Computer Operations Resume Samples

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B Torphy

Bryon

Torphy

7938 Schoen Alley

Detroit

+1 (555) 950 5994

7938 Schoen Alley

Detroit

Phone

p +1 (555) 950 5994

Experience Experience

Los Angeles, CA

Computer Operations

Los Angeles, CA

Klocko, Bins and Haley

Los Angeles, CA

Computer Operations

Provide support to clients by responding to emails and phone calls
Understand the basic function of EMCDATAREP and how to perform tape backups
Queue and process ad hoc events submitted through ELM (Event List Manager)
Understand hierarchy of escalation : Night Duty, integrators, Supervisor, Manager
Perform sweeper checks and SNAPSTATs at the end of processing day for databases monitored
Understand how to open SEVERITY level tickets for processing abends
Conduct backups using EMC,(VMS), and ARK, (Linux)

Detroit, MI

Manager, Computer Operations

Detroit, MI

Bode, Sauer and Hilpert

Detroit, MI

Manager, Computer Operations

Continuous Improvement – Leads the Data Processing Team through a series of major Improvements and Challenging changes
Develops and executes the department business continuity plan (BCP)
Keeps management fully informed of all situations involving actual and/or potential problems that could jeopardize job-processing guidelines
Performs escalated level error recovery and bypass functions
Completes and conducts employee hiring, firing, and employee performance reviews
Studies and makes recommendations on methods of improving work measurement and performance standards
Process Improvement - Provide input to improve implementation checklist, process and procedures. Perform other duties as assigned

present

Chicago, IL

Computer Operations Analyst, Associate

Chicago, IL

Lindgren, Mills and Gaylord

present

Chicago, IL

Computer Operations Analyst, Associate

present

Provide recommendations for improvements
Processes batch cycles and executes batch restarts in accordance with established procedures
Works with clients and other business units to achieve established SLA(s) / OLA(s)
Creates in-depth documentation of processes to support work efforts
Identifies opportunities for system automation and process improvement
Creates tickets from alert messages
Drives Continual Service Improvement for ongoing issues

Education Education

Bachelor’s Degree in Information Science

University of Southern California

Bachelor’s Degree in Information Science

Skills Skills

Knowledge of the following
Able to stay current on Company products, policies, procedures and system enhancements
Ability and willingness to travel
Has background or strong understanding of Database administration, C programming language and SQL
Manage all areas of MIS including engineering, building and maintenance of network infrastructure, Windows and Linux based systems, storage systems and telephone systems as well as provide internal desktop and helpdesk support
Demonstrate the ability to coordinate cross-functional work teams toward task completion
Administer quality and productivity standards and metrics, ensuring targets are met for all key processes and ensuring the processes are effective and efficient
Use knowledge of industry and clients to drive cost effective operational environments
Work with management at all levels to build relationships as well as gain commitment and resources from various departments and units
Develop and implement plans consistent with business unit objectives and align with departmental objectives

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Computer Operations Specialist Resume Examples & Samples

Ability to learn to read and comprehend technical documentation
Strong Team Player mentality
Willingness and ability to learn and understand IT technologies
Willingness to work a rotating shift
Associate’s or Bachelor’s Degree in Computer Science, Information Technology or a related field

Computer Operations Technician Resume Examples & Samples

Assisting lead operator or manager in facilitating and coordinating Significant Incident recovery efforts
Assisting with incidents and escalation of incidents to appropriate resources
Assisting with maintaining the Service Management policies and procedures that includes documentation on all tasks that the teams are responsible to perform
Working with user departments, vendors etc. to resolve incidents and escalate complex incidents to appropriate resources for final resolution
Controlling and ensuring computer room security according to established bank policies and procedures
Providing help desk functions after core business hours and on weekends
Operating the mainframe through the master console to ensure that the jobs are executing according to processing schedule
Providing for a smooth shift change by adequately transitioning all activities to the next shift operator
Participating in disaster recovery operations as requested. Performing daily media processing to support disaster recovery requirements
The shift hours are 7:30 AM to 7:30 PM on a rotating schedule.**
Possess strong problem solving skills to resolve moderately complex problems under stressful situations
Experience using MVS Operating Systems, TSO, JES
Skilled knowledge of automated job scheduling (i.e. UC4, Zeke)
Functional knowledge of financial industries
Functional knowledge of ITIL-based service management
Functional knowledge of Job Control Language
Functional knowledge of Open Systems troubleshooting (i.e. Windows, Linux, Unix)
Functional knowledge of ATMs
Functional knowledge of network administration (i.e. network pings, tracerouting, level 1 network diagnostics)

