Video Operations Resume Samples
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Video Operations Resume Samples
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JO
J O'Conner
Jerrod
O'Conner
7970 Elna Walk
Phoenix
AZ
+1 (555) 461 0554
7970 Elna Walk
Phoenix
AZ
Phone
p
+1 (555) 461 0554
Experience
Experience
Boston, MA
Video Operations Manager
Boston, MA
Hammes Group
Boston, MA
Video Operations Manager
- Manage day to day Video Product Operations (CNNgo , TV Everywhere, and Video on Demand) activities for multiple digital products/platforms, including desktop, mobile web, mobile applications, connected devices, set top boxes, and more, including work with technical and editorial partners
- Basic analysis and troubleshooting of production issues relating to CNNgo, TV Everywhere and Video on Demand products
- First point of escalation for customer concerns relating to technical issues
- Partner with our Digital Operations Center and support engineers to manage, troubleshoot and communicate incidents identified through reported calls, tickets and monitoring alerts
- Identify and communicate opportunities for process improvements
- Advise management of major system, application, or operational issues
- Follow standard operational practices for escalations, documentation and product releases
San Francisco, CA
Senior Engineer, Video Operations
San Francisco, CA
Ruecker, Sawayn and Wehner
San Francisco, CA
Senior Engineer, Video Operations
- Manage configuration and testing of new video conferencing devices to ensure they are running to standards
- Perform all hands-on tasks associated with supporting a video conferencing environment
- To manage performance tuning and capacity planning activities to enhance the performance of VC infrastructure
- Liaise with and work alongside Unified Communications team in developing the platform
- Create and maintain effective documentation of control process/procedures and training tools
- Troubleshoot and provide technical support to resolve issues on video endpoints and/or video infrastructure
- Mentor, coach, and train junior team member
present
Houston, TX
Head of Video Operations
Houston, TX
Stiedemann-Orn
present
Houston, TX
Head of Video Operations
present
- Working knowledge of third-party tags, ad serving and content management tools
- Develop, lead and manage cross-functional ad operations teams
- Publisher management and inventory optimisation & acquisition, including 3rd party programmatic platform inventory purchasing
- Work closely with reporting and finance teams to ensure accurate and timely reporting
- Manage overall campaign launch execution and optimisation of live campaigns
- Manage team to optimize and drive overall client services
- Responsible for Ad Operations, Campaign Delivery, Pricing, Monetisation, and Yield management
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
New York University
Bachelor’s Degree in Computer Science
Skills
Skills
- Displayed work experience or study in audio, video, cable TV, satellite, networking, or related fields
- Prior experience in the supervision of technical personnel, familiarity with standard concepts, practices, and procedures in regard to personnel, information systems, and broadcast engineering management
- Working knowledge in troubleshooting CATV, electronics, computer systems, power, A/V production, processing and distribution, transmission and reception of signals, and data networking
- Working knowledge of information systems engineering including application development, relational databases, data storage management and client-server architecture
- Understanding of common broadcast engineering standards and concepts such as MPEG-TS, SAP, CC, DPI, EAS, MPEG2/4, CALM Act, CableLabs, multicast/unicast IP, ASI, SDI, and OTT,
- Understanding of common internetworking principles including IP routing and switching, and network security concepts such as domain and firewall implementation
- Relies on instructions and pre-established guidelines, as well as limited experience and judgment to perform the functions of the job and to plan and accomplish goals
- Conducts research and maintains technical proficiency by reviewing trade publications, attending webinars and training, and through direct contact with vendors
- Accuracy and attention to detail
- Self-motivation to operate and execute the goals of the department requiring some supervision from management
15 Video Operations resume templates
Read our complete resume writing guides
1
Senior Director Digital Video Operations Resume Examples & Samples
- This role is responsible for coordination of video content with SportsCenter and other ESPN linear TV shows and projects, in conjunction with sport editors on ESPN Digital, and integration across multiple platforms
- This position will also coordinate and integrate relevant multimedia elements, and will coordinate with the digital production team to maximize presentation, placement and distribution of video and other multimedia assets
- This role directs digital video and other multimedia content producers, and will work closely with Programming, Sales & Marketing and Affiliate Sales teams to help identify and develop content with sponsorship potential and distribution opportunities
- This role will also deliver comprehensive multimedia coverage to include news, commentary, video, audio and interactivity, and partnership with all ESPN properties
- Work with Research and Digital Editors to track performance for all video assets, setting daily, monthly and annual goals and monitoring performance
- Ensure that all content meets established tone, theme, accuracy, style and consistency requirements
- This position requires a passion for and in-depth knowledge of digital video and related devices, analytics, with extensive background in the content creation and management process
- Typically 10 years of editorial and management experience
- Strong leadership and communication skills, and experience
- Managing or supervising a cross-functional team
- Ability to follow and shape video segments at various stages of
- Development using various means of presentation
- Advanced news news judgment; understands assigned sport from a
- Journalistic point of view
- Understanding of digtal programming and related web-authoring
- Tools and software
2
Head of Video Operations Resume Examples & Samples
- Overall responsible of the International Video Operations team
- Responsible for Ad Operations, Campaign Delivery, Pricing, Monetisation, and Yield management
- Publisher management and inventory optimisation & acquisition, including 3rd party programmatic platform inventory purchasing
- Develop, lead and manage cross-functional ad operations teams
