Web Operations Job Description

Web Operations Job Description

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Web operations provides tier 1 to tier 1.5 technical support and assistance to a customer subscribing to a wide range of IP Telephony Products.

Web Operations Duties & Responsibilities

To write an effective web operations job description, begin by listing detailed duties, responsibilities and expectations. We have included web operations job description templates that you can modify and use.

Sample responsibilities for this position include:

Provides reference for team members and customers by writing documentation
Manage the catalog management, content management, and digital operations
Participate in a heterogeneous technology environment within a Web Operations capacity to ensure maximum uptime all environments from pre-prod to production environments
Manage critical and accelerated projects within the Web Operations team at HBO
Analyse operational data from ecommerce platforms to detect security events
Create correlation rules to automate discovery of relevant security events and improve continuous monitoring
Configure and manage web application firewall rule sets
Develop capabilities to ensure production environments adhere to security best practices and appropriate standards
Provide security operations guidance to software delivery teams
Loading of new products, including all post load work

Web Operations Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Web Operations

List any licenses or certifications required by the position: PMP, SSL, ITIL, MSSL, CISSP, CSM, ACP, PMI, 9000, ISO

Education for Web Operations

Typically a job would require a certain level of education.

Employers hiring for the web operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Education, Business, Engineering, Finance, Information Technology, Business/Administration, Economics, Marketing, Mathematics

Skills for Web Operations

Desired skills for web operations include:

HTML
Elastic Search
Jenkins
Test automation systems
CSS with a strong focus on web standards
TCP/IP
DNS
Multi-tier application development methodology
SSL
TCP/IP protocols

Desired experience for web operations includes:

Manage ad-hoc site functional enhancement projects, including planning (scoping, estimation, resourcing) and execution
4+ years previous experience project managing web and/or mobile projects (mobile experience is a plus)
Experience working with ecommerce and/or commercial content management systems and teams
Experience working in a multi-site or multi-country environment
Previous experience managing technical projects or web site releases at a consumer-facing or high tech company is strongly preferred
Previous experience within an agile development environment is a plus

Web Operations Examples

1

Web Operations Job Description

Job Description Example
Our innovative and growing company is looking for a web operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for web operations
  • Provide 2nd level support resolving functional and system issues identified or escalated by Business Partners and Global Business Support teams on IDM/Web platform
  • Ability to support a suite of technologies and applications that are hosted on AWS Infrastructure
  • Coordinating and collaborate with multiple teams to investigate problems
  • Monitor and maintain operational readiness of all Web based applications hosted on AWS and internal Data Centers, DEV thru PRD Environments
  • Work with internal customers to understand requirements and implement configuration changes
  • You would be supporting a high number of devices and application flows in an enterprise environment providing cloud-like experience for developers
  • You will have the opportunity to use sophisticated network tooling to address network connectivity issues, fault analysis, failure avoidance, and the diagnosis and resolution of any other functionally impacting issues in distributed systems environments
  • To work with an in house application management system designed to simplify the deployment and management of application devliery components
  • You would have to address L2 escalations
  • Get requirements from business analyst (other IT groups or directly from business unit personnel)
Qualifications for web operations
  • Maintain and communicate site release calendars across internal development and production teams, global business owners and third party vendors
  • Actively work to support project team by facilitating constant communication in weekly updates to keep the team focused on delivering results
  • Work with producers and ecommerce leaders to understand & support international teams as they plan & implement campaigns in the markets
  • Storage Array technologies
  • SAN switches and Fabric OS
  • 6+ Years of experience working with VMWare technologies such as ESXi, vCenter, VM API
2

Web Operations Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of web operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for web operations
  • Lead incident triage and resolution for complex production issues as they arise
  • Working with the APAC Ops management, lead the annual Goals, budgeting and ongoing forecasting processes
  • Lead the development and provision of routine and ad-hoc analytic reports to AWS Korea senior management regarding Business Development initiatives, customer segment performance, performance against goals, Ensure reports contribute to business insight and decision-making, and minimize overall report burden
  • Lead the modeling and development of recommendations for customer coverage/capacity/competency planning aligned with targeted customer segmentation/verticals
  • Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across ASEAN
  • Working with the ASEAN partner management, lead the annual Goals, budgeting and ongoing forecasting processes
  • Lead and participate in technology projects
  • Understanding of trends and innovations related to content management and collaboration tools
  • Software base initial installation and upgrades in servers (application servers, database servers, operating systems, webservers, directory servers, commercial packages)
  • Communicate detailed and comprehensive product requirements to developers and stakeholders
Qualifications for web operations
  • Update JVM settings (heap size, command line)
  • Experience in performance testing web-based and middleware on different environments
  • Minimum 4+ years experience with Siteminder
  • Minimum 4+ years experience in Powershell scripting, Windows Scripting, and Unix shell scripting
  • Good understanding of relational database management systems
  • Complete awareness of software development life cycle
3