Computer Operations Internship Resume Examples & Samples

Monitoring - Documents system hardware, software and production failures. Reports on abnormal occurrences. Escalate issues per process documentation to ensure that corrective measures are taken and appropriate personnel are informed. Monitors the data center environment such as air conditioning and humidity levels, fire protection equipment
Reporting – Communicate daily status of system operation to management. Update service management process with resolutions and status
Support - Work with various TCF teams and vendors to resolve system issues

Computer Operations Technician Resume Examples & Samples

Monitoring ATM network to ensure escalation of ATM problems to the appropriate vendors and to assure maximum availability to bank customers
Open systems monitoring console to ensure key banking applications and infrastructure are available to the banks customers
Monitoring network related outages and incidents
Reporting issues to the appropriate vendors to assure maximum availability to the banks customers
Daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion of time sensitive operations; correcting batch production work as it fails or comes to unsatisfactory conclusion
Monitoring server room for environmental temperature, humidity, and power controls
Other additional first level support for all operations approved monitoring
Knowledge of automated job scheduling (i.e. UC4, Zeke)
Knowledge of financial industries
Knowledge of Job Control Language
Knowledge of Open Systems troubleshooting (i.e. Windows, Linux, Unix)
Knowledge of ATMs
Knowledge of network administration (i.e. network pings, tracerouting)

Computer Operations Supervisor Resume Examples & Samples

Monitors staff assignments and workflow to ensure standards, deadlines, and priorities are met; ensure operation processing is adequately staffed to meet these deadlines
Establish performance and work standards against which staff members are evaluated. Monitors the quality, accuracy and levels of service provided. Spot-check quality of work
Provides leadership, guidance and develops a working climate that encourages and motivates employees
Recognize and reward staff with above average performance. Coach and guide those with less than acceptable performance to maintain a consistent, quality staff
Investigates problems, responds to complex inquiries from customers and other regarding operational and/or procedural questions
Facilitate critical event resolutions that may have financial impact to the business
Assist on projects and in writing work procedures
Perform other duties and assume other responsibilities as needed
Vocational / Technical certification in computer operations or equivalent background
Minimum of two to four years related work experience
Demonstrated ability to provide work direction and lead others
Good verbal and written skills
Knowledge in functions performed within other areas of Computer Operations (Operations, Production Control, Help Desk)
Knowledge of software packages and multiple platforms

Supervisor, Computer Operations Resume Examples & Samples

Supervise two onsite and two remote Computer Operators
Incident Management: Recognize, troubleshoot, escalate, document, follow up on, resolve all Incidents on shift
Monitor all systems via consoles, emails, and event managers
Insure all scheduled tasks for shift are completed accurately and on time

Supervisor, Computer Operations Resume Examples & Samples

Hands on, working manager role, responsible for assigning and supervising the work of all regularly assigned computer operations personnel
Performs other related duties as required
Minimum 7 years of experience running batch files
Previous supervisory or management experience preferred

Manager, Computer Operations Resume Examples & Samples

Supervises daily responsibilities and evaluate job performance of all department associates, including remote locations
Develops and implements standards and procedures to effectively utilize the department resources
Develops and executes the department business continuity plan (BCP)
Coordinates the building of the quality assurance (QA) testing environment for various projects
Completes and conducts employee hiring, firing, and employee performance reviews
Performs escalated level error recovery and bypass functions
Oversees and coordinates all projects which require department input and/or resources
Studies and makes recommendations on methods of improving work measurement and performance standards
Identifies administrative needs and develops solutions or recommendations
Keeps management fully informed of all situations involving actual and/or potential problems that could jeopardize job-processing guidelines
Coordinates with all areas as it pertains to effectively meeting job requirements
Follows directions for implementation of new projects and other duties as assigned
Minimum of a B.S. in Computer Science, MIS or related degree and a minimum of seven (7) years of related experience including management or leadership experience or combination of education, training and experience
ITIL Certification in Service Management is preferred
Leverages systems & processes to attract, develop & retain talented individuals
Ensures customer perspective is driving force behind business decisions and activities
Interacts with others in a way that promotes openness & trust and gives confidence in one’s intentions