- Manage overall campaign launch execution and optimisation of live campaigns
- Optimise volumes, fill rates and fluctuations for International markets
- Provide actionable insights on ad performance to clients and the organisation
- Monitor operational metrics, informing the organisation about progress and trends
- Work closely with product teams to continuously evolve ad products
- Work closely with reporting and finance teams to ensure accurate and timely reporting
- Work collaboratively with commercial and sales teams to ensure sales and clients are effectively supported
- Manage team to optimize and drive overall client services
- Define and execute strategy to drive collaboration and efficiencies across products and groups
- Manage programmatic market place strategies across markets including UK, EU & APAC
- Minimum of Bachelor’s degree from an accredited institution, preferably in a technical field or relevant job experience
3
Video Operations Manager, Smithsonian Channel Resume Examples & Samples
- Successful management and delivery of all video content (both metadata and streams), to all platforms
- Configure, develop, test and implement appropriate codec settings for video on-demand streaming
- Work with internal/external partners to obtain digital assets in a timely manner, to meet scheduled dates and provide video support to editorial
- Upload videos and perform metadata entry for all videos flowing through the system, and related asset management and maintenance for video content - including organizing/maintaining digital repository of videos, images and closed captioning files
- Conduct daily inspections of video streaming quality, perform QC on all streams prior to releasing to platforms
- Create and maintain documentation of video workflows, from ingestion, to metadata management, to distribution
- Track delivery statuses, as well as respond to and resolve redelivery requests to the digital platforms in a timely manner
- Proactively look for operational efficiencies to be gained by streamlining workflows and engages operational area leaders to actualize
- Troubleshoot and track video issues through to resolution. Takes corrective action to mitigate potential and ongoing issues
- Work closely with product groups and video groups to deliver a high quality of service for the video product
- Consult and help implement current and future video products. Facilitate the onboarding process of new digital platforms into our video workflow
- College Degree BA/BS in relevant field preferred
- At least 5 years experience in digital media video operations, with demonstrated expertise in the above areas of responsibility
- Solid understanding of common streaming protocols, compression technologies and OTT delivery
- Exposure and knowledge of video, audio, and various other asset formats that include but are not limited to HD, 4K, JPEG, WAV, MOV, PSD, MP4, etc
4
Business Analyst, Video Operations Resume Examples & Samples
- Operational oversight of video experience improvement efforts across all devices and players within our ecosystem
- Direct management of a day-to-day, hands-on process
- Data mining and analysis related to customer accounts and playback experiences
- Close coordination between multiple teams and stakeholders to define and continuously improve a scaled, multivariable process
- Guiding multiple contributing teams to successfully meet daily deadlines and objectives
- Analyzing and sharing results with engineering and business teams to maintain awareness of overall service health and improvement
- Bachelor’s Degree; experience working with SQL or database querying is required
- 4-7 years’ experience working within a digital video distribution environment is preferred
- Familiarity with the end-to-end process flow of digital assets
- Proficient in MS Office with an advanced knowledge of Excel
- Must be independent, organized, proactive and reliable with a willingness to pitch in wherever needed
- Must have excellent verbal and written communication skills
- Proficiency at multi-tasking in a fast-paced environment; ability to prioritize and juggle to consistently meet multiple short deadlines
- Demonstrated success in problem-solving, generating solutions, efficiency improvements and managing workload
- Demonstrated success with an indirect management of resources
- Travel up to 15% - UK (London), USA (San Francisco) - valid passport for travel is required
5
Video Operations Engineer Resume Examples & Samples
- 5+ years of experience with video operations
- Superior ability to communicate, both in writing and orally, and with all levels of management
- Must be able to work with minimal supervision
- Ability to actively listen, and solve problems
- Strong teamwork orientation
- Knowledge of and experience with Polycom products such as the Group Series and HDX CODECs, ITP room systems, VVX phones, RMX, DMA, RPAD, Resource Manager, Gatekeepers, and Soundstation
- Experience in Lync configuration and administration
- 1+ years of system administration experience with Windows and/or Linux servers
- Understanding of QoS at the Layer 2 or Layer 3 of IP networks
- Knowledge of telephony, both TDM and VoIP
6
Video Operations Internship, Di-summer Resume Examples & Samples
- Construct new disney.com websites using a Content Management System
- Work across functional groups to identify and obtain website assets
- Perform data entry and verify data integrity in relational data management system
- Support large-scale data migration from legacy data systems to new data systems driving Disney.com
- Highly detail-oriented with solid organizational skills
- Has the potential to understand and work with an object-oriented data model
- Ability to work independently and with a team in a dynamic, fast-paced, demanding environment
- Ability to adapt to and work with evolving functionalities in tools
7
Video Operations Engineer Resume Examples & Samples
- Excellent knowledge of H.323, H.320, VoIP and SIP protocols
- Extensive hands-on operations experience with videoconferencing and UC systems at both the platform (core) and endpoint level
- Experience managing conference rooms including projectors, displays, sound systems, etc
- Experience managing and monitoring meetings
- Experience with IP networking – LAN/WLAN, WAN devices and services, test tools such as wireshark
- Operational discipline and thoroughness in all aspects of his/her work – e.g., status reporting, documentation, developing and improving process and procedure
- Proficient in Microsoft Office applications, MS Project and Visio
- Must be able to manage and prioritize many tasks in a fast paced support environment, in which priorities may rapidly change due to unforeseen business needs
8
Senior Engineer, Video Operations Resume Examples & Samples
