Technical Writer Resume Sample

Technical Writer Resume Sample

Technical Writer Resume Sample

SB
S Brown
Shawna
Brown
13133 Steuber Shoal
Detroit
Michigan
United States
+1 (555) 337 2460
13133 Steuber Shoal
Detroit
Michigan
United States
Phone
p +1 (555) 337 2460
Education Education
2008 2012
Baylor University
2008 2012
2008 2012
Experience Experience
present
Los Angeles
Technical Writer
Los Angeles
Kris, Graham and McDermott
present
Los Angeles
Technical Writer
present
  • Collaborated with product and content experts, and built strong relationships with clients and internal departments
  • Created user documentation for a variety of material, including how-to guides and instruction manuals
  • Developed or maintain templates for documents
  • Edited, re-wrote, and created new technical documents for content in multiple Business Unit’s Policies and Procedures
  • Ensured all documents created or updated are clear, concise, professional, and correct
  • Explained technical ideas in user friendly language
  • Gathered information on specific subjects from existing documentation
  • Identified user needs, use cases, and metrics to focus priorities
  • Initiated providing guidance towards developing Policies and Procedures for specific Business Units
  • Interpreted data analysis and created documents based on user format requirements
  • Managed periodic reviews of all company Policies and Procedures
  • Managed the production and publishing of documentation
  • Mentored and assisted in the development and training as the department grows
  • Monitored discussion forums and questions to identify any answers that require documentation
  • Performed all other duties as requested or assigned
  • Prepared charts, graphs, or forms to go along with business and technical requirements
  • Provided recommendations towards updating current Policies and Procedures
  • Served as the acting manager as needed when management is unavailable or out of the office
  • Studied flowcharts, specifications, mockups, and business processes
  • Worked with subject-matter-experts to research and develop Policies and Procedures
  • Wrote and updated manuals based on customer's specifications
  • Wrote clear and concise policies and procedures
  • Wrote, published, and maintained high-quality help content and user interface (UI) messaging

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