Supervisor, Computer Operations Analysis Resume Examples & Samples

Responsible for assigning and supervising the work of all regularly assigned computer operations personnel
Responsible for the hiring, development, evaluation, and management of assigned staff
Provide technical support, research and problem management for workflow problems
Audit operational procedures to maintain security and confidentiality and quality
Responsible for supplies inventory and equipment maintenance
Responsible for operational logs and related documentation, including history and trouble reporting
Minimum 7 years of experience running batch files using Premier (ITI) software
Previous experience working as a processor with IBM and/or Unisys mainframes
Must be able to make decisions and resolve problems using experience and professional judgement. Recommends, but does not have final authority to make decisions relative to the use of disposition of resources
Has thorough understanding of the organization, work environment and process, with a working knowledge of a computer operations and strong technical skills required to complete assignments; might be required to train others in area of technical expertise. Ability to communicate with different levels of management and technical backgrounds. Strong organizational skills and analytical problem solving ability
Ability to work 3rd Shift (12:30am to 9:00 am M-F)
Ability to mentor and coach junior staff members
Ability to resolve problems and work with limited supervision

Computer Operations Intern Resume Examples & Samples

Deploy/install software onto Windows based computers
Deploy computer hardware for associates
Respond to helpdesk requests from associates
Troubleshoot hardware and software issues
Collaborate with Internal Operations team on larger projects
Assist with tracking of assets and electronic recycling
Provide feed-back and ideas for process improvement
Manage and organize time, information and resources effectively in order to meet deadlines and respond to requests on a timely basis
Work independently with minimal supervision, multi-task, take initiative/ownership of tasks
Possess analytical & problem-solving skills
Display and utilize well-developed written and verbal communication skills
Ability to identify process and application improvements

Computer Operations / Production Specialist Resume Examples & Samples

Ability to read and comprehend technical documentation
Associates or Bachelor’s Degree in Computer Science, Information Technology or a related field
Working knowledge of OS, JCL and CA7 products, remedy software and other issue reporting systems
Prior mainframe system experience
Technical Documentation, TSO

Computer Operations Lead Resume Examples & Samples

Minimum 5 years of experience in a technical leadership role
AA or other 2 year technical degree in a related discipline or 5 years related work experience
HP certification preferred
DoD Secret clearance is a plus

Computer Operations Supervisor Resume Examples & Samples

Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable
Monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements
Manages activities of operations personnel and ensures that production schedules are met
Monitors and reports on operation of computer equipment, including peripherals, through a central console
Oversees the maintaining of operating records
Designs and provides training for new hires and on-going job training for existing personnel
Coordinates with user departments and informs of problems and solutions
Interacts with vendors and equipment suppliers to resolve production and technical problems
Knowledge of data center technology (hardware & software)
Knowledge of banking industry
Skill in meeting production schedules
Skill in staffing and training employees
Skill in designing and making data processing management changes
Ability to lead, organize, and make effective decisions
Ability to coordinate with other departments and diagnose and solve problems
Ability to establish and maintain effective working relationships with employees, vendors, customers and public