- Organise and prioritise tasks and projects
- Develop and communicate accurate timescales for activities
- Lead and support allocation of resources
- Create and maintain effective documentation of control process/procedures and training tools
- Mentor, coach, and train junior team member
- Manage and respond to customer inquiries via our support systems and assist with technical troubleshooting or change requests in accordance with Service Level Agreement standards
- Monitor Video conferencing infrastructure to ensure availability for pre agreed service levels & perform necessary maintenance to support myMeeting availability
- To manage performance tuning and capacity planning activities to enhance the performance of VC infrastructure
- Perform Move, Additions, Deletion and Changes as necessary in accordance with departmental change policy
- Take appropriate steps to resolve service Issues as and when they occur under the guidance of the Unified communications team, with Recovery Management sanctions
- Troubleshoot and provide technical support to resolve issues on video endpoints and/or video infrastructure
- Manage configuration and testing of new video conferencing devices to ensure they are running to standards
- Liaise with and work alongside Unified Communications team in developing the platform
- Deliver projects as assigned
- Perform Project tasks to support the Project Team (on request)
- Raise and execute Change Records in accordance with departmental change policy
- Input into the Incident/Problem Management Process as appropriate
- Perform all hands-on tasks associated with supporting a video conferencing environment
- Up to 30% travel may be required
- Participation in the On-Call Global support rota
- Be conversant with current industry best practice
- Excellent communication skills (spoken and written English)
- Professional rapport
- Proven successful delivery of high-quality, cost-effective infrastructure services in a complex, high-availability environment
- Proven ability to plan and execute complex workload in a pressurised, dynamic environment on time and to budget
- Ability to work under pressure both within a team environment and as an individual
- 3 + years experience of video conferencing, within a support environment
- Comprehensive understanding of Polycom hardware and it’s capabilities, with experience of RPRM, DMA, RMX and Group Series codecs
- Experience of working in an environment with 100+ video conferencing endpoints
- Comprehensive understanding of TCP/IP, QoS, DNS, DHCP, SIP, H323, XMPP, as well as Layer 2 and Layer 3 protocols
- Successful track record in a large (40,000+ user) Global Enterprise
- Exposure to configuring and supporting a corporate VC service across a shared networking platform
- Knowledge of cabling media, industry standards and associated interfaces
- Experience of working with Vendors at an Operational Level
- The ability to physically install Video Conferencing Components and devices
- Ability to work to and influence corporate standards for video conferencing
- 2+ years experience in a Senior or Team Lead/Supervisory role within a technical 24/7 Network Operating Centre environment
- A minimum of Bachelor's Degree or higher although relevant experience will also be taken into consideration
- Cisco CCNA, , Polycom PCVE, ITIL Foundation and/or similar designation will be an asset
9
Video Operations Manager Resume Examples & Samples
- Manage day to day Video Product Operations (CNNgo , TV Everywhere, and Video on Demand) activities for multiple digital products/platforms, including desktop, mobile web, mobile applications, connected devices, set top boxes, and more, including work with technical and editorial partners
- Basic analysis and troubleshooting of production issues relating to CNNgo, TV Everywhere and Video on Demand products
- First point of escalation for customer concerns relating to technical issues
- Partner with our Digital Operations Center and support engineers to manage, troubleshoot and communicate incidents identified through reported calls, tickets and monitoring alerts
- Trend analysis of recurring events and incidents to initiate problem investigations, technical solutions, and reduce repeatable incidents
- Identify and communicate opportunities for process improvements
- Advise management of major system, application, or operational issues
- Follow standard operational practices for escalations, documentation and product releases
- Provide support, as part of a shared team, on function and usage of products, including the resolution of product performance issues across platforms
- Develop baseline metrics on execution throughput and actively monitor across development resources
- Provide and preserve operational requirements during the development of new products and enhancement of existing products
- Coordinate with stakeholders, editorial, and technology teams, while helping lead product releases, communication, response procedures and ensuring products fulfill their objectives
- Creation, monitoring and maintenance of critical operational and business reporting dashboards across multiple data sources (internal API's, external API's, HTML pages, email, etc.)
- Partner with various shared services, such as security and network operations, to establish best practices, response procedures, and partner evaluations
- Bachelors’ Degree or equivalent experience; with experience in Web and Web Video development and operations, Digital Media, eCommerce or similar discipline
- 3-5 years of Web and/or Video product operations / development experience, which would include, but is not limited to desktop web, mobile web and mobile applications (iOS, Android, Windows Mobile, etc)
- At least 2 years experience with medium-to-large consumer-facing digital property, or experience with a Web and/or Video focused startup
- Subject matter expertise in Web and/or mobile development and project management as well as a solid understanding of modern web technologies, such as HTML5, JavaScript, etc. preferred
- Hands on experience with Digital Platforms, which could include, but is not limited to Content Management Systems (CMS), Video CMSs, analytics (Omniture preferred), A/B Testing Tools, Mobile platforms (iOS and Android), Search Engine Optimization (SEO), Ad Serving Technology (Freewheel, DART, Operative ONE, Krux, etc), and real-time analytics tools (Chartbeat, Outbrain, etc.), and ticketing systems (Confluence/Jira/Remedy)
- Proven ability to troubleshoot reported issues, escalate clearly to operations center, and follow triage efforts in "on-air" critical situations
- Identify opportunities to update, validate, improve emergency response procedures as related to our products
- Ability to define problems, collect data, establish facts, and draw valid conclusions, and inform management
- Ability to partner with internal (e.g., peers, shared services, etc.) stakeholders
- Results-oriented with ability to bridge the gap between business and technical stakeholders to effectively and efficiently help define, execute and deliver on a product roadmap
- Strong work ethic, high ethical values, self-prioritization and time management
- Understanding of how to be thorough in research, review and communication
- Outstanding organizational, interpersonal and communication skills
- Ability to think strategically and operationally, and to translate ideas into actions
- Working knowledge of API services for content or other platform features preferred
- Technology consulting background a plus
- Ability to function and succeed within a highly matrixed organization preferred
- Experience in Media and/or News highly preferred
10
Analyst, Video Operations, Yield Management Resume Examples & Samples
- Work with sales, editorial, account managers and video partners to implement and oversee video advertising campaigns
- Monitor campaigns throughout lifecycle, and insure proper delivery by communicating with account managers and ad tech and partners as needed
- Optimize campaigns, including reviewing delivery reports and making suggestions for improved performance
- Provide Weekly/Monthly reporting on key Video related KPIs
- Create excel based inventory projection models and assist the sales and operations teams with insights on inventory
- Analyzing RFPs/Media plans and confirming available inventory
- Assisting brands with analysis on click through rates, rate cards and OSIs. Provide business insights on all KPIs
- Automating manual excel reports increasing efficiency
- 1-2 years of digital advertising operational experience
- Experience with DoubleClick for Publishers and other ad serving software tools
- Strong reporting skills with the ability to communicate technical data
- Experience with Ad tagging and targeting
- Effective client management skills with a strong customer focus
11
Director Digital Video Operations Resume Examples & Samples
- Manage a team of 15-to-20 people, responsible for digital video curation, clipping and distribution
- Manage internal partnerships with other content leaders, as well as product and technology
- Engage internal content partners to ensure the best curation and distribution of video content
- Review relevant performance metrics to drive resource allocation and programming decisions
- A minimum of five years management experience
- Experience in managing and growing business relationships
- Strong base of current sports knowledge, including teams, players and storylines
- Proficiency in metrics-based decision making
- Experience working with product and technology partners on CMS, publishing and/or distribution solutions
- Understand and follow closely the latest in social media trends
- Sports takes place on nights, weekends and holidays -- and those shifts will be regular and required
- A B.S./B.A. degree in communication arts, journalism or new media or equivalent combination of education and work experience
12
Director, Digital Video Operations Resume Examples & Samples
- Work closely with ad sales and other related groups to drive revenue
- Maintain proficiency and knowledge in latest trends, technology and best practices for video content, including on- and off-platform behavior
- Oversee content support for third-party distribution partnerships
- A minimum of 10 years working in a high-level media environment, creating and managing content, and publishing to digital streams
- Experience in multimedia content environment
- Experience working in a mobile-first content environment
- Understand and follow closely the latest user trends across websites and/or mobile apps
- Strong understanding and appreciation of news and story play
- Ability to work quickly and juggle multiple varied tasks during a typical work day
- Possess excellent verbal and written communication skills
13
Director, Voice & Video Operations Resume Examples & Samples
- Manage the daily moves, adds, changes, deletions, incident management, root cause analysis and system maintenance of the Voice\Video systems
- Drive transformational initiatives to assist with modernization of the Voice\Video infrastructure to meet the demands of a modern workforce
- Support complex integrations with third-party communication systems including but not limited to Microsoft Unified Messaging, Microsoft Lync/Skype for business, Cisco Unified Communications Manager, Cisco Video Conferencing and additional hosted VoIP solutions
- Manage global site activities such as office moves, consolidations, closures and new office buildouts
- Experience with Cisco Unified Communications Manager and Cisco Unity and Cisco video systems
- Experience with Microsoft Exchange UM, and Lync/Skype for business conferencing
- Experience with Wireless Devices support and vendor management (e.g. Apple, Android, MDM\MAM\TEM providers)
- Understanding of and experience with dial plans, call routing, normalization rules, codecs and E911
- Must have strong interpersonal, customer service and project management skills
- Understanding of ITIL processes
- BS in telecommunications or equivalent technical degree. If no degree, minimum of 10 years practical and applied experience within this technical arena
14
Directv Undergraduate Video Operations Analyst Intern Resume Examples & Samples
- Perform analysis to provide insights and actionable recommendations to improve the performance of the DIRECTV & U-verse business and its products
- Formulate the analysis plan, determine the data requirements, extract and manipulate the data, conduct analyses, determine the conclusions and, then communicate results to senior management and other stakeholders in a concise, organized fashion
- Take large amounts of operational data and analytic results, develop a coherent story with clear, easy-to-follow conclusions, implications informed by a knowledge of the business and actionable recommendations
- Candidate must be working towards an undergraduate (or graduate) degree in mathematics, statistics, computer science, engineering, operations research, business/economics, or related quantitative field
- Candidate must be graduating any time between December 2016 and June 2017
- Highly analytical and detail oriented, with a passion for digging into data to identify key trends, results and critical outcomes required
- Strong ability to translate, communicate, and distill statistics and metrics into a digestible, actionable framework is important
- Advanced Excel and/or programming experience preferred (R, Python, SAS, SQL, Pivot Tables, VBA, etc.)
