintel, MS SQL Server, MySQL, LAMP, AWS · Administration and, or configuration of DevOps tools - such as Puppet
- Provision of pro-active system monitoring and appropriate fault resolution; experience you using tool Splunk, NewRelic, AppNeta, Cloudwatch, Graphite, Pingdom
- Performance tuning and optimisation of hosted environments and application services; · Ensure system support, maintenance and change is carried out in line with agreed BBC Worldwide technology standards and protocols
- Ensure system availability, particularly during business critical timeframes, operates within agreed Service Level Agreements
- Ensure appropriate levels of systems documentation are maintained
- Liaise with 3rd party hosting and development partners and software vendors for product management and issue resolution
- Responsible for governing access to and ensuring operational availability of production and UAT application hosting environments and services
- The role requires occasional out of hours working and an on call rota for critical issues
- Experience in migration from hosting infrastructure to AWS
- Experienced in working in a heterogeneous operational environment, supporting live issues and maintaining core BAU services. Ability to function well as part of a project delivery team - and be matrix managed where/when required
- A proven background in working within a DevOps environment, with the ability to innovate and implement toolsets to ensure continuous improvement of the DevOps concept
- Experience in a media organisation is desirable
13
Web Operations Engineer Resume Examples & Samples
- Configure systems and networks
- Monitor site stability and performance
- Troubleshoot site issues
- Ensure system and network security
- Develop custom tools and automate processes
- Network operations skills: configuring firewalls, routers, and switches
- Coordinate with IT team on corporate systems and network
14
Web Operations Engineer Resume Examples & Samples
- Application operations in a production environment
- Web applications and technology
- Perl, C/C++, Python or Shell scripting
- Relational databases including MySQL or Oracle
- Building and installing software in a Linux environment
- Web servers, including Apache
- JBoss applications
- Presenting complex technological subjects to a diverse audience ranging from non-technical personnel to senior engineers
- Large-scale highly available infrastructures
15
Senior Engineer / Web Operations Resume Examples & Samples
- 100% Manage our infrastructure in AWS
- Write and maintain Chef Cookbooks for server provisioning
- Manage our external dependencies
- Do production deployments
16
Web Operations Graduate Resume Examples & Samples
- Graduate opportunities in the Technology Operations team involving cloud hosting, database management and systems administration
- Training: In addition to formal technical training we offer extensive soft-skills training and an on-going mentoring program. We also offer bespoke tech and soft-skills sessions to allow you to really fulfil your potential
- Global Reach: Whichever discipline you choose to follow you will be working on an international scale. We want our graduates to understand not just their own function, but also how a global business operates and interacts
- Work-life balance: It’s a well-known fact that commercial life can be stressful but we want you to enjoy yourself and to be happy and relaxed in your work. This doesn’t mean that you won’t be ‘stretched’ and encouraged, it simply means that we know that balance is important
- Culture/Social: It’s not all about work, we also encourage a strong social side to working here right through from Graduate drinks and dinner get-togethers to our annual end-of-year extravaganza! We also run a variety of charity groups and encourage everybody to get involved – we even give you two extra ‘charity days’ each year on top of 29 days holiday!