Web Operations Job Description

Job Description Example
Our innovative and growing company is hiring for a web operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for web operations
  • Develop strong understanding of the main systems powering Hitachi websites
  • Drive the development of strategic (multi-year) long-term financial plans, encompassing market landscape, investment plans, capital needs and go-to-market investments
  • Set business framework for managing product/engineering & GTM investments, resource allocations, business planning, operations and performance measurements
  • Enhance sales process to improve business insights and operational and financial efficiencies
  • Drive GTM planning, including sales territory definition and sales target / quota setting across theaters and specialty sales organizations (and ensure they are tightly aligned and integrated with the operating plan)
  • Provide Web management team with insightful decision support/business analysis
  • Troubleshoot, test, monitor and perform diagnostics and development of automated testing tools
  • Analyze website and develop solutions to support and enhance EMS’ web presence in alignment with overall company goals, needs of internal stakeholders and external clients
  • Manage all digital platforms including technical build, structure, usability, performance, maintenance and management
  • Identify current and targeted audience segments and ensure that content and design are consistent with best practices for improving SEO rankings on Google and other leading search platforms
Qualifications for web operations
  • Experience in production and testing (SIT, Pre-Production) according to the knowledge of the methodologies and processes related to management of production systems
  • Previous experience in IT environment in a relevant field such as applications administration
  • Basic knowledge of Java and PHP programming languages
  • Good knowledge of Streaming Services and Web Portal administration
  • Expert in configuring and managing web application firewalls
  • Minimum of 3 years work experience in web development and/or web operations teams support LAMP based web sites
4

Web Operations Job Description

Job Description Example
Our growing company is looking for a web operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for web operations
  • Work closely with the Demand Generation Manager to ensure that all areas of the site deliver a consistent and positive user experience
  • Lead the overhaul and technical management of our marketing automation and CRM platform
  • Ensure content is compliant with legal and corporate guidelines while meeting the needs of the targeted audience
  • In conjunction with various stakeholders, develop programs to drive desired traffic to the site and optimize conversions
  • Establish performance benchmarks against business goals and continuously monitor report results, and make corrective recommendations
  • Oversee major web projects including a website redesign and functional overhaul, leveraging strong UI/UX understanding, SEO, and on site operational best practices
  • Conduct research as necessary to ensure the website is consistent with our competitive positioning and industry leading practices
  • Develop and manage budget to fund marketing and business initiatives for the site
  • Monitor all enhancements to digital platforms and understand how to apply available features and functions to maximum benefit for our business
  • Responsible for the E-Commerce Supplier and Contract Management engagement
Qualifications for web operations
  • AWS management experience
  • A good academic background in a science or computer based subject and must be fully proficient in a commercial web support environment
  • Hardware and software resolution
  • Microsoft IIS and / or Linux
  • Amazon Web Services Cloud Technologies
  • Enterprise class server hardware technology
5

Web Operations Job Description

Job Description Example
Our growing company is hiring for a web operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for web operations
  • Responsible for all peak seasons preparedness including volume testing and tuning
  • Defines and maintains E-Commerce organization standards for vendor management contracts, service level and maintenance agreements
  • Represents IT in weekly and regular production planning meetings
  • Responsible for planning the deployment schedule of all releases to production
  • Meets with internal customers to review department performance versus user expectations
  • Establishes monitoring activities to provide repeated observation, reporting and control of configuration items and processes to detect events and to ensure that the current status is known, across all platforms
  • Plans, schedules and coordinates the semi-annual Disaster Recovery tests, including testing of software, network and application recovery for E-Commerce applications
  • Manages staff and develops them for future growth within the department and organization
  • Our technical resource for sustaining existing tools while helping plan for the migration to our new platform
  • Evaluate test data, understand performance, potential improvements, measure success and communicate this to the business
Qualifications for web operations
  • Enterprise system management software and tools
  • Industry standard back office applications inc
  • Release management and change management
  • Experienced in working in a heterogeneous operational environment, supporting live issues and maintaining core BAU services
  • 2+ years of experience in retail/luxury fashion preferred
  • Strong experience with unit testing tools such as rspec, Selenium, PHPUnit

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