Technical Writer Resume Sample

Technical Writer Resume Sample

Technical Writer Resume Sample

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SB
S Brown
Shawna
Brown
13133 Steuber Shoal
Detroit
Michigan
United States
13133 Steuber Shoal
Detroit
Michigan
United States
Experience Experience
02/2012 – present
Los Angeles
Technical Writer
Technical Writer
02/2012 – present
Los Angeles
Technical Writer
02/2012 – present
  • Collaborated with product and content experts, and built strong relationships with clients and internal departments
  • Created user documentation for a variety of material, including how-to guides and instruction manuals
  • Developed or maintain templates for documents
  • Edited, re-wrote, and created new technical documents for content in multiple Business Unit’s Policies and Procedures
  • Ensured all documents created or updated are clear, concise, professional, and correct
  • Explained technical ideas in user friendly language
  • Gathered information on specific subjects from existing documentation
  • Identified user needs, use cases, and metrics to focus priorities
  • Initiated providing guidance towards developing Policies and Procedures for specific Business Units
  • Interpreted data analysis and created documents based on user format requirements
  • Managed periodic reviews of all company Policies and Procedures
  • Managed the production and publishing of documentation
  • Mentored and assisted in the development and training as the department grows
  • Monitored discussion forums and questions to identify any answers that require documentation
  • Performed all other duties as requested or assigned
  • Prepared charts, graphs, or forms to go along with business and technical requirements
  • Provided recommendations towards updating current Policies and Procedures
  • Served as the acting manager as needed when management is unavailable or out of the office
  • Studied flowcharts, specifications, mockups, and business processes
  • Worked with subject-matter-experts to research and develop Policies and Procedures
  • Wrote and updated manuals based on customer's specifications
  • Wrote clear and concise policies and procedures
  • Wrote, published, and maintained high-quality help content and user interface (UI) messaging
Education Education
2008 2012
Baylor University
2008 2012
2008 2012

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