- Structured career planning: Feedback tells us that a lot of graduate schemes start off promisingly but then peter-out with grads left with little idea of what’s ahead or training to allow them to progress. We have a dedicated two-year fast-track program designed to facilitate fast learning and development with regular training and coaching sessions and frequent pay-reviews
17
Specialist, Web Operations Resume Examples & Samples
- Assist with analyzing sales, reporting, internet research, and benchmarking
- Identify ways of optimizing the promotions process in partnership with product groups
- Provide support for Backorders, Customer Shortage Fund Orders, and identify all fulfillment issues in relation to the WebSphere Back-end system
- Provide support on new functionality and build release for all websites. Work with IT on testing, validating new site enhancements and CSS changes. Create and maintain all website documentation outlining new functionality
- Primary support contact for all fraud related activities. Responsible for working with CITS and Cybersource directly to monitor and adjust rules based on market conditions and seasonality
- Work with Canon Americas’ Finance team, Credit, Logistics and Fraud teams to investigate specific fraud related orders by providing order data, and gather logistics information
- Engage with Logistics team on a daily basis to monitor inventory distribution across Canon eCommerce Warehouses and develop new strategies to make current processes more efficient
- This position requires a Bachelor’s degree, or equivalent experience, and 3-5 years work experience
- Understanding of and a passion for digital marketing and eCommerce
- Proficient with HTML, CSS, Java-script for front end development
- Knowledge of Microsoft Excel, Word, PowerPoint
- Experience with Adobe Creative Suite, including Illustrator, Photoshop and Dreamweaver
- Pro-active, self-starter with an ability to identify issues and areas of opportunity
- Strong time management skills and communication skills
18
Web Operations Engineer Resume Examples & Samples
- Experience working in a continuous delivery environment
- Experience with test driven development
- Cloud Operation experience – running real workloads in the cloud and diagnosing and fixing problems
- Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
- Analytical mind-set and out-of-the-box thinking
- Be the technical expert of the application
- Support analyze application code issues
- Focus on day-to-day web application availability and performance
- Ensure problem resolving during service interruptions
- Minimum of 2 years working in a Web technology context
19
L Ops-web Operations Resume Examples & Samples
- Support large number of web-based applications in an enterprise environment providing cloud-like experience for
- Work with in-house application management systems designed to simplify deployment and management of distributed
- Drive process improvement by methods such as automation and scripting
- Work together with L2 teams and other L3 team members internationally
- Write technical documentation
- Deep understanding of Microsoft IIS 7.5 or above
- Experience working in Windows Server 2008/2012 environment
- Excellent understanding of internet and networking protocols, including TCP/IP, HTTP/HTTPS
- Strong internet infrastructure product knowledge in Windows
- Experience in enterprise-level web-hosting environment
- Ability to handle outage/incident situations
- Strong organizational skills and ability to manage multiple tasks and high-pressure situations for outage handling, management or resolution
- Can communicate effectively with various user groups, e.g. developers and engineers, as well as remote team
- Have administrative competence in at least one major programming language or platform (for example Powershell, C#, Perl)
- Strong understanding of security protocols, e.g. SSL/TLS, Kerberos
- Comfortable with administration of Unix/Linux
- Driven to learn about new technologies and techniques
- Experience operating in large enterprise environments
20
Web Operations Associate Resume Examples & Samples
- Translate the internal client’s business requirements into functional requirements
- Manage daily operations of Beckman.com website working within the Sitecore content management system and including training and support
- Provides ongoing leadership, training, and coaching to global website users
- Collaborate with corporate IT teams and vendors as required to ensure effective integration and efficient daily operations
- Collaborate with teams to define, strategize, and implement content marketing and web strategies
- Consult closely with the colleagues to ensure that applications, marketing initiatives, and other website related strategies are properly planned and implemented
- Develops and mentors new and existing CMS users on content authoring, permissions, workflows, training, troubleshooting and functionality and connected technologies
- Accountable for team’s ability to deliver service and meeting or exceeding key performance indicator (KPI) goals
- Drives KPI/Metrics including the reporting, documentation, communication, analysis and action plans around improving overall effectiveness