- Proficient with office productivity tools such as PowerPoint, Word, Outlook
- Experience with business intelligence tools such as SAP Business Objects a plus
- Experience in a large media, technology, internet, or subscription-based product company a plus
15
Technician, Video Operations Resume Examples & Samples
- Works with supervisor to coordinate scheduling effort for team and business needs
- Works directly with support teams to track and resolve system issues
- Deliver finished product to internal system for distribution within service level agreement. Quality control of content both inbound and outbound
- Receives and processes media and metadata from content providers
- Supports coordinators, ensuring that issues they identify are being resolved
- Track and use daily metrics report to react to and improve upon content partner or delivery issues
- Builds and maintains content partner relationships with their peers
- Troubleshoot or escalate issues that occur within the Video Operations value chain
- Serve as internal customer contact for 3rd party content providers
- Serve as internal contact for outsourcing requests when resource availability determines need
- Creates standard operation procedures and documentation of workflows and processes.- Coordinates, prioritizes, and processes incoming requests
16
Streaming Video Operations Associate Resume Examples & Samples
- Reporting to the Local India GMS management, with functional reporting to the head of Global Streaming, : accountable to provide operational support for streaming for LIVE and VOD in support of JP Morgan’s internal lines of business town halls, meetings, and high profile events
- Ensure the that the operational procedures are followed , and processes are updated as needed to reflect operational stability
- Ensure daily capacity planning to ensure appropriate encoder and multicast IP availability, and ensure that the streaming team adhere to the request, reservation and encoder allocation processes
- Maintain effective communication skills to ensure proper guidance is provided to end-users; partner with Technical Directors, stakeholders, Proactively provide and understand usage patterns, and work with End User Services to ensure the platform is scaled to current and projected patterns of use
- Process webcast requests and schedule live webcast links
- Enterprise Streaming applications, Qumu, or other, TP Server control, AV manufacturer training (Crestron, Cisco Telepresence/Video, Extron, etc.)
- 2+ years experience in Multimedia or similar role
- Competent technical background and knowledge of audio visual and Cisco Telepresence equipment
- Experience in live production/post-production techniques
- Strong technical background with events experience from idea to delivery and post analysis
17
Audio / Video Operations Engineer Resume Examples & Samples
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
- Provides technology/product training and intellectual property material as required
- Acts as focal point for large account network problem resolution
- Effectively utilizes moderate to complex lab setups to recreate and solve problems
- Submits complete and correct bug reports in area of expertise
- Generate clear and concise documentation in the form of case notes, technical tips and white papers
18
Video Operations Manager Resume Examples & Samples
- You have a minimum 1-2 years professional experience in advertising operations in media
- You have demonstrated strong practical experience in advertising delivery
- You have strong understanding in end-to-end process in delivering video or digital advertising
- You have in depth knowledge and contacts within advertising domain
- You possess strong interpersonal skills to collaborate across functional groups; with a natural dexterity to influence through people management
19
Director XOC, Video Operations Resume Examples & Samples
- Director XOC, responsible for Video Implementation, Break-Fix, upgrades and day-to-day operations for XOC owned equipment to include Cisco (EC/DAVIC) & Arris (DAC/Aloha) video devices, cDVR, VOD & CMTS. Work to include Channel Maps, Configuration, Capacity Augments, standard configurations, Guide Upgrades, etc. by way of the XOC Operations Engineering team
- With a keen focus on the customer experience, set strategic and measurable targets to drive accountability for the end-to-end customer experience by minimizing outage impacts and duration, including establishing formal play books for alarms presented to NSD
- Focus the organization to allow deeper skill development in an environment concentrated on sharing expertise through planned and unplanned event management. Establish cross training opportunities amongst teams for consistent skill growth
- Foster relations across throughout the Regions, Division and National Teams with a demonstrated ability to lead across organizational boundaries
- Train, orient, coach, schedule and assign work, regularly evaluate performance of Managers and Supervisors. Leads and encourage technical growth of the engineering and operations staff
- Travel required 15-20%
- Develops and implements LMC Service Level Agreement's, policies, procedures, and processes to ensure efficient and effective support for all operating systems
- Develops collaborative relationships with people across a variety of areas within, and external to, the organization to ensure positive business outcomes, superior communication, and an excellent customer experience
- Ensures that established National Service Level Agreement's for all processes and procedures are followed at all levels
- Develops monitoring processes for all services, network performance, network maintenance, telecommunications maintenance, facilities management, CMTS's, and overall network performance/reliability
- Assures proper tracking and reporting of network related measurements including network health reports, post-mortem of outages, outage reports, headend reports, trending reports/analysis, and management/operating summaries
- Prepares capital and operating budgets with ongoing responsibility for financial performance relating to approved budget guidelines
- Provides direction to functional engineering teams and departments within the XOC that are responsible for the various aspects of event detection, event isolation, and event resolution
- Creates and communicates department strategy in conjunction with senior management and key business department management
20
Voice Video Operations Resume Examples & Samples
- Provide Day to day operational global support for trouble reports; adds/moves/change for voice and video conferencing
- Ability to perform end-to-end troubleshooting for voice, video and UC systems
- Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints
- Minimum 3-5 years' work experience with mid-size VOIP systems (Cisco) enterprise, in room Video and Telepresence enterprise, Skype for Business, with focus in the areas listed below
- Tier 1-2 on Cisco Call Manager and Unity with experience in configurations and performing MAC
- Lync\Skype for Business
- Familiar with QoS standards and policies
- The ability to communicate effectively while working with internal and external customers
- Participate in on-call rotation, some evening and weekends
- Assist internal customers in a professional and service driven manner
- Proven troubleshooting capabilities and thought processes
- Superior work ethic
- Multilingual resources (e.g. Spanish or Portuguese) preferred
- CCNA Collaboration experience
21
Associate, Video Operations Resume Examples & Samples
- Experience with distributed infrastructure & service monitoring, log aggregation/analysis, data mining, infrastructure & application metrics, networking, virtualization, web-enabled technologies, scripting & automation, EUM, SDA/SDN, ITSM and DevOps methodologies
- Excellent communication skills: verbal, written, and technical
- Must be willing to work flexible shifts to support 24/7 environment
- Ability to lift 30-40lbs
- Spanish fluency
22
Supervisor, Video Operations Resume Examples & Samples
- Supervises and coordinates the activities, processes, training and performance of the Video Operations Air Technician group and assists as needed
- Directly responsible for coordination and execution of department activities for live event coverage
- Assigns tasks and responsibilities, managing workflows and deadlines
- Manages Air Technician productivity and adherence to quality control standards and procedures, ensures efficient and organized workload distribution, conducts performance evaluations, and schedule management
- Provides training, coaching, mentoring and leadership to the Air Technician group
- Oversees the daily operations of our locally originated products and Media Sales operations, including content reception, processing, quality control, scheduling, play-out, digital program insertion, etc
- Oversees the flow of content and metadata required to support traditional Residential and Commercial VOD services, as well as STB-based and OTT next-gen video products including but not limited to AVN, web, and mobile application video streaming
- Ensures that the quality of video signals on our system meet industry and company standards
- Monitors the performance of various video system components and making adjustments and configuration changes as needed
- Ensures that file-based content is produced and delivered in the appropriate format and to the appropriate specifications
- Works closely with Engineering, Programming, Media Sales, TOC, Customer Care, and other teams to support changes, upgrades, and identify potential issues and/or opportunities within or related to the customer experience
- Oversees the flow of information between or within departments across various communication channels
- Participates in systems analysis, design, and implementation by continuously evaluating current and proposed systems and procedures and recommending changes to improve quality and/or efficiency
- Adheres to the company values and work ethics
- May assume the responsibilities of Video Operations Air Technicians if emergency coverage is needed
- May assist other Video Engineering & Operations personnel in problem resolution, equipment installation, etc
- May assist with the development of internal system documentation to aid in training and reference for the Video Engineering and Operations group
- May assist with the development of internal procedures to maximize operational efficiency
- May conduct cross-training of other department personnel
- May require on-call duties, during non-business hours, in the event of service outages
- Displayed work experience or study in audio, video, cable TV, satellite, networking, or related fields
- Prior experience in the supervision of technical personnel, familiarity with standard concepts, practices, and procedures in regard to personnel, information systems, and broadcast engineering management a plus
- Ability to create documentation, reports, or presentations through the use of Microsoft Office tools and other solutions is preferred
- Must have good verbal, written, and interpersonal communication skills
- Working knowledge in troubleshooting CATV, electronics, computer systems, power, A/V production, processing and distribution, transmission and reception of signals, and data networking a plus
- Working knowledge of information systems engineering including application development, relational databases, data storage management and client-server architecture a plus
- Understanding of common broadcast engineering standards and concepts such as MPEG-TS, SAP, CC, DPI, EAS, MPEG2/4, CALM Act, CableLabs, multicast/unicast IP, ASI, SDI, and OTT, a plus
- Understanding of common internetworking principles including IP routing and switching, and network security concepts such as domain and firewall implementation a plus
- Relies on instructions and pre-established guidelines, as well as limited experience and judgment to perform the functions of the job and to plan and accomplish goals
- Conducts research and maintains technical proficiency by reviewing trade publications, attending webinars and training, and through direct contact with vendors
- Must have the ability to effectively adapt to rapidly changing technology and apply solutions to business needs by continuous self-education
- Accuracy and attention to detail
- Self-motivation to operate and execute the goals of the department requiring some supervision from management
- Strong organizational skills, ability to prioritize, and time management
- Ability to work independently or as part of a team
- Associates degree in related field or equivalent work experience required. Bachelor’s degree preferred in related field
- Excellent current technical knowledge and aptitude in the areas of networking, cable television, audio/video, computer/server technology, or telecommunications
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Video Operations Manager Resume Examples & Samples
- Traffic and campaign experience is essential
- You will have technical and ad serving knowledge
- Client facing experience and abilities are highly desirable
- Exposure and knowledge of various online video delivery systems and optimisation tools
- Excellent interpersonal, written and communication skills
- LI-RS1
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Video Operations Resume Examples & Samples
- Good combination of technical and outward facing account management skills & experience
- Experience with digital content distribution
- Experience working closely with engineering or in a technical capacity
- Experience with data feeds. Experience with digital video content a plus
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Video Operations Engineering Intern Resume Examples & Samples
- Documents systems configurations and upgrades; updates project status
- Works with video operatoins engineers to implement network monitoring tools and develop network reports as needed
- Generates reports on server and application availability and performance
- Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
- Ability to grasp technical subjects quickly
- Logical and analytical thinking
- Aptitude and eagerness to learn from a new environment and make an impact quickly
- Detail oriented and organized
- Self-driven with minimal supervision
- Proficiency with Word, Excel, PowerPoint
- Beginner level experience in Linux or Unix
- Bachelor's Degree in Computer Science, Electrical Engineering, or related field
- MUST BE currently enrolled in a Graduate Coursework in Computer Science, Network management, Telecommunications or related field
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Voice / Video Operations Engineer Resume Examples & Samples
- Provide support for Federal customers in the Federal environment
- Interacts across other technical teams and development teams at peer level
- Acts as a technical expert and provides support on a world-wide basis
- Must be a US citizen
- Minimum 3-5 years' experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering the Voice and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- Knowledge of Cisco Call Manager and CUBE
- Knowledge of Protocols - not limited to: VOIP, H.323, SIP, RTP, SRTP
- Basic understanding of Linux
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Specialist, Video Operations VOD Resume Examples & Samples
- Delivery of high quality, uninterrupted, highly reliable Pay Per View VOD content
- Ensure the integrity of PPV title metadata through analysis and correction, as needed
- Interface with program partners and internal programming departments regarding title availability priorities, technical issues, and business initiatives
- Quickly assessing and prioritizing the day’s tasks using a variety of communication tools
- Administer the quality assurance of all PPV title inventory per department guidelines
- Work with engineering peers to develop workflows and documentation
- Perform analysis, diagnosis/root cause to troubleshoot issues related to DIRECTV's PPV content, including
- Execution / Results Focus: Translates ideas into actions and results; adapts to changing conditions and unexpected challenges; focuses on successful completion of priorities; consistently meets deadlines; anticipates and overcomes task barriers
- Accountability/Self-Directing: Takes ownership of tasks and follows through to results; understands own strengths/weaknesses; holds self-accountable and completes tasks and projects
- Quality of Work: Performs work with accuracy, efficiency, thoroughness, and effectiveness; is attentive to detail and accuracy, is committed to excellence, continuously looks for improvements
- Decision Making: Recognizes problems and takes action; uses logic and good judgment to arrive at sound, well informed, and timely decisions; seeks input from others and involves others when appropriate
- Communication: Communicates information, ideas and opinions professionally with clarity; works cooperatively, considerately, and professionally with others; has good listening skills; is flexible/open-minded; solicits feedback and effectively handles constructive criticism
- Ability to understand, and interpret technical specifications and requirement
- Ability to independently determine methods and procedures for assignment
- Ability to work as an individual contributor or as a team participant
- Ability to work effectively in multiple tasks and with changing priorities
- Excellent verbal and written communications skills
- Bachelors of Science degree in Engineering, Computer Science or related field preferred, with experience in Video and Audio systems
- Solid background in working with movie studios and post production facilities in feature title preparation and troubleshooting
- Demonstrated knowledge of CableLabs VOD specifications, XML, and digital television technologies (encoders/decoders, MPEG-2, MPEG-4, H.264, Dolby Digital audio, etc.)
- Demonstrated ability to work and communicate effectively with peers in operations, programming and engineering
- Demonstrated understanding of content management systems
- Ability to quickly learn various computer applications including internal programs critical to VOD processing
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Voice Video Operations Lead Resume Examples & Samples
- Provide telecommunications and video support to AbbVie contact center staff, business partners and customers
- Configure and administer the Audio Visual hardware, Cloud base applications and services within the AbbVie networks
- Perform administration of Abbvie call center systems such as PBX , ACD, voice mail, wallboard, call recording and reporting systems
- Work in partnership with other departments and users to develop and deliver audio visual services that will achieve expectations
- Identify and resolve complex voice and video problems (Tier 3 support) utilizing structured troubleshooting procedures, tools, and techniques
- Follow Abbvie ITIL based standards for incident, request, problem and change management using Abbvie tools and processes
- Work with a wide range of customers from executives to technology peers, providing support and fostering positive relationships both within IT and between IT and other departments
- Assist the IT Department to resolve problems as needed to ensure that customers receive prompt, efficient service in accordance with company policies
- Address system downtime with the appropriate sense of urgency and documented root cause analysis, presented to Management with process improvements implemented to minimize future interruptions
- Ability to mentor and train IT staff in the standards and troubleshooting of Audio and Video Systems
- Define, implement and manage the business continuity and disaster recovery plans for the global operations. Ensure all SLAs are within the corporate policies
- Working without direct supervision with the ability to organize, execute and complete projects and assignments in a timely and efficient manner is required
- 2+ years of experience with Avaya Contact Center technology
- Bachelor’s degree in Computer Science or related discipline preferred, or equivalent technical experience
- ITIL certification preferred
- Experience with the Cisco UC platform tools. Telepresence, Jabber, Webex and the related infrastructure (CUCM, TMS, Prime Suite, and the various other call control servers)
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Audio / Video Operations Engineer Resume Examples & Samples
- Minimum 5-8 years’ experience and a combination of designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Voice and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- Knowledge of Protocols – not limited to: VOIP,H.323, SIP, RTP, SRTP
- CCIE Voice required
- Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)
- Basic understanding of Linux and SQL
- CCIE Voice/Collaboration preferred
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Audio / Video Operations Engineer Resume Examples & Samples
- Minimum 3-5 years' experience and a combination of designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Voice and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
- Indepth experience in implementing, configuring and supporting Cisco Call Manager and CUBE
- Knowledge of Protocols - not limited to: VOIP,H.323, SIP, RTP, SRTP
- CCNP Voice required
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Temporary Supervisor, Video Operations Resume Examples & Samples
- Create & update entries in internal video management system, which involves entering metadata, distribution start/end dates, and other related details
- Encode and deliver videos and closed captioning files to support various video distribution outlets, such as social media and Smithsonian Institution
- Manage the upload of encoded video files and entry of metadata/images to various CMS tools and/or spreadsheets to support external partner video distribution
- Assist in the management of full episode libraries, including coordination with the broadcast Operations department for new full episodes to be digitally processed, scheduling, etc
- Help organize & maintain digital repository of videos and associated assets
- QA and troubleshoot video quality and availability on all digital platforms, both pre- and post-publish
- As needed, create and distribute podcast files
- 3-5 years of video operations experience
- Knowledge of video platforms, tools, and technologies, such as those by by Akamai, Telestream, and Brightcove
- Knowledge of video codecs, compression and formats
- Extremely high level of attention to detail
- Strong focus on quality assurance of video and metadata input/output and distribution
- Technical proficiency in media management
- Experience in digital media workflows