Computer Operations Resume Examples & Samples

Execution of the current day’s client queue utilizing internally developed checklists OWL, (Operations Workflow Log), and database monitoring tools to maintain 24X7X365 database processing and meet all client SLAs and deadlines
Conduct backups using EMC,(VMS), and ARK, (Linux)
Provide support to clients by responding to emails and phone calls
Monitor the status of equipment such as; PC's, printers
Perform file transfers using NDM and FTP’s and understands how to perform overrides, override date checks and new date masks when required
Queue and process ad hoc events submitted through ELM (Event List Manager)
Perform project work when required
Process and complete User Acct. Maintenance requests for new accounts, changes to existing accounts or password resets
Check DB Status and understand detail. Estimate how long before files can be shipped
Understand how to respond to DBstatus alerts
Check, review and maintain OWL (Operations Workflow Log) alerts for databases being monitored. Determine validity of alerts and notify supervisor when required
Perform sweeper checks and SNAPSTATs at the end of processing day for databases monitored
Perform cursory troubleshooting of database processing errors and follow escalation and contact procedures appropriately
Understand hierarchy of escalation : Night Duty, integrators, Supervisor, Manager
Understand how to open SEVERITY level tickets for processing abends
Know the important SLA’s and CPI’s associated with databases being monitored
Understand database node processing
Understand the basic function of EMCDATAREP and how to perform tape backups
Understand LIMITINQ and LIMITALL and how to complete times in Shift Summary
Understand basic events in a database processing queue and their purpose
Basic understanding of MEL (Master Event Listing) and where to locate them
Basic understanding of ELM (Event List Manager)
Understand how to identify transmission failures, File Rejects and ERRs
2-3 years of experience required, experience in the securities or financial services industry would be a plus
Knowledge of VMS a plus along with DCL language and Unix/Connect Direct
Knowledge of FTP protocols
Windows Applications Platform familiarity
Must type a minimum of 25-30WPM

Computer Operations Analyst, Associate Resume Examples & Samples

Provides information in a clear, concise and quick manner to on-call support
Identifies opportunities for system automation and process improvement
Drives Continual Service Improvement for ongoing issues
Creates in-depth documentation of processes to support work efforts
Monitors production environments and responds to system messages
Analyzes events, triages and escalates using established best practices
Provides and receives cross training from imm Staffediate support team
Creates tickets from alert messages
Processes batch cycles and executes batch restarts in accordance with established procedures
Monitors systems for efficient operation and system availability, IPL Mainframes
0 - 2 years of experience in a similar role monitoring IT systems
Demonstrates effective oral and written communication
Basic computer skills with MS Outlook, MS Word, and MS Excel

Computer Operations Team Lead Resume Examples & Samples

Drive actions to ensure that client satisfaction survey feedback receives the proper assessment and follow-up
3 years of IT operations experience
Solid understanding of IT operational environments, scheduling systems and file transmission tools, specifically CA7 and CA Workload Automation/Autosys) and file transmission tools (Sterling File Gateway)

Computer Operations, Team Lead Resume Examples & Samples

Manage all areas of environment management including job scheduling, environment configuration such as web services and CICS regions, file transmissions and management of SLAs
Demonstrate the ability to coordinate cross-functional work teams toward task completion
Develop and implement plans consistent with business unit objectives and align with departmental objectives
Use knowledge of industry and clients to drive cost effective operational environments
3 years of experience in an information systems environment
Advanced knowledge of ITIL and IT operational processes
Operational experience with IBM mainframes, Windows and Linux systems
Effective collaborator and team player
Proficiency with MS office suite of applications

Computer Operations Analyst, Associate Resume Examples & Samples

Provide operations administration for supported tape libraries, both onsite and remote,
Provide recommendations for improvements
Team with BAR associates to quickly resolve any tape issues
Identify single points of failures that require remediation
Perform root cause analysis to trouble shoot system problems
Assist with maintaining PCI compliance
Strong troubleshooting and analytical thinking skills
Able to adapt to change in deadlines and changes in the nature of assignments
Capable of clear and direct communication with peers and management
Ability to navigate a large organization and to influence others beyond their direct authority
Able to manage assignments and meet deadlines with minimal supervision, while recognizing the need for high degree of accuracy and quality

Manager, Computer Operations Resume Examples & Samples

Manage all areas of MIS including engineering, building and maintenance of network infrastructure, Windows and Linux based systems, storage systems and telephone systems as well as provide internal desktop and helpdesk support
Work with management at all levels to build relationships as well as gain commitment and resources from various departments and units
Administer quality and productivity standards and metrics, ensuring targets are met for all key processes and ensuring the processes are effective and efficient
Drive actions to ensure that user satisfaction survey feedback receives the proper assessment and follow-up
Identify and address gaps between employees' current capabilities and what is needed for alignment with strategic direction
Acquire and retain top talent for key positions
Ensure effective succession planning for key positions
7+ years of experience in an information systems environment
7+ years of experience designing, building and maintaining networks
7+ years of experience designing, building and maintaining Windows, Linux and storage environments
7+ years of experience with desktop support and helpdesk functions
Solid understanding of IT operational monitoring and automation systems
Strong knowledge of Financial Accounting and the financial industry
Strong organizational and problem-solving skills and time management
Ability to communicate effectively with all levels of staff and management

Computer Operations / Help Desk Apprentice Resume Examples & Samples

On-the-job training and work direction from senior personnel and follows detailed written procedures to perform all functions related to monitoring, tape processing, and/or to perform simple administration activities and tasks
Assist senior personnel in incident management and documentation which includes call and problem handling/escalation (accurately collect, analyze information, and escalate). - 60% of the time at the Help Desk
Develop the necessary skills and technical knowledge to provide backup support for Console Operator and/or Help Desk Analyst responsibilities
Complete departmental based training or with other IT departments specific to job responsibilities and tier 1 support
Must have good written and verbal communication skills as well as excellent interpersonal skills
College or vocational school training in the Information Technology field is desired
Come with your desire for a career in Information Technology!

Computer Operations Technician Resume Examples & Samples

Daily monitoring and first level troubleshooting of the operation of the systems which includes: file transmissions between all vendors, backups, system hardware, software upgrades, and troubleshooting
Responsible for daily, weekly and monthly batch processing while monitoring integration between all systems
Operate, monitor and maintain all partitions on the iSeries, and NT Server farm
Maintain an accurate record of computer performance, malfunctions, reruns, and other difficulties as dictated by operations procedures
Partner with teams across IT to ensure resolution of logged incidents while providing excellent and timely customer service
Assist in maintaining technical documentation related to Infrastructure Operations Center policies and procedures
Complete all job logs and report logs to ensure all production executions are successfully processed
Fundamental understanding of computer networking technologies (protocols, physical connectivity, etc.)
Working knowledge of internet and intranet concepts
Basic technical software and hardware troubleshooting skills
Ability to read and follow workflow processes
Good organizational and communication skills with a focus on customer service, attention to detail and effective follow up
Must be able to work off hours, as needed
Intermediate level proficiency with Microsoft Word, Excel, and Outlook
Associate’s degree in Information Technology or related field, or equivalent combination of education and experience preferred
1+ year customer service experience required
Operations, technical support or equivalent educational experience required
1+ year Microsoft Windows Server Environment experience preferred

Computer Operations Supervisor Resume Examples & Samples

Bachelor's degree in technical field or supervision
Three years of IT experience
Experience operating computer networks and monitoring equipment; experience in computer lab operations and classroom technology support
Experience monitoring computer services and providing service management
Interpersonal, planning, problem solving and organizational skills
Ability to interact with a variety of customers in a professional ‎manner.‎
Ability to lift and carry 10 to 25 pounds frequently and up to 40 pounds occasionally
A valid US or Canadian driver’s license is necessary for employment in this position

Computer Operations Supervisor Resume Examples & Samples

Performs operation and maintenance of peripherals, including processors, disk drives, and printers
Resolves complex operating problems
May provides technical assistance to lower level operators and system users

Senior Manager, Computer Operations Resume Examples & Samples

Familiar with ITIL concepts
Intermediate-level proficiency/experience with Microsoft Office, Network Security Engineering, and Business Process Analysis
Beginner-level proficiency/experience with TCP/IP, Client Server Architecture, Storage Area Networks, MQ, LAN Technologies, Cisco Routers, Windows Operating System, Z/OS Environment, Cyber Threat Analysis, and Vulnerability/Threat Analysis
Ability to work in shifts within a 24/7 environment
Bachelors’ and Masters’ degrees in Computer Science, Information Systems, Mathematics, Statistics or equivalent

Manager, Computer Operations Resume Examples & Samples

Plans, manages, and controls the computer operations activities at a company or customer location
Supervises and directs the work of assigned computer operations staff, which may include subordinate supervisors
Oversees activities such as equipment scheduling, production control, data libraries, teleprocessing, and similar operations
Establishes detailed schedules for the utilization of all equipment to obtain maximum utilization and effectiveness
Assigns staff to insure optimum effectiveness and monitors performance
Recommends and implements programs to minimize costs, ensure optimum output, and maintain quality
Controls the integrity and security of all data files received, utilized, processed, and produced by computer operations personnel
Interacts with client and vendor personnel to resolve problems
8-10 years of related computer operations experience, including supervisory experience

OS Computer Operations Batch Processing Lead Resume Examples & Samples

Lead position in running and improving IBM Batch processing
Communicate effectively with other engineers and team members
Establish, refine and integrate development and test environment tools and software as needed
Identify opportunities to fine-tune and optimize applications of Batch and JCL processing
Provide technical support and consultation for Batch processing questions
Bachelor's Degree (or higher) or High School Diploma / GED with 3+ years of IBM batch processing experience
2+ years of experience in Systems Analysis, coding & tuning; able to identify & deploy fix for system breaks
2+ years of Relational Database experience, proficient in data mining, SQL/ SQL Tuning
2+ years of experience in all phases of Software Development Life Cycle (SDLC) /System Development Life Cycle
2+ years Z/OS JCL (Job Control Language) experience
2+ years Z/OS Batch Job monitoring, starting, completions, and abends
2+ years of experience translating business requirements into a detailed system specification
Proficiency with Microsoft Project, Microsoft Word, Microsoft Excel, Microsoft Visio, and Microsoft PowerPoint
UnitedHealth Group work experience
Health care experience
Experience working with test plans and test cases
Experience facilitating Joint Application Design (JAD) sessions
Experience working in an Agile environment or familiarity with Agile methodology
5+ years of Mainframe experience with Healthcare knowledge
2+ years of Healthcare claims experience (Claims Domain)
2+ years of z/OS computer operations
2+ years of IBM Tivoli experience
2+ years of scheduler experience
2+ years of DB2 experience

Manager, Computer Operations Resume Examples & Samples

Project Management - Interact with internal company and external customer/third party resources to ensure quality, efficient on-time completion of project implementation
Business Process Analysis - Analyze data on format and content to assess current client business processes and requirements
Quality Assurance - Performing or monitoring varied validation and/ or troubleshooting efforts between infrastructure engineering, coding, data validation, testing
Communication - Communicate status of project with senior associates, managers and client
Process Improvement - Provide input to improve implementation checklist, process and procedures. Perform other duties as assigned
Credit Union or Banking background/experience (preferred)
Strong background in forms processing
Minimum of 3 plus years managing projects, product installation/configuration and/or training in the financial service industry or closely related industry experience
Must be able to make decisions based on precedent and solve arising problems using sound judgment and experience
A minimum of 3 plus years financial industry experience is preferred
Demonstrated project leadership skills
Has background or strong understanding of Database administration, C programming language and SQL
Must be able to get the job done with minimal supervision
Works independently and assists other associates to drive quality and staff development Microsoft Office such as Outlook, Excel and Word experience is required
Strong presentation, client management, organizational, verbal and written communication skills are required
Must be able work in a high-pressure environment and transition efficiently from project to project and multi-task effectively
Must be able to effectively and clearly communicate and interact with client staff and management
Has proven management skills
Able to stay current on Company products, policies, procedures and system enhancements