- Finds, presents, and works with the digital web team to implement opportunities for improving website usability and increasing online revenue by reviewing data and interpreting online behavior
- Develop strong understanding of Sitecore, the main systems powering the global website
- Maintain a strong understanding of industry and enterprise-wide trends
- Updates software documentation and customer documentation as needed
- Facilitates or executes system deployments on websites as needed, sets up hardware and software and consults with user to ensure that CMS and applications are working properly
- Actively monitors queue for workflow actions, approvals, inquiries and existing, aging or delinquent issues
- Troubleshoots and remediates associated with CMS or other application issues; triages technical issues
- Reviews and researches potential causes for platform issues by reviewing and researching issues, analyzing and trouble shooting
- Ensures all troubleshooting tasks are brought to resolution and completion in a timely manner; communicates status of work in process, resolution and closure to the appropriate individuals
- Bachelor’s degree in field with 5+ years exp. OR Master’s degree in field with 3+ years exp. OR Doctoral degree in field with 0-2 years exp
- In Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics and relevant work experience
- Strong enterprise content management system knowledge/experience
- Demonstrated proficiency in MS Office, HTML and CSS, Systems administration in Linux/Unix or Windows, and Networking (DNS, TCP/IP)
- Excellent oral and written communication skills; equally comfortable interacting with technical and nontechnical staff
- Strong customer focus and experience with consulting or delivering outstanding service
- Proactive/self-starter with demonstrated ability to handle multiple projects with changing priorities
- Strong enterprise content management system knowledge/experience (Enterprise CMS preferred)
- Fluent in Webmaster Tools/Search Console and Google Analytics
- Experience in a customer support environment
- Experience analyzing, troubleshooting, and providing solutions for technical issues
- Knowledge of Internet Fundamentals and passionate about technology
- Knowledge of Cloud Computing concepts
- Experience with scripting / programing
- Working knowledge of the CMS plug-ins such as translation and video platforms for concepts, practices, and procedures
- Working knowledge of CRM, marketing automation, analytics platforms
21
Miso Web Operations Effects Coordinator Resume Examples & Samples
- Responsible for providing research and assistance to company employees directly supporting the customer in the development of mission area analysis, operational requirements and concept of operations in direct support of MISO and IO processes *
- Establish and maintain liaison for CENTCOM subordinate components and units to coordinate deliberate behavioral effects in support of tactical operations *
- Represent WebOps as a subject matter expert on WebOps capabilities, authorities, applications, best practices, and procedures with CENTCOM Senior Leaders, Staff, Components, other DoD organizations, Subordinate Commands, Allied and Partner Nations, and Interagency for coordination, synchronization, and deconfliction of efforts and effects *
- Develop and/or refine authorities and permissions to enable and enhance the ability for WebOps capability to support current and emerging CENTCOM missions and priorities * * May serve as liaison between department and other departments within the company *
22
Technical Manager, Web Operations Resume Examples & Samples
- Manage a process to capture, identify, prioritize, and resolve issues impacting the live experiences across platforms
- Follow through with the NO (Nick Operations) JIRA backlog, working with multiple teams to ensure issues are resolved in a timely manner
- Ability to communicate with all teams to improve and streamline processes
- Foster an environment that embraces information sharing, learning, and multi-tasking
- Work closely with Programming, Content, Product, and Technology teams to resolve problems with internal tools (e.g., content management system)
- Contribute to the ongoing effort around search engine optimization, managing strategy, and working with all teams to implement updates as needed
- Monitor and maintain the optimal ad experience, enduring that the proper ad loads and ad rules are in place at all times
- Work with Digital and Integrated Marketing teams to ensure all Sales opportunities are viable and functioning to support Sales’ needs
- Work with BALA and Standards for implementation of all compliance updates
- Manage the implementation of all site updates and changes related to Viacom Content Marketing & Distribution deals and agreements, as well as Viacom International (e.g., geo-blocking and redirects)
- Monitor presence of pirated content (online games and videos) on other sites and work with Viacom anti-piracy team to remove
- 5+ years working in a digital web environment
- Experience in Project Management and/or Interactive Product Development
- A keen understanding of what is required to launch and maintain digital content experiences
- Able to see the bigger picture and identify process improvements
- Organized and detail oriented
- Able to multi-task in a fast-paced, deadline-driven environment
- Excellent interpersonal skills with ability to motivate and teach
- Stays current with production trends and technology
23
Director of Web Operations Resume Examples & Samples
- Develop and manage the technology strategy, roadmap, and prioritization of enhancements for the Hub
- Develop ongoing relationships with leaders and key stakeholders across the enterprise to ensure technology is in alignment with the strategic objectives and priorities of the Hub
- Manage technology scope and risks
- Manage capital and OpEx budgets for corporate Web Operations portfolio
- Lead and participate in technology projects; to include, project planning, project management, status updates, requirements gathering, solution design, test planning, test execution, deployment, and post-deployment support
- Prioritize technology projects and initiatives across multiple stakeholders and groups
- Manage service level agreements and continual process improvement efforts
- Manage prioritization of work efforts for corporate Web Operations team including project intake, testing, deployment support, defect resolution, and ongoing production support
- Manage vendor relationships with ongoing operational issue identification and resolution, and ensure service level agreements are upheld. Be able to influence vendor’s future capabilities and roadmap
- Lead future evaluation and selection of vendors, including contract negotiation
- Collaborate with stakeholders across enterprise (Internal Communications, Human Capital, IT) to ensure that technologies meet the requirements and needs of the business
- Understanding of trends and innovations related to content management and collaboration tools. Maintain industry and technical knowledge and facilitate and maintain industry relationships
- 12+ years of experience in a technology discipline
- Experience working as a liaison between business and technology
- 5+ years of project management experience
- 5+ years of website operations experience
- 5+ years of experience managing teams
- 5+ years of experience using content management business processes and various platforms which may interface with content management tools
- Vendor management experience
- Experience with customer-centric design, technology and best practices
- Technology development and deployment experience
- Experience with UHG systems
- Strong written and oral communication skills and presentation skills at all levels of the organization
- Demonstrated ability to think strategically and execute tactically
- Superior communication and influencing skills
- SharePoint 2013, Sitecore, and Adobe Experience Manager
24
Miso Web Operations Effects Coordinator Resume Examples & Samples
- Minimum of a Bachelor's degree, preferably relevant to MISO, IO, and/or social media, or equivalent experience
- Minimum of 5 years related experience
- Experience in the development of MISO plans and programs and their tactical and operational integration in support of military operations and effects
- Experience in the MISO planning process and military decision making process/joint operations planning process
- High proficiency in speaking/briefing to senior executives on requirements, statuses, and predictions of programs and course of action recommendations
- Ability to multi-task in a fast paced/dynamic environment and coordinate tasks with other departments within and outside of DoD
- Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, Access
- Current TS/SCI clearance required
- Operational-level MISO and/or IO planning experience at the brigade/numbered air force-level or above
- Experience with the MISO product development process, staff processes, and strategy development to synchronize social media analysis with operations
- Completion of US Army Psychological Operations Qualification Course, Joint Information Operations Planning Course, and/or Information Operations Integration Course
- Recent OIR, OFS, OEF, and/or OIF or experience, highly desired
- Combined and/or Joint planning and operational experience, highly desired
- Joint/combined fires and effects coordination experience desired
- CENTCOM AOR experience, highly desired
- Effective MISO team experience and collaborative skill sets
- Captain (O-3)-level career course/professional military education graduate/CMF 37 Senior Leaders Course NCOES or service equivalent graduate
- Experience in online and social media engagement highly desired
25
Web Operations Resume Examples & Samples
- Consulting with clients to drive adoption of Analytics platforms
- Deploying and Administering an Enterprise Splunk environment
- Deploying and Administering a distributed Extrahop environment
- Deploying and Administering both in-house and Vendor provided application monitoring and alerting platforms
- Troubleshooting core infrastructure and user generated incidents
- Driving Process improvements through automation and scripting
- Writing technical documentation
- Addressing L2 escalations
- You should possess knowledge of Analytics platforms such as Splunk and Extrahop
- Have administrative competence in at least one major programming language or platform (for example, Perl or Python )