- Basic video editing skills and knowledge of non-linear editing software
- Nice to have: knowledge of all aspects of video production
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Voice / Video Operations Center Lead Resume Examples & Samples
- Experience with POLYCOM, TANDBERG CODEC, audio and video switchers, desktop computers for data collaboration, tabletop or ceiling microphones, speakers, projectors, LCD or plasma screens, AMX or CRESTRON controllers
- Experience managing, administrating, building, and engineering a corporate / Government video conferencing environment
- Experience managing network, voice, video, center and/or service desk operations centers
- Experience troubleshooting SIP issues and protocols around SIP, SS7, RTP, TCP/IP, NAT, scripting
- ITIL Foundations certification
- DHS Experience
- Working knowledge of Microsoft technologies such as Active Directory, Exchange, SharePoint, SCCM, Skype
- Good understanding of Virtualization Technologies particularly VMWare & HYperV
- Good understanding of Enterprise Mobility Technologies
- Good understanding of Information Security and Information Assurance
- ITIL Certification
- Experience with network routing protocols; eBGP, iBGP, OSPF, MPLS
- Demonstrated experience with monitoring tools like SCOM, EMC Smarts, HP Network Node Manager (OpenView), Gem-X, CiscoWorks, SolarWind suite
- Familiarity with Crypto devices and PKI (KG175 and GEM X)
- Working knowledge of Storage technologies (NetApp, EMC, Dell and HP)
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Supervisor, Video Operations Resume Examples & Samples
- Ensure consistent, high quality analog and digital television signal transports and satellite transmissions
- Installation, diagnosis and maintenance of critical on-air video, audio, RF, baseband, signal processing, transport and transmission equipment. This responsibility includes DirecTV’s Mpeg 2 and Mpeg 4 Broadcast transmissions streams and all associated Local Collection Facilities, Broadcast Centers, Ground station Equipment, and associated Monitor and Control hardware
- Supervision of the Technical Services staff including employee scheduling
- Oversee daily operations and technical issues. Prepare & submit detailed weekly status reports for site specific issues & on-going initiatives
- Oversee installation and cabling of new equipment into the facility (Engineering and Vendor/Contract support)
- Proficiency in a variety of television broadcast, transport, and transmission equipment. That will include but not limited to
- Previous supervisory or leadership experience preferred (1+ year)
- Associates degree, certificate or equivalent specialized training in electronics and/or related systems is preferred
- 3-5 years technical maintenance or equivalent military experience with electronics, communication, television broadcast or Earth Station processes and equipment
- Experience should include knowledge in troubleshooting, analyzing relationships between components within television systems and IT transport systems, conducting routine maintenance and utilizing transport and spectrum analyzers, waveform/vector scopes, and other test equipment
- Experience installing cabling and new equipment, interpreting wiring diagrams/schematics and working with engineers to test and integrate new systems
- Must possess knowledge with LAN, WAN, and computer technologies including the ability to learn various computer applications and internal programs critical to television broadcast processing and transport
- Excellent customer service and communication skills, both written and verbal
- Must have the ability to work in a dynamic, fast paced environment with changing priorities
- Physical requirements
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Specialist, Video Operations Resume Examples & Samples
- Ensure media files from providers meet DIRECTV specifications and guidelines
- QC and edit long and short-from material in a variety of formats
- 3-5 years of experience in a technical operation, production environment
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Video Operations Intern Resume Examples & Samples
- Research, recommend, document, and coordinate implementation of changes to policies, procedures, and systems to enhance security
- Develop and deliver corporate policy awareness training for users as well as technical security training for system administrators
- Facilitate compliance with company policies, practices, and legal requirements
- Develop and document periodic tech refresh review process, work out with Infrastructure team how and when new standards are published
- Provide information to management regarding the negative impact on the business caused by theft, destruction, alteration or denial of access to information
- Interface with other stakeholders including vendors, application development and technical support staff, and clients
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Manager of Video Operations Resume Examples & Samples
- 5+ years of video operations and project management experience is preferred
- Demonstrated record of success working with and leading teams
- Strong understanding of executing video plans
- Proven success at multitasking and working in a fast-paced environment
- Proven ability to implement process and work-flow across a scaling company
- Experience advising teams based on core metrics and deriving reports
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Video Operations Technician Resume Examples & Samples
- College student and/or graduate is preferable but not mandatory
- Experience with Windows or Mac based computers
- Experience or have Advanced Microsoft Excel Skills
- Exposure to a broad range of televised programming including broadcast, cable, advertisements and infomercials is a daily duty
- Experience with video editing software or other related systems
- Ability to work flexible hours, explicitly weekends and evenings is expected
- Must also be available and open to an alternative
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Director, Digital Video Operations Resume Examples & Samples
- Define best production practices, synchronize and standardize workflows, tools and communication among multiple teams at headquarters to ensure the highest quality and highest production efficiency
- Manage effective use of Channel video with domestic and international O&O platforms
- Define deliverables for digital content creators to ensure maximum reach through promotion in alignment with the audience development and social video teams
- Align NGP video strategy with FNG regions for international products, including global sites and NG1
- Work with regional teams to suggest best practices and optimization efforts to boost video in their product suites
- Work with product team to identify and prioritize video workflow and product changes to optimize revenue opportunities
- Coordinate with NGP and FNG engineering teams for technology integration, upgrades and enhancements
- Bachelor's degree in a related field
- Minimum 7 years of related experience. Experience working in an editorial environment preferred
- Knowledge of digital content management and video publishing systems preferred
- Excellent interpersonal, communication, and organizational skills, and acute attention to detail
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VP, Video Operations Resume Examples & Samples
- 12 to 15 plus years Video Operations work experience
- 10 plus years engineering management experience
- 10 plus years leadership experience
- 5 to 10 plus years project management experience