Mgr Computer Operations Resume Examples & Samples

Deliver superior results to the customer every day in your direct charge role and as a team manager
Personnel management of the Northrop Grumman staff in Raleigh, NC
In addition to your daily responsibilities for the customer this position will
Bachelor Degree and 3 years applicable experience. Additional experience can be substituted in lieu of degree
Candidate must have some experience and/or background in the field of project or people management
Experience with MS Office tools (Outlook, Word, Excel and PowerPoint) and technical writing experience
Experience with Networks and networking
Must be able to gain and maintain a USPS Position of Public Trust Clearance
Candidate must currently have a full-time direct charge position in the Raleigh USPS facility, as this position will be in addition to regular project responsibilities
Experience working in the Raleigh USPS customer facility
Knowledge of NG systems such as Concur, MDA/EDA
2 year or more of USPS experience
2 years direct experience and demonstrated ability to interface well with customer base

Computer Operations Supv Resume Examples & Samples

Able to monitor computer video displays and audible alarms, communicate system status to owner/user, respond to local facilities, document actions/directions, and perform a variety of tasks in accordance with established written procedures and verbal instructions
Able to work non-duty hour and extended shifts
Able to obtain a TS/SCI clearance
Appropriate degree from an accredited college, or equivalent experience/combined education
Prior managerial or team lead experience leading high-performance teams
Experience working with teams with diverse experience and skills
Process and detail oriented
Able to effectively interact and support a variety of working groups
Excellent schedule and time management skills
Experience in a 24/7 operations environment
Experience with Software House security software applications
TS or TS/SCI clearance active within the past 5 years

Manager, Computer Operations Resume Examples & Samples

Communications and Collaboration – The individual will need to build and maintain partnerships with the key stakeholders across infrastructure support and engineering, their development counterparts and senior leadership across both business and technology
Continuous Improvement – Leads the Data Processing Team through a series of major Improvements and Challenging changes
Associate Development – Mentors associates toward achieving business and personal development objectives. Provides consistent and clear feedback to team members on performance against goals and objectives. Assesses individual contributions and potential to develop associates including performance plans where necessary. Responsible for the organizations effectiveness including hiring, performance management and termination as necessary to improve the overall capabilities of the organization
5+ years application support management experience
Excellent leadership and analytical, organizational skills and process/procedure skills
Must be intrinsically motivated and detail oriented
Must be able to organize, multi-task and prioritize work
Must possess strong interpersonal skills in order to work in a diverse, dynamic and fast-paced environment and act as a change agent
Must have desire and ability to learn quickly
Must be willing to work some nights and weekend on-call support as warranted
Able to lead complex technical discussions with developers and engineers, building consensus and creating action plans
Knowledgeable of system and software quality assurance best practices and methodologies
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations

Manager, Computer Operations Resume Examples & Samples

Security + required
Coordinate and facilitate effecitve accomplishment of change and incident management among AFIN operators
Lead operational support tasks. Utilize operational insight into the operations and maintenance of AFIN networked systems to facilitate the change and incident management processes. Provide recommendations regarding change and configuration management practices. Guide AFIN personnel on information systems operations activities, including computer and telecommunications/ communications operations, data entry, data control, operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provide input to policy level discussions regarding standards and budget constraints. Performs supervisory duties as needed. By requisition level of 8570 Certification and OEM/Industry, Certifications will be added to be in compliance

Computer Operations Specialist Resume Examples & Samples

Serve as a respondent to incident management alerts generated from outages in a Development, Quality Assurance and Production environments
Contact on-call support personnel for batch processing outages
Serve as liaison between vendors and engineers for software and hardware outages/changes, support of which may include analysis and fixes
Use remote monitoring tools to effectively monitor and respond to these environments at our co-location facility and to ensure alerts/interruption of services are escalated to the appropriate levels as required
High school diploma or equivalent and 2-4 years of prior relevant experience
Knowledge/familiarity of Windows Operating System (Win7) and 2010 Microsoft Suite applications
Problem Tracking System experience