- Have strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling, management or resolution
- Can communicate effectively with various user groups (developers, engineers) as well as remote team members
- Are driven to learn about new technologies, techniques and what it takes to be an integral member of this team
26
Specialist, Web Operations Resume Examples & Samples
- This position requires a Bachelor’s degree, or equivalent experience
- 3-5 years of relevant work experience is required
- Strong time management and interpersonal skills are essential
27
Web Operations Business Program Manager Resume Examples & Samples
- 15+ years of hi-tech and software industry experience with a minimum of 7+ years of project and program management
- Bachelor or equivalent degree
- PMP certification is a plus
- Proven working experience in project management in the information technology sector in a highly matrixed organization
- Demonstrated experience in digital platforms and e-commerce (B2B and B2C)
- Ability to lead through influencing and understanding of governance frameworks
28
Web Operations Resume Examples & Samples
- Supporting a high number of devices and application flows in an enterprise environment providing cloud-like experience for developers
- Using sophisticated network tooling to address network connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments
- Working with an in house application management system designed to simplify the deployment and management of application devliery components. Users can model a configuration using the system's relational data model, control and monitor their services over the network via a GUI console
29
Head of Web Operations Resume Examples & Samples
- Provide direction and foster best practices to a team of systems engineers
- Maintain overall ownership of 300+ virtual and physical device data center environment
- Assist with incident resolution and root cause analysis
- Support the release management process to ensure operational stability
- Initiate and oversee projects geared towards continually improving and enhancing our infrastructure
- Work closely with outside vendors to negotiate competitive pricing for relevant and current technology solutions
- Ownership of capacity planning, performance testing and tuning for scalability
- Experience managing or leading a team of IT professionals
- Proficiency with cloud hosting solutions like AWS or Google Cloud Platform
- Experience with a modern configuration management solution such as Puppet or Chef
- Must be able to demonstrate proficiency with the tools and practices needed to secure an enterprise environment
- Abstract problem-solving skills and intellectual curiosity
- Must have strong sense of commitment and responsibility
- Able to use office suites, like MS Office, to produce documentation, project plans and diagrams
- Proficiency with VMware
- Experience supporting MongoDB and MySQL
- Competency with application and server monitoring software, such as Nagios, Ganglia, or similar
- Familiarity with code repository applications like Git or SVN
- Experience with Varnish Cache
- Experience with automated code deployment tools, like Hudson or Jenkins
- Practical experience with performance tuning and capacity planning at the application and server level
30
Senior Manager, Web Operations & Production Resume Examples & Samples
- Establishing an over-arching vision for Work Production team, processes, and technology
- Assessing short-term and long-term capabilities that support the vision
- Collaborating on production process flows within the department
- Collaborating on KPI definitions and collection while continuously looking to improve against baselines
- Bachelor’s degree; Advanced degree preferred
- 8+ years of experience in one/many of the following fields: Web Production/Operations, Internet applications, eCommerce
- 3+ years of supervisory experience
- ECommerce experience – preferred
- B2B experience – optional
- Strong leadership skills with the ability to motivate a dynamic and creative team to detailed project timelines
- Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation, and spoken formats to a variety of audiences including executive management
- Detail oriented team player and strong team management skills
- Ability to thrive in a fast paced, high growth environment and work collaboratively with colleagues and staff
- Proficient with Excel
- Willing to perform some travel
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Web Operations Specialist Web Developer Resume Examples & Samples
- Knowledge of data warehouse concepts and technologies
- Experience with Drupal, especially application architecture and planning and configuring infrastructure is a plus
- Experience with marketing personalization, A/B testing, and multivariate testing
- Strong competence on all aspects of the Microsoft Technology stack including Web Servers, Application Servers and Databases
- Experience with cloud-based provisioning, monitoring, troubleshooting, and related technologies
- Experience with cloud-based web operations
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Web Operations Manager Resume Examples & Samples
- Manage the delivery of multiple projects
- Work with stakeholders to define project scope and characteristics and coordinate the project team, support functions and external partners
- Track timing, milestones and budget of individual projects
- Creation and management of test plans for fixes or new functionality to be implemented
- Support multi device website development, SEO, Social Media integration, Personalisation and Marketing Automation programmes in partnership with other business functions or third party vendors
- Monitor existing processes and make recommendations to improve current processes that impact deliverables
- Direct the operation of the Content Management System (CMS) including workflows and governance for all website properties
- Use content management systems to archive content and maintain version control with a content lifecycle management framework
- Take responsibility for populating content into existing templates as required
- Manage and foster good relations with the internal IT service unit and business stakeholders
- Create and maintain help documents and user manuals for tasks performed by both the digital team and key stakeholders
- Conduct training sessions for the operations team and any website super-users globally
- Should preferably have an understanding of Google analytics and have the ability to create basic analytics reports (not essential)
- 5 – 8 years’ experience with 6 years’ experience in a related role
- Confident, professional team player who must be able to collaborate with stakeholders at all levels of the organization
- Experience required in website management and maintenance or an online, digitally related field
- Good technical understanding of the back office
- Strong project management experience and skills required
- Proven ability to manage multiple projects concurrently under aggressive timelines in a dynamic fast paced environment while maintaining communication and attention to detail
- Strong and effective verbal and written communication skills
- Ability to multi-task and prioritize responsibilities
- Demonstrate flexibility and willingness to independently navigate areas of unfamiliarity
- Experience in the following digital marketing activities: SEO, Social Media integration, Personalisation and Marketing Automation
- Positive and professional attitude, open to change and learning
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Web Operations Specialist, Senior Resume Examples & Samples
- Work closely with site owners and developers to manage the operations and work flow of the University of Arizona’s centrally managed web hosting environments on both on-premise and cloud-hosted infrastructures
- Manage the deployment, installation, and configuration of websites
- Lead security patching and system upgrade efforts, ensuring the sites and servers are secure and performance tuned
- Migrate sites between on-premise and cloud environments
- Troubleshoot, test, monitor and perform diagnostics and development of automated testing tools. Includes Linux admin troubleshooting and limited PHP development
- Manage site backups/archives and support recovery operations as needed
- Provide client support and interact with the application developers, vendors, clients, UNIX team, Cloud Enterprise Team and cloud service providers, while leading student IT workers to ensure sites are running smoothly and to also identify any server specific problems which are affecting the applications
- Optimize change management processes using tools such as GitHub/BitBucket, branching strategies and continuous integration
- Manage SSL certificates
- Innovate methodologies to improve web hosting services
- Five years of progressive experience in web development and/or systems administration; OR, Associate’s degree in Information Technology or a related area AND four years of progressive experience in web development and/or systems administration; OR, Bachelor’s degree in Information Technology or a related area AND two years of progressive experience in web development and/or systems administration; OR, Any equivalent combination of experience, training and/or education
- Hosting, maintenance and support of multiple Drupal websites and associated applications and tools, e.g. Drush, rsync, dslm, Aegir
- Performance and scalability optimization of high availability web applications and associated technologies, e.g. Varnish, HAproxy, NFS, Memcache, and/or Redis
- Agile and Lean theory, method, and practices
- DevOps practices and approaches
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Web Operations Engineer Resume Examples & Samples
- Provide Tier 3 support by working ticket queue for high traffic desktop, toolbar and mobile web environment. Resolve complex incidents escalated from lower support levels; troubleshoot and repair incidents; identify and implement alternate solutions to provide temporary service resolution for long-term issues
- Support existing web infrastructure (VM and cloud) with monitoring and updates to desktop, toolbar and mobile products
- Support new desktop, toolbar and mobile application deployments
- Participate in on-call rotation for desktop, toolbar and mobile product support and deployments
- Manage ticket flow by collaborating with Tier 2 and fourth level support teams to identify and mitigate ticket escalation failures and create and implement ongoing improvement plans
- Train new team members on processes, products, and protocols from a second level support perspective and mentor new team members and Tier 2 technicians
- 5+ years of experience supporting client facing applications in two or more of the following categories
- Desktop, toolbar and/or mobile support background
- Familiarity with cloud computing methods such as Amazon
- Skilled with log review
- Proficiency working with virtual machines (VMware, KVM, Xen)
- Capable of monitoring performance of web applications
- Familiar with web application architecture and design
- A desire to learn and improve skills and knowledge
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Specialist, Web Operations Resume Examples & Samples
- The eCommerce Web Operations Specialist will coordinate online marketing and merchandising campaigns, such as promotions and banners through Canon's back end eCommerce platform
- Communicate to other divisions on new promotions and products. Partner in creating and presenting to the product groups the effectiveness of the different promotional elements vs. the online consumers purchasing behaviors
- Bachelor Degree highly preferred with min. 3 years of related work experience
- Strong attention to detail, time management and communication skills
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Web Operations Manager Resume Examples & Samples
- Full responsibility for Website Operations management for the EMEA Region
- Ensure key initiatives and projects are delivered according to the predefined timescales and to the desired standards
- Testing of front end functionality and co-ordinating with key stakeholders on extended business systems/solutions
- Prioritisation, management and actioning key development initiatives
- Optimise best practice and assets from other regions
- Issue investigation and management through to resolution
- Co-ordinate between Global, Regional and Local New Balance Teams
- Work closely with the User Experience Manager and Ecommerce Marketing Manager to deliver an effective and optimised site experience/campaigns
- Make recommendations for continuous improvement of online customer experience
- Ensure we deliver an innovative, yet stable and reliable customer experience
- Valuable experience leading and managing development plans and issue resolution
- Strong analytical skills, logically minded and data-driven thinking
- Strong influencing skills and commercial acumen, persistent and pragmatic when dealing with key points of contact
- Results driven, strong desire to diagnose issues and resolve them swiftly
- Strong working knowledge of HTML, CSS, and JavaScript development and constraints
- Up-to-date with the latest trends and best practices in site development
- Strong communicator, able to build good relationships easily at all levels
- Instinctive brand guardian
- Passion and commitment for New Balance and our corporate values
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Web Operations Executive Resume Examples & Samples
- Working with the myHermes team to develop and launch content on the myHermes site
- Working to develop innovations within the myHermes business
- Working with the marketing function to deliver optimised landing pages
- Working with the Digital Marketing Specialist to ensure that the digital marketing budget is being utilised and generating a positive ROI
- Developing conversion optimisation hypothesis to be implemented with the UX team
- Work to achieve agreed
- Publishing targets for product updates and launches
- Strong customer orientation, to deliver against internal and external customer needs
- Monitoring and improve customer conversion rate, exit pages, bounce rate
- Optimisation and rapid growth of customer capture via email sign up
- Working with the UX and Design Manager to ensure the site is visually engaging in order to maximise sales and user experience
- Educated to Degree level in an IT/Graphic Design subject or discipline
- Genuine passion and enthusiasm for E-commerce content management
- Strong communication skills - able to liaise at all levels
- High level of attention to detail
- Desirable: Photoshop, HTML, Google Analytics, CMS
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Web Operations Executive Resume Examples & Samples
- Planning & Delivery
- Own delivery of changes to each website under your responsibility
- Facilitate the prioritisation of requirements across the various brands and websites such that the biggest “bang for buck” is achieved in the shortest space of time, while not neglecting the merchandising and marketing requirements of each brand online
- Ensure that for each requirement, as far as possible, there is a clear and measurable business objective to be achieved
- Coordinate the activities of the team to deliver to expectation
- Escalate any requirements that become undeliverable due to changes in scope, or resources
- Manage web issue investigation – taking queries from the business or users, starting initial investigation, then passing onto relevant party (eg. Product Teams, Developers or Selling Systems Support), managing and logging issues as necessary
- Business Liaison
- Maintain good relationships with all relevant business stakeholders in order to better understand the business drivers and rationale for proposed changes coming from the business and marketing teams
- Strive to deliver web developments that meet business requirements whilst maintaining a strong customer focus
- Developments
- Support the Senior Web Sales & Operations Executive in maintaining and enhancing content and functionality relating to the Specialist websites
- Take a proactive role in identifying errors across all sites, following procedures to find solutions to resolve them
- Brainstorm to generate ideas, offer solutions or recommendations, making good user experience and ultimately web conversion the primary goal
- Test other/larger IT or ecommerce projects and raise faults with relevant project lead
- Benchmarking
- Gain and maintain a broad awareness of developments in ecommerce both within and outside the travel industry, keeping up to date with the strengths and weaknesses of competitor ecommerce activity
- Learn, understand and develop core knowledge of the travel sector
- Excellent communication skills and confidence in dealing with key stakeholders
- Has a high attention to detail
- Highly organised and can effectively multi-task and prioritise jobs to meet tight deadlines
- Have a demonstrable interest in online and uses the Internet on a regular basis
- Is customer focussed
- A working knowledge of content management, travel reservation or ticketing systems would be beneficial
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Web Operations Analyst Resume Examples & Samples
- Identification, impact assessment and communication of technology changes impacting Digital capabilities (Change Management)
- Audit and maintenance of underlying data to support service management roles, responsibilities and routing (Configuration and Workgroup Management)
- Relationship management across the enterprise (Service Management)
- This role requires availability and monitoring of queues between 8:00 a.m. and 5:00 p.m Central Time; and infrequent execution outside of core business hours via on-call
- Operational tasks account for 70% of working hours, with initiatives and administrative tasks occupying the remaining 30%
- Demand increases significantly in the months before and after the critical holiday period in October, November and December each year. The work becomes more challenging during the change freeze period, although change volume decreases
- Individuals in this role can execute primary responsibilities under minimal supervision with 80% confidence within 3 months
- Confidence increases to 95% within 1 year
- The manager provides support, escalation management and coverage as there is only one resource assigned a staff position on the team
- 3- 5 years of experience of service management
- Experience working in large environments with many moving pieces
- Ability to work independently within a large team environment
- Prior experience in a fast-paced environment
- Demonstrated history effectively managing changes
- Prior experience with ITSM tools (ServiceNow, Remedy, etc)
- Ingrained agile and devops culture
- Strong software development lifecycle experience
- Prior experience with development/scripting (perl, python, ruby, java) –would be helpful but not required
- Familiarity with build and deploy lifecycle for web applications
- Excellent problem solving, analytical skills, and technical troubleshooting skills
- Strong knowledge of SOX and PCI
- ITIL Certification
- Microsoft Excel and Outlook
- Atlassian products (Jira)
- Well Organized
- Strong relationship builder—Very important, need a strong culture fit
- Flexible and resilient
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Web Operations Lead Resume Examples & Samples
- Profile, analyze, and resolve both frontend and backend web applications and services
- Provide senior-level Production, Pre-Production, and Test support for a global Microsoft .NET environment that relies on IIS and SQL Server
- Partner with development and operations teams to improve application performance and scalability
- Develop and record standard methodologies for system design, capacity management, and integration of new applications
- Actively design and develop system and application monitoring strategies
- Champion the support of business critical outages, clear the path to resolution, and lead the steps for prevention
- Lead project meetings and be accountable for technical direction of the environments supported
- Be a technical leader and mentor teammates
- Participate in the on-call rotation in support of our 24x7 QA and Production environments
- Creative thinker who can investigate multiple paths in the hunt for root cause of an urgent issue
- Ability to communicate clearly with technical and non-technical colleagues
- 8+ years Microsoft Windows Server 2008/2012 64-bit
- 8+ years IIS, ASP.NET Support
- 2+ years of proven PowerShell experience
- Windows Performance Monitor (Perfmon)
- Application Performance Monitoring (AppDynamics, Dynatrace, Extrahop, Gomez, etc)
- SQL Server skills a plus
- Microsoft Windows Server 2012 certifications a plus
- Bachelor’s Degree in Computer Science or related field is preferred