Computer Operations Operator Resume Examples & Samples

Minimum of 2 years experience, preferably in a Data Center Operations environment
Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights and weekends & holidays
Intermediate understanding of Mainframe, iSERIES, and VM system environments
Must have JCL, batch job monitoring & scheduling skills (TWS, ROBOT)
Must have IMS CICS DB2 JES2/3 TSO skills
Able to perform system IPLs
Strong experience in 1st level problem determination and reporting
Understand Problem Management & Change Management requirements
Escalate tickets as needed and collaborate with teammates to resolve issues
Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained
Ability to work independently as well as in a collaborative, team environment
Ability to multitask with a high attention to detail
.Excellent communication and organizational skills are required
Moderate to difficult computer skills, experience using Excel and Word is required
Ability to use email, communicate effectively both verbally and written
Ability to follow detailed processes/instructions is required
Employee may be requested to assist with individual and shift schedules in accordance with budget guidelines and may be required to work under remote supervision
Enjoys Working in a Fast-paced Environment
Knowledge of Computer Hardware, Software and Related Services
Perform additional tasks and/or duties as assigned by management

Computer Operations Shift Manager Resume Examples & Samples

Directly supervises the proper operation of Alpha computer systems, and peripheral equipment, ensuring that all systems are operated by properly trained, fully capable personnel, and that clear operating instructions are available and consistently followed
Responsible for night computer operations including supervision of up to two night computer operators. Available to provide back-up for the night computer operator in the event of an absence
Responsible to ensure that all reports, information, and services are provided to user departments in a timely, efficient manner
Responsible for running end of month reports timely and accurately
Responsible for end of month reports for executives and corporate accounting i.e. gross profit by supplier reports, etc
Works directly with outside vendor to ensure proper data transmissions
Assists in user support through the OTRS Ticketing System
Provides system training and user assistance
Responsible for all supplier changes and set up of new suppliers, including investigating data issues related to depletion details (VIP and Trade Pulse)
Overnight travel required up to 25%

Computer Operations Admin Technician Resume Examples & Samples

Monitor all health of local and remote systems within the High Performance Program
Develop and maintain scripts for operation use
Escalate HPC issues to system and vendor staff
Troubleshoot user issues, respond to help desk tickets
1 Year of experience working directly with general Information Technology
Pass federal background and drug test

Mgr Computer Operations Resume Examples & Samples

Bachelor’s Degree in IT or related subject
Minimum of five (5) years of management experience, managing staff of 5 or more people
Minimum of ten (5) years of technical experience working in data center, production control environment
Minimum of five (5) years of experience with subcontract and stakeholder management
Experience managing and/or leading IT operations/help desk/support services department
Proven written and verbal communications skills a must
Demonstrated experience working as a contractor to a federal client
Ability to work in high-energy, dynamic environment
Ability to multi-task in time-constrained scenarios
Must be able to obtain a Position of Trust designation which requires Legal Permanent Resident status or US Citizenship
Knowledge in the supervision of the administration of the following technologies
CMS experience
Experienced in subcontract management
Knowledge of Fraud, Waste, and Abuse business
Knowledge of the following technical areas: Big Data, Analytics Packages, Business Intelligence, Identity Management
Prior Remedy incident management system use a plus
Knowledge of Agile development methodology a plus

Supervisor of Computer Operations Resume Examples & Samples

Monitors and contols multiple platforms using AS400 computer sessions, and develops operational procedures as necessary to insure orderly workflow and use of hardware and software associated with workflow
Supervise staffing, conducts training, responsible for performance reviews, and any other personnel issues
Reports to the IT Management any operational issues and action taken, also reports process statictics and other relevant information needed
Reviews operator logs for completeness, and reviews incomplete logs with the operators
Reviews equipment malfunction reports, and coordinates problem resolutions with equipment or software vendor representatives and management
Maintain BRMS Tape Library and documentation for main computer operations, and 2nd site location
Determine resources and schedule special requested jobs
Work with Operations on updating of Disaster Recovery plan and preparations and documentation
Perform software upgrades for OS/400, Silverlake(Core) and ITM (Euronet)
Perform Admin duties for replication software (iTera) and Source Code Management software (Turnover)
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
Ability to write routine reports and business correspondence
Ability to write procedures
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Ability to speak effectively before groups of customers or employees
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to effectively present information to top management, public groups and/or boards of directors
BS/BA degree OR
Minimum of 4-6 years’ experience working with AS400
3 years’ management experience required
MS WORD
MS EXCEL
MS POWERPOINT
MS OUTLOOK
AS/400 IBM iSeries